AYTM

Lead and oversee complex quantitative market research projects, mentor team members, and collaborate with clients to deliver strategic insights. | Extensive experience in online survey research, advanced quantitative techniques, team management, and client consulting. | aytm (“Ask Your Target Market”) is hiring a Director, Research to join our growing Research Services department. This leadership role focuses on elevating the effectiveness and efficiency of our service delivery through expert research consultation, team leadership, and process improvement. About Us aytm delivers state-of-the-art insights automation technology and expert guidance that’s focused on providing answers for the customers of today, while evolving a platform that supports those curious about tomorrow. Advancing research with transparency and flexibility, aytm helps you connect to a community of people, optimize your products, positioning, and concepts, and get from idea to market faster. We have a world-class platform, top-tier customers, and a creative and energetic team. Primary Focus Areas • Consultation and supervision of project execution teams: Lead and supervise project execution teams to ensure research is designed and delivered with strategic precision, operational efficiency, and the highest quality standard. • People leadership: Manage, mentor, train, and provide strategic guidance to Research Analysts and Research Managers, including resource allocation and project assignment. • Operational excellence: In partnership with the Research Services leadership team, help resolve client escalations, support strategic planning and execution, and develop/manage process improvements rooted in Team KPIs to drive more effective and efficient performance and research execution. • Client partnership: Partner directly with end clients to clarify research needs and recommend the optimal methodology and approach to deliver maximum impact through aytm. • Thought leadership support: Partner with Marketing, Solutions Strategy as needed, to create content for conferences, social media, the aytm blog, and other channels. The Director brings extensive market research consulting and execution experience to further strengthen the Research Services department. The ideal candidate has deep expertise in conducting quantitative research across numerous industries and a proven ability to lead quantitative market research projects of varying size and complexity (including multi-country studies and studies with advanced analytics). Qualified candidates will demonstrate: • A proven track record leading and executing complex/strategic quantitative market research across numerous industries that directly addresses client business challenges and questions • Deep online survey research expertise, including client consulting, questionnaire design, analysis and report-building with storytelling-based deliverables • Experience implementing and managing service team processes and workflows • Resource allocation and project staffing experience • Strong people management and mentorship experience Responsibilities • Consult on and lead full- and assisted-service quantitative market research projects across multiple methodologies for a diverse client base. • Partner with Research Services leadership to develop and implement team goals, processes, and tools that improve team performance and project execution. • Lead client consulting and research planning; supervise project execution teams through advising/coaching, providing constructive feedback on deliverables, and resolving client escalations. • Manage, mentor, coach, and train Research Analysts and Research Managers. • Oversee resource allocation and project assignment across the Research team. • Collaborate with Solutions Strategy, Business Development, and Account Management to scope and bid projects based on client requests and RFPs. • Act as a research knowledge resource/SME for internal partners including Solutions Strategy, Business Development, Account Management, Product Strategy & Development, and Marketing. Qualifications • 15+ years of quantitative market research experience across multiple industries, including at least 5 years supplier-side. • Extensive hands-on experience across the online survey-based market research lifecycle: research design, questionnaire development, survey programming, fielding, analysis, and reporting (including storytelling-based deliverables). • Strong expertise in advanced quantitative techniques, including MaxDiff, Choice-Based Conjoint, Drivers Analysis, Segmentation, and perceptual mapping; must be comfortable designing research using these techniques and generating insights from the analyses. • Proven experience managing direct reports, including hiring, training, developing, and mentoring research talent. • Strong written and verbal communication skills; enjoys a consultative, collaborative approach with both clients and internal teams. • Direct experience using one or more online survey platforms. • Skilled in Microsoft Office Suite (especially PowerPoint and Excel) and Google Suite. • Bachelor’s degree in business, marketing, math/statistics, social sciences, or related field required; graduate degree in MR or related field is a plus. What we offer: A work environment built around empathy, creativity, curiosity, organic growth and an abundance mindset. We’re a fun and vibrant group of people, dedicated to putting in the hard work to make a platform we are proud of, serving the needs of our clients with empathy, and making aytm an incredible place to work. We were awarded 2024 Inc 5000 Fastest-Growing Private Company and 2025 Inc Best Places to Work. We’re also fully virtually, which means you’ll be working remotely from the location of your choosing (home, coffee house, library). While being a Zero-commute company and providing you with an amazing level of freedom, convenience, and flexibility, it requires a certain inner discipline and capacity to be effective at a distance. Remote work experience is preferred, but not required.. Benefits would include: • Unlimited, responsible PTO - With a recommended minimum number of days taken each year • Affordable Insurance -$0 deductible Health plans plus dental, vision, and more! • 401k retirement - Account with automatic company contributions • Dependent Care - a pre-tax benefit account that you can fund to pay for eligible dependent care services • Professional Development - Bring your professional Development needs to the table and get your career nourished • In-Home Snack allowance - Who doesn’t love some yummies to get you through the day? • Cellphone/Internet credits - Get tax-free credits to use toward your cell phone and internet utilities. • Equipment and Structured Onboarding - We will provide you with the equipment and tools you need, along with great onboarding courses to set you up for success. • Paid Volunteer Time - We support you helping others • Great colleagues and an opportunity to sail into uncharted waters with a profitable company that is changing its industry! • *aytm is an Equal Opportunity Employer and committed to a diverse, equitable and inclusive culture and workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

