Bestow

Validate and design solutions for complex life insurance and annuities products, ensuring compliance and scalability. | Deep experience in life insurance and annuities, understanding of regulatory requirements, and ability to translate insurance needs into technical solutions. | ABOUT BESTOW Life insurance is one of the world's most important products. It's also one of the hardest to build, distribute, and modernize. Bestow exists to change that. Bestow is a leading vertical technology platform serving some of the largest and most innovative life insurers. Our platform unifies the fragmented, legacy value chain, enabling carriers to launch products in weeks instead of years. Carriers choose us to scale and operate at unprecedented speed, powered by AI and automation. Bestow isn't selling policies. We're building the infrastructure that helps an entire industry move faster, reach more people, and deliver on its promise. Backed by leading investors (Goldman Sachs, Hedosophia, NEA, Valar, 8VC) and trusted by major carriers, Bestow is powered by a team that moves with precision, purpose, and heart. If you want to help reimagine a centuries-old industry with lasting impact, join us. Bestow offers flexible remote/hybrid work, meaningful benefits, equity, and substantial growth opportunities. Bestow participates in the E-Verify Program. ABOUT THE TEAM Labs is a team within Bestow incubating experimental products at the frontier of insurance technology and AI. We are full-stack with the autonomy to explore greenfield opportunities—and successful products are integrated into Bestow’s core platform. Our focus is on meeting the needs of our enterprise customers and growing user base to transform how millions of people access life insurance. ABOUT THE ROLE We’re looking for someone who knows life insurance and annuities inside and out—the products, the processes, the regulations, and the painful realities of legacy administration—and wants to apply that knowledge to build something fundamentally better. As a key member of the Bestow Labs team, you’ll work alongside best-in-class talent to shape an AI-first platform that serves both new products and the vast portfolios that exist on legacy systems today. You’ll bring deep, end-to-end knowledge of life and annuities products—including complex cash value, variable, and indexed products with riders—to validate requirements, guide design decisions, and ensure that what we build actually works for the world’s largest carriers. This isn’t a role where you watch from the sidelines. You’ll be in the room when hard tradeoffs are made, translating domain complexity into solutions that are both technically sound and practically grounded. Your expertise will directly influence what we build and how we build it. WHAT YOU'LL DO Validate business and technical requirements for platform solutions in close collaboration with actuaries, engineers, and product managers Design and architect solutions that accommodate the full spectrum of life insurance and annuities products—from term life to complex cash value, variable, and indexed products with riders Serve as the go-to expert on life insurance product structures, regulatory requirements, and industry best practices Partner with engineering teams to ensure solutions are scalable, maintainable, and meet the needs of modern insurers while supporting legacy product portfolios Translate complex insurance requirements into clear, actionable guidance that engineering teams can build against Help shape product strategy by identifying opportunities and risks based on your deep understanding of carrier needs and legacy system constraints WHO YOU ARE You seek out problems and opportunities rather than waiting for them to arrive You have a strong sense of ownership for the products you help build and deep understanding of the challenges insurers face with legacy systems and complex portfolios You’ve spent enough time in this industry to feel certain there has to be a better way—and you’re ready to help build it You work well with cross-functional partners: actuaries, engineers, and product managers You thrive in ambiguous, fast-paced environments where you must balance innovation with practical constraints, but you feel compelled to find ways to push past those constraints EXPERIENCE 10+ years of experience in life insurance and annuities, with deep knowledge of product structures, administration, and operations Extensive experience with complex life insurance products, including cash value, variable, indexed, and universal life, as well as various riders Strong understanding of regulatory requirements and compliance considerations in life insurance Experience translating business requirements into technical specifications and actionable guidance for engineering teams Excellent written and verbal communication skills Must be located in the United States Strongly Preferred Prior experience building or implementing life insurance policy administration systems (e.g., FAST, DXC, Sapiens, OIPA, ALIP, etc.) at a core systems provider or systems integrator Hands-on proficiency with configuring and implementing insurance administration platforms TOTAL REWARDS At Bestow, we’re proud to be awarded for our team members, innovative products, and culture. Our standard benefits include: Competitive salary and equity based on role Policies and managers that support work/life balance, like our flexible paid time off and parental leave programs 100% paid-premium option for medical, dental, and vision insurance Lifestyle stipend to support your physical, emotional, and financial wellbeing Flexible work-from-home policy and open to remote Remote and WFH options, as well as a beautiful, state-of-the-art office in Dallas’ Deep Ellum, for those who prefer an office setting Employee-led diversity, equity, and inclusion initiatives Recent Employer Awards include: Best Place for Working Parents 2023 + 2024 + 2025 Great Place to Work Certified, 2022 + 2023 + 2024 + 2025 Built In Best Places to Work, 2022 + 2023 + 2025 Fortune’s Best Workplaces in Texas 2022 + 2023 Fortune’s Best Workplaces in Financial Services and Insurance 2022 + 2023 + 2024 We value diversity at Bestow. The company will hire, recruit, and promote regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status, or any other status protected by applicable law. We understand the importance of creating a safe and comfortable work environment and encourage individualism and authenticity in every team member. Thanks for considering a job at Bestow!

