Benchling

Develop and prioritize platform features for admin experiences, ensuring security, compliance, and usability for enterprise customers. | 3-5 years of product management experience, technical understanding, experience with SaaS enterprise products, and strong communication skills. | Biotechnology is rewriting life as we know it, from the medicines we take, to the crops we grow, the materials we wear, and the household goods that we rely on every day. But moving at the new speed of science requires better technology. Benchling’s mission is to unlock the power of biotechnology. The world’s most innovative biotech companies use Benchling’s R&D Cloud to power the development of breakthrough products and accelerate time to milestone and market. Come help us bring modern software to modern science. ROLE OVERVIEW The Admin Platform team builds experiences for admins and a foundation for the rest of Benchling engineers to build on, making it easy to guarantee that all applications on Benchling share mission-critical capabilities and are secure and compliant by default. Our Admin Platform is critical to enable Benchling to expand its footprint into new product areas and support requirements for our enterprise customers. We're seeking a Product Manager to continue the evolution of Benchling's Admin Platform, shaping and executing on a roadmap for the platform capabilities that delight customers and enable product teams across Benchling to deliver secure, scalable, and enterprise-grade solutions to life sciences customers. A critical part of this role is driving discovery, prioritization, and delivery of customer-facing admin experiences that empower IT administrators, system owners, and power users to configure, manage, and govern their Benchling environments. You will drive the development of intuitive admin experiences and self-service capabilities that enable customers to manage users and permissions, configure system settings, and customize Benchling to meet their organizational needs—all without requiring engineering support or professional services engagement. You will own foundational platform features including permissions and access controls, compliance capabilities, and cross-cutting identity services that power Benchling's entire product suite. This role sits at the intersection of platform engineering, enterprise requirements, and product enablement—requiring both technical depth and strategic product thinking to balance platform investment with business impact while delivering admin experiences that are powerful while staying accessible to non-technical users. RESPONSIBILITIES Talk to admins at our customers to understand pain points in current workflows and opportunities for us to delight them Work with internal partners to understand where platform solutions can enable faster delivery and better admin experiences on their features Prioritize initiatives that improve the admin experience, reduce friction, and accelerate task completion Define product requirements and success metrics, and collaborate with engineering to ensure smooth execution QUALIFICATIONS 3-5 years of product management or equivalent experience Proven ability to work effectively with engineering and design teams on complex technical topics, balancing technical constraints with user experience and business priorities Experience shipping platform or admin products in B2B SaaS environments, particularly those serving enterprise customers with rigorous security and compliance needs Curious and systems-minded: you enjoy digging into how things work and identifying where small changes can have outsized impacts Comfortable operating in technical domains, even if you don’t have an engineering background Clear written and verbal communication skills Experience with life sciences workflows or regulated industries is a plus but not required. HOW WE WORK We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday). SALARY RANGE Benchling takes a market-based approach to pay. The candidate's starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and work location. For this role the base salary range is $153,000 - $207,000. Total Compensation includes the following: Competitive total rewards package Broad range of medical, dental, and vision plans for employees and their dependents Fertility healthcare and family-forming benefits Four months of fully paid parental leave 401(k) + Employer Match Commuter benefits for in-office employees and a generous home office set up stipend for remote employees Mental health benefits, including therapy and coaching, for employees and their dependents Monthly Wellness stipend Learning and development stipend Generous and flexible vacation Company-wide Winter holiday shutdown Sabbaticals for 5-year and 10-year anniversaries #LI-Hybrid #BI-Hybrid #LI-EN Benchling welcomes everyone. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.

Design and deliver cloud-based integrations and automations for biotech clients, leading technical consulting engagements, and collaborating with product and engineering teams. | B.S in a life sciences or engineering field, 5+ years of client-facing SaaS implementation or consulting experience, proficiency with REST APIs and Python, and strong communication skills. | Biotechnology is rewriting life as we know it, from the medicines we take, to the crops we grow, the materials we wear, and the household goods that we rely on every day. But moving at the new speed of science requires better technology. Benchling’s mission is to unlock the power of biotechnology. The world’s most innovative biotech companies use Benchling’s R&D Cloud to power the development of breakthrough products and accelerate time to milestone and market. Come help us bring modern software to modern science. ROLE OVERVIEW We’re looking for a Technical Solutions Architect with expertise across life sciences R&D and complex software systems, working as the key technical partner to both customer and internal engineering teams to design and deliver impactful solutions that drive scientific progress. In this role, you will work with customer developers and IT leaders, using your extensive knowledge of Benchling, modern SaaS technologies, and complex scientific processes ensure successful integration of Benchling within complex IT ecosystems. You will be responsible for scoping end user requirements, designing solutions, and ensuring the successful delivery of custom automation and integration solutions for Benchling users. RESPONSIBILITIES Lead technical consulting engagements with IT professionals at the cutting edge of biotechnology to understand their IT landscape (e.g., scientific/informatics software and instruments) and recommend how best Benchling can enable their informatics vision. Design, prototype, and oversee the delivery of cloud-based integrations and automations on top of Benchling’s developer platform. Engage cross-functionally with product and engineering to communicate customer feedback, and align proposed solutions with Benchling roadmap and feature availability. Collaborate with project and implementation managers to enable complex rollouts at large enterprise customers, proactively identifying technical risks and product gaps and designing solutions around them. Build and deliver convincing demos or POCs during initial stages of implementation projects to ensure stakeholder alignment, on proposed solutions. Leverage industry and project experience to contribute to Benchling’s technical documentation, and developer platform product roadmap. QUALIFICATIONS B.S in a life sciences discipline or engineering/computer science 5+ years of client-facing software implementation and/or consulting experience, with demonstrated success managing enterprise-scale SaaS projects. Comfortable