Bastion

Design and ship core infrastructure for a stablecoin platform, focusing on custody, transfers, issuance, and compliance workflows. | Senior engineer proficient in specified stack, owning service surfaces and improving system reliability in a regulated financial domain. | About Bastion Bastion builds regulated financial infrastructure for modern businesses. Bastion's full stack product suite covers stablecoin issuance, custodial wallet infrastructure, and global asset conversion rails, with the flexibility to deploy individual capabilities or combine them end-to-end. Bastion's regulated foundation underpins a compliance-first approach to risk management, ensuring the integrity and security of all financial activity within its systems. Bastion holds the appropriate licenses for its own operations, but can also act as a service provider, offering compliance and financial operations support under our customers’ licenses. Overview We are looking for a Senior Software Engineer to join our engineering team and build the core infrastructure that powers our stablecoin platform. In this role, you'll design and ship services that handle custody, transfers, issuance, and compliance workflows—systems that process real money and require exceptional reliability and security. You'll work within one of our product verticals (Custody, On/Off Ramps, Issuance, or Shared Services), collaborating closely with product managers, compliance, and other engineers. Our teams are small and cross-functional, which means your work ships fast and has direct impact on customers and partners. This is an opportunity to build financial infrastructure at a 30+ person company where ownership is real. We expect engineers to take initiative. Whether that's shipping features, improving observability, or strengthening the codebase. If you want to work on hard problems in a regulated domain where your contributions matter immediately, we'd love to talk. Work to Be Done Instead of a list of requirements, we want to give you a directional look into the first 30, 90, and 180 days on the job. We are a startup, so the pace is fast and the specific work will change. You need to be okay with that. If you think this is something you can handle, we will be excited to speak with you. We are building out our engineering hub in New York City, and this role is based our of our SoHo office. We work in a hybrid-but-flexible way (no set days in the office, come in when you think its effective, travel when you like) - most of us are in 2-3 days a week. First 30 days: Learn the rails, ship confidently Ramp on service architecture, CI/CD, observability, and engineering conventions Ship a small feature slice or quality-of-life improvement in one service Add tests, dashboards, or runbook notes for the areas you touch Build relationships with your vertical team and cross-functional partners Outcomes Multiple safe production deploys with follow-up verification You can run core services locally and trace requests through logs/metrics Updated documentation and/or PRs that improve onboarding in your area By 90 days: Own a service surface and raise the bar Take ownership of a service or capability across our product, with an eye toward production-readiness Lead a medium-scope project: updating an API contract, implementing a partner integration, or improving robustness of a critical path Strengthen reliability with better logging, tracing, alerts, and failure handling Outcomes A delivered feature or refactor that improves a product metric, SLO, or developer ergonomics You're a go-to person for your service domain By 180 days: Drive cross-service impact Lead a cross-service initiative, such as an API versioning plan, a data model migration, or a compliance-driven workflow change Shape technical direction with design docs and mentoring Partner with product and compliance to make pragmatic, regulation-aware tradeoffs Outcomes A multi-sprint delivery that simplifies the system and unlocks product velocity Clear before/after reliability or performance improvements Documentation and designs that help others ship faster and safer Some challenges you might tackle Designing stable, evolvable APIs for custody, transfers, or issuance without breaking downstream clients Building idempotent job flows for high-throughput transfers with strong audit trails Hardening key operations using hardware-backed isolation and robust key policies Improving p95 latency through query tuning, caching, or backpressure strategies Navigating tradeoffs between product velocity and compliance requirements in a regulated environment Building services that integrate with banking partners and crypto infrastructure providers Your team's typical stack Languages: Go and TypeScript/Node.js; some services in Rust as needed Service patterns: gRPC and REST; GraphQL/tRPC at the edge for frontend BFFs Data and async processing: Postgres, Redis, Kafka Workflow Management: Temporal Infra: AWS, containers, Kubernetes, Terraform; hardware-backed key isolation with Nitro Enclaves for sensitive operations Observability and ops: Datadog, Grafana, Sentry, Incident.io Bastion provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and placement. Bastion participates in E-Verify to authorize eligibility of employment in the United States.