Lead frontend platform architecture and implementation, mentor engineers, optimize CI/CD pipelines, and collaborate with backend teams to deliver scalable, performant frontend solutions. | 5+ years professional experience with React and modern SSR frameworks, expert GraphQL knowledge, strong leadership and communication skills, advanced testing strategy experience, and CI/CD pipeline optimization expertise. | ABOUT BESTOW Bestow is a leading insurance technology platform serving some of the world's largest and most innovative life insurers. We are on a mission to increase financial stability for everyone. Bestow is a team of mission-driven, results-oriented individuals. We offer all employees a remote (contiguous 48 only)/hybrid workplace, meaningful benefits, substantial growth opportunities, and equity. Bestow participates in the E-Verify Program. ABOUT THE TEAM The Frontend Platform team is responsible for all frontend applications, libraries, tooling, and infrastructure for Bestow and the Bestow Platform. We serve employees, consumers, and enterprise customers. In addition to building software, we integrate and manage many third-party products used by employees and as part of the platform. Within Bestow Engineering, our major functional teams are product engineering, infrastructure, IT, data and analytics, martech, and program management. Frontend Platform works closely with upstream engineering teams, experience design, and product management to define and prioritize the product roadmap. We are looking for multiple engineers to join our team. This role will report to our Engineering Manager and is open to Remote (US). #LI-REMOTE ABOUT THE ROLE The right candidate for this role will: Lead the evolution of our cutting-edge frontend platform, driving architectural decisions and establishing patterns that enable scalable experiences across the organization Architect and implement complex user interfaces, setting standards for accessibility, performance, and responsive design while mentoring others on best practices Partner with backend engineers to design and evolve our platform capabilities Provide technical leadership across cross-functional teams, influencing product direction and technical roadmaps while ensuring alignment between user needs, business objectives, and technical excellence Champion engineering excellence through comprehensive testing strategies, establishing team standards for unit, integration, and end-to-end testing Lead by example in code reviews, providing thoughtful feedback that elevates team capabilities and maintains architectural consistency Optimize and evolve our CI/CD infrastructure using NX and CircleCI, driving improvements in build times, deployment reliability, and developer experience YOUR EXPERIENCE Bachelor's Degree or equivalent experience required 5+ years of professional software development experience with significant depth in React and modern SSR frameworks (Remix, NextJS, etc.) Expert-level understanding of GraphQL architecture, including schema design, performance optimization, resolver patterns, and the ability to guide architectural decisions around API design Proven track record of delivering accessible, performant, and scalable frontend solutions, with demonstrated ability to balance technical excellence with business needs Strong leadership and communication skills with experience influencing technical decisions across multiple teams and stakeholder groups Advanced knowledge of testing strategies and tools (Jest, Vitest, React Testing Library, Playwright/Cypress) with experience establishing testing standards and practices Extensive experience designing and optimizing build and deployment pipelines, with a focus on developer productivity and system reliability Demonstrated experience building and scaling frontend architectures that support rapid growth, with deep understanding of performance optimization, code splitting, micro-frontends, and modular design patterns Track record of mentoring junior and mid-level engineers, helping them grow their technical skills and career development TOTAL REWARDS At Bestow, we’re proud to be awarded for our team members, innovative products, and culture. Our standard benefits include: Competitive salary and equity based on role Policies and managers that support work/life balance, like our flexible paid time off and parental leave programs 100% paid-premium option for medical, dental, and vision insurance Lifestyle stipend to support your physical, emotional, and financial wellbeing Flexible work-from-home policy and open to remote Remote and WFH options, as well as a beautiful, state-of-the-art office in Dallas’ Deep Ellum, for those who prefer an office setting Employee-led diversity, equity, and inclusion initiatives We're proud to be recognized as a top employer, consistently earning accolades for our exceptional workplace culture and commitment to our employees. We've been recognized year after year by Great Place to Work, Built In Best Places to Work, and Fortune's Best Workplaces in Texas (2022-2025). We've been named one of Fortune’s Best Workplaces in Financial Services and Insurance (2022-2024), a CNBC and Statista World's Top Insurtech Company (2024), and one of The Financial Technology Report's Top Insurtech Companies (2024-2025). We're honored to be recognized as a Best Place for Working Parents for three consecutive years (2023-2025). We value diversity at Bestow. The company will recruit, hire, and promote regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status, or any other status protected by applicable law. We understand the importance of creating a safe and comfortable work environment and encourage individualism and authenticity in every team member. Thanks for considering a career at Bestow!

