Baylor Scott & White Health

Lead and manage SOC operations and outsourced security vendors to ensure effective security monitoring and incident response. | 7+ years experience with SOC management, cybersecurity principles, vendor management, and relevant certifications such as CISSP. | Job Summary As the SOC Manager, you will play a role in the success of the security operations program by providing expertise and management of our managed services provider, on topics surrounding technical infrastructure, process, design, assessment, implementation, awareness, and governance. The SOC Manager will provide technical and operational security expertise to cross-functional teams, serving as a subject matter expert and leader as part of the greater security team responsible for securing the enterprise information and systems by helping to determine and implement security requirements across the enterprise. Finally, this role is expected to be a key player in these processes by leading our outsourced partners in planning, designing, and documenting security systems and assisting in preparing security standards, policies, and procedures to help ensure best practices. Essential Functions Of The Role The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Baylor Scott & White Health. Knowledge, Skills And Abilities • Operate and Maintain • Systems Analysis • Skill in assessing security controls based on cybersecurity principles and tenets. (e.g., CIS CSC, NIST SP 800-53, Cybersecurity Framework, etc.). • Ability to apply cybersecurity and privacy principles to organizational requirements (relevant to confidentiality, integrity, availability, authentication, non-repudiation). • Knowledge of countermeasure design for identified security risks. • Knowledge of network design processes, to include understanding of security objectives, operational objectives, and trade-offs. • Skill in evaluating the adequacy of security designs. • Knowledge Management • Knowledge of computer networking concepts and protocols, and network security methodologies. • Knowledge of risk management processes (e.g., methods for assessing and mitigating risk). • Knowledge of cybersecurity and privacy principles. • Knowledge of cyber threats and vulnerabilities. • Either directly or in collaboration with MSP, train and manage staff. • Analyze • All-Source AnalysisExperience with any common cloud platform – Azure, Google, AWS • Knowledge of the basics of network security (e.g., encryption, firewalls, authentication, honey pots, perimeter protection). • Knowledge of intelligence frameworks, processes, and related systems. • Skill in developing or recommending analytic approaches or solutions to problems and situations for which information is incomplete or for which no precedent exists. • Skill in identifying cyber threats which may jeopardize organization and/or partner interests. • Skill in preparing and presenting briefings. • Oversee and Govern • Strategic Planning and Policy • Ability to manage outsourced security vendors. • Ability to build relationships with internal IT teams. • Knowledge of current and emerging cyber technologies. • Skill in developing workforce and position qualification standards. • Skill in using manpower and personnel IT systems. • Ability to develop policy, plans, and strategy in compliance with laws, regulations, policies, and standards in support of organizational cyber activities. • Ability to leverage best practices and lessons learned of external organizations and academic institutions dealing with cyber issues. • Performs other position appropriate duties as required in a competent, professional, and courteous manner. Preferred Certifications • Certified Information Systems Security Professional (CISSP) certification • Certified Information Security Manager (CISM) certification • Certified Cloud Security Professional (CCSP) • Other relevant security certifications Minimum Requirements • Bachelor's or 4 years of work experience above the minimum qualification • 7 Years of Experience

Lead and coordinate organizational response to cybersecurity incidents ensuring timely containment, recovery, and communication. | 8+ years cybersecurity experience with incident response focus, strong communication skills, knowledge of NIST CSF, and relevant certifications like CISSP. | Job Summary The Cybersecurity Incident Response Coordinator at Baylor Scott & White Health is responsible for leading and coordinating the organization’s response to cybersecurity incidents. This role ensures timely containment, recovery, and communication with key stakeholders, including Business Information Security Officers (BISOs), while keeping business units informed throughout the incident lifecycle. The coordinator drives continuous improvement through lessons learned, strategic planning, and compliance with regulatory requirements. The ideal candidate will have extensive experience in incident management, strong communication skills, and a deep understanding of cybersecurity frameworks such as NIST CSF. Preferred Knowledge, Skills and Abilities • Experience in incident management, exceptional communication skills, and a good understanding of cybersecurity frameworks and processes • Exceptional written and verbal communication skills, with the ability to clearly and concisely convey complex information to both technical and non-technical audiences • 3 -5 years of experience specifically in cybersecurity, with an emphasis on incident response and crisis management • Familiarity with cyber incident response processes, including detection, analysis, containment, eradication, and recovery • Experience with ITIL or a similar service management framework, particularly in relation to incident management and response • Excellent organizational and time management skills, with the ability to prioritize and manage multiple incidents simultaneously • Familiarity with relevant regulations and compliance requirements such as GDPR, HIPAA, or PCI-DSS Preferred Certifications • Certified Information Systems Security Professional (CISSP) certification • Certified Information Security Manager (CISM) certification • CompTIA Advanced Security Practitioner (CASP+) Minimum Qualifications • EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification • EXPERIENCE - 8 Years of Experience

Lead security operations teams and manage detection, automation, and response frameworks across diverse environments. | 7+ years experience with cybersecurity operations, leadership, cloud platforms, security frameworks, and relevant certifications such as CISSP. | Job Summary As the AI Security Engineering Manager, you will play a role in the success of the security operations program by providing expertise and management of our managed services provider, on topics surrounding technical infrastructure, process, design, assessment, implementation, awareness, and governance. The AI Security Engineering Manager will provide technical and operational security expertise to cross-functional teams, serving as a subject matter expert and leader as part of the greater security team responsible for securing the enterprise information and systems by helping to determine and implement security requirements across the enterprise. Finally, this role is expected to be a key player in these processes by leading our outsourced partners in planning, designing, and documenting security systems and assisting in preparing security standards, policies, and procedures to help ensure best practices. Essential Functions Of The Role The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Baylor Scott & White Health. Knowledge, Skills And Abilities • Operate and Maintain • Systems Analysis • Skill in assessing security controls based on cybersecurity principles and tenets. (e.g., CIS CSC, NIST SP 800-53, Cybersecurity Framework, etc.). • Ability to apply cybersecurity and privacy principles to organizational requirements (relevant to confidentiality, integrity, availability, authentication, non-repudiation). • Knowledge of countermeasure design for identified security risks. • Knowledge of network design processes, to include understanding of security objectives, operational objectives, and trade-offs. • Skill in evaluating the adequacy of security designs. • Knowledge Management • Knowledge of computer networking concepts and protocols, and network security methodologies. • Knowledge of risk management processes (e.g., methods for assessing and mitigating risk). • Knowledge of cybersecurity and privacy principles. • Knowledge of cyber threats and vulnerabilities. • Either directly or in collaboration with MSP, train and manage staff • Analyze • All-Source Analysis • Experience with any common cloud platform – Azure, Google, AWS • Knowledge of the basics of network security (e.g., encryption, firewalls, authentication, honey pots, perimeter protection). • Knowledge of intelligence frameworks, processes, and related systems. • Skill in developing or recommending analytic approaches or solutions to problems and situations for which information is incomplete or for which no precedent exists. • Skill in identifying cyber threats which may jeopardize organization and/or partner interests. • Skill in preparing and presenting briefings. • Oversee and Govern • Strategic Planning and Policy • Ability to manage outsourced security vendors. • Ability to build relationships with internal IT teams. • Knowledge of current and emerging cyber technologies. • Skill in developing workforce and position qualification standards. • Skill in using manpower and personnel IT systems. • Ability to develop policy, plans, and strategy in compliance with laws, regulations, policies, and standards in support of organizational cyber activities. • Ability to leverage best practices and lessons learned of external organizations and academic institutions dealing with cyber issues. • Performs other position appropriate duties as required in a competent, professional, and courteous manner. Preferred Certifications • Certified Information Systems Security Professional (CISSP) certification • Certified Information Security Manager (CISM) certification • Certified Cloud Security Professional (CCSP) • Other relevant security certifications Minimum Requirements • Bachelor's or 4 years of work experience above the minimum qualification • 7 Years of Experience

Design and manage HR programs and initiatives aligning with business goals and oversee vendor and budget management. | Bachelor's degree or equivalent experience with 5 years in HR or related roles managing programs and strategic initiatives. | About Us Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values are: • We serve faithfully by doing what's right with a joyful heart. • We never settle by constantly striving for better. • We are in it together by supporting one another and those we serve. • We make an impact by taking initiative and delivering exceptional experience. Benefits Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: • Immediate eligibility for health and welfare benefits • 401(k) savings plan with dollar-for-dollar match up to 5% • Tuition Reimbursement • PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level. Job Summary The HR Program Manager 2 designs, implements, and manages HR programs and initiatives. This includes building relationships with key stakeholders, communication and education initiatives, and overseeing programs and policies to align with HR strategy and business goals. Essential Functions of the Role • Serve as manager on key strategic initiatives, daily administration, or projects. Manage plans, deliverables, and key milestones supporting the organization's mission, vision, and values. Serve as a subject matter expert for functional area programs and processes. • Builds internal and external relationships. Coordinates, collaborates and partners with and guides efforts cross-functionally to achieve desired outcomes. • Develops reports to support functional area strategic initiatives and processes. • Manages, monitors and reviews budget expenses to include all administration fees and claims. • Manages RFP processes with outside vendors and serves as a primary point of contact on vendor management issues. • Monitors and provides oversight of contracts, working with Legal, as needed. • Guides functional area; drives and manages the process for annual programs. • Manages mergers and acquisition efforts including integration of programs. • Manages the development of HRIS integration efforts for functional area. • Oversees the communication of annual plans, partnering with Marketing and outside vendors, as needed. • Assists leadership in designing programs strategically through data analysis and evaluation. Identifies cost containment opportunities from a budget perspective. Supports the organization’s enterprise goals. Key Success Factors • Knowledge of business foundations, including strategy, finance, operations, product and project management. • Proven track record of people, projects and process management. • Exceptional communications skills, both verbal and written. Exceptional presentation skills. • Experience managing client relationships and being a trusted advisor to clients. • Experience presenting to client decision-makers, including executives. • Ability to scope and create detailed project plans. • Understanding of multiple methodologies and related implementation considerations. • Ability to work with technical resources to establish technical activities required to deliver business vision. • Track record of creativity, out-of-the-box thinking and taking initiative. • Positive and collaborative team player. Belonging Statement We believe that all people should feel welcomed, valued and supported. QUALIFICATIONS • EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification • EXPERIENCE - 5 Years of Experience

The Risk Adjustment Analyst Sr is responsible for monitoring and oversight of the end-to-end encounter management workflow, analyzing complex encounter process issues, and supporting risk adjustment data management activities. This role involves collaboration across departments to implement business process changes and ensure compliance with regulatory guidelines. | A Bachelor's degree in a quantitative discipline or equivalent work experience is required, along with at least 2 years of experience in healthcare analytics and working with ACA and medical claims data. Proficiency in SQL and advanced knowledge of data analysis tools are essential. | JOB SUMMARY The Risk Adjustment Analyst Sr is responsible for monitoring and oversight of the end-to-end encounter management workflow. This position analyzes complex encounter inbound/outbound process issues, using data from internal and external sources to provide insight to decision-makers. This role supports program management activities around risk adjustment data management and submissions to CMS. This role may require some domestic travel to support network partnerships and new strategic implementations. ESSENTIAL FUNCTIONS OF THE ROLE Responsible for documenting, monitoring, and analyzing the end-to-end encounter life cycle., inbound and outbound encounter process. Monitors and oversees the end-to-end claims encounter management workflow. Identifies and interprets encounter data, submission requirements and performance metrics per the regulatory and health plan guidelines. Performs analysis and reporting activities related to risk score calculation, claims/encounters data submission, chart review programs and audits, and related performance metrics. Analyzes claims and supplemental data to identify reporting gaps, risk gaps and/or sources of incorrect and incomplete diagnostic data. Using data from internal and external sources, analyzes complex encounter inbound/outbound process issues to provide insight to decision-makers. Researches and documents all encounter errors in established systems(s)/database(s) with appropriate statistical trend analysis. Performs root cause analysis of claims/encounters processing and submission issues; develops recommendations based on data and industry standards. Collaborates across various departments to design and implement any business process and/or systems changes to meet encounter data processing and submission goals. Communicates regularly with management on issues discovered through research efforts. Develops various encounter related reports (i.e., exception reports, performance reports, root cause analysis outcome reports, etc.) and distributes them to appropriate departments for error resolution, follow up and performance monitoring. Participates in the workgroup to resolve encounter data and process issues. Analysis and forecasting of risk adjusted revenue PMPM by contact, plan and member cohorts. Perform analysis and reporting activities relating to risk score calculation. claims/encounters data submission, chart review programs and audits, and related performance metrics. Performs various financial analysis such as revenue forecasting and ROI. Contributes to program improvement by designing and implementing business process and system changes, collaborating to resolve encounter data and process issues and managing policy and procedure documentation. Oversee updates to department policies and procedures regarding risk adjustment data management. Remain current on CMS Risk Adjustment models and data collection requirements. KEY SUCCESS FACTORS Advanced knowledge of SQL, MS Excel, MS Access, MS Word, MS Visio and MS PowerPoint. Using SQL, able to design and run intermediate to complex queries and reports from multiple databases. Able to independently gather, interpret and analyze data for the purpose of identifying trends, problems