BitGo

Lead and scale data engineering teams, oversee data platform development, and collaborate on architecture and project delivery. | Extensive experience in data engineering, team management, and proficiency with server-side languages, databases, APIs, and data systems. | BitGo is the leading infrastructure provider of digital asset solutions, delivering custody, wallets, staking, trading, financing, and settlement services from regulated cold storage. Since our founding in 2013, we have focused on enabling our clients to securely navigate the digital asset space. With a global presence and multiple Trust companies, BitGo serves thousands of institutions, including many of the industry's top brands, exchanges, and platforms, and millions of retail investors worldwide. As the operational backbone of the digital economy, BitGo handles a significant portion of Bitcoin network transactions and is the largest independent digital asset custodian, and staking provider, in the world. For more information, visit www.bitgo.com. This role will require being full-time onsite at our San Francisco office to support collaborative team dynamics and innovative problem-solving. BitGo seeks a decisive engineering leader to spearhead and scale our data engineering teams and our data platform. This role critically emphasizes processing and delivering financial datasets where reliability, accuracy, and reconciliation are paramount. You will drive the evolution of BitGo’s data platform, enhancing data accessibility for internal teams and external stakeholders, including customers and auditors. This role demands the design, construction, and oversight of data solution deployments, capturing, managing, storing, and leveraging structured and unstructured data from diverse sources. You will collaborate intensely with adept engineers, analysts, data scientists, product managers, and security experts across various domains, gaining comprehensive exposure to all business facets. This is a singular opportunity to profoundly impact a leading team at the forefront of digital asset security and financial technology. Responsibilities: • Build, lead, and scale engineering teams focused on data related services and infrastructure • Coach and mentor engineers, supporting career growth while driving measurable organizational impact • Partner with product managers, designers, and leadership to translate vision into quarterly roadmaps. Break down complex projects into iterative milestones and lead delivery • Make thoughtful architectural decisions, uphold engineering best practices, and foster a culture of high-quality code and design • Own the design, delivery, and operation of our data platform and financial reporting platform • Set the long term direction and evolution of the data platform • Collaborate closely with recruiting to identify and attract world-class engineering talent. • Roll up your sleeves when needed — from reviewing designs and code to triaging incidents or joining on-call rotations Skills & Experience: We are looking for teammates who share and practice our values: open communication, transparency, taking ownership, and a high level of craftsmanship. We are looking for coworkers who share our vision and mission: delivering trust in digital assets. Required • Engineering degree in Computer Science or equivalent • 8+ years of work experience in data engineering • 2+ years of experience managing engineering teams • Strong experience with server-side languages like TypeScript/Node.JS/Python/Kotlin • Strong experience with SQL databases like Postgres or MySQL • Strong experience with RESTful API design • Experience building data pipelines/ETL and familiarity with design principles • Experience with data warehouse technologies and relevant data modeling best practices (Snowflake, BigQuery, Spark, Presto, Druid, etc) • Strong experience with systems design and event driven systems (Kafka) • A self-starter capable of adapting quickly and being decisive • Experience leading projects and other engineers • Experience with unit and functional testing and debugging • Experience with microservices and service-oriented architectures • Experience in Git/GitHub and branching methodologies, code review tools, CI tools, JIRA, Confluence, etc. • Ability to work independently in a fast-paced environment • Effective written and verbal communication skills Preferred • Experience in Financial Services and/or Financial Technology • Experience with microservices and service-oriented architectures • Understanding and strong interest in cryptocurrencies and blockchain industry • Experience with large-scale, real-time, and distributed applications • Experience with data governance, handling PII, data masking Why Join BitGo? Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication. We are looking for new colleagues who bring innovative ways of thinking and problem solving, and who want risks to be part of the team that changes the world’s financial markets. Pay Transparency Notice: Depending upon your leveling and location, the compensation for this role averages between $230,000 - $290,000 USD base salary. Equity, an annual performance bonus and the benefits outlined below are also a part of this role's package. Here are some of the benefits* of working at BitGo: • Competitive base salary, bonus and stock options • 100% company paid health insurance for employee, partner and dependents • Up to 4% 401k company match • Paid parental leave, Paid vacation • Free custom lunches, dinners and snacks • Computer equipment and workplace furniture to suit your needs • Great colleagues and inspiring startup environment • Benefits may vary based on location Cryptocurrencies are the most disruptive change the financial services industry has seen in years. Join us and you’ll be able to look back and say you were part of the team that transformed investing.

