Birge & Held Group LLC

Oversee day-to-day operations of multiple multifamily apartment communities, manage onsite teams, optimize resident satisfaction, and ensure operational excellence. | Requires minimum 3 years management experience, 2 years customer service in multifamily or hospitality preferred, proficiency in property management software, strong communication and interpersonal skills, and ability to manage budgets and compliance. | B I R G E & H E L D  Investing in Communities to Transform Lives.    Supporting 3 Multifamily Communities Alpine Studio, Beechmill, and The Jacob (Indianapolis, IN) - 370 Units WHO WE ARE  It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.   At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”     POSITION OVERVIEW  The Multi-Site Operations Manager is responsible for overseeing the day-to-day operations of multiple multifamily apartment communities, ensuring they operate efficiently, maintain excellent curb appeal, and provide an exceptional experience for residents and prospects. This role includes managing the assigned onsite team, optimizing resident satisfaction, working alongside Birge & Held’s offsite centralized team members and ensuring the property’s value is maximized through operational excellence and attention to detail. The success of this role will be measured by attainment of predetermined key performance indicators (KPIs) and quarterly goals at the individual and community level. This role will report to the Regional Property Manager.     KEY RESPONSIBILITIES  Property and Asset Management   * Work cross-functionally across all teams to ensure eviction processes are performed according to company policy.  * Oversee all aspects of the apartment communities to maintain financial goals and metrics, ensure the properties are well-maintained and meet company standards. * Regularly inspect your designated assets’ physical condition, ensuring great curb appeal, clean common areas, and are a safe environment. * Coordinate and supervise repairs, and upgrades to maintain property enhancements and product availability. * Monitor and manage budgets ensuring cost-effectiveness without compromising quality. * Submit Property Owners Protection Insurance Company (POPIC) claims per our standard operating procedures (SOPs).  Team Leadership and Management   * Recruit, develop, train, and lead the onsite team to deliver high-quality resident and prospect interactions. * Establish and document performance goals for team members and provide regular feedback to encourage professional growth and accountability. * Foster a collaborative and resident-focused culture to drive excellence in service delivery. Resident & Prospect Satisfaction   * Oversee the customer experience to ensure residents and prospects receive timely, courteous, and professional service. * Monitor resident feedback and satisfaction scores to identify areas for improvement and implement changes to enhance the resident experience. * Provide support and guidance for unresolved resident concerns, ensuring prompt and effective resolutions that align with company policies. Leasing and Prospect Engagement   * Collaborate cross-functionally with the Sales & Leasing team to support marketing efforts and maintain occupancy and revenue goals. * Ensure the sales process, including tours, move-ins, and move-outs, are seamless and professional. * Monitor feedback and collaborate cross-functionally to enhance the customer experience.  Compliance and Reporting   * Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multifamily communities to ensure compliance with local regulations, company policies, and industry standards. * Maintain accurate records for resident interactions, leasing, maintenance, and other operational activities. * Prepare and present regular reports on property performance, resident satisfaction, and operational efficiency to senior management.       EDUCATION, EXPERIENCE, AND SKILLS  * Demonstrated passion for customer service.  * Strong interpersonal skills with a customer-focused mindset. * Strong verbal and written communication skills. * A minimum of three (3) years of management experience leading a team.  * A minimum of two (2) years of customer service experience working within the multi-family or hospitality industry, preferred.   * Experienced in property financial analysis and must be able to read and understand financial reports.  * Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools.  * Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement the next steps. * Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community. * Must be able to effectively manage in a crisis. * A desire for professional development and continued learning * Ability to manage one’s time effectively and productively.  * Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands. * A High school diploma or equivalent (e.g., GED) required.   WHAT WE OFFER  * Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you’ll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off. * Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice. * Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave. * Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions. * Save on living expenses with exclusive employee discounts at Birge & Held properties. * Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals. * Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease. * Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions. * Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges. * Stay connected and equipped for success with a monthly phone stipend of up to $50 to help cover your mobile service costs. * Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential. * Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.   Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. #INDOS

