Bill.com

Lead and mentor the Help Desk team, oversee daily support operations, analyze support data to drive improvements, collaborate cross-functionally, and manage onboarding and change management. | 5-8 years Help Desk experience with 1-3 years leadership, experience in fast-paced SaaS or high-growth environments, data-driven problem solving, and familiarity with SaaS/cloud platforms. | Innovate with purpose At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters. Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or working remotely, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks. BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences. We’d love to hear from you—you might be just what we’re looking for, whether in this role or another. ✨ Let’s give businesses more time for what matters. Make your impact within a rapidly growing Fintech Company Join BILL as a Help Desk Manager and empower employees at all levels by leading IT support that enhances and streamlines our ways of working and collaboration. You'll design and implement customer-centric support systems, drive data-driven process innovation, and develop a team of specialists who provide reliable, empathetic, and high-quality technology assistance across the business. You’ll champion operational excellence by monitoring and evolving support systems, using analytics to proactively address recurring challenges, and owning onboarding and ongoing capability-building for the team. In this cross-functional role, you’ll work closely with IT, business, and company leaders, aligning support initiatives with organizational goals, anticipating technology needs, and ensuring our service delivery meets—and sets—industry standards for a fintech of BILL’s caliber. You’ll help shape a culture that values curiosity, diversity, and accountability, ensuring our Help Desk evolves alongside BILL’s rapid growth and dynamic challenges. Responsibilities: • Lead and mentor the Help Desk team, creating a culture of accountability, growth, and customer focus • Oversee daily operational support, ensuring prompt, high-quality ticket resolution, workload balance, and SLAs are consistently met or exceeded • Analyze and act on support data and customer feedback to drive process enhancements and proactively address systemic issues • Develop, track, and report on key performance metrics to optimize team effectiveness and service delivery • Collaborate cross-functionally with IT, Infosec, Engineering, and business units to align Help Desk operations with company priorities and advance IT best practices • Champion inclusive leadership and equitable practices, building trust and fostering an environment where all team members contribute and thrive • Partner on new tools, SaaS applications, rollouts and change management, ensuring the team adapts to evolving fintech workflow We’d love to chat if you have: • Minimum 5-8 years of Help Desk experience with 1-3 years in a leadership or management position • Demonstrated experience managing technical support/help desk teams in a fast-paced, high-growth or SaaS environment • Proven ability to develop team objectives, execute on key metrics, and drive continuous service improvement • Data-driven problem-solving skills and a track record of using analytics for operational decision-making • Experience supporting a range of desktop, network, and SaaS/cloud applications, with exposure to platforms such as Okta, Google Workspace, Slack, JIRA, Confluence, Salesforce, or Zoom • Experience balancing priorities and managing support operations at scale, including cross-functional collaboration and change management • Strong communication and coaching skills, with the ability to create inclusive, motivating team dynamics Desired Qualifications: • Experience delivering and scaling onboarding/capability-building or training programs • Familiarity with ITIL or similar service management frameworks, and awareness of fintech or regulated industry requirements The estimated base salary range for this role is noted below for our office location in Draper, UT. Additionally, this role is eligible to participate in BILL’s bonus and equity plan. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits. Draper UT pay range $112,100 - $134,600 USD What’s in it for you? Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn’t only experienced by our customers, but by our employees as well. Here is a preview of some of the amazing benefits here at BILL: • 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP) • HSA & FSA accounts • Life Insurance, Long & Short-term disability coverage • Employee Assistance Program (EAP) • 11+ Observed holidays and wellness days and flexible time off • Employee Stock Purchase Program with employee discounts • Wellness & Fitness initiatives • Employee recognition and referral programs • And much more Don’t believe us? Check out our culture, benefits, and teams on our career site, LinkedIn Life, or YouTube pages. BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture. We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact interviewaccommodations@hq.bill.com. Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants.

