Bill.com

Bill.com

9 open positions available

1 location
1 employment type
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Full-time

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Bill.com

Senior Software Engineer - Cash AccountNew

Bill.comAnywhereFull-time
View Job
Compensation$149K - 179K a year

Design and deliver backend services for financial operations, ensuring reliability, security, and scalability. | 5+ years of experience in large-scale web applications, distributed systems, RESTful APIs, relational/NoSQL databases, and cloud environments. | Innovate with purpose At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters. Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or working remotely, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks. BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences. We’d love to hear from you—you might be just what we’re looking for, whether in this role or another. ✨ Let’s give businesses more time for what matters. Make your impact within a rapidly growing Fintech Company Engineering at BILL builds the platforms that power how businesses move and manage money at scale. BILL’s Cash Account team powers the day-to-day money movement experience for our customers, giving businesses a secure, intuitive way to hold and use their funds. As a Senior Software Engineer on this team, you will design and deliver backend services that power payments, cash flow, and financial operations, owning projects from early design through production rollout and ongoing optimization. You will help shape a rapidly evolving product area while partnering closely with product, design, and other engineering teams. This team operates with a startup mentality, having built a 0-to-1 product. This is your opportunity to work in a collaborative, high-growth environment where your technical expertise will directly influence BILL’s vision to empower businesses through financial automation. Responsibilities: • Design, implement, and operate backend services that power BILL Cash Account across payments, cash flow, and financial operations. • Own features and projects end-to-end, from technical design and implementation through testing, deployment, and ongoing maintenance in production. • Collaborate with product, design, and cross-functional engineering teams to translate business and customer needs into scalable technical solutions. • Improve the reliability, performance, and scalability of our services by driving initiatives in observability, resiliency, and operational excellence. • Uphold a high bar for code quality through thoughtful design, code reviews, automated testing, and clear documentation. • Integrate with internal and external financial systems and APIs, ensuring correctness, security, and compliance across money-movement flows. • Contribute to the evolution of the team’s architecture, standards, and best practices, and provide technical guidance to more junior engineers. We’d love to chat if you have: • Bachelor’s degree in Computer Science or a related field (Master’s a plus); typically 5+ years of professional software engineering experience • Strong understanding of large-scale web applications and distributed systems—including deployment, capacity planning, monitoring, and incident management • Proven ability to evaluate trade-offs and collaborate across teams on complex technical and business initiatives • Proficiency in designing and implementing RESTful APIs and working with relational and/or NoSQL databases in a cloud-based environment. • Demonstrated ability to break down complex problems, collaborate effectively with cross-functional partners, and communicate clearly with both technical and non-technical audiences. • A product mindset and passion for building secure, reliable financial experiences that solve real customer problems and deliver measurable impact. • Contribute to code reviews, share technical knowledge, and mentor junior team members to elevate team performance. • Proactively identify areas for process and system improvements, recommending and implementing enhancements to drive product quality and efficiency. • Experience leveraging Gen AI technologies to accelerate software engineering by designing prompts, rigorously evaluating outputs, and integrating LLMs. Visa Sponsorship: Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future. The estimated salary range for this role is noted below for our San Jose based role. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits. San Jose pay range $148,800 - $178,500 USD What’s in it for you? Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn’t only experienced by our customers, but by our employees as well. Here is a preview of some of the amazing benefits here at BILL: • 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP) • HSA & FSA accounts • Life Insurance, Long & Short-term disability coverage • Employee Assistance Program (EAP) • 11+ Observed holidays and wellness days and flexible time off • Employee Stock Purchase Program with employee discounts • Wellness & Fitness initiatives • Employee recognition and referral programs • And much more Don’t believe us? Check out our culture, benefits, and teams on our career site, LinkedIn Life, or YouTube pages. BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture. We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact interviewaccommodations@hq.bill.com. To ensure a fair evaluation, our Candidate Integrity Policy prohibits the use of unapproved external assistance, including generative AI, during live interviews or assessments. Doing so will result in a review and potential disqualification. Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants.

