BCD

Conduct customer-facing implementations of travel booking systems, assess incidents, and coordinate with internal and external teams to resolve issues. | Advanced experience in the travel industry and GDS Sabre, basic project management, and advanced administration of online booking tools. | Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team CSS TSSM Travel Technology Implementation Specialist (Remote) Department: CSS TSSM Travel Technology Implementation Full-time, Brazil, United States, Canada, Mexico, Costa Rica CSS TSSM Travel Technology Implementation Specialist is responsible for assessing incidents and determining solution approaches during the implementation stage. You will need to understand the request for changes and determine the best approach. You will also need to apply a solution approach and ensure the business problem has been resolved. This role will proactively identify opportunities for improvements. As a CSS TSSM Travel Technology Implementation Specialist, you will • Conduct customer facing implementations of OBTs and other products • Logically conduct assessments, replicate errors or test situations if possible • Coordinate activities with a range of internal or external teams across various issues • Execute small to highest complex configuration changes (many systems, many logics, many interactions, and dependencies) • Demonstrate excellent customer service and develop customer-centric communication • Support defined and agreed productivity targets • Adopt constructive collaboration behavior within and outside the team About you • Advanced experience in the corporate travel industry is required • Advanced experience in travel technology is required (GDS Sabre) • Basic project management experience • Advanced administration knowledge of online booking tool (Concur, Cytric or other relevant tool) • Commercial Support Experience • Advanced experience in an international workspace • Excellent written and verbal communication skills in English. Spanish would be a plus About us We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel. Your life at BCD Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD. You’ll be offered • Flexible working hours and work-from-home or remote opportunities • Opportunities to grow your skillset and career • Generous vacation days so you can rest and recharge • A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools • Travel industry professional perks and discounts • An inclusive work environment where diversity is celebrated At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of CSS TSSM Travel Technology Manager is between $59,000 and $76,000. The actual pay depends on your skills, qualifications, experience and geographical location. Ready to join the journey? Apply now! We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply. We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com. #LI-Remote #LI-PL1

Define and govern product management lifecycle, establish deployment strategies, and improve operational efficiency across global teams. | Extensive experience in product operations, enterprise deployment, and change initiatives, with leadership in global technology or travel organizations. | Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team Senior Director, Product Operations – Process & Deployment (Remote) Full time, United States In this role, you will be accountable for defining and governing the product management lifecycle for Travel Experience & Commerce products, ensuring consistent, high-quality execution from planning through deployment and adoption. This role owns how TEC products are deployed across the enterprise and enables teams accountable for client-level selling, implementation, and support of those products through standardized processes, change management, and readiness frameworks. The Senior Director establishes governance, standards, and performance measures that drive deployment productivity, operational excellence, and predictable go-live outcomes across all markets and regions. As a Senior Director, Product Operations – Process & Deployment, you will • Drive the creation, adoption, and continuous improvement of core product management practices and deliverables • Develop and institutionalize a Product Management Playbook that defines best practices, governance, and execution standards • Define and own the deployment strategy across all Travel Experience & Commerce initiatives and engagement & support throughout the enterprise • Establish global governance models for deployment readiness, change enablement, and release accountability • Create a standardized approach for managing change across product launches and operational shifts • Establish deployment success metrics - Deployment Release Adherence (%), Average Deployment Delay (Days), Deployment Success Rate (%), Customer Impact (Incident Measurement) • Own the Product Operations tooling strategy supporting deployment, execution tracking, and governance • Act as a senior integrator across Product Management & Operations, Engineering, PMO, Finance, and Commercial teams on behalf of Travel Experience & Commerce initiatives About you • Extensive experience in Product Operations, Product Delivery, Program Leadership, or Operational Excellence • Demonstrated experience leading enterprise-scale deployment and change initiatives • Proven track record of improving deployment productivity, reducing execution risk, and driving cost efficiency • Deep expertise in operating model design, governance frameworks, and cross-functional orchestration • Experience influencing senior executives and shaping enterprise delivery strategy • Experience leading operational transformation within a global technology or travel organization • Lean, Agile, Six Sigma, or equivalent process excellence certifications • Experience supporting competitive, customer-facing digital platforms at scale About us We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel. Your life at BCD Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD. You’ll be offered • Flexible working hours and work-from-home or remote opportunities • Opportunities to grow your skillset and career • Generous vacation days so you can rest and recharge • A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools • Travel industry professional perks and discounts • An inclusive work environment where diversity is celebrated At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Senior Director, Product Operations – Process & Deployment is between $130,000 and $150,000. The actual pay depends on your skills, qualifications, experience and geographical location. Ready to join the journey? Apply now! We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply. We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com. #LI-Remote #LI-VP1

