Banner Health

Support application projects by gathering requirements, writing user stories, and liaising between business and development teams. | Bachelor's degree with 1-2 years related experience, strong communication and project management skills, preferred workflow and training experience. | Department Name: IT Intelligent Automation Work Shift: Day Job Category: Information Technology Banner Health was named to Fortune’s Most Innovative Companies in America 2025 list for the third consecutive year and named to Newsweek's list of Most Trustworthy Companies in America for the second year in a row. We’re proud to be recognized for our commitment to the latest health care advancements and excellent patient care. The ServiceNow Development Team at Banner Health is currently seeking an IT Business Analyst responsible for supporting the application's projects, initiatives, and operations. These platform-wide initiatives will improve the employee experience by providing robust self-service capabilities for IT Services, Business Services, Infrastructure and Operations, Clinical teams, and more! You would be in charged with meeting with internal departments to gather and document requirements, write user stories, serve as the liaison between the business customer and the development team, and communicate project progress to leadership. Collaboration, willingness to learn, managing multiple assignments simultaneously and organization are some of the key attributes of this position; we are a fast-paced, high-visibility team that works with all facets of the organization at various leadership levels. In this role you would work a typical schedule for this role is Monday-Friday 8a-5p AZ time zone and can be a remote position if you live in the following states only: AL, AK, AR, AZ, CA, CO, FL, GA, IA, ID, IN, KS, KY, LA, MD, MI, MN, MO, MS, NC, ND, NE, NH, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV & WY. A preferred candidate would possess a Bachelor’s Degree with 1-2 years of related experience, past experience/interest with workflows and design, previous project management experience, time management skills, multitasking abilities, strong communications skills and experience with teaching/training others. Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options, so you can focus on being the best at what you do and enjoying your life. Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care. POSITION SUMMARY This position is responsible for supporting business planning, tactical execution, and business integration of all digital initiatives; inclusive of, but not limited to, web site development, mobile platform and presence, internal application development, content management, self-service adoption, and ongoing maintenance of electronic channels. CORE FUNCTIONS 1. Translate emerging customer needs and technologies into actionable business terms and associated plans. Define/document required changes to resolve system deficiencies, and map experiences and requirements back to the external inputs to confirm fit with desired scope and preferences of our customers. 2. Review/write requirements; perform testing and post-production validation, act as liaison between business units and IT, and communicate system and process changes to the business areas. 3. Manage the process of Business Governance and prioritization of all enhancement requests to any and all electronic channels. Assure that the proper business case has been provided and the solution fits with overall strategic direction. 4. Designs and administers standards and policies regarding application and end user customer documentation. Ensures that department and company standards are implemented and consistently adhered to. 5. Provides high level expertise to the development of fully integrated testing scenarios. Ensures that the information systems across multiple levels and states and their relationships are considered and are part of the comprehensive testing plans. 6. Identifies, investigates, tracks, and resolves complex project, system or application errors ensuring the solution is timely and of acceptable quality. 7. Determines and designs end user training and curriculum for applications and systems. Facilitates the initial rollout and ongoing training of the user community. 8. Maintains current professional and technical knowledge relating to the healthcare industry by attending educational workshops/conferences, establishing personal networks, and/or maintaining relevant certification or licensure as business needs require. 9. Assignments are standard in that incumbents at this level are able to identify and solve problems that tend to have straightforward solutions. Decisions are made within defined guidelines and policies. Incumbents are expected to investigate and analyze situations/problems and recommend solutions. As incumbents grow in knowledge of functional area, will become more capable of presenting solutions to 'customers' without needing assistance from others. This position is responsible for identifying issues and solving problems for selected information applications or systems. Work is performed in a fast paced multi-tasked environment where there may be conflicting priorities or tight deadlines. The incumbent has decision-making authority within established guidelines for projects and applications and is expected to ask for guidance for more complex or non-standard situations. Expected to work at peer level across diverse areas and multiple states. The incumbent participates in meetings, presentations, visioning sessions, strategic and planning sessions, implementation activities, and supports functions company-wide. MINIMUM QUALIFICATIONS Must possess a strong technical and business knowledge as typically obtained through the completion of a bachelor's degree related field. Must demonstrate general knowledge of information technology specifically, user-centered design for mobile/web apps or large, content-rich consumer sites. Needs experience in medium scale project planning and reporting, either individual or team. Requires communication and presentation skills to engage technical and non-technical audiences. Requires ability to communicate and interact across facilities and at various levels. Incumbent will have skills to mentor less experienced team members. As is typical in this industry, variable shifts and hours and carrying/responding to a pager may be required. PREFERRED QUALIFICATIONS Additional related education and/or experience preferred. Estimated Pay Range: $27.63 - $44.00 / hour Banner Health is committed to pay equity and transparency. The posted compensation range is a reasonable estimate that extends from the lowest to the highest pay Banner Health in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. This range is based on possible base salaries and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills, and geographic location, along with a review of current employees in similar roles to ensure pay equity is achieved and maintained. EEO Statement: EEO/Disabled/Veterans Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information. EEO/Disabled/Veterans Banner Health supports a drug-free work environment. Privacy Policy This website contains the current Banner Health job openings. Applications submitted on this site will be securely submitted for consideration. Applying via our careers website is the only way to obtain employment with Banner Health. We will never ask you for personal or banking information, or for equipment to be purchased or sent to us as part of the hiring process. Job seekers should only respond to communication from Banner’s email domain, @bannerhealth.com. For questions or to report a scam visit our contact page.

