Big Brothers Big Sisters of America

Manage payroll, benefits, and HR systems ensuring compliance, accuracy, and efficiency. | 5+ years in payroll management, extensive HRIS experience, strong knowledge of employment laws, and excellent communication skills. | Position Purpose As a direct report of the Vice President, People & Culture, the Senior Manager, Payroll & Benefits is a specialized operational role responsible for the accurate, compliant, and timely administration of payroll, benefits, and HR systems for the organization. This role serves as the single point of accountability for payroll execution, tax and audit compliance, HRIS data integrity, and benefits administration, ensuring employees are paid correctly, benefits are administered effectively, and systems operate with precision and reliability. FLSA Status: Full Time, Exempt Location: Continental United States (100% remote), East Coast Time Zone Preferred Travel: <5% Essential Duties and Responsibilities Payroll Management • Own end-to-end processing of semi-monthly payroll, ensuring accuracy, timeliness, and compliance • Manage timekeeping data, earnings, deductions, withholdings, and payroll registers • Serve as primary point of contact for payroll inquiries, corrections, and tax-related matters • Coordinate payroll audits, reconciliations, and year-end processing • Ensure compliance with federal, state, and local payroll and wage-and-hour regulations Benefits Administration • Administer employee benefits programs, including medical, dental, vision, life, disability, retirement, and ancillary plans • Manage vendor and broker relationships and oversee annual open enrollment in collaboration with VP, People & Culture • Reconcile benefits invoices and identify discrepancies or cost-saving opportunities • Ensure accurate benefits deductions in payroll HRIS and benefit systems • Prepare and deliver clear employee communications related to benefits and enrollment changes • Analyzes and assesses related benefit needs and trends; provides recommendations to the VP, People & Culture based on current best practices, and is responsible for implementing and communicating updates across the workforce • Oversee the end-to-end management of Leave of Absence requests, ensuring compliance with company policies and relevant laws. Serve as the primary point of contact for employees regarding LOA inquiries, providing clear guidance and support throughout the process. HRIS & Systems Management • Serve as system owner for HRIS and payroll platforms, ensuring data accuracy and integrity • Manage system configurations, upgrades, integrations, and troubleshooting • Develop and maintain reports, dashboards, and compliance-related system outputs • Partner with vendors to resolve system issues and implement enhancements Compliance & Reporting • Manage workers’ compensation reporting and annual insurance audits • Ensure timely and accurate tax filings and regulatory reporting tied to payroll and benefits • Maintain documentation and controls related to payroll, benefits, and systems compliance Culture  • Demonstrate commitment to BBBSA’s shared leadership competencies and organizational values. • Provide consistent follow-up regarding assigned projects and after meetings.   • Cultivate an environment where all team members feel valued, included, and empowered to achieve their potential. • Manage related and other duties as assigned in support of department and business needs. Education & Related Work Experience Education Level: Bachelor’s Degree in Human Resources, Business Administration, or a related field preferred, or equivalent relevant experience. SHRM-CP, HRCI or other certification a plus. Work Experience: 5-8 years experience managing payroll required; background in a non-profit or mission-driven organization is a bonus but not required. A minimum of 5 years of experience with HRIS systems is required. UKG Ready System experience is a plus but not required. Skills and Knowledge: Excellent verbal and written communication skills; Excellent interpersonal, negotiation, and conflict resolution skills; Excellent organizational skills and attention to detail; Excellent time management skills with a proven ability to meet deadlines; Solution-oriented; advanced analytical and problem-solving skills; Ability to prioritize tasks and delegate them when appropriate; Ability to act with integrity, professionalism, and confidentiality; Thorough, current knowledge of employment-related laws and regulations; Proficiency with Microsoft Office Suite or related software; Proficiency with (highly preferred) or the ability to quickly learn HRIS and talent management systems. UKG a plus but not required; Familiarity with non-profit sector challenges and HR best practices. Our Commitment  At Big Brothers Big Sisters of America, we recognize, affirm, and celebrate the backgrounds, lives, and experiences of all of our stakeholders, including youth, families, donors, volunteers, and staff. We ensure the opportunity for all voices and perspectives to be heard and honored. In the workplace, we foster an environment where all people can be their best selves. We affirm that every person has the opportunity to reach their full potential. We strive to realize the full potential that is within all of us by ensuring that all voices and perspectives are heard and honored.  Equal Employment Opportunity  BBBSA provides equal employment opportunities to all qualified individuals without regard to race, creed, color, citizenship, religion, national origin, age, sex, familial or marital status, pregnancy, military or veteran status, sexual orientation, gender identity or expression, genetic information, disability, or any other legally-protected status in accordance with applicable local, state, and federal laws, regulations, and ordinances.  Americans with Disabilities Act  Employee must be able to perform all essential job functions, with or without reasonable accommodation.  Job Responsibilities  The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position.  BBBSA may change the specific job duties with or without prior notice based on the needs of the organization.   Big Brothers Big Sisters of America is directly recruiting and hiring for this position. We are not engaging any staffing/recruitment firms or agencies for this position. If any candidate profile/resume/identifying information is sent to Big Brothers Big Sisters of America and/or Big Brothers Big Sisters agencies we will not pay any referral or firm fees in relation to this information.

