Beth Israel Lahey Health

Lead and manage hospital public safety operations, develop safety strategies, and ensure regulatory compliance. | Requires management experience in public safety, security, or related fields, with strong leadership, communication, and operational skills. | When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. We are seeking a Director of Public Safety to support Mount Auburn Hospital in Cambridge, MA, in a fully onsite capacity. This is a full-time, benefits-eligible position. Reporting to the Executive Director of Public Safety at BIDMC, the role of Director, Public Safety for Mount Auburn Hospital is a pivotal position in providing leadership and optimizing the direction of operations to ensure a safe and secure environment for patients, staff and visitors. The Director collaborates with multiple stakeholders to determine the 24/7 public safety needs. Assesses risks, plans and implements comprehensive strategies, manages and develops the team, and manages and monitors budgets. The Director models the organizational values to ensure a highly collaborative, competent, respectful and inclusive culture. Job Description: Essential Duties & Responsibilities (including but not limited to): Responsible for the effective selection, development and performance management of team members, to ensure the right talent is in place to achieve staff experience, clinical, patient experience, quality and financial goals. Supports and serves as a role model in an open, compassionate, collaborative, and accountable work environment. Responsible for creating a high performing and inclusive culture across areas where team members can effectively contribute to the vision and goals, work at their potential and grow professionally. Responsible for the oversite of a 24/7 Public Safety operation on the Hospital’s main campus, including staff assignments and payroll administration. Partners with offsite landlords/facilities managers, where appropriate, to ensure the same level of safety is provided for patients, staff and visitors. Partners with BIDMC and other stakeholders to conduct needs assessments and implements comprehensive education programs for staff within the department and across the organization, with a deep focus on de-escalation training, all with the aim of promoting a safe environment for patients and staff. Maintains appropriate records of such programs. Develops strategies, programs and processes that result in the active engagement of all hospital employees within the overall security effort. Collaborates with the Executive Director and Hospital leadership to maintain up-to date policies and procedures, standard workflows and protocols. Ensures all staff are educated. Leads ongoing projects to ensure planned objectives, established milestones and measurement criteria are met. Integrates best public safety practices int the organizations performance excellence work. Conducts security surveys, provides site reports with written recommendations highlighting security strengths and weaknesses. Responsible for conducting threat and risk assessments on individuals, locations and events. Either directly or through assigned staff, provides immediate response and notification to disasters and collaborates with facilitates, other departments and hospital leadership to provide the proper support. Together with the Executive Director, uses financial information for operational decision-making. Participates in the preparation of annual budgets, monitors performance to budget and meets agreed upon metrics. Serves as a change agent to strengthen a culture of quality, safety and experience throughout the organization and builds on existing quality and safety programs that are multi-disciplinary in nature. Ensures organizational readiness and adherence for all standards and regulatory requirements. Works with stakeholders to escalate risk-related matters and partners with the Executive Director to develop plans to resolve those risks. Participates in various committees to continuously align public safety and hospital operations. Responsible for any/all liaison assignments, communications, and duties, with all external law enforcement agencies. Responsible for managing all activity with Public Safety department vendors or contractors to ensure efficient and professional delivery of services. Collaborates with the Parking team to address any parking violations. Participates in regulatory/compliance processes and oversees those processes that affect Public Safety. Provides assistance/resources to Hospital staff or departments as requested. Recommends operational plans including, but not limited to, the use of contracted services, scheduling methods, contingency actions, investigations, human resource functions, evaluations and labor issues. Required Qualifications Bachelor's degree preferred. 5 years or more management experience leading a public safety function. Advanced skills with Microsoft applications. May produce complex documents, perform analysis and maintain databases. Demonstrated ability to remain nimble in action and communication and open to an ever-changing environment. Proven experience utilizing process improvement methods, as evidenced by achieving desired outcomes. Demonstrated ability to balance competing priorities, manage multiple projects at various stages and work cross-functionally. Must be able to resolve problems encountered while working collaboratively and effectively in teams, emphasizing communication, collegiality, flexibility, trust, and patience. Pay Range: $112,000.00 USD - $166,000.00 USD The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled At Beth Israel Lahey Health, we are driving the change in health care that Massachusetts wants and needs. Our culture promotes continuous learning, growth, innovation and a sense of belonging. We make it a priority to offer comprehensive compensation and benefits and help you achieve a healthy and balanced life. While you're busy caring for and supporting our patients, we take care of you.

