BetterUp

Design and build scalable automation, data pipelines, and product features to enable performance intelligence at scale. | 7+ years experience with strong software engineering, backend and frontend development, data pipeline experience, and collaboration with data science teams. | Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship. We do. We can’t cram it all in here, but you’ll start noticing it from the first interview. Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters. This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move. Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture. If that sounds exciting—and the job description below feels like a fit—we really should start talking. We are a hybrid company with a focus on in-person collaboration when necessary. Employees are expected to be available to work from one of our office hubs at least two days per week, or eight days per month. Our US hub locations include: Austin, TX; Chicago, IL; New York City, NY; San Francisco, CA; and the Washington, DC metro area. If this is a role based in Europe, our Europe hub locations are London, UK and Amsterdam, NL. Please ensure you can realistically commit to this structure before applying. We're looking for a driven full stack software engineer who thrives at the intersection of data, automation, and product development. Someone who sees manual processes as opportunities for innovation, and who wants to build the intelligence infrastructure that transforms how organizations understand and develop their people. Customer Value + Performance Intelligence Our team is reframing BetterUp from a coaching vendor into a differentiated strategic partner through the "Performance Intelligence flywheel": talent insights → action at scale → proven ROI → more data → deeper insights → more impact. We're building the Intelligence Layer that unlocks BetterUp's vast unstructured data—session recordings, chat interactions, and behavioral signals—to deliver unprecedented workforce insights to our customers. We're at an inflection point. We've proven the concept with early customers, and now we need to scale. That means transforming manual, high-touch processes into automated, self-service capabilities that can serve hundreds of customers while maintaining the depth and quality of insights that make us unique. As part of the platform organization, you'll work in a data-driven environment building systems that democratize access to intelligence across our entire customer experience—from in-product Performance Intelligence features to consultative touchpoints with PICs, Customer Value teams, and Labs. You'll collaborate closely with Data Scientists and ML Engineers to operationalize cutting-edge models and make them accessible to the teams that drive customer value. You'll also play a key role in centralizing and standardizing how we collect, transform, store, and serve data—building the reliable reporting foundation that both internal teams and customers depend on. What You’ll Do Automation & Scale: • Architect and build automation tooling that reduces manual effort in insight generation and delivery by 75%, unlocking our ability to scale from 15–25 customers to hundreds • Design and implement data pipelines that systematically process unstructured data (session recordings, chat logs, behavioral signals) through our Intelligence Layer • Build self-service tooling that empowers cross-functional teams (PICs, Customer Value, Labs) to access and deliver insights without engineering bottlenecks • Develop monitoring and observability systems to ensure insight quality and pipeline reliability at scale Product Engineering • Collaborate with product, design, and data science to craft enterprise-grade experiences for Performance Intelligence features on our SPAs frontend (Ember, Lit) and backend services (Ruby, Elixir) • Build robust APIs and interfaces that surface Intelligence Layer capabilities across multiple touchpoints—both in-product and through consultative tools • Partner with ML Engineers and Data Scientists to operationalize unstructured data models and signal detection systems • Strong desire to delight enterprise customers by building software that delivers actionable insights they can't get anywhere else Data Reporting & Analytics Infrastructure • Centralize and standardize data collection, transformation, and serving approaches across our analytics stack (Snowflake, dbt, Looker) • Support reporting and analytics teams in delivering both internal and customer-facing business insights with consistency and reliability • Build and maintain data quality checks, validation systems, and observability tooling that ensure insight accuracy across the full pipeline • Partner with Data Platform on shared standards for data modeling, metric definition, and reporting architecture to ensure metrics consistency across teams Infrastructure & Reliability • Own your components during the entire lifecycle, from planning through development, deployment, and maintenance • Build scalable and resilient systems using container technologies (Docker, K8s) and cloud infrastructure as code (AWS, Terraform) • Design data infrastructure that handles growing volumes of session recordings, chat data, and behavioral signals while maintaining performance and cost efficiency If you have some or all of the following, please apply: Required • 7+ years relevant experience, at least part of which in a startup or high-growth environment • Strong software engineering practices (coding, unit testing, code reviews, design documentation and collaborative reviews) • Backend development: experience with modern backend tech stacks (we use Ruby and Elixir, but expertise in Python, Node.js, Go, or similar is valued) • Frontend development: JavaScript/TypeScript, HTML5, CSS3, and knowledge of modern frontend frameworks • Experience building data pipelines, ETL processes, or working with large-scale data processing • Comfort working with both structured and unstructured data • Experience with analytics or BI platforms (Snowflake, dbt, Looker, or similar) • Strong verbal and written communication skills • Alignment with BetterUp's mission of enabling self-driven behavior change Valued • Experience with ML model operationalization or MLOps practices • Familiarity with data transformation and automation tools (Airflow, dbt, etc.) • Background in building internal tools and self-service platforms • Experience with Ruby, Elixir, Rails, EmberJS • Understanding of data warehousing, analytics platforms, or BI tools • Experience centralizing and standardizing data infrastructure across reporting and analytics use cases • Previous work on B2B SaaS products serving enterprise customers • Interest in organizational psychology, talent analytics, or HR tech What Success Looks Like By the end of your first year, you will have: • Delivered automation that measurably reduces manual LOE in insight generation and delivery • Built systems that enable Performance Intelligence to scale to 3–5x more customers • Created tools that democratize Intelligence Layer access across cross-functional teams • Improved data pipeline reliability and insight quality through robust engineering • Contributed to a shared reporting foundation that internal teams and customers trust • Contributed to making BetterUp's Performance Intelligence an indispensable strategic platform for our customers AI at BetterUp Our team thrives at the intersection of human expertise and AI capability. As an AI-forward company, adaptation and continuous learning are part of our daily work. We're looking for teammates who are excited to evolve alongside technology – people who experiment boldly, share their discoveries openly, and help define best practices for AI-augmented work. These professionals thoughtfully integrate AI into their work to deliver exceptional results while maintaining the human judgment and creativity that drives real innovation. During our interview process, you’ll have opportunities to showcase how you harness AI to learn, iterate, and amplify your impact. Benefits At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community. • Access to BetterUp coaching; one for you and one for a friend or family member • A competitive compensation plan with opportunity for advancement • Medical, dental, and vision insurance • Flexible paid time off • Per year: • All federal/statutory holidays observed • 4 BetterUp Inner Workdays (https://www.betterup.co/inner-work) • 5 Volunteer Days to give back • Learning and Development stipend • Company wide Summer & Winter breaks • Year-round charitable contribution of your choice on behalf of BetterUp • 401(k) self contribution We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don’t hesitate to reach out — we encourage everyone interested in joining us to apply. BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. At BetterUp, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, residence location, as well as market indicators. The range below is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. The base salary range for the role is as follows: New York and San Francisco: $216,000 - $324,000 Austin and Arlington (D.C. Area): $194,000 - $291,600 Protecting your privacy and treating your personal information with care is very important to us, and central to the entire BetterUp family. By submitting your application, you acknowledge that your personal information will be processed in accordance with our Applicant Privacy Notice. If you have any questions about the privacy of your personal information or your rights with regards to your personal information, please reach out to support@betterup.co

Build and scale automation, data pipelines, and performance intelligence features in a hybrid environment. | 7+ years experience, strong backend and frontend skills, data pipeline experience, and strong communication. | Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship. We do. We can’t cram it all in here, but you’ll start noticing it from the first interview. Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters. This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move. Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture. If that sounds exciting—and the job description below feels like a fit—we really should start talking. We are a hybrid company with a focus on in-person collaboration when necessary. Employees are expected to be available to work from one of our office hubs at least two days per week, or eight days per month. Our US hub locations include: Austin, TX; Chicago, IL; New York City, NY; San Francisco, CA; and the Washington, DC metro area. If this is a role based in Europe, our Europe hub locations are London, UK and Amsterdam, NL. Please ensure you can realistically commit to this structure before applying. We're looking for a driven full stack software engineer who thrives at the intersection of data, automation, and product development. Someone who sees manual processes as opportunities for innovation, and who wants to build the intelligence infrastructure that transforms how organizations understand and develop their people. Customer Value + Performance Intelligence Our team is reframing BetterUp from a coaching vendor into a differentiated strategic partner through the "Performance Intelligence flywheel": talent insights → action at scale → proven ROI → more data → deeper insights → more impact. We're building the Intelligence Layer that unlocks BetterUp's vast unstructured data—session recordings, chat interactions, and behavioral signals—to deliver unprecedented workforce insights to our customers. We're at an inflection point. We've proven the concept with early customers, and now we need to scale. That means transforming manual, high-touch processes into automated, self-service capabilities that can serve hundreds of customers while maintaining the depth and quality of insights that make us unique. As part of the platform organization, you'll work in a data-driven environment building systems that democratize access to intelligence across our entire customer experience—from in-product Performance Intelligence features to consultative touchpoints with PICs, Customer Value teams, and Labs. You'll collaborate closely with Data Scientists and ML Engineers to operationalize cutting-edge models and make them accessible to the teams that drive customer value. You'll also play a key role in centralizing and standardizing how we collect, transform, store, and serve data—building the reliable reporting foundation that both internal teams and customers depend on. What You’ll Do Automation & Scale: • Architect and build automation tooling that reduces manual effort in insight generation and delivery by 75%, unlocking our ability to scale from 15–25 customers to hundreds • Design and implement data pipelines that systematically process unstructured data (session recordings, chat logs, behavioral signals) through our Intelligence Layer • Build self-service tooling that empowers cross-functional teams (PICs, Customer Value, Labs) to access and deliver insights without engineering bottlenecks • Develop monitoring and observability systems to ensure insight quality and pipeline reliability at scale Product Engineering • Collaborate with product, design, and data science to craft enterprise-grade experiences for Performance Intelligence features on our SPAs frontend (Ember, Lit) and backend services (Ruby, Elixir) • Build robust APIs and interfaces that surface Intelligence Layer capabilities across multiple touchpoints—both in-product and through consultative tools • Partner with ML Engineers and Data Scientists to operationalize unstructured data models and signal detection systems • Strong desire to delight enterprise customers by building software that delivers actionable insights they can't get anywhere else Data Reporting & Analytics Infrastructure • Centralize and standardize data collection, transformation, and serving approaches across our analytics stack (Snowflake, dbt, Looker) • Support reporting and analytics teams in delivering both internal and customer-facing business insights with consistency and reliability • Build and maintain data quality checks, validation systems, and observability tooling that ensure insight accuracy across the full pipeline • Partner with Data Platform on shared standards for data modeling, metric definition, and reporting architecture to ensure metrics consistency across teams Infrastructure & Reliability • Own your components during the entire lifecycle, from planning through development, deployment, and maintenance • Build scalable and resilient systems using container technologies (Docker, K8s) and cloud infrastructure as code (AWS, Terraform) • Design data infrastructure that handles growing volumes of session recordings, chat data, and behavioral signals while maintaining performance and cost efficiency If you have some or all of the following, please apply: Required • 7+ years relevant experience, at least part of which in a startup or high-growth environment • Strong software engineering practices (coding, unit testing, code reviews, design documentation and collaborative reviews) • Backend development: experience with modern backend tech stacks (we use Ruby and Elixir, but expertise in Python, Node.js, Go, or similar is valued) • Frontend development: JavaScript/TypeScript, HTML5, CSS3, and knowledge of modern frontend frameworks • Experience building data pipelines, ETL processes, or working with large-scale data processing • Comfort working with both structured and unstructured data • Experience with analytics or BI platforms (Snowflake, dbt, Looker, or similar) • Strong verbal and written communication skills • Alignment with BetterUp's mission of enabling self-driven behavior change Valued • Experience with ML model operationalization or MLOps practices • Familiarity with data