using REST APIs and Python to design and build integration demos, and write and share example code with customer Developers. Demonstrated success in technical leadership and conceptual modeling to turn complex and abstract concepts into technical assets. Familiar with modern cloud software development processes, tools, and architectures. Excellent communication and collaboration skills, with the ability to present complex technical solutions clearly to diverse audiences and work effectively across internal teams. Ability to travel to customer sites up to 10-20% based on customer and project needs. HOW WE WORK We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday). SALARY RANGE Benchling takes a market-based approach to pay. The candidate's starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and work location. For this role the base salary range is $149,623 to $202,431. To help you determine which zone applies to your location, please see this resource. If you have questions regarding a specific location's zone designation, please contact a recruiter for additional information. Total Compensation includes the following: Competitive salary and equity Broad range of medical, dental, and vision plans for employees and their dependents Fertility healthcare and family-forming benefits Four months of fully paid parental leave 401(k) + Employer Match Commuter benefits for in-office employees and a generous home office set up stipend for remote employees Mental health benefits, including therapy and coaching, for employees and their dependents Monthly Wellness stipend Learning and development stipend Generous and flexible vacation Company-wide Winter holiday shutdown Sabbaticals for 5-year and 10-year anniversaries #LI-Hybrid #BI-Hybrid #LI-TD1 Benchling welcomes everyone. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.

Designing and building scalable, regulated enterprise systems for biotech customers, including API development and system architecture. | 8+ years of software engineering experience, leadership in projects, backend and frontend development skills, and interest in life sciences. | Biotechnology is rewriting life as we know it, from the medicines we take, to the crops we grow, the materials we wear, and the household goods that we rely on every day. But moving at the new speed of science requires better technology. Benchling’s mission is to unlock the power of biotechnology. The world’s most innovative biotech companies use Benchling’s R&D Cloud to power the development of breakthrough products and accelerate time to milestone and market. Come help us bring modern software to modern science. ROLE OVERVIEW The Enterprise Lifecycle team is a newly formed engineering team dedicated to ensuring Benchling's largest customers—internationally recognizable names developing some of the world's most innovative treatments and cures—are successful in regulated environments. Our mission is to help them prove their products are safe for human consumption and navigate complex regulatory processes with confidence and efficiency. As a Software Engineer on this team, you will be a technical leader responsible for designing and building the critical systems that enterprise customers depend on for regulatory submissions and audits. You will own horizontally impactful systems while directly enabling features that appear in FDA submissions and GxP-regulated workflows. This role sits at the intersection of platform and product work, requiring both deep technical expertise and strong product sense. Our team values technical excellence, a deep understanding of user needs, and a commitment to building products that make complex scientific work easier and more efficient. If you're excited about solving challenging technical problems that have a meaningful impact on global health and innovation, we’d love to hear from you. RESPONSIBILITIES Drive the design and development of innovative products and systems that advance Benchling's product and business goals, serving as a technical expert within the team Independently architect and implement solutions to complex, open-ended problems in areas such as comprehensive audit coverage, scalable export systems, document lifecycle management, and regulatory compliance workflows Lead large, sophisticated initiatives spanning multiple quarters, breaking down ambiguous requirements into concrete technical plans and iterative delivery milestones Design for scale and reliability with the future in mind, anticipating technical challenges across our growing enterprise customer base Write exceptionally well-documented, well-tested code that follows company best practices and serves as an example for others Provide technical leadership through code reviews, architectural guidance, and mentorship of engineers across experience levels Partner closely with product management, design, and cross-functional stakeholders to translate customer needs into technical solutions Explore and evaluate opportunities to leverage AI and LLMs to improve compliance workflows, audit reporting, and regulatory navigation for our customers Establish and improve standards of code quality, style, and architecture at the team level Own end-to-end delivery of critical features, from planning and development through deployment, maintenance, and monitoring Collaborate with other teams to ensure our horizontal systems integrate seamlessly and enable product development across the organization QUALIFICATIONS 8+ years of experience as a software engineer, with demonstrated progression of increasing scope and impact Experience as a technical lead on significant projects involving multiple engineers across multiple quarters Strong experience building backend systems and APIs for cloud-based web applications Solid understanding of frontend development and the ability to build full-stack solutions when needed Proven ability to design scalable, robust software architectures that align with business requirements and long-term maintainability Track record of independently scoping and driving initiative-level work with feature scope and impact across a whole product area or team Excellent written and verbal communication skills, with the ability to produce clear technical designs and articulate complex technical concepts to diverse audiences Demonstrated ability to mentor and develop other engineers, enabling them to be more productive and successful Interest in learning about life sciences. Prior biotech knowledge not required, but enthusiasm to learn is essential HOW WE WORK We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday). SALARY RANGE Benchling takes a market-based approach to pay. The candidate's starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and work location. For this role the base salary range is $186,622 - $252,488 To help you determine which zone applies to your location, please see this resource. If you have questions regarding a specific location's zone designation, please contact a recruiter for additional information. Total Compensation includes the following: Competitive total rewards package Broad range of medical, dental, and vision plans for employees and their dependents Fertility healthcare and family-forming benefits Four months of fully paid parental leave 401(k) + Employer Match Commuter benefits for in-office employees and a generous home office set up stipend for remote employees Mental health benefits, including therapy and coaching, for employees and their dependents Monthly Wellness stipend Learning and development stipend Generous and flexible vacation Company-wide Winter holiday shutdown Sabbaticals for 5-year and 10-year anniversaries #LI-Hybrid #BI-Hybrid #LI-GP1 Benchling welcomes everyone. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.