Conduct profitability assessments, develop reports and dashboards, and analyze hotel supplier performance to inform strategic decisions. | Experience in business analysis within a multi-unit hotel or TMC environment, proficiency in MS Excel, basic SQL skills, and strong analytical and communication skills. | Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team Hotel Analyst, Supplier Management & Delivery (Remote) Full time, United States, Canada In this role, you will lead reporting and analytics initiatives to support hotel supplier reviews, delivering insights that inform strategic decisions and optimize program performance. You will develop a deep understanding of the “story” the data and dashboards can tell and be able to effectively communicate that story verbally, visually and in written form. As a Hotel Analyst, Supplier Management & Delivery, you will • Conduct profitability assessments of preferred hotel suppliers, identifying opportunities to enhance earnings • Monitor and interpret key metrics such as spend trends, rate compliance, and earnings contribution to evaluate supplier effectiveness • Design and distribute reporting packages that assess hotel contract performance, rate competitiveness, and alignment with business objectives • Collaborate with cross-functional teams to identify gaps in reporting and contribute to the development of scalable tools and dashboards • Benchmark hotel financial performance against industry standards and historical data to support supplier negotiations and business reviews • Build and maintain dynamic dashboards and reports that track KPIs related to hotel spend, market trends, and supplier performance • Identify trends and provide recommendations to drive additional performance improvement • Prepare ad hoc analysis and reporting About you • Experience in a business analysis role within a multi-unit hotel or TMC environment required • Ability to develop and present trending and market share analysis • Proficiency with MS Excel, including the ability to do pivot tables and macros • Basic SQL skills required • Power BI capabilities would be a plus • Exceptional analytical and problem-solving skills with the ability to interpret complex data and provide actionable insights • Effective organizational and time management skills, with a solid ability to manage multiple tasks and timetables and to set and meet deadlines • Flexible with proven ability to conform to shifting priorities, demands, and timelines • Bachelor's degree in Finance, Accounting, Economics, or a related field (or equivalent experience) • Excellent communication skills and ability to present findings to senior leadership About us We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel. Your life at BCD Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD. You’ll be offered • Flexible working hours and work-from-home or remote opportunities • Opportunities to grow your skillset and career • Generous vacation days so you can rest and recharge • A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools • Travel industry professional perks and discounts • An inclusive work environment where diversity is celebrated At BCD Travel, we value you; you define our culture and success. We carefully consider various compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Hotel Analyst, Supplier Management & Delivery is between $50,000 and $70,000. The pay depends on your skills, qualifications, experience, and location. Ready to join the journey? Apply now! We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply. We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com. #LI-Remote #LI-RJ1

Design and deliver engaging security awareness training and communications, maintain security intranet content, and support global awareness campaigns. | Experience in training or communications preferably in cybersecurity, strong multimedia content skills, proficiency with communication tools, and ability to translate technical security topics. | Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team Training and Communication Specialist – Information Security (Remote) Full time, United States, Canada The Information Security team is seeking a creative and tech-savvy Training and Communication Specialist to lead the development and delivery of engaging security awareness content. This role is responsible for designing impactful training programs, managing internal security communications, and maintaining the security intranet presence. The ideal candidate is highly skilled in multimedia tools and visual storytelling, with a strong understanding of how to communicate complex security topics in a clear and engaging way. As a Training and Communication Specialist – Information Security, you will • Design and deliver engaging security training for employees using a variety of formats (e.g., video, e-learning, live sessions) • Create internal and external communications to promote security awareness, initiatives, and best practices • Maintain and update the Information Security intranet site, ensuring content is current, relevant, and user-friendly • Develop visually compelling materials using tools such as PowerPoint, Canva, Synthesia, and other media platforms • Collaborate with subject matter experts to translate technical content into clear, engaging messaging • Support global awareness campaigns, phishing simulations, and compliance training rollouts • Track and report on training effectiveness and engagement metrics • Ensure all content aligns with brand, tone, and compliance standards About you • Prior experience in training, communications, or a related field—preferably in cybersecurity or IT • Strong understanding of information security principles and the ability to communicate them effectively to diverse audiences • Proven ability to create high-quality multimedia content (videos, presentations, infographics) • Proficiency with tools such as Canva, Synthesia, PowerPoint, and video editing platforms • Strong writing, editing, and storytelling skills • Experience managing intranet content (e.g., SharePoint, Confluence, or similar platforms) • Ability to work cross-functionally and manage multiple projects in a fast-paced environment • Familiarity with adult learning principles and instructional design is a plus About us We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel. Your life at BCD Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD. You’ll be offered • Flexible working hours and work-from-home or remote opportunities • Opportunities to grow your skillset and career • Generous vacation days so you can rest and recharge • A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools • Travel industry professional perks and discounts • An inclusive work environment where diversity is celebrated Ready to join the journey? Apply now! We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply. We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com. #LI-Remote #LI-VP1