Babylist

Own complex product features end-to-end, integrating AI-native workflows and driving business and customer outcomes. | Senior PM experience with consumer products, strong customer obsession, technical fluency, and AI-native product building skills. | Who We Are Babylist is the leading registry, e-commerce, and content platform for growing families. More than 9 million people shop with Babylist every year, making it the go-to destination for seamless purchasing, trusted guidance, and expert product recommendations for new parents and the people who love them. What began as a universal registry has grown into a full ecosystem for new parents, including the Babylist Shop, Babylist Health, and a flagship showroom in Los Angeles. Hundreds of brands in baby and beyond partner with Babylist to engage meaningfully with families during one of life’s most important transitions. With over $1 billion in annual GMV, and more than $500 million in 2024 revenue, Babylist is reshaping the $320 billion baby product industry. We’re helping parents feel confident, connected, and cared for at every step. As we build the generational brand in baby, our mission remains simple: to connect growing families with everything they need to thrive.To learn more, visit www.babylist.com. Our Ways of Working Babylist is remote-first with team members across the U.S. and Canada who move fast, think smart, and use AI as part of how they work every day — not as an experiment, as an expectation. We come together twice a year to build the relationships behind the work, and we hire people who are genuinely excited about what's possible and prove it through how they show up. What the Role Is We're hiring Senior PMs to build the next generation of Babylist — and to help us build it the way the next generation of products will be built.This role is for a Senior PM who is both a deeply skilled product manager and an active AI-enabled builder. You own a complex set of features or a customer journey within one of Babylist's consumer surfaces — and you do the work of a great PM: seeing the future of your product with vision and conviction, deeply understanding customers & the business, framing problems sharply, sequencing bold bets, owning outcomes. You also stand up working prototypes yourself, query the data and codebase directly, and contribute to code execution when that’s the most valuable use of your time. And we value speed – of decision making, of execution, and in time to impact. This is a dual job. Be the best Senior PM your team has ever worked with: opinionated, customer-obsessed, outcome-owning, force-multiplying. And help Babylist make the transition into AI-native product development by modeling what an AI-native PM does every day — in your own work and in the standards you set for the team around you. We are building AI fluency across the consumer organization. Where you land depends on the org's needs at the time of your start and on where your strengths fit best. You should be excited about that. The Senior PMs we want are flexible enough to own work on any of our products, curious enough to want to, and strong enough to ramp fast on whichever one we land you on This role reports into one of our Product Director or Sr. Director leaders, and partners closely with Engineering, Design, Data, and stakeholders across the company. Who You Are You are a strong Senior Product Manager — an emerging leader within a product organization, with a track record of owning a meaningful slice of a consumer product end-to-end and driving real business and customer outcomes. You bring: • Demonstrated consumer experience. You're an experienced Product Manager with a proven record of defining product strategy for a complex area, leading cross-functional teams in execution, and working with senior leaders to solve complex problems for consumer products. This likely means you have held Product Management roles at the Senior or Staff level. • Customer obsession. This is the irreplaceable PM contribution in a builder world. You know how to understand and co-create with users, and you bring concrete evidence (both qualitative and quantitative) into decisions. You solve root pain, not adjacent symptoms, and you create segmentation clarity rather than treating users as a monolith. • Product sense. You have product taste — the instinct to know what’s worth building (and what’s not), what the right UX is, and what will delight users — and you can point to shipped work and killed projects that proves it. • Sharp problem framing. You walk into rooms with a recommendation, not an open question. You make engineering and design faster — not slower — by reducing ambiguity and tightening scope. • Outcome ownership. You don't celebrate shipping — you own impact. You hold yourself and the team accountable for delivering meaningful results, you build appropriate measures of success, and lead clean persist/pivot/stop decisions after launch based on evidence, not momentum. • Strong opinions, loosely held. You move decisively with incomplete information. You distinguish reversible from irreversible decisions and bias toward speed accordingly. When wrong, you update your priors quickly. • Commercial fluency. You understand how Babylist makes money and what levers matter in your product. • Technical fluency. You might have a CS degree or started your career as a developer. You might have been an early PM at an early-stage company, where the line between "product" and "build" was always blurry and you handled both. You might just have a portfolio of things you've built that demonstrate self-taught skills. The context matters less than what it taught you about feasibility, tradeoffs, and getting something real into the world. • Force multiplier. You are connective