Bamboo Health

Lead full lifecycle customer implementations and manage cross-functional teams as primary executive contact. | Bachelor's degree and 5+ years in customer-facing implementations or enterprise project management, preferably in healthcare technology and SaaS. | Bamboo Health is the leader in Real-Time Care Intelligence™ solutions aimed at improving lives for everyone experiencing physical and behavioral health challenges. We are driven by our mission to empower clients to deliver seamless, high-quality and cost-effective care during pivotal moments to improve health outcomes. From coast to coast, Bamboo Health partners with all major retail pharmacy chains, 52 states and territories, 100% of the top 10 best hospitals and more than half of the country’s largest health plans to improve more than 1 billion patient encounters annually. Join us in improving lives during pivotal care moments! Summary: As a Senior Implementation Project Lead, you will serve as the single point of accountability for customer implementations across Bamboo Health's portfolio of solutions. You will own projects from Sales transition through production deployment, leading cross-functional teams to deliver successful implementations while ensuring an exceptional customer experience. You will partner with customers, implementation engineering, product management, account management, sales, and executive stakeholders to drive projects that range from standard implementations to highly complex, enterprise-scale deployments. What You’ll Do: Own the full implementation lifecycle from Sales handoff through production deployment, stabilization, and transition to ongoing support. Lead multiple concurrent implementation projects across Bamboo Health's product portfolio, including SaaS applications, statewide initiatives, EHR integrations, analytics solutions, and emerging products within our Care Coordination, Behavioral Health and Controlled Substance product suite. Develop comprehensive implementation strategies, project plans, timelines, risk mitigation plans, and communication plans that align customer objectives with business goals. Serve as the trusted advisor and primary point of contact for customers, executive sponsors, state partners, healthcare organizations, and technical stakeholders. Facilitate project governance, including executive steering committees, status meetings, risk management, issue resolution, and decision tracking. Coordinate cross-functional teams including Implementation Engineering, Product Management, Account Management Sales, Marketing, Support, Security, and third-party vendors to ensure successful delivery. Partner with state agencies, healthcare organizations, EHR vendors, and technical teams to successfully implement complex integrations and workflows. Drive customer adoption by helping organizations understand implementation strategies, operational workflows, and change management best practices. Identify implementation risks, technical dependencies, and organizational challenges while proactively developing mitigation strategies. Measure project health through defined success metrics and communicate progress, risks, and recommendations to internal and external stakeholders. Continuously improve implementation methodologies, documentation, templates, and operational processes to increase delivery efficiency and consistency. Contribute product expertise and implementation feedback to Product Management to improve customer experience and product scalability. Mentor Implementation Project Leads by sharing best practices, providing project guidance, and supporting onboarding and professional development. What Success Looks Like… In 3 months… Develop strong knowledge of Bamboo Health's implementation methodology, project governance standards, and internal operational processes. Build working knowledge across Bamboo Health's portfolio of products and implementation approaches. Successfully assume ownership of existing customer implementations with guidance from senior team members. Build trusted relationships with cross-functional teams, customers, and implementation partners. Demonstrate proficiency using project management tools, documentation standards, and implementation workflows. In 6 months… Independently lead moderate to highly complex customer implementations from project kickoff through production deployment. Successfully manage multiple concurrent implementations across different products and customer types. Lead executive customer meetings while effectively managing project scope, risks, timelines, and stakeholder expectations. Identify opportunities to improve implementation processes, documentation, and operational efficiency. Serve as a resource for teammates on implementation best practices and product knowledge. In 12 months… Be recognized as a subject matter expert in Bamboo Health implementation delivery across multiple product lines. Successfully lead enterprise, statewide, and technically complex implementations involving multiple internal and external stakeholders. Drive strategic improvements to implementation methodology, governance, reporting, and customer experience. Establish best practices that improve implementation quality, consistency, scalability, and customer outcomes. Mentor new team members and contribute to onboarding, training, and continuous learning initiatives. Partner with leadership to identify opportunities for operational excellence and improved implementation delivery across the organization. What You Need: Bachelor's degree in Business, Healthcare Administration, Information Systems, Communications, or related field, or equivalent experience. 