Assist construction project managers with coordination, subcontractor management, budgeting, permitting, and administrative tasks to ensure timely project completion. | Minimum 2 years construction or renovation project management experience, knowledge of job costing, Microsoft Office proficiency, valid driver's license, and OSHA/environmental safety standards familiarity. | B I R G E & H E L D  Investing in Communities to Transform Lives.    WHO WE ARE  It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.   At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”     POSITION OVERVIEW  The Assistant Project Manager will work with the construction team on daily management, coordination, and successful completion of construction projects on multiple project sites. This person will work with various other team members to provide the resources necessary to complete construction projects accurately and timely. This person must have the experience and knowledge to manage construction timelines, resources, and vendor relationships from the bidding phase to completion and product delivery. The Project Manager must be able to understand and assess the scope of work for various projects and have a thorough understanding of project administration, management, and purchasing.     KEY RESPONSIBILITIES  * Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments  * Maintain a safe work environment, demonstrate that safety is a top priority for employees, subcontractors, and residents  * Manage and develop subcontractor relationships   * Assist in developing subcontractor work scopes that are all inclusive for a complete job per the plans and specifications  * Participate in construction document production * Assist Project Manager to prepare construction budgets from plans, specifications, and pre-determined scope  * Provide Project Manager with assistance in various functions of the bidding process with subcontractors including bid list, construction document distribution, answering subcontractor inquiries, and bid tabulation.   * Work with Project Manager to complete necessary local and state licensing requirements  * Submit plans to local municipalities and fill necessary forms with regards to permits  * Provide administrative functions as it relates to collection of construction draw paperwork including collection of subcontractor requisitions, lien waivers, insurance, and W9 forms  * Work with Project Manager to tabulate, review, and approve weekly and monthly invoices from subcontractors prior to submitting for payment  * Manage communication with site staff and design team on RFI, ASI and distribution of plan changes to appropriate subcontractors  * Perform administrative requirements, such as completing necessary forms, reports, etc., and submit as required and on a timely basis  * Secure all necessary equipment and warranty documents to provide ownership with O&M Manuals at the end of the construction phase   * Manage multiple property projects at one time while meeting deadlines and ensuring a high quality of work  * Perform other related duties and responsibilities as assigned   EDUCATION, EXPERIENCE, AND SKILLS  Desired Skills and Competencies   * Excellent communication skills are required to ensure clear communications with managers, employees, contractors, vendors, and other professionals  * Ability to work on several projects   * Strong organizational skills   * Able to give direction, adapt to change, establish relationships, build consensus, anticipate roadblocks, and work in a team environment  * Must be self-motivated, able to complete assigned tasks and the ability to negotiate competitive pricing of supplies and contracted work  * Experience pulling permits and working with building officials for construction approvals  * Exhibit strong attention to detail with strong emphasis on quality of work  * Able to perform at high levels in fast paced work environment and successfully adapt to changing priorities and work demand  * Able to think logically to troubleshoot, analyze situations, and make sound business decisions  Education, Experience and Skills   * Minimum of 2 years’ experience in new construction, renovation management and/or capital improvement projects  * Competent with the use of Microsoft Office products including Word and Excel  * Thorough knowledge of job costing  * Must possess a valid driver's license at time of hire and maintain thereafter as a term and condition of continued employment  * Working knowledge of OSHA standards and other environmental safety standards   WHAT WE OFFER  * Maintain work-life balance with a flexible hybrid schedule and a generous paid time-off policy, including up to 20 days of PTO per year. In addition to traditional PTO, you’ll receive 14 holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off. * Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice. * Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave. * Boost your earnings with a performance-based bonus of up to 12% of your base salary, determined by your role and achievement in individual, departmental, and company-wide Key Performance Indicators (KPIs). * Save on living expenses with exclusive employee discounts at Birge & Held properties. * Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals. * Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease. * Enjoy peace of mind today and tomorrow with a 401(k) plan that includes a competitive employer match. * Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges. * Stay connected and equipped for success with a monthly phone stipend of up to $50 to help cover your mobile service costs. * Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential. * Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.   Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.   #INDLP

