Baylor Scott & White Health

Drive product strategy and roadmap, oversee product lifecycle, troubleshoot operational and technical issues, and support go-to-market and launch activities. | Bachelor's degree or equivalent experience with 5 years in product management or related roles. | About Us Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values are: • We serve faithfully by doing what's right with a joyful heart. • We never settle by constantly striving for better. • We are in it together by supporting one another and those we serve. • We make an impact by taking initiative and delivering exceptional experience. Benefits Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: • Immediate eligibility for health and welfare benefits • 401(k) savings plan with dollar-for-dollar match up to 5% • Tuition Reimbursement • PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level. Job Summary Hybrid position, will travel to Dallas, TX one week each month (travel provided). This role leads BSWH's innovation agenda on the Customer Solutions team. It supports planning, development, and launch of new, innovative products that set BSWH apart in the market. We are innovating products and services as part of Baylor Health Enterprises, an internal startup within the health system. The Customer Solutions team is a major growth engine. It develops and launches new digital customer solutions. Customer Solutions generates growth from innovative "white space" opportunities. It focuses on ideas that span digital and traditional in-person channels. The Product Manager will drive the product strategy, define the product roadmap, and oversee the product development lifecycle. This is an exciting opportunity to join an innovative team changing how a healthcare provider goes to market. It provides an environment that stimulates professional growth. The pay range for this position is $59.81/hour (entry level qualifications) - $92.72/hour (highly experienced). The specific rate will depend upon the successful candidate's specific qualifications and prior experience. Essential Functions of the Role • Collaborate with the Portfolio Manager, Product Lead, and team members. Develop and execute a comprehensive product vision, strategic direction, and roadmap. • Conduct customer and stakeholder research to identify needs, pain points, and areas for product improvement. • Build successful technical features and operational processes that work in tandem to provide great user experiences. • Purposefully identify and resolve issues and risks, communicating impact and recommended resolutions to leadership. • Troubleshoot and resolve issues associated with operations, technology, or product feature that impacts customer experience. • Measures and report on OKRs and help the team achieve those OKRs. • Execute the GTM roadmap as defined by the Product Manager, collaborating to adjust it as needed. • Monitor and evaluate product performance metrics, user engagement, and customer feedback to drive continuous improvement. • Set and execute sprint goals and communicate with leadership to ensure prioritization aligns with business aims. • Recommend opportunities to improve the product roadmap to the Director of Product. Key Success Factors • Execute product roadmap aligned with BSWH strategy and organizational goals. • Support scalability of products across BSWH enterprise. • Produce actionable insights to build product problem statement and use cases, including buyer and user personas. • Synthesize data to conduct addressable market assessment and sizing, as well as inventory the market-leading landscape. • Assess for and apply process improvements to optimize operations and financial performance. • Partner with the Director of Product to collaborate with internal stakeholders. Work with engineering, operations, and finance to understand use cases. Assess costs and feasibility, and align product development with BSWH goals. • Collaborate with customer relationship counterparts to bring in the voice of the customer and stakeholders into the product delivery. • Synthesize market intelligence data to help identify areas for enhancements until product reaches maturity. • Support go-to-market strategies within product line. • Support implementation team in successful launch and implementation of products. • Ability to work with and manage external vendors and provide support with contracting efforts. Belonging Statement We believe that all people should feel welcomed, valued and supported. QUALIFICATIONS • EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification • EXPERIENCE - 5 Years of Experience

Lead nursing-led digital health initiatives, develop training, and foster nurse champions to promote MyBSWHealth adoption. | Requires RN/BSN, healthcare experience, leadership, and digital health knowledge, which are not present in your profile. | Nursing Engagement & Innovation Lead This is a Hybrid role in Dallas Texas Position Summary Baylor Scott & White Health is seeking a dynamic, enthusiastic and forward-thinking Nursing Engagement and Innovation Lead to champion innovations and technology, including the MyBSWHealth platform across clinical settings. This role will be instrumental in shaping nursing-led initiatives that promote digital health adoption and enhance the patient experience through technology. Key Responsibilities Lead Nursing Promotion of Innovation at Bedside: Develop and execute strategies to encourage nurses and clinical team members to advocate for MyBSWHealth account set up and usage among patients and proxy relationships. Collaborate with Customer Journey and Digital Health Teams: Ensure seamless coordination between nursing staff, digital health, and journey teams to support MyBSWHealth features and usage. Training & Enablement: Assist in the development and delivery of training materials for nursing/clinical teams on how to guide patients through MyBSWHealth app features, including Epic Bedside, Care