Manage and analyze marketing data to optimize campaigns, develop dashboards, and ensure privacy compliance in healthcare marketing. | Requires 5+ years in digital marketing or analytics, healthcare experience, and proficiency with campaign management, analytics platforms, and data governance. | When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.The Digital Marketing Campaign & Analytics Manager is responsible for collecting and analyzing marketing data to inform strategic decisions and optimize campaign performance. By leveraging multiple marketing data sources, the Manager will generate actionable insights, and collaborate closely with marketing strategy, operations and digital experience peers, and other relevant teams to measure marketing effectiveness. The Manager brings both digital marketing campaign and analytics expertise and an understanding of HIPAA-covered entities and state and federal privacy regulations, ensuring data is collected, analyzed, and reported in ways that protect privacy and meet regulatory standards.Job Description:Essential Duties & Responsibilities including but not limited to:Manage analytics and reporting across web, campaign, and CRM platforms, ensuring data integrity and compliant use of customer/patient data.Drive the execution of digital marketing campaigns.Analyze the data that is collected and interpreted to optimize campaigns, enhance lead generation, and improve conversion rates.Evaluate keywords, trends, competitors, and market behavior to identify opportunities that will advance Search Engine Marketing (SEM) and organic (SEO) initiatives, thus helping to meet key business goals.Develop dashboards and reports that connect marketing performance to business outcomes such as lead generation, pipeline progression, patient engagement, and ROI.Track the full consumer journey from campaign exposure through conversion (e.g., appointment request, registration, event attendance), ensuring attribution models are accurate and privacy-compliant.Provide actionable insights based on deep analysis to inform marketing strategies and maximize ROI.Support the marketing team in tracking and reporting on campaign performance by providing tools, guidance, and best practices that foster greater self-sufficiency.Continuously monitor and improve marketing data integrity, accessibility, and governance, ensuring teams have reliable information to drive results.Work with the Compliance and IT teams to ensure data collection, storage, and usage align with HIPAA, OCR guidance, and organizational policies.Define and maintain standards for data tagging, field usage, and user access to minimize risk and ensure audit readiness.Minimum Qualifications:Education:Bachelor's degree in Business Administration, Marketing/Communications, or other related field required.Experience:5+ years of experience in digital marketing, marketing analytics, digital analytics, or CRM analytics; healthcare or HIPAA-covered entity experience strongly preferred.Experience with digital campaign management and end to end attributionExperience implementing compliant tagging, reporting, and data governance practices in a healthcare environment.Experience with CRM platforms (e.g., Salesforce, Microsoft Dynamics, HubSpot) and marketing automation tools (e.g., Marketo, Eloqua, Pardot).Skills, Knowledge & Abilities:Proficiency in Google Ads and Meta Ad platforms in addition to other digital campaign management platforms.Proven track record managing analytics across websites, digital campaigns, and CRM platformsProficiency with web analytics platforms (e.g., GA4, or privacy-compliant alternatives).Strong data visualization and reporting skills (Tableau, Power BI, Looker, or similar).Familiarity with data integration tools, tag management systems, and attribution modelingDeep understanding of HIPAA, HITECH, and OCR guidance regarding digital tracking technologies and CRM data use.Demonstrated ability to balance marketing performance optimization with strict privacy and security requirements.Strong analytical and problem-solving skills with the ability to turn complex data into actionable insights. Pay Range: $100,000.00 USD - $135,000.00 USDThe pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

Coordinate point-of-care testing activities, ensure quality assurance, and train staff in a healthcare laboratory setting. | Bachelor's in Life Sciences or Medical Technology, ASCP certification, 3-5 years related experience, knowledge of POCT and lab accreditation standards. | When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Point of Care Coordinator is responsible for the coordination of activities related to point-of-care testing (POCT), including writing procedures, training testing staff, and troubleshooting POCT instruments. Job Description: Primary Responsibilities: 1. Supervises and administers the facility Point-of-Care testing and department Quality Assurance programs under the direction of the department administrative and medical directors to meet patient care and regulatory agency requirements. (essential) 2. Works with department leaders to implement new programs monitor performance, collect and evaluate performance data, develop corrective action plans, and assist in the training and education of personnel regarding Point-of-Care and Quality activities. Performs technical duties within the department as required. (essential) 3. Supports the department in achieving department goals for service, quality, regulatory compliance, financial performance, patient satisfaction, healthy