Manage customer relationships, drive renewals and expansions, and collaborate with internal teams to maximize customer value in a hybrid work environment. | 2-4+ years in account management or related roles in SaaS, life sciences background or experience, strong negotiation skills, and willingness to travel 10-20% with hybrid work onsite 3 days/week. | ROLE OVERVIEW Benchling believes in putting our customers at the center of everything we do. We strive to provide an exceptional experience for our customers and our users from the first touchpoint, through our implementations, and once they are live. We take pride in our world-class renewal rates, and Account Management is an essential part of this equation. To keep up with our rapidly expanding growth, we are establishing and building a new function of seasoned Account Managers with experience in Life Sciences, who can help grow the organization, develop our processes, and drive execution. Our Account Manager team works alongside our Professional Services, Product, Sales and technical teams to help our most strategic customers enhance the value of their Benchling investments. Account Managers will engage regularly and strategize directly with our customers to ensure long term value. Alongside the client, they will develop strategies and tactics to understand the health of the client, own renewal negotiations and execution and drive expansion of success packages. Through regular engagements with the clients, Account Managers will identify who can benefit from a product or technical subject matter expert related to areas of improvement, and direct them to the approapriate team to drive progress on customer initiatives. RESPONSIBILITIES • Build and maintain productive relationships with key stakeholders across Scientific and IT functional areas including customer champions and economic buyers. • Experience managing complex customers with highly technical implementations. • Define and implement customer engagement models throughout the lifetime customer journey to ensure customer satisfaction, governance, expansion opportunity in order to maximize value. • Ensure strong processes and systems are in place so that trends in customer contraction and churn are identified early, communicated with the appropriate audience, and appropriate follow-up action is taken. • Manage the renewal experience, identify and define client challenges or new scientific business case opportunities aligned with the customers' objectives and vision with support from the extended Benchling team to client success and avoid contraction/churn. • Experience negotiating large renewals and expansions in collaboration with sales to drive accurate forecasting around adoption, expansion and retention. QUALIFICATIONS • BS or M.Sc. in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering OR experience working in Life Sciences field. • 2-4+ years of Account management, Customer Success, Renewal Management, Sales, Professional Services, or Consulting experience in a SaaS software environment with the ability to forge relationships with users, decision makers, and influential stakeholders. • 2-4+ years commercial experience in negotiations utilizing skills to handle contract discussions and ensure favorable outcomes for both the customer and the company. • An understanding of Life Sciences R&D processes and scientific concepts is preferred. Demonstrated ability to immediately interface and build trust with Scientists, as well as Director & VP Level Business and IT leaders in top Biotech and Pharma companies. • Excellent communication skills, able to communicate confidently and concisely in verbal, written and presentation formats to all types of audiences. • Self-motivated, independent, adaptable, and can thrive in a fast-paced startup environment. • Ability to travel 10-20% based on customer needs. HOW WE WORK We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday). SALARY RANGE Benchling takes a market-based approach to pay. The candidate's starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and work location. For this role the base salary is $87,500 - $120,750. However, because this role is eligible to participate in Benchling's commission plan, it is common for employees in this role to receive total on-target earnings of $125,000 - $172,500. To help you determine which zone applies to your location, please see this resource. If you have questions regarding a specific location's zone designation, please contact a recruiter for additional information. Total Compensation includes the following: • Competitive salary and equity • Broad range of medical, dental, and vision plans for employees and their dependents • Fertility healthcare and family-forming benefits • Four months of fully paid parental leave • 401(k) + Employer Match • Commuter benefits for in-office employees and a generous home office set up stipend for remote employees • Mental health benefits, including therapy and coaching, for employees and their dependents • Monthly Wellness stipend • Learning and development stipend • Generous and flexible vacation • Company-wide Winter holiday shutdown • Sabbaticals for 5-year and 10-year anniversaries #LI-Hybrid #BI-Hybrid #LI-SF1 #LI-SF1