Respond to violent security incidents, liaise with law enforcement, patrol facilities, conduct investigations, and maintain safety and security within the healthcare environment. | Minimum 3 years law enforcement or military experience, physical fitness to pass assessment tests, valid driver's license, and ability to complete tactical officer certification. | Primary City/State: Phoenix, Arizona Department Name: Security Special Ops Div-Corp Work Shift: Varied Job Category: Facilities, Environmental Services, and Culinary Great careers are built at Banner Health. There's more to health care than doctors and nurses. We support all staff members as they find the path that's right for them. Apply today, this could be the perfect opportunity for you. Phoenix is Arizona's major city and the fifth most populated city in the United States. It includes the posh resorts and green golf courses of Scottsdale, Tempe's lively college-town vibes, arts-friendly Mesa and pro-sports hub Glendale, several American Indian tribal lands, and the suburban cities of Chandler and Gilbert. Tactical Officers are specialized security officers with advanced training in de-escalation techniques, advanced non-lethal defensive systems, defensive tactics, and critical thinking skills. MUST BE AVAILABLE FOR UPCOMING PHYSICAL ASSESSMENT TEST! Successful candidates will also be physically fit and able to maintain sufficient physical fitness to successfully pass the upcoming Cooper Institute Physical Fitness Assessment Test (1.5 mile run, push-ups, sit-ups, vertical jump, and 300 meter run) before selection to the Tactical Officer Certification Course and on a bi-annual basis to retain employment in the Tactical Operations Unit (TOU). This team works 12 hour shifts (for both days and nights), a 18%-night shift differential when you work a minimum of 2 hours in the night shift "window" which is 7pm to 7am. DAY SHIFTS: Shift A: (Sun-Wed) Sun - Tues 6 am-6 pm, then ½ Wed 6 am- 12 noon Shift B: (Wed-Sat) ½ Wed - 12 noon-6pm, then Th- Sat 6 am-6 pm NIGHT SHIFTS: Shift C:(Sun-Wed) Sun - Tues 6pm-6am, then ½ Wed (6 pm- 12 midnight) Shift D: (Wed-Sat) ½ Wed 12 midnight - 6 am, then Thur- Sat 6pm-6am • Night Shift gets 18% differential Candidates must have at least 3 YOE as LEO or Military service noted on work history. Must meet min quals, no exceptions. Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care. POSITION SUMMARY This position will be assigned primarily to the Emergency Department and will serve as the first responder to the most violent and dangerous security incidents occurring throughout the facility and the campus. When the incident involves anyone other than a patient, the Tactical Officer will be responsible for directing the security response the violent incidents. The tactical officer will be the primary liaison with law enforcement during critical incidences. This position will assist with patrol functions across the campus; the welfare and safety of personnel and patients; investigations of critical incidents; provide security assistance to employees, patients and visitors and secures doors as needed. CORE FUNCTIONS 1. Apprehends suspects in cases of conflict, escalation or unauthorized entry into buildings and work areas, malicious mischief, or other violations. Conducts investigations and prepares investigative reports. 2. Serves as the primary point of contact with law enforcement during critical incidents. 3. Monitors and assesses situations and determining appropriate response. Utilizes critical thinking skills in emergency and stressful situations. 4. Patrols facility buildings and grounds watching for unauthorized persons, fires and unusual occurrences; and reports emergencies immediately upon discovery. 5. Utilizes verbal de-escalation techniques and advance workplace violence mitigation skills and tactical skills in security, emergency and conflict situations. 6. Investigates and completes written reports of complaints, critical security incidents and unusual activities involving patients, employees and visitors; submits all reports to the security leadership by the end of the shift in which the report occurs. Maintains an accurate log of all relevant security activities during each shift. 7. Escorts patients, visitors and employees as needed. Assists medical staff in restraining and handling disturbed patients. 8. Enforces security rules and regulations, to patrol grounds by foot or in a vehicle, to react quickly and calmly in emergency situations, to communicate effectively, and to prepare a concise incident reports. Follows instructions and follows safe work practices. Acts as a point of contact for other officers as needed. 9. Position reports directly to the Security Director. This position interacts internally with staff, physicians, visitors, volunteers and patients. External customers are law enforcement agencies and emergency service agencies. The position is system wide and officers may be assigned to work at any facility as needed. Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day. MINIMUM QUALIFICATIONS Must possess a valid driver's license and be eligible for coverage under the company auto insurance policy. Must possess strong knowledge and understanding of security as normally obtained by a minimum of three years of law enforcement or military experience or seven years of hospital security experience. Requires successful completion of Banner Health's Tactical Officer certification training upon hire. Requires ability to demonstrate and successfully use all required competencies annually. Must possess interpersonal skills and be customer service oriented in all contacts with patients, visitors and staff. Requires advanced critical thinking, monitoring skills and ability to quickly assess situations and determine appropriate response in escalated conflict, security and emergency situations. Must be able to demonstrate the ability to perform physical requirements of the position. Capabilities will be demonstrated through the successful completion of similarly related skills testing. Employees hired on or after January 1, 2019 will need to successfully demonstrate the physical requirements before starting in the role. Employees hired before January 1, 2019 must be able to successfully demonstrate the physical requirements by December 31, 2019. If upon initial evaluation, an employee is unable to successfully demonstrate the physical requirements, there will be a quarterly assessment administered. This physical skills assessment will then be conducted on an annual basis and employees must successfully meet the requirements to remain in role. Employees working at Banner Behavioral Health Hospital must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire. PREFERRED QUALIFICATIONS Prefer experience in a health care setting. Additional related education and/or experience preferred. EEO Statement: EEO/Disabled/Veterans Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy

Analyze and document cybersecurity technical requirements, participate in projects, and support security standardization under supervision. | Currently enrolled in a college program or recent certificate completion with 0-2 years related experience and general IT knowledge. | Primary City/State: Phoenix, Arizona Department Name: IT Threat & Vulnerability Mgmt Work Shift: Day Job Category: General Operations Estimated Pay Range: $17.50 - $17.50 / hour, based on location, education, & experience. In accordance with State Pay Transparency Rules. Banner Health was named to Fortune’s Most Innovative Companies in America 2025 list for the third consecutive year and named to Newsweek's list of Most Trustworthy Companies in America for the second year in a row. We’re proud to be recognized for our commitment to the latest health care advancements and excellent patient care. As a Cybersecurity Intern I, you will be part of our Cyber Security Department. Expertise should include familiarity with basic Cyber Security knowledge and terminology, access provisioning, monitoring of application systems, and data analysis. This impactful position will be responsible for analyzing and documenting cybersecurity technical requirements with the objective of standardizing security throughout the company’s infrastructure. Candidates should have experience with various applications such as ServiceNow, Azure, Office, PowerShell, Proofpoint, Splunk, Zscaler all a plus. The successful individual will be an organized, self-motivated, detail-oriented team player who enjoys working in a fast-paced, dynamic, and technically complex environment. They will also have a passion for building and maintaining cross-organization relationships, drive process simplification, and end-user satisfaction. The hours are M-F 10am – 6pm (AZ MST) This can be a Hybrid/Remote position if you live in the following states only: AZ, CA, CO, NE, NV, WY Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care. Position Summary This position typically will be up to one year in length and will work under the direct supervision of a department manager or designee. The position is responsible for expanding experiences and knowledge of practices and procedures as they relate to assigned department and area of study. These activities may include participation in a wide variety of projects. Core Functions • Expands and develops knowledge with exposure to a variety of roles related to area of study. • Participates on work teams, contributes to projects and initiatives, and performs various tasks as needed by the assigned unit/department. • Performs research and prepares reports on assigned topics and /or projects when required. • Works as a member of a team providing service to internal and external customers. Minimum Qualifications Currently enrolled in an accredited college program with course work related to the internship or general knowledge normally obtained through the completion of a college degree. Depending on the area of focus, recent completion of an accredited certificate program is required. 0-2 years of related work experience, education or general knowledge of Information Technology. Must demonstrate effective verbal and written communication skills. Must have general knowledge related to the department/unit/area of study. Preferred Qualifications Proficiency with commonly used office software and personal computers may be necessary, depending on assignment. Additional Related Education And/or Experience Preferred. Anticipated Closing Window (actual close date may be sooner): 2026-01-21 EEO Statement: EEO/Disabled/Veterans Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy

Design, build, maintain, and support Cerner clinical applications while collaborating with IT teams and business stakeholders to improve workflows and patient experiences. | Bachelor's degree with 4-7 years in clinical or related analytics, strong project management skills, technical expertise in SQL, Tableau, Excel, and clinical software, plus experience with Cerner or similar applications preferred. | Department Name: Digital Transform-Foundation Work Shift: Day Job Category: Information Technology Estimated Pay Range: $37.14 - $61.90 / hour, based on location, education, & experience. In accordance with State Pay Transparency Rules. Banner Health was recently recognized on Forbes inaugural list of America’s Dream Employers 2025. This list highlights employers across the country that prioritize workplace excellence and the happiness, satisfaction, wellbeing and fulfilment of their employees. The IT Clinical Apps HIM team is focused on the design, build, implementation, and support of Cerner Profile, XR and RRD applications as well as other applications in use in the HIM space. We work closely with key business stakeholders across the organization, including Compliance and Legal and other IT teams to provide an excellent end-product to support our patient care providers and their workflows. The IT Solution Analyst III will help design, build, maintain, and support Profile, XR and RRD in the Cerner application. An analyst III has an opportunity to engage directly with other IT teams, clinicians, project managers and leaders to help design, build, implement, and