work environment, and integration of intra and inter-departmental activities. (essential) 4. Ensures hospital staff are familiar with the analytical procedures, maintenance and trouble-shooting of POCT equipment by designing training and competency assessment programs. (essential) 5. Collects and evaluates QA/QI, Quality Control data from POCT sites and reports data collected to laboratory director. (essential) 6.Resolves technical problems and ensures that remedial actions are taken whenever test systems deviate from the laboratories established performance specifications. Ensures that all required quality control activities are performed and documented. (essential) 7. Be capable of identifying problems that may adversely affect test performance or reporting of test results. Document all corrective actions taken to correct problem(s). (essential) 8. Ensure that all required instrument maintenance and calibration activities are performed and documented using periodic audits. (essential) 9. Assess records for proficiency testing samples and directs training, orientation and competency documentation for all staff involved with POCT. (essential) 10. Validate new methods and instrumentation. (essential) Required Qualifications: 1. Bachelor's degree in Life Sciences or Medical Technology required. 2. Certificate 1 ASCP Registered required. 3. 3-5 years related work experience required. 4.Strong knowledge of laboratory accreditation requirements for POCT. 5. Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases. Preferred Qualifications: Strong organizational skills and the ability to integrate and synthesize new information quickly; including compilation of data into reports. Experience with POCT. Competencies: Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area. Problem Solving: Ability to address problems that are highly varied, complex and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues. Independence of Action: Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction. Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations. Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments. Customer Service: Ability to demonstrate a positive attitude and respond to requests in a timely and respectful manner. Social/Environmental Requirements: 1. Work requires close attention to task for work to be accurately completed. Intermittent breaks during the work day do not compromise the work. 2. Work is varied every day and the employee needs to be adaptable to respond to these changes and use independent judgment and manage priorities. 3. No substantial exposure to adverse environmental conditions 4. Health Care Status: NHCW: No patient contact.- Health Care Worker Status may vary by department Sensory Requirements: Close work (paperwork, visual examination), Monitor Use, Visual monotony, Visual clarity <3 feet, Conversation, Monitoring Equipment, Telephone, Background Noise. Physical Requirements: Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally This job requires constant sitting, Keyboard use.There may be occasional walking, standing. Pay Range: $86,465.00 USD - $116,370.00 USD The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled At Beth Israel Lahey Health, we are driving the change in health care that Massachusetts wants and needs. Our culture promotes continuous learning, growth, innovation and a sense of belonging. We make it a priority to offer comprehensive compensation and benefits and help you achieve a healthy and balanced life. While you're busy caring for and supporting our patients, we take care of you.

Supports financial management through variance analysis, budgeting, and reconciliation, with exposure to senior leadership. | Requires 3-5 years of finance/accounting experience, proficiency in Microsoft Office, and ability to communicate effectively in a team environment. | Westwood, MA • BILH Pharmacy • Full-time • Day When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. This position supports BILH Pharmacy in Westwood and is (Hybrid / Remote). Job Summary: Key team player in financial management of BILH Pharmacy Inc. Responsibilities include variance analysis, budgeting, forecasting and financial analysis. This position will have exposure to senior leaders and the CFO on a regular basis. Job Description: Essential Responsibilities: • Prepares and supports the accurate and timely distribution of both corporate and individual revenue and expense statements. • Oversees/prepares the monthly input of financial information into the general ledger system, and makes any corrections necessary. Inaccurate information could negatively impact financial performance and decision making ability. • Review accounting systems and procedures and makes suggestions on how to improve on current methods. • Reconciles all balance sheet accounts, maintains various schedules, and meets with year end auditors, providing materials as requested. • Supervises /prepares the invoicing of outside entities and the deposit of cash receipts. Required Qualifications: • Bachelor’s degree in Accounting, Finance, or Related Field required. • 3-5 years related work experience required. • Work requires verbal, analytical and interpersonal skills as well as three years of progressive experience, preferably within a health care setting. • Must be able to work well in a team-focused environment and communicate well with physicians. • Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases. Competencies: • Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance. • Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents. • Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager. • Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. • Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. • Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. • Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments. • Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Physical Nature of the Job: Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally Pay Range: $63,336.00 USD – $85,242.00 USD The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled Job details • Employment: Full-time • Hours/Week: 40 • Shift: Day • Category: General Finance • Pay Range: $63,336.00 USD - $85,242.00 USD • FLSA: Exempt • Req ID: JR84473

Supporting clinical data acquisition, analysis, and reporting to improve healthcare quality and safety. | Bachelor's degree in a related field, 1-3 years of experience, skills in data collection, management, and analysis, and proficiency in Microsoft applications. | When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Healthcare Data Analyst will join a collaborative team in the Department of OB/GYN grounded in patient safety and the science of improvement to participate in projects that promote a culture of high-quality clinical care. Supporting the OB/GYN Vice Chair of Quality, Safety, and Outcomes Equity, the Healthcare Data Analyst will be responsible for acquisition, analysis, interpretation, and reporting of clinical data to support quality improvement efforts. They must be able to work independently and collaboratively to locate and validate data, identify data requirements, and communicate data specifications to team members and leaders. They must be able to develop reporting/analytic solutions, draw meaningful conclusions, and make recommendations for actions. The Healthcare Data Analyst will leverage software applications, including BILH Epic EHR, to design solutions and perform detailed data mapping and analysis. In addition to developing new analytical processes and reports, the Healthcare Data Analyst is accountable for the timely and accurate production of routine internal and external monitoring dashboard reports and special projects. This position requires experience interpreting and manipulating large databases, along with creativity, curiosity, and initiative to evolve the tools and reporting systems to meet the priorities of a dynamic healthcare environment. Job Description: Essential Responsibilities: 1. Responsible for acquiring, accessing, validating, and querying data from data repositories using available tools (including RedCap, NDNQI, RL6, MS Access, Power BI). 2. Works with members of the team and department to define problems and clarify objectives; determines data needs and assists in designing collection tools and reports. Evaluates data and reports to assess if reporting meets end-user requirements. 3. Gathers and compiles documentation of metrics and data sources, routine, and ad hoc reporting to facilitate replication. 4. Collaborates with Information Systems to obtain and maintain sources and mapping tables. 5. Ensures data integrity and data quality, regularly reviews data for accuracy, identifies trends, and communicates changes. Required Qualifications: 1. Bachelor's degree in mathematics, science, technology, information systems, public health, healthcare, or related field required. 2. 1-3 years of related work experience required. 3. Experience with data collection, data management, and analysis. Experience summarizing trends in written and presentation form. 4. Demonstrated analytic problem-solving skills. Demonstrated data/quantitative analysis and interpretation skills. Demonstrated experience in delivering reporting and analytic solutions. 5. Service-minded with the ability to work with staff within all levels of the organization and collaborate in a demanding and changing environment. Develop new and unique ways to improve data delivery, operations, and to create new opportunities. 6. Advanced skills with Microsoft applications, which may include Outlook, Word, Excel, PowerPoint, or Access, and other web-based applications. May produce complex documents, perform analysis, and maintain databases. Preferred Qualifications: 1. Demonstrated project management skills. Competencies: Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge, and skills based on general precedents. Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families, and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures, and policies with the ability to use them in varied situations. Team Work: Ability to interact respectfully with other employees, professional staff, and/or external contacts to offer ideas, identify issues, obtain information, or deliver services. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff, and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem-solving. Ability to remain calm in stressful situations. Physical Nature of the Job: Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally Pay Range: $72,800.00 USD - $93,600.00 USD The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled At Beth Israel Lahey Health, we are driving the change in health care that Massachusetts wants and needs. Our culture promotes continuous learning, growth, innovation and a sense of belonging. We make it a priority to offer comprehensive compensation and benefits and help you achieve a healthy and balanced life. While you're busy caring for and supporting our patients, we take care of you.

Coordinate and support clinical programs, manage databases, prepare reports, and facilitate communication among stakeholders. | High school diploma or equivalent, 1-3 years of related experience, proficiency in Microsoft Office applications, strong communication skills. | When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. This position oversees the various clinical programs within the Movement Disorders Division at BIDMC. This includes help in coordinating our monthly “interdisciplinary clinic” (IDC), which allows patients to see multiple subspecialists in one day. They also will help to organize our annual Parkinson’s disease (PD) patient and carepartner symposium, including scheduling and submitting applications to obtain financial support for this educational program. They also will help to organize our annual Movement Disorders CME course, which provides clinical education for healthcare providers. They additional will help to coordinate our WellnessWorks programs, which is an umbrella program that provides exercise and educational opportunities for individuals with PD and their family members. BIDMC has a well-renowned PD Center of Excellence. WellnessWorks includes multiple special programs, such as, “Calling All Artists”, which brings together artists with PD for education and support. The exercise programs under WellnessWorks include Rock Steady Boxing, Tai Chi, Yoga, and more. Education and support programs include an orientation program, “Learn the Ropes”, a group for women with PD, and programs geared towards adult children whose parents have PD. Responsibilities for this Movement Disorders Program Coordinator include regular communication with healthcare providers at BIDMC and with patients and instructors, in addition to maintaining enrollment, registration, and payment for the various above-described programs. The position involves participation in a multi-disciplinary team, as well as designing flyers to market the programs, and maintaining and analyzing systematized records of participant surveys. Qualified candidates will be able to be work creatively, independently, problem solve, advocate for patients, and multi-task, as well as having proficiency in Microsoft Excel, attention to detail, and exemplary interpersonal communication skills. Job Description: Essential Responsibilities: Implements and coordinates administrative procedures, processes, services and systems for the assigned program. Trains other staff in proper methods and procedures to ensure the accuracy and quality of work. Provides administrative support to staff in assigned program areas. Schedules and prepares materials for appointments, meetings and special events. Coordinates program correspondence, calendars, projects and travel arrangements as needed. Ensures that staff are informed, and supplies and equipment are available. Develops, maintains and oversees program databases. Compiles data; prepares, summarizes and distributes regular and ad hoc reports. Coordinates, tracks and monitors program expenses, invoices and billing with appropriate cost centers and budget. Monitors and evaluates the effectiveness of the program administration. Collaborates with program leadership and members to identify other program needs. Recommends and implements modifications to improve effectiveness. Coordinates and oversees preparation for compliance with BIDMC policies and procedures as well as other external regulatory agencies. Maintains accurate records for compliance. Participates in quality improvement projects. Required Qualifications: High School Diploma required; Associate's degree preferred. Minimum of 1-3 years of related work experience required. Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases. Competencies: Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Age based Competencies: Employees in this job must be competent to provide patient care to the following age groups: Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -. Physical Nature of the Job: Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally. Pay Range: $23.63 - $31.16 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled At Beth Israel Lahey Health, we are driving the change in health care that Massachusetts wants and needs. Our culture promotes continuous learning, growth, innovation and a sense of belonging. We make it a priority to offer comprehensive compensation and benefits and help you achieve a healthy and balanced life. While you're busy caring for and supporting our patients, we take care of you.

Provide patient outreach, care coordination, and support within a behavioral health program, working as part of a multidisciplinary team. | Requires a Bachelor's degree in a related field, 1-3 years of community-based behavioral health experience, and proficiency with electronic health records. | When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Job Description: The CoCM Care Specialist is a front-line, first impression position requiring a customer-service oriented individual with a professional and positive attitude that will assess what is most important for the patient regarding his/her behavioral health and treatment goals, and provide information about the CoCM program, and other behavioral health resources. The CoCM Care Specialist will interact with new and current primary care patients. The CoCM Care Specialist performs outreach and engagement as well as care coordination and care transitions for individuals eligible, referred, and enrolled in Collaborative Care (CoCM) - a BILH BS/Primary Care integrated service. The CoCM Care Specialist, under the direction and supervision of the CoCM Regional Program Director, is a member of the patient’s care team and performs outreach/engagement, care coordination, scheduling, and care transition functions for individuals eligible, referred, and enrolled in the Collaborative Care (CoCM) program. Responsibilities: Assume responsibility for a patient case