Manage payroll, benefits, HR systems, and compliance to ensure accurate and timely HR operations. | Requires 5+ years in payroll management, HRIS experience, and knowledge of employment laws, with a preference for UKG system familiarity. | Position Purpose As a direct report of the Vice President, People & Culture, the Senior Manager, Payroll & Benefits is a specialized operational role responsible for the accurate, compliant, and timely administration of payroll, benefits, and HR systems for the organization. This role serves as the single point of accountability for payroll execution, tax and audit compliance, HRIS data integrity, and benefits administration, ensuring employees are paid correctly, benefits are administered effectively, and systems operate with precision and reliability. FLSA Status: Full Time, Exempt Location: Continental United States (100% remote), East Coast Time Zone Preferred Travel: <5% Essential Duties and Responsibilities Payroll Management Own end-to-end processing of semi-monthly payroll, ensuring accuracy, timeliness, and compliance Manage timekeeping data, earnings, deductions, withholdings, and payroll registers Serve as primary point of contact for payroll inquiries, corrections, and tax-related matters Coordinate payroll audits, reconciliations, and year-end processing Ensure compliance with federal, state, and local payroll and wage-and-hour regulations Benefits Administration Administer employee benefits programs, including medical, dental, vision, life, disability, retirement, and ancillary plans Manage vendor and broker relationships and oversee annual open enrollment in collaboration with VP, People & Culture Reconcile benefits invoices and identify discrepancies or cost-saving opportunities Ensure accurate benefits deductions in payroll HRIS and benefit systems Prepare and deliver clear employee communications related to benefits and enrollment changes Analyzes and assesses related benefit needs and trends; provides recommendations to the VP, People & Culture based on current best practices, and is responsible for implementing and communicating updates across the workforce Oversee the end-to-end management of Leave of Absence requests, ensuring compliance with company policies and relevant laws. Serve as the primary point of contact for employees regarding LOA inquiries, providing clear guidance and support throughout the process. HRIS & Systems Management Serve as system owner for HRIS and payroll platforms, ensuring data accuracy and integrity Manage system configurations, upgrades, integrations, and troubleshooting Develop and maintain reports, dashboards, and compliance-related system outputs Partner with vendors to resolve system issues and implement enhancements Compliance & Reporting Manage workers’ compensation reporting and annual insurance audits Ensure timely and accurate tax filings and regulatory reporting tied to payroll and benefits Maintain documentation and controls related to payroll, benefits, and systems compliance Culture Demonstrate commitment to BBBSA’s shared leadership competencies and organizational values. Provide consistent follow-up regarding assigned projects and after meetings. Cultivate an environment where all team members feel valued, included, and empowered to achieve their potential. Manage related and other duties as assigned in support of department and business needs. Education & Related Work Experience Education Level: Bachelor’s Degree in Human Resources, Business Administration, or a related field preferred, or equivalent relevant experience. SHRM-CP, HRCI or other certification a plus. Work Experience: 5-8 years experience managing payroll required; background in a non-profit or mission-driven organization is a bonus but not required. A minimum of 5 years of experience with HRIS systems is required. UKG Ready System experience is a plus but not required. Skills and Knowledge: Excellent verbal and written communication skills; Excellent interpersonal, negotiation, and conflict resolution skills; Excellent organizational skills and attention to detail; Excellent time management skills with a proven ability to meet deadlines; Solution-oriented; advanced analytical and problem-solving skills; Ability to prioritize tasks and delegate them when appropriate; Ability to act with integrity, professionalism, and confidentiality; Thorough, current knowledge of employment-related laws and regulations; Proficiency with Microsoft Office Suite or related software; Proficiency with (highly preferred) or the ability to quickly learn HRIS and talent management systems. UKG a plus but not required; Familiarity with non-profit sector challenges and HR best practices. Our Commitment At Big Brothers Big Sisters of America, we recognize, affirm, and celebrate the backgrounds, lives, and experiences of all of our stakeholders, including youth, families, donors, volunteers, and staff. We ensure the opportunity for all voices and perspectives to be heard and honored. In the workplace, we foster an environment where all people can be their best selves. We affirm that every person has the opportunity to reach their full potential. We strive to realize the full potential that is within all of us by ensuring that all voices and perspectives are heard and honored. Equal Employment Opportunity BBBSA provides equal employment opportunities to all qualified individuals without regard to race, creed, color, citizenship, religion, national origin, age, sex, familial or marital status, pregnancy, military or veteran status, sexual orientation, gender identity or expression, genetic information, disability, or any other legally-protected status in accordance with applicable local, state, and federal laws, regulations, and ordinances. Americans with Disabilities Act Employee must be able to perform all essential job functions, with or without reasonable accommodation. Job Responsibilities The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. BBBSA may change the specific job duties with or without prior notice based on the needs of the organization. Big Brothers Big Sisters of America is directly recruiting and hiring for this position. We are not engaging any staffing/recruitment firms or agencies for this position. If any candidate profile/resume/identifying information is sent to Big Brothers Big Sisters of America and/or Big Brothers Big Sisters agencies we will not pay any referral or firm fees in relation to this information.

Translate program strategy into operational plans, ensure high-quality program delivery, and lead a team to achieve organizational impact. | 10-15 years of experience in program management or youth development, with proven success managing teams and complex projects. | Position Purpose As a direct report of the Chief Impact Officer and as a member of the Big Brothers Big Sisters of America (BBBSA) national office team, the Vice President (VP), Programs is a leader within the Program & Impact department responsible for operationalizing BBBSA’s program strategy and ensuring the consistent, high-quality execution and adoption of programs across the Big Brothers Big Sisters (BBBS) national network of 230+ agencies. While the Chief Impact Officer (CIO) sets the vision, strategy, and national direction for programmatic impact, the VP of Programs ensures that strategy is translated into integrated plans, consistent processes, and reliable execution across two core functions: Grant Implementation and Program Development & Partnerships. This role exists to strengthen the national office’s ability to: • scale new and existing program models, • support agencies in adopting and implementing programs with confidence, • ensure grant-funded work delivers on intended outcomes, and • expand reach to youth who need us most. The VP, Programs serves as a strategic integrator, operational leader, and people manager, bringing clarity, coordination, and discipline to a complex portfolio of work so that BBBSA’s program strategy results in measurable, equitable impact for young people. Location: Continental United States (100% Remote), EST and CST time zone preferred FLSA Status: Full Time, Exempt Travel: 30% Essential Duties and Responsibilities Strategy-to-Execution Integration • Translate program strategy and enterprise priorities set by the CIO into clear, executable plans across Grant Implementation and Program Development & Partnerships. • Integrate these functions into a cohesive operating system that supports program adoption, scale, and quality. • Establish consistent processes, operating rhythms, and decision-making structures that enable predictable execution and reduce fragmentation. • Sequence and prioritize initiatives to focus resources on the highest-impact work aligned with BBBSA’s strategic goals. • Identify risks and implementation barriers early and proactively address them to maintain momentum. Program Delivery, Quality & Adoption • Ensure the national office consistently delivers high-quality program guidance, tools, and supports that BBBS agencies can trust and use. • Strengthen adoption of new and evolving program models by aligning design, funding, and implementation support. • Oversee the execution of grant-funded program work to ensure deliverables are met and learning is captured. • Ensure programs are designed and supported in ways that enable agencies to reach youth who need us most, across diverse contexts. • Monitor implementation quality and address gaps that slow scale or limit impact. Learning, Insight & Continuous Improvement • Synthesize learning from grant implementation, agency experience, and program development to strengthen program quality and execution. • Oversee development of program knowledge products (e.g., quarterly In Practice briefs and an annual State of Program Delivery summary) as tools to clarify how programs operate in real-world settings. • Use insight from the field to refine program models, tools, and support strategies over time. • Strengthen the organization’s ability to communicate clearly and credibly about