Oversee maintenance teams and operations across multifamily properties, ensuring asset preservation, safety compliance, vendor management, and timely maintenance work order completion. | 3-5 years apartment maintenance experience, HVAC technical training and EPA certification, leadership skills, OSHA knowledge, ability to perform physical maintenance tasks, and valid driver's license. | B I R G E & H E L D  Investing in Communities to Transform Lives.    Supporting One Multifamily Community Life at Belhaven Place - 248 Units WHO WE ARE  It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.   At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”     POSITION OVERVIEW  The Maintenance Operations Manager will oversee the day-to-day maintenance of the assigned B&H portfolio. This individual will be responsible for ensuring that physical assets are maintained to the highest standards, managing on-site maintenance teams, optimizing preventative maintenance programs, and ensuring compliance with safety and operational protocols. The ideal candidate is a hands-on leader with strong technical skills, excellent organizational abilities, and a proactive, solutions-driven mindset. This role reports to the Operations Manager.    KEY RESPONSIBILITIES  Leadership and Team Oversight   * Oversee and support property-level Service Managers and maintenance staff across assigned B&H properties. * Train, mentor, and evaluate maintenance team members; participate in hiring, coaching, and performance reviews. * Foster a culture of safety, accountability, and high performance throughout the maintenance team. Preventive Maintenance and Asset Preservation   * Develop, implement, and monitor preventive maintenance programs to reduce downtime and extend the life of community assets. * Perform regular property inspections and audits to identify maintenance needs, safety risks, and improvement opportunities. * Confirm accurate replacement of capital items, ensuring proper evaluation of repair vs. replacement decisions. * Ensure standard response expectations are met: completion of work orders within 48 hours (excluding emergencies) and unit turns within five(5) working days, unless otherwise directed by the Operations Manager. Project Coordination and Capital Improvements   * Partner with Operations Managers to schedule and execute renovation and capital improvement projects. * Monitor project timelines, budgets, and vendor performance to ensure timely and quality outcomes. Regulatory and Safety Compliance   * Ensure all maintenance activities comply with OSHA regulations and local, state, and federal laws. * Promote and enforce safe work practices across all maintenance operations. Vendor and Contract Management   * Manage vendor relationships and oversee third-party service providers, including those handling landscaping, HVAC, plumbing, and general maintenance. * Ensure cost-effective use of vendors while adhering to property budgets and prioritizing quality and value. Inventory and Procurement Management   * Maintain control of maintenance supply inventories and oversee procurement of tools, parts, and equipment. * Ensure efficient and cost-effective supply usage across all communities. Emergency and On-Call Support   * Provide after-hours support and respond to emergency maintenance needs across the portfolio as required. * Ensure on-call responsibilities are distributed and covered across all communities appropriately. Performance Monitoring and Reporting   * Track and report key maintenance performance indicators (KPIs), including work order completion times, budget adherence, and asset condition trends. * Collaborate with leadership on improvement strategies and cost-saving initiatives. Hands-On Support and Site Coverage   * Perform on-site maintenance work as needed to support property functionality and address high-priority issues. * Maintain grounds as necessary to ensure a clean, safe, and welcoming environment for residents and visitors. * Assist with other B&H assets as needed to drive company-wide success. EDUCATION, EXPERIENCE, AND SKILLS  * Strong leadership geared towards mentoring and leading maintenance teams.  * At least three (3) – five (5) years of demonstrated success in apartment maintenance * A minimum of 3–5 years of experience in HVAC or formal technical training in heating and air conditioning is required. * EPA certification required for refrigerant handling, or willingness to obtain certification upon hire. * HVAC certification, preferred. * Experience in residential property maintenance required. * For positions that require travel between properties, a valid driver’s license and reliable transportation are required. * Working knowledge of OSHA standards and other environmental safety standards. * Must be self-motivated, able to complete assigned tasks and can negotiate competitive pricing of supplies and contracted work. * Must be self-motivated, able to complete assigned tasks and can negotiate competitive pricing of supplies and contracted work. * Provide your own hand tools including but not limited to power drills, impacts, and all non-powered hand tools. * Able to operate all necessary tools to perform the essential functions of the position. * Able to multi-task and prioritize work orders. * Exhibit strong attention to detail. * Able to perform at high levels in a fast-paced work environment and successfully adapt to changing priorities and work demand. * Able to think logically to troubleshoot, analyze situations, and make sound business decisions.  * Able to lift, push, and pull up to 75 pounds. * Able to perform a variety of duties in all types of weather. * Smart phone preferred for work purposes. WHAT WE OFFER  * Maintain work-life balance with a flexible hybrid schedule and a generous paid time-off policy, including up to 20 days of PTO per year. In addition to traditional PTO, you’ll receive 14 holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off. * Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice. * Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave. * Boost your earnings with a performance-based bonus of up to 12% of your base salary, determined by your role and achievement in individual, departmental, and company-wide Key Performance Indicators (KPIs). * Save on living expenses with exclusive employee discounts at Birge & Held properties. * Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals. * Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease. * Enjoy peace of mind today and tomorrow with a 401(k) plan that includes a competitive employer match. * Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges. * Stay connected and equipped for success with a monthly phone stipend of up to $50 to help cover your mobile service costs. * Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential. * Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.   Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. #INDHP

