Bizee

Leading a squad responsible for building and maintaining core engineering domains, including AI-powered features, with a focus on quality, delivery, and cross-team collaboration. | Extensive hands-on engineering experience, proficiency with full-stack development, AI tools, and team leadership in a fast-paced environment. | About Bizee Bizee (formerly Incfile) has helped over 1 million entrepreneurs start and run their businesses. We are transforming from a transaction-focused formation business to an AI-powered operating system for entrepreneurs. We champion the everyday entrepreneur. We believe in self-determination, grit, and earned success. No fluff, no jargon, no pretense. We work hard, ship fast, and let our products speak for themselves. We are looking for engineers who build with craft and care and want to own a critical piece of the platform that powers the next generation of American businesses. What Makes Working Here Different AI-Native Engineering: AI is not a bolt-on; it is our core. You will build with AI daily, ship AI-powered features, and coach your squad on how AI changes the way we develop software. Own a Domain: Your squad owns a critical domain within Bizee's engineering organization. Depending on the squad, that could mean a customer-facing product journey, a shared platform capability, or core infrastructure that other teams build on. You ship work that directly impacts business outcomes. Squad Model with Real Ownership: Your squad owns outcomes, not tickets. You have the autonomy to make technical decisions and the accountability to deliver results. Craft Matters Here: We care about clean code, thoughtful design, and systems that other engineers enjoy working in. Your squad sets the quality standard for your domain. The Role As a Technical Lead, you lead a squad of 4-6 engineers responsible for one of Bizee's core engineering domains. This could be a product domain (Growth, Customer Experience, Agent Experience, Partner Enablement) or a platform domain (Core Services, Shared Infrastructure, Data Engineering). You are the technical owner for your domain, responsible for both engineering quality and delivery outcomes. This is a building role with leadership responsibilities. You spend 60%+ of your time writing production code and reviewing PRs. The rest goes to squad coordination, sprint planning, technical mentorship, and cross-squad alignment. If your approach is to "coordinate and delegate," this is not the right fit. You are the strongest engineer on your squad, and you prove it every sprint. This is an AI-native engineering role. You use AI tools daily to accelerate your own development and actively coach your squad on effective AI adoption. You are building AI-powered features into our product and intelligent automation into our platform, not just using AI to write boilerplate. We will ask you to demonstrate this with real examples. Reports to Engineering Manager. Works closely with Product Manager (for product squads), Principal Engineer, and peer Technical Leads on priorities and technical direction. What You Will Deliver Squad Delivery: 85%+ sprint commitment rate for your squad. Weekly releases with zero rollbacks caused by preventable quality issues. AI-Powered Capabilities: Ship AI-powered features, intelligent automation, or reusable platform capabilities into production within your domain that deliver measurable customer or business value. Technical Ownership: Own and deliver the technical roadmap for your domain. Complete at least 1 major modernization initiative, whether that is decomposing a product monolith boundary or building a new shared platform service. Engineering Quality: Establish automated testing standards with meaningful coverage improvements. For platform domains, this includes reliability and observability targets alongside test coverage. AI Adoption: 100% of your squad actively using AI tools in daily workflows. Demonstrate AI-assisted development in every sprint review. Team Development: Each engineer on your squad has a documented growth plan. At least 1 engineer ready for promotion or expanded scope within 12 months. Cross-Squad Collaboration: Participate in solution design reviews. Ensure your squad's work creates clean interfaces, APIs, and contracts that other squads can build on. For platform squads, this means your services are well-documented, observable, and easy for product teams to consume. What We Are Looking For AI-Native Builder: You use AI tools (Claude Code, Cursor, Copilot) daily and can demonstrate measurable productivity gains. You have shipped AI-powered features or products in production. You coach others on effective adoption. Hands-On Craft: You write production code every week. You can pick up the hardest ticket in the sprint and deliver it yourself when needed. Your code is clean, tested, and well-documented. Full-Stack Capability: Comfortable across backend and frontend. You understand APIs, data flows, and event-driven patterns. You evaluate decisions across the entire stack, not just your comfort zone. For platform-focused candidates, deep infrastructure expertise with working knowledge of the product layer is equally valued. Squad Leadership: You have led a team of 3-6 engineers. You run effective sprint ceremonies, unblock your team quickly, and create an environment where engineers do their best work. Delivery Discipline: Track record of shipping on time without sacrificing quality. You know when to cut scope, when to hold the line, and when to escalate. Outcome Orientation: You think in terms of customer and business impact, not just technical