BEST Crowd Management

Manage recruitment, training, scheduling, event day operations, administrative tasks, and ensure operational excellence and customer satisfaction. | Minimum 3 years operations or project management experience preferably in event staffing or related fields, bachelor’s degree or equivalent, valid driver’s license, and background check. | : Join Our Team as an Account Manager! Previous Crowd Management or Event Experience! About Us: Since 2009, BEST Crowd Management has been bringing venues to life, managing everything from front-of-house staff to comprehensive security operations. Our mission? Creating unforgettable guest experiences through safety, respect, positive energy, and meticulous preparation. Why Join Us? • Dynamic Environment: Work with top-tier clients in professional sports and entertainment. • Growth Opportunities: Be part of a team that values professionalism, responsiveness, and the ability to tackle unique event challenges. • Supportive Culture: Thrive in a supportive environment that maintains a boutique business philosophy. Compensation: $75,000 - 80,000 / year Work Location: Houston, TX Relocation Assistance Available Benefits: Medical, Dental, Vision, 401(k), Employee Assistance Program, Paid Time Off As an Account Manager, you will ensure efficient and profitable operations under the guidance of the Area Manager/Regional Director. Your duties include managing recruitment, training, scheduling, event day operations, and administrative tasks. You will create staffing estimates, track costs, review contracts, supervise labor, and ensure accurate payroll and invoicing. Key Responsibilities: • Operational Excellence: Ensure day-to-day operations run smoothly, including recruiting, hiring, security licensing, training, scheduling, event day operations, and administrative tasks. • Strategic Planning: Create staffing estimates, track costs, review contracts, supervise labor and subcontractors, and ensure accurate payroll and invoicing. • Continuous Improvement: Suggest strategies to improve execution and provide additional value in a cost-effective manner. • Customer Satisfaction: Proactively communicate with customers, seek feedback, and continuously improve customer satisfaction. • Team Leadership: Supervise and coach subordinates, maintain morale, and ensure skills proficiency and productivity. • Accurate Reporting: Ensure timely and accurate completion of payroll records and staff scheduling. What We’re Looking For: • Leadership Skills: Excellent management and leadership skills with a focus on customer satisfaction. • Communication: Strong oral and written communication skills. • Proactive Attitude: Initiative to engage in proactive behavior and seek new project opportunities. • Adaptability: Ability to respond effectively to changes in situation or information. • Experience: Minimum of three years in operations, service, field, or project management, preferably in event staffing, security, sports management, or athletics. • Education: Bachelor’s degree in a related field or equivalent experience. • Requirements: Valid Driver’s License and ability to pass a background check. Physical and Mental Demands: • Ability to sit, stand, walk, talk, or hear. • Occasionally required to climb, stoop, bend, or reach above shoulders. • Must occasionally lift, push, or pull up to 25 pounds. • Specific vision abilities required. Working Environment: • Office-based with frequent requirements to work at or attend scheduled events in an outdoor environment. Ready to Make an Impact? Join us at BEST Crowd Management and be part of a team that creates unforgettable guest experiences. Apply today and bring your expertise to a company that values your skills and dedication! It is the policy of BEST Crowd Management to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, BEST Crowd Management complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of BEST Crowd Management not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment. #BEST

Maintain safety and security at events by patrolling, monitoring access, responding to incidents, and collaborating with law enforcement and event staff. | Must be 18+, have a high school diploma or equivalent, possess or be willing to obtain a security license, pass background and drug screening, and have strong communication and observational skills. | Job Title: Event Security - Geodis Park Company: BEST Crowd Management Location: Nashville, TN Pay: $15 / hr Job Type: Part-time Summary Join the dedicated and professional team at BEST Crowd Management, a leading provider of crowd management and event security services. With a commitment to excellence and a focus on safety, BEST Crowd Management ensures the success of various events by providing top-notch security solutions. As an Event Security Officer, you will play a critical role in upholding our reputation by ensuring the safety and security of attendees, staff, and property. Responsibilities • Make a positive impact by maintaining a visible and professional presence to the standards of the client as well as BEST. • Patrolling assigned areas to deter unauthorized activities and ensure the safety of everyone present. • Monitor access points, conduct bag checks, perform entry screenings, and remain vigilant to any suspicious parties or situations. • Respond promptly and effectively to any security incidents or emergencies, including medical emergencies, disturbances, or unauthorized entry. • Collaborate with event staff, law enforcement, and emergency services to coordinate security efforts and resolve any issues that arise. • Provide exceptional customer service by assisting attendees, answering questions, and offering directions when needed. • Report any security related occurrences or incidents to the appropriate supervisor, law enforcement, or medical personnel. • Create and maintain documentation of any relevant activity performed or observed and submit this documentation to the leadership team. • Uphold company policies, procedures, and guidelines to maintain a high standard of professionalism and security effectiveness. Requirements • Be at least 18 years old (age requirements may vary depending on local regulations). • Hold a high school diploma or equivalent (some college education is preferred). • Previous experience in event security, law enforcement, or a related field is advantageous. • Possess strong physical fitness and the ability to stand or walk for extended periods. • Exhibit excellent observational and problem-solving skills. • Demonstrate exceptional communication and interpersonal skills. • Work effectively in a team and collaborate with individuals from diverse backgrounds. • Maintain flexibility to work evenings, weekends, and holidays based on event schedules. • Possess a valid security license or be willing to obtain one (if required by local regulations). • Successfully pass a background check and drug screening. Benefits • Enjoy competitive pay based on your experience and qualifications. • Daily Pay and Weekly Pay options available. • Take advantage of opportunities for career growth and advancement within the company. • Enhance your skills and knowledge through training and development programs. • Benefit from flexible scheduling options to accommodate your personal needs. • Be part of a positive and supportive work environment that values diversity and inclusion. EEOC Statement: It is the policy of BEST, A GardaWorld Company to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, BEST, A GardaWorld Company complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of BEST, A GardaWorld Company not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment. License #13265