Lead business systems analysis and process optimization for go-to-market tools, architect solutions, manage complex projects, and influence senior stakeholders. | Bachelor's degree plus 8 years experience or equivalent, Salesforce admin certification preferred, deep technical understanding of system integration, and strong customer focus. | Innovate with purpose At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters. Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or working remotely, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks. BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences. We’d love to hear from you—you might be just what we’re looking for, whether in this role or another. ✨ Let’s give businesses more time for what matters. Make your impact within a rapidly growing Fintech Company Join BILL as a Staff GTM Systems Business Systems Analyst and be a driver of innovation within our Information Technology organization. You’ll become an integral part of the Business Technology team focused on transforming and optimizing the internal go-to-market tools that power BILL’s fast-paced growth. Your work will directly support a high-performing, forward-thinking team where collaboration, creativity, and continuous learning fuel meaningful progress on major financial automation projects. In this strategic role, you will architect robust solutions, shape business analysis methodologies, and solve cross-functional process challenges. You will guide the future of BILL’s systems by implementing frameworks, driving process optimization, and partnering closely with stakeholders to deliver results on critical projects. Here, your expertise will help empower teams, support essential integrations, contribute to complex initiatives, and system transformations, ensuring BILL stays ahead in the evolving fintech landscape. Key Responsibilities • Serve as a domain expert, providing strategic guidance on process optimization and business analysis methodologies • Develop and implement process frameworks, standards, and stakeholder engagement plans • Resolve cross-functional business process issues creatively, leveraging extensive experience and company objectives • Architect and lead end-to-end solution design, ensuring alignment with business, technical, and operational needs • Manage complex projects, including resource allocation, risk management, and technical requirements gathering • Influence and guide senior stakeholders to support and execute business initiatives We’d love to chat if you have: • Bachelor's degree + 8 years of related experience; or 6 years and a Masters degree; or a PHD with 3 years of experience; or equivalent experience • Extensive hands-on experience with Salesforce, including expertise in configurations, workflows, and customization; Certified Salesforce Administrator (201) is preferred • Deep technical understanding of system functions and integration between systems. Expertise in identifying root causes of complex technical problems and writing advanced technical requirements • Strong customer focus, understanding customer needs and using this insight to influence team and project goals Desired Qualifications: • Experience in the fintech industry • A proven track record of contributing valuable ideas in brainstorming and continuous improvement sessions • Skill in aligning project objectives with broader business goals and advocating for measurable technical outcomes The estimated salary range for this role is noted below for our San Jose based role. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits. San Jose pay range $148,700 - $178,500 USD The estimated base salary range for this role is noted below for our office location in Draper, UT. Additionally, this role is eligible to participate in BILL’s bonus and equity plan. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits. Draper UT pay range $126,400 - $151,700 USD What’s in it for you? Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn’t only experienced by our customers, but by our employees as well. Here is a preview of some of the amazing benefits here at BILL: • 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP) • HSA & FSA accounts • Life Insurance, Long & Short-term disability coverage • Employee Assistance Program (EAP) • 11+ Observed holidays and wellness days and flexible time off • Employee Stock Purchase Program with employee discounts • Wellness & Fitness initiatives • Employee recognition and referral programs • And much more Don’t believe us? Check out our culture, benefits, and teams on our career site, LinkedIn Life, or YouTube pages. BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture. We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact interviewaccommodations@hq.bill.com. Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants.

Lead complex risk portfolio and workforce data analysis projects, develop dashboards, improve operational processes, mitigate risks, and mentor junior team members. | Requires expertise in risk portfolio analysis, workforce management, fintech payments operations, advanced SQL, Python, Tableau/QuickSight skills, project management, and cross-functional collaboration. | Innovate with purpose At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters. Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or working remotely, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks. BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences. We’d love to hear from you—you might be just what we’re looking for, whether in this role or another. ✨ Let’s give businesses more time for what matters. Make your impact within a rapidly growing Fintech Company Join BILL’s Risk Portfolio & Workforce Management team as a Sr Risk Portfolio Data Analyst — where your operational and analytical expertise will be pivotal in driving business excellence for BILL’s advanced payments and risk operations. The department integrates data-driven workforce planning and risk analysis to safeguard BILL’s payment ecosystem, continuously improve internal processes, and deliver mission-critical business outcomes. As a Senior Analyst, you’ll lead complex projects and cross-functional initiatives that span risk management, portfolio analytics, and workforce execution. You’ll shape both the quantitative and qualitative strategies that power BILL’s products and operations, leveraging advanced technical skills (SQL, Python, Tableau/QuickSight) to bring clarity, drive change, and ensure service readiness. Operating with significant autonomy, you’ll mentor junior colleagues, influence department-wide processes, and collaborate across functions—helping optimize resource allocation, mitigate risks, and maintain compliance while supporting BILL’s rapid growth. Responsibilities: • Lead multifaceted analysis of workforce and risk portfolio data, integrating insights across payment platforms and operational processes for actionable business decisions. • Design, maintain, and communicate advanced dashboards and regular reports, utilizing data visualization tools to surface trends in workforce and payment risk. • Develop and implement process improvements for operational efficiency, resource allocation, and readiness for organizational change. • Proactively identify, analyze, and mitigate complex risks using risk management