Bitwarden

Oversee the entire customer journey, develop onboarding procedures, monitor customer health, and collaborate across departments to ensure customer success. | Extensive experience in stakeholder engagement, strategic communications, and stakeholder relationship management, with a focus on customer success and analytics. | Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at bitwarden.com. Bitwarden truly cares about users and wants them to have the best experience while accessing their sensitive information online. The Bitwarden Customer Engagement team is responsible for ensuring customer satisfaction and success with Bitwarden products and services. As a representative of Bitwarden values, your primary goal is to promote adoption, ensure user success, as well as retain and grow the customer base while identifying user wants and needs in order to advocate and deliver positive results for them. This is an all-remote team and we’re looking for someone located in the U.S. We do not offer visa sponsorship at this time. RESPONSIBILITIES Oversee the entire customer journey from onboarding through renewal, ensuring practices that maximize usage across all product segments. Develop standard onboarding procedures (SOPs) to accelerate time-to-value and deepen engagement. Collaborate with customers to create account development plans (ADPs) outlining objectives, utilization milestones, and measurable growth targets. Monitor customer health by leveraging analytics and feedback to detect early warning signs and take proactive measures that prevent churn. Act as the central liaison between departments, anticipating needs, clarifying priorities, and removing roadblocks to safeguard customer outcomes. Lead Quarterly Business Reviews (QBRs) that showcase achievements, gather insights on evolving requirements, and reinforce the value of Bitwarden solutions. Proactively pinpoint expansion opportunities with Account Executives, offering targeted recommendations and account analyses to drive additional revenue. Collaborate with Product and Engineering teams to incorporate customer insights and observations, shaping feature decisions, influencing roadmap priorities, and ensuring solutions that align with evolving customer needs. Champion a client-centric, product-driven mindset by continually refining processes, leveraging data insights, and endorsing enhancements that elevate the overall user experience. Furnish leadership with concise, actionable updates on high-impact customers—spotlighting usage trends, success milestones, and emerging concerns. Maintain deep expertise in Bitwarden offerings and industry trends, delivering forward-looking counsel to strategic clients. WHAT YOU BRING TO BITWARDEN A passion for user success, ensuring Bitwarden customers excel at every stage of their journey. Genuine empathy that fosters authentic connections, turning stakeholder needs into actionable plans. Executive-level interpersonal skills for building trust, forging meaningful alliances, and maintaining a consultative, sales-forward perspective. An analytical, data-driven approach that leverages usage metrics, feedback, and adoption trends to inform key decisions. Flexibility in responding to evolving customer demands, collaborating seamlessly with Sales, Product, and other teams. Direct, transparent communication and compelling presentation skills that instill confidence and clarity. A commitment to a user-focused, product-led culture, harmonizing solutions with organizational objectives and emerging industry innovations. WHAT TO EXPECT IN THE INTERVIEW PROCESS Selected candidates will be invited to schedule an introduction call and potentially progress through the following stages: Interview(s) with Head of Global Accounts Case Study / Mock QBR Interview with Chief Sales Officer Interview with CEO Reference calls A FEW REASONS TO WORK AT BITWARDEN The Bitwarden user community loves staying secure and the feeling is mutual. Come to work each day with a sense of purpose and bring a more secure internet experience to everyone from friends and family to the world’s largest organizations. Become an expert. You’ll get immersed in the prominent technology markets of security and open source software. Bitwarden remains dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world. Learn and grow. Take on new challenges with the support of your team, and join the Bitwarden #growth-club to continue personal and professional development. In the United States, the on target earnings (OTE) for this role is $135,000 - $165,000, which consists of base salary plus variable compensation. Actual compensation may vary based on level, relevant experience, and skill set as assessed in the interview process, as well as market data by location. See our careers page for a list of benefits. Please note that compensation outside the U.S. will differ based on the market.

