Big Health

Manage client relationships, support enrollment and engagement, and analyze client data to improve product utilization. | At least 1 year of enterprise account management experience, strong communication skills, and an interest in healthcare and mental health. | Our Mission At Big Health, our mission is to help millions back to good mental health by providing fully digital, non-drug options for the most common mental health conditions. Our FDA-clear digital therapeutics—SleepioRx for insomnia and DaylightRx for anxiety—guide patients through first-line recommended, evidence-based cognitive and behavioral therapy anytime, anywhere. Our digital program, Spark Direct, helps to reduce the impact of persistent depressive symptoms. In pursuit of our mission, we’ve pioneered the first at-scale digital therapeutic business model in partnership with some of the most prominent global healthcare organizations, including leading Fortune 500 healthcare companies and Scotland’s NHS. Through product innovation, robust clinical evaluation, and a commitment to equity at scale, we are designing the next generation of medicine and the future of mental health care. Our Vision Over the next 5-10 years, we believe digital therapeutics will transform the delivery of healthcare worldwide by providing access to safe and effective evidence-based treatments. Big Health is positioned to take the lead in this transformation. Big Health is a remote-first company, and this role can be based anywhere in the US. Join Us The Client Success Associate owns the relationship and management of a portfolio of Big Health's small and mid-sized employer clients, with the goal of supporting enrollment and expanding engagement with our products. This individual will also support the overall Client Success team, ranging from (but not limited to) assisting with enrollment marketing campaigns, reporting, and developing slide presentations. The ideal candidate is willing to learn from their peers, able to adjust to rapidly evolving environments, and isn't afraid to ask questions, leading with curiosity! \n Key Responsibilities Build strong relationships with clients to become a trusted partner & advisor in supporting the mental health of client populations through utilization of Big Health’s products and offerings. Manage and resolve day-to-day customer inquiries including eligibility, support of enrollment marketing materials, invoicing, member support inquiries, and workflows. Support implementations and customer operations by actively managing action items and responding to client communications in a timely manner Identify opportunities to help clients expand engagement of our products within their populations. Generate, customize, and analyze client level reporting. Reporting support may include reporting on small and mid-sized clients around member engagement and clinical outcomes. Become a product expert and internal champion for clients as we improve our products. Required Qualifications At least 1 year of enterprise account management experience Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision Strong problem resolution skills and proven ability to engage and interact with different stakeholders to resolve issues Strong empathy for customers and their success Ability to manage deadlines and prioritize in a fast-paced environment Strong attention to detail Outstanding written and verbal communication skills Growth mindset and willingness to partner and learn from your peers Desire to develop presentation and storytelling capabilities through PowerPoint An interest in healthcare, health tech, & mental health, and a passion for directly improving peoples’ lives Background and Life at Big Health Backed by leading venture capital firms. Big Health’s products are used by large multinational employers and major health plans to help improve sleep and mental health. Our digital therapeutics are available to more than 62 million Medicare beneficiaries. Surround yourself with the smartest, most enthusiastic, and most dedicated people you'll ever meet—people who listen well, learn from their mistakes, and when things go wrong, generously pull together to help each other out. Having a bigger heart and a small ego are central to our values. Enjoy benefits including a generous vacation policy, professional development fund, flexible working arrangements, and more. Competitive salary packages including stock options. \n $65,000 - $95,000 a year The US total compensation range for this full-time position is $65,000 - $95,000. This range reflects the target total compensation for the role and may include a combination of base salary, bonus, or variable pay, equity, and benefits. Our compensation ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target total compensation for hires across all US locations. Within the range, final candidate-specific compensation is determined by additional factors, including job-related skills, experience, and relevant education or training. \n We at Big Health are on a mission to bring millions back to good mental health, in order to do so, we need to reflect the diversity of those we intend to serve. We’re an equal opportunity employer dedicated to building a culturally and experientially diverse team that leads with empathy and respect. Additionally, we will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Big Health participates in E-Verify for all new hires in the United States.

