Bamboo Works

Manage inbound client relationships, guide recruitment processes, and ensure client satisfaction and retention. | Requires 2-3+ years in staffing or recruitment, full client lifecycle management, and experience with remote hiring models. | We’re Bamboo Works — a fast-growing international staffing firm helping companies worldwide build high-quality, affordable remote teams. As we scale, we're hiring a Client Success Manager to lead inbound client handling, guide prospects through our recruitment process, and build long-term, trust-based relationships. This is a pivotal role — you will be the first impression of Bamboo Works and the ongoing voice of our brand for our clients. Your communication, professionalism, and problem-solving ability will directly reflect the quality we promise. Location: Remote Engagement: Full-Time, Independent Contractor Working Hours: CET Monthly Salary: Base Pay + Commission What You’ll Do Conduct structured discovery calls with inbound leads to understand hiring needs Confidently present our services and tailor solutions to client requirements Guide clients through each recruitment stage — calibration, shortlisting, interviews, onboarding Maintain communication during sourcing and follow up after candidate presentations Act as the primary account manager once roles are closed, ensuring client satisfaction and retention Proactively identify upsell or expansion opportunities within existing accounts Build and manage your own pipeline through consistent, high-quality outreach and follow-up What We’re Looking For Requirements (Non-Negotiable) Fluent English — exceptional speaking and writing skills Strong communication — structured, confident, and personable Professional presence — calm, trustworthy, articulate University degree (business, marketing, communications, or related fields preferred) Tech-savvy and business-oriented — quick to grasp new industries and roles Empathetic sales approach — persuasive without being pushy Must-Have Experience 2–3+ years in staffing, recruitment, outsourcing, or offshoring in a client-facing role Hands-on experience running discovery calls and managing client accounts Proven success managing the full client lifecycle — from lead to long-term relationship Ability to nurture B2B relationships and drive ongoing client satisfaction Familiarity with remote hiring models and roles (EAs, developers, marketers, analysts, accountants) Bonus Points For Experience working with international clients (US, UK, AUS, EU, UAE) Startup or high-growth environment experience Strong CRM discipline and organizational skills Experience in generating their own leads (LinkedIn outreach, light cold calling, etc.)