Build and lead customer support across partner ecosystem ensuring scalable, fast, and accurate service. | Experience managing support at scale, outsourced teams, AI tooling, and partner operations in a fast-paced startup environment. | About Bastion Bastion builds regulated financial infrastructure for modern businesses. Bastion's full stack product suite covers stablecoin issuance, custodial wallet infrastructure, and global asset conversion rails, with the flexibility to deploy individual capabilities or combine them end-to-end. Bastion's regulated foundation underpins a compliance-first approach to risk management, ensuring the integrity and security of all financial activity within its systems. Bastion holds the appropriate licenses for its own operations, but can also act as a service provider, offering compliance and financial operations support under our customers’ licenses. Overview We're looking for a Head of Customer Support to build and lead customer support across Bastion's partner ecosystem. Our partners include some of the largest consumer technology and financial services companies in the world, each with millions of end users. When those users have issues with Bastion-powered features, the support experience needs to be fast, accurate, and scalable. You're the person responsible for making that happen. This role sits at the intersection of partner operations, support strategy, and AI-powered tooling. You'll define what Bastion's support obligations look like across each partnership, design the support model, and own the operational infrastructure that holds it all together. Early on, you'll be hands-on: fielding partner escalations, learning the product deeply, and building the documentation and frameworks that everything else depends on. The reason we need a leader is that the scale and complexity of what's coming requires someone who has operated support at volume, managed outsourced teams, selected and implemented AI-powered CX tooling, and seen support models with different structures and expectations. While we have a preference for the role to be based in NYC, we are open to candidates working remotely throughout the US. Work to Be Done Instead of a list of requirements, we want to give you a directional look into the first 30, 90, and 180 days on the job. We are a startup, so the pace is fast and the specific work will change. People who thrive here are finding ways to contribute in their first week, and fully productive in their third month. You need to be okay with that. If you think this is something you can handle, we will be excited to speak with you. First 30 days: Learn the product, understand the partner landscape, and start handling support • Get hands-on with Bastion's platform — understand the product deeply enough to diagnose and triage partner issues without relying on others for every question • Begin handling partner escalations directly, working alongside team members currently managing support to absorb context and build relationships with partner teams • Audit the current state of support: what's documented, what's not, where issues get stuck, what patterns emerge in escalations, and where the boundary between Bastion's scope and partner scope is unclear • Review Bastion's contractual support obligations (MSAs, SLAs) across existing partnerships to understand what we're committed to and where there are gaps • Evaluate the support tooling landscape — with a strong bias toward AI-first platforms that can learn from your knowledge base and automate Tier 0/Tier 1 triage over time • Outcomes • You are fielding partner escalations and resolving straightforward issues independently • A clear map of recurring issue types, resolution paths, scope boundary gaps, and volume patterns • An initial assessment of support capacity needs based on current and projected partner volume By 90 days: Own the support function and build the operating system • You are the primary point of contact for partner support, handling escalations end-to-end and routing to engineering and product only when genuinely necessary • Build and ship the scope boundary framework — a clear, documented decision model that defines what's in Bastion's scope vs. partner scope for each partnership, and use it to hold partner teams accountable to appropriate escalation behavior • Stand up the knowledge base: document resolution paths for the top issue types, create internal troubleshooting guides, and structure all of it for both human and AI consumption • Establish SLA tracking and reporting — measure first response time, resolution time, and escalation rates, and use data to identify where the process breaks • Outcomes • Partners experience consistent, timely support with clear SLAs being met • A functioning knowledge base that reduces repeat escalations and enables AI-assisted triage By 180 days: Scale support across partnerships • Design and execute the BPO strategy — identify, evaluate, and onboard an outsourced support partner to handle Tier 1 volume, with you managing quality, training, and escalation protocols • Build the support model for Bastion's next major partnership launch — you'll need to define support scope, capacity plan for projected volume, train the partner's support team, and ensure Bastion's infrastructure is ready before go-live • Optimize the balance between AI-automated resolution and human-handled support — your north star is white-glove quality at scale, not just deflection rate • Build a voice-of-customer feedback loop that routes product insights, documentation gaps, and recurring pain points to product and engineering in a structured, actionable format • Outcomes • Support volume is distributed across AI-powered automation, a BPO partner, and your direct handling of complex escalations — each layer doing what it's best at • SLAs are consistently met across all coverage windows and partnerships • A repeatable playbook exists for onboarding new partners into Bastion's support model • Product and engineering teams cite your feedback loop as a meaningful input to their prioritization Some challenges you might tackle • Designing support across partners with very different structures: One partner runs a three-tier escalation model who communicate only via email. Another might have a dedicated integration team on Slack. You'll need