Baptist Health

Provide customer support via phone and email, schedule appointments, and manage patient interactions. | High school diploma or equivalent, proficiency in customer service, and ability to work remotely with flexible hours. | Baptist Health South Florida is the largest not-for-profit healthcare organization in the region, serving Miami-Dade, Monroe, Broward, and Palm Beach counties through 12 hospitals and over 200 outpatient centers, urgent care facilities, and physician practices. Renowned for excellence in areas such as cancer, heart and vascular, brain and spine, and orthopedic care, Baptist Health is driven by its mission of compassionate, high-quality medical care supported by philanthropy. Named one of Fortune’s 100 Best Companies to Work For for 25 consecutive years, Baptist Health is also recognized for its innovation and commitment to creating a positive work culture. Joining Baptist Health means becoming part of a team that values compassion, collaboration, and impact on both patients and employees. Role Description This is a full-time remote role for a Contact Center Agent must be located in Broward or Palm Beach counties in Florida. The Contact Center Agent will provide exceptional customer service via phone, email, and other communication channels while scheduling appointments. The role includes managing patient interactions and ensuring a positive experience by offering timely and accurate information with a professional and courteous approach. The agent will also utilize software systems to document, review, and manage patient information. Qualifications • Proficiency in Customer Support and Customer Service, with a strong ability to engage with and support patient needs. • Strong Communication and Interpersonal Communication skills to effectively interact with patients, team members, and healthcare staff. • Basic Computer Literacy, including the ability to use scheduling and call management systems, as well as adapt to new technologies as needed. • Problem-solving skills, attention to detail, and the ability to work independently in a remote environment. • Previous experience in a healthcare-related call center environment is a plus. • High school diploma or equivalent is required; additional education or certifications in customer service is a plus. • Ability to work flexible hours, including evenings, weekends, and holidays if required, to meet the needs of patients.

Oversee daily operations and ensure compliance with healthcare standards for oncology data management. | Bachelor's Degree, CTR certification, 3+ years leadership in healthcare data or registry management, proficiency in registry software and Microsoft Office. | Sign-On Bonus: Up to $6,000 Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 25 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2024-2025 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 45 high-performing honors. What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we're all in. Description Manages the daily operations and work activities for the Miami Cancer Institute’s Cancer Data Center. Ensures compliance with oncology program accreditation standards, Florida Cancer Data System reporting regulations and standards related to oncology information management and documentation requirements. Scope of responsibility includes all Baptist Hospital South Florida hospital entities and Baptist Outpatient Service facilities. Estimated salary range for this position is $88478.97 - $115022.66 / year depending on experience. Qualifications Bachelor's Degree required. Must be Certified Tumor Registrar (CTR) through the NCRA. Three years of leadership experience required. Possess at least three years experience in supervising Oncology Data Specialists, developing relationships, assisting or interacting with physician groups and product lines in a complex health care organization. Experienced in strategic planning for a hospital cancer registry with proven innovation and system improvements. Skilled in registry software including running complex reports and data dissemination. Proficiency in Microsoft office products required including communication tools with ability to learn new applications as required. Skilled in written and oral presentations. Proven ability to work well with physicians and multi-disciplinary groups. EOE