frameworks and quantitative methods; ensure regulatory compliance and fraud control across processes. • Drive key cross-functional projects, regularly partnering with Product, Engineering, Legal, Compliance, and Customer Experience teams to deliver strategic outcomes. • Serve as mentor and coach to team members, sharing expertise in risk analysis, workforce management, and best practices. • Ensure integrity and accuracy of workforce and risk data, maintaining reliable data sources for planning, reporting, and compliance. • Contribute to documentation, training, and adoption of new or improved procedures; support the adoption of efficient and repeatable workflows. We’d love to chat if you have: • Demonstrated expertise in risk portfolio analysis, workforce management, and payments operations—including hands-on experience with compliance (KYC/KYB), fraud detection, or risk mitigation in a fintech or payments environment. • Advanced technical proficiency with SQL, Python, and data visualization platforms (Tableau, QuickSight); able to independently conduct data analysis, automate reporting workflows, and design insightful dashboards. Experience with dbt a plus. • Strong analytical and creative problem-solving skills, leveraging data to surface business risks and actionable opportunities. • Proven experience managing complex projects or process improvements independently, including cross-team stakeholder engagement. • Effective and purposeful communication skills—both written and verbal—able to simplify complex ideas and tailor insights to diverse audiences. • Exceptional collaboration and influence across functions, driving alignment with Product, Engineering, Compliance, and other teams. • Commitment to continuous improvement, learning agility, and adaptability to change in a dynamic, fast-paced environment. • Deep business acumen, understanding how workforce strategies and risk management impact BILL’s products and broader payment ecosystem. Visa Sponsorship: Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future. The estimated salary range for this role is noted below for our San Jose based role. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits. San Jose pay range $126,900 - $151,800 USD What’s in it for you? Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn’t only experienced by our customers, but by our employees as well. Here is a preview of some of the amazing benefits here at BILL: • 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP) • HSA & FSA accounts • Life Insurance, Long & Short-term disability coverage • Employee Assistance Program (EAP) • 11+ Observed holidays and wellness days and flexible time off • Employee Stock Purchase Program with employee discounts • Wellness & Fitness initiatives • Employee recognition and referral programs • And much more Don’t believe us? Check out our culture, benefits, and teams on our career site, LinkedIn Life, or YouTube pages. BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture. We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact interviewaccommodations@hq.bill.com. Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants.

Manage mid-market customer implementations, drive product adoption, maintain and expand key accounts, onboard and train clients, and collaborate with finance executives to optimize use of the platform. | 3-7+ years in quota carrying sales or account management roles with SaaS experience, understanding of financial reports and accounting systems, excellent communication, and ability to travel up to 30% for on-site business reviews. | Innovate with purpose At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters. Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or working remotely, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks. BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences. We’d love to hear from you—you might be just what we’re looking for, whether in this role or another. ✨ Let’s give businesses more time for what matters. Make your impact within a rapidly growing Fintech Company The Growth Account Manager is responsible for implementing mid-market customers by driving rapid adoption of our product and ensuring they leverage the full breadth of its capabilities. This role manages a high volume of complex implementations while delivering an exceptional onboarding experience that sets customers up for long-term success. Acting as the bridge from sale to value, the Growth Account Manager combines a sales-oriented approach with a deep understanding of accounting practices and our product to accelerating customer time-to-value and driving meaningful revenue growth for the company. You will: • Retain and expand the revenue of Bill’s largest accounts • Maintain exceptional relationships with Bill’s key mid-market and strategic accounts • Manage, onboard, and train your book of businesses to get up and running quickly and efficiently.. Manage their continual onboarding and training processes • Responsible for expanding into other departments or subsidiaries within each organization. Spend up to 30% of the time-traveling for on-site business reviews • Work with finance/accounting executives to find applications of Bill’s platform for their business use case and accounting processes. Overcome current and potential roadblocks on product usability • Develop and maintain an in-depth knowledge of Bill’s products and services • Develop and maintain an in-depth knowledge of expense reporting and accounting practices • Use effective time management to maximize results • Document daily activity in Salesforce, manage a pipeline, and perform other tasks to drive sales revenue We’d love to chat if you have: • 3-7+ years in a quota carrying position • Ability to listen, earn trust and consult with clients • Ability to effectively manage time to maximize results • Excellent communication skills - written and verbal • Basic understanding of financial reports (Balance Sheet, Income Statement) • Basic understanding of accounting systems (QuickBooks, Netsuite, etc.) • A hate of expense reports! • Finance/Accounting Experience • SaaS experience The On Target Earnings (OTE) range for this role is noted below for our office location in Draper, UT. This role is eligible to participate in BILL’s sales incentive and equity plans. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits. Draper UT pay range $127,800 - $153,300 USD What’s in it for you? Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn’t only experienced by our customers, but by our employees as well. Here is a preview of some of the amazing benefits here at BILL: • 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP) • HSA & FSA accounts • Life Insurance, Long & Short-term disability coverage • Employee Assistance Program (EAP) • 11+ Observed holidays and wellness days and flexible time off • Employee Stock Purchase Program with employee discounts • Wellness & Fitness initiatives • Employee recognition and referral programs • And much more Don’t believe us? Check out our culture, benefits, and teams on our career site, LinkedIn Life, or YouTube pages. BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture. We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact interviewaccommodations@hq.bill.com. Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants.