BankUnited

Develop and manage a portfolio of commercial deposit and cash management relationships within the title, escrow, and settlement industry, focusing on client growth and satisfaction. | Requires 4-6 years in commercial banking, treasury management, or title/escrow sales, with proven relationship management and sales skills, and a bachelor's degree. | SUMMARY: The Relationship Manager for National Title Solutions (NTS) is responsible for developing, growing, and managing a portfolio of commercial deposit and cash management relationships within the title, escrow, and settlement industry. This forward-facing sales role requires deep industry knowledge, strong business development acumen, and the ability to deliver exceptional client experiences in a complex, regulated environment. The RM will source new business nationally through proactive prospecting, strategic partnerships, and participation in industry conferences and events. The role partners closely with internal operations, treasury, compliance, and risk teams to ensure seamless client onboarding and ongoing relationship management. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned. • Identify and cultivate new client relationships across the title, escrow, and settlement services sectors nationwide. • Develop tailored deposit, treasury, and escrow management solutions to meet client needs. • Build and maintain referral networks with software partners, underwriters, and title vendors. • Represent NTS at industry events, conferences, and client meetings. • Serve as primary contact for assigned clients, ensuring a high-touch, white-glove experience. • Conduct regular portfolio reviews to assess profitability, growth opportunities, and client satisfaction. • Partner with internal departments to ensure timely implementation, onboarding, and service delivery. • Resolve client inquiries and escalate issues appropriately to maintain service excellence. • Meet and exceed annual deposit growth and fee income goals. • Maintain deep understanding of regulatory and compliance requirements within escrow and fiduciary account structures. • Monitor account activity for performance, usage and adherence to operational policies. • Ensure all relationships align with the bank's credit and risk appetite. • Work closely with NTS Operations, Treasury Management, and Compliance teams to execute on client commitments. • Mentor associate relationship managers as the business scales. • Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.). • Adheres to Bank policies and procedures and completes required training. • Identifies and reports suspicious activity. EDUCATION Bachelor's Degree from four-year college or university required Experience • 4-6 Years in commercial banking, treasury management, or title/escrow industry sales preferred Knowledge, Skills And Abilities • Proven track record of meeting or exceeding production and relationship management goals. • Excellent communication, presentation, and negotiation skills. • Willingness to travel nationally to client sites and industry events (up to 50%) • Relationship-driven with consultative sales approach • Collaborative team player with cross functional alignment • Customer-centric and solutions-oriented. Additional Information • Candidates residing in locations within BankUnited's footprint may be given preference.

Implement and support IAM technologies, ensure compliance, and optimize identity services. | 5+ years in IAM and security, experience with SailPoint, Okta, cloud IAM, and relevant certifications. | SUMMARY: The Identity & Access Management Engineer is a hands-on role focused on engineering within the Identity & Access Management (IAM) space. The engineer will work directly with the IAM Architect, other IAM internal and vendor engineers, as well as Operational team resources through collaboration to implement and continuously optimize Identity and Access Management services in line with evolving technologies and security regulations. The Identity & Access Management (IAM) Engineer is a technical position which will support the implementation of security strategies as it relates to the Bank's cloud initiatives. The Identity & Access Management Engineer is responsible for understanding business processes and capturing requirements but also engineering, implementing, and maintaining IAM technologies to ensure audit and privacy compliance, driving automation wherever possible. Hands on implementation experience is a requirement of this role as well at deep technical knowledge of IAM tools. The IAM Engineer must have the ability to install and configure requisite IAM toolsets and in so doing will require knowledge across multiple platforms, processes and/or architectures. The IAM Engineer role requires IT consulting skills and the ability to act as a trusted advisor and a trusted technical member of the team. The individual should possess IAM skills across key access management, identity governance, privileged identity management, and cloud identity tools with the ability to quickly learn the key points of other IAM product suites both cloud-based and self-hosted. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned. • Working closely with business units to ensure business requirements and use cases are capture and well understood while adhering to access management program guidelines and bank security policies. • Participating in the requirement gathering of an IAM technical vision that can be articulated across functional groups, aligned with IAM principles. • Designing, implementing, and managing Identity Directory and identity services. • Engineering and Implementing technologies to centrally integrate identity systems across the organization. • Streamlining and improving users' experiences. • Managing access controls and permissions where necessary and implementing automated solutions. • Troubleshooting and managing issues related to identities, systems access accounts, authentication, authorization, entitlements, and permissions. • Implementing and maintaining technologies to ensure audit and privacy compliance. • Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.). • Adheres to Bank policies and procedures and completes required training. • Identifies and reports suspicious activity. EDUCATION Bachelor's Degree in Information Technology or related fields or comparable experience in, Computer Information Systems, and/or Engineering with the appropriate emphasis in Identity & Access Management required Experience • 5+ years of experience in Identity and access Management, Information Security (+5 years) • 3+ years of experience in Development and Support experience with SailPoint (IdentityIQ/IdentityNOW), including LCM, Compliance Manager, Workflows, Rules, Connectors, Policies, Tasks, Roles, Certifications, Email templates, Forms, Application Integrations, etc • 3+ years of experience in Okta/Azure SSO Integrations, SAML, OAuth, OIDC, Kerberos, MFA, PKI, PAM • 2+ years of Cloud IAM experience and AWS/Azure with strong understanding of IaaS, PaaS, IDaaS engineering and components CERTIFICATES, LICENSES, REGISTRATIONS • Certifications relevant to AWS and cloud technologies (Solutions Architect, SysOps Administrator, DevOps Engineer) preferred but not required • Security cert preferred: CISSP, Security+, CIAM, etc. • IAM Platform specific cert preferred: SailPoint, Okta, etc. Knowledge, Skills And Abilities • Development skills, SDLC and Pipeline automation (Java, Beanshell, XML, Powershell, HTML, JSON, API development/integrations, etc.) • Ability to articulate, gather, drive conversations, and document requirements. • Strong interpersonal skills. • Sound judgment and ability to effectively balance information risk controls with business productivity and growth. • Strong problem-solving attitude and technical skillset. Additional Information • Candidates residing in locations within BankUnited's footprint may be given preference. #GoForMore

Lead continual service improvement initiatives by managing projects, analyzing performance data, collaborating with teams, and reporting to executives to enhance IT service quality and stability. | 10+ years IT experience in ITSM within regulated industries, leadership in training and mentoring ITSM teams, PMP and ITIL certifications preferred, strong analytical and communication skills. | SUMMARY: The Continual Service Improvement (CSI) Manager plays a strategic role in enhancing the quality, stability, and efficiency of IT services by driving structured improvement initiatives. This role involves identifying areas for improvement, implementing changes, and measuring the effectiveness of those changes to ensure IT services are continuously optimized for business objectives. The role is responsible for managing stability-focused projects, collaborating with cross-functional teams, and delivering executive-level dashboards to support application stability. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned. • Develop and maintain the CSI Strategy: • Define the vision, goals, and roadmap for continual service improvement. Align CSI initiatives with business objectives and IT service management (ITSM). • Identify Improvement Opportunities: • Analyze performance data, customer feedback, and service metrics to uncover areas for improvement. Identify opportunities for Alerts and Observability and drive implementation. Collaborate with data quality improvement opportunities. Conduct regular service process reviews. • Project Management: • Plan and manage Stability improvement projects from initiation to completion. Coordinate cross-functional teams to implement changes. Produce Executive Dashboards & PowerPoint presentations to support Application Stability evaluation, utilizing Incident trend analysis and Problem action plans. • Facilitate Process Improvements: • Work with process owners to enhance ITSM processes (e.g., Incident, Problem, Change...). Drive ITSM Shift Left initiative in collaboration with IT Operations, Production Support, and other department heads. Drive ITSM process maturity assessment. • Measure and Report on Service Performance: • Collaborate to mature KPIs and metrics to evaluate service quality and improvement impact. Produce regular reports for stakeholders and leadership. Compile information for the Quarterly ITSM report. • Stakeholder Engagement: • Collaborate with department Heads and Team Leads to gather feedback, current challenges and prioritize initiatives. Communicate improvement plans and progress to stakeholders. • Manage the CSI Register: • Maintain a centralized log of all improvement initiatives. Prioritize and track progress of CSI activities. • Promote a Culture of Continuous Improvement: • Perform research of industry best practices, propose solutions, and drive changes. Educate and engage staff in CSI principles. Encourage feedback and innovation from all levels of the organization. • Governance and Compliance: • Ensure improvements comply with internal policies and external regulations. Support audits and risk assessments related to service quality. • Major Incident Management Support: • Lead and support major incident management activities by facilitating incident calls, engaging key stakeholders--including vendors, operations, and technical teams--to drive swift and effective resolution. • Ensure timely documentation of critical actions and decisions and provide regular updates on the status of ongoing incidents. • May also contribute to post-incident reviews by identifying root causes, capturing lessons learned, and recommending process enhancements to improve organizational resilience and incident response capabilities. • Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.). • Adheres to Bank policies and procedures and completes required training. • Identifies and reports suspicious activity. EDUCATION Associate's Degree preferred Experience • 10+ Years of experience working within IT environments, ideally within banking or highly regulated industries, with a focus on implementing and managing ITSM