tasks. You can explain why your squad's work matters to the business, whether that is a product metric or a platform reliability SLA that unblocks other teams. What Will Make You Stand Out You can walk us through an AI-powered feature or intelligent automation you shipped in production, including why you made the design choices you made. You can show us your GitHub activity, recent PRs, or technical documents from the last 6 months that demonstrate your craft. You can demonstrate a specific AI-assisted development workflow that multiplied your team's output. Experience at a growth-stage company ($50M to $500M) with similar transformation challenges. Background in e-commerce, legal tech, fintech, or compliance-heavy industries. You have worked in the Prosumer or SMB space and understand the unique psychology of the small business owner. For platform candidates: experience building shared services, APIs, or developer platforms that product teams consume at scale. This Role Is NOT For You If... You see technical leadership as primarily a coordination role. You need to be the strongest builder on your squad. You have not personally used AI coding tools and are skeptical about their value. You think AI in product development is limited to adding a chatbot. We are building intelligence into every layer of our platform. You are uncomfortable being held accountable for delivery metrics alongside team health. You want to work exclusively in greenfield codebases. Our reality includes legacy systems that need to be progressively modernized with intelligence built in from the start. What We Do Not Care About Prestigious company names on your resume. Formal MBA or CS degrees (show us your results). Years of experience (show us your impact and velocity). Polished "corporate" personas (we want authentic, high-output builders). Interview Note: We will ask you to walk through a feature or system you recently shipped end-to-end, including how AI shaped your approach. We will ask you to review a real PR from our codebase. We will ask you to demonstrate your AI-assisted development workflow. Come prepared with specific, recent examples that show your craft. Disclaimer: Bizee is an Equal Opportunity Employer; employment with Bizee is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status. The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, and other job-related reasons. This employer participates in E-verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Available benefits include: Health Care Plan (Medical, Dental & Vision), Life Insurance (Basic, Voluntary & AD&D), Virtual Wellness Resources, Work From Home

Design, develop, and review complex systems and AI-powered features across product and platform domains, mentoring engineers, and leading architectural decisions. | Extensive experience in AI-native development, system architecture at scale, full-stack fluency, and proven impact with AI-powered products in production. | About Bizee Bizee (formerly Incfile) has helped over 1 million entrepreneurs start and run their businesses. We are transforming from a transaction-focused formation business to an AI-powered operating system for entrepreneurs. We champion the everyday entrepreneur. We believe in self-determination, grit, and earned success. No fluff, no jargon, no pretense. We work hard, ship fast, and let our products speak for themselves. We are looking for engineering craftspeople who share these values and want to build the intelligent platform that powers the next generation of American businesses. What Makes Working Here Different AI-Native Engineering: AI is not a bolt-on; it is our core. You will build with AI, ship AI-powered products, and push the boundaries of what AI-assisted development can deliver. High Agency, High Impact: You set the technical direction across teams and domains. We do not hand you architecture diagrams; you define the path forward and build it. Greenfield Meets Real Scale: We are rebuilding our platform while serving 1M+ entrepreneurs. You will design systems that are smart from day one, not retrofitted with intelligence later. Craft Matters Here: We care about elegant solutions, clean abstractions, and code that other engineers are proud to maintain. We measure engineering quality, not just velocity. The Role As the Principal Software Engineer, you are the most senior individual contributor in the engineering organization. You work across product and platform domains to solve cross-cutting technical challenges, drive architectural evolution, and raise the engineering bar for ~50 engineers. This is not an "architect" role where you draw diagrams and hand them off. You are a builder who happens to operate at principal scope. You spend 70%+ of your time writing production code, designing systems, and reviewing pull requests. You build what you design, debug the hardest problems, and leave the codebase better than you found it. You operate fluidly across product squads, core platform, and shared infrastructure. When a Growth squad needs architecture guidance on a conversion optimization feature, you are there. When the platform team is designing event-driven service boundaries, you are there. You see the full picture and ensure technical decisions in one domain do not create debt in another. This is an AI-native engineering role. You have deep, hands-on experience building and deploying AI-powered products in production. You use AI tools daily to accelerate development, and you have developed a point of view on how AI changes the way software should be designed, built, and shipped. We will ask you to