Lead and oversee quantitative market research projects, manage research teams, and collaborate with clients to deliver impactful insights. | Extensive experience in online survey research, advanced quantitative techniques, and managing research teams, with strong communication skills. | aytm (“Ask Your Target Market”) is hiring a Director, Research to join our growing Research Services department. This leadership role focuses on elevating the effectiveness and efficiency of our service delivery through expert research consultation, team leadership, and process improvement. About Us aytm delivers state-of-the-art insights automation technology and expert guidance that’s focused on providing answers for the customers of today, while evolving a platform that supports those curious about tomorrow. Advancing research with transparency and flexibility, aytm helps you connect to a community of people, optimize your products, positioning, and concepts, and get from idea to market faster. We have a world-class platform, top-tier customers, and a creative and energetic team. Primary Focus Areas • Consultation and supervision of project execution teams: Lead and supervise project execution teams to ensure research is designed and delivered with strategic precision, operational efficiency, and the highest quality standard. • People leadership: Manage, mentor, train, and provide strategic guidance to Research Analysts and Research Managers, including resource allocation and project assignment. • Operational excellence: In partnership with the Research Services leadership team, help resolve client escalations, support strategic planning and execution, and develop/manage process improvements rooted in Team KPIs to drive more effective and efficient performance and research execution. • Client partnership: Partner directly with end clients to clarify research needs and recommend the optimal methodology and approach to deliver maximum impact through aytm. • Thought leadership support: Partner with Marketing, Solutions Strategy as needed, to create content for conferences, social media, the aytm blog, and other channels. The Director brings extensive market research consulting and execution experience to further strengthen the Research Services department. The ideal candidate has deep expertise in conducting quantitative research across numerous industries and a proven ability to lead quantitative market research projects of varying size and complexity (including multi-country studies and studies with advanced analytics). Qualified candidates will demonstrate: • A proven track record leading and executing complex/strategic quantitative market research across numerous industries that directly addresses client business challenges and questions • Deep online survey research expertise, including client consulting, questionnaire design, analysis and report-building with storytelling-based deliverables • Experience implementing and managing service team processes and workflows • Resource allocation and project staffing experience • Strong people management and mentorship experience Responsibilities • Consult on and lead full- and assisted-service quantitative market research projects across multiple methodologies for a diverse client base. • Partner with Research Services leadership to develop and implement team goals, processes, and tools that improve team performance and project execution. • Lead client consulting and research planning; supervise project execution teams through advising/coaching, providing constructive feedback on deliverables, and resolving client escalations. • Manage, mentor, coach, and train Research Analysts and Research Managers. • Oversee resource allocation and project assignment across the Research team. • Collaborate with Solutions Strategy, Business Development, and Account Management to scope and bid projects based on client requests and RFPs. • Act as a research knowledge resource/SME for internal partners including Solutions Strategy, Business Development, Account Management, Product Strategy & Development, and Marketing. Qualifications • 15+ years of quantitative market research experience across multiple industries, including at least 5 years supplier-side. • Extensive hands-on experience across the online survey-based market research lifecycle: research design, questionnaire development, survey programming, fielding, analysis, and reporting (including storytelling-based deliverables). • Strong expertise in advanced quantitative techniques, including MaxDiff, Choice-Based Conjoint, Drivers Analysis, Segmentation, and perceptual mapping; must be comfortable designing research using these techniques and generating insights from the analyses. • Proven experience managing direct reports, including hiring, training, developing, and mentoring research talent. • Strong written and verbal communication skills; enjoys a consultative, collaborative approach with both clients and internal teams. • Direct experience using one or more online survey platforms. • Skilled in Microsoft Office Suite (especially PowerPoint and Excel) and Google Suite. • Bachelor’s degree in business, marketing, math/statistics, social sciences, or related field required; graduate degree in MR or related field is a plus. What we offer: A work environment built around empathy, creativity, curiosity, organic growth and an abundance mindset. We’re a fun and vibrant group of people, dedicated to putting in the hard work to make a platform we are proud of, serving the needs of our clients with empathy, and making aytm an incredible place to work. We were awarded 2024 Inc 5000 Fastest-Growing Private Company and 2025 Inc Best Places to Work. We’re also fully virtually, which means you’ll be working remotely from the location of your choosing (home, coffee house, library). While being a Zero-commute company and providing you with an amazing level of freedom, convenience, and flexibility, it requires a certain inner discipline and capacity to be effective at a distance. Remote work experience is preferred, but not required.. Benefits would include: • Unlimited, responsible PTO - With a recommended minimum number of days taken each year • Affordable Insurance -$0 deductible Health plans plus dental, vision, and