load; Conduct outreach and engagement activities and provide information about the benefits, design and purpose of Collaborative Care (CoCM); schedule patients for visits when indicated; Adhere to all policies and procedures relative to outreach and engagement, care coordination and care transition functions and activities; Utilize person-centered framework to identify the patient’s goals, preferences, and desired level of involvement; Identify the need for interpreter service, cultural considerations, preferences, and accommodations; Facilitate communication among and coordinate with the care plan team and other providers who serve the patient; Execute the activities necessary to support the patient’s care plan to ensure the patient has timely and coordinated access to medical, behavioral health and social care needs; Completes all necessary documentation within expected timeframes and in compliance with program expectations; Develop and maintain collaborative relationships with community-based organizations; Facilitate referrals to resources including medical appointments and conduct ongoing follow-up; Support safe transitions in care; Participate in supervision with the CoCM Regional Program Director, group supervision with the CoCM clinical team, and other program meetings and trainings as required. Participate in all trainings conducted or directed by BILH BS Other duties as assigned Qualifications: Bachelor's Degree from an accredited university in psychology, social work or related human services field. 1-3 years’ experience in community-based behavioral health support program preferred. Supervisory experience preferred. Ability and desire to work with a diverse patient population. Demonstrate excellent customer service in verbal, interpersonal and written skills with the ability to work collaboratively within a diverse team environment. Strong communication, time management and organization skills. Ability to maintain good boundaries regarding confidentiality and personal relationships Ability to evaluate what is needed by each individual and adjust approach accordingly. Experience with accessing local resources and navigating mental health and/or substance abuse treatment systems. Proficiency with electronic health record documentation or ability to complete documentation electronically is required. Working knowledge of windows operating system and standard desktop applications such as Windows and Microsoft Suite. Physical & Mental Requirements: Travel and the ability to meet with colleagues and patients served in a variety of settings is required. As such, must have a valid driver’s license, good driving record and/or a reliable vehicle. Some flexible hours to accomplish outreach and engagement of enrollees at times when they are reachable; this may involve some early evening hours or later workdays. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. The physical and demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Every effort will be made to provide reasonable accommodations to enable individuals with temporary or permanent disabilities to perform the essential functions of the job. However, this is not always possible. Schedule: Full time, 40 hours M-F 8:30a - 5:00p or 8:00a - 4:30p. Location: Remote, with the expectation of reporting on-site in Woburn once per month, and reporting on-site to primary care departments as needed/required (approximately 1x/month). Pay Range: $24.00 - $31.67 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled At Beth Israel Lahey Health, we are driving the change in health care that Massachusetts wants and needs. Our culture promotes continuous learning, growth, innovation and a sense of belonging. We make it a priority to offer comprehensive compensation and benefits and help you achieve a healthy and balanced life. While you're busy caring for and supporting our patients, we take care of you.

Lead and manage full lifecycle ERP implementations, focusing on Workday modules, to optimize business outcomes. | Requires over 10 years of ERP experience with specific expertise in Workday, including full implementation and configuration leadership. | When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Be a thought leader who helps to drive ERP innovation and achieve alignment of digital strategy and solutions to business outcomes as related to Workday ERP application suite. You will optimize the value of our technology investments, building new value for our staff, our business partners and our stakeholders. Influence architecture decisions and solution choices with business partners and workstream leads. Job Description: Job Responsibilities: 1. Be accountable for helping drive the successful design, architecture, build, test and implementation across all modules of the assigned domain within the BILH ERP platform. 2. Serve as solution owner for the Workday domain within the ERP architecture team and lead solution designs from concept to delivery, and drive configuration and development activities to meet business requirements. 3. Lead continuous improvements and application optimizations to drive IT, business, and operational efficiency. Deliver on portfolio investments and ensure business value outcomes are realized based on prioritized business needs. 4. Uses deep Workday application and business knowledge to drive engagement on major IT/ERP initiatives and influence architecture decisions and solution choices with business partners. 5. Ensure all the required functional, configuration and/or technical design documents are crafted in compliance with BILH requirements and ERP architecture standards. 6. Support Validation/QA teams, both IT and operations, on ensuring compliance with the corporate standard for IT change management and successful delivery of ERP solutions. 7. The analyst will be responsible for researching, recommending, and influencing best practice solutions, drawing upon extensive knowledge of ERP applications (HCM, FSM, SCM, Technology), integration, and business processes for the respective domain. 