Baseline Fitness

Assist members and guests at the front desk, handle inquiries, and maintain club cleanliness. | Basic customer service skills, physical ability to stand, walk, and lift up to 50 lbs, honesty, and good work ethic. | Baseline Fitness is a franchise of Planet Fitness, one of the largest and fastest-growing fitness center operators in the United States. The Customer Service Representative is responsible for new member sales and providing a superior level of customer service to members and guests, ensuring a positive experience at the club. Responsibilities • Greet/meet potential members, providing a great customer experience. • Handle front desk related tasks: • Answering phone calls in a polite and friendly manner to assist with questions or concerns. • Taking info calls and tours • Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information. • Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed. • Help maintain the neatness/cleanliness of the club. Skills • Honesty and good work ethic • Strong customer service skills • Basic computer proficiency • Standing and walking at least 75% of the shift • Talking in person or on the phone at least 75% of the shift • Must be able to lift to 50 lbs. less than 30% of the time. Benefits • Dollars for Scholars Program • Employee Appreciation Program • Free Membership for self and one family member or friend • Team Member Support Team • Health, Dental and Vision Insurance • Critical Illness Insurance • Short Term Disability Insurance • Accident Insurance • Voluntary Life Insurance • Pet Insurance • HSA Company Overview • Baseline Fitness is fitness company that provides training and advice for a healthy lifystyle. It was founded in 2009, and is headquartered in Fargo, North Dakota, USA, with a workforce of 1001-5000 employees. Its website is https://www.planetfitness.com/.

Provide excellent customer service by greeting members, handling front desk tasks, answering calls, assisting with member check-ins and account updates, and maintaining club cleanliness. | Honesty, strong customer service skills, and basic computer proficiency are required. | Job Summary Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential Duties And Responsibilities • Greet/meet potential members, providing a great customer experience. • Handle front desk related tasks: • Answering phone calls in a polite and friendly manner to assist with questions or concerns. • Taking info calls and tours • Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information. • Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed. • Help maintain the neatness/cleanliness of the club. Benefits • Dollars for Scholars Program • Employee Appreciation Program • Free Membership for self and one family member or friend • Team Member Support Team • Health, Dental and Vision Insurance • Critical Illness Insurance • Short Term Disability Insurance • Accident Insurance • Voluntary Life Insurance • Pet Insurance • HSA • Advancement Opportunities Essential Behavior Requirements • Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs. • Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem. • Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. • Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. • Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. Minimum Qualifications • Honesty and good work ethic • Strong customer service skills • Basic computer proficiency Physical Demands • Standing and walking at least 75% of the shift • Talking in person or on the phone at least 75% of the shift • Must be able to lift to 50 lbs. less than 30% of the time.