tissue, not a bottleneck. Sharp problem statements, tight scoping, crisp communication that makes everyone around you faster. • Adaptability to change. The next 18 months will not look like the last 18. You select for change, not against it. You jump in where needed, working across team boundaries and roles without waiting for permission. You are humble, low-ego, and biased toward action. You bring curiosity to ambiguity, not anxiety. The Builder Profile You are AI-native. You actively use LLMs and AI coding tools in your daily work — whatever gets you from customer opportunity to validated idea to business impact the fastest. You have intuition for what current models are good and bad at, and you use that to make product decisions. You know how to decompose problems for AI agents, review and refine their output, and combine AI-driven speed with human judgment. You contribute as a peer-builder, but you know when to zoom out for strategic thinking and stay closest to the customer. Building is how you co-create with families and how you separate signal from noise faster than anyone else in the room. You are excited about the AI transformation, not anxious about it. You believe this is the most interesting moment in product careers in a decade, and you want to help shape what an AI-first product organization looks like — at Babylist and as a category.If you want to own a meaningful slice of a generational consumer brand, ship work that millions of families will use, and build with conviction at a company where speed and responsibility are not in tension but are the whole point — we would love to hear from you. How You Will Make An Impact • Own a customer journey or a complex feature set end-to-end. Discovery, definition, delivery, measurement, iteration. You are the person who makes the whole loop work, not just the part in the middle. • Set and hold the quality bar. Make hard tradeoffs between business goals and customer experience with conviction and clear communication. Send work back when it isn't right; ship fast when it is. Don’t mistake a high quality bar for an excuse not to iterate. Ship early and often, learning along the way to reach the right long-term outcome. • Use AI-native workflows in your own work. Discovery, analysis, prototyping, instrumentation, comms, code contributions. Show your team what's possible by doing it yourself, not by talking about it. • Multiply your team. Partner with Engineers, Designers, and Analysts as peer-builders. Bring sharper problem framing, tighter customer insight, prototypes and code that make decisions easier to make. Don’t just ship fast yourself, design the repeatable, low-friction systems that let everyone on your team ship faster. • Be a flexible operator. Whatever the opportunity, you ramp fast, partner well, and get work into customers' hands quickly. • Help build the AI-native PM function at Babylist. Share what's working. Teach what you've learned. Set the standard others learn from. About Compensation We use a market-based approach to compensation. The starting salary range for this role is: USD: $181,106 to $217,294 CAD: $179,800 to $224,700 Your starting salary will be based on your location, experience, and qualifications, with increases over time tied to performance, role growth, and internal pay equity. Why You Will Love Working At Babylist Our Culture • We work with focus and intention, then step away to recharge • We believe in exceptional management and invest in tools and opportunities to connect with colleagues • We build products that positively impact millions of people's lives • AI is intentionally embedded in how we work, create, and scale—supporting innovation and impact Growth & Development • Competitive pay and meaningful opportunities for career advancement • We believe technology and data can solve hard problems • We're committed to career progression and performance-based advancement Compensation & Benefits • Competitive salary with equity and bonus opportunities • Company-paid medical, dental, and vision insurance • Retirement savings plan with company matching and flexible spending accounts • Generous paid parental leave and PTO • Remote work stipend to set up your office • Perks for physical, mental, and emotional health, parenting, childcare, and financial planning Important Notices Recorded Interviews Babylist uses an interview recording tool to record and transcribe interviews for evaluation purposes in accordance with applicable privacy laws. By participating in an interview, you consent to this recording and transcription. Interview Integrity At Babylist, every team uses AI daily and we love it. During interviews though, we want to see you — your thinking, your problem-solving, your creativity. All interviews and assessments should be completed independently without AI tools or third-party assistance unless we tell you otherwise. We'll always be clear when AI is welcome. Misrepresentation during the process may result in removal from consideration. Protect Yourself from Scams All official communication comes from the Babylist Talent Team via @babylist.com email addresses. We will never ask for payment, bank information, or personal financial details. If you receive outreach via WhatsApp, Telegram, or a non-Babylist email, it's not us. Verify open roles on our careers page. Connections at Babylist In line with our conflict of interest policy, please let us know if you have a family member or close personal relationship with a current Babylist employee. This helps us keep our process fair for everyone. Text Message Updates You may opt in to receive SMS updates about your application. Opting out won't affect your status. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance. See our Privacy Policy for details.

