Benefit Service Center, Inc.

Answer inbound healthcare insurance calls, provide assistance, make outbound calls, document interactions, and collaborate with team members. | 1+ years recent call center experience, high school diploma, California Life & Health Insurance license or willingness to obtain, strong communication skills, and proficiency with Microsoft Office. | Call Center Representative Full-time | $21–$24/hr | Monday–Friday, 8:30 AM – 5:00 PM We are hiring a Call Center Representative to join our fast-paced, customer-focused team. This role is ideal for someone with recent call center experience, strong customer service skills, and knowledge of healthcare insurance (a strong plus). A California Life and Health Insurance license is required (or must be obtained, we provide licensing support to the right candidate). What You’ll Do • Answer inbound calls from individuals inquiring about established healthcare insurance plans. • Provide accurate, friendly, and efficient assistance. • Make outbound follow-up calls as needed. • Document all calls and keep client records current. • Process documents and respond to emails according to company procedures. • Collaborate with team members in a supportive environment. What We’re Looking For • 1+ years of recent experience (within the last 2 years) in a high-volume call center. • Knowledge of healthcare insurance is a strong plus. • Ability to handle a high volume of calls daily with professionalism and care. • California Life & Health Insurance license or willingness to obtain with our support. • High school diploma or equivalent. • Excellent verbal communication, active listening, and multitasking skills. • Strong attention to detail. • Proficiency with Microsoft Office and ability to learn new systems. • Spanish bilingual a plus. Pay & Benefits • Pay range $21 - $24 • Schedule: Full-time | Monday – Friday, 8:30 AM – 5:00 PM • Benefits include: • Medical, dental, vision, life and disability insurance • Flexible Spending Account • 401(k) with matching • Flexible Spending Account • Paid time off Job Type: Full-time Pay: $21.00 - $24.00 per hour Expected hours: 40 per week Benefits: • 401(k) matching • Dental insurance • Flexible spending account • Health insurance • Life insurance • Paid time off • Vision insurance Experience: • Call Center: 1 year (Required) Language: • Spanish (Preferred) License/Certification: • Life & Health Insurance License (Preferred) Work Location: In person