to build a support framework flexible enough to work across both, while keeping Bastion's internal operations coherent • Capacity planning when volume is unknown: Partners often can't estimate ticket volume for new financial product features. You'll need to build volume projections using product data, industry benchmarks, and your own experience — then design a support model that can flex when reality differs from the forecast • Balancing automation and white-glove service: Many escalations will be routine — the same issue types, the same scope misunderstandings, the same questions you've already documented. The right response isn't just patience; it's asking "why is a human still doing this?" and deploying AI-powered tooling that resolves it next time. But you also need the judgment to know which interactions demand a human touch • Building documentation that scales across audiences: The error code mappings, CS case taxonomies, and knowledge base content you create will be consumed by customer support team, a BPO vendor, an AI agent, and Bastion's internal team. Each audience has different needs, and the documentation needs to work for all of them • Navigating financial services regulatory requirements: Some customer issues will touch on regulatory frameworks specific to payments and digital assets. You don't need to be a regulatory expert on day one, but you'll need to learn quickly and know when to loop in compliance Bastion provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and placement. Bastion participates in E-Verify to authorize eligibility of employment in the United States. Compensation Range: $175K - $250K

Manage and scale AWS infrastructure, Kubernetes platforms, and CI/CD pipelines to ensure system reliability and security. | Proficiency in Terraform, AWS, Kubernetes, and ability to lead technical direction in a fast-paced startup environment. | About Bastion Bastion builds regulated financial infrastructure for modern businesses. Bastion's full stack product suite covers stablecoin issuance, custodial wallet infrastructure, and global asset conversion rails, with the flexibility to deploy individual capabilities or combine them end-to-end. Bastion's regulated foundation underpins a compliance-first approach to risk management, ensuring the integrity and security of all financial activity within its systems. Bastion holds the appropriate licenses for its own operations, but can also act as a service provider, offering compliance and financial operations support under our customers’ licenses. Work to Be Done Instead of a list of requirements, we want to give you a directional look into the first 30, 90, and 180 days on the job. We are a startup, so the pace is fast and the specific work will change. You need to be okay with that. If you think this is something you can handle, we will be excited to speak with you. We are open to US remote and have an office in New York City. First 30 days: Learn the infrastructure, ship confidently Ramp on AWS architecture, Terraform patterns, Kubernetes setup, CI/CD pipelines, and observability stack Ship a small infrastructure improvement: Terraform module refactor, monitoring enhancement, or CI/CD optimization Add runbooks, alerts, or documentation for the infrastructure areas you touch Outcomes Multiple safe infrastructure changes deployed with verification You understand our core infrastructure patterns and can navigate Terraform, K8s, and AWS resources Updated documentation and/or infrastructure-as-code improvements that help the team By 90 days: Own an infrastructure domain and raise the bar Take ownership of an infrastructure area: CI/CD pipelines, observability stack, Kubernetes platform, or AWS security/networking Lead a medium-scope project: implementing a reusable Terraform module, right-sizing service resources, or improving deployment reliability Strengthen system reliability with better metrics, alerts, autoscaling policies, and failure recovery mechanisms Outcomes A delivered infrastructure improvement that enhances reliability, reduces cost, or improves developer velocity You're a go-to person for your infrastructure domain By 180 days: Drive platform-wide impact Lead a platform-wide initiative: single immutable image pipeline, infrastructure standardization, database performance optimization, or security hardening Shape infrastructure direction with design docs, RFC proposals, and mentoring engineering teams Partner with engineering, security, and compliance teams to make pragmatic tradeoffs on reliability, cost, and regulatory requirements Outcomes A multi-sprint infrastructure delivery that improves system-wide reliability, security, or developer experience Clear before/after improvements in deployment speed, cost efficiency, or operational stability Patterns and tooling that enable engineers to ship faster and safer Some problems you might work on Building reusable Terraform modules that standardize service deployment patterns across dev, sandbox, and prod Implementing single immutable image pipelines with built-in security scanning and promotion workflows Right-sizing Kubernetes workloads and autoscaling policies to reduce cost while maintaining reliability Designing and implementing database monitoring and performance optimization strategies Hardening AWS infrastructure with security best practices: IAM policies, network segmentation, secrets management, and audit logging Building observability infrastructure that gives engineers fast feedback on system health and performance Improving CI/CD reliability and speed through better caching, parallelization, and failure handling Our typical stack Languages: Go and TypeScript/Node.js; some services in Rust as needed Infrastructure-as-Code: Terraform Cloud & Compute: AWS (ECS, EKS, Lambda, EC2), Kubernetes, Docker CI/CD: GitHub Actions, container registries, automated testing and deployment pipelines Data: Postgres (RDS), Redis, Kafka, Snowflake Workflow Management: Temporal Security: AWS Nitro Enclaves for hardware-backed key isolation, IAM policies, secrets management Observability: Datadog, Grafana, Sentry, CloudWatch Incident Management: Incident.io Bastion provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and placement. Bastion participates in E-Verify to authorize eligibility of employment in the United States.

