Ballard Spahr LLP

Oversee departmental operations, manage service delivery, lead and mentor teams, and handle incident management and process improvements. | Minimum 5 years of experience in law firm office operations, proficiency in managing onsite and virtual teams, experience with legal software, and strong resource planning and problem-solving skills. | Department: Administrative Resource Center About Us: Ballard Spahr is a renowned national law firm with more than 750 lawyers across 18 offices in the United States. A career at Ballard Spahr offers a diverse group of mentors, colleagues, and friends, and strong leadership that provides support and encouragement for career growth. Are you ready to make an impact? We're looking for a dynamic professional to join our team and drive meaningful change across the organization. The ARC Service Delivery Manager (SDM) at Ballard Spahr serves as a pivotal leader, influencer, and guide to the firm's administrative professionals. Reporting to the Assistant Director of the ARC, the SDM oversees departmental operations and ensures their impact aligns with organizational goals. Responsibilities include addressing issues and concerns, troubleshooting, spearheading system repairs and maintenance, and implementing corrective measures. The role also encompasses clerical and operational duties such as producing progress reports and presentations, maintaining data and records, managing budgets and expenditures, setting goals, assessing workforce performance, and meeting deadlines. Additionally, the SDM supports administrative functions including training, onboarding, and professional development when applicable. This position is remote for candidates located in states where Ballard Spahr has a presence, with the expectation of onsite attendance as needed. Preference will be given to candidates who are able to work onsite in the Philadelphia office. Why Join Us? • Innovative Work Environment: Become part of a forward-thinking firm that enjoys substantial support and visibility from the firm's executive leadership. • Professional Development: Take advantage of continuous learning opportunities and avenues for career growth. • Inclusion: Join a Business Resource Group and share cultural, experiential, or job-related interests, experiences, and/or backgrounds. • Impactful Contributions: Play a pivotal role in developing industry-leading solutions that make a significant difference in legal practice and client service. Your Role: As a Service Delivery Manager within the ARC team, you will: • Lead and Influence Others: Adept in coaching, mentoring, and guiding others to higher productivity. Contributes to motivating others towards making impactful contributions. • Problem Solving: Highly skilled in recognizing the nature and urgency of problems, proactively approaching resolution with appropriate speed and efficiency, seeking support and context when needed to achieve optimal outcomes. • Oral and Written Communication: Demonstrated expertise in delivering high-quality oral and written communication tailored to diverse audiences, ensuring clarity without compromising on standards. Fosters effective collaboration and openness to feedback, enhancing overall business effectiveness. • Monitor and manage administrative aspects of user, document, and departmental support functions to ensure optimal service. • Maintain high performance levels for service-related processes, and implement improvement activities wherever necessary. • Take ownership of critical incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post-incident reviews. What We're Looking For: • Growth Mindset: Self-motivated with a passion for continuous learning and problem-solving. • Communication: Strong verbal and written communication abilities. • Detail-Oriented: Keen attention to detail with the ability to manage multiple priorities and deadlines independently. Required Experience: The ideal candidate will bring proven, at least 5 years of experience in a law firm office operations environment and demonstrate proficiency in leading both onsite and virtual teams. They will have a strong background in managing thirdparty service providers and operating effectively within inclusive, largescale environments. Exceptional resource planning and problemsolving skills are essential, along with indepth knowledge of escalation procedures, incident management, and service delivery disciplines. Candidates should possess mastery of core computer skills, with prior experience using legalspecific software such as AIA, WorkShare, Litera ChangePro, BigHand, or ServiceNow preferred. Success in this role requires expertise in people management, the ability to train and mentor junior team members, and prior experience working in a principal or home office of a law firm or similar legal environment. Flexibility to travel to satellite offices during periods of complex change or growth, as well as a commitment to regular, predictable attendance and occasional extended hours, are also key requirements. The salary range for this position is from $95,000- $120,000, which reflects the Firm's good faith and reasonable estimate of possible compensation at the time of posting. Actual pay will depend on several factors such as the candidate's experience, qualifications, and location. Ballard Spahr offers an excellent benefits package. A summary of available benefits can be found here in the Careers section of the firm's website. Ready to Grow with Us? If you are ready to play a vital role in the Firm's success, we encourage you to apply and be a part of our commitment to excellence. At Ballard Spahr, we believe that our skills, perspectives, and backgrounds drive innovation and excellence, while our unique culture fosters collaboration and success. Our culture of thriving together forms the cornerstone of how we deliver exceptional service and position our firm for a strong future. We welcome and encourage applicants from all backgrounds to apply. Ballard Spahr is an equal opportunity employer. We offer equal consideration to all qualified applicants, regardless of race, ethnicity, religion, age, national origin, handicap or disability, citizenship, sex, pregnancy, childbirth or related medical condition, sexual orientation, gender identity and expression, transgender status, sex stereotyping, genetic information, ancestry, veteran status or any other category protected by applicable law. The firm is not accepting resumes from search firms for this position.

Design, develop, and deliver training programs and materials, including eLearning resources, for firm systems and platforms, and collaborate with stakeholders to assess training needs. | Minimum 5 years of relevant experience in instructional design and learning technology, proficiency with eLearning tools such as Captivate, Camtasia, Articulate, and experience in a law firm or legal environment preferred. | Department: Talent About Us: Ballard Spahr is a renowned national law firm with more than 750 lawyers across 18 offices in the United States. A career at Ballard Spahr offers a diverse group of mentors, colleagues, and friends, and strong leadership that provides support and encouragement for career growth. We are seeking a Learning Technologies Specialist to join our innovative Learning & Development team. In this engaging role, you'll deliver impactful new hire and technology training, create effective and interactive training materials, and play a key part in supporting ongoing learning initiatives across the firm. This is a remote position that will require frequent on-site work at the Seattle location and occasional travel to other Ballard offices as needed. Why Join Us? • Innovative Work Environment: Become part of a forward-thinking firm that enjoys substantial support and visibility from the firm's executive leadership. • Professional Development: Take advantage of continuous learning opportunities and avenues for career growth. • Inclusion: Join a Business Resource Group and share cultural, experiential, or job-related interests, experiences, and/or backgrounds. • Impactful Contributions: Play a pivotal role in developing industry-leading solutions that make a significant difference in legal practice and client service. Your Role: As a Learning Technologies Specialist within our Learning and Development team, you will: • Collaborate with the Learning & Development Team, Talent department, HR, subject matter experts, and firm leaders to apply instructional design best practices across all training initiatives. • Work with the Learning & Development team, subject matter experts, and management to determine topics and content for all training initiatives. • Create and publish learning materials, including training outlines, handouts, instructional videos, eLearning resources, and quick reference cards (QRCs) to the Learning Management System, Document Management System, and Intranet. • Work with the Learning & Development team, subject matter experts, and management to review and update existing learning materials and training guides and to identify training needs. • Work with the Learning & Development team, subject matter experts, and management to conduct needs assessment for training programs and learning resources. • Design and deliver new hire training, technology training, and instructional coaching on firm systems and platforms. • Provide coaching to users as a follow-up to training when applicable. • Assist with evaluating new applications when assigned to the project team. • Attend firm-required training and education programs. • Travel to other Ballard Spahr offices as required. What We're Looking For: • Growth Mindset: Self-motivated with a passion for continuous learning and problem-solving. • Collaboration: Work closely with cross-functional teams to share ideas, coordinate priorities, and move projects forward. Values teamwork, and contributes to a positive, collaborative environment. • Communication: Strong verbal and written communication abilities. • Technical Skills: Demonstrate a high degree of proficiency in the firm's computer applications and document management system, including but not limited to MS Office (Word, Outlook, Excel, PowerPoint, SharePoint), Adobe Acrobat, NetDocuments, and other practice/functional area databases, the Learning Management System and Intranet, and eLearning tools such as Captivate, Camtasia, and Articulate, as appropriate. • Detail-Oriented: Keen attention to detail with the ability to manage multiple priorities and deadlines independently. • Judgement and Problem-Solving Skills: Demonstrate good judgment, discretion, and problem-solving skills. Adopt a strategic mindset and exercise attention to detail to proactively identify and prevent potential issues. Use analytical skills to interpret the issue at hand and develop applicable or appropriate recommendations and solutions. Exercise discretion, maintain confidentiality, perform well under pressure, and maintain control in difficult situations. Required Experience: A bachelor's degree and a minimum of 5 years relevant work experience is required for this position. Collaborate with the Learning & Development Team, Talent department, HR, subject matter experts, and firm leaders to apply instructional design best practices across all training initiatives. Candidates should possess strong multitasking skills without loss of efficiency or accuracy and demonstrate proficiency with software applications. Experience working in a law firm or legal environment is preferred. If you have a passion for empowering others through technology training and want to help shape the growth of our organization, we'd love to hear from you! The salary range for this position is from $110,000 - $120,000, which reflects the Firm's good faith and reasonable estimate of possible compensation at the time of posting. Actual pay will depend on several factors such as the candidate's experience and qualifications. Ballard Spahr offers an excellent benefits package. A summary of available benefits can be found here in the Careers section of the firm's website. Ready to Grow with Us? If you are ready to play a vital role in the Firm's success, we encourage you to apply and be a part of our commitment to excellence. At Ballard Spahr, we believe that our skills, perspectives, and backgrounds drive innovation and excellence, while our unique culture fosters collaboration and success. Our culture of thriving together forms the cornerstone of how we deliver exceptional service and position our firm for a strong future. We welcome and encourage applicants from all backgrounds to apply. Ballard Spahr is an equal opportunity employer. We offer equal consideration to all qualified applicants, regardless of race, ethnicity, religion, age, national origin, handicap or disability, citizenship, sex, pregnancy, childbirth or related medical condition, sexual orientation, gender identity and expression, transgender status, sex stereotyping, genetic information, ancestry, veteran status or any other category protected by applicable law. The firm is not accepting resumes from search firms for this position.

Manage daily and monthly electronic billing workflows, collaborate with lawyers and pricing teams, and ensure timely submission of billing information. | Minimum two years electronic billing experience in professional services, proficiency with legal billing platforms, strong communication and technical skills, and ability to work overtime. | Department: Accounting and Financial Management About Us: Ballard Spahr is a renowned national law firm with more than 750 lawyers across 18 offices in the United States. A career at Ballard Spahr offers a diverse group of mentors, colleagues, and friends, and strong leadership that provides support and encouragement for career growth. Are you detail-oriented and tech-savvy, with experience in a legal environment? Join our team as an Electronic Billing Specialist! In this role, you will manage the daily and monthly electronic billing workflow, working with both our client accounting system and additional e-billing applications. If you thrive in a fast-paced environment, enjoy collaborating across teams, and are passionate about accuracy in billing processes, this is the role for you! Why Join Us? Innovative Work Environment: Become part of a forward-thinking firm that enjoys substantial support and visibility from the firm’s executive leadership. Professional Development: Take advantage of continuous learning opportunities and avenues for career growth. Inclusion: Join a Business Resource Group and share cultural, experiential, or job-related interests, experiences, and/or backgrounds. Impactful Contributions: Play a pivotal role in developing industry-leading solutions that make a significant difference in legal practice and client service. Your Role: As an E-Billing Specialist, within our Accounting and Financial Management Department, your responsibilities include but are not limited to: Working closely with lawyers and assistants to obtain accrual information. Submit estimates/accruals monthly (by deadline). Working with the Pricing Team to submit new timekeepers/rates to various e-billing vendor sites. Assisting other team members to ensure that all client and department deadlines are met. What We’re Looking For: Growth Mindset: Self-motivated with a passion for continuous learning and problem-solving. Communication: Outstanding interpersonal skills are essential; you'll need clear written and verbal communication abilities to thrive in this highly interactive position. Detail-Oriented: Think strategically—balancing attention to detail with prioritization of tasks—and excel under tight deadlines without losing focus or accuracy. Team Player: A team player who enjoys working collaboratively alongside other motivated professionals to help achieve both firm-wide and departmental objectives. Core Professional Traits: Assertive, ambitious, resourceful, and eager to learn independently while demonstrating strong analytical skills and effective problem-solving abilities. Required Experience: Bachelor's degree or equivalent work experience required, including a minimum of two years of electronic billing in a professional services environment; experience in legal or insurance industry is a plus. A strong background with widely used billing platforms such as Serengeti, Tymetrix, Collaborati, and CounselLink, including but not limited to E-Billing Hub. Demonstrated technical skills including proficiency in Microsoft Excel, including pivot tables, Word. Must be comfortable with systems in general, familiarity with Elite 3E a plus. Ability to work overtime as needed to perform the essential functions of this position. Remote work is allowed for candidates in states with a Ballard office. Ballard Spahr offers an excellent benefits package that includes medical, fertility benefits, travel and lodging expenses, prescription drug, dental, and vision coverage; life insurance, short and long-term disability; 401(k) retirement savings plan with a firm contribution and match; and a generous paid time off program. Additional benefits provided are health care and dependent care flexible spending accounts, a health savings account; paid parental leave, firm subsidized emergency child and elder care services, family and medical leave; employee assistance program, and a pre-tax transportation program. Time worked in excess of 40 hours per week will be paid at time and one half of the hourly rate. The salary range for this position is from $65,000 - $75,000 depending upon experience and location. Ready to Grow with Us? If you are ready to play a vital role in the Firm’s success, we encourage you to apply and be a part of our commitment to excellence. At Ballard Spahr, we believe that our skills, perspectives, and backgrounds drive innovation and excellence, while our unique culture fosters collaboration and success. Our culture of thriving together forms the cornerstone of how we deliver exceptional service and position our firm for a strong future. We welcome and encourage applicants from all backgrounds to apply. Ballard Spahr is an equal opportunity employer. We offer equal consideration to all qualified applicants, regardless of race, ethnicity, religion, age, national origin, handicap or disability, citizenship, sex, pregnancy, childbirth or related medical condition, sexual orientation, gender identity and expression, transgender status, sex stereotyping, genetic information, ancestry, veteran status or any other category protected by applicable law. The firm is not accepting resumes from search firms for this position. Ballard Spahr LLP, an AmLaw 100 law firm with more than 750 lawyers in 18 U.S. offices, serves clients across industry sectors in litigation, transactions, and regulatory compliance. We partner with clients—from startups to Fortune 500 companies, governments, and nonprofit organizations—to deliver the strategic counsel, powerful advocacy, and dynamic thinking that helps them overcome challenges, protect what’s important, and position for future success. The firm combines a comprehensive scope of practice with strong regional market knowledge. And we are nationally recognized in the development and use of innovative technology to drive efficiency, transparency, and results. Please visit www.ballardspahr.com.