Design, build, and maintain scalable data pipelines and systems in a healthcare environment. | Extensive experience in data engineering, data warehousing, SQL, Python, and cloud platforms like AWS, with 10+ years of experience. | Baptist Health is the region’s largest not-for-profit healthcare organization, with 12 hospitals, over 28,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 25 years, we’ve been named one of Fortune’s 100 Best Companies to Work For, and in the 2024-2025 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 45 high-performing honors. What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients’ shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we’re all in. Description We are looking for a lead data engineer highly collaborative and comfortable with ambiguity and change in a fast-paced environment to partner closely with various teams to design, build and maintain data systems and applications. Must be a self-starter and highly organized with strong problem-solving and learning skills to work with various teams analyze and design data storage structures and build performant automated data pipelines that are reliable and scalable in a fast growing data ecosystem. Leverage strong understanding of data modeling principles and modern data platforms to properly design and implement data pipeline solutions. Experience using analytic SQL, working with traditional relational databases and/or distributed systems such as AWS S3, Hadoop / Hive, Redshift. Provide production support and adhering to the defined SLA(s). Strong technical skills and demonstrated ability to be detail-oriented. Good understanding of data security, compliance, and policies in healthcare services. Demonstrated ability to test and validate according to industry best practices and to communicate effectively with peers in technology teams. Strong interpersonal, written, and oral communication skills with ability to work with all levels of the organization. Prior experience in the healthcare industry is a plus Estimated salary range for this position is $126,148.63 - $163,993.22 / year depending on experience. Qualifications Degrees: • Bachelors. Additional Qualifications • Bachelors degree in computer science or related. • Master's degree preferred. • At least 10 yrs with a Bachelors and at least 8 yrs with a Masters of recent exp in data engineering and end-to-end automation of data pipelines. • Technical Skills: Data Warehousing, Strong SQL, and Python • Strong understanding of data science and business intelligence workflows. • Programming exp ideally in Python & SQL • exp with large-scale data warehousing and analytics projects, including using AWS and GCP technologies. • Proven track record of successful written communication, technically deep and business savvy. • Snowflake, DBTCloud, Gitlab, Terraform, Serverless EMR strongly preferred. • Experience in production support and troubleshooting. • Hands-on experience with modern data platforms (Snowflake, Redshift, etc) required • 10+ years of hands-on: data warehouse design/architecture with AWS, Data Vault 2. • Helpful to have Dimensional Modeling, Orchestration tools like Airflow, Control-M, containerization of applications (Docker & Kubernetes) Cloud Formation and Terraform—AWS Services (S3, AWS Glue, Athena, Lake formation, DynamoDB, DMS, RDS, etc) Agile methodology and DevOps process, modern data Integrations tools (DBT, Informatica Power Center, AWS Glue or similar) preferred *3+ years(s) of data modeling and familiarity with AI/ML and BI tools, a plus. Minimum Required Experience: 10 Years EOE, including disability/vets

Answer clinical phone calls, triage calls, resolve scheduling and medical record requests, escalate urgent information, propose diagnostic and lab orders, assist with prescription refills and patient communications in a call center environment. | Must hold at least one specified medical license or certification (MA, CNA, LPN, EMT, Paramedic), have BLS certification, be proficient in EMR systems, and comply with HIPAA/OSHA regulations. | Baptist Health is the region’s largest not-for-profit healthcare organization, with 12 hospitals, over 28,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 25 years, we’ve been named one of Fortune’s 100 Best Companies to Work For, and in the 2024-2025 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 45 high-performing honors. What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients’ shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we’re all in. Description This position requires 3 months of on-site training in Miami prior to going fully remote. The Telecommunication medical assistants work in collaboration with multi-specialty care teams to answer clinical phone calls from patients, family, or outside facilities in a call center environment. Requires performing a range of administrative tasks within a timely manner including triaging calls, resolving call issues pertaining to scheduling appointments, requesting and obtaining medical records, escalating urgent information, proposing orders for diagnostics, proposing lab orders, proposing prescription refills, filling out and sending medical documents, and assisting with email and patient portal communication. Ensures there are no delays in patient care by promptly responding to requests as directed by the care team. Estimated pay range for this position is $19.44 - $25.27 / hour depending on experience. Qualifications Degrees: • High School,Cert,GED,Trn,Exper. Licenses & Certifications • Licensed Practical Nurse. • Paramedic. • AAMA Certified Medical Assistant. • Emergency Medical Technician. • Certified Nursing Assistant. • Basic Life Support. • Registered Medical Assistant. Additional Qualifications • Must have at least one of the above required licenses/certifications (MA, CNA, LPN, EMT, Paramedic). • Medical Assistants with a Certificate or Diploma of Completion of a Medical Assistant training program hired after 7/1/16 or foreign Medical Doctor with a foreign medical doctor diploma hired after 5/1/17 will have up to 6 months from start of employment with BHSF to obtain Medical Assistant Certification. • Effective 11/3/17, a Foreign Medical Doctor with a Foreign Medical Doctor Diploma will no longer be qualified to be hired in the Medical Assistant role. • BLS required for all. • For Primary Care Practices, EKG and Phlebotomy Certifications are also required for employees with the CNA license only. • CNA, LPN, EMT license must be from Florida. • Must be a professional, organized detail-oriented team player with effective interpersonal communication skills (verbal and written). • Possesses compassionate demeanor, excellent customer service skills and high ethical standards. • HIPAA/OSHA compliance required. • Ability to work in a high volume, fast paced environment efficiently. • Proficient in computer applications and typing skills. • Proficient in Electronic Medical Record (EMR) systems. • Bilingual preferred. • Knowledge of Health Care regulatory guidelines and Medical Terminology a plus. EOE, including disability/vets

