bet365

Providing customer support through various channels, resolving inquiries, and ensuring positive customer interactions. | Tech-savvy, excellent communication, customer-centric, detail-oriented, team player, compliant with licensing. | At bet365, we're one of the world's leading online gambling companies, revolutionizing the industry since 2000. Founded by Denise Coates CBE, we now employ over 9,000 people and serve over 100 million customers in 27 languages. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe, we handle over 6 billion HTTP requests daily and process more than 2 million bets per hour at peak. We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of opportunities for growth, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our customers worldwide. Job Description Are you excited to dive into the high-growth sportsbook industry? Join our Customer Service department! We are seeking motivated customer service champions eager to be part of one of the world's leading online gambling companies. Hiring is underway for our next hiring group scheduled to start on January 5th! This is not just a job; it is a career opportunity in the rapidly expanding US market. Our industry-leading, 9-week training program prepares you for success in a fast-paced and exciting environment, while our promote-from-within culture will guide your own growth and professional opportunities. This full-time position follows a flexible pattern designed around the North American sports calendar (evenings, weekends, and holidays) with a rotation to ensure an even schedule. With a starting wage of $23.07 per hour, pay increases to $23.94 post-training. Additional benefits include Company-paid healthcare for employees, annual bonus, 401(k) with Company match, and 33 paid days off. bet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Qualifications Tech-savvy, with the ability to work with various technologies to investigate, communicate and resolve customer inquiries. Exceptional communication skills, both written and verbal. Active listener, with the ability to understand customer needs and provide tailored support. Customer-centric with a passion for delivering outstanding service. Eagerness to expand personal knowledge and skills. Meticulous attention to detail to ensure accuracy. Ability to multitask efficiently in a fast-paced environment. Creative problem-solving capabilities to resolve challenges independently. Strong individual and team collaboration skills. Maintain compliance with individual licensing requirements according to regulations. Additional Information Ensuring every customer interaction is positive and memorable. Using internal tools to investigate and resolve customer inquiries, coordinating with various departments and escalating issues within the Customer Service department as needed. Engaging with customers through live chat, telephone, and email, ensuring clear and efficient communication. Resolving customer requests and complaints promptly and courteously. Assisting in support of various internal efforts that improve how customers perceive our platform and services. Demonstrating a thorough understanding of policies, procedures, and licensing requirements to provide accurate information. Promoting and advocating for responsible gambling practices among customers. bet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Develop low latency, highly available, and scalable software solutions while supporting and enhancing existing codebases in a high transaction volume environment. | Entry to mid-level software engineer with strong academic background or relevant experience, good communication, problem solving skills, and willingness to learn innovative technologies. | You will be a technically minded Software Engineer, with a desire to learn and an interest in high throughput/low latency systems We are assembling a team and trading platform to help us become a leader in the US sports betting market, building on our strong foundation in Europe. You will play a pivotal role in our growth and success. Our n-tier distributed systems handle large volumes of data, especially during high-profile sporting events, where resilience and stability are essential to delivering an exceptional customer experience. The day to day work is interesting, challenging and fast paced amidst a hardworking and delivery focused company ethos. We hire people with a broad set of technical skills who are ready to tackle some of technology's greatest challenges. This role is eligible for inclusion in the Company's hybrid working from home policy. The salary range for this position is between $60,000 to $80,000 annually. bet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Preferred skills and experience • Ability to proactively collaborate with stakeholders and teammates. • Familiarity in adopting innovative technologies like our various in-house AI offerings. • Ability to problem solve. • Excellent communication. • Strong academic background, ideally with an IT related degree or relevant industry experience. What you will do • Developing low latency, highly available and scalable solutions. • Working on predefined and scoped work items with guidance and mentorship, allowing you to develop towards meaningful contribution within a highly technical role. • Contributing towards essential work to the operation of the Business, whilst gaining experience across the tech stack. • Working in an environment with high volumes of transactions. • Supporting and enhancing the existing code base. Employee Perks Your birthday off work Bonus Scheme Employee assistance programme Employee discount programme Health insurance Hybrid working, 2 days in office Life assurance Life events and long service gifts Funded social events