Companion, test results, and appointment scheduling. Feedback & Improvement: Continually collect feedback from nursing staff and patients to continuously improve app workflows and user experience. Clinical Workflow Integration: Identify opportunities to embed MyBSWHealth touchpoints into daily nursing workflows, ensuring digital engagement becomes a natural part of patient care. Change Management & Adoption Strategy: Serve as a change champion by supporting adoption strategies, addressing barriers to usage, and celebrating nursing-led success stories. Data-Driven Insights: Partner with journey and analytics teams to monitor nursing-driven MyBSWHealth adoption metrics and use data to inform engagement strategies. Patient-Centered Design Input: Represent nursing perspectives in app development discussions to ensure features align with real-world clinical needs and patient expectations. Peer Champion Network: Establish and lead a network of nurse champions across sites to promote best practices and foster a culture of digital health advocacy. Recognition & Incentives: Collaborate with leadership to design recognition programs that celebrate nurses who excel in promoting MyBSWHealth account set up and usage Policy & Compliance Alignment: Ensure nursing engagement strategies align with privacy, compliance, and clinical documentation standards. Qualifications RN or BSN required; advanced degree preferred. Experience in patient education, digital health, or clinical informatics. Strong communication and leadership skills. Impact This role will directly support Baylor Scott & White’s strategic goals of improving access, convenience, and satisfaction through digital health tools. By empowering nurses to lead the charge, we ensure patients receive timely, clear, and compassionate guidance on using MyBSWHealth. BENEFITS Our competitive benefits package includes the following - Immediate eligibility for health and welfare benefits - 401(k) savings plan with dollar-for-dollar match up to 5% - Tuition Reimbursement - PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level QUALIFICATIONS - EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification - EXPERIENCE - 5 Years of Experience

The Risk Adjustment Analyst Sr is responsible for monitoring and oversight of the end-to-end encounter management workflow, analyzing complex encounter process issues, and supporting risk adjustment data management activities. This role involves collaboration across departments to implement business process changes and ensure compliance with regulatory guidelines. | A Bachelor's degree in a quantitative discipline or equivalent work experience is required, along with at least 2 years of experience in healthcare analytics and working with ACA and medical claims data. Proficiency in SQL and advanced knowledge of data analysis tools are essential. | JOB SUMMARY The Risk Adjustment Analyst Sr is responsible for monitoring and oversight of the end-to-end encounter management workflow. This position analyzes complex encounter inbound/outbound process issues, using data from internal and external sources to provide insight to decision-makers. This role supports program management activities around risk adjustment data management and submissions to CMS. This role may require some domestic travel to support network partnerships and new strategic implementations. ESSENTIAL FUNCTIONS OF THE ROLE Responsible for documenting, monitoring, and analyzing the end-to-end encounter life cycle., inbound and outbound encounter process. Monitors and oversees the end-to-end claims encounter management workflow. Identifies and interprets encounter data, submission requirements and performance metrics per the regulatory and health plan guidelines. Performs analysis and reporting activities related to risk score calculation, claims/encounters data submission, chart review programs and audits, and related performance metrics. Analyzes claims and supplemental data to identify reporting gaps, risk gaps and/or sources of incorrect and incomplete diagnostic data. Using data from internal and external sources, analyzes complex encounter inbound/outbound process issues to provide insight to decision-makers. Researches and documents all encounter errors in established systems(s)/database(s) with appropriate statistical trend analysis. Performs root cause analysis of claims/encounters processing and submission issues; develops recommendations based on data and industry standards. Collaborates across various departments to design and implement any business process and/or systems changes to meet encounter data processing and submission goals. Communicates regularly with management on issues discovered through research efforts. Develops various encounter related reports (i.e., exception reports, performance reports, root cause analysis outcome reports, etc.) and distributes them to appropriate departments for error resolution, follow up and performance monitoring. Participates in the workgroup to resolve encounter data and process issues. Analysis and forecasting of risk adjusted revenue PMPM by contact, plan and member cohorts. Perform analysis and reporting activities relating to risk score calculation. claims/encounters data submission, chart review programs and audits, and related performance metrics. Performs various financial analysis such as revenue forecasting and ROI. Contributes to program improvement by designing and implementing business process and system changes, collaborating to resolve encounter data and process issues and managing policy and procedure documentation. Oversee updates to department policies and procedures regarding risk adjustment data management. Remain current on CMS Risk Adjustment models and data collection requirements. KEY SUCCESS FACTORS Advanced knowledge of SQL, MS Excel, MS Access, MS Word, MS Visio and MS PowerPoint. Using SQL, able to design and run intermediate to complex queries and reports from multiple databases. Able