AZURREO

Investigate and resolve escalated technical cases while coordinating with teams to ensure service quality and maintain customer communication. | At least two years technical support experience with strong networking fundamentals and proficiency in written English. | Service Quality Support Specialist Remote — Lebanon, Syria or Turkey · Full-time · QoS Department About Azurreo Azurreo is the telecommunications and technology arm of Seelon Holdings, an international investment group operating across four continents. The company measures how networks actually perform — not how they were designed to perform on paper, but how they behave in the field, for real people, under real conditions. Operators, enterprises and technology vendors depend on that distinction. SignalVerify, the company's testing platform, operates in more than 144 countries, and the teams behind it work across several countries themselves, in English, on problems that rarely stay inside one border. About the role As a Service Quality Support Specialist, you investigate and resolve escalated technical cases affecting customer service quality. You work between Customer Support, who pass cases to you, and the specialist teams you draw on when a root cause sits outside your scope. The work begins with establishing what is actually happening, which is not always what was reported: what changed, when, who else is affected, and what each check eliminates. Some cases close with you. Others belong to specialist teams, and the judgement lies in knowing which — then handing them over with enough context to be acted on, and keeping them in view until they are resolved. An escalation nobody chases is still your escalation. Throughout, the customer knows where matters stand, because you told them before they had to ask. Not all of it is interesting. You will write the incident report at the end of a long day, and some customers will reach you already frustrated. The people who do this well are not the ones who never get stuck; they are the ones who say so early. The role sits where customer support and network service quality meet, which makes it a strong place to build from. Where it leads depends on your performance. Tasks Own escalated technical cases through to confirmed resolution. Investigate service quality issues against the thresholds customer contracts commit to. Troubleshoot methodically and establish root cause.Coordinate with the specialist teams that own a fix, and follow through to closure. Support customers through service upgrades and changes. Track cases against service-level commitments and keep customers informed. Document findings clearly, and raise recurring problems so they are fixed at source. Requirements At least two years in a structured professional environment — technical support, IT, telecom, service desk or comparable customer-facing technical work. Sound IT fundamentals — networking basics, connectivity troubleshooting, and the discipline to reason through a problem in a defensible order. English that holds up in writing. Every update and report is written, much of it read by non-native speakers. Judgement under load — several cases open at once, and the ability to explain how you ordered them. Ownership and self-direction, which remote work rewards. Useful, though not required: ticketing or monitoring platforms, telecom, ISP or hosting exposure, a networking certification such as CCNA or Network+, or a relevant degree. Benefits Structured onboarding and QoS training, with mentoring from experienced colleagues. Genuine international exposure — customers and colleagues across four continents. Direct access to senior technical colleagues, and room to develop towards deeper service-assurance work, network operations or technical leadership, based on performance. A long-term position, worked remotely.09:00 to 18:00 local time, Monday to Friday. Overtime is occasionally required and is compensated. Company laptop and tools provided. Paid leave and public holidays per local law. How to apply Send your CV and a short covering note. Shortlisted candidates complete an interview with People and Culture, a short technical assessment, and a final interview with the hiring manager. We will tell you what happens next and when. Azurreo is an equal-opportunity employer and welcomes applications from all backgrounds. Azurreo — solutions for a world of opportunities

Monitor QoS metrics and manage customer incidents coordinating with engineering teams. | Bachelor's degree and 5+ years in QoS, network operations, or telecom technical support with strong analytical and TCP/IP knowledge. | Employment Type: Full-Time (Employee) Location: Remote (Lebanon, Syria or Turkey) Department: Operations Experience: 5 Years About Azurreo Azurreo is an international technology and telecommunications services company with over 15 years of experience supporting telecom operators, enterprises, and technology providers across more than 25 countries. As part of our group, you'll also support SignalVerify, our global telecom testing platform operating in over 144 countries, helping customers monitor and validate the quality of their telecom services. Join a multicultural, remote team where collaboration, ownership, and continuous learning drive everything we do. About the Role We are looking for an experienced QoS & Technical Support Specialist to join our Operations team. In this role, you will monitor service quality, analyze QoS performance, troubleshoot customer issues, and coordinate with internal technical teams to ensure timely resolution. You will also serve as a technical point of contact for customers, providing clear communication and maintaining high service standards throughout the incident lifecycle. Tasks Key Responsibilities Monitor and analyze QoS KPIs, including packet loss, latency, jitter, throughput, and availability. Investigate service degradation and perform first-level technical troubleshooting. Manage customer incidents from reporting through resolution, ensuring SLA compliance. Coordinate with Engineering and Operations teams to resolve technical issues. Provide timely, professional updates to customers via email and other communication channels. Prepare incident reports, QoS reports, and technical documentation. Identify recurring issues and contribute to service improvement initiatives. Requirements Requirements Bachelor's degree in Telecommunications, Computer Science, Information Technology, Engineering, or a related field. 5 years of experience in QoS, Service Assurance, Telecom Technical Support, Network Operations, or a similar role. Strong understanding of QoS KPIs (Packet Loss, Latency, Jitter, Throughput, Availability), TCP/IP networking , DNS and Internet connectivity & Root cause analysis and technical troubleshooting Experience with monitoring and ticketing tools. Experience supporting international customers in a technical environment. Excellent written and spoken English. Strong analytical, communication, and customer management skills. Ability to manage multiple priorities while working independently in a remote environment. Benefits What We Offer Competitive salary. Fully remote, full-time position: 9 AM to 6 PM local time + 1 hour break Company laptop and professional tools. Structured onboarding, technical training, and mentorship. Exposure to international customers and telecom projects. Career growth and performance-based salary reviews. Paid leave, public holidays, and overtime compensation when required. Friendly, collaborative, and multicultural work environment. Overtime: Fully compensated Required depending on operational needs May include coordination across time zones Why Join Azurreo? If you're passionate about telecommunications, enjoy solving technical challenges, and thrive in a customer-facing environment, you'll have the opportunity to work on global projects, develop your expertise, and grow your career within an international team.

Coordinate business travel, manage shipments and contracts, support expense tracking and administrative coordination. | Bachelor's degree in business or related field, 2+ years administrative experience, English fluency, French preferred. | Administrative Assistant (Remote) Location: Lebanon – Fully Remote Employment Type: Full-Time Employee Experience: 2+ Years Department: Administration & Operations Languages: Fluent English (Written & Spoken). French is a strong advantage. About Azurreo Azurreo is a global technology and outsourcing company with more than 15 years of experience delivering telecommunications, IT, and managed services across more than 25 countries. Our multicultural team works remotely across several countries, supporting international clients through operational excellence, collaboration, and continuous improvement. We believe in giving talented professionals the opportunity to take ownership, grow their careers, and make a real impact from day one. About the Role We are looking for an organized, proactive, and detail-oriented Administrative Assistant to support the day-to-day administrative and operational activities of our international team. This role is ideal for someone who enjoys keeping things organized, coordinating multiple activities simultaneously, and ensuring that internal operations run smoothly. You will work closely with different departments, supporting travel arrangements, documentation, logistics, reporting, and general administrative coordination. If you enjoy working behind the scenes to help teams succeed and thrive in a fast-paced remote environment, we’d love to hear from you. Tasks As an Administrative Assistant, you will: Coordinate business travel arrangements, including flights, hotels, transportation, and itineraries. Track and monitor international shipments and deliveries. Organize, maintain, and update company contracts and administrative documentation. Support expense tracking and maintain operational reports and internal dashboards. Perform data entry while ensuring accuracy across company records. Prepare, organize, and maintain digital files and documentation. Coordinate administrative tasks across multiple departments. Assist with scheduling meetings, calendar coordination, and general administrative support. Follow up on outstanding administrative actions to ensure timely completion. Support the continuous improvement of internal administrative processes. Requirements Required Qualifications Bachelor’s degree in Business Administration, Management, or a related field. Minimum 2 years of experience in an administrative, executive support, or operations role. Excellent written and spoken English. French is a major advantage and will be highly valued. Strong proficiency with Microsoft Office (Excel, Word, Outlook, PowerPoint). Comfortable working with cloud-based collaboration and productivity tools. Ability to work full-time in a fully remote environment. Preferred Skills We’re looking for someone who is: Highly organized with excellent attention to detail. Able to manage multiple priorities simultaneously. Proactive and able to work independently with minimal supervision. Reliable, professional, and discreet when handling confidential information. Comfortable communicating with colleagues across different countries and cultures. Strong at problem-solving and following up on tasks until completion. Eager to learn and continuously improve internal processes. Benefits Fully Remote Work from anywhere in Lebanon while collaborating with an international team. International Environment Join colleagues across multiple countries and gain exposure to global operations. Career Growth Develop your administrative, organizational, and operational skills while taking on increasing responsibilities. Meaningful Work Play an essential role in keeping our daily operations running efficiently and supporting teams across the business. Supportive Culture Work in a collaborative environment that values ownership, professionalism, and continuous learning. If you are an organized professional who enjoys supporting teams, coordinating operations, and working in a dynamic international environment, we’d love to hear from you. Please submit your CV along with a short motivation letter explaining why you’re interested in joining Azurreo and how your experience makes you a great fit for this role.