more! • 401k retirement - Account with automatic company contributions • Dependent Care - a pre-tax benefit account that you can fund to pay for eligible dependent care services • Professional Development - Bring your professional Development needs to the table and get your career nourished • In-Home Snack allowance - Who doesn’t love some yummies to get you through the day? • Cellphone/Internet credits - Get tax-free credits to use toward your cell phone and internet utilities. • Equipment and Structured Onboarding - We will provide you with the equipment and tools you need, along with great onboarding courses to set you up for success. • Paid Volunteer Time - We support you helping others • Great colleagues and an opportunity to sail into uncharted waters with a profitable company that is changing its industry! • *aytm is an Equal Opportunity Employer and committed to a diverse, equitable and inclusive culture and workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation. Location Anywhere In The Usa, New Jersey (Remote) Department Professional Services Employment Type Full-Time Minimum Experience Experienced Compensation $130,000 - $150,000

Assist clients with survey platform support, manage client expectations, and perform technical setup and troubleshooting. | At least 2 years in marketing or customer engagement roles, experience with online survey platforms, strong communication and organizational skills. | aytm “Ask Your Target Market” is looking to hire a full-time Customer Engagement Specialist to help us empower a world where curiosity is applauded, answers are accessible, and insights are actionable. This position operates on Pacific Time hours. While you don’t need to reside on the West Coast, you will be expected to work according to the Pacific Time Zone schedule. About Us aytm delivers state-of-the-art insights automation technology and expert guidance that’s focused on providing answers for the clients of today, while evolving a platform that supports those curious about tomorrow. Advancing research with transparency and flexibility, aytm helps you connect to a community of people, optimize your products, positioning, and concepts, and get from idea to market faster. We have a world-class platform, top-tier clients, and a creative and energetic team. The Customer Engagement team is focused on driving customer value and deepening relationships with clients through helping them accomplish their goals on aytm’s survey creation platform. Daily work includes partnering with clients in executing their projects as well as teaching and coaching clients to become increasingly able to work on their own. Customer Engagement takes the lead on orchestrating additional resources when needed, such as helping clients realize when they might want to tap into additional paid consultative services or training. The Customer Engagement Specialist will effectively resolve customer problems and queries related to aytm’s platform and products in a timely and accurate manner. They will also partner with Customer Engagement Managers in fulfilling day to day client expectations and will provide administrative and executional support to complete tasks with speed and accuracy in an agile and client-focused set-up. They will act as force multipliers for the team through their ability to assist clients in launching surveys and accessing results in aytm's platform. This position operates on Pacific Time hours. While you don’t need to reside on the West Coast, you will be expected to work according to the Pacific Time Zone schedule Responsibilities • Manage client expectations and deliver issue resolution via email, chat and phone, in an ever-changing, fast-turnaround environment. • Provide clients with technical guidance on aytm’s platform and products and build relationships along the way. • Maintain a high level of customer satisfaction for aytm’s clients. • Provide support to Engagement Managers/Senior Managers in day-to-day tasks by assisting with any technical needs on the platform as well as project-based support. Build competence across all areas of aytm’s platform. • Review and set-up basic survey logic for clients and increase capability on advanced logic and techniques. • Perform platform related administrative tasks, organize materials and navigate client-related filing systems. • Identify, trouble-shoot and escalate any tool/platform-related technical issues and find solutions in partnership with internal teams to drive engagements forward. • Conduct preflight checks of client programmed surveys, communicate preflight check findings to clients, and assist with technical survey edits. • Launch, execute and manage fieldwork for complex market research studies in partnership with the panels operations team and monitor reports to meet project goals and metrics accurately. Fieldwork responsibilities may include creating custom quota logic to support the clients specific fielding objectives. • Assist clients with post-field assistance, including creating data cuts and filters within the platform’s reporting functionality. • Test internally programmed links for quality assurance. • Perform independently and collaborate as a part of a team in a remote, virtual and entrepreneurial setting. Required Qualifications: • 2+ years of experience in communication, marketing, account management, customer engagement, or similar role. • Direct experience using one or more online survey platforms oriented toward DIY use (Qualtrics, Decipher, Survey Monkey, SurveyGizmo / Alchemer, or QuestionPro) or demonstrated experience with platforms and tools. • Market research and/or consumer insights background and familiarity with all parts of the online market research life cycle (questionnaire design, survey programming, fielding, data analysis, and reporting) is a plus. • Strong interpersonal skills- must be able to collaborate internally as a part of a team and externally with clients. • Strong history of teamwork and collaboration. • Evidence of being a structured thinker who can address problems logically and resourcefully. • Self-motivated learner who sets and achieves personal goals. • Fluent in using Google Workspace (formerly G Suite) and Microsoft Office. Advanced Excel knowledge is a plus. • Ability to be a constructive contributor to a rapidly growing agile team and lively company culture. • Ability to work in a fast-paced, dynamic culture • Excellent communication skills • Organization/prioritization abilities What we offer: A work environment built around empathy, creativity, curiosity, organic growth and an abundance mindset. We’re a fun and vibrant group of people, dedicated to putting in the hard work to make a platform we are proud of, serving the needs of our clