Benchling

Build custom integrations and internal engineering products connecting customer workflows to the platform. | Requires 2+ years software engineering experience with Python and AWS familiarity and a customer-first approach. | We are rebuilding biotech for the AI era. When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done. Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma. We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today. ROLE OVERVIEW Customer Engineering owns two connected mandates: building custom integrations that connect biopharma and biotech customers' scientific and IT workflows directly to Benchling, and building the internal engineering products — desktop applications, Connect adapters, Tenant Operations tooling, and public MCP servers — that make that integration work scale across our whole customer base. See an example of our customer integration work on our website, which describes how we automated DNA assembly to improve efficiency and reduce cost. RESPONSIBILITIES Collaborate directly with customers to understand complex scientific workflows and implement product integrations. Own projects end-to-end, from initial design to production rollout, whether the "customer" is an external biopharma partner or Benchling's own engineering org. Strengthen Benchling's APIs and developer platform by leveraging the latest features and acting as the voice of the customer — or the team you're building for — to other groups within engineering. Contribute to continuous improvement of the Customer Engineering team’s tooling and best practices, including being hands-on with our testing frameworks and CI/CD systems. Help scale our product and team. As a member of the engineering team, you'll be an integral part of how we mature our engineering processes and hiring. Check out our blog for some examples of what we work on at Benchling. Here are some other examples of Customer Engineering projects: Tools to assist with DNA assembly - scientists need to plan which DNA entities should be combined to express a particular protein. They want to automate searching for the possible components of this assembly given desired ratios and what materials are available in inventory. Robot and instrument integration - scientists are increasingly using automated hardware in the lab to perform measurements. By integrating Benchling with machines like liquid handlers, we are working towards a world where a scientist can perform a physical experiment entirely using software. Tenant Operations - provisioning and configuring a customer's Benchling tenant used to mean manual, one-off engineering work for every request. We're building the internal tools and standardized workflows that let anyone on the team run these operations quickly and consistently, without relying on tribal knowledge. Public MCP servers - we build and maintain the servers that expose trusted scientific data sources, like ClinicalTrials.gov, bioRxiv, and ChEMBL, through the Model Context Protocol (MCP), so AI agents and tools can pull structured data directly into a researcher's workflow. QUALIFICATIONS 2+ years of experience in software engineering A customer-first approach to building software Familiarity with Python and AWS Strong abilities in problem solving and iterating on feedback Desire to own projects and interest in the real world impact of your code Curiosity in learning more about life science (prior knowledge is not required; desire to learn is a must) HOW WE WORK We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday). #LI-Hybrid #BI-Hybrid #LI-KW1 Benchling welcomes everyone. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.

Build and maintain full-stack features for workflow engine and collaborate with AI teams to integrate AI-assisted scientific work. | 3+ years experience with Python and React, comfortable with AI-assisted development, and strong product sense. | We are rebuilding biotech for the AI era. When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done. Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma. We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today. ROLE OVERVIEW The Process Development team builds the workflow platform that enables biotech and pharmaceutical companies to design, execute, and track complex scientific manufacturing processes at scale. Our workflow engine is the foundational layer — a system that lets scientists and operators model their processes as structured workflows and then execute them reliably, whether one person is doing everything or an entire team is coordinating across steps. As a Software Engineer on this team, you'll work full-stack across the workflow engine, recipes, and assays — the core systems that Benchling customers depend on to run their operations. You'll build features that show up directly in how scientists manage manufacturing workflows, contribute to a platform layer that other Benchling teams are beginning to adopt, and help shape how AI tooling gets integrated into the engineering culture of this team. RESPONSIBILITIES Build and maintain core features across the workflow engine, recipes, and assays — full-stack across backend services and frontend product surfaces Contribute to the data layer modeling that underpins workflow graph structures and task execution tracking Build products on top of the workflow orchestration engine for industry standard processes Collaborate cross-functionally with the AI Agents team to expose both the workflow engine and products built on top to enable AI-assisted scientific work Write well-documented, well-tested code and participate actively in code review Engage with on-call rotation (approximately 1.5 weeks per person per quarter) to support a customer-facing product used continuously by life science teams Partner with product management and design to translate complex scientific workflow needs into intuitive, reliable software Embrace AI-assisted development practices — this team expects engineers to work alongside and in parallel with agents as a core part of the development workflow QUALIFICATIONS 3+ years of professional software engineering experience building and maintaining production systems Full-stack experience — comfort working across backend (Python or similar) and frontend (React or equivalent) Strong product sense with the ability to iterate based on user feedback and evolving requirements Collaborative mindset — able to work closely with engineers, PMs, and cross-functional partners across a complex codebase Willingness to engage with AI-assisted development tools (Cloud agents, Cursor, Claude Code, or equivalent) as a primary mode of working Interest in learning about life sciences — prior biotech knowledge not required, but genuine curiosity is. HOW WE WORK We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday). #LI-Hybrid #BI-Hybrid #LI-MD1 Benchling welcomes everyone. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.

Design and develop scalable features for audit coverage, document lifecycle management, and regulatory compliance workflows while collaborating with cross-functional teams to integrate AI and LLM solutions into enterprise systems. | 3+ years of software engineering experience with strong backend and API development skills and ability to deliver multi-sprint projects end-to-end across the full stack. | We are rebuilding biotech for the AI era. When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done. Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma. ROLE OVERVIEW The Enterprise Lifecycle team is a newly formed engineering team dedicated to ensuring Benchling's largest customers—internationally recognizable names developing some of the world's most innovative treatments and cures—are successful in regulated environments. Our mission is to help them prove their products are safe for human consumption and navigate complex regulatory processes with confidence and efficiency. The Enterprise Lifecycle team owns critical capabilities including auditing, document lifecycle management, exports, and backups. These are the foundational systems that ensure data integrity, compliance, and auditability across Benchling's platform. Our work directly enables Benchling's expansion into the enterprise market and supports customers navigating some of the most rigorous regulatory requirements in the world. Looking forward, we are exploring how AI can transform the compliance experience for our customers. We envision intelligent systems that help QA teams and auditors navigate complex regulatory requirements, surface relevant information from vast datasets, and streamline compliance workflows. As a Software Engineer on this team, you'll have the opportunity to shape how AI is applied to these high-stakes, accuracy-critical domains. The team currently consists of seven engineers working on systems that touch nearly every part of the product. You will collaborate extensively with other engineering teams across the organization, as these horizontal systems require deep integration and coordination. This is high-stakes, high-impact work where correctness and attention to detail matter enormously. As a software engineer on this team, you'll ship products that help customers meet regulatory requirements while building platform capabilities that raise the bar for engineering across the company. You will own horizontally impactful systems while delivering features that appear in FDA submissions and GxP-regulated workflows. This role sits at the intersection of platform and product work, requiring both deep technical expertise and strong product sense. RESPONSIBILITIES Design, develop, and deliver features and systems that advance Benchling's product and business goals across areas such as audit coverage, export systems, document lifecycle management, and regulatory compliance workflows Own end-to-end delivery of significant projects — from planning and development through deployment, maintenance, and monitoring — across multi-sprint, multi-person initiatives Design technical solutions for open-ended problems, working independently on smaller projects and collaborating with senior engineers on larger efforts Write well-documented, well-tested code that follows company best practices, and execute refactors that improve the codebase Participate actively in code reviews, providing thoughtful and actionable feedback that raises the quality of team output Partner with product management, design, and cross-functional stakeholders to translate customer needs into technical solutions, clarifying requirements and surfacing tradeoffs Explore opportunities to leverage AI and LLMs to improve compliance workflows, audit reporting, and regulatory navigation for our customers Contribute to team discussions and process improvements, and help resolve communication gaps within and across teams Collaborate with other teams to ensure our horizontal platform systems integrate well and support product development across the organization QUALIFICATIONS 3+ years of experience as a software engineer, with demonstrated growth in scope and independence Experience delivering multi-sprint projects end-to-end, including planning, task breakdown, and tracking Strong experience building backend systems and APIs for cloud-based web applications Familiarity with frontend development and willingness to build full-stack solutions when needed