TypeScript
React
Node.js
Verified Source
Posted 6 days ago
Bill.com

Lead Product Manager - Core Data Platform

Bill.comAnywhereFull-time
View Job
Compensation$120K - 200K a year

Lead the development and strategic direction of a healthcare data platform, focusing on data ingestion, processing, and analytics. | Extensive experience in healthcare data architecture, cloud platforms, data pipelines, and analytics, with leadership in technology strategy. | Innovate with purpose At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters. Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or working remotely, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks. BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences. We’d love to hear from you—you might be just what we’re looking for, whether in this role or another. ✨ Let’s give businesses more time for what matters. Make your impact within a rapidly growing Fintech Company We are seeking a strategic and experienced Lead Product Manager to drive the development of our Core Data Platform. This critical role involves defining and executing the strategic vision for the platform, with a focus on enabling advanced data ingestion & storage, data processing, data serving, and applied AI capabilities. The ideal candidate will possess a deep understanding of data engineering, machine learning & AI workflows, and data science & analytics workflows, coupled with a passion for delivering scalable and high-performance data solutions Responsibilities: Develop and communicate a comprehensive platform strategy, aligning with business goals, data governance standards, and the needs of diverse data users, including data engineers, ML/AI engineers, data scientists, analysts, and business stakeholders • Collaborate with engineering, data scientists, and analytics teams to build consensus for a customer-centric data vision and strategy. Drive this vision in a fast-paced environment by creating bold product roadmaps and participating in all levels of execution to deliver key results • Define and prioritize data platform capabilities, including data ingestion, real-time data pipelines for agentic systems, knowledge graph solutions for enhanced AI reasoning, enterprise feature stores for model development, and OLAP for analytical insights. Ensure alignment with evolving business requirements and emerging AI trends • Develop strong value-based metrics and goals that guide the iterative learning and delivery model to validate solutions to the most important data platform challenges as they evolve over time • Champion a self-service approach to platform development, conducting user research, and utilizing feedback to continuously improve and innovate data platform features and functionalities for risk, GTM, analytics and reporting use cases • Lead the development and enhancement of data infrastructure optimized for AI workloads, ensuring scalability, reliability, and performance of both batch and real-time systems • Oversee the integration and optimization of data pipelines and workflows, ensuring efficient data ingestion, transformation, and delivery for AI model training, inference, and agentic decision-making • Drive the evolution of our feature store and knowledge graph to enable advanced analytics, machine learning, and the development of sophisticated agentic systems • Drive the evolution of our client & server side instrumentation, and experimentation platform • Collaborate with data science and AI engineering teams to support model deployment, operationalization, and continuous improvement • * Ensure the data platform adheres to data governance, observability, and compliance standards, implementing robust data security and access controls We’d love to chat if you have: 5+ years of product management experience serving data platforms and products used by technical audiences, including data engineers, data scientists, and ML/AI engineers • Proven experience in product management, with a strong focus on data platforms, data infrastructure, or related areas, with a demonstrated understanding of the unique data requirements of AI • Deep understanding of data engineering concepts, including ETL, data warehousing, data lakes, streaming data, and real-time data serving, instrumentation and experimentation, with a focus on how these concepts apply to risk, GTM and AI • Experience with modern data technologies and architectures, including cloud-based data platforms (e.g., AWS, GCP, Azure), data pipelines, feature stores, and knowledge graphs, with specific experience in building for AI/ML • Familiarity with AI data use cases and the data infrastructure requirements for supporting them, including experience with large language models (LLMs) and other generative models • Strong analytical and problem-solving skills, with a data-driven approach to decision-making, and the ability to apply these skills to complex AI challenges • Excellent communication and interpersonal skills, with the ability to collaborate across diverse teams both synchronously and asynchronously • * A good balance of technical depth and customer empathy to deliver best-in-class data platform solutions for AI-powered applications Visa Sponsorship: Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future. #LI The estimated salary range for this role is noted below for our San Jose based role. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits. San Jose pay range $169,500 - $203,400 USD What’s in it for you? Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn’t only experienced by our customers, but by our employees as well. Here is a preview of some of the amazing benefits here at BILL: • 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP) • HSA & FSA accounts • Life Insurance, Long & Short-term disability coverage • Employee Assistance Program (EAP) • 11+ Observed holidays and wellness days and flexible time off • Employee Stock Purchase Program with employee discounts • Wellness & Fitness initiatives • Employee recognition and referral programs • And much more Don’t believe us? Check out our culture, benefits, and teams on our career site, LinkedIn Life, or YouTube pages. BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture. We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact interviewaccommodations@hq.bill.com. To ensure a fair evaluation, our Candidate Integrity Policy prohibits the use of unapproved external assistance, including generative AI, during live interviews or assessments. Doing so will result in a review and potential disqualification. Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants.

Healthcare Data Warehousing
ETL Pipelines
Azure, AWS, GCP
Verified Source
Posted 9 days ago
Bill.com