Lead frontend platform evolution by architecting scalable user interfaces, mentoring engineers, optimizing CI/CD pipelines, and collaborating with backend teams. | 5+ years in React and SSR frameworks, expert GraphQL knowledge, leadership in frontend architecture, advanced testing skills, and experience with build/deployment pipelines. | ABOUT BESTOW Bestow is a leading insurance technology platform serving some of the world's largest and most innovative life insurers. We are on a mission to increase financial stability for everyone. Bestow is a team of mission-driven, results-oriented individuals. We offer all employees a remote (contiguous 48 only)/hybrid workplace, meaningful benefits, substantial growth opportunities, and equity. Bestow participates in the E-Verify Program. ABOUT THE TEAM The Frontend Platform team is responsible for all frontend applications, libraries, tooling, and infrastructure for Bestow and the Bestow Platform. We serve employees, consumers, and enterprise customers. In addition to building software, we integrate and manage many third-party products used by employees and as part of the platform. Within Bestow Engineering, our major functional teams are product engineering, infrastructure, IT, data and analytics, martech, and program management. Frontend Platform works closely with upstream engineering teams, experience design, and product management to define and prioritize the product roadmap. We are looking for multiple engineers to join our team. This role will report to our Engineering Manager and is open to Remote (US). #LI-REMOTE ABOUT THE ROLE The right candidate for this role will: Lead the evolution of our cutting-edge frontend platform, driving architectural decisions and establishing patterns that enable scalable experiences across the organization Architect and implement complex user interfaces, setting standards for accessibility, performance, and responsive design while mentoring others on best practices Partner with backend engineers to design and evolve our platform capabilities Provide technical leadership across cross-functional teams, influencing product direction and technical roadmaps while ensuring alignment between user needs, business objectives, and technical excellence Champion engineering excellence through comprehensive testing strategies, establishing team standards for unit, integration, and end-to-end testing Lead by example in code reviews, providing thoughtful feedback that elevates team capabilities and maintains architectural consistency Optimize and evolve our CI/CD infrastructure using NX and CircleCI, driving improvements in build times, deployment reliability, and developer experience YOUR EXPERIENCE Bachelor's Degree or equivalent experience required 5+ years of professional software development experience with significant depth in React and modern SSR frameworks (Remix, NextJS, etc.) Expert-level understanding of GraphQL architecture, including schema design, performance optimization, resolver patterns, and the ability to guide architectural decisions around API design Proven track record of delivering accessible, performant, and scalable frontend solutions, with demonstrated ability to balance technical excellence with business needs Strong leadership and communication skills with experience influencing technical decisions across multiple teams and stakeholder groups Advanced knowledge of testing strategies and tools (Jest, Vitest, React Testing Library, Playwright/Cypress) with experience establishing testing standards and practices Extensive experience designing and optimizing build and deployment pipelines, with a focus on developer productivity and system reliability Demonstrated experience building and scaling frontend architectures that support rapid growth, with deep understanding of performance optimization, code splitting, micro-frontends, and modular design patterns Track record of mentoring junior and mid-level engineers, helping them grow their technical skills and career development TOTAL REWARDS At Bestow, we’re proud to be awarded for our team members, innovative products, and culture. Our standard benefits include: Competitive salary and equity based on role Policies and managers that support work/life balance, like our flexible paid time off and parental leave programs 100% paid-premium option for medical, dental, and vision insurance Lifestyle stipend to support your physical, emotional, and financial wellbeing Flexible work-from-home policy and open to remote Remote and WFH options, as well as a beautiful, state-of-the-art office in Dallas’ Deep Ellum, for those who prefer an office setting Employee-led diversity, equity, and inclusion initiatives We're proud to be recognized as a top employer, consistently earning accolades for our exceptional workplace culture and commitment to our employees. We've been recognized year after year by Great Place to Work, Built In Best Places to Work, and Fortune's Best Workplaces in Texas (2022-2025). We've been named one of Fortune’s Best Workplaces in Financial Services and Insurance (2022-2024), a CNBC and Statista World's Top Insurtech Company (2024), and one of The Financial Technology Report's Top Insurtech Companies (2024-2025). We're honored to be recognized as a Best Place for Working Parents for three consecutive years (2023-2025). We value diversity at Bestow. The company will recruit, hire, and promote regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status, or any other status protected by applicable law. We understand the importance of creating a safe and comfortable work environment and encourage individualism and authenticity in every team member. Thanks for considering a career at Bestow!