program delivery and impact to internal and external stakeholders. Leadership, Alignment & Culture • Lead and develop Directors and senior managers across Grant Implementation and Program Development & Partnerships. • Build a culture of clarity, accountability, and follow-through within the Program & Impact team. • Align program work with enterprise partners (Resource Development, Communications, Agency Services, Data & Insights) to support fundraising, storytelling, and field support. • Serve as a trusted strategic partner to the CIO, helping prioritize initiatives and maintain momentum on complex work. • Represent program leadership internally and externally with credibility, steadiness, and a field-informed perspective. People Management • Recruit, train, retain, and cultivate professional development of direct reports. • Create a dynamic, supportive, and effective team that is impactful across the BBBSA and the Big Brothers Big Sisters Network. • Lead and manage resources (people and capital) that retain and cultivate positive, measurable success. • Monitor progress against performance targets; implements countermeasures as needed. Culture  • Demonstrate commitment to BBBSA’s shared leadership competencies and organizational values. • Provide consistent follow-up regarding assigned projects and after meetings.   • Cultivate an environment where all team members feel valued, included, and empowered to achieve their potential. • Manage related and other duties as assigned in support of department and business needs. Education, Skills & Related Work Experience Education Level: Bachelors or advanced degree in policy, education, sociology or related field or equivalent work experience Years and Scope of Related Work Experience: • 10–15 years of progressive leadership experience in program management, youth development, or related fields. • Demonstrated success managing managers and leading complex, cross-functional work. • Exceptional operational leadership skills with the ability to build systems, processes, and execution discipline. • Experience working within a national network or federated model preferred. • Advanced strategic thinking, communication, and problem-solving skills. Skills and Knowledge: • Demonstrated ability to translate strategy into clear priorities, operational plans and effective work across teams • Highly effective at designing, implementing, and managing clear processes that enable consistent, high-quality execution across teams. • Ability to influence positive outcomes using a highly consultative approach. • Communications with Impact: excellent written, verbal and presentation skills as well as the ability to translate technical data into readily understandable and actionable information to a variety of audiences/stakeholders. • Experience managing managers and leading high-performing teams. Demonstrated ability to set expectations, hold teams accountable, navigate ambiguity, and maintain momentum while fostering trust, clarity, and collaboration. • Ability to synthesize information from grants, field implementation, data, and staff experience into actionable insights. • Experience with and ability to work with a national federation representing divergent needs and resources Our Commitment  At Big Brothers Big Sisters of America, we recognize, affirm, and celebrate the backgrounds, lives, and experiences of all of our stakeholders, including youth, families, donors, volunteers, and staff. We ensure the opportunity for all voices and perspectives to be heard and honored. In the workplace, we foster an environment where all people can be their best selves. We affirm that every person has the opportunity to reach their full potential. We strive to realize the full potential that is within all of us by ensuring that all voices and perspectives are heard and honored.  Equal Employment Opportunity  BBBSA provides equal employment opportunities to all qualified individuals without regard to race, creed, color, citizenship, religion, national origin, age, sex, familial or marital status, pregnancy, military or veteran status, sexual orientation, gender identity or expression, genetic information, disability, or any other legally-protected status in accordance with applicable local, state, and federal laws, regulations, and ordinances.  Americans with Disabilities Act  Employee must be able to perform all essential job functions, with or without reasonable accommodation.  Job Responsibilities  The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position.  BBBSA may change the specific job duties with or without prior notice based on the needs of the organization.   Big Brothers Big Sisters of America is directly recruiting and hiring for this position. We are not engaging any staffing/recruitment firms or agencies for this position. If any candidate profile/resume/identifying information is sent to Big Brothers Big Sisters of America and/or Big Brothers Big Sisters agencies, we will not pay any referral or firm fees in relation to this information.