Ability to design technical solutions that account for edge cases, performance, scalability, and maintainability Comfort working in ambiguous problem spaces where methods and outcomes involve tradeoffs Clear written and verbal communication skills, with the ability to synthesize project status and share it with stakeholders A collaborative mindset — willingness to mentor junior engineers and help teammates be more productive Interest in learning about life sciences. Prior biotech knowledge not required, but enthusiasm to learn is essential Nice-to-Have Qualifications Experience building software for highly regulated industries (pharmaceuticals, medical devices, aerospace, financial services) Familiarity with compliance requirements such as FDA 21 CFR Part 11, GxP, or similar regulatory frameworks Exposure to audit logging systems, audit trails, or regulatory reporting capabilities Interest in AI/LLM applications, particularly in domains requiring high accuracy and reliability Experience with document management systems, version control, or content lifecycle management Familiarity with data export systems or large-scale data processing Experience with Python and PostgreSQL Experience with React or similar JavaScript-based frontend frameworks Previous work in enterprise B2B SaaS Education or work experience in life sciences, biotechnology, or pharmaceutical sectors HOW WE WORK We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday). #LI-Hybrid #BI-Hybrid #LI-MD1 Benchling welcomes everyone. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.

Manage and optimize IT infrastructure including endpoint environments, IAM solutions, automation, and AWS services. | 6+ years IT systems engineering experience with advanced IAM skills, scripting, MDM, and strong communication. | We are rebuilding biotech for the AI era. When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done. Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma. ROLE OVERVIEW The Business Technology team is looking for a Systems Engineer to help enhance and support our IT infrastructure. In this role, you’ll assist in managing and optimizing endpoint environments (macOS, Windows), support identity and access management (IAM) solutions, build integrations and automation, and assist with AWS infrastructure management and new service deployments. RESPONSIBILITIES • Maintain and improve our endpoint management tools to provide a seamless experience across macOS and Windows devices. • Develop automation to streamline workflows and enhance the employee experience. • Apply engineering best practices, including Infrastructure as Code (IaC) with Terraform, configuration management, log aggregation, monitoring, telemetry, and alerting to scale and optimize critical IT functions. • Implement and maintain automated IAM solutions with Okta to strengthen security and access controls. • Manage system upgrades and integrations, ensuring minimal disruption to business operations. • Jira administration of projects, automation, and integrations to support business objectives. • Participate in and ensure alignment of IT services with our compliance responsibilities. • Build and maintain runbooks, support documentation, and automation scripts. Identify opportunities to streamline IT operations and reduce manual toil. QUALIFICATIONS • 6+ years in IT Systems Engineering, corporate infrastructure, or a related technical role. • Advanced experience in Identity and Access Management, especially with Okta and SCIM integrations. • Familiarity in scripting languages like Bash or Python for automation and configuration. • Hands on knowledge of modern Mobile Device Management (MDM) solutions such as Jamf, Intune, Fleet. • Skilled in implementing, managing, and scaling IAM solutions and automation with a focus on Okta. • Proven experience building scalable, self-sufficient automations in Okta Workflows. • Excellent communication skills, with the ability to engage effectively with both technical teams and non-technical stakeholders. • Comfortable owning projects end-to-end, from scoping and planning through to implementation and documentation. • Deep understanding of IT infrastructure and services, including SaaS app management, endpoint security, and networking fundamentals. HOW WE WORK We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday). #LI-Hybrid #BI-Hybrid #LI-CG1 Benchling welcomes everyone. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.

