Baltimore City

Lead and implement strategic communications and marketing plans to support organizational goals and serve as liaison to government offices. | Bachelor's degree with 5+ years public relations or management experience, including team supervision, preferred certifications. | THIS IS A NON-CIVIL SERVICE POSITION Salary Range: $71,745.00 - $115,063.00 Annually Hiring Salary Range: $71,745.00 – $93,403.00 Annually Get to Know Us Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits Job Summary: The Director of Strategic Communications is an exempt-from-overtime position and is classified as essential personnel within the City of Baltimore. The work of this position involves occasional evening, weekend, and holiday hours as events dictate, as well as being on call when urgent matters require communication assets. The Digital Content and Brand Manager report directly to this position. Duties may involve supervising office support personnel for specific time-bound projects. Essential Functions: Develops and implements strategic communications and marketing plans that support organizational goals, brand awareness, convention and event attraction, employee engagement, and public outreach. Leads internal communications initiatives, including employee newsletters, executive messaging, presentations, and recognition materials, to support organizational alignment, efficient dissemination of information and overall employee engagement. Directs media relations activities, including press releases, media advisories, interviews, press conferences, and responses to media inquiries. Advises executive leadership on messaging, public positioning, stakeholder engagement, employee communications, and crisis communications. Oversees development of print and digital communications materials, including presentations, bid books, newsletters, photography, videography, and other branded collateral. Coordinates communications related to major events, organizational initiatives, facility projects, emergencies, and operational incidents. Develops and maintains relationships with media, industry partners, public agencies, community organizations, and professional associations. Monitors emerging trends and best practices in communications, public relations, employee engagement, and destination marketing. Serves as staff liaison and primary communications contact for the Mayor’s Office and City Council. Serves as the agency’s Public Information Officer. MARKETING Oversees the Baltimore Convention Center brand and ensures consistency across all internal and external communications and marketing materials. Maintains and elevates the facility’s industry profile through award submissions, media placements, advertorials, strategic announcements, and related promotional initiatives. Leads digital communications initiatives including website content, email marketing, social media, and related campaigns. Monitors and evaluates engagement performance metrics, audience engagement, media coverage, and campaign effectiveness. LEGISLATIVE & INDUSTRY AFFAIRS Attends meetings, hearings, press conferences, and other engagements on behalf of the organization and advises senior leadership on outcomes and implications. Collaborates with Visit Baltimore, the Maryland Department of Commerce, and other public-sector partners to coordinate and communicate legislative priorities. In the absence of executive leadership, serves as liaison and/or spokesperson for the Center at industry association and advocacy events. Assists in reviewing proposed legislation and developing organizational positions on matters impacting the Center or industry. COMMUNITY ENGAGEMENT Represents the organization at industry, governmental, community, and stakeholder events and engagements as needed. Participates in City and industry communications committees, including Public Information Officer Association meetings and collaborative marketing initiatives. SENIOR MANAGEMENT Participates in senior leadership meetings and contributes to organizational strategy, priorities, and operational planning. Hires, trains, supervises, develops, and evaluates departmental staff. Ensures compliance with Center and City policies and coordinates with Human Resources on employee relations and disciplinary matters. Oversees departmental staffing and scheduling to support operational and event needs. Manages consultants, agencies, vendors, contracts, project timelines, and departmental budgets. Serves as staff liaison to the Visit Baltimore/BCC Board of Directors. Must be available for after-hours response and participate in the rotating Director-on-Duty schedule. Performs other related duties as assigned. Minimum Qualifications: Education: Have a bachelor’s degree in communications, marketing, journalism, public relations, public policy, or related field from an accredited university AND Experience: Have five years of experience in performing public information, public relations, convention, or non-profit management work. Must include supervising small teams. OR Equivalency Notes: Have ten years of experience as an equivalency if no bachelor’s degree. Have an equivalent combination of education and experience. Preferred Certifications: Accreditation in Public Relations (APR), Certified Meeting Professional (CMP), Certified in Exhibition Management (CEM), Certified Government Communications Professional (CGCP), or other relevant communications, marketing, or meetings industry certifications. Knowledge, Skills, & Abilities: Exceptional relationship management, interpersonal, and stakeholder engagement skills. Exceptional writing, editing, and proofreading skills, with the ability to tailor messaging for varied audiences and formats. Strong public speaking and presentation skills. Ability to develop and execute communications, public awareness, and legislative affairs initiatives. Demonstrated initiative, professionalism, diplomacy, and sound judgment. Knowledge of media relations and preparation of public information materials. Knowledge of branding, publishing, and content development processes. Proficiency in Microsoft Office and standard communications and marketing platforms. Ability to work flexible schedules, including evenings, weekends, and event-related hours. Ability to travel occasionally locally, regionally, or nationally. Additional Information Background Check Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint must be successfully completed. Probation All persons, including current City employees, selected for this position must complete a mandatory six-month probation. Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodations during the hiring process should contact the Department of Human Resources directly. Do not attach your request for accommodation to the application. BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER In the City of Baltimore we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more? Explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! Questions regarding the application process should be directed to the Department of Human Resources Office of Recruitment at (410) 396-3860, 711 (TTY), 7 E. Redwood Street, 16th Floor, Baltimore, MD 21202 or send an email to Recruitment