support the applications that our team is responsible for. The Analyst III supports ongoing projects as well as on call support for all the aspects of IT Clinical Apps HIM. The Analyst III addresses customers’ questions, issues and supports any ongoing development of the supported workflows and applications to enhance customer workflows and patient experiences. Schedule: Monday thru Friday 8-5, 7-4, some variation, call rotation as well so some weekends This can be a remote position if you live in the following states only: AL, AK, AZ, AR, CA, CO, GA, FL, IA, ID, IN, KS, KY, LA, MD, MI, MO, MN, MS, NH, NM, NY, NC, ND, NE, NV, OH, OK, OR, PA, SC, TN, TX, UT, VA, WI, WV, WA, & WY Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care. Position Summary This position is a high-level individual contributor with expertise in selected business or healthcare processes and participates in formulating system scope and objectives relative to the company’s requirements. The incumbent participates in meetings, presentations, visioning sessions, planning sessions, implementation activities, and supports functions system wide. Acts independently or as a leader of a team to provide knowledge, guidance, research and fact- finding expertise to define, design and modify specifications and processes of complex information systems. Responsible for establishing system documentation standards and quality assurance methodologies for systems and applications. Maintains current professional and technical knowledge. Core Functions • Business Outcomes: Relentless focus on delivering outcomes and value to our business. Partners across organization and related functional areas to understand internal customer needs related to service excellence, including but not limited to analytical, technology and reporting needs; determine the appropriate course of action; make recommendations in an actionable format including to senior management, to achieve desired business results. Facilitates cross-functional teams and/or leads projects with departmental or company-wide scope to implement system changes. This may also include providing oversight, change management, general work direction or leadership to individuals on team; conducts regular meetings with stake holders and uploads necessary documents to the shared information repositories, such as SharePoint or Teams. • Technology Standards: Establishes and defines processes, documentation and standards for quality, and provides expert advice to ensure adherence to critical operating standards; mentors junior members of the team; Provides leadership for customers, information technology staff and various committees guiding the design, implementation and maintenance of complex application and system specifications and processes. Participates and may lead task forces to plan, implement, and coordinate facility activities to maximize information technology service quality, effectiveness and efficiency. • Innovation and Futures: Analyzes and reports on complex customer needs. Manages and supports the identification and research of new developments and uses of current systems and applications, as well as upgraded systems and applications. • Advisor & Partner: Develops strong relationships with internal and business partners; collaborate in appropriate areas, including application design, system optimization, programming complex models, transferring large data feeds, and staying current on emerging technology related to all systems. • Communication: Presents information or ideas to the interests, level and needs of the audience. Actively engages participants and encourages input. Uses group process skills to ensure that the agenda is met. Promotes and facilitates free and open communication. Adapts choice of language and presentation of ideas to fit various needs and perspectives of audiences. • Measurements: Ensures Key Performance Indicators are developed and tracked in all levels of work effort. Clearly defines success and implements the measurements to understand when success is achieved. • Strategic: Designs and administers complex standards and policies regarding application and end user customer documentation. Ensures that department and company standards are implemented. • This position has responsibility for selected area of responsibility. Work is performed in a fast-paced multi-tasked environment where there may be conflicting priorities or tight deadlines. The incumbent must have significant knowledge about cross functional departments in order to serve as a liaison and provide relevant guidance or leadership. The incumbent has collaborative decision-making authority for projects and applications and works at peer and leader levels. The incumbent may also be expected to troubleshoot issues at a complex level and appropriately escalate issues to other resources, as needed. The incumbent participates in meetings, presentations, visioning sessions, planning sessions, implementation activities, and supports functions system wide. May be responsible for leading cross functional teams using project management skills to achieve desired results. Minimum Qualifications Must possess strong technical and business knowledge as typically obtained through the completion of Bachelor’s degree in Statistics, Epidemiology, Computer Sciences, Process Engineering, Business, Healthcare, Information systems or related field. A minimum of four to seven years of experience or equivalent as typically obtained in one or multiple areas: reporting and/or analytics in clinical, financial, insurance, utilization, patient satisfaction, supply chain, HR, clinical application configuration, or related field. Must possess significant knowledge of cross functional departments in order to serve as a liaison and provide relevant guidance or leadership. Must possess strong project management skills and ability to work independently, manage large, multiple projects, complex reports, while organizing priorities. Excellent communication, interpersonal and critical thinking skills are required. Strong technical skills as appropriate for position (SQL/Ansi SQL, SAS, Tableau, Excel, clinical software applications, etc.). Preferred Qualifications Experience with system implementation and project management. Additional experience with specialized applications in related area also preferred. Experience with department specific software (Cerner, NextGen, Centricity, TSI, and Quality Advisor, SAS or SSRS), including advanced integrated or independent report writing applications. Master’s degree or higher in relevant field. Advanced knowledge in area of expertise. Additional Related Education And/or Experience Preferred. Anticipated Closing Window (actual close date may be sooner): 2026-01-20 EEO Statement: EEO/Disabled/Veterans Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy

Schedule and manage patient appointments, verify insurance and authorizations, provide patient instructions, and handle high-volume inbound calls in a healthcare call center environment. | High school diploma or equivalent, 1+ year healthcare customer service or scheduling experience, strong communication and computer skills, ability to multitask in a call center setting, and reliable internet for remote work. | Department Name: Patient Contact Ctr Imaging Work Shift: Day Job Category: Marketing and Communications Estimated Pay Range: $19.06 - $28.60 / hour, based on location, education, & experience. In accordance with State Pay Transparency Rules. Health care is constantly changing, and at Banner Health, we are at the front of that change. We are leading health care to make the experience the best it can be. We want to change the lives of those in our care – and the people who choose to take on this challenge. If changing health care for the better sounds like something you want to be part of, we want to hear from you. We are seeking candidates who are motivated and enthusiastic to be part of a dynamic team of Health Schedulers. Within this position you will be responsible for answering inbound calls, scheduling, rescheduling and canceling patient appointments as required. Answering patients' questions regarding basic medical questions and procedures. Providing instructions to patients to ensure that they are prepared for examinations and procedures as well as confirming patient appointments. You must be able to communicate well with our patients and provide extraordinary customer service. There is room for growth and this role offers great stability. Our positions are REMOTE and you can work in any Banner approved states. A successful candidate should have a designated area away from distractions to complete this job, attend all training sessions, have established internet connection and able to complete a hardwired internet connection. This position also requires someone who is comfortable working with multiple scheduling systems at a time and navigate through the systems effortlessly while staying organized and viewing 8 or more windows at a time. This is a high-volume call center that requires you to be on the phone back-to-back handling inbound calls of 50+. You may be asked to assist/ cross train in other scheduling departments when needed. Call Center, Health Care, Front Desk, Receptionist OR Customer Service highly desired. Full Time Shifts: Will vary between the hours of 6:00am-7:00pm, Monday through Friday, depending on the department needs. Saturday 5-hour shift may also be required from 8am-1pm for some departments. Departments: Hospital Imaging Centralized Scheduling, Banner Imaging, Primary Care, MD Anderson Cancer Center and Specialties such as Orthro, Sports Meds, Urology, Neurology, Peds etc.…. Openings: We currently have a few openings for each department which will be discussed during the interview process. Training: Remote- M-F 8am-4:30pm, this can change depending on department needs, equipment will be provided. Cameras are required during trainings and meetings. Shifts are not flexible to accommodate personal appointments during the day. This is a call center role that requires you to work scheduled hours due to business needs. Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care. POSITION SUMMARY This position is responsible for scheduling across the system for physicians, medical facilities and medical practices by coordinating all aspects of scheduling including, but not limiting to, facility resources, physicians, authorizations, insurance verification, benefits and setting payment expectations to ensure an exceptional customer experience at each point of service. Using a broad understanding of customer engagement strategies, clinical procedures and company facilities, this position provides accurate and timely information to create an experience that is easy, empathetic and differentiated in the marketplace. CORE FUNCTIONS 1. Schedules medical appointments through coordination of patients, providers, facility resources, ancillary staff, records, referrals, authorizations and payers. Receives and initiates calls to/from patients, providers, provider offices and facilities, while following all established scheduling procedures and protocols to ensure patients receive the care they need, when and where they need it. 2. Effectively schedules appointments, tests and/or procedures leveraging various electronic medical record / scheduling software systems according to protocols established by clinical staff and scheduling standards. Identifies alternative schedule solutions in the event patient’s preference is not available, while adhering to procedures and protocols and ensuring patient safety. 3. Obtains patient demographics, insurance information and necessary documents required to secure authorizations, referrals, or other data as determined by various facilities and insurance carriers. Responsible for obtaining and properly documenting all necessary and accurate data during the intake/registration process. Acquires and documents pertinent patient medical information in accordance with procedural guidelines. 