AZURREO

Monitor QoS metrics and manage customer incidents coordinating with engineering teams. | Bachelor's degree and 5+ years in QoS, network operations, or telecom technical support with strong analytical and TCP/IP knowledge. | Employment Type: Full-Time (Employee) Location: Remote (Lebanon, Syria or Turkey) Department: Operations Experience: 5 Years About Azurreo Azurreo is an international technology and telecommunications services company with over 15 years of experience supporting telecom operators, enterprises, and technology providers across more than 25 countries. As part of our group, you'll also support SignalVerify, our global telecom testing platform operating in over 144 countries, helping customers monitor and validate the quality of their telecom services. Join a multicultural, remote team where collaboration, ownership, and continuous learning drive everything we do. About the Role We are looking for an experienced QoS & Technical Support Specialist to join our Operations team. In this role, you will monitor service quality, analyze QoS performance, troubleshoot customer issues, and coordinate with internal technical teams to ensure timely resolution. You will also serve as a technical point of contact for customers, providing clear communication and maintaining high service standards throughout the incident lifecycle. Tasks Key Responsibilities Monitor and analyze QoS KPIs, including packet loss, latency, jitter, throughput, and availability. Investigate service degradation and perform first-level technical troubleshooting. Manage customer incidents from reporting through resolution, ensuring SLA compliance. Coordinate with Engineering and Operations teams to resolve technical issues. Provide timely, professional updates to customers via email and other communication channels. Prepare incident reports, QoS reports, and technical documentation. Identify recurring issues and contribute to service improvement initiatives. Requirements Requirements Bachelor's degree in Telecommunications, Computer Science, Information Technology, Engineering, or a related field. 5 years of experience in QoS, Service Assurance, Telecom Technical Support, Network Operations, or a similar role. Strong understanding of QoS KPIs (Packet Loss, Latency, Jitter, Throughput, Availability), TCP/IP networking , DNS and Internet connectivity & Root cause analysis and technical troubleshooting Experience with monitoring and ticketing tools. Experience supporting international customers in a technical environment. Excellent written and spoken English. Strong analytical, communication, and customer management skills. Ability to manage multiple priorities while working independently in a remote environment. Benefits What We Offer Competitive salary. Fully remote, full-time position: 9 AM to 6 PM local time + 1 hour break Company laptop and professional tools. Structured onboarding, technical training, and mentorship. Exposure to international customers and telecom projects. Career growth and performance-based salary reviews. Paid leave, public holidays, and overtime compensation when required. Friendly, collaborative, and multicultural work environment. Overtime: Fully compensated Required depending on operational needs May include coordination across time zones Why Join Azurreo? If you're passionate about telecommunications, enjoy solving technical challenges, and thrive in a customer-facing environment, you'll have the opportunity to work on global projects, develop your expertise, and grow your career within an international team.