and opportunities for improvement. Excellent time management and organizational skills with the ability to handle multiple tasks in a timely and accurate manner. Able to work under pressure, adhere to deadlines and know when to escalate information and issues. Highly motivated and able to work with minimal guidance, independently and as a team participant. Outstanding verbal and written communications skills with the ability to communicate clearly to all levels of an organization. Ability to work in a high paced environment independently and with cross functional groups. Knowledge of ACA, Medicare, Medicaid, MCO, TPA business requirements preferred. Experience with healthcare encounters, enrollment and pharmacy data preferred. BENEFITS Our competitive benefits package includes the following - Immediate eligibility for health and welfare benefits - 401(k) savings plan with dollar-for-dollar match up to 5% - Tuition Reimbursement - PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level QUALIFICATIONS - EDUCATION - Bachelor's in Quantitative discipline such as finance, economics, or mathematics or 4 years of work experience above the minimum qualification - EXPERIENCE 2 Years of Experience in Healthcare Analytics 2 years working with ACA and Medical Claims, MMR, MOR, MAO-002, MAO-004 and RAPs/EDS data Experience with Healthcare claims, enrollment and pharmacy data is preferred Knowledge of ACA, Medicare, and TPA business requirements is a plus. Skills/Abilities: Excellent data manipulation, communication, analytical and statistical skills are required. Must be comfortable with SQL, MS Excel, MS Access, MS Word, MS Visio and MS PowerPoint. Must have excellent time management and organizational skills with the ability to handle multiple tasks in a timely and accurate manner. Must have the ability to work under pressure, adhere to deadlines and know when to escalate information/issues. Must have a high level of self-motivation and with little guidance/supervision. Must be able to work both independently as well as a team participant. Must have outstanding verbal and written communications skills with the ability to communicate clearly to all levels of an organization. Must have strong interpersonal skills Ability to independently gather, interpret and analyze data Ability to extract data from database using SQL Ability to design and run intermediate to complex queries and reports Ability to identify trends, problems, and opportunities for improvement Ability to work in a high paced environment independently and with cross-functional groups

Lead the development and roadmap of an AI-powered scheduling product, collaborate with cross-functional teams, and drive data-driven improvements in patient care scheduling experiences. | 2-4 years product management experience with at least 1 year in AI or digital healthcare products, strong cross-functional skills, and familiarity or interest in LLMs and healthcare scheduling workflows. | About Us Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values are: • We serve faithfully by doing what's right with a joyful heart. • We never settle by constantly striving for better. • We are in it together by supporting one another and those we serve. • We make an impact by taking initiative and delivering exceptional experience. Benefits Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: • Eligibility on day 1 for all benefits • Dollar-for-dollar 401(k) match, up to 5% • Debt-free tuition assistance, offering access to many no-cost and low-cost degrees, certificates and more • Immediate access to time off benefits At Baylor Scott & White Health, your well-being is our top priority. Note: Benefits may vary based on position type and/or level Job Summary We are seeking a Digital Product Manager 2 to lead development of an , AI-powered scheduling experience for Baylor Scott & White Health (BSWH) customers. This role will be instrumental in shaping how patients i find and book care more intuitively and proactively. In this role, you will collaborate closely with product, design, research, clinical operations, engineering, and data science teams to design, build, and continuously improve an AI-native scheduling experience. You will help define how we use large language models (LLMs), user context, and orchestration frameworks to create frictionless and personalized care access journeys. What You’ll Do • Own the AI scheduling product vision and roadmap: Define and execute a strategy to transform how patients schedule care using conversational AI and intelligent agents. • Shape intelligent user experiences: Translate complex patient needs into elegant, scalable interactions that feel natural and assistive - whether through proactive nudges, search, or conversational interfaces. • Partner cross-functionally: Work closely with partner teams focused on scheduling, as well as engineering teams, to ensure seamless integration between the AI assistant, care pathways, and legacy systems. • Data driven decision making: Ability to set data-driven goals with cross-functional stakeholders, and to continuously track progress and drive impact over time • Drive AI product excellence: Collaborate with data scientists and ML engineers to define and validate success metrics for relevance, accuracy, and completion. Inform prompt design, model fine-tuning needs, and agent orchestration logic. • Champion customer empathy: Deeply understand customer needs, pain points, and behavior across digital and physical touchpoints. Leverage that insight to improve AI agent capabilities and task completion. • Test and validate hypotheses: Design A/B tests, interpret user behavior analytics, and iterate on experience flows to improve engagement, accuracy, and scheduling conversion rates. Who You Are • Have 2-4 years of product management experience, ideally with at least 1 year working on AI or search-powered products, voice or chat-based