Lead emergency communications center operations including staff and budget management to ensure effective emergency response and regulatory compliance. | Bachelor's degree and significant experience in emergency communications operations and staff supervision, with preferred professional certifications. | THIS IS A NON-CIVIL SERVICE POSITION CITY OF BALTIMORE, BALTIMORE CITY POLICE DEPARTMENT DIRECTOR OF EMERGENCY COMMUNICATIONS – GSS IV Salary Range: $88,715.00 - $152,509.00 Starting Pay: $88,715.00 - $120,612.00 GET TO KNOW US Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or are interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits. JOB SUMMARY The Baltimore Police Department is seeking a Director of Emergency Police Communications to provide strategic, operational, and administrative leadership for the Department’s public safety communications function. This role exercises full supervisory authority and accountability for staffing, scheduling, training, performance management, and policy implementation. This role requires strong leadership, operational expertise, and the ability to manage complex, high-impact public safety communications in a unionized, public safety environment. This position requires participation in a rotating on call schedule, including nights, weekends, and holidays, and availability outside of normal business hours to address operational, personnel, or emergency issues consistent with the responsibilities of an exempt management position in a 24/7 public safety environment. ESSENTIAL FUNCTIONS Supervise the Emergency Communications Center Operations Manager, Public Safety Emergency Dispatcher Supervisors, Emergency Dispatchers, and Call Center employees: including hiring, onboarding, scheduling, performance evaluations, coaching, and discipline. Monitor workload, call volume, staffing levels, and operational flow to ensure timely, effective emergency and non-emergency response. Develop, implement, and enforce communications center policies, procedures, operating manuals, and production standards. Interpret and apply departmental, state, and federal policies and regulations related to police communications and records management. Oversee the communications training program, including approving training materials, evaluating trainee progress, and ongoing assessment of staff competency. Initiate and manage employee performance improvement plans, disciplinary actions, and resolution of informal grievances or complaints. Approve work schedules, overtime, and leave to ensure appropriate staffing coverage and budgetary accountability. Ensure proper handling, retention, and release of confidential police records in compliance with applicable regulations. Compile and submit Uniform Crime Reporting (UCR) statistics and required state and federal reports, including submissions to the Maryland Bureau of Investigation. Oversee NCIC/CCIC validations, receipts, and criminal history background requests. Monitor the functionality of dispatch equipment and systems; identify maintenance, supply, or upgrade needs and coordinate corrective actions. Research new technologies and equipment and develop proposals to support operational improvements. Collaborate with the department’s HR liaison throughout recruitment, hiring, and personnel management processes. Plans, diagnoses and directs the identification and correction of malfunctions and technical problems in the communications computer system. Develop long-term plans for communications computer system revision and evaluation. •Represent police communications and participates in local, regional, state, and national organizations regarding a wide range of public safety communications matters. With department leadership, develops, implements, and monitors work plans, operations, policies, standard operating procedures, and long-range strategic plans; and sets goals for the department. Participate in the development of intergovernmental agency contracts and agreements for emergency communications services. Establish and maintain an effective working relationship with the Fire Department, Office of Emergency Management, Department of Transportation, Department of Public Works, Department of Information Technology, Sheriff’s Department and other internal and external agencies. Provide leadership and participates in programs and activities that promote workplace diversity and a work environment that promotes positive employee relations. Ensure that the Standard Operating Procedures manual is reviewed and updated on a regular basis. MINIMUM QUALIFICATIONS Education: A bachelor’s degree from an accredited college or university Four (4) years of experience in coordinating and monitoring in a call center environment Two (2) years of experience supervising subordinate staff or equivalent combination of education and experience AND Experience: Progressively responsible experience in police or emergency communications operations is required. Must have experience supervising staff, managing performance, resolving conflicts, and making employment-related decisions. Experience working with applicable laws, regulations, and professional standards related to emergency communications, records management, CJIS, NCIC, and CCIC is required. OR Equivalency Notes: Have an equivalent combination of education and experience. Non-supervisory experience or education may not be substituted for the required supervisory experience. DRIVER’S LICENSE REQUIREMENT Licenses, Registrations, and Certificates: Have a valid Maryland Class C Noncommercial driver's license or an equivalent driver's license and be eligible to obtain a Baltimore City driver’s permit. Provisional driver’s licenses are not acceptable. NOTE: You must upload a copy of your valid driver’s license with the application at the time of applying. KNOWLEDGE, SKILLS, AND ABILITIES •Highly qualified applicants must have experience with budgeting, resource allocation, and data-driven decision-making. •Certification as an Emergency Number Professional (ENP) issued by the National Emergency Number Association (NENA), or as a Registered Public-Safety Leader (RPL) issued by the Association of Public-Safety Communications Officials (APCO). ADDITIONAL INFORMATION BACKGROUND CHECK Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening and must be successfully completed. PROBATION All persons, including current City employees, selected for this position must complete a 1 YEAR mandatory probation. FINANCIAL DISCLOSURE This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law. Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression, or any other characteristic protected by federal, state, or local laws. Applicants requiring accommodation during the hiring process should contact the Department of Human Resources directly. Requests for accommodation should not be attached to the application. BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER In the City of Baltimore we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more? Explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! Questions regarding the application process should be directed to the Department of Human Resources Office of Recruitment at (410) 396-3860, 711 (TTY), 7 E. Redwood Street, 16th Floor, Baltimore, MD 21202 or send an email to Recruitment