Guide new customers through onboarding, maintain client relationships, provide L1 support, and relay customer feedback to internal teams. | Fluent English and Portuguese, strong customer advocacy, communication skills, entrepreneurial mindset, and preferably experience in cryptocurrency trading or custody. | BitGo is the leading infrastructure provider of digital asset solutions, delivering custody, wallets, staking, trading, financing, and settlement services from regulated cold storage. Since our founding in 2013, we have focused on enabling our clients to securely navigate the digital asset space. With a global presence and multiple Trust companies, BitGo serves thousands of institutions, including many of the industry's top brands, exchanges, and platforms, and millions of retail investors worldwide. As the operational backbone of the digital economy, BitGo handles a significant portion of Bitcoin network transactions and is the largest independent digital asset custodian, and staking provider, in the world. For more information, visit www.bitgo.com. Our Customer Success Managers work closely with institutional clients and partners providing white glove service in discovering their business needs ensuring they are optimizing our suite of BitGo products. We are seeking a CSM based in Sao Paulo who will nurture relationships with clients across the LATAM region. Responsibilities: • Guide new customers through the onboarding process, ensuring a smooth transition and understanding of our products/services. • Customer Onboarding: Guide new customers through the onboarding process, ensuring a smooth transition and understanding of our products/services. • Relationship Management: Develop and maintain strong, long-lasting relationships with clients, acting as their primary point of contact. • L1 Support: Provide timely and effective support to address customer inquiries, issues, and requests, escalating as needed to ensure prompt resolution. • Customer Feedback: Gather and relay customer feedback to internal teams to inform product development, marketing strategies, and overall customer experience enhancements. Skills & Experience: • Strong desire to learn, curiosity to understand how things work • Fluent in both English and Portuguese, additionally Spanish preferred • Motivation to be a champion of customers and represent their voice with empathy • Entrepreneurial approach to owning responsibilities with strong accountability to delivering outcomes • Ability to handle conflicting priorities, creative problem solving skills • Strong written and verbal communication skills • Experience in the cryptocurrency trading, custody space preferred Why Join BitGo? Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication. We are looking for new colleagues who bring innovative ways of thinking and problem solving, and who want risks to be part of the team that changes the world’s financial markets.

Guide new customers through onboarding, manage client relationships, provide L1 support, and relay customer feedback to internal teams. | Fluent English and Portuguese, strong communication and problem-solving skills, entrepreneurial mindset, and preferably experience in cryptocurrency trading or custody. | BitGo is the leading infrastructure provider of digital asset solutions, delivering custody, wallets, staking, trading, financing, and settlement services from regulated cold storage. Since our founding in 2013, we have focused on enabling our clients to securely navigate the digital asset space. With a global presence and multiple Trust companies, BitGo serves thousands of institutions, including many of the industry's top brands, exchanges, and platforms, and millions of retail investors worldwide. As the operational backbone of the digital economy, BitGo handles a significant portion of Bitcoin network transactions and is the largest independent digital asset custodian, and staking provider, in the world. For more information, visit www.bitgo.com. Our Customer Success Managers work closely with institutional clients and partners providing white glove service in discovering their business needs ensuring they are optimizing our suite of BitGo products. We are seeking a CSM based in Sao Paulo who will nurture relationships with clients across the LATAM region. Responsibilities: • Guide new customers through the onboarding process, ensuring a smooth transition and understanding of our products/services. • Customer Onboarding: Guide new customers through the onboarding process, ensuring a smooth transition and understanding of our products/services. • Relationship Management: Develop and maintain strong, long-lasting relationships with clients, acting as their primary point of contact. • L1 Support: Provide timely and effective support to address customer inquiries, issues, and requests, escalating as needed to ensure prompt resolution. • Customer Feedback: Gather and relay customer feedback to internal teams to inform product development, marketing strategies, and overall customer experience enhancements. Skills & Experience: • Strong desire to learn, curiosity to understand how things work • Fluent in both English and Portuguese, additionally Spanish preferred • Motivation to be a champion of customers and represent their voice with empathy • Entrepreneurial approach to owning responsibilities with strong accountability to delivering outcomes • Ability to handle conflicting priorities, creative problem solving skills • Strong written and verbal communication skills • Experience in the cryptocurrency trading, custody space preferred Why Join BitGo? Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication. We are looking for new colleagues who bring innovative ways of thinking and problem solving, and who want risks to be part of the team that changes the world’s financial markets.