Belnick, LLC

Handling customer inquiries and resolving issues efficiently in a remote environment. | Minimum one year of customer service experience, proficiency with multiple screens, and strong organizational skills. | Are you the next Ubique Group Employee? Come be a part of our dynamic team! Ubique Group is a digital forward, consumer-driven powerhouse featuring an expansive portfolio of furniture brands. With over 20 years of building multiple brands from inception to success, Ubique Group offers a wide assortment of furniture solutions and furnishings that represent a perfect balance of form, function, and style. At Ubique Group, our fingers aren't just on the pulse of the marketplace; we anticipate it, transforming the typical point-and-click shopping experience into an inspired, rewarding consumer journey.  Ubique Group is more than a company; we are a community of passionate, hard-working, and supportive people who believe in our business and each other. We champion our employees' individual capabilities and the team's collective power and extend that commitment to our surrounding families and communities. About the Role: The Portal Management Team is responsible for handling communications and cases for our Customer Portals. They also provide solutions to fit individualized situations and prioritize the customer’s needs at each step of the process.  Essential Functions: * Ability to multi-task, prioritize, and manage time effectively to better assist dealers and customers.  * Interact with both internal and external customers. * Update Portal (s) throughout the day.  * Ensures that our portal customers/dealers are provided with quality customer service at every step of their inquiry. * Includes working up to 35-40 cases per day while maintaining an accuracy rate of 97% or higher. * Ensure appropriate actions are taken to resolve customers’ problems and concerns in a timely yet accurate manner. * Keep an accurate and detailed account of customer inquiries and resolutions within each SO and/or case. * Ensures that all processes and procedures are maintained, and a proper resolution has been provided.  * Properly maintains personal case queues within set parameters and closes within the required 24-48 business hours.  * Meet personal/customer service team daily goals.  * Able to work in a team environment.  * Evaluate customer needs to determine the strategy most effective in meeting their requirements.   Qualifications:  * Minimum of one year customer service experience. * Ability to take ownership of customer complaints, resolve conflicts and manage their expectations. * Excellent Interpersonal and customer service skills. * Proficient computer skills with ability to utilize up to three screens at one time. * Ability to work independently and meet deadlines in a fast-paced, detail-oriented environment.  * Highly developed sense of integrity and commitment to customer satisfaction. * Analytical and critical thinking skills. * Multitasking and organizational skills. * Excellent time-management skills. Benefits: * Position is fully remote We offer a competitive benefit package that includes: * Major medical, dental, and vision benefits available day one no waiting period * Company-paid life insurance and employee assistance program for all employees * 401K with company match * Employee discount on Ubique Group products * Free office chair and desk for remote employees * Employee-led organization Ubique Cares engages in monthly and quarterly employee engagement activities packed with fun and giveaways! * Ubique offers 9 paid holidays plus 1 floating holiday per year and up to 13 Accrued PTO days per year  Ubique Group is an equal-opportunity employer. We seek to employ the most qualified individuals for all our roles.

Lead sourcing execution for new product development, manage supplier relationships, and ensure timely, cost-effective product launches. | Over 5 years of experience in sourcing or supply chain within a consumer goods environment, with overseas manufacturing experience, and strong negotiation skills. | Are you the next Ubique Employee? Come be a part of our dynamic team!   Ubique Group is a digital forward, consumer-driven powerhouse featuring an expansive portfolio of furniture brands. With over 20 years of building multiple brands from inception to success, Ubique Group offers a wide assortment of furniture solutions and furnishings that represent a perfect balance of form, function and style. At Ubique Group our fingers aren't just on the pulse of the marketplace, we anticipate it, transforming the typical point-and-click shopping experience into an inspired, rewarding consumer journey.     Ubique Group is more than a company; we are a community of passionate, hard-working, and supportive people who believe in our business and each other. We champion the individual capabilities of our employees and the collective power of the team, and extend that commitment to our surrounding families and communities.  About the Role: Reporting to the VP of Sourcing, the Sourcing Development Manager will play a critical role in bringing new products to market faster by leading sourcing execution throughout the new product development lifecycle. This position is responsible for driving supplier sourcing, quoting, costing, and sample development to support on-time, on-cost product launches.  As a key partner to Product Management and Product Development, this role works cross-functionally with three Product Managers, one Product Development Manager, and overseas manufacturing partners to ensure sourcing decisions align with product strategy, development timelines, and commercial targets. The Sourcing Development Manager serves as the primary sourcing lead during development, proactively identifying risks, resolving issues, and maintaining momentum from concept through commercialization.  This is an excellent opportunity for a sourcing professional who thrives in a fast-paced CPG environment, enjoys building strong supplier partnerships, and wants to make a direct impact on speed-to-market, cost efficiency, and execution excellence across a growing product portfolio.  What You’ll Do  • Own sourcing execution for new product development initiatives, supporting projects from early concept through launch handoff • Lead supplier identification, onboarding, and development in partnership with overseas factories and global sourcing partners • Manage prototype, pre-production, and final sample development; track progress, approvals, and revisions to maintain critical development timelines • Own supplier quoting and costing processes, including MOQ alignment, lead times, negotiations, and cost trade-offs to support margin and launch targets • Partner closely with Product Managers and the Product Development Manager to align sourcing decisions with product strategy, development milestones, and launch schedules • Identify and proactively mitigate sourcing-related risks including capacity constraints, timeline risks, logistics challenges, and compliance requirements • Ensure sourcing activities meet quality, regulatory, and compliance standards throughout development • Maintain and manage sourcing documentation including costing files, BOMs, supplier details, and development notes to support seamless handoff to Product Management at commercialization • Act as the primary sourcing point of contact during development, reducing reliance on Product Managers and Development leadership for day-to-day sourcing execution • Support continuous improvement of sourcing and development processes to improve speed, cost efficiency, and execution consistency  Qualifications & Experience  • 5+ years of sourcing, supply chain, or product development experience within a CPG or consumer goods environment • Hands-on experience working with overseas manufacturers and global supply chains • Strong understanding of costing, MOQs, lead times, and supplier negotiations • Proven ability to manage multiple development projects simultaneously in a fast-paced environment • Strong cross-functional communication skills with Product, Development, Design, and Operations teams • Highly organized, detail-oriented, and proactive problem solver Benefits:  We offer a competitive benefit package that includes:  * Major medical, dental, and vision benefits available day one no waiting period * Company-paid life insurance and employee assistance program for all employees * 401K with company match * Employee discount on Ubique Group products * Free office chair for remote employees * Employee-led organization Ubique Cares engages in monthly and quarterly employee engagement activities packed with fun and giveaways! * Ubique Group offers 9 paid holidays plus 1 floating holiday per year and up to 18 Accrued PTO days per year   D/V/F/M EOE