transformation and automation tools (Airflow, dbt, etc.) • Background in building internal tools and self-service platforms • Experience with Ruby, Elixir, Rails, EmberJS • Understanding of data warehousing, analytics platforms, or BI tools • Experience centralizing and standardizing data infrastructure across reporting and analytics use cases • Previous work on B2B SaaS products serving enterprise customers • Interest in organizational psychology, talent analytics, or HR tech What Success Looks Like By the end of your first year, you will have: • Delivered automation that measurably reduces manual LOE in insight generation and delivery • Built systems that enable Performance Intelligence to scale to 3–5x more customers • Created tools that democratize Intelligence Layer access across cross-functional teams • Improved data pipeline reliability and insight quality through robust engineering • Contributed to a shared reporting foundation that internal teams and customers trust • Contributed to making BetterUp's Performance Intelligence an indispensable strategic platform for our customers AI at BetterUp Our team thrives at the intersection of human expertise and AI capability. As an AI-forward company, adaptation and continuous learning are part of our daily work. We're looking for teammates who are excited to evolve alongside technology – people who experiment boldly, share their discoveries openly, and help define best practices for AI-augmented work. These professionals thoughtfully integrate AI into their work to deliver exceptional results while maintaining the human judgment and creativity that drives real innovation. During our interview process, you’ll have opportunities to showcase how you harness AI to learn, iterate, and amplify your impact. Benefits At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community. • Access to BetterUp coaching; one for you and one for a friend or family member • A competitive compensation plan with opportunity for advancement • Medical, dental, and vision insurance • Flexible paid time off • Per year: • All federal/statutory holidays observed • 4 BetterUp Inner Workdays (https://www.betterup.co/inner-work) • 5 Volunteer Days to give back • Learning and Development stipend • Company wide Summer & Winter breaks • Year-round charitable contribution of your choice on behalf of BetterUp • 401(k) self contribution We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don’t hesitate to reach out — we encourage everyone interested in joining us to apply. BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. At BetterUp, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, residence location, as well as market indicators. The range below is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. The base salary range for the role is as follows: New York and San Francisco: $216,000 - $324,000 Austin and Arlington (D.C. Area): $194,000 - $291,600 Protecting your privacy and treating your personal information with care is very important to us, and central to the entire BetterUp family. By submitting your application, you acknowledge that your personal information will be processed in accordance with our Applicant Privacy Notice. If you have any questions about the privacy of your personal information or your rights with regards to your personal information, please reach out to support@betterup.co

Develop and implement go-to-market strategy and manage cross-functional initiatives with executive communications. | Requires 3+ years in strategy consulting, investment banking, or private equity with strong analytical and project management skills. | Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship. We do. We can’t cram it all in here, but you’ll start noticing it from the first interview. Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters. This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move. Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture. If that sounds exciting—and the job description below feels like a fit—we really should start talking. We are a hybrid company with a focus on in-person collaboration when necessary. Employees are expected to be available to work from one of our office hubs at least two days per week, or eight days per month. Our US hub locations include: Austin, TX; New York City, NY; San Francisco, CA; and the Washington, DC metro area. If this is a role based in Europe, our Europe hub locations are London, UK and Amsterdam, NL. Please ensure you can realistically commit to this structure before applying. As a Strategy & Operations Manager, Account Management you will join a team of Strategy & Business Operations Associates, who partner closely with the Chief of Staff to uncover data-driven insights and implement cross-functional initiatives to enable coaching at scale. In this specific role you will be focused on building a new go-to-market segment and approach that focuses on creating CxO engagement through peer connections and a consultative, solution based sales experience. For success in the role it is critical that you are comfortable working alongside BetterUp’s executive team and board of directors to develop, drive, and report on the most pressing organizational initiatives that drive key business outcomes. You handle problem-solving with poise and