5+ years of experience leading customer-facing implementations, enterprise project management, consulting, or client delivery. Demonstrated success managing complex, cross-functional implementations from project initiation through production deployment. Experience working with healthcare technology, SaaS software, EHR integrations, interoperability, or enterprise software implementations preferred. Strong understanding of project management methodologies, including scope, schedule, risk, issue, dependency, and stakeholder management. Exceptional written, verbal, presentation, and executive communication skills. Proven ability to influence without direct authority while leading cross-functional teams in a matrix organization. Strong analytical and problem-solving skills with the ability to anticipate risks and develop practical solutions. Ability to balance strategic thinking with execution while managing multiple competing priorities. Experience developing executive-level presentations, implementation documentation, and customer communications. Proficiency with project management platforms (Cloud Coach, MS Project, Smartsheet, Jira, or similar) and Microsoft Office Suite. Demonstrated ability to improve operational processes and drive organizational best practices. Self-motivated with excellent organizational, customer relationship, and leadership skill What You Get: Join one of the most innovative healthcare technology companies in the country. Have the autonomy to build something with an enthusiastically supportive team Learn from working at the highest levels and on the most strategic priorities of the company, including from world class investors and advisors Receive competitive compensation, including with health, dental, vision and other benefits We Care. #BambooHealthValuesCare Every human being has the right to the best possible healthcare. Our Real-Time Care Intelligence™ solutions enable healthcare professionals to see and treat every individual as a whole person by providing the right information, at the right time – regardless of physical, behavioral or social barriers. We’re a great place to work because we care. We continually seek to learn about our differences and ensure the unique perspectives and contributions of all employees are welcome, valued and celebrated. Our commitment to making a positive impact starts by recognizing and leveraging our differences, building inclusive teams and cultivating a sense of belonging. Bamboo Health is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Bamboo Health GDPR/RODO To protect our applicants from fraudulent recruitment activity, we recommend that all applicants verify the validity of an interview and hiring process by visiting our website www.bamboohealth.com. All valid job postings will be listed on our careers page. Bamboo Health does not conduct interviews via text and will not request sensitive information such as banking details during the application process. #LI-Remote

Lead product strategy and innovation roadmap, and drive cross-functional commercialization and sales enablement efforts. | 10+ years in strategy or healthcare consulting with 5+ years in behavioral health, bachelor's degree required, MBA preferred. | Summary: As the Sr. Bamboo Bridge Strategy Director, you will partner with the General Manager to define and drive the product strategy for Bamboo Bridge, our behavioral health navigation service. The ideal candidate is a strategic thinker and skilled communicator who is passionate about bridging behavioral and physical health through innovative, technology-driven care navigation. This role will work cross-functionally with strategy, product, marketing, sales, and operations teams - exploring new ways to leverage AI to enhance client engagement and business growth. What You’ll Do: Collaborate with the General Manager to develop a 12–24-month strategic innovation roadmap for Bamboo Bridge. Work cross-functionally with product management, analytics, sales, and marketing to drive commercialization and go-to-market success. Conduct client interviews and market analysis to identify new opportunities and inform strategic priorities. Lead innovation and brainstorming sessions with strategy and product teams to explore data- and technology-driven approaches that advance integrated behavioral and physical health solutions. Develop clear, compelling narratives that translate complex health technology concepts into impactful stories for both internal and external audiences. Create enablement tools, presentations, and playbooks that equip sales teams with actionable insights and strategic talking points. Partner closely with sales leaders to prepare for key client engagements with tailored strategies and messaging. Track and evaluate the effectiveness of strategic deliverables, iterating based on feedback and market trends. Stay informed and curious about emerging AI tools and how they can streamline or enhance work across your function. What Success Looks Like… In 3 months Build strong relationships across strategy, product, marketing, sales, and analytics teams to understand workflows, priorities, and collaboration styles. Audit existing insights, enablement materials, and competitive intelligence to identify gaps and quick wins. Begin integrating AI-supported