Analyze user behavior, create dashboards, and support product decisions through data insights. | 3+ years in product analytics, strong SQL skills, experience with Snowflake, Looker, and data transformation tools like dbt, and good communication skills. | Our Mission At Big Health, our mission is to help millions back to good mental health by providing fully digital, non-drug options for the most common mental health conditions. Our FDA-clear digital therapeutics—SleepioRx for insomnia and DaylightRx for anxiety—guide patients through first-line recommended, evidence-based cognitive and behavioral therapy anytime, anywhere. Our digital program, Spark Direct, helps to reduce the impact of persistent depressive symptoms. In pursuit of our mission, we’ve pioneered the first at-scale digital therapeutic business model in partnership with some of the most prominent global healthcare organizations, including leading Fortune 500 healthcare companies and Scotland’s NHS. Through product innovation, robust clinical evaluation, and a commitment to equity at scale, we are designing the next generation of medicine and the future of mental health care. Our Vision Over the next 5-10 years, we believe digital therapeutics will transform the delivery of healthcare worldwide by providing access to safe and effective evidence-based treatments. Big Health is positioned to take the lead in this transformation. Big Health is a remote-first company, and this role can be based anywhere in the US. Join Us We're seeking a Product Data Analyst contractor to drive data-informed product decisions by improving our data democratization, analyzing data, generating insights, and generating reports. You'll partner closely with product, growth, enrollment marketing, and client implementation teams to understand user behavior, measure product performance, and identify opportunities for growth and improvement. \n Key Responsibilities Use SQL to query data in Snowflake. Update Snowflake data models, consistent with current data architecture. Use LookML to add new dimensions, measures, table calculations, and explores to Looker . Create dashboards in Looker and Post Hog to support growth, enrollment marketing, client implementation, product initiatives, and/or company OKRs. Conduct deep-dive analyses using data from Snowflake and Looker to understand user behavior patterns, identify friction points in the user journey, and uncover opportunities for product enhancement. Analyses may include, but are not limited to, descriptive analytics, correlation, regression, and between-group analyses. Present the results of these analyses to a cross-functional audience, translating complex data findings into actionable recommendations. Build externally-facing reports that provide stakeholders with clear visibility into user engagement, and feature adoption, clinical outcomes, and recommendations for optimal product use. Provide data to help justify and inform decision-making around A/B tests and experiments to validate product hypotheses and measure the impact of new features or changes. Use DBT to build data models and add new data sources to Snowflake. Assist with updating data dictionary and ERD. Communicate proactively. During onboarding, you will meet 3-5x/week with your supervisor to provide updates on ticket status and to ask questions. Asking questions outside of these meetings is expected and welcomed. Work with your supervisor and relevant stakeholders to proactively discuss requirements when questions arise. Required Qualifications 3+ years of experience in product analytics, data analysis, or a related analytical role, preferably in a product-driven technology company Strong SQL skills and experience working with large datasets in modern data warehouses like Snowflake, BigQuery, or Redshift Experience with dbt or similar data transformation tools for building modular, tested, and documented data models Proficiency in version control systems like Git for managing code and collaborating with data and engineering teams Proficiency in analytics tools such as Python or R for statistical analysis and data manipulation Familiarity with BI visualization tools like Looker, Tableau, or Mode Basic understanding of data pipeline orchestration and workflow management tools such as Airflow or similar. Familiarity with ELT/ETL processes and data integration tools like Fivetran, Stitch, or custom-built pipelines Solid understanding of statistical concepts including hypothesis testing, regression analysis, and experimental design. Experience designing and analyzing A/B tests with proper statistical rigor Familiarity with healthcare concepts and terminology are highly desirable Strong communication skills Background and Life at Big Health Backed by leading venture capital firms. Big Health’s products are used by large multinational employers and major health plans to help improve sleep and mental health. Our digital therapeutics are available to more than 62 million Medicare beneficiaries. Surround yourself with the smartest, most enthusiastic, and most dedicated people you'll ever meet—people who listen well, learn from their mistakes, and when things go wrong, generously pull together to help each other out. Having a bigger heart and a small ego are central to our values. \n $50 - $80 an hour The hourly rate range for this contractor position is $50.00 - $80.00 per hour. This range reflects the target hourly rate for the engagement and may vary based on experience, scope of work, location, and engagement structure. The hourly rate is the sole and full compensation provided for this contractor position. Rates are determined by role requirements, level, and market factors. The range displayed reflects the minimum and maximum target hourly rates for this engagement. Final rates are determined based on relevant skills, experience, availability, and the specific terms of the engagement. Compensation for contractors does not include benefits, paid time off, or other employee benefits and is subject to change based on business needs. \n We at Big Health are on a mission to bring millions back to good mental health, in order to do so, we need to reflect the diversity of those we intend to serve. We’re an equal opportunity employer dedicated to building a culturally and experientially diverse team that leads with empathy and respect. Additionally, we will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Big Health participates in E-Verify for all new hires in the United States.