Senior Lead Product Manager, AI-Driven Approvals and Payments Experience

Bill.comAnywhereFull-time
View Job
Compensation$185K - 231K a year

Own and drive the strategy, development, and modernization of core financial workflows, including AI integration and user experience redesign. | 7-10+ years of product management experience in SaaS or financial services, with proven success in zero-to-one product delivery, technical fluency, and cross-functional leadership. | Innovate with purpose At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters. Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or working remotely, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks. BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences. We’d love to hear from you—you might be just what we’re looking for, whether in this role or another. ✨ Let’s give businesses more time for what matters. Make your impact within a rapidly growing Fintech Company We are seeking an experienced Product Management leader to drive the strategy, development, and delivery of two of our strategic initiatives—building AI Agents for the AP product and modernization of the AP product, specifically for the Approvals and Payments Experience workflows. As the Senior Lead Product Manager, you will be at the center of BILL's transformation, a company that moves ~1% of US GDP. You will own the end-to-end "reimagination" of the Approvals and Payments Experience parts of the core Billpay workflow. Your mission is to rebuild these experiences from the ground up, transforming them into modern, "agent-native" workflows that automate manual tasks and are fast, user-friendly, and consistent. Approvals sit at the heart of how companies control cash flow and safeguard their operations. This process ensures the right individuals are involved in financial decisions and verifying money movement, enabling businesses to maintain visibility and control over spend. You’ll also shape the customer experience for selecting and executing payment methods, ensuring customers can move money confidently, securely and efficiently through BILL. This is a high-impact, high-visibility role. Your work is foundational to BILL's future, as we need to both build AI capabilities and build them on a modern, consistent platform. You will be the connective tissue between engineering, design, data science, and go-to-market teams. You will not only build new "zero-to-one" agentic features but also own and maintain these critical workflows for our customers. Key Responsibilities • Product Strategy & Vision • Own the end-to-end Approval and Bill Payment Experience, from defining approval policies, approving payments, payment method selection, and money movement. • Define and drive the multi-year product vision for AI Agents for the AP Approvals and Payments Experience workflows, aligning with BILL’s big bet on agentic AI. • Develop the strategy for modernizing these core product areas, balancing "Reimagination" of entire workflows with “Refresh” in various areas. Establish frameworks to prioritize opportunities, balancing customer experience, technical modernization, and the drive toward automated, agentic workflows. Secure alignment with senior leadership and cross-functional stakeholders. • * Execution & Delivery • Partner closely with ML, design, data science and engineering to design and build scalable, "agentic-native" features that automate manual work for our customers. • Understand customer pain points deeply and translate them into agentic AI concepts and clear product requirements to drive execution from concept to launch in a highly ambiguous problem space. • Deliver zero-to-one agentic AI features that set new industry standards while simultaneously managing the backlog and iterative improvements for your mature, in-market products. • Lead the modernization workstream to completely redesign and modernize the AP Approvals and Bill Payment experiences. • Partner with finance, billing, marketing, and sales to define maturity thresholds for monetization of agentic AI features. Create communication and change management strategies for new features that resonate with both existing customers and prospects. • * Leadership & Influence • Act as a thought leader for agentic experiences and modernization within the company and across the industry. Mentor other product managers across related areas (Bill Creation, Vendor Management, Fraud Protection), sharing best practices in product frameworks, cross-functional alignment, and customer-centric innovation. • Qualifications • 7-10+ years of product management experience in B2B SaaS or financial services. • Proven success delivering zero-to-one products and scaling them, ideally with experience in AI, machine learning, or agentic, customer-facing features. • Strong track record of creating and using structured frameworks to prioritize product opportunities and drive alignment with executive stakeholders. • Strong understanding of accounts payable, spend management, and liquidity workflows, including compliance and audit processes. • Demonstrated ability to balance customer empathy with business goals. • Technical fluency to collaborate with engineering, ML, and data science teams on workflow orchestration and intelligent automation. • Strong cross-functional leadership and communication skills, with experience partnering across engineering, data science, operations, finance, and go-to-market teams. • Analytical mindset with experience leveraging data to inform strategy, measure success, and iterate on product design. • Comfortable operating in high-ambiguity environments, with a track record of creating clarity and building durable strategies in new problem spaces. Visa Sponsorship: Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future. #LI The estimated salary range for this role is noted below for our San Jose based role. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits. San Jose pay range $184,700 - $230,900 USD The estimated base salary range for this role is noted below for our office location in Draper, UT. Additionally, this role is eligible to participate in BILL’s bonus and equity plan. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits. Draper UT pay range $157,000 - $196,300 USD What’s in it for you? Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn’t only experienced by our customers, but by our employees as well. Here is a preview of some of the amazing benefits here at BILL: • 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP) • HSA & FSA accounts • Life Insurance, Long & Short-term disability coverage • Employee Assistance Program (EAP) • 11+ Observed holidays and wellness days and flexible time off • Employee Stock Purchase Program with employee discounts • Wellness & Fitness initiatives • Employee recognition and referral programs • And much more Don’t believe us? Check out our culture, benefits, and teams on our career site, LinkedIn Life, or YouTube pages. BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture. We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact interviewaccommodations@hq.bill.com. Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants.

Product Management
Sales Engineering
Technical Leadership
Verified Source
Posted 27 days ago
Bill.com

Manager Research OperationsNew

Bill.comAnywhereFull-time
View Job
Compensation$177K - 212K a year

Lead and develop research operations strategies, build and mentor a team, and partner with cross-functional teams to improve research workflows and governance. | 3+ years in research functions within a high-growth tech environment, with experience leading teams and managing vendor relationships, and strong communication skills. | Innovate with purpose At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters. Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or working remotely, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks. BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences. We’d love to hear from you—you might be just what we’re looking for, whether in this role or another. ✨ Let’s give businesses more time for what matters. Make your impact within a rapidly growing Fintech Company Join BILL as a Manager, Research Operations and build the engine that powers world-class insights at scale. You’ll lead the reinvention of Research Operations for a growing organization—enabling our integrated Research team as well as Product Managers and Designers to bring the voice of customers into every decision. If you’re energized by designing systems that make research faster, safer, and more impactful, this role is for you. You’ll shape the strategy, team, and tooling that connect researchers with the right customers, processes, and platforms. Partnering closely with legal, finance, security, product, and design, you’ll define how research gets done—from participant access and governance to data stewardship and metrics—so BILL teams can move with clarity and confidence. This is a high-visibility leadership role with the mandate to scale operations and raise the bar for customer-centric decision making. Responsibilities: • Build, lead, and mentor a high-performing ResOps team. • Develop and own a Research Operations roadmap; prioritize and resource strategic initiatives to deliver measurable outcomes. • Reimagine core ResOps initiatives, including: participant access & incentives; vendor/tooling strategy; research infrastructure; workflow automation; governance; and compliance. Oversee automation & AI transformation efforts within Research and identify opportunities across the broader R&D / VOC group. • Establish Research Programs to empower and equip Product Managers, Designers and Product Marketing Managers to improve customer understanding and directly conduct focused sets of research via self service mechanisms. • Establish efficient workflows that integrate research into the marketing and product development lifecycle; reduce friction for researchers and participants. • Serve as a strategic partner to Research leadership; translate needs into scalable programs, policies, and service levels. • Build strong cross-functional partnerships (legal, finance, security, design, product, product marketing, GTM, product ops) to align on standards, budgets, and risk management. • Define and report operational metrics; continuously improve efficiency, quality, and researcher/stakeholder satisfaction. We’d love to chat if you have: • 3+ years supporting research functions in a high-growth, global tech company. • 1+ years building and leading Research Operations teams, including hiring and performance management. • Proven experience partnering with legal, finance, and security on tooling, vendor management, governance, and budgets. • Demonstrated success owning an operations roadmap and balancing near-term delivery with long-term scale. • Exceptional communication and influence skills - up/down/across organization; ability to simplify complexity and drive alignment across teams. Visa Sponsorship: Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future. The estimated salary range for this role is noted below for our San Jose based role. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits. San Jose pay range $177,000 - $212,200 USD Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed below. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits. The estimated salary ranges noted below roles in the specific geographic zones Zone 1- San Francisco Bay Area CA (includes HQ), New York City, Seattle, Los Angeles County $177,000 - $212,200 USD Zone 2- CA (Non San Francisco Bay Area and Los Angeles County), Austin TX, Massachusetts $159,300 - $191,000 USD Zone 3 -Utah (includes Utah office), Houston TX, Florida, North Carolina $150,500 - $180,400 USD What’s in it for you? Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn’t only experienced by our customers, but by our employees as well. Here is a preview of some of the amazing benefits here at BILL: • 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP) • HSA & FSA accounts • Life Insurance, Long & Short-term disability coverage • Employee Assistance Program (EAP) • 11+ Observed holidays and wellness days and flexible time off • Employee Stock Purchase Program with employee discounts • Wellness & Fitness initiatives • Employee recognition and referral programs • And much more Don’t believe us? Check out our culture, benefits, and teams on our career site, LinkedIn Life, or YouTube pages. BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture. We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact interviewaccommodations@hq.bill.com. Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants.

Research Operations
Team Leadership
Process Automation
Verified Source
Posted about 1 month ago
Bill.com

Senior Outsourced Service Operations Manager

Bill.comAnywhereFull-time
View Job
Compensation$85K - 106K a year

Manage operational performance across multiple product lines and BPO sites, ensuring KPI and SLA adherence, and lead performance improvement initiatives. | Requires 5+ years in customer service operations, 3+ years in BPO industry, and strong technical aptitude with tools like Salesforce and Google Suite. | Innovate with purpose At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters. Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or working remotely, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks. BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences. We’d love to hear from you—you might be just what we’re looking for, whether in this role or another. ✨ Let’s give businesses more time for what matters. Make your impact within a rapidly growing Fintech Company In this role you will: • Manage the operational performance of multiple product lines at multiple BPO site through building and maintaining effective relationships with operational site leadership • Demonstrate expertise in BPO Operations and Vendor Management by maintaining a deep understanding of contract adherence, staffing models, and agent technology suites, while gaining a functional understanding of product lines to contextualize customer issues. • Be a Champion of BILL culture cross-functionally through actively embodying BILL values, enhancing engagement, and facilitating culture-building activities • Develop expertise in the agent technology suite including Five9, Salesforce, Google Suite, etc. • Set clear objectives and timelines to hold BPO Leadership accountable for meeting and exceeding KPI goals and metrics including SLA standards • Regularly review performance metrics to identify areas where performance does not meet expectations • Implement site performance improvement plans when necessary including clear expectations and timelines for improvement • Lead regular meetings such as Weekly Business Reviews (WBR) and Monthly Business Reviews (MBR), and actively participate in Quarterly Business Reviews (QBR) • Analyze customer feedback scores, efficiency data, open case reports and other relevant metrics to pinpoint specific areas needing improvement • Ensure that all product updates are communicated effectively to BPO leadership and employees, and validate all required trainings are completed within established SLAs • Proactively identify leading indicators for an improved customers experience and lead projects to implement these changes at scale • Engage in cross-functional strategic discussions and planning sessions that align with the broader operational goals • Identify operational gaps in the representative life-cycle or site management and lead the creation and implementation of standardized SOPs to ensure consistency across sites. • In partnership with Workforce Management, set clear expectations around headcount needs for BPO partners • Proactively seek feedback and training opportunities consistently and effectively provide feedback to your peers • Actively participate in UAT and Beta projects to drive improvements for BPO teams • Participate in team meetings and contribute positively to team culture • Provide feedback on content gaps and additional training resource needs for frontline representatives and participate in the creation of these resources • Partner with cross-functional teams on multi-department projects, driving increased impact • Participate in and lead team culture building activities and programs • Participate in the assessment and review of department and team SOPs that impact BPO partners in partnership with the content team • Partner with cross-functional teams on multi-department projects and lead specific efforts within these projects • Drive BILL culture across the CARE team including leading and participating in culture building programs and activities • Always aim to be solution-oriented, take ownership and demonstrate accountability • Plan and participate in site visits with Outsourced Service Operations leadership • Be aware of and lead creating recommendations to improve the agent life-cycle at the BPO site We’d love to chat if you have: • A high school diploma or GED • 5 years of experience in customer service operations • 3 years of experience in BPO industry • Demonstrated ability to drive improvement in the customer experience using people, processes or technology to deliver outcomes • Experience using data to drive insights and recommend changes for improvement • Strong technical aptitude including Google Suite, Salesforce and call center telephony systems • Strong math and logic skills including basic algebra • Excellent verbal and written communication skills • Excellent organizational skills including time management, goal setting and attention to detail • Flexible and adaptable, with an ability to thrive in ambiguous situations • Strong attention to detail, organization and the ability to multi-task • Strong verbal and written communication skills including college level English proficiency • Ability to excercise sound judgement in all situations • Ability to travel globally up to 20% of the year Nice to have: • Experience in the Financial Services industry • Project Management Certification • COPC Certification Visa Sponsorship: Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future. The estimated base salary range for this role is noted below for our office location in Draper, UT. Additionally, this role is eligible to participate in BILL’s bonus and equity plan. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits. Draper UT pay range $84,900 - $106,100 USD What’s in it for you? Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn’t only experienced by our customers, but by our employees as well. Here is a preview of some of the amazing benefits here at BILL: • 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP) • HSA & FSA accounts • Life Insurance, Long & Short-term disability coverage • Employee Assistance Program (EAP) • 11+ Observed holidays and wellness days and flexible time off • Employee Stock Purchase Program with employee discounts • Wellness & Fitness initiatives • Employee recognition and referral programs • And much more Don’t believe us? Check out our culture, benefits, and teams on our career site, LinkedIn Life, or YouTube pages. BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture. We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact interviewaccommodations@hq.bill.com. Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants.

Customer Service Operations
Team Management
Process Improvement
Verified Source
Posted about 1 month ago
Bill.com

Help Desk ManagerNew

Bill.comAnywhereFull-time
View Job
Compensation$112K - 135K a year

Lead and mentor the Help Desk team, oversee daily support operations, analyze support data to drive improvements, collaborate cross-functionally, and manage onboarding and change management. | 5-8 years Help Desk experience with 1-3 years leadership, experience in fast-paced SaaS or high-growth environments, data-driven problem solving, and familiarity with SaaS/cloud platforms. | Innovate with purpose At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters. Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or working remotely, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks. BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences. We’d love to hear from you—you might be just what we’re looking for, whether in this role or another. ✨ Let’s give businesses more time for what matters. Make your impact within a rapidly growing Fintech Company Join BILL as a Help Desk Manager and empower employees at all levels by leading IT support that enhances and streamlines our ways of working and collaboration. You'll design and implement customer-centric support systems, drive data-driven process innovation, and develop a team of specialists who provide reliable, empathetic, and high-quality technology assistance across the business. You’ll champion operational excellence by monitoring and evolving support systems, using analytics to proactively address recurring challenges, and owning onboarding and ongoing capability-building for the team. In this cross-functional role, you’ll work closely with IT, business, and company leaders, aligning support initiatives with organizational goals, anticipating technology needs, and ensuring our service delivery meets—and sets—industry standards for a fintech of BILL’s caliber. You’ll help shape a culture that values curiosity, diversity, and accountability, ensuring our Help Desk evolves alongside BILL’s rapid growth and dynamic challenges. Responsibilities: • Lead and mentor the Help Desk team, creating a culture of accountability, growth, and customer focus • Oversee daily operational support, ensuring prompt, high-quality ticket resolution, workload balance, and SLAs are consistently met or exceeded • Analyze and act on support data and customer feedback to drive process enhancements and proactively address systemic issues • Develop, track, and report on key performance metrics to optimize team effectiveness and service delivery • Collaborate cross-functionally with IT, Infosec, Engineering, and business units to align Help Desk operations with company priorities and advance IT best practices • Champion inclusive leadership and equitable practices, building trust and fostering an environment where all team members contribute and thrive • Partner on new tools, SaaS applications, rollouts and change management, ensuring the team adapts to evolving fintech workflow We’d love to chat if you have: • Minimum 5-8 years of Help Desk experience with 1-3 years in a leadership or management position • Demonstrated experience managing technical support/help desk teams in a fast-paced, high-growth or SaaS environment • Proven ability to develop team objectives, execute on key metrics, and drive continuous service improvement • Data-driven problem-solving skills and a track record of using analytics for operational decision-making • Experience supporting a range of desktop, network, and SaaS/cloud applications, with exposure to platforms such as Okta, Google Workspace, Slack, JIRA, Confluence, Salesforce, or Zoom • Experience balancing priorities and managing support operations at scale, including cross-functional collaboration and change management • Strong communication and coaching skills, with the ability to create inclusive, motivating team dynamics Desired Qualifications: • Experience delivering and scaling onboarding/capability-building or training programs • Familiarity with ITIL or similar service management frameworks, and awareness of fintech or regulated industry requirements The estimated base salary range for this role is noted below for our office location in Draper, UT. Additionally, this role is eligible to participate in BILL’s bonus and equity plan. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits. Draper UT pay range $112,100 - $134,600 USD What’s in it for you? Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn’t only experienced by our customers, but by our employees as well. Here is a preview of some of the amazing benefits here at BILL: • 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP) • HSA & FSA accounts • Life Insurance, Long & Short-term disability coverage • Employee Assistance Program (EAP) • 11+ Observed holidays and wellness days and flexible time off • Employee Stock Purchase Program with employee discounts • Wellness & Fitness initiatives • Employee recognition and referral programs • And much more Don’t believe us? Check out our culture, benefits, and teams on our career site, LinkedIn Life, or YouTube pages. BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture. We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact interviewaccommodations@hq.bill.com. Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants.

Help Desk Management
Technical Support
Team Leadership
Data-driven Process Improvement
SaaS Applications (Okta, Google Workspace, Slack, JIRA, Confluence, Salesforce, Zoom)
Cross-functional Collaboration
Change Management
Customer-centric Support
ITIL Framework Awareness
Verified Source
Posted 5 months ago
Bill.com

Staff Business Systems Analyst New

Bill.comAnywhereFull-time
View Job
Compensation$126K - 179K a year

Lead business systems analysis and process optimization for go-to-market tools, architect solutions, manage complex projects, and influence senior stakeholders. | Bachelor's degree plus 8 years experience or equivalent, Salesforce admin certification preferred, deep technical understanding of system integration, and strong customer focus. | Innovate with purpose At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters. Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or working remotely, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks. BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences. We’d love to hear from you—you might be just what we’re looking for, whether in this role or another. ✨ Let’s give businesses more time for what matters. Make your impact within a rapidly growing Fintech Company Join BILL as a Staff GTM Systems Business Systems Analyst and be a driver of innovation within our Information Technology organization. You’ll become an integral part of the Business Technology team focused on transforming and optimizing the internal go-to-market tools that power BILL’s fast-paced growth. Your work will directly support a high-performing, forward-thinking team where collaboration, creativity, and continuous learning fuel meaningful progress on major financial automation projects. In this strategic role, you will architect robust solutions, shape business analysis methodologies, and solve cross-functional process challenges. You will guide the future of BILL’s systems by implementing frameworks, driving process optimization, and partnering closely with stakeholders to deliver results on critical projects. Here, your expertise will help empower teams, support essential integrations, contribute to complex initiatives, and system transformations, ensuring BILL stays ahead in the evolving fintech landscape. Key Responsibilities • Serve as a domain expert, providing strategic guidance on process optimization and business analysis methodologies • Develop and implement process frameworks, standards, and stakeholder engagement plans • Resolve cross-functional business process issues creatively, leveraging extensive experience and company objectives • Architect and lead end-to-end solution design, ensuring alignment with business, technical, and operational needs • Manage complex projects, including resource allocation, risk management, and technical requirements gathering • Influence and guide senior stakeholders to support and execute business initiatives We’d love to chat if you have: • Bachelor's degree + 8 years of related experience; or 6 years and a Masters degree; or a PHD with 3 years of experience; or equivalent experience • Extensive hands-on experience with Salesforce, including expertise in configurations, workflows, and customization; Certified Salesforce Administrator (201) is preferred • Deep technical understanding of system functions and integration between systems. Expertise in identifying root causes of complex technical problems and writing advanced technical requirements • Strong customer focus, understanding customer needs and using this insight to influence team and project goals Desired Qualifications: • Experience in the fintech industry • A proven track record of contributing valuable ideas in brainstorming and continuous improvement sessions • Skill in aligning project objectives with broader business goals and advocating for measurable technical outcomes The estimated salary range for this role is noted below for our San Jose based role. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits. San Jose pay range $148,700 - $178,500 USD The estimated base salary range for this role is noted below for our office location in Draper, UT. Additionally, this role is eligible to participate in BILL’s bonus and equity plan. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits. Draper UT pay range $126,400 - $151,700 USD What’s in it for you? Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn’t only experienced by our customers, but by our employees as well. Here is a preview of some of the amazing benefits here at BILL: • 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP) • HSA & FSA accounts • Life Insurance, Long & Short-term disability coverage • Employee Assistance Program (EAP) • 11+ Observed holidays and wellness days and flexible time off • Employee Stock Purchase Program with employee discounts • Wellness & Fitness initiatives • Employee recognition and referral programs • And much more Don’t believe us? Check out our culture, benefits, and teams on our career site, LinkedIn Life, or YouTube pages. BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture. We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact interviewaccommodations@hq.bill.com. Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants.