attention to detail, ensuring that all functions of your business are operating efficiently. Qualified candidates have data analytics capabilities, are operationally-savvy, well-organized, passionate about solving problems, and have the executive presence to manage complex interpersonal situations. What you’ll do: Join the team already in motion to test out a new go to market (GTM) strategy: Drives account and key stakeholder research for the enterprise organizations in the segment Crafts all executive communications and deliverables (outside of formal proposal) Orchestrates internal cross-functional coordination, collaboration, and processes Manages engagement with the CxOs team at the prospect organization to ensure alignment Leads RFP responses as needed including strategy and coordination of response materials Accountable for pipeline generation within the new segment. For clarity, this does NOT mean the candidate is doing cold outreach etc, but the organizational metric that should move with a job well done is the pipeline we generate in the new GTM segment. Strategy & Operations Associate (more broadly): Launch, implement and report on key projects to drive efficiency and scale: Independently develop thorough and complete analysis for each project Provide insights from project results which allow business partners to take effective action to improve our coaching platform Project manage multiple key business initiatives, at different stages, all at the same time Elevate cross-functional data-driven decision making Create tools and reports to elevate executive decision making Influence and build consensus around data insights and actionable next steps Collaborate with other functional leaders If you have some or all of the following, please apply: 3+ years of strategy consulting, investment banking, private equity, or equivalent experience BA/BS degree - we’re more interested in what you learned and how you’ve applied it to your life than what you studied Strong interest in organizational behavior, positive psychology, coaching, or behavioral sciences - we geek out over this stuff, daily! Intellectual and analytical curiosity - initiative to dig into the “why” of various results. Strong experience with and comfort analyzing quantitative and qualitative data to derive specific, focused insights. Project management & execution skills, including attention to detail, commitment to consistently meeting timelines, operating from a sense of urgency, and an ability to prioritize across multiple projects and initiatives Scrappiness: Someone who gets excited about rolling up their sleeves and doing whatever it takes to deliver, in a way that you impress yourself. You do not hesitate to get involved, from the high-level, strategic work to the tactical (sometimes thankless) work. You have a bias towards action and the ability to translate objectives into concrete work plans. No ego teammate: We thrive in an environment of healthy and respectful collaboration that is fundamentally driven by the desire to succeed as a team. AI at BetterUp Our team thrives at the intersection of human expertise and AI capability. As an AI-forward company, adaptation and continuous learning are part of our daily work. We're looking for teammates who are excited to evolve alongside technology – people who experiment boldly, share their discoveries openly, and help define best practices for AI-augmented work. These professionals thoughtfully integrate AI into their work to deliver exceptional results while maintaining the human judgment and creativity that drives real innovation. During our interview process, you’ll have opportunities to showcase how you harness AI to learn, iterate, and amplify your impact. Benefits: At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community. Access to BetterUp coaching; one for you and one for a friend or family member A competitive compensation plan with opportunity for advancement Medical, dental, and vision insurance Flexible paid time off Per year: All federal/statutory holidays observed 4 BetterUp Inner Workdays (https://www.betterup.co/inner-work) 5 Volunteer Days to give back Learning and Development stipend Company wide Summer & Winter breaks Year-round charitable contribution of your choice on behalf of BetterUp 401(k) self contribution We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don’t hesitate to reach out — we encourage everyone interested in joining us to apply. BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. At BetterUp, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, residence location, as well as market indicators. The range below is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. The base salary range for the role is as follows: Zone A (San Francisco, New York) $120,000 - $150,000 Zone B (All Other Hubs) $108,000 - $135,000 Protecting your privacy and treating your personal information with care is very important to us, and central to the entire BetterUp family. By submitting your application, you acknowledge that your personal information will be processed in accordance with our Applicant Privacy Notice. If you have any questions about the privacy of your personal information or your rights with regards to your personal information, please reach out to support@betterup.co #LI-Hybrid