tools into your daily work for analysis, documentation, or task management. In 6 months Collaborate with product and analytics teams to shape the innovation roadmap for Bamboo Bridge. Establish clear KPIs to measure the adoption and impact of insights, sales enablement, and feedback loops. In 12 months Fully own the strategic insights function for Bamboo Bridge, driving measurable impact through new product concepts, market strategies, and AI-enabled tools. Lead cross-functional innovation sessions that produce tangible new product or go-to-market concepts. Continuously refine and scale the insights engine, integrating AI advancements, market dynamics, and sales feedback to drive ongoing growth. What You Need: 10+ years of experience in strategy, insights, product marketing, or healthcare consulting, with a demonstrated ability to drive cross-functional initiatives. 5+ years of direct behavioral health experience. Bachelor’s degree required; MBA or advanced degree in business, public health, or a related field preferred. Deep understanding of healthcare market dynamics, including behavioral health, physical health, and payer/provider ecosystems. Exceptional storytelling and communication skills, with the ability to turn complex data into clear, compelling narratives for diverse audiences. Proven success collaborating with sales, product, and marketing teams to align strategic direction with execution. Experience creating enablement tools such as playbooks, presentations, and strategic messaging guides. Skilled in leading innovation workshops and facilitating productive cross-functional brainstorming sessions. Strong analytical and problem-solving abilities, with a creative approach to developing data-informed solutions. Proficiency with data visualization and storytelling tools to simplify and convey complex concepts effectively. Forward-thinking and curious, with a passion for leveraging new technologies, including AI-supported tools (e.g., ChatGPT, Copilot). Proven ability to thrive in fast-paced, high-growth, and rapidly evolving environments. Ability to work effectively in a remote-first environment, ensuring high-quality virtual collaboration Willingness to travel periodically for work. What You Get: Join one of the most innovative healthcare technology companies in the country. Have the autonomy to build something with an enthusiastically supportive team. Learn from working at the highest levels and on the most strategic priorities of the company, including from world-class investors and advisors. Receive competitive compensation including health, dental, vision, and other benefits. Belonging at Bamboo We Care. #BambooHealthValuesCare Every human being has the right to the best possible healthcare. Our Real-Time Care Intelligence™ solutions enable healthcare professionals to see and treat every individual as a whole person by providing the right information, at the right time – regardless of physical, behavioral or social barriers. We’re a great place to work because we care. We continually seek to learn about our differences and ensure the unique perspectives and contributions of all employees are welcome, valued and celebrated. Our commitment to making a positive impact starts by recognizing and leveraging our differences, building inclusive teams and cultivating a sense of belonging. Bamboo Health is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Bamboo Health GDPR/RODO To protect our applicants from fraudulent recruitment activity, we recommend that all applicants verify the validity of an interview and hiring process by visiting our website www.bamboohealth.com. All valid job postings will be listed on our careers page. Bamboo Health does not conduct interviews via text and will not request sensitive information such as banking details during the application process. #LI-Remote

Design and develop scalable software features and services, collaborating with cross-functional teams and integrating AI-driven automation. | Requires bachelor's degree and proficiency in Java, Ruby on Rails, AWS Lambda or Vue.js, strong SQL knowledge, and ability to work independently in a remote environment. | Bamboo Health is the leader in Real-Time Care Intelligence™ solutions aimed at improving lives for everyone experiencing physical and behavioral health challenges. We are driven by our mission to empower clients to deliver seamless, high-quality and cost-effective care during pivotal moments to improve health outcomes. From coast to coast, Bamboo Health partners with all major retail pharmacy chains, 52 states and territories, 100% of the top 10 best hospitals and more than half of the country’s largest health plans to improve more than 1 billion patient encounters annually. Join us in improving lives during pivotal care moments! Summary: As a Software Engineer on our growing engineering team, you’ll help build impactful, customer-facing applications and services that advance the healthcare industry. You'll collaborate closely with a talented group of peers and technical leaders to develop performant, secure, and scalable solutions that improve lives. What You’ll Do: Design, code, debug, and document software features in alignment with team and company goals Collaborate with engineers, product managers, and technical leaders to ensure exceptional implementation, security, and performance Investigate technical issues and propose scalable, sustainable solutions Write and maintain unit and functional tests to ensure