8. This role will provide domain specific leadership to the IT ERP Management in the assessment of ERP strategy, as well as development of policies and procedures for ERP systems. Required Qualifications: 1. Required Education: Bachelor's degree in Computer Science, Business Administration, or other related field. 2. Required Work Experience: Minimum of ten (10) years leading and delivering full life cycle ERP implementations with at least 2-3 years with Workday, focused on configuration, stabilization and optimization of multiple Workday modules across Human Capital Management (HCM), Financials, Research & Grants, and/or Supply Chain. 3. Completion of full implementations as an Application and/or Technical Lead / Architect supporting Workday HCM, Financials, Research & Grants, and/or Supply Chain. Workday Security Administration experience desired. 4. Proven ability to work creatively and analytically in a problem-solving environment. Excellent oral, written and presentation skills and ability to work effectively at all levels of an organization. 5. Preferred Education Master’s degree preferred. Pay Range: $128,960.00 USD - $160,160.00 USD The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

Review and code denied professional service claims, analyze and correct coding errors, resolve denials, communicate with insurance payors, and support billing and coding teams. | High school diploma with recognized coding certification (CPC, CPC-A, or CCS-P), 1-2 years billing/coding experience, strong organizational and problem-solving skills, and ability to work independently. | Job Type: Regular Time Type: Full time Work Shift: Day (United States of America) FLSA Status: Non-Exempt When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. • This is a remote based position* Identifies, reviews, and interprets third party payments, adjustments and coding denials for all professional services. Reviews provider documentation in order to determine appropriate coding and initiate corrected claims and appeals. Duties include hands on coding, documentation review and other coding needs for ICD-9, ICD-10. Works directly with the Billing Supervisor and Coding Manager to resolve complex issues and denials through independent research and assigned projects. Job Description: Essential Duties & Responsibilities including but not limited to: Coding Responsibilities: 1. Provides review and/or coding of any coding related denied professional services for appropriate use of CPT, ICD-9, ICD-10, HCPCS, Modifier usage/linkage. 2. Periodic review of codes, at least annually or as introduced or required. 3. Reviews and analyzes rejected claims and patient inquiries of professional services, and recommends appropriate coding corrections via paper or electronic submission to the Follow up Team. 4. Reports coding trends and issues to the coding supervisor for education within the coding department and/or physician education. 5. Confers regularly with the Coding Department through regular departmental staff meetings, on-on-one meetings to review and discuss coding denials and education. 6. Maintains certification requirements for coding. Follow Up Responsibilities: 1. Monitors days in A/R and ensures that they are maintained at the levels expected by management. Analyzes work queues and other system reports and identifies denial/non-payment trends and reports them to the Billing Supervisor. 2. Responds to incoming insurance/office calls with professionalism and helps to resolve callers’ issues, retrieving critical information that impacts the resolution of current or potential future claims. 3. Establishes relationships and maintains open communication with third party payor representatives in order to resolve claims issues. 4. Reviews claim forms for the accuracy of procedures, diagnoses, demographic and insurance information, as well as all other fields on the CMS 1500. 5. Reviews and corrects all claims/charge denials and edits that are communicated via Epic, Explanation of Benefits (EOB), direct correspondence from the insurance carrier or others and uses information learned to educate PFS and office staff to reduce future denials and edits of the same nature. Initiates claim rebilling or corrections and obtains and submits information necessary to ensure account resolution/payments. 6. Identifies invalid account information (i.e.: coverage, demographics, etc.) and resolves issues. 7. Evaluates delinquent third party accounts and processes based on established protocols for review, payment plan or write-off. 8. Reviews/updates all accounts for write-offs and refunds. 9. Keeps informed of all federal, state, and managed care contract regulations, maintains working knowledge of billing mechanics in order to properly ascertain patients’ portion due. 10. Completes all assignments per the turnaround standards. Reports unfinished assignments to the Billing Supervisor. 11. Handles incoming department mail as assigned. 12. Attends meetings and serves on committees as requested. 13. Maintains appropriate audit results or achieves exemplary audit results. Meet productivity standards or consistently exceeds productivity standards. 14. Provides and promotes ideas geared toward process improvements within the Central Billing Office. 15. Assists the Billing Supervisor with the resolution of complex claims issues, denials and appeals. 16. Completes projects and research as assigned. 17. Provides feedback and participates as the coding representative for the Patient Financial Services Department on the Revenue Cycle teams. Secondary Functions: 1. Enhances professional growth and development through in-service meetings, education programs, conferences, etc. 2. Complies with policies and procedures as they relate to the job. Ensures confidentiality of patient, budget, legal and company matters. 