As a Senior Full Stack Engineer, you will build and support enterprise applications for user management and administrative functionality. You will primarily focus on front-end development while also engaging in back-end tasks as needed. | Candidates should have expertise in Angular and .NET services, along with experience in SQL database management. A collaborative mindset and excellent problem-solving skills are essential. | Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California with team members located across the globe. Learn more at bitwarden.com. As a Senior Full Stack Engineer on the Admin Console team at Bitwarden, you will be responsible for building and supporting enterprise applications and integrations to manage user provisioning and deprovisioning, access controls, policies, observability, and other administrative functionality. This position will be primarily front-end focused and we will be prioritizing front-end skills and experience. However, you are expected to have some familiarity with back-end work and to be comfortable working on the server when needed. We’re looking for someone who will thrive in a growing organization with a strong collaborative focus. You will have the opportunity to take ownership over key areas of our product, providing direction for future changes, and scoping out work to bring exciting new features to our users while maintaining overall code quality and maintainability. This is an all-remote team, and we are looking for someone based in the U.S. We do not offer visa sponsorship at this time. RESPONSIBILITIES Become a full-stack expert and authority on Admin Console owned code within our codebases Front-end responsibilities primarily target the web application, but can also stretch into working with the desktop client, CLI, browser extension, and Directory Connector client as required Back-end responsibilities include our APIs (private and public), and databases (MSSQL and Entity Framework) Participate in hands-on development of new features and refactors Participate in code reviews, learning, and spreading technical knowledge Independently plan, estimate and deliver new feature work and bug fixes Occasionally contribute to bug fixes submitted by the user community WHAT YOU BRING TO BITWARDEN Expertise in developing complex applications in Angular Expertise with reactive programming using Signals, RxJS or similar libraries Experience with reusable component libraries and Tailwind CSS Expertise in developing .NET services and libraries in C# including WebAPI and MVC Experience with writing and modifying SQL database schemas and queries Collaborative and adaptable mindset Openness and authenticity combined with excellent communication skills Excitement and enthusiasm for open source and for better internet security Excellent problem-solving skills – you might not know all the answers, but you know how to find and communicate the solution Familiarity with directory services for maintaining our Directory Connector application Familiarity with Rust for contributions to our internal SDK Familiarity with web content accessibility guidelines (WCAG) and implementing accessible experiences Familiarity with Python with regards to existing SIEM integrations WHAT TO EXPECT IN THE INTERVIEW PROCESS Meeting with our Recruiting Manager Interview with Admin Console Engineering Manager Panel interview with Admin Console team Reference calls A FEW REASONS TO WORK WITH US Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations. Become an expert. You’ll get immersed in the prominent technology markets of security and open source software. We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world. Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development. In the United States, the starting base compensation range for this role is $140,000 - $200,000. Actual compensation may vary based on level, relevant experience, and skill set as assessed in the interview process, as well as market data by location. See our careers page for a list of benefits. Please note that compensation outside the U.S. will differ based on the market.