4. Provides patients with information, pre and post-test instruction, provides location of appointment and directions. This position answers questions as necessary within guidelines and protocols. Refers questions to medical offices as appropriate. Ensures patient has “no surprises” at point of service by setting payment expectations, as well as, providing estimated payment detail where applicable. 5. Effectively communicates and builds impactful relationships through written, digital and verbal channels with patients, facilities, providers and other clinical colleagues to ensure an easy, empathetic, solution-orientated patient experience, included but not limited to phone, chat, email, electronic medical record messaging and other digital channels. Anticipates patient and provider needs and responds accordingly. 6. Solicits, labels, stores and manages scanned documents and orders received from physician offices in the document imaging software system. Ensures that all appropriate documents are received prior to appointments and ensures that orders are compliant with each facility’s policy. 7. Where applicable, collects pre-payments and verifies insurance coverage to ensure “no surprises” and enable patient ease. 8. Services inbound and outbound customer and staff communications for all facilities in the states in which they operate. Works with various departments and staff to provide accurate managed care information. MINIMUM QUALIFICATIONS High school diploma/GED or equivalent working knowledge. Requires skills and abilities typically attained with minimum of 1 or more years of customer service or related experience in a healthcare setting, such as medical office/clinic or hospital scheduling. Other acceptable experience includes lab, medical transcription, medical assistant or receptionist in a medical setting or other equivalent experience. Demonstrated ability to provide essential customer service and knowledge in a high paced inbound contact center environment Ability to use technology tools to research and obtain accurate information to respond to customer inquiries via incoming calls, emails and/or instant messaging/chat avenues while maintaining a professional solutions and service-oriented demeanor at all times. Effective ability to build customer loyalty through positive customer interactions and provide an easy experience. Demonstrated ability to utilize computer and typing skills. Excellent interpersonal and communication skills to maintain a positive and helpful attitude with customers, providers and clinic operations. Must have the ability to follow oral and written directions as they relate to the functions listed above. Must have the ability to acquire and utilize a sound knowledge of the company’s customer information systems. Must possess excellent organizational and time management skills. Accurate and efficient keyboarding skills, the ability to work effectively with common office software are required. Requires effective teamwork skills and the ability to meet deadlines and productivity standards. PREFERRED QUALIFICATIONS Experience in an in-bound call center or scheduler in a practice management environment preferred. Knowledge of payor contract terms and processes preferred. Some level of familiarity with medical terminology strongly preferred. Knowledge of payor contract terms and processes is preferred. Additional related education and/or experience preferred. EEO Statement: EEO/Disabled/Veterans Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information. EEO/Disabled/Veterans Banner Health supports a drug-free work environment. Privacy Policy This website contains the current Banner Health job openings. Applications submitted on this site will be securely submitted for consideration. Applying via our careers website is the only way to obtain employment with Banner Health. We will never ask you for personal or banking information, or for equipment to be purchased or sent to us as part of the hiring process. Job seekers should only respond to communication from Banner’s email domain, @bannerhealth.com. For questions or to report a scam visit our contact page.

Lead design and development of scalable ETL processes, perform complex data analysis and visualization, support large-scale projects, and provide mentorship and guidance across teams. | Master’s degree or equivalent with 5+ years in data visualization and analytics, 3+ years predictive modeling, strong technical skills in BI tools, and experience in large data warehouse environments. | Department Name: Network Development Work Shift: Day Job Category: Marketing and Communications Estimated Pay Range: $43.77 - $72.95 / hour, based on location, education, & experience. In accordance with State Pay Transparency Rules. Great careers are built at Banner. We understand that talented professionals appreciate having options. We are proud to offer our team members many career and lifestyle choices including remote & hybrid work options. Apply today. Banner Plans & Networks (BPN) is a nationally recognized healthcare leader that integrates Medicare and private health plans. Our main goal is to reduce healthcare costs while keeping our members in optimal health. BPN is known for its innovative, collaborative, and team-oriented approach to healthcare. We offer diverse career opportunities, from entry-level to leadership positions, and extend our innovation to employment settings by including remote and hybrid opportunities. As a Senior Business Intelligence Developer, you will call upon your experience working with physician and provider incentive plans and programs daily. You will us Mega Excel, Power BI and Business Objects to administer physician and provider incentives for BPN. Please note this role does require Health Plan Provider Incentives experience. If this role sounds like the one for you, Apply today! Your work location will be entirely remote. Your work schedule will be Monday-Friday in the Arizona Time Zone business hours. Holiday schedules will follow the Banner Corporate Holiday closures. This is a fully remote position and available if you live in the following states only: AK, AL, AR, AZ, CA, CO, FL, GA, IA, ID, IN, KS, KY, MI, MN, MO, MS, NC, ND, NE, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI & WY. This position is fully remote with travel less than 15% of the time to either a Banner corporate or hospital site. With this remote work, candidates must be self-motivated, possess moderate to strong tech skills and be able to meet daily and weekly productivity metrics. Banner Health Network (BHN) is an accountable care organization that joins Arizona's largest health care provider, Banner Health, and an extensive network of primary care and specialty physicians to provide the most comprehensive healthcare solutions for Maricopa County and parts of Pinal County. Through BHN, known nationally as an innovative leader in new health care models, insurance plans and physicians are coming together to work collaboratively to keep members in optimal health, while reducing costs. POSITION SUMMARY This position provides expertise and leadership for providing data and analytic support for a specific organization, which includes working with large databases and applying quantitative methodologies using advance analytical tools. This position proactively identifies new opportunities for the organization to improve on, using advanced scientific approaches and methods. This positi will be performing substantive, comprehensive, and quantitative analyses to produce data-driven solutions and recommendations to improve outcomes and profitability. This position is responsible for providing advanced knowledge data visualizations (reports and dashboards) to support the organization’s operational objectives and will work with multiple data sources and expected to troubleshoot data issues and other report/dashboard issues at a moderately complex level and appropriately escalate issues as needed. This position may include tasks such as creating data definitions, validating data, retrieving data from multiple systems, merging data from multiple sources, and participating in creating technical documentation and training materials. CORE FUNCTIONS 1. Serves as a lead in analyzing business requirements associated with the design and implementation of highly efficient, highly scalable data processes. Designs and develops robust and efficient processes for extracting, transforming, and loading (ETL) data to meet the needs of large-scale projects. 2. Reviews and analyzes data objects and models to improve data management and data access. 3. Performs data profiling, source-target mappings, codes data transformation development, optimization, testing and implementation. Identifies required tasks and accurately determines needed resources and timeframes to ensure delivery of business needs. 4. Interprets internal and external business challenges and recommends best practices to improve services, processes, or products. Solves complex problems. Takes a broad perspective, including coordination with others outside own organization, to identify innovative solutions. 5. Anticipates customer needs and assesses requirements and identifies new solutions. Interacts primarily with department peers, supervisor, and internal customers. 6. Analyzes and reports on customer needs and provides expert guidance. Manages and supports the identification and research of new developments and uses of current systems and applications, as well as upgraded systems and applications such as Power BI, SQL, SAS, Python, and Tableau. 7. Serves as primary expert for data users or customers. This may include education, negotiation, and problem-solving tasks to deliver desirable outcome. 8. Maintains optimal operation of departmental reports in partnership with information technology or external software vendor, as appropriate. This may include implementation, maintenance, testing and/or functional design. 9. Provides mentorship and training to peers within immediate team and other teams across the organization. MINIMUM QUALIFICATIONS Master’s degree in Statistics, Mathematics, Computer Sciences, Process Engineering, Business or a related field or equivalent combination of relevant education, technical, business and experience. Minimum of five plus years’ of increasingly responsible work experience in related fields with data visualization development and knowledge of various methodologies. Work experience must include three plus years with predictive modeling and statistical analysis techniques. Knowledge of data warehouse concepts, dimensional data modeling and complex interdependent SQL processes. Skilled in ETL concept, design and development using data integration tools. Experience working in a large data warehouse environment with complex data models. Strong problem solving and data analysis skills with the ability to tell a story with data. Must have experience in working with cross functional departments in order to serve as a liaison and provide relevant guidance or leadership. Knowledge of project management principles. Needs experience in large scale project planning and reporting either individual or team. Very good communication, interpersonal and critical thinking skills are required. Must have strong technical skills (Power BI, SQL, SAS, Tableau, Python). PREFERRED QUALIFICATIONS Knowledge of subject matters such as customer service contact centers, Automatic Call Delivery (ACD) phone systems, clinical medical record systems, and customer relationship management (CRM) platforms is preferred. Additional related education and/or experience preferred. EEO Statement: EEO/Disabled/Veterans Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information. EEO/Disabled/Veterans Banner Health supports a drug-free work environment. Privacy Policy This website contains the current Banner Health job openings. Applications submitted on this site will be securely submitted for consideration. Applying via our careers website is the only way to obtain employment with Banner Health. We will never ask you for personal or banking information, or for equipment to be purchased or sent to us as part of the hiring process. Job seekers should only respond to communication from Banner’s email domain, @bannerhealth.com. For questions or to report a scam visit our contact page.

