Bitwarden

Manage IT tools and technologies to support distributed workforce including cloud, security, and vendor management. | Experience managing global remote workforce IT equipment and software with strong problem-solving and security compliance knowledge. | Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California with team members located across the globe. Learn more at bitwarden.com. As an IT Manager at Bitwarden, you will directly contribute to the operational success and growth of the Bitwarden team and product through technology. We’re looking for someone who can own the evaluation, deployment, and operationalization of tools and technologies that enable all the teams within Bitwarden to excel. You’ll be managing digital and physical assets, assisting with procurement of new tools and technologies, as well as helping with cloud infrastructure, security, compliance, and community technology evangelization. This is an all-remote team, and we are looking for someone based in the U.S. We do not offer visa sponsorship at this time. RESPONSIBILITIES Own the digital employee onboarding experience from equipment orders and management to account setup and provisioning Manage software and hardware vendors, research, sourcing, and procurement Maintain the Bitwarden inventory of laptops and licensed software distributed globally Serve as the go-to person for access, configuration, and support of tools used across the company including SaaS and deployed systems Assist with the management and transformation of our cloud infrastructure and networks Manage VPNs and other restricted access systems Assist with business and technology experiments involving new technologies, tools, processes and techniques Help manage and improve upon various Bitwarden compliance frameworks and certifications such as SOC2, HIPAA, and GDPR Contribute to the presence of Bitwarden in the SecOps domain and community at large through forums, conferences, articles, and customer support WHAT YOU BRING TO BITWARDEN Experience managing equipment and software across a distributed, remote, and decentralized global workforce Experience in implementing and refining IT and security compliance frameworks Ability to maintain discretion, handle sensitive information and maintain security best-practices Technocrat at heart, staying current with trends and new technologies Collaborative and adaptable mindset Openness and authenticity combined with excellent communication skills Excitement and enthusiasm for open source and for better internet security Excellent problem-solving skills – you might not know all the answers but you know how to find and communicate the solutions NICE-TO-HAVES User of Bitwarden Experience in the rollout and support of MDM tools across macOS, iOS, Windows and Android Azure and cloud infrastructure best practices and operations, monitoring and maintenance WHAT TO EXPECT IN THE INTERVIEW PROCESS Meeting with our Recruiting team Interview with our Head of Information Security Interview with the team A FEW REASONS TO WORK WITH US Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations. Become an expert. You’ll get immersed in the prominent technology markets of security and open source software. We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world. Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development.

Drive product adoption, reduce churn, and identify expansion opportunities by engaging customers and collaborating with internal teams to enhance customer experience. | Experience in customer success or account management, preferably in security or software, with strong analytical skills and proficiency in CRM and product analytics tools. | Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at bitwarden.com. Bitwarden truly cares about users and wants them to have the best experience while accessing their sensitive information online. The Bitwarden Customer Engagement team is responsible for ensuring customer satisfaction and success with Bitwarden products and services. As a representative of Bitwarden values, your primary goal is to promote adoption, improve user outcomes, retain and grow the customer base, and advocate for customer needs across the business. This role will support Bitwarden’s growing base of business customers through a scaled, digital Customer Success model. Unlike a traditional Customer Success Manager role, this position does not own a fixed book of business. Instead, the Digital Customer Success Manager will operate a pooled coverage motion, using product usage data, customer health scores, lifecycle signals, and renewal timing to identify where proactive outreach and human intervention can have the greatest impact. This is a new role designed to help Bitwarden serve customers who may not have a dedicated Customer Success Manager today. The person in this role will help customers adopt Bitwarden, address stalled rollouts, reduce preventable churn, surface expansion opportunities, and build repeatable one-to-many programs that can scale across the customer base. This is an all-remote team. We do not offer visa sponsorship at this time. RESPONSIBILITIES Operate a pooled Digital Customer Success model for business customers, using health scores, product usage data, renewal timing, and account signals to prioritize outreach and intervention. Review and manage a health-score-based customer queue, identifying accounts with stalled adoption, low usage, upcoming renewals, potential churn risk, or expansion potential. Proactively engage priority customers through email, calls, webinars, office hours, and other scaled channels to help them adopt Bitwarden and realize value. Support customers through key adoption milestones, including onboarding, user activation, admin setup, rollout completion, security configuration, and continued product engagement. Run targeted recovery plays for at-risk customers, diagnosing adoption blockers and creating clear next steps to improve product usage and renewal outcomes. Partner with Lifecycle Marketing to improve automated email sequences, customer journeys, renewal nudges, onboarding communications, and one-to-many adoption programs. Collaborate with Product and Engineering teams to share customer insights, identify recurring friction points, and influence improvements that support adoption, retention, and customer experience. Work closely with Sales and Account Executives to identify expansion-ready accounts, surface seat growth opportunities, and support renewal or growth conversations where appropriate. Track customer health, adoption movement, queue coverage, renewal risk, and program impact, sharing concise and actionable updates with leadership. Document repeatable plays, customer patterns, and operational processes that help define and scale Bitwarden’s digital Customer Success motion. Maintain deep expertise in Bitwarden offerings, customer use cases, and core security concepts, delivering practical guidance to customers at scale. Champion a customer-centric, product-led mindset by using data, customer feedback, and repeatable processes to improve outcomes across a large customer segment. NICE TO HAVE Experience with Customer Success platforms, CRM tools, lifecycle marketing tools, or product analytics tools. Experience working with SMB, long-tail, or lower-ARR customer segments. A background in security, IT, identity, infrastructure, or developer-focused software. Familiarity with identity and access concepts such as SSO, SCIM, directory sync, admin controls, user provisioning, and account recovery. Experience creating customer-facing enablement content, playbooks, webinars, office hours, or one-to-many adoption programs. WHAT YOU BRING TO BITWARDEN A passion for user success, ensuring Bitwarden customers excel at every stage of their journey. Genuine empathy that fosters authentic connections, turning stakeholder needs into actionable plans. Interpersonal skills for building trust, forging meaningful alliances, and maintaining a consultative, sales-forward perspective. An analytical, data-driven approach that leverages usage metrics, feedback, and adoption trends to inform key decisions. Flexibility in responding to evolving customer demands, collaborating seamlessly with Sales, Product, and other teams. Direct, transparent communication and compelling presentation skills that instill confidence and clarity. A commitment to a user-focused, product-led culture, harmonizing solutions with organizational objectives and emerging industry innovations. WHAT TO EXPECT IN THE INTERVIEW PROCESS Selected candidates will be invited to schedule an introduction call and potentially progress through the following stages: Interview(s) with Head of Global Accounts Case Study Interview with Chief Sales Officer Reference calls A FEW REASONS TO WORK AT BITWARDEN The Bitwarden user community loves staying secure and the feeling is mutual. Come to work each day with a sense of purpose and bring a more secure internet experience to everyone from friends and family to the world’s largest organizations. Become an expert. You’ll get immersed in the prominent technology markets of security and open source software. Bitwarden remains dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world. Learn and grow. Take on new challenges with the support of your team, and join the Bitwarden #growth-club to continue personal and professional development. In the United States, the starting base compensation range for this role is $100,000-$120,000 OTE. Actual compensation may vary based on level, relevant experience, and skill set as assessed in the interview process, as well as market data by location. See our careers page for a list of benefits. Please note that compensation outside the U.S. will differ based on the market.