reliability and prevent regressions Embrace continuous learning and apply new technologies and best practices—including AI-assisted development tools—to improve efficiency and quality Identify repetitive tasks and partner with team leads to implement scalable automation solutions. Stay curious about emerging AI tools and how they can streamline or enhance work within your function. What Success Looks Like… In 3 months… Develop and ship enhancements and features aligned to customer needs. Gain working knowledge of our domain, systems, development processes, and coding standards. Participate actively in code reviews and team ceremonies. Begin building familiarity with healthcare industry standards and requirements. Identify at least one opportunity in your role to pilot or apply AI or automation (e.g., streamlining a task, summarizing data, generating content). Share one use case or insight from trying out an AI tool (e.g., ChatGPT, CoPilot, Zapier) with your team or manager. In 6 months… Deepen your technical expertise in our toolset and frameworks. Engage in architectural and design discussions, contributing meaningful insights. Build strong working relationships across product and engineering teams. Begin contributing to on-call rotations (typically every 2 weeks). In 12 months… Consistently deliver high-quality, production-ready features. Identify and propose technical improvements across our codebase and systems. Act as a subject matter expert on key technologies used by the team. Collaborate with internal and external stakeholders to support feature delivery and iteration. What You Need: A mission-driven focus with a passion for spearheading change in complex environments. BS in Computer Science, a relevant field of study, or equivalent experience. Experience with either Java (Spring/Spring Boot), Ruby on Rails, AWS Lambda, Vue.js or HTML/CSS. Willingness and ability to learn other technologies as needed. Working knowledge of SQL and relational database principles. Use AI tools (e.g., ChatGPT, CoPilot, or role-specific technologies) responsibly to enhance workflows and decision-making. A forward-thinking, curious mindset with an openness to experimenting with new technologies and approaches. Highly organized, with the ability to prioritize across competing demands, navigate ambiguity, and adapt quickly to evolving stakeholder needs. Strong self-management skills and the ability to work independently in a remote-first environment with a high degree of autonomy and accountability. Comfort using or learning AI-supported tools (e.g., ChatGPT, CoPilot, or role-specific tools) to improve daily workflows. A forward-thinking, curious mindset with an openness to experimenting with new technologies. Strong analytical and problem-solving skills, with sound judgment and creativity in designing solutions. Proven ability to thrive in fast-paced, high-growth, and rapidly evolving environments. Ability to work effectively in a remote-first environment, ensuring high-quality virtual interactions with minimal distractions. The ability to travel periodically for work. What You Get: Join one of the most innovative healthcare technology companies in the country. Have the autonomy to build something with an enthusiastically supportive team. Learn from working at the highest levels and on the strategic priorities of the company, including from world class investors and advisors. Receive competitive compensation including health, dental, vision and other benefits. Belonging at Bamboo We Care. #BambooHealthValuesCare Every human being has the right to the best possible healthcare. Our Real-Time Care Intelligence™ solutions enable healthcare professionals to see and treat every individual as a whole person by providing the right information, at the right time – regardless of physical, behavioral or social barriers. We’re a great place to work because we care. We continually seek to learn about our differences and ensure the unique perspectives and contributions of all employees are welcome, valued and celebrated. Our commitment to making a positive impact starts by recognizing and leveraging our differences, building inclusive teams and cultivating a sense of belonging. Bamboo Health is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Bamboo Health GDPR/RODO To protect our applicants from fraudulent recruitment activity, we recommend that all applicants verify the validity of an interview and hiring process by visiting our website www.bamboohealth.com. All valid job postings will be listed on our careers page. Bamboo Health does not conduct interviews via text and will not request sensitive information such as banking details during the application process. #LI-Remote