to independently gather, interpret and analyze data for the purpose of identifying trends, problems and opportunities for improvement. Excellent time management and organizational skills with the ability to handle multiple tasks in a timely and accurate manner. Able to work under pressure, adhere to deadlines and know when to escalate information and issues. Highly motivated and able to work with minimal guidance, independently and as a team participant. Outstanding verbal and written communications skills with the ability to communicate clearly to all levels of an organization. Ability to work in a high paced environment independently and with cross functional groups. Knowledge of ACA, Medicare, Medicaid, MCO, TPA business requirements preferred. Experience with healthcare encounters, enrollment and pharmacy data preferred. BENEFITS Our competitive benefits package includes the following - Immediate eligibility for health and welfare benefits - 401(k) savings plan with dollar-for-dollar match up to 5% - Tuition Reimbursement - PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level QUALIFICATIONS - EDUCATION - Bachelor's in Quantitative discipline such as finance, economics, or mathematics or 4 years of work experience above the minimum qualification - EXPERIENCE 2 Years of Experience in Healthcare Analytics 2 years working with ACA and Medical Claims, MMR, MOR, MAO-002, MAO-004 and RAPs/EDS data Experience with Healthcare claims, enrollment and pharmacy data is preferred Knowledge of ACA, Medicare, and TPA business requirements is a plus. Skills/Abilities: Excellent data manipulation, communication, analytical and statistical skills are required. Must be comfortable with SQL, MS Excel, MS Access, MS Word, MS Visio and MS PowerPoint. Must have excellent time management and organizational skills with the ability to handle multiple tasks in a timely and accurate manner. Must have the ability to work under pressure, adhere to deadlines and know when to escalate information/issues. Must have a high level of self-motivation and with little guidance/supervision. Must be able to work both independently as well as a team participant. Must have outstanding verbal and written communications skills with the ability to communicate clearly to all levels of an organization. Must have strong interpersonal skills Ability to independently gather, interpret and analyze data Ability to extract data from database using SQL Ability to design and run intermediate to complex queries and reports Ability to identify trends, problems, and opportunities for improvement Ability to work in a high paced environment independently and with cross-functional groups

Lead the development and roadmap of an AI-powered scheduling product, collaborate with cross-functional teams, and drive data-driven improvements in patient care scheduling experiences. | 2-4 years product management experience with at least 1 year in AI or digital healthcare products, strong cross-functional skills, and familiarity or interest in LLMs and healthcare scheduling workflows. | About Us Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values are: • We serve faithfully by doing what's right with a joyful heart. • We never settle by constantly striving for better. • We are in it together by supporting one another and those we serve. • We make an impact by taking initiative and delivering exceptional experience. Benefits Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: • Eligibility on day 1 for all benefits • Dollar-for-dollar 401(k) match, up to 5% • Debt-free tuition assistance, offering access to many no-cost and low-cost degrees, certificates and more • Immediate access to time off benefits At Baylor Scott & White Health, your well-being is our top priority. Note: Benefits may vary based on position type and/or level Job Summary We are seeking a Digital Product Manager 2 to lead development of an , AI-powered scheduling experience for Baylor Scott & White Health (BSWH) customers. This role will be instrumental in shaping how patients i find and book care more intuitively and proactively. In this role, you will collaborate closely with product, design, research, clinical operations, engineering, and data science teams to design, build, and continuously improve an AI-native scheduling experience. You will help define how we use large language models (LLMs), user context, and orchestration frameworks to create frictionless and personalized care access journeys. What You’ll Do • Own the AI scheduling product vision and roadmap: Define and execute a strategy to transform how patients schedule care using conversational AI and intelligent agents. • Shape intelligent user experiences: Translate complex patient needs into elegant, scalable interactions that feel natural and assistive - whether through proactive nudges, search, or conversational interfaces. • Partner cross-functionally: Work closely with partner teams focused on scheduling, as well as engineering teams, to ensure seamless integration between the AI assistant, care pathways, and legacy systems. • Data driven decision making: Ability to set data-driven goals with cross-functional stakeholders, and to continuously track progress and drive impact over time • Drive AI product excellence: Collaborate with data scientists and ML engineers to define and validate success metrics for relevance, accuracy, and completion. Inform prompt design, model fine-tuning needs, and agent orchestration logic. • Champion customer empathy: Deeply understand customer needs, pain points, and behavior across digital and physical touchpoints. Leverage that insight to improve AI agent capabilities and task completion. • Test and validate hypotheses: Design A/B tests, interpret user behavior analytics, and iterate on experience flows to improve engagement, accuracy, and scheduling conversion rates. Who You Are • Have 2-4 years of product management experience, ideally with at least 1 year working on AI