demonstrate this with real examples from your work. Reports to Engineering Manager. Works closely with Head of Platform, Product and Engineering Managers on cross-domain architecture decisions. What You Will Deliver Architecture Leadership: Lead solution design for the highest-complexity initiatives across both product and platform domains. Deliver technical designs that balance speed-to-market with long-term platform health. You own the intercept point where product needs and platform capabilities meet. AI-Powered Product Delivery: Design and ship AI-powered features into production (intelligent recommendations, automated compliance, predictive lifecycle, or similar). These should demonstrate real customer value, not AI for the sake of AI. Platform Evolution: Own and deliver critical modernization efforts spanning service decomposition, event-driven architecture, and data migration. Design for intelligence from the start, not as an afterthought. Ensure platform investments directly unblock product delivery. Engineering Craft: Establish and enforce coding standards, review guidelines, and architectural patterns across all engineering teams. Measurable improvement in code review cycle time and defect escape rate. Raise the quality bar so that every team ships with confidence. Cross-Domain Integration: Serve as the connective tissue between product engineering and platform engineering. Ensure shared services, APIs, and data contracts are designed for reuse across retail, commercial, and partner channels. Prevent architectural drift between squads. Technical Mentorship: Directly mentor Technical Leads across both product and platform domains on architecture, engineering craft, and AI-native development practices. At least 2 Tech Leads demonstrating measurable growth in technical decision-making. Incident Response: Serve as the senior escalation point for P1/P2 production incidents across engineering. Reduce mean time to resolution by 40%. What We Are Looking For AI Product Builder: You have built and shipped AI-powered features or products in production. You understand the full lifecycle: from model selection and prompt engineering through deployment, monitoring, and iteration. You have a strong opinion on where AI creates real value vs. where it is theater. Deep Technical Craft: You write production code daily. You can pick up a complex PR, identify the architectural risk, and suggest a better approach with concrete implementation guidance. Your code is something other engineers learn from. Full-Stack Fluency: Strong across backend and frontend. You understand APIs, event-driven architecture, and how data flows through complex systems. You evaluate decisions across the entire stack. Architecture at Scale: You have designed and shipped systems serving significant traffic. You understand the tradeoffs between approaches, not just the patterns. You know when to invest in a clean abstraction and when to ship the pragmatic solution. Cross-Domain Thinking: You move comfortably between product delivery and platform infrastructure. You understand that great product engineering depends on great platform foundations, and you ensure the two evolve in lockstep. AI-Native Development: You personally use AI coding tools (Claude Code, Cursor, Copilot) and can demonstrate measurable productivity gains. You have developed workflows and patterns that multiply your output. Influence Through Craft: You raise the bar through code reviews, design sessions, and pairing. Engineers seek your input because your guidance makes them better, not because you have a title. What Will Make You Stand Out You can walk us through an AI-powered product you shipped in production, including what worked, what did not, and what you learned about designing for AI from day one. You can show us recent commits, PRs, or open-source contributions from the last 6 months that demonstrate your craft. You have a strong opinion, backed by experience, on how AI changes the way we should design and build software systems. You can demonstrate a specific AI-assisted development workflow that multiplied your output. You have experience working across both product and infrastructure domains, and can articulate how you navigated the tension between speed-to-market and platform investment. Experience in the Prosumer or SMB space and understanding of the unique psychology of the small business owner. Background in e-commerce, legal tech, fintech, or compliance-heavy industries with multi-state regulatory complexity. This Role Is NOT For You If... You see "Principal" as a management stepping stone. This is a technical craft track, not a management track. You prefer to design systems on whiteboards and have others implement them. You build what you design. You have not personally used AI coding tools and are skeptical about their value. You think AI is just about chatbots and prompt engineering. We are looking for engineers who see AI as a fundamental shift in how software is built and delivered. You want a company where everything is already modern and clean. We are building that future, and we need people who are energized by the transformation. You only want to work in one domain. This role requires fluency across product and platform. What We Do Not Care About Prestigious company names on your resume. Formal MBA or CS degrees (show us your results). Years of experience (show us your impact and velocity). Polished "corporate" personas (we want authentic, high-output builders). Interview Note: We will ask you to walk through an AI-powered product or feature you shipped in production. We will ask you to live-code or review a real PR from our codebase. We will ask you to demonstrate your AI-assisted development workflow. Come prepared with specific, recent examples that show your craft. Disclaimer: Bizee is an Equal Opportunity Employer; employment with Bizee is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status. The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, and other job-related reasons. This employer participates in E-verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Available benefits include: Health Care Plan (Medical, Dental & Vision), Life Insurance (Basic, Voluntary & AD&D), Virtual Wellness Resources, Work From Home

