Bi-State Development Agency

Oversee daily activities and performance of light rail vehicle operators to ensure safe and efficient rail service. | Minimum 6 years related professional experience with at least 2 years leadership, and a bachelor's degree in business or related field. | Transit Service Manager - Light Rail Saint Clair Yards And Shops (Ill) Full Time 73,880.00 - 86,190.00 (Annually) Benefits • Join a company committed to making a positive impact in the community • Receive a competitive salary • Enjoy comprehensive medical, prescription, dental, and vision coverage starting on your first day • Earn 4 weeks of paid time off (PTO) each year • Take advantage of 10 paid holidays annually — plus a floating holiday to celebrate your birthday • Contribute to our company-sponsored 401(k) retirement plan • Access supplemental benefits through Unum, including off-the-job accident, critical illness, whole life, and hospital indemnity insurance • Participate in our wellness program, which includes free health screenings • Use our Employee Assistance Program (EAP) for confidential support and resources • Bi-State Development is an eligible employer for the Public Service Loan Forgiveness (PSLF) program • Get exclusive gym discounts at Club Fitness, The Edge Fitness Clubs, and OneLife Fitness at Ballpark Village • Work out anytime at one of our nine onsite gyms, available 24/7 • Enjoy free MetroLink and MetroBus access • Save with discounted cell phone plans Let us support your well-being and professional growth while making a difference! Job Summary The Transit Service Manager, Light Rail oversees and coordinates the daily activities of Light Rail Vehicle Operators within the MetroLink Operations division. This position provides leadership, guidance, and support to ensure safe, reliable, and efficient rail service. Job Responsibilities • Reviews and assesses daily operating activities, recommending improvements to enhance service efficiency, including during special events. • Prepares comprehensive daily reports covering attendance, absenteeism, on‑time performance, and security and fare enforcement coverage. • Produces incident and special reports related to train service activities, including safety issues, vehicle accidents, and employee or passenger injuries. • Conducts investigations into accidents and customer complaints. • Monitors stations, platforms, elevators, escalators, emergency telephones, and ticket vending machines, reporting defects and responding to emergency alarms. • Trains employees on operating procedures, equipment usage, and emergency protocols. • Plans, directs, coordinates, and oversees the work of employees within the section, preparing periodic observation reports. • Ensures non‑Metro personnel comply with safety standards and rules. • Reports delays and operational problems promptly and take corrective action to maintain schedules and service reliability. • Assists passengers and ensures the delivery of safe, efficient, and courteous service. • Conducts grievance hearings in accordance with applicable labor agreements. • Develops and implements procedures and schedules governing light rail operator activities. • Supports the development of performance standards and evaluates employee productivity against established metrics. • Assists in preparing safety procedures, operational rules, and regulations. • Participates in emergency response involving vehicles, equipment, or passengers, notifying appropriate personnel. • Supports emergency passenger accommodations by operating commercial passenger vehicles to provide public transit services. Knowledge, Skills, and Abilities • Ability to learn the daily operations of a light rail system, including the collective bargaining agreement governing LRV Operators, safety regulations, agency policies, operating schedules, and fare structures. • Ability to evaluate employee performance, develop procedures, rules, and schedules, and provide instruction on operating and safety protocols. • Ability to conduct quarterly observations of LRV Operators, complete Manager Observation of Employee Forms, and review results with each operator. • Ability to perform Rules Compliance Checks, document findings using the Manager Observation of Employee Form, and discuss rule violations with operators. • Ability to conduct Temporary Work Zone Compliance Checks in alignment with Daily Operating Clearance requirements. • Ability to monitor work orders and flagging personnel along the alignment to ensure safe operations. • Ability to identify discrepancies and take immediate corrective action in coordination with appropriate personnel. • Ability to evaluate program effectiveness and provide recommendations for improvement. • Strong verbal and written communication skills, with the ability to work effectively under pressure. • Must successfully complete the Light Rail Vehicle (LRV) Operator training course and requalify as required. Compensation: 73,880.00 - 86,190.00 (Annually) Employment Type: Full Time Location: Saint Clair Yards And Shops (Ill) Education: Preferred 4 Year / Bachelor's Degree Business administration or related field. Experience: 6 years Minimum of (6) six years of related professional experience; minimum of (2) two years of leadership experience. Equal Employment Opportunity (EEO) Bi-State Development is proud to be an Equal Opportunity Employer. Compensation Disclosure Bi-State Development is committed to ensuring all employees are compensated fairly. The salary range provided reflects our current expectations for this position. However, final base salary or offer may vary depending on several factors, including skills, qualifications, experience, business needs, and budgetary considerations.