Gather and analyze financial data, prepare reports, maintain financial systems, support budgeting and forecasting, and provide financial insights for management. | Bachelor’s degree in Finance or related field, 3-4 years healthcare financial analysis experience, strong analytical and organizational skills, proficiency in financial modeling and software. | Department Name: Admin-Misc Work Shift: Day Job Category: Finance Estimated Pay Range: $30.56 - $50.93 / hour, based on location, education, & experience. In accordance with State Pay Transparency Rules. Great careers are built at Banner Health. We understand that talented professionals appreciate having options. We are proud to offer our team members many career and lifestyle choices including remote work options. Apply today, this could be the perfect opportunity for you. As a Financial Analyst with Banner Health, you will work remotely and support the pharmacy department. Financial experience will be helpful in this role. Your schedule will be hours of 8AM - 5PM Monday - Friday. You must reside in either AZ, CO, WY, CA, NE, or NV to be considered for this position. Banner Pharmacy Services is a recognized leader in healthcare and trusted partner in proactively providing innovative pharmacy services through excellence in integration, care coordination, medication management and services to make a difference in people's lives. Clinical Pharmacy Services is responsible for the management of the Banner formulary, development of standardized system wide clinical pharmacy services, and management of adverse drug event preventions. Clinical Pharmacy Services provides collaborative drug therapy management and educational interventions in patient care to optimize medication therapy, improve outcomes, promote wellness, and disease prevention. As a division, Banner Pharmacy services provides excellent patient care across our entire continuum through convenient access, improved medication outcomes and innovative pharmacy practices. POSITION SUMMARY This position is responsible for providing coordination and/or collection of relevant financial data to prepare and interpret financial reports for management in an accurate and timely manner. This position provides maintenance/updates as necessary to ensure the integrity of assigned financial systems and databases. CORE FUNCTIONS 1. Gathers data from various sources to document and analyze statistics and financial information necessary to complete projects in assigned area. Generates various monthly or bi-weekly financial reports or ad hoc reports that enable management to control and analyze operations. 2. Works with management and staff of various departments to assist with financial data gathering and/or interpretation. Ensures accuracy of financial information systems and maintenance of reporting. Ensures the integrity of statistical files and databases used for financial reporting. 3. Works with other analysts to manage key financial processes within the organization (including operating budgets, forecasts program reporting and analysis, charge management, cost accounting, decision support and reimbursement analysis). 4. Provides financial modeling resources for special projects assigned to the department by management for analysis. Brings strength in logic and analysis of data, sorts through data and determines which elements are useful or pertinent to the assigned project. Identifies outliers and recognizes trends, presents data and analysis results to appropriate parties. 5. Prepares timely and accurate reports and presentations for state and federal agencies, administration and corporate to satisfy mandated reporting requirements policy, law or management. Maintains accurate statistical, contractual or other financial databases, as assigned. 6. Assists in identification and implementation of operating improvements and efficiencies by identifying important trends and variances through the review of management reports and financial analysis. Educates users of the assigned financial reporting system on the utilization of reports and the functionality of those reports. 7. Provides education on available financial tools and resources and provides learning to non-financial staff so they can break down analysis in simple terms. 8. Assignments located in the Western region will have regional accountability and will provide financial analysis support for multiple facilities within the Western Region. 9. Uses specialized knowledge to analyze information and solve business problems. Works independently under general supervision. Provides management with accurate and timely information necessary to effectively manage financial operations for revenues in excess of $300m annually. Consults internally with Department Directors, Administration, Data Operations, Financial Services Department Personnel and Banner Health System personnel. Works with State governmental agencies, colleagues as other healthcare facilities, professional organizations and outside vendors. Assignments with in the Western Region will have regional scope and accountability. MINIMUM QUALIFICATIONS Requires a Bachelor’s degree in Accounting, Finance or Business Administration or equivalent experience. Requires a proficiency level typically attained with three to four years of experience in healthcare financial management/analysis work. Must have excellent analytical and organizational skills and the ability to manage multiple priorities with changing needs and deadlines. Requires excellent human relations skills and the ability to effectively interact and communicate both verbally and in writing with all levels staff and outside professionals. Requires strong abilities in statistical analysis, data interpretation, computer software applications, database and spreadsheet programs, plus a proficiency in financial modeling techniques to generate management reports, projections, allocations, and analyses. PREFERRED QUALIFICATIONS Additional related education and/or experience preferred. EEO Statement: EEO/Disabled/Veterans Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information. EEO/Disabled/Veterans Banner Health supports a drug-free work environment. Privacy Policy This website contains the current Banner Health job openings. Applications submitted on this site will be securely submitted for consideration. Applying via our careers website is the only way to obtain employment with Banner Health. We will never ask you for personal or banking information, or for equipment to be purchased or sent to us as part of the hiring process. Job seekers should only respond to communication from Banner’s email domain, @bannerhealth.com. For questions or to report a scam visit our contact page.