As a Senior Front-End Engineer, you will build and maintain core areas of the codebase, enabling secure and user-focused software. You will also engage with other teams to ensure support for new features and participate in code reviews. | The ideal candidate should have expertise in building complex Angular applications and experience with reactive programming. A collaborative mindset and excellent problem-solving skills are essential. | Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California with team members located across the globe. Learn more at bitwarden.com. As a Senior Front-End Engineer on the Tools team at Bitwarden, you will be responsible for building and maintaining core cross-cutting areas of our codebase, enabling your team and others to build secure, performant, and user-focused software. We’re looking for someone who will thrive in a growing organization with a strong collaborative focus. You will have the opportunity to take ownership over key areas of our product, providing direction for future changes and scoping out work to bring exciting new features to our users while maintaining overall code quality and maintainability. RESPONSIBILITIES Become an expert and authority on Bitwarden’s core front-end codebase, including our web client, desktop client, and browser extension Participate in hands-on development of new features Work on reports, localization, generators, or file import/export functionality, among other tasks Actively engage with other teams to ensure our core code supports new features Participate in code reviews, learning and spreading technical knowledge Independently plan, estimate and deliver new work and bug fixes Occasionally, contribute bug fixes submitted by the user community Focus on improving the features that fall under the responsibility of the Data Insights & Reporting team, including: Risk insights Reports Event logs Aggregating and encrypting/decrypting large sets of data to create reports to help individuals and organizations improve security. WHAT YOU BRING TO BITWARDEN Demonstrated experience expertise in building complex Angular applications Experience with reactive programming using RxJS or similar libraries Experience with front-end state management systems Experience with Tailwind CSS for component styling Collaborative and adaptable mindset Openness and authenticity combined with excellent communication skills Excitement and enthusiasm for open source and for better internet security Excellent problem-solving skills – you might not know all the answers, but you know how to find and communicate the solution Familiarity with concepts of modern encryption is a plus WHAT TO EXPECT IN THE INTERVIEW PROCESS Interview with the Recruiting Manager Interview with the hiring manager Panel interview with other engineers Reference calls A FEW REASONS TO WORK WITH US Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations. Become an expert. You’ll get immersed in the prominent technology markets of security and open source software. We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world and take part in productive and fun meetups. Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development. In the United States, the starting base compensation range for this role is $120,000 - $155,000. Actual compensation may vary based on level, relevant experience, and skill set as assessed in the interview process, as well as market data by location. See our careers page for a list of benefits. Please note that compensation outside the U.S. will differ based on the market.

As a Software Engineer at Bitwarden, you will contribute directly to the future of the Bitwarden products while working with a great team and amazing open source community. You will take ownership of delivering valuable features throughout the entire development lifecycle. | Experience working in some or all of the tech stack including C#, TypeScript, Rust, and SQL is required. A collaborative mindset and excellent problem-solving skills are essential for this role. | Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California with team members located across the globe. Learn more at bitwarden.com. As a Software Engineer at Bitwarden, you will contribute directly to the future of the Bitwarden products while working with a great team and amazing open source community. We’re looking for someone who can take ownership of delivering valuable features throughout the entire development lifecycle and play a direct role in shaping our product and team. This is an all-remote team and we are looking for someone located in the U.S. We do not offer visa sponsorship at this time. RESPONSIBILITIES Become an expert and authority on the Bitwarden codebase, including backend infrastructure, APIs, database, web app, browser extensions, desktop apps, and more Participate in hands-on development of the Bitwarden products Participate in code reviews, learning and spreading technical knowledge Independently plan, estimate and deliver small and moderate solutions Be able to disagree and commit when presented with Occasionally, contribute bug fixes submitted by the user community Focus on improving the features that fall under the responsibility of the Tools team, including: Import and Export feature (backup of the data) Credential Generators Bitwarden Send WHAT YOU BRING TO BITWARDEN Experience working in some or all of our stack: C#, TypeScript, Rust, SQL Proficiency using source control such as Git, SVN, Subversion, TFS, etc. Collaborative and adaptable mindset Openness and authenticity combined with excellent communication skills Excitement and enthusiasm for helping customers solve security and password challenges Excellent problem-solving skills – you might not know all the answers but you know how to find and communicate the solution. NICE-TO-HAVES User of Bitwarden Startup experience Open source experience Experience in SQL Server, Azure, Node.js, Electron, RabbitMQ, Angular, .NET Core, web browser extensions WHAT TO EXPECT IN THE INTERVIEW PROCESS Meeting with Recruiting Team Interview with hiring manager Interview/s with team members References A FEW REASONS TO WORK WITH US Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations. Become an expert. You’ll get immersed in the prominent technology markets of security and open source software. We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world. Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development. In the United States, the starting base compensation range for this role is $120,000 - $155,000. Actual compensation may vary based on level, relevant experience, and skill set as assessed in the interview process, as well as market data by location. See our careers page for a list of benefits. Please note that compensation outside the U.S. will differ based on the market.