Bellami

Lead and manage a regional sales team, develop and execute sales strategies, grow key accounts, and represent the company at industry events. | 7+ years outside sales with 3+ years regional leadership, Spanish fluency, proven sales success, beauty industry experience preferred, and willingness to travel. | Description The Regional Sales Director is responsible for driving revenue growth, brand awareness, and customer satisfaction within their assigned territory. This role will lead a team of field sales representatives, manage key accounts, and execute strategic plans to grow Bellami’s presence across both professional and retail channels. Key Responsibilities: Lead and manage a team of Regional Sales Managers and/or Account Executives across the assigned territory Develop and execute regional sales strategies aligned with company goals and KPIs Identify and grow key accounts, including salons, and educational partners Track performance metrics and provide regular sales forecasting and reporting Partner with education, marketing, and customer success teams to support account growth and retention Provide hands-on leadership in the field, conducting regular account visits and team coaching Maintain strong knowledge of the competitive landscape and industry trends Represent Bellami at trade shows, industry events, and regional meetings Requirements 7+ years of experience in outside sales, with at least 3+ years in a regional or multi-territory leadership role Fluent in Spanish is required Proven track record of hitting or exceeding sales goals Experience in the beauty or professional hair industry highly preferred Strong leadership, communication, and relationship-building skills Willingness to travel up to 50% of the time Bachelor’s degree in Business, Marketing, or related field preferred Benefits and Perks Base pay of $125,000 plus commission and bonus based on performance 401(k) with company match - $ for $ up to 4% - immediately vested Vacation/Holiday Leave Great Medical/Dental/Vision Insurance Life and AD&D Insurance Opportunities for growth and advancement And so much more! A Part of the BIG Picture BELLAMI is a proud brand of Beauty Industry Group, a beauty company that owns a portfolio of beauty brands based in North America, Australia, and parts of Europe and Latin America. Beauty Industry Group is a leading consumer beauty products company with an exciting and growing portfolio of beauty brands. The BIG portfolio consists of several recognized, highly reputable hair extension brands that span a variety of distribution channels. Across its brands, BIG is the largest hair extension business in the U.S. and one of the largest globally, with a focus on the professional extensions segment. With more than 500 team members, BIG is a unique, empowering place to work for motivated professionals who hunger to see the impact their work is making. The management team is young and entrepreneurial and has fostered a powerful culture that celebrates excellence, transparency, diversity, and integrity. BIG's company headquarters are located in Salt Lake City, Utah, with additional offices in California, New Jersey, Arizona, Australia, Germany, Canada, and the UK.

Deliver world-class customer support across multiple channels, resolve complaints with empathy, share feedback to improve products, and meet performance metrics. | 2-3 years customer experience in beauty/fashion, complaint resolution skills, strong communication, tech-savvy with Salesforce/Shopify, cosmetology license preferred, flexible availability. | Job Type Full-time Description We’re looking for a high-energy, positive, and customer-obsessed specialist to join our Customer Experience team. In this role, you’ll be the voice of our brand, building meaningful connections with clients while helping them feel confident and inspired in their hair journey. From answering product questions to resolving challenges with care and empathy, you’ll play a key role in delivering world-class support across calls, emails, texts, and chats. You’ll not only provide solutions—you’ll create experiences that leave our customers feeling valued, empowered, and excited about our products. Key Responsibilities • Deliver an elevated, world-class experience to every client interaction across calls, emails, texts, and chats. • Build strong connections with customers while resolving inquiries with professionalism, positivity, and empathy. • Use complaint-resolution expertise to turn challenges into opportunities for stronger customer relationships. • Proactively share customer feedback and insights to help improve products, processes, and experiences. • Support initiatives and projects that enhance customer satisfaction and strengthen the overall customer journey. • Engage with platforms such as trust pilot, reviews.io and social media. • Strive to exceed performance metrics, including call resolution, response time, and customer satisfaction scores. Requirements • 2–3 years of experience in a customer experience or service center role (beauty, fashion, cosmetics, or related industries preferred). • Strong background in complaint resolution and delivering solutions that inspire confidence and trust. • Outstanding telephone, interpersonal, and written communication skills. • Tech-savvy with strong computer skills; Salesforce and/or Shopify experience a plus. • Experience in hairdressing or hair extensions is a plus; cosmetology license strongly preferred. • Ability to make sound, independent decisions within service protocols. • Flexible availability for a consistent 40-hour week, including weekends and occasional overtime. • High energy, positive attitude, and a true passion for creating exceptional customer experiences.