Lead and mentor a team of Customer Care Advisors while providing expert guidance on complex customer inquiries. Identify and implement process improvements to enhance efficiency and the overall customer experience. | Candidates should have 6+ years of experience in a customer service role with a strong understanding of life insurance customer issues. A valid life insurance license is required, along with excellent communication and problem-solving skills. | ABOUT BESTOW Bestow is a leading insurance technology platform serving some of the world's largest and most innovative life insurers. We are on a mission to increase financial stability for everyone. Bestow is a team of mission-driven, results-oriented individuals. We offer all employees a remote (contiguous 48 only)/hybrid workplace, meaningful benefits, substantial growth opportunities, and equity. Bestow participates in the E-Verify Program. ABOUT THE TEAM The Team Lead, Customer Experience is an advanced-level position responsible for leading and mentoring a team of Customer Care Advisors (CCAs). This role provides expert guidance on complex customer and agent inquiries and drives team success through coaching and process improvement. The ideal candidate will be a customer-obsessed, empathetic team player with a passion for cultivating talent and empowering their team to deliver a world-class customer experience. This role reports directly to the Customer Experience Manager and is open to hybrid in our Dallas office or Remote (US). #LIREMOTE WHAT YOU’LL DO Provide expert advice and guidance to Customer Care Advisors on customer inquiries across all channels. Resolve complex customer and agent issues, including managing escalations. Lead, mentor, and coach a team of Customer Care Advisors, fostering a positive team culture. Facilitate team meetings and communications. Identify and implement process improvements to enhance efficiency and the overall customer experience. Lead and contribute to department projects and initiatives. Conduct quality assurance reviews, provide feedback, and generate reports. Build and maintain relationships with vendors and enterprise partners. Represent the team in meetings and act as a delegate for the CX Manager. Monitor key operational processes, conduct business testing, and participate in audits. Analyze team performance, identify trends, and provide feedback. Support team performance management through regular reviews and feedback. WHO YOU ARE 6+ years of experience in a customer service role. Strong understanding of life insurance customer issues, operational processes, and relevant regulations. Proficient with Customer Relationship Management (CRM) systems. Experience in a highly-regulated industry is preferred. A valid life insurance license is required. Leadership: Ability to guide a team by leading department initiatives, making decisions, and managing performance. Customer-Centric: A strong focus on customer needs, with a deep understanding of our products and services. Communication: Excellent written and verbal communication skills, including the ability to provide clear and effective coaching and feedback. Problem-Solving: Ability to perform research and analysis on complex items and develop solutions. Adaptability: Comfortable working in a fast-paced environment with ambiguity and changing priorities. Collaboration: Strong teamwork and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external partners. TOTAL REWARDS At Bestow, we’re proud to be awarded for our team members, innovative products, and culture. Our standard benefits include: Competitive salary and equity based on role Policies and managers that support work/life balance, like our flexible paid time off and parental leave programs 100% paid-premium option for medical, dental, and vision insurance Lifestyle stipend to support your physical, emotional, and financial wellbeing Flexible work-from-home policy and open to remote Remote and WFH options, as well as a beautiful, state-of-the-art office in Dallas’ Deep Ellum, for those who prefer an office setting Employee-led diversity, equity, and inclusion initiatives We're proud to be recognized as a top employer, consistently earning accolades for our exceptional workplace culture and commitment to our employees. We've been recognized year after year by Great Place to Work, Built In Best Places to Work, and Fortune's Best Workplaces in Texas (2022-2025). We've been named one of Fortune’s Best Workplaces in Financial Services and Insurance (2022-2024), a CNBC and Statista World's Top Insurtech Company (2024), and one of The Financial Technology Report's Top Insurtech Companies (2024-2025). We're honored to be recognized as a Best Place for Working Parents for three consecutive years (2023-2025). We value diversity at Bestow. The company will recruit, hire, and promote regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status, or any other status protected by applicable law. We understand the importance of creating a safe and comfortable work environment and encourage individualism and authenticity in every team member. Thanks for considering a career at Bestow!