3. Exercises care in the operation and use of equipment and reference materials. Performs routine cleaning and preventive maintenance to ensure continued functioning of equipment. Maintains work area in a clean and organized manner. 4. Refers complex or sensitive issues to the attention of the Billing Supervisor to ensure corrective measures are taken in a timely fashion. 5. Observes irregularities in the cash/denial posting process and reports them immediately to the Billing Supervisor. 6. Accepts and learns new tasks as required and demonstrates a willingness to work where needed. 7. Assists other staff as required in the completion of daily tasks or special projects to support the department’s efficiency. 8. Performs similar or related duties as assigned or directed. Education & Professional Development: 1. Researches and stays updated and current on CMS (HCFA), AMA and Local Coverage Determinations (LCD’s), or Local Medical Review Policies (LMRP's) to ensure compliance with coding guidelines. 2. Stays current on quarterly CCI Edits, bi-monthly Medicare Bulletins, Medicare's yearly fee schedule, Medicare Website, and specialty newsletters. 3. Makes guidelines available via, paper, on-line access, web access, or any other means provided by manager. Organizational Requirements: 1. Maintain strict adherence to the Lahey Health Confidentiality policy. 2. Incorporate Lahey Health Standards of Behavior and Guiding Principles into daily activities. 3. Comply with all Lahey Health Policies. 4. Comply with behavioral expectations of the department and Lahey Health. 5. Maintain courteous and effective interactions with colleagues and patients. 6. Demonstrate an understanding of the job description, performance expectations, and competency assessment. 7. Demonstrate a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards. 8. Participate in departmental and/or interdepartmental quality improvement activities. 9. Participate in and successfully completes Mandatory Education. 10. Perform all other duties as needed or directed to meet the needs of the department. Minimum Qualifications: Education: High School diploma or equivalent, plus additional specialized training associated attainment of a recognized Coding Certificate Licensure, Certification & Registration: CP (Certified Professional Coder through AAPC), CPC-A (Certified Professional Coder - Apprentice through AAPC), or CCS-P (Certified Coding Specialist Physician Based through AHIMA) Experience: 1-2 years of experience in billing, coding, denial management environment related field. Skills, Knowledge & Abilities: • Ability to work independently and take initiative • Good judgment and problem solving skills • Excellent organizational skills • Ability to interact and collaborate effectively and tactfully with staff, peers and management. • Ability to promote team work through support and communication. • Ability to accept constructive feedback and initiate appropriate actions to correct situations. • Ability to work with frequent interruptions and respond appropriately to unexpected situations. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

The Financial Analyst will prepare and support the accurate and timely distribution of revenue and expense statements, oversee the monthly input of financial information into the general ledger, and reconcile balance sheet accounts. This role will also involve meeting with year-end auditors and supervising the invoicing of outside entities. | A Bachelor's degree in Accounting, Finance, or a related field is required, along with 3-5 years of related work experience, preferably in a healthcare setting. Candidates must possess strong verbal, analytical, and interpersonal skills, and have advanced proficiency in Microsoft applications. | When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. This position supports BILH Pharmacy in Westwood and is (Hybrid / Remote). Job Summary: Key team player in financial management of BILH Pharmacy Inc. Responsibilities include variance analysis, budgeting, forecasting and financial analysis. This position will have exposure to senior leaders and the CFO on a regular basis. Job Description: Essential Responsibilities: Prepares and supports the accurate and timely distribution of both corporate and individual revenue and expense statements. Oversees/prepares the monthly input of financial information into the general ledger system, and makes any corrections necessary. Inaccurate information could negatively impact financial performance and decision making ability. Review accounting systems and procedures and makes suggestions on how to improve on current methods. Reconciles all balance sheet accounts, maintains various schedules, and meets with year end auditors, providing materials as requested. Supervises /prepares the invoicing of outside entities and the deposit of cash receipts. Required Qualifications: Bachelor's degree in Accounting, Finance, or Related Field required. 3-5 years related work experience required. Work requires verbal, analytical and interpersonal skills as well as three years of progressive experience, preferably within a health care setting. Must be able to work well in a team-focused environment and communicate well with physicians. Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases. Competencies: Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents. Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Physical Nature of the Job: Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. Learn more about this requirement. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled At Beth Israel Lahey Health, we are driving the change in health care that Massachusetts wants and needs. Our culture promotes continuous learning, growth, innovation and a sense of belonging. We make it a priority to offer comprehensive compensation and benefits and help you achieve a healthy and balanced life. While you're busy caring for and supporting our patients, we take care of you.