Coordinate business travel, manage shipments and contracts, support expense tracking and administrative coordination. | Bachelor's degree in business or related field, 2+ years administrative experience, English fluency, French preferred. | Administrative Assistant (Remote) Location: Lebanon – Fully Remote Employment Type: Full-Time Employee Experience: 2+ Years Department: Administration & Operations Languages: Fluent English (Written & Spoken). French is a strong advantage. About Azurreo Azurreo is a global technology and outsourcing company with more than 15 years of experience delivering telecommunications, IT, and managed services across more than 25 countries. Our multicultural team works remotely across several countries, supporting international clients through operational excellence, collaboration, and continuous improvement. We believe in giving talented professionals the opportunity to take ownership, grow their careers, and make a real impact from day one. About the Role We are looking for an organized, proactive, and detail-oriented Administrative Assistant to support the day-to-day administrative and operational activities of our international team. This role is ideal for someone who enjoys keeping things organized, coordinating multiple activities simultaneously, and ensuring that internal operations run smoothly. You will work closely with different departments, supporting travel arrangements, documentation, logistics, reporting, and general administrative coordination. If you enjoy working behind the scenes to help teams succeed and thrive in a fast-paced remote environment, we’d love to hear from you. Tasks As an Administrative Assistant, you will: Coordinate business travel arrangements, including flights, hotels, transportation, and itineraries. Track and monitor international shipments and deliveries. Organize, maintain, and update company contracts and administrative documentation. Support expense tracking and maintain operational reports and internal dashboards. Perform data entry while ensuring accuracy across company records. Prepare, organize, and maintain digital files and documentation. Coordinate administrative tasks across multiple departments. Assist with scheduling meetings, calendar coordination, and general administrative support. Follow up on outstanding administrative actions to ensure timely completion. Support the continuous improvement of internal administrative processes. Requirements Required Qualifications Bachelor’s degree in Business Administration, Management, or a related field. Minimum 2 years of experience in an administrative, executive support, or operations role. Excellent written and spoken English. French is a major advantage and will be highly valued. Strong proficiency with Microsoft Office (Excel, Word, Outlook, PowerPoint). Comfortable working with cloud-based collaboration and productivity tools. Ability to work full-time in a fully remote environment. Preferred Skills We’re looking for someone who is: Highly organized with excellent attention to detail. Able to manage multiple priorities simultaneously. Proactive and able to work independently with minimal supervision. Reliable, professional, and discreet when handling confidential information. Comfortable communicating with colleagues across different countries and cultures. Strong at problem-solving and following up on tasks until completion. Eager to learn and continuously improve internal processes. Benefits Fully Remote Work from anywhere in Lebanon while collaborating with an international team. International Environment Join colleagues across multiple countries and gain exposure to global operations. Career Growth Develop your administrative, organizational, and operational skills while taking on increasing responsibilities. Meaningful Work Play an essential role in keeping our daily operations running efficiently and supporting teams across the business. Supportive Culture Work in a collaborative environment that values ownership, professionalism, and continuous learning. If you are an organized professional who enjoys supporting teams, coordinating operations, and working in a dynamic international environment, we’d love to hear from you. Please submit your CV along with a short motivation letter explaining why you’re interested in joining Azurreo and how your experience makes you a great fit for this role.

Assist in sourcing goods, services, and real estate properties essential for company operations. Collaborate with internal teams to ensure alignment between procurement activities and business goals. | A university degree or equivalent in a related field is required, along with a minimum of 1 year of experience in procurement. Proficiency in English and familiarity with procurement tools and ERP systems are also necessary. | Company Overview: Azurreo is a global outsourcing partner specializing in the telecommunications sector. With over 15 years of experience, we offer technical coordination and global resources to swiftly and cost-effectively deploy tailored solutions that meet specific client requirements. Our expertise spans the entire project lifecycle—from strategy and design to implementation, operations, and maintenance. Having delivered over 250 projects across more than 25 countries, we bring a deep understanding of telecom networks, services, processes, and systems. Position Summary: Azurreo is seeking a motivated Junior Procurement Associate to join our team. This role is ideal for individuals with foundational experience in procurement and a keen interest in growing within a supportive, international environment. Candidates with real estate procurement experience will be given special consideration as we expand our operational needs in this domain. Tasks Assist in sourcing goods, services, and real estate properties essential for company operations. Maintain communication with suppliers, contractors, and real estate agencies to support procurement activities. Participate in evaluating and managing vendors to ensure high standards and competitive pricing. Manage procurement databases, track purchases, and maintain real estate portfolios. Support contract drafting, reviewing, and documentation for procurements and real estate agreements. Collaborate with internal teams to ensure alignment between procurement activities and business goals. Requirements Required Qualifications: University degree or equivalent in Supply Chain Management, Business Administration, Real Estate Management, or a related field. Minimum 1 year of experience in procurement, preferably involving real estate or contract management. Proficiency in English. Familiarity with procurement tools and ERP systems. Strong proficiency in Microsoft Office, particularly Excel. Knowledge of real estate market practices and regulations is an advantage. Preferred Personal Qualities: Eager to learn and grow in a dynamic, fast-paced environment. Detail-oriented and highly organized. A collaborative team player with a multicultural mindset. Benefits Permanent, full-time contract with paid leave and public holidays. Career advancement opportunities in both telecommunications and real estate sectors. A supportive, international team environment. Hands-on experience and ongoing professional development. To apply, please submit your CV and a cover letter detailing your qualifications and interest in the role. Selected candidates will be contacted for interviews.