or search-powered products, voice or chat-based assistants, or digital healthcare tools. • Passionate about unlocking access to care through cutting-edge digital experiences and have strong empathy for both patients and clinicians. • Thrive in highly cross-functional environments, with a proven ability to translate complex technical ideas into clear user and business value. • Understand how LLMs work (or are excited to learn), and you’re comfortable collaborating with data science teams to explore model behaviors, prompt performance, and end-user feedback. • Have experience working on platform-level experiences, e.g. as search, scheduling, or personalization—and know how to break big problems into phased, testable releases. • Deeply care about ethics, safety, and trust in AI, and you understand the stakes of building technology in a healthcare setting. Bonus Points • Experience building with or around AI orchestration frameworks (e.g., LangChain, LangGraph, Azure AI Studio) • Familiarity with Epic scheduling workflows or clinical appointment booking logic • A background in conversational UX or human-in-the-loop systems • Exposure to search ranking, matching algorithms, or retrieval-augmented generation (RAG) systems The pay range for this position is $$36.49/hr (entry-level qualifications) - $63.11/hr (highly experienced). The specific rate will depend upon the successful candidate’s specific qualifications and prior experience Belonging Statement We believe that all people should feel welcomed, valued and supported, and that our workforce should be reflective of the communities we serve. QUALIFICATIONS • EDUCATION - Bachelor's • EXPERIENCE - 2 Years of Experience

Consult with executives and managers to develop and implement HR strategies, drive employee engagement, manage employee relations investigations, and support organizational change. | Bachelor's degree or equivalent experience, 5 years HR experience, PHR certification preferred, strong interpersonal and communication skills, knowledge of HR laws, and ability to work hybrid locally. | About Us Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values are: • We serve faithfully by doing what's right with a joyful heart. • We never settle by constantly striving for better. • We are in it together by supporting one another and those we serve. • We make an impact by taking initiative and delivering exceptional experience. Benefits Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: • Eligibility on day 1 for all benefits • Dollar-for-dollar 401(k) match, up to 5% • Debt-free tuition assistance, offering access to many no-cost and low-cost degrees, certificates and more • Immediate access to time off benefits At Baylor Scott & White Health, your well-being is our top priority. Note: Benefits may vary based on position type and/or level Job Summary The Human Resources (HR) Business Partner 2 consults with executives and leaders. They develop and implement HR strategies to support business goals and enhance organization effectiveness. This position promotes employee engagement through timely and comprehensive employee relations investigations and conflict resolution. Essential Functions of the Role • Drives business unit strategy back to HR to build a strong alliance with managers using various communication and influencing skills. • Examines existing processes and suggests improvements collaboratively. Works with others to create innovative solutions within influence and guidelines. • Examines, influences, and drives positive change in retention, engagement, and performance. Supports conclusions and makes recommendations for organizational change and goal achievement. Challenges the status quo to overcome barriers and push for positive change. Involves others in processes and recommendations to ensure their support. • Assists employees, coworkers, and managers in understanding necessary changes in the organization. Redirects inquiries to the designated resource to support decisions. Provides direction during chaotic circumstances. Consults with managers clearly and confidently. • Partners with managers to address a variety of organizational challenges through the use of foundational organizational development tools. • Collaborates with managers and the recruitment team on staffing issues. Partners with local facility leadership and Centers of Excellence. Formulates solutions to local staffing and retention issues through related activities. Monitors local recruiting activities. Provides constructive feedback to the centralized recruiting and retention team to promote optimal staffing and employee retention. • Advises managers on legal risks of high-level HR recommendations, like staffing and workforce changes. Partners with HR, managers, and Legal to implement training or interventions to reduce investigation problems. Key Success Factors • Professional Human Resources (PHR) or Senior Professional Human Resources (SPHR) certification preferred. • Exceptional interpersonal skills with the ability to communicate thoughts clearly; both verbally and in writing. • Understanding of HR laws and regulations. • Ability to establish and maintain effective professional relationships across organizational lines. • Ability to provide consistently excellent customer service with empathy, patience and confidence. • Able to balance multiple demands and respond to time constraints. • Ability to research, examine and disseminate information. • General computer skills include using software applications, data entry, information security, electronic medical documentation, handheld scanning, and email. Belonging Statement We believe that all people should feel welcomed, valued and supported, and that our workforce should be reflective of the communities we serve. QUALIFICATIONS • EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification • EXPERIENCE - 5 Years of Experience • Hybrid expectation- 1x a week on-site and as needed (candidate must be local)