Lead cross-functional engineering squads, review code, ensure delivery quality, and promote AI tool adoption. | Experience managing tech leads or engineering managers, hands-on technical skills, and familiarity with AI coding tools. | About Bizee Bizee (formerly Incfile) has helped over 1 million entrepreneurs start and run their businesses. We are transforming from a transaction-focused formation business to an AI-powered operating system for entrepreneurs. We champion the everyday entrepreneur. We believe in self-determination, grit, and earned success. No fluff, no jargon, no pretense. We work hard, ship fast, and let our products speak for themselves. What Makes Working Here Different Own the Customer Journey: Your squads touch every stage of the lifecycle, from first visit to ongoing compliance. AI-Native Development: We are rolling out Claude Code across engineering. You will personally use AI tools daily to code, code review and help your teams ship faster. Squad Model with Real Ownership: Our squads own outcomes, not outputs. You build autonomous teams that move fast. Your success in delivering velocity and quality directly drives company valuation. The Role As the Engineering Manager, Product, you will lead the teams that build Bizee's customer-facing experiences. You will manage 3-5 Technical Leads across ~20 engineers This is a hands-on leadership role. You will be in the code reviews, in the architecture discussions, and in the sprint retros. If your approach is to "set direction and delegate," this is not the right fit. You should be comfortable debugging production issues alongside your team, reviewing PRs weekly, and personally demonstrating how to use Claude Code effectively. This is a hands-on, AI-powered leadership role. You have experience building secure, maintainable, production-quality applications using Claude Code. You use AI tools daily to review PRs, debug issues, and accelerate development. We will ask you to demonstrate this with real examples from your work. Reports to CTO. What You'll Deliver In your first year: Squad Delivery: 85%+ sprint commitment rate across all 4 squads; weekly releases (up from bi-weekly). Quality: 50% reduction in P1/P2 production incidents from product code. AI Adoption: 80%+ of product engineers actively using Claude Code in their daily workflows. Team Development: All 4 Tech Leads with documented growth plans; 2+ ready for next level. Team Health: eNPS 40+ across product engineering. Hiring: Backfill Partner Enablement Tech Lead - hire 3-5 engineers as needed. What We're Looking For Technology Management: You have managed tech leads or engineering managers. You develop leaders, not just ICs. Hands-On Orientation: You still review code, understand architecture, and can evaluate technical tradeoffs. You lead by example. AI Tool Adoption: You personally use AI coding tools (Claude, Cursor, Copilot). You can demonstrate productivity gains, not just talk theory. Delivery Focus: Track record of shipping on time without sacrificing quality. You know when to cut scope and when to hold the line. Full-Stack Fluency: You can evaluate decisions across frontend and backend. You do not code daily, but you understand the tradeoffs. Squad Experience: You have run cross-functional squads with Product and Design. You balance autonomy with alignment. What Will Make You Stand Out You can show us your GitHub activity, recent code reviews, or technical documents from the last 6 months. You can demonstrate specific productivity gains from AI tools with real examples. Experience at a growth-stage company ($50M-$500M) with similar transformation challenges. Background in e-commerce, legal tech, fintech, or compliance-heavy industries. Experience with CMS platforms (Statamic, Contentful), HubSpot, or Zendesk. This Role Is NOT For You If... You prefer to "set strategy and delegate" without staying close to technical details. You have not personally used AI coding tools and are skeptical about their value. You believe managers should not review code or attend sprint ceremonies. You are uncomfortable being held accountable for delivery metrics, not just team health. What We Don't Care About Prestigious company names on your resume. Formal MBA or CS degrees (show us your results). Years of experience (show us your impact and velocity). Polished "corporate" personas (we want authentic, high-output leaders). Interview Note: We will ask you to show us recent code reviews, walk through how you use AI tools, discuss a code you have written, and detail a production incident you helped debug. Come prepared with specific examples. Disclaimer: Bizee is an Equal Opportunity Employer; employment with Bizee is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status. The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, and other job-related reasons. This employer participates in E-verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Available benefits include: Health Care Plan (Medical, Dental & Vision), Life Insurance (Basic, Voluntary & AD&D), Virtual Wellness Resources, Work From Home