Provide virtual acute care by evaluating, diagnosing, treating patients remotely, documenting care, and collaborating with primary care teams. | Active APRN or PA certification and Florida license, DEA license, proficiency in telehealth and EHR, and ability to manage remote patient care. | Join Baptist Primary Care in our APP-led Virtual Acute Care Clinic to enhance patient access to primary care and manage acute health needs remotely, aiming to reduce unnecessary visits to urgent care and emergency rooms. This role is pivotal for delivering healthcare through advanced telehealth solutions after an initial on-site orientation and training period. All shifts are 100% remote, offering a flexible work-from-home schedule. This part-time (0.6 FTE) position includes 24 hours per week, structured in 4-hour shifts available Monday to Friday, between 7 AM and 7 PM. Performance Standards: • Evaluate and treat conditions within the scope of Primary and Urgent Care, using good clinical judgment and adhering to established medical protocols deemed appropriate for telemedicine management. • Conduct professional and effective virtual acute care visits by utilizing best practices in telemedicine etiquette, including proper camera positioning, eye contact, professional attire, and distraction-free settings. Clearly communicate visit expectations, obtain consent, and foster patient trust through both verbal and non-verbal interactions. • Obtain patient histories, conduct thorough assessments, order and interpret diagnostic tests, and develop individualized treatment plans, including prescribing medications and ensuring appropriate follow-up on labs, orders, and referrals. • Ensure accurate and timely documentation of patient care, including demographics, diagnosis, and treatment plans, while adhering to telehealth regulatory and compliance standards. • Manage patient throughput and inbasket tasks efficiently to optimize clinic efficiency and patient satisfaction. • Work in close collaboration with the primary care team. • Educate patients and their families on diet, medications, lifestyle modifications, disease prevention, and health management using digital communication tools to enhance understanding and engagement in their care process. • Interact with department leadership, medical staff, and other departments and staff to resolve identified problems and report as necessary. • Maintain active licensure, CME requirements, and prescribing privileges while staying up to date on scope of practice, compliance standards, billing and coding regulations, prescribing practices, internal policies, and relevant state and federal legislation impacting APRN and PA practice. Incentive/Benefits • Competitive salary and performance incentives. • Ambulatory only, no hospital rounds or call responsibilities. • Flexible work hours; 100% remote work after initial on-site orientation and training. • Paid medical malpractice insurance. • Benefits-eligible and PTO-accruing position. • Annual CME allowance and support for professional development. • Great work/life balance, supporting your professional growth and personal needs. Active national certification in respective field: • For APRNs: Certification through AANP or ANCC. • For PAs: Certification through NCCPA. • Active Florida license as an Advanced Practice Registered Nurse (APRN) or Physician Assistant (PA) required. • DEA license required. • Proficiency in telehealth platforms and electronic health records.