Salesforce configuration
Salesforce workflows
Salesforce customization
Business process optimization
Project management
Technical requirements gathering
Stakeholder engagement
Verified Source
Posted 5 months ago
Bill.com

Senior Risk Portfolio Data Analyst - WorkforceNew

Bill.comAnywhereFull-time
View Job
Compensation$127K - 152K a year

Lead complex risk portfolio and workforce data analysis projects, develop dashboards, improve operational processes, mitigate risks, and mentor junior team members. | Requires expertise in risk portfolio analysis, workforce management, fintech payments operations, advanced SQL, Python, Tableau/QuickSight skills, project management, and cross-functional collaboration. | Innovate with purpose At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters. Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or working remotely, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks. BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences. We’d love to hear from you—you might be just what we’re looking for, whether in this role or another. ✨ Let’s give businesses more time for what matters. Make your impact within a rapidly growing Fintech Company Join BILL’s Risk Portfolio & Workforce Management team as a Sr Risk Portfolio Data Analyst — where your operational and analytical expertise will be pivotal in driving business excellence for BILL’s advanced payments and risk operations. The department integrates data-driven workforce planning and risk analysis to safeguard BILL’s payment ecosystem, continuously improve internal processes, and deliver mission-critical business outcomes. As a Senior Analyst, you’ll lead complex projects and cross-functional initiatives that span risk management, portfolio analytics, and workforce execution. You’ll shape both the quantitative and qualitative strategies that power BILL’s products and operations, leveraging advanced technical skills (SQL, Python, Tableau/QuickSight) to bring clarity, drive change, and ensure service readiness. Operating with significant autonomy, you’ll mentor junior colleagues, influence department-wide processes, and collaborate across functions—helping optimize resource allocation, mitigate risks, and maintain compliance while supporting BILL’s rapid growth. Responsibilities: • Lead multifaceted analysis of workforce and risk portfolio data, integrating insights across payment platforms and operational processes for actionable business decisions. • Design, maintain, and communicate advanced dashboards and regular reports, utilizing data visualization tools to surface trends in workforce and payment risk. • Develop and implement process improvements for operational efficiency, resource allocation, and readiness for organizational change. • Proactively identify, analyze, and mitigate complex risks using risk management frameworks and quantitative methods; ensure regulatory compliance and fraud control across processes. • Drive key cross-functional projects, regularly partnering with Product, Engineering, Legal, Compliance, and Customer Experience teams to deliver strategic outcomes. • Serve as mentor and coach to team members, sharing expertise in risk analysis, workforce management, and best practices. • Ensure integrity and accuracy of workforce and risk data, maintaining reliable data sources for planning, reporting, and compliance. • Contribute to documentation, training, and adoption of new or improved procedures; support the adoption of efficient and repeatable workflows. We’d love to chat if you have: • Demonstrated expertise in risk portfolio analysis, workforce management, and payments operations—including hands-on experience with compliance (KYC/KYB), fraud detection, or risk mitigation in a fintech or payments environment. • Advanced technical proficiency with SQL, Python, and data visualization platforms (Tableau, QuickSight); able to independently conduct data analysis, automate reporting workflows, and design insightful dashboards. Experience with dbt a plus. • Strong analytical and creative problem-solving skills, leveraging data to surface business risks and actionable opportunities. • Proven experience managing complex projects or process improvements independently, including cross-team stakeholder engagement. • Effective and purposeful communication skills—both written and verbal—able to simplify complex ideas and tailor insights to diverse audiences. • Exceptional collaboration and influence across functions, driving alignment with Product, Engineering, Compliance, and other teams. • Commitment to continuous improvement, learning agility, and adaptability to change in a dynamic, fast-paced environment. • Deep business acumen, understanding how workforce strategies and risk management impact BILL’s products and broader payment ecosystem. Visa Sponsorship: Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future. The estimated salary range for this role is noted below for our San Jose based role. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits. San Jose pay range $126,900 - $151,800 USD What’s in it for you? Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn’t only experienced by our customers, but by our employees as well. Here is a preview of some of the amazing benefits here at BILL: • 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP) • HSA & FSA accounts • Life Insurance, Long & Short-term disability coverage • Employee Assistance Program (EAP) • 11+ Observed holidays and wellness days and flexible time off • Employee Stock Purchase Program with employee discounts • Wellness & Fitness initiatives • Employee recognition and referral programs • And much more Don’t believe us? Check out our culture, benefits, and teams on our career site, LinkedIn Life, or YouTube pages. BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture. We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact interviewaccommodations@hq.bill.com. Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants.