Define and execute strategies for customer value, onboarding, retention, and AI personalization to enhance customer engagement and reduce churn. | Experience in scaling customer success or retention platforms, strategic service design, technical fluency with APIs and data flow, and a data obsession for customer journey analytics. | About Bizee Bizee (formerly Incfile) has helped over 1 million entrepreneurs start and run their businesses. We're transforming from a transaction-focused formation business to an AI-powered operating system for entrepreneurs. We champion the everyday entrepreneur. We believe in self-determination, grit, and earned success. No fluff, no jargon, no pretense. We work hard, ship fast, and let our products speak for themselves. We're looking for product leaders who share these values and want to build the customer-facing operating system that powers the next generation of American businesses. What Makes Working Here Different • AI-Native Product Management: AI isn't a bolt-on; it’s our core. You'll leverage AI to personalize customer-facing experiences and automate retention-driving journeys. • High Agency, High Impact: You own the customer experience roadmap. We don't do "feature requests" from the top down; you identify the levers that drive customer satisfaction and long-term retention. • Greenfield Opportunity: We're rebuilding our customer experience stack. You’ll define the strategy for how entrepreneurs experience, use, and continue to gain value from their business services. • 2028 Strategic Transaction: We have a clear timeline and goals. Your success in optimizing LTV and reducing churn directly drives company valuation. The Role As the Principal Product Manager for Customer Experience, you own the value and retention engine of the Bizee operating system. You will define the strategy and execution for the end-to-end customer journey, post-purchase onboarding, service consumption, and subscription retention programs. This is not a "requirements gatherer" role. You are a business-minded product leader who understands customer psychology and service design. You will partner deeply with Engineering to build flexible, scalable customer experiences that enable rapid experimentation. You'll lead a cross-functional squad while influencing the broader executive team on customer success and value delivery strategy. What You'll Deliver • Customer Value Framework: Launch a unified framework to measure and increase customer value perception, driving service engagement. • Post-Purchase Experience: Re-architect the onboarding and initial service consumption flow to ensure high adoption and measurable reduction in early churn. • Subscription Retention: Implement a robust, proactive "Member Center" experience that empowers entrepreneurs to manage their services, recognize value, and reduces active and passive churn. • Customer Journey Optimization: Partner with Platform Engineering to run weekly A/B tests on onboarding steps, in-app support, and proactive retention triggers. • Customer Health Metrics: Ensure 100% data integrity between customer actions (engagement, support tickets, usage) and our Customer Health Score reporting systems. • AI-Driven Personalization: Deploy AI-powered personalization throughout the in-app experience to surface relevant service usage tips and proactive support, increasing long-term engagement. Requirements What We're Looking For • Customer Experience Expertise: You’ve built or scaled complex customer success, retention, or subscription lifecycle platforms at scale. • Strategic Thinking: You don't just build features; you understand service design, NPS/CSAT drivers, and churn prediction models. • Technical Fluency: You can hold your own in a room of architects. You understand APIs, event-driven architecture, and how customer usage and sentiment data flows through a service design stack. • Data Obsession: You live in the customer journey. You are expert at using SQL, Mixpanel, or Amplitude to find the "why" behind churn and low engagement. • Experimental Mindset: You believe in shipping fast, failing small, and doubling down on winners. • Entrepreneurial Grit: You’ve likely started something yourself or thrived in high-growth, ambiguous environments. What Will Make You Stand Out • You’ve led a successful initiative to measurably reduce subscriber churn (e.g., by 10% or more). • You have a strong opinion—backed by data—on the future of "AI-driven customer success" and proactive service delivery. • You can demonstrate how you’ve used AI tools (Claude, ChatGPT, etc.) to accelerate your product discovery and spec-writing process. • You’ve worked in the 'prosumer' or SMB space and understand the unique psychology of the small business owner. What We Don't Care About • Prestigious company names on your resume. • Formal MBA or CS degrees (show us your results). • Years of experience (show us your impact and velocity). • Polished "corporate" personas (we want authentic, high-output leaders). Benefits Disclaimer: Bizee is an Equal Opportunity Employer; employment with Bizee is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status. The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, and other job-related reasons. This employer participates in E-verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Available benefits include: Health Care Plan (Medical, Dental & Vision), Life Insurance (Basic, Voluntary & AD&D), Virtual Wellness Resources, Work From Home