Lead and mentor a team of Customer Care Advisors, resolve complex customer issues, improve processes, and represent the team in meetings. | 6+ years customer service experience, life insurance license, knowledge of life insurance operations and regulations, leadership and communication skills. | ABOUT BESTOW Bestow is a leading insurance technology platform serving some of the world's largest and most innovative life insurers. We are on a mission to increase financial stability for everyone. Bestow is a team of mission-driven, results-oriented individuals. We offer all employees a remote (contiguous 48 only)/hybrid workplace, meaningful benefits, substantial growth opportunities, and equity. Bestow participates in the E-Verify Program. ABOUT THE TEAM The Team Lead, Customer Experience is an advanced-level position responsible for leading and mentoring a team of Customer Care Advisors (CCAs). This role provides expert guidance on complex customer and agent inquiries and drives team success through coaching and process improvement. The ideal candidate will be a customer-obsessed, empathetic team player with a passion for cultivating talent and empowering their team to deliver a world-class customer experience. This role reports directly to the Customer Experience Manager and is open to hybrid in our Dallas office or Remote (US). #LIREMOTE WHAT YOU’LL DO • Provide expert advice and guidance to Customer Care Advisors on customer inquiries across all channels. • Resolve complex customer and agent issues, including managing escalations. • Lead, mentor, and coach a team of Customer Care Advisors, fostering a positive team culture. • Facilitate team meetings and communications. • Identify and implement process improvements to enhance efficiency and the overall customer experience. • Lead and contribute to department projects and initiatives. • Conduct quality assurance reviews, provide feedback, and generate reports. • Build and maintain relationships with vendors and enterprise partners. • Represent the team in meetings and act as a delegate for the CX Manager. • Monitor key operational processes, conduct business testing, and participate in audits. • Analyze team performance, identify trends, and provide feedback. • Support team performance management through regular reviews and feedback. WHO YOU ARE • 6+ years of experience in a customer service role. • Strong understanding of life insurance customer issues, operational processes, and relevant regulations. • Proficient with Customer Relationship Management (CRM) systems. • Experience in a highly-regulated industry is preferred. • A valid life insurance license is required. • Leadership: Ability to guide a team by leading department initiatives, making decisions, and managing performance. • Customer-Centric: A strong focus on customer needs, with a deep understanding of our products and services. • Communication: Excellent written and verbal communication skills, including the ability to provide clear and effective coaching and feedback. • Problem-Solving: Ability to perform research and analysis on complex items and develop solutions. • Adaptability: Comfortable working in a fast-paced environment with ambiguity and changing priorities. • Collaboration: Strong teamwork and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external partners. TOTAL REWARDS At Bestow, we’re proud to be awarded for our team members, innovative products, and culture. Our standard benefits include: • Competitive salary and equity based on role • Policies and managers that support work/life balance, like our flexible paid time off and parental leave programs • 100% paid-premium option for medical, dental, and vision insurance • Lifestyle stipend to support your physical, emotional, and financial wellbeing • Flexible work-from-home policy and open to remote • Remote and WFH options, as well as a beautiful, state-of-the-art office in Dallas’ Deep Ellum, for those who prefer an office setting • Employee-led diversity, equity, and inclusion initiatives We're proud to be recognized as a top employer, consistently earning accolades for our exceptional workplace culture and commitment to our employees. • We've been recognized year after year by Great Place to Work, Built In Best Places to Work, and Fortune's Best Workplaces in Texas (2022-2025). • We've been named one of Fortune’s Best Workplaces in Financial Services and Insurance (2022-2024), a CNBC and Statista World's Top Insurtech Company (2024), and one of The Financial Technology Report's Top Insurtech Companies (2024-2025). • We're honored to be recognized as a Best Place for Working Parents for three consecutive years (2023-2025). We value diversity at Bestow. The company will recruit, hire, and promote regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status, or any other status protected by applicable law. We understand the importance of creating a safe and comfortable work environment and encourage individualism and authenticity in every team member. Thanks for considering a career at Bestow!