Baptist Health

Modeling reimbursement rates, analyzing payer performance, and providing data-driven insights to influence contract negotiations and revenue optimization. | Requires 3-5 years of data analysis, SQL, managed care, and financial analysis experience, with preferred EPIC certifications and a bachelor's degree. | Job Summary Baptist Health is hiring a Senior Payer Strategy Analyst to join our Payer Strategy and Analytics Department. This is a Full-Time day shift opportunity. The ideal candidate will be advanced in Excel, SQL, and PowerBI with a strong background in Healthcare; working with managed care contracts and provider reimbursement methodologies. They will quantify payer issues and policies, monitor payer behavior, and provide analytic support during payer negotiations. The Senior Payer Strategy Analyst will conduct ad hoc analysis and modelling, including: proposals and counter-proposals during payor negotiations, modeling new payer rates, validating incoming rate changes from payers. Strong preference for candidates with experience with EPIC. As a Senior Payer Strategy Analyst you will be responsible for: • Modeling reimbursement rates, analyzing payer performance, and delivering financial insights that directly influence contract negotiations and revenue optimization across the health system. • This position requires advanced analytical skills, deep knowledge of healthcare reimbursement methodologies, and proficiency in multiple financial and clinical systems. • The analyst serves as a key advisor to leadership, providing data-driven recommendations that shape payer strategy and financial planning. • Education Note: In lieu of degree requirements, fifteen years of relevant, experience in reimbursement, managed care, contract modeling, policy analysis and data analysis. • Certification Note: EPIC Certifications listed are required within 6 months of hire. This is a remote position, candidate must work in the following remote approved states: AL, FL, GA, ID, IN, KY, LA, MS, NC, OH, OK, OR, SC, SD, TN, TX, VA, WV, WY If you are interested in the Full Time Day shift opportunity, please apply now! Education Required Bachelor's Degree Preferred Education Preferred Master's Degree Experience • 3-5 Years Data Analysis Experience Required • 3-5 Years SQL Experience Required • 3-5 Years Managed Care Experience Required • 3-5 Years Financial Analysis Experience Required License and Certification • EPIC Resolute Hospital Billing Expected Reimbursement Contracts Administration Certified Preferred • EPIC Resolute Professional Billing Reimbursement Contracts Certified Preferred Location Metro Square 3563 Philips Highway Jacksonville, FL, 32207

Provide analysis, support, and project management for revenue cycle operations to improve efficiency and financial outcomes. | Requires healthcare-specific experience, including application process flow, billing, charge master, and Epic system experience, along with project management skills. | Note: The job is a remote job and is open to candidates in USA. Baptist Health is hiring a Revenue Cycle Business Analyst to join the PAS Workqueue Management team. The analyst will provide analysis and support for the revenue cycle, develop corrective action plans, and manage projects to improve operations and productivity. Responsibilities • The primary function of the revenue cycle business analyst is to provide analysis, support and consultation to the leadership of the various components of the revenue cycle • The analysis will provide analytical insight for all reporting specific to the revenue cycle area • This includes the creation and maintenance of all departmental scorecards, dashboards and ad hoc reporting using a variety of source systems • The analyst is responsible for determining the root cause of revenue cycle problems, questionable variations, glitches, etc • They will, in collaboration with revenue cycle leadership develop corrective action plans as needed • Based on appropriate analysis, they will recommend modifications to established practices and procedures, or system functionality as needed in order to support optimal productivity and efficiency within the revenue cycle areas • The analyst will work with internal customers to ensure newly implemented workflows and procedures are hardwired and maintained in order to best achieve financial goals • Another of the many roles of this position is that of a project manager • They will create, facilitate, implement and evaluate project plans required for both ongoing operations and improvements in quality and productivity Skills • EPIC Experience Required • Bachelor Degree Required • 3 to 5 Years Application Process Flow Experience Required • Master's Degree • 3-5 Years Billing Experience Preferred • 3-5 Years Charge Master Preferred • 3-5 Years Experience in Patient Accounting Department Preferred • 3-5 Years Healthcare Analysis Experience Preferred • Less than 1 year Healthcare Finance Experience Preferred • Project Management Professional (PMP) Preferred Company Overview • Baptist Health provides primary care, behavioral health, and emergency care services. It was founded in 1955, and is headquartered in Jacksonville, Florida, USA, with a workforce of 10001+ employees. Its website is https://www.baptistjax.com.