Design and manage data pipelines and dashboards, collaborating with Agile teams to deliver insights and automation. | Bachelor's degree in quantitative field with 5+ years in data analytics, proficient in SQL, Python, and data visualization tools. | Bamboo Health is the leader in Real-Time Care Intelligence™ solutions aimed at improving lives for everyone experiencing physical and behavioral health challenges. We are driven by our mission to empower clients to deliver seamless, high-quality and cost-effective care during pivotal moments to improve health outcomes. From coast to coast, Bamboo Health partners with all major retail pharmacy chains, 52 states and territories, 100% of the top 10 best hospitals and more than half of the country’s largest health plans to improve more than 1 billion patient encounters annually. Join us in improving lives during pivotal care moments! Summary: Bamboo Health is seeking Senior Analytics Engineer who is passionate about data and enthusiastic about creating user-facing data products. As Senior Analytics Engineer, you will work alongside the Analytics and Visualization team and internal stakeholders to develop reporting solutions powered by our unique data pipeline. Successful candidates will excel in creative problem-solving, cross-team collaboration, and independent thinking to leverage data in addressing customer challenges. If you are a self-starter eager to enhance healthcare delivery and thrive in a collaborative environment, this is the role for you! What You’ll Do: Design and manage data pipelines essential for supporting reporting solutions. Develop innovative dashboards and reporting features to improve customer and user satisfaction. Establish yourself as the technical authority on the reporting components of our product suite. Foster collaboration among Agile teams and across functions to promote solution implementation. Use data and advanced analytical methods to provide actionable insights to stakeholders. Support a variety of business-aligned projects to meet organizational objectives. Identify repetitive tasks and partner with team leads to implement scalable automation solutions. Stay curious about emerging AI tools and how they can streamline or enhance work within your function. What Success Looks Like… In 3 months… Become familiar with our reporting offerings and key customer use cases. Gain a strong understanding of our data pipeline and architecture. Start building strong, collaborative relationships with peers on the Analytics team. Identify at least one opportunity in your role to pilot or apply AI or automation (e.g., streamlining a task, summarizing data, generating content). In 6 months… Expand your scope of influence to include other cross-functional stakeholders, including—but not limited to—product, engineering, marketing, and other key business area functions. Develop new reporting pipelines and capabilities that align with user needs. In 12 months… Establish yourself as the technical expert on reporting components of our product suite. Collaborate various business areas to deliver analytics that improve decision-making and add greater value to the company. Offer insights and direction on enhancing reporting and increasing efficiencies. What You Need: A Bachelor’s Degree in a quantitative or technical discipline, such as mathematics, economics, computer science, statistics, or a similar quantitative field, is required. An advanced degree is a plus. 5+ years of professional experience in data analytics. Experience in designing user-friendly analytics solutions with Tableau, Looker, or similar data visualization software. Ability to write SQL for collecting, cleaning, and aggregating data. Solid understanding of database technologies (PostgreSQL, MySQL, DynamoDB) and ability to code for data collection. Understanding data warehousing concepts and experience with platforms such as Amazon Redshift. Solid working knowledge of Tableau, with experience in creating user-facing analytics solutions. Solid understanding of Python, GitHub, and other standard development tools. Comfort using or learning AI-supported tools (e.g., ChatGPT, CoPilot, or role-specific tools) to improve daily workflows. A forward-thinking, curious mindset with an openness to experimenting with new technologies. Strong analytical and problem-solving skills, with sound judgment and creativity in designing solutions. Proven ability to thrive in fast-paced, high-growth, and rapidly evolving environments. Ability to work effectively in a remote-first environment, ensuring high-quality virtual interactions with minimal distractions. The ability to travel periodically for work. What You Get: Join one of the most innovative healthcare technology companies in the country. Enjoy the freedom to create something with a highly supportive team. Learn from working at the highest levels and on the company's most strategic priorities, including from world-class investors and advisors. Receive competitive compensation that includes health, dental, vision, and other benefits. Belonging at Bamboo We Care. #BambooHealthValuesCare Every human being has the right to the best possible healthcare. Our Real-Time Care Intelligence™ solutions enable healthcare professionals to see and treat every individual as a whole person by providing the right information, at the right time – regardless of physical, behavioral or social barriers. We’re a great place to work because we care. We continually seek to learn about our differences and ensure the unique perspectives and contributions of all employees are welcome, valued and celebrated. Our commitment to making a positive impact starts by recognizing and leveraging our differences, building inclusive teams and cultivating a sense of belonging. Bamboo Health is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. To protect our applicants from fraudulent recruitment activity, we recommend that all applicants verify the validity of an interview and hiring process by visiting our website www.bamboohealth.com. All valid job postings will be listed on our careers page. Bamboo Health does not conduct interviews via text and will not request sensitive information such as banking details during the application process. #LI-Remote