Manage insurance eligibility, claims submission, denial resolution, appeals, and aged account resolution for DME billing in a fully remote setting. | At least 3 years of direct insurance billing experience focused on DME, knowledge of coding and compliance standards, proficiency with billing software, and strong communication skills. | Who We Are Babylist is the leading registry, e-commerce, and content platform for growing families. More than 9 million people shop with Babylist every year, making it the go-to destination for seamless purchasing, trusted guidance, and expert product recommendations for new parents and the people who love them. What began as a universal registry has grown into a full ecosystem for new parents, including the Babylist Shop, Babylist Health, and a flagship showroom in Los Angeles. Hundreds of brands in baby and beyond partner with Babylist to engage meaningfully with families during one of life’s most important transitions. With over $1 billion in annual GMV, and more than $500 million in 2024 revenue, Babylist is reshaping the $320 billion baby product industry. We’re helping parents feel confident, connected, and cared for at every step. As we build the generational brand in baby, our mission remains simple: to connect growing families with everything they need to thrive.To learn more, visit www.babylist.com. Our Ways of Working Babylist thrives as a remote-first company, with HQ team members located across the U.S. and Canada. We meet in person twice a year—once as a company and once by department to strengthen the relationships that power our work. We show up consistently, stay purpose-driven, and achieve results —together, from anywhere. What the Role Is In 2023, Babylist expanded into healthcare and wellness with the launch of Babylist Health, following the acquisition of a durable medical equipment (DME) company. Since then, Babylist Health has continued to grow, creating new opportunities to support families with essential health services and products. At Babylist Health, we believe every family deserves clarity and confidence in understanding their insurance coverage. As an Insurance Billing Specialist, DME you will play a critical role in making that possible by ensuring accurate eligibility verification, clean claim submission, timely reimbursement, and resolution of aged accounts. This position is key to removing financial and administrative barriers so families can access the DME they need without unnecessary delays. You’ll report to the Insurance Claim Recovery Manager and collaborate closely with teammates across the business to deliver a billing process that is accurate, compliant, and patient-centered. This role is fully remote and open to candidates across the United States. The team operates on a Pacific Standard Time schedule, Monday through Friday, with two shift options: 8:00 a.m - 4:30 p.m. PST or 8:30 a.m.- 5:00 p.m. PST. Regardless of location, all team members work PST aligned hours to ensure consistency for our patients and partners. Who You Are • You have at least 3 years of professional insurance billing and eligibility experience, with your primary focus on DME billing and reimbursement. Experience must be from professional roles where you were directly responsible for billing outcomes. • Experienced across the full billing cycle, including eligibility verification, prior authorizations, denial management, appeals, and aged account resolution, with a proven record of improving collections and reducing outstanding balances. • Strong working knowledge of CPT, HCPCS, ICD-10 coding, and DME-specific compliance standards (HIPAA, CMS, ERISA, ACA). • Advanced ability to interpret and act on EOBs — accurately identifying coverage details, payments, denials, adjustments, and patient responsibility, and determining the correct next step (rebill, appeal, escalate, or close). • Proficient with Brightree and NikoHealth; familiar with other billing/EMR systems (Epic, Kareo, AdvancedMD, etc) and productivity tools (Microsoft 365, Google Workspace, Slack, Zendesk, Zoom). Your Soft Skills and Mindset: • A clear and empathetic communicator - able to explain complex billing issues to patients, providers, and payers with patience and professionalism • Detail-oriented and organized, with the ability to manage multiple priorities and maintain accuracy under tight deadlines • Adaptable and resourceful, you are very comfortable with change and willing to learn new processes, technologies, and tools (including