assistants, or digital healthcare tools. • Passionate about unlocking access to care through cutting-edge digital experiences and have strong empathy for both patients and clinicians. • Thrive in highly cross-functional environments, with a proven ability to translate complex technical ideas into clear user and business value. • Understand how LLMs work (or are excited to learn), and you’re comfortable collaborating with data science teams to explore model behaviors, prompt performance, and end-user feedback. • Have experience working on platform-level experiences, e.g. as search, scheduling, or personalization—and know how to break big problems into phased, testable releases. • Deeply care about ethics, safety, and trust in AI, and you understand the stakes of building technology in a healthcare setting. Bonus Points • Experience building with or around AI orchestration frameworks (e.g., LangChain, LangGraph, Azure AI Studio) • Familiarity with Epic scheduling workflows or clinical appointment booking logic • A background in conversational UX or human-in-the-loop systems • Exposure to search ranking, matching algorithms, or retrieval-augmented generation (RAG) systems The pay range for this position is $$36.49/hr (entry-level qualifications) - $63.11/hr (highly experienced). The specific rate will depend upon the successful candidate’s specific qualifications and prior experience Belonging Statement We believe that all people should feel welcomed, valued and supported, and that our workforce should be reflective of the communities we serve. QUALIFICATIONS • EDUCATION - Bachelor's • EXPERIENCE - 2 Years of Experience

Consult with executives and managers to develop and implement HR strategies, drive employee engagement, manage employee relations investigations, and support organizational change. | Bachelor's degree or equivalent experience, 5 years HR experience, PHR certification preferred, strong interpersonal and communication skills, knowledge of HR laws, and ability to work hybrid locally. | About Us Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values are: • We serve faithfully by doing what's right with a joyful heart. • We never settle by constantly striving for better. • We are in it together by supporting one another and those we serve. • We make an impact by taking initiative and delivering exceptional experience. Benefits Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: • Eligibility on day 1 for all benefits • Dollar-for-dollar 401(k) match, up to 5% • Debt-free tuition assistance, offering access to many no-cost and low-cost degrees, certificates and more • Immediate access to time off benefits At Baylor Scott & White Health, your well-being is our top priority. Note: Benefits may vary based on position type and/or level Job Summary The Human Resources (HR) Business Partner 2 consults with executives and leaders. They develop and implement HR strategies to support business goals and enhance organization effectiveness. This position promotes employee engagement through timely and comprehensive employee relations investigations and conflict resolution. Essential Functions of the Role • Drives business unit strategy back to HR to build a strong alliance with managers using various communication and influencing skills. • Examines existing processes and suggests improvements collaboratively. Works with others to create innovative solutions within influence and guidelines. • Examines, influences, and drives positive change in retention, engagement, and performance. Supports conclusions and makes recommendations for organizational change and goal achievement. Challenges the status quo to overcome barriers and push for positive change. Involves others in processes and recommendations to ensure their support. • Assists employees, coworkers, and managers in understanding necessary changes in the organization. Redirects inquiries to the designated resource to support decisions. Provides direction during chaotic circumstances. Consults with managers clearly and confidently. • Partners with managers to address a variety of organizational challenges through the use of foundational organizational development tools. • Collaborates with managers and the recruitment team on staffing issues. Partners with local facility leadership and Centers of Excellence. Formulates solutions to local staffing and retention issues through related activities. Monitors local recruiting activities. Provides constructive feedback to the centralized recruiting and retention team to promote optimal staffing and employee retention. • Advises managers on legal risks of high-level HR recommendations, like staffing and workforce changes. Partners with HR, managers, and Legal to implement training or interventions to reduce investigation problems. Key Success Factors • Professional Human Resources (PHR) or Senior Professional Human Resources (SPHR) certification preferred. • Exceptional interpersonal skills with the ability to communicate thoughts clearly; both verbally and in writing. • Understanding of HR laws and regulations. • Ability to establish and maintain effective professional relationships across organizational lines. • Ability to provide consistently excellent customer service with empathy, patience and confidence. • Able to balance multiple demands and respond to time constraints. • Ability to research, examine and disseminate information. • General computer skills include using software applications, data entry, information security, electronic medical documentation, handheld scanning, and email. Belonging Statement We believe that all people should feel welcomed, valued and supported, and that our workforce should be reflective of the communities we serve. QUALIFICATIONS • EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification • EXPERIENCE - 5 Years of Experience • Hybrid expectation- 1x a week on-site and as needed (candidate must be local)