SQL
Python
Tableau
Data Visualization
Risk Analysis
Workforce Management
Project Management
Business Intelligence
Data Analysis
Process Improvement
Verified Source
Posted 6 months ago
Bill.com

Growth Account Manager- ActivationNew

Bill.comAnywhereFull-time
View Job
Compensation$128K - 153K a year

Manage mid-market customer implementations, drive product adoption, maintain and expand key accounts, onboard and train clients, and collaborate with finance executives to optimize use of the platform. | 3-7+ years in quota carrying sales or account management roles with SaaS experience, understanding of financial reports and accounting systems, excellent communication, and ability to travel up to 30% for on-site business reviews. | Innovate with purpose At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters. Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or working remotely, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks. BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences. We’d love to hear from you—you might be just what we’re looking for, whether in this role or another. ✨ Let’s give businesses more time for what matters. Make your impact within a rapidly growing Fintech Company The Growth Account Manager is responsible for implementing mid-market customers by driving rapid adoption of our product and ensuring they leverage the full breadth of its capabilities. This role manages a high volume of complex implementations while delivering an exceptional onboarding experience that sets customers up for long-term success. Acting as the bridge from sale to value, the Growth Account Manager combines a sales-oriented approach with a deep understanding of accounting practices and our product to accelerating customer time-to-value and driving meaningful revenue growth for the company. You will: • Retain and expand the revenue of Bill’s largest accounts • Maintain exceptional relationships with Bill’s key mid-market and strategic accounts • Manage, onboard, and train your book of businesses to get up and running quickly and efficiently.. Manage their continual onboarding and training processes • Responsible for expanding into other departments or subsidiaries within each organization. Spend up to 30% of the time-traveling for on-site business reviews • Work with finance/accounting executives to find applications of Bill’s platform for their business use case and accounting processes. Overcome current and potential roadblocks on product usability • Develop and maintain an in-depth knowledge of Bill’s products and services • Develop and maintain an in-depth knowledge of expense reporting and accounting practices • Use effective time management to maximize results • Document daily activity in Salesforce, manage a pipeline, and perform other tasks to drive sales revenue We’d love to chat if you have: • 3-7+ years in a quota carrying position • Ability to listen, earn trust and consult with clients • Ability to effectively manage time to maximize results • Excellent communication skills - written and verbal • Basic understanding of financial reports (Balance Sheet, Income Statement) • Basic understanding of accounting systems (QuickBooks, Netsuite, etc.) • A hate of expense reports! • Finance/Accounting Experience • SaaS experience The On Target Earnings (OTE) range for this role is noted below for our office location in Draper, UT. This role is eligible to participate in BILL’s sales incentive and equity plans. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits. Draper UT pay range $127,800 - $153,300 USD What’s in it for you? Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn’t only experienced by our customers, but by our employees as well. Here is a preview of some of the amazing benefits here at BILL: • 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP) • HSA & FSA accounts • Life Insurance, Long & Short-term disability coverage • Employee Assistance Program (EAP) • 11+ Observed holidays and wellness days and flexible time off • Employee Stock Purchase Program with employee discounts • Wellness & Fitness initiatives • Employee recognition and referral programs • And much more Don’t believe us? Check out our culture, benefits, and teams on our career site, LinkedIn Life, or YouTube pages. BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture. We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact interviewaccommodations@hq.bill.com. Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants.

Account Management
Customer Success
Salesforce
CRM Management
Financial Reporting
SaaS
Onboarding
Stakeholder Communication
Pipeline Management
Revenue Growth
Verified Source
Posted 6 months ago

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