AI-enabled solutions) • Collaborative and team-oriented, able to build positive relationships and contribute to a supportive remote work culture • Problem-solver at heart - you approach billing challenges with persistence, creativity, and accountability • Mission-driven, motivated by helping families access the care and equipment they need How You Will Make An Impact • Conduct insurance eligibility verification and benefit investigations through payer portals and phone outreach to ensure accurate coverage • Submit, review, and follow up on claims, supporting timely reimbursement and reducing denials • Manage aged accounts, identifying barriers and driving resolution of outstanding balances • Take ownership of EOB review and resolution — interpreting details and carrying out the correct next steps to maintain billing accuracy • Draft and submit appeals for denied claims, supported by thorough documentation • Communicate clearly and empathetically with patients regarding their benefits and billing inquiries • Collaborate with internal teams to improve workflows, enhance compliance, and elevate the patient experience • Leverage new technologies, including AI-enabled tools, to strengthen billing and reimbursement processes while ensuring accuracy and compliance • Ensure families have timely access to critical DME by bridging the gap between providers, payers, and patients Why You Will Love Working At Babylist • We invest in the infrastructure you’ll need to be supported and successful: tools, opportunities to connect with colleagues, and a stipend to help you set up your office • We build products that have a positive impact on millions of people’s lives • We work at a sustainable pace which means work/life balance is a real thing here • We believe technology and data can solve hard problems • AI plays a meaningful role in how we work, create, and scale—intentionally embedded in our tools, systems, and decision-making to support innovation and real impact • We believe in exceptional management • We offer competitive pay and meaningful opportunities for career advancement • We have great benefits like company paid medical, dental, and vision, a generous paid parental leave policy, and 401k with company match • We care about employee wellbeing with perks for physical, mental and emotional health, parenting, childcare, and financial planning Babylist follows a market-based approach to compensation, with pay varying based on location, experience, and qualifications. In compliance with applicable pay transparency laws, the starting salary range for this role is $52,082.00 to $78,227.00 , representing the lowest to highest compensation we reasonably expect to offer for this position. Your starting salary within this range will be determined based on your skills, experience, and work location, with future adjustments informed by role growth, performance, and internal pay equity. Babylist is committed to supporting career progression and recognizes the value of performance-based advancement In addition to competitive pay, Babylist offers equity, bonus opportunities, and a comprehensive benefits package, including company-paid health, dental, and vision insurance, 401(k) matching, flexible spending accounts, and paid leave, including PTO and parental leave. 👉 Please note: This application will close on September 8, 2025 at 9:00am PST. Important Notices Interview Process & Data Use To support a fair and consistent hiring process, Babylist uses AI to transcribe all interviews. Transcripts are confidential and used solely for evaluation purposes, in accordance with data privacy laws such as CCPA and GDPR. By applying, you acknowledge and consent to this use. Official Communication All communication regarding your application will come only from the Babylist Talent Team via an @babylist.com email address. We will never request payment, bank information, or personal financial details. Be cautious of fraudulent outreach via non-company email addresses, messaging platforms (e.g., WhatsApp, Telegram), or unsolicited phone calls. To verify legitimate opportunities, visit our careers page. SMS Consent As part of our hiring process, you may be offered the option to receive text message updates about your application or interviews. Opting out will not affect your application status—communication will continue via email or phone. Message and data rates may apply. You can reply STOP to unsubscribe or HELP for assistance. See our Privacy Policy for more information.