Answer clinical phone calls, triage calls, resolve scheduling and medical record requests, escalate urgent information, propose diagnostic and lab orders, assist with prescription refills and patient communications in a call center environment. | Must hold at least one specified medical license or certification (MA, CNA, LPN, EMT, Paramedic), have BLS certification, be proficient in EMR systems, and comply with HIPAA/OSHA regulations. | Baptist Health is the region’s largest not-for-profit healthcare organization, with 12 hospitals, over 28,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 25 years, we’ve been named one of Fortune’s 100 Best Companies to Work For, and in the 2024-2025 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 45 high-performing honors. What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients’ shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we’re all in. Description This position requires 3 months of on-site training in Miami prior to going fully remote. The Telecommunication medical assistants work in collaboration with multi-specialty care teams to answer clinical phone calls from patients, family, or outside facilities in a call center environment. Requires performing a range of administrative tasks within a timely manner including triaging calls, resolving call issues pertaining to scheduling appointments, requesting and obtaining medical records, escalating urgent information, proposing orders for diagnostics, proposing lab orders, proposing prescription refills, filling out and sending medical documents, and assisting with email and patient portal communication. Ensures there are no delays in patient care by promptly responding to requests as directed by the care team. Estimated pay range for this position is $19.44 - $25.27 / hour depending on experience. Qualifications Degrees: • High School,Cert,GED,Trn,Exper. Licenses & Certifications • Licensed Practical Nurse. • Paramedic. • AAMA Certified Medical Assistant. • Emergency Medical Technician. • Certified Nursing Assistant. • Basic Life Support. • Registered Medical Assistant. Additional Qualifications • Must have at least one of the above required licenses/certifications (MA, CNA, LPN, EMT, Paramedic). • Medical Assistants with a Certificate or Diploma of Completion of a Medical Assistant training program hired after 7/1/16 or foreign Medical Doctor with a foreign medical doctor diploma hired after 5/1/17 will have up to 6 months from start of employment with BHSF to obtain Medical Assistant Certification. • Effective 11/3/17, a Foreign Medical Doctor with a Foreign Medical Doctor Diploma will no longer be qualified to be hired in the Medical Assistant role. • BLS required for all. • For Primary Care Practices, EKG and Phlebotomy Certifications are also required for employees with the CNA license only. • CNA, LPN, EMT license must be from Florida. • Must be a professional, organized detail-oriented team player with effective interpersonal communication skills (verbal and written). • Possesses compassionate demeanor, excellent customer service skills and high ethical standards. • HIPAA/OSHA compliance required. • Ability to work in a high volume, fast paced environment efficiently. • Proficient in computer applications and typing skills. • Proficient in Electronic Medical Record (EMR) systems. • Bilingual preferred. • Knowledge of Health Care regulatory guidelines and Medical Terminology a plus. EOE, including disability/vets

Provide virtual acute care by evaluating, diagnosing, treating patients remotely, documenting care, and collaborating with primary care teams. | Active APRN or PA certification and Florida license, DEA license, proficiency in telehealth and EHR, and ability to manage remote patient care. | Join Baptist Primary Care in our APP-led Virtual Acute Care Clinic to enhance patient access to primary care and manage acute health needs remotely, aiming to reduce unnecessary visits to urgent care and emergency rooms. This role is pivotal for delivering healthcare through advanced telehealth solutions after an initial on-site orientation and training period. All shifts are 100% remote, offering a flexible work-from-home schedule. This part-time (0.6 FTE) position includes 24 hours per week, structured in 4-hour shifts available Monday to Friday, between 7 AM and 7 PM. Performance Standards: • Evaluate and treat conditions within the scope of Primary and Urgent Care, using good clinical judgment and adhering to established medical protocols deemed appropriate for telemedicine management. • Conduct professional and effective virtual acute care visits by utilizing best practices in telemedicine etiquette, including proper camera positioning, eye contact, professional attire, and distraction-free settings. Clearly communicate visit expectations, obtain consent, and foster patient trust through both verbal and non-verbal interactions. • Obtain patient histories, conduct thorough assessments, order and interpret diagnostic tests, and develop individualized treatment plans, including prescribing medications and ensuring appropriate follow-up on labs, orders, and referrals. • Ensure accurate and timely documentation of patient care, including demographics, diagnosis, and treatment plans, while adhering to telehealth regulatory and compliance standards. • Manage patient throughput and inbasket tasks efficiently to optimize clinic efficiency and patient satisfaction. • Work in close collaboration with the primary care team. • Educate patients and their families on diet, medications, lifestyle modifications, disease prevention, and health management using digital communication tools to enhance understanding and engagement in their care process. • Interact with department leadership, medical staff, and other departments and staff to resolve identified problems and report as necessary. • Maintain active licensure, CME requirements, and prescribing privileges while staying up to date on scope of practice, compliance standards, billing and coding regulations, prescribing practices, internal policies, and relevant state and federal legislation impacting APRN and PA practice. Incentive/Benefits • Competitive salary and performance incentives. • Ambulatory only, no hospital rounds or call responsibilities. • Flexible work hours; 100% remote work after initial on-site orientation and training. • Paid medical malpractice insurance. • Benefits-eligible and PTO-accruing position. • Annual CME allowance and support for professional development. • Great work/life balance, supporting your professional growth and personal needs. Active national certification in respective field: • For APRNs: Certification through AANP or ANCC. • For PAs: Certification through NCCPA. • Active Florida license as an Advanced Practice Registered Nurse (APRN) or Physician Assistant (PA) required. • DEA license required. • Proficiency in telehealth platforms and electronic health records.