Oversee day-to-day operations of a multifamily apartment community, manage onsite team, optimize resident satisfaction, and ensure property value through operational excellence. | Requires minimum 3 years management experience, 2 years customer service in multifamily or hospitality preferred, proficiency in property management software, strong communication and leadership skills, and a high school diploma or equivalent. | B I R G E & H E L D  Investing in Communities to Transform Lives.  Supporting One Multifamily Community Life at Belhaven Place - 248 Units WHO WE ARE  It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.   At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”     POSITION OVERVIEW  The Operations Manager is responsible for overseeing the day-to-day operations of a multifamily apartment community, ensuring the site operates efficiently, maintains excellent curb appeal, and provides an exceptional experience for residents and prospects. This role includes managing the assigned onsite team, optimizing resident satisfaction, working alongside Birge & Held’s offsite centralized team members and ensuring the property’s value is maximized through operational excellence and attention to detail. The success of this role will be measured by attainment of predetermined key performance indicators (KPIs) and quarterly goals at the individual and community level. This role will report to the Regional Property Manager.     KEY RESPONSIBILITIES  Property and Asset Management   * Work cross-functionally across all teams to ensure eviction processes are performed according to company policy.  * Oversee all aspects of the apartment communities to maintain financial goals and metrics, ensure the properties are well-maintained and meet company standards. * Regularly inspect your designated assets’ physical condition, ensuring great curb appeal, clean common areas, and are a safe environment. * Coordinate and supervise repairs, and upgrades to maintain property enhancements and product availability. * Monitor and manage budgets ensuring cost-effectiveness without compromising quality. * Submit Property Owners Protection Insurance Company (POPIC) claims per our standard operating procedures (SOPs).  * Collaborate with offsite teams as they are integrated into your property portfolio(s), ensuring alignment, operational continuity, and overall operational success of the community or communities. Team Leadership and Management   * Recruit, develop, train, and lead the onsite team to deliver high-quality resident and prospect interactions. * Establish and document performance goals for team members and provide regular feedback to encourage professional growth and accountability. * Foster a collaborative and resident-focused culture to drive excellence in service delivery. Resident & Prospect Satisfaction   * Oversee the customer experience to ensure residents and prospects receive timely, courteous, and professional service. * Monitor resident feedback and satisfaction scores to identify areas for improvement and implement changes to enhance the resident experience. * Provide support and guidance for unresolved resident concerns, ensuring prompt and effective resolutions that align with company policies. Leasing and Prospect Engagement   * Collaborate cross-functionally with the Sales & Leasing team, as they are integrated into the property portfolio(s), to support marketing efforts and maintain occupancy and revenue goals. * Ensure the sales process, including tours, move-ins, and move-outs, are seamless and professional. * Monitor feedback and collaborate cross-functionally to enhance the customer experience.  Compliance and Reporting   * Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multifamily communities to ensure compliance with local regulations, company policies, and industry standards. * Maintain accurate records for resident interactions, leasing, maintenance, and other operational activities. * Prepare and present regular reports on property performance, resident satisfaction, and operational efficiency to senior management.   EDUCATION, EXPERIENCE, AND SKILLS  * Demonstrated passion for customer service.  * Strong interpersonal skills with a customer-focused mindset. * Strong verbal and written communication skills. * A minimum of three (3) years of management experience leading a team.  * A minimum of two (2) years of customer service experience working within the multi-family or hospitality industry, preferred.   * Experienced in property financial analysis and must be able to read and understand financial reports.  * Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools.  * Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement the next steps. * Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community. * Must be able to effectively manage in a crisis. * A desire for professional development and continued learning * Ability to manage one’s time effectively and productively.  * Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands. * A High school diploma or equivalent (e.g., GED) required. WHAT WE OFFER  * Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you’ll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off. * Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice. * Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave. * Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions. * Save on living expenses with exclusive employee discounts at Birge & Held properties. * Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals. * Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease. * Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions. * Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges. * Stay connected and equipped for success with a monthly phone stipend of up to $50 to help cover your mobile service costs. * Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential. * Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.   Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.  #INDOS

Provide exceptional customer service to residents and prospects, manage leasing data, resolve resident concerns, and collaborate with sales and leasing teams to support community operations. | At least 1 year customer service or sales experience, proficiency with property management software and CRM, strong interpersonal and communication skills, and ability to work onsite in a fast-paced environment. | B I R G E & H E L D Investing in Communities to Transform Lives. Supporting 3 Multifamily Communities Columbus, OH - 644 Units WHO WE ARE It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision. At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.” POSITION OVERVIEW The Multi-Site Customer Experience Associate plays a pivotal role in delivering exceptional customer service to prospective and current residents. This individual is responsible for fostering strong relationships, understanding the unique needs of prospects and residents, addressing day-to-day challenges, and collaborating with cross functional teams to ensure seamless operations. They act as the first point of on-site contact for residents and prospects, representing the company’s commitment to quality and satisfaction. The success of this role will be measured by attainment of a predetermined key performance indicators (KPIs) and quarterly goals at the individual and community level. KEY RESPONSIBILITIES Relationship Building with Prospects • Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments. • Engage proactively with prospects to build strong relationships and create a positive first impression of the company. • Assist potential residents by providing detailed information about available units, community amenities, and leasing options. • Follow up with leads from the off-site sales and leasing team to support lease closings and maintain a seamless prospect journey. • Implement and support resident events or activities to enhance the community experience Understanding Prospect and Resident Needs • Conduct needs assessments to match prospects with the most suitable units based on their preferences and requirements. • Develop a thorough understanding of apartment layouts, features, and community amenities to address inquiries with confidence and accuracy. Resident Resolution • Serve as the primary point of contact for residents reporting concerns, ensuring timely responses and resolutions. • Troubleshoot and resolve minor resident concerns, including maintenance requests, billing questions, and general inquiries. Collaboration with Sales and Leasing Teams • Collaborate with the Sales & Leasing team to optimize leasing performance and align with property goals through standard communication channels and routine touchpoints. • Track and manage all leasing data, including prospects, applications, and resident information, within the company’s software systems. • Coordinate with the Sales & Leasing team to manage scheduled apartment showings and move-in/move-out processes. Data Management • Maintain accurate and up-to-date records within the company’s property management software ( Onesite) • Prepare and present regular reports on resident satisfaction, leasing performance, and operational key performance indicators (KPIs) to leadership. Day-to-Day Tasks • Assist in handling various administrative tasks, including preparing leasing documents, updating resident records, and managing correspondence. • Support community events or initiatives aimed at enhancing resident experience. • Understand and adhere to standard operating procedures EDUCATION, EXPERIENCE, AND SKILLS • Demonstrated passion for customer service. • Strong interpersonal skills with a customer- focused mindset. • Strong verbal and written communication skills. • One (1) year or more years in a customer service, sales, or customer facing role. • Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement next steps. • Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools. • Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community. • A desire for professional development and continued learning • Ability to manage one’s time. • Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands. WHAT WE OFFER • Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you’ll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off. • Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice. • Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave. • Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions. • Save on living expenses with exclusive employee discounts at Birge & Held properties. • Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals. • Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease. • Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions. • Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges. • Stay connected and equipped for success with a monthly phone stipend of up to $50 to help cover your mobile service costs. • Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential. • Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated. Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. #INDOS