Manage customer relationships, drive renewals and expansions, and collaborate with internal teams to maximize customer value in a hybrid work environment. | 2-4+ years in account management or related roles in SaaS, life sciences background or experience, strong negotiation skills, and willingness to travel 10-20% with hybrid work onsite 3 days/week. | ROLE OVERVIEW Benchling believes in putting our customers at the center of everything we do. We strive to provide an exceptional experience for our customers and our users from the first touchpoint, through our implementations, and once they are live. We take pride in our world-class renewal rates, and Account Management is an essential part of this equation. To keep up with our rapidly expanding growth, we are establishing and building a new function of seasoned Account Managers with experience in Life Sciences, who can help grow the organization, develop our processes, and drive execution. Our Account Manager team works alongside our Professional Services, Product, Sales and technical teams to help our most strategic customers enhance the value of their Benchling investments. Account Managers will engage regularly and strategize directly with our customers to ensure long term value. Alongside the client, they will develop strategies and tactics to understand the health of the client, own renewal negotiations and execution and drive expansion of success packages. Through regular engagements with the clients, Account Managers will identify who can benefit from a product or technical subject matter expert related to areas of improvement, and direct them to the approapriate team to drive progress on customer initiatives. RESPONSIBILITIES • Build and maintain productive relationships with key stakeholders across Scientific and IT functional areas including customer champions and economic buyers. • Experience managing complex customers with highly technical implementations. • Define and implement customer engagement models throughout the lifetime customer journey to ensure customer satisfaction, governance, expansion opportunity in order to maximize value. • Ensure strong processes and systems are in place so that trends in customer contraction and churn are identified early, communicated with the appropriate audience, and appropriate follow-up action is taken. • Manage the renewal experience, identify and define client challenges or new scientific business case opportunities aligned with the customers' objectives and vision with support from the extended Benchling team to client success and avoid contraction/churn. • Experience negotiating large renewals and expansions in collaboration with sales to drive accurate forecasting around adoption, expansion and retention. QUALIFICATIONS • BS or M.Sc. in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering OR experience working in Life Sciences field. • 2-4+ years of Account management, Customer Success, Renewal Management, Sales, Professional Services, or Consulting experience in a SaaS software environment with the ability to forge relationships with users, decision makers, and influential stakeholders. • 2-4+ years commercial experience in negotiations utilizing skills to handle contract discussions and ensure favorable outcomes for both the customer and the company. • An understanding of Life Sciences R&D processes and scientific concepts is preferred. Demonstrated ability to immediately interface and build trust with Scientists, as well as Director & VP Level Business and IT leaders in top Biotech and Pharma companies. • Excellent communication skills, able to communicate confidently and concisely in verbal, written and presentation formats to all types of audiences. • Self-motivated, independent, adaptable, and can thrive in a fast-paced startup environment. • Ability to travel 10-20% based on customer needs. HOW WE WORK We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday). SALARY RANGE Benchling takes a market-based approach to pay. The candidate's starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and work location. For this role the base salary is $87,500 - $120,750. However, because this role is eligible to participate in Benchling's commission plan, it is common for employees in this role to receive total on-target earnings of $125,000 - $172,500. To help you determine which zone applies to your location, please see this resource. If you have questions regarding a specific location's zone designation, please contact a recruiter for additional information. Total Compensation includes the following: • Competitive salary and equity • Broad range of medical, dental, and vision plans for employees and their dependents • Fertility healthcare and family-forming benefits • Four months of fully paid parental leave • 401(k) + Employer Match • Commuter benefits for in-office employees and a generous home office set up stipend for remote employees • Mental health benefits, including therapy and coaching, for employees and their dependents • Monthly Wellness stipend • Learning and development stipend • Generous and flexible vacation • Company-wide Winter holiday shutdown • Sabbaticals for 5-year and 10-year anniversaries #LI-Hybrid #BI-Hybrid #LI-SF1 #LI-SF1