Manage and verify customer orders, coordinate with logistics, and resolve discrepancies to ensure timely delivery and high customer satisfaction. | Minimum 2 years in order management or customer service, proficiency with MS Office, strong organizational and communication skills, remote work experience preferred. | Are you the next Ubique Employee? Come be a part of our dynamic team!   Ubique Group is a digital forward, consumer-driven powerhouse featuring an expansive portfolio of furniture brands. With over 20 years of building multiple brands from inception to success, Ubique Group offers a wide assortment of furniture solutions and furnishings that represent a perfect balance of form, function and style. At Ubique Group our fingers aren't just on the pulse of the marketplace, we anticipate it, transforming the typical point-and-click shopping experience into an inspired, rewarding consumer journey.     Ubique Group is more than a company; we are a community of passionate, hard-working, and supportive people who believe in our business and each other. We champion the individual capabilities of our employees and the collective power of the team, and extend that commitment to our surrounding families and communities.  Our goal is to meet the best service standards as we work to deliver the highest level of customer satisfaction!  Job Summary:   The Specialist, Customer Success Support plays a critical role in ensuring the seamless processing and fulfillment of customer orders within the retail trade sector. This position is responsible for managing the entire order lifecycle, from order entry and verification to coordination with logistics and customer service teams to guarantee timely delivery. This role requires close collaboration with internal departments and external partners to resolve any order discrepancies or issues, thereby maintaining high customer satisfaction levels. The Specialist will also analyze order data to identify trends and recommend process improvements that enhance operational efficiency. Ultimately, this position ensures that customer expectations are met or exceeded through accurate, efficient, and proactive order management practices. Minimum Qualifications: * High school diploma or equivalent; Associate’s or Bachelor’s degree preferred. * Minimum of 2 years’ experience in order management, customer service, or a related field within retail or supply chain environments. * Proficiency with order management systems and Microsoft Office Suite, especially Excel. * Strong organizational skills with the ability to manage multiple priorities and deadlines. * Excellent communication skills, both written and verbal. Preferred Qualifications: * Experience working in retail trade or e-commerce order fulfillment. * Familiarity with ERP systems such as SAP, Oracle, or similar platforms. * Knowledge of inventory management and logistics processes. * Demonstrated ability to analyze data and generate actionable insights. * Previous experience working in a remote environment. Responsibilities: * Process and verify customer orders accurately and efficiently using order management systems. * Coordinate with warehouse, logistics, and customer service teams to ensure timely order fulfillment and delivery. * Monitor order status and proactively communicate with customers and internal stakeholders regarding any delays or issues. * Investigate and resolve order discrepancies, returns, and cancellations in a timely manner. * Maintain detailed records of orders and transactions to support reporting and audit requirements. * Collaborate with cross-functional teams to identify and implement process improvements in order management workflows. * Provide support for special order requests and manage exceptions as needed. * Maintain a professional presence in all virtual meetings, including keeping the camera on unless otherwise approved. * Consistently meet daily performance targets. (Performance metrics step up progressively at 15, 20, and 45 days) * 30+ orders entered per day * 50+ cases closed per day * Sub 3% order entry error rate * CSAT (customer review) score of 3.0 or higher Skills: The Specialist will utilize strong organizational and communication skills daily to manage and track orders accurately, ensuring all stakeholders are informed of order statuses and any issues. Proficiency in order management and ERP systems enables efficient processing and resolution of order discrepancies. Analytical skills are applied to review order data, identify trends, and recommend improvements that enhance operational workflows. Collaboration skills are essential for working effectively with cross-functional teams such as logistics, warehouse, and customer service to meet customer expectations. Additionally, adaptability and problem-solving skills are critical in managing exceptions and special-order requests in a dynamic retail environment. Physical Requirements:   * Prolonged periods of sitting and working on a computer * Must be able to lift 15 pounds at a time  Benefits: * Position is fully remote We offer a competitive benefit package that includes: * Major medical, dental, and vision benefits available day one no waiting period * Company-paid life insurance and employee assistance program for all employees * 401K with company match * Employee discount on Ubique Group products * Free office chair and desk for remote employees * Employee-led organization Ubique Cares engages in monthly and quarterly employee engagement activities packed with fun and giveaways! Ubique offers 9 paid holidays plus 1 floating holiday per year and up to 13 Accrued PTO days per year  D/V/F/M EOE