Lead customer experience efforts across multiple communities by managing resident interactions, collaborating with leasing teams, and ensuring operational excellence. | Requires 3+ years customer service leadership or related experience, proficiency in property management software and CRM, strong interpersonal and communication skills, and a high school diploma or equivalent. | B I R G E & H E L D Investing in Communities to Transform Lives. Supporting 3 Multifamily Communities Columbus, OH - 644 Units WHO WE ARE It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision. At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.” POSITION OVERVIEW The Multi-Site Customer Experience Manager leads efforts to create exceptional experiences for prospects and residents by overseeing resident interactions, resolving concerns efficiently, and ensuring operational excellence. This individual is responsible for managing the day-to-day customer experience, collaborating with teams to optimize leasing performance, and serving as an advisor and solutions advocate for resident concerns. The success of this role will be measured by attainment of predetermined key performance indicators (KPIs) and quarterly goals at the individual and community level. This role will report to the Operations Manager. KEY RESPONSIBILITIES Leadership in Customer Experience • Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments. • Develop and implement community and engagement strategies to ensure an outstanding experience for residents and prospects throughout their resident journey. • Serve as a role model and lead for the team, fostering a resident-first mindset in all interactions while ensuring high-quality customer service from on-site Customer Experience Associates. • Monitor and analyze resident feedback to identify trends, recommend improvements, and enhance satisfaction. Managing Resident Relationships • Build and maintain strong relationships with residents, acting as a trusted advisor and ensuring their needs are met. • Develop and implement resident events or activities to enhance the community experience. • Provide support and guidance for unresolved resident concerns, ensuring prompt and effective resolutions in alignment with company policies by collaborating with the Operations Manager and other departments as needed. • Oversee and assist residents with all available property technology. Collaboration with Leasing and Sales Teams • Collaborate with the Sales & Leasing team to optimize leasing performance and align with property goals through standard communication channels and routine touchpoints. • Oversee the leasing process, including coordinating showings, drafting and executing lease agreements, and handling additional tasks as needed. • Analyze leasing and occupancy data for all rental units to identify trends and opportunities, providing recommendations to maximize occupancy rates and drive revenue growth. Operational Excellence • Supervise the management of resident data within property management software, ensuring accuracy and compliance with company policies. • Oversee day-to-day operations, including resident communications, managing move-ins & move-outs, collecting move-in checklists and maintenance coordination. • Collaborate with maintenance and operations teams to promptly address and resolve property concerns. • Submit Property Owners Protection Insurance Company (POPIC) claims in accordance with standard operating procedures (SOPs). • Manage delinquency and renewal processes as needed. Process Improvement and Reporting • Assess and improve processes and market research reporting to enhance resident satisfaction and operational efficiency. • Prepare and present regular reports on resident satisfaction, leasing performance, and operational key performance indicators (KPIs) to leadership. • Understand and adhere to standard operating procedures, implementing them as needed to improve team efficiency and service quality. EDUCATION, EXPERIENCE, AND SKILLS • Demonstrated passion for customer service. • Strong interpersonal skills with a customer focused mindset. • Strong verbal and written communication skills. • Minimum of three (3) years of experience in customer service leadership, property management, assistant management, or a hospitality-related role with direct reports. • Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement next steps. • Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools. • Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community. • A desire for professional development and continued learning. • Ability to manage one’s time effectively and productively. • Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands. • A High school diploma or equivalent (e.g., GED) required. WHAT WE OFFER • Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you’ll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off. • Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice. • Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave. • Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions. • Save on living expenses with exclusive employee discounts at Birge & Held properties. • Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals. • Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease. • Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions. • Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges. • Stay connected and equipped for success with a monthly phone stipend of up to $50 to help cover your mobile service costs. • Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential. • Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated. Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. #INDOS