Bi-State Development

Oversee daily transit operations and supervise employees to ensure safe, reliable public transit service delivery. | Supervisory experience, operational oversight, incident investigation, and coordination with multiple stakeholders in a transit environment. | The Transit Service Manager is a first-line supervisory position responsible for overseeing daily transit operations to ensure the safe, reliable, and efficient delivery of public transit services. This position supervises employees, enforces agency policies and collective bargaining agreements, monitors operational performance, investigates incidents, and coordinates with internal and external stakeholders. The position may also be assigned functional specialization while maintaining general supervisory responsibility across operations. Job Responsibilities • Supervises and monitors assigned operations to ensure compliance with established operational, safety, and customer service standards. • Reviews service performance data and initiates corrective actions to address deficiencies. • Coordinates service delivery adjustments related to detours, disruptions, special events, and emergencies. • Directly supervises employees, including assigning work, monitoring performance, coaching, training, and conducting evaluations. • Administers corrective and disciplinary action consistent with agency policy and labor agreements; conducts investigatory and disciplinary hearings as required. • Monitors employee attendance and availability to support service delivery; tracks attendance data, issues required notices, conducts hearings, and coordinates with attendance management resources. • Supports initiatives to reduce unscheduled absences. • Investigates accidents, incidents, and safety-related events involving agency personnel or vehicles. • Collects evidence, conducts interviews, prepares reports, and coordinates with emergency responders and internal departments. • Ensures compliance with the Drug and Alcohol Program and safety policies. • Responds to customer complaints, commendations, and service quality issues. • Investigates customer contacts related to operator conduct, service delivery, and Americans with Disabilities Act (ADA) compliance. • Ensures corrective actions are implemented when standards are not met. • Compiles, analyzes, and interprets operational, safety, attendance, and customer service data. • Prepares clear, accurate, and timely reports for management review and external distribution. • Maintains documentation to support audits, grievances, and legal reviews. • Coordinates operational activities with Maintenance, Scheduling, Facilities, Safety, Training, Customer Service, Risk Management, Labor Relations, and external agencies. • Communicates expectations, changes, and performance outcomes clearly and professionally. • Responds to emergencies, service disruptions, and unusual operating conditions. • Operates commercial passenger vehicles or provide operational relief, when required, to ensure service continuity