processes • Proven track record in leading training and mentoring programs for ITSM teams, fostering a culture of excellence, accountability, and continuous learning CERTIFICATES, LICENSES, REGISTRATIONS • Portfolio Management Professional (PMP) preferred • Information Technology Infrastructure Library (ITIL) preferred Knowledge, Skills And Abilities • Demonstrated ability to turn raw data into high-impact narratives, dashboards, and forecasts that drive executive decision-making and strategic planning. • Strong leadership and communication skills, with experience influencing across multiple levels of an organization and driving cross-functional collaboration. • Strong analytical skills, with the ability to monitor, analyze, and report on key performance indicators (KPIs) to assess ITSM effectiveness and leverage insights for continuous improvement initiatives. • Comfortably operating in ambiguity #GoForMore

Serve as the technical SME for Bottomline Treasury platforms, lead configuration and integration, manage vendor relationships, oversee technical project delivery, and ensure compliance with banking regulations. | 7+ years in technology roles supporting financial applications, 3+ years hands-on with Bottomline platforms, experience with banking file standards and integrations, and knowledge of regulatory frameworks. | SUMMARY: The Technology Lead for Bottomline will serve as the primary technical interface between the Treasury Solutions line of business and Bottomline Technologies, the vendor responsible for the bank's enterprise-level Treasury Management platforms--Bottomline Premier and Bottomline Enterprise. This position plays a central role in managing the platform lifecycle, ensuring the Treasury group's functional needs are aligned with the system's technical capabilities, while maintaining compliance with internal IT policies, regulatory requirements, and operational goals. The role reports to the Director Application Delivery and Production Support, within the office of the Chief Information Officer (CIO). ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned. • Platform Ownership and Technical Interface. • Serve as the technical subject matter expert (SME) for Bottomline's Premier and Enterprise platforms, including full configuration lifecycle, vendor releases, integration touchpoints, and reporting modules. • Partner with the Treasury Solutions business team to understand requirements and align platform features accordingly. • Lead vendor discussions related to product roadmaps, escalations, enhancement requests, and service issues. • Configuration, Integration, and Deployment. • Design and oversee configuration changes for key modules, including ACH and Wire Processing, Account Reconciliation and Reporting, Positive Pay / ACH Filter & Block, Information Reporting & File Delivery, User Access Administration and Entitlements. • Manage system-to-system integrations with internal bank systems (e.g., core banking, fraud systems, and authentication services) and external customer-facing channels. • Define and execute interface file specifications, such as BAI2, NACHA, ISO 20022, and XML. • Technical Project Delivery. • Lead and manage technical components of Treasury platform projects, including upgrades, migrations, and feature enablement. • Collaborate with infrastructure, QA, cybersecurity, and enterprise architecture teams to ensure secure and performant delivery of solutions. • Oversee testing phases and validation processes for all technical enhancements and vendor releases. • Production Support and Incident Management. • Serve as Tier 3 support for Premier and Enterprise platform issues and escalations. • Monitor platform performance and availability; coordinate root cause analyses (RCA) with vendor and internal support teams. • Define and maintain operational procedures and platform runbooks. • Technical Governance and Documentation. • Ensure platform implementation adheres to internal IT controls, cybersecurity standards, and regulatory guidelines (e.g., FFIEC, SOX). • Maintain updated technical documentation, interface specifications, platform diagrams, and support processes. • Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.). • Adheres to Bank policies and procedures and completes required training. • Identifies and reports suspicious activity. EDUCATION Bachelor's Degree in Computer Science, Information Systems, Engineering, or related technical discipline. Experience • 7+ years of experience in technology roles supporting financial applications, including system integration, configuration, or development. • 3+ years of direct, hands-on experience with Bottomline Technologies' Premier and/or Enterprise platforms, including administration, module configuration, and vendor coordination. • Experience working with SFTP, APIs, flat file processing, and common banking file standards (BAI2, NACHA, ISO 20022). • Experience with scripting or automation for batch jobs and interface monitoring preferred. • Exposure to regulatory frameworks impacting commercial banking (GLBA, FFIEC, SOX) preferred. Knowledge, Skills And Abilities • Strong understanding of treasury management functions, especially cash positioning, file delivery, payments, reconciliation, and fraud control. • Demonstrated ability to collaborate across business and technical teams and lead vendor engagement. • Knowledge of Bottomline platform security architecture, including SSO, multi-factor authentication, entitlements, and user provisioning preferred. • Familiarity with cloud-based deployments, SaaS models, and vendor-hosted environments preferred. • Excellent problem-solving and troubleshooting skills. • Strong written and verbal communication; ability to translate business needs into technical requirements and vice versa. • Proactive leadership with ability to influence and guide stakeholders and vendors. • Detail-oriented with a strong sense of ownership and accountability. • Ability to multi-task and manage competing priorities in a fast-paced banking environment.