Lead end-to-end product management for enterprise stablecoin solutions, coordinating with engineering, compliance, and go-to-market teams to deliver reliable and compliant products. | Senior-level experience in product management, strong understanding of financial technology, compliance, and ability to manage complex cross-functional projects. | About Bastion Bastion enables financial institutions and enterprises to issue regulated stablecoins, generate revenue on reserves, and expand their ecosystems. Bastion’s platform combines stablecoin issuance, secure custody, and seamless orchestration for cross-border transfers, on/off-ramps, and stablecoin conversions. With Bastion’s platform and APIs, businesses can create and scale their stablecoin network, while optimizing revenue, compliance, and control. You can check out our Guide for Candidates here to learn more about our work. Overview We are looking for a Senior Product Manager who is excited to help build the future of enterprise stablecoins with us. This is a hands-on role partnering closely with the (future) Head of Product, GTM, Engineering, and Compliance to ensure we deliver a reliable, compliant, and high‑quality product. You will own critical product areas end to end and drive outcomes through influence and exceptional execution. The overall goal of this role in the next 90 days is to set us up for success in 2025 - accelerating product development, clarifying the needs of enterprise clients, and preparing for an influx of new talent. This will be an intense period, but one where you will have immediate impact on a product that will move billions of dollars in 2026. We are open to this role being based anywhere in the United States, but there will be advantages to candidates who are based in (or willing to travel often to) New York City. Work to Be Done Instead of a list of requirements, we want to give you a directional look into the first 7/15/30/90 Days. If you think this is something you can handle, we will be excited to speak with you. 7 days — Rapid orientation and decision velocity Develop a shared understanding of our “Issue → Hold → Move” architecture and immediate constraints Meet core stakeholders in Eng, Design, Compliance, GTM; understand decision paths and escalation Identify the top 3 delivery risks across issuance, on/off‑ramp, and external surfaces Deliverable: A one‑page action plan with 3 themes, owners, and next decisions due within 7 days 15 days — Unblock and set the operating rhythm Lock the initial 30‑day priorities and success signals for Issuance and Hold/Move reliability Join customer conversations with GTM and translate insights into clear problem statements and hypotheses Help stand up lean product cadences: weekly portfolio review, cross‑functional intake, and risk register Validate user journeys and compliance touchpoints for near‑term milestones Deliverable: 30‑day execution plan with milestones, risks, and cross‑functional owners 30 days — Ship visible progress and reduce risk Show customer‑visible progress on at least one external surface or API milestone in your area De‑risk readiness with test plans, observability requirements, and runbooks in partnership with Eng Publish a crisp roadmap for your area linking themes to outcomes and checkpoints for the next quarter Deliverable: Updated roadmap for your area, measurable outcomes for first themes, and a repeatable planning cadence 90 days — Scale impact and prove durability Demonstrate measurable wins with reliability and compliance baked in Institutionalize product principles, analytics, and quality bars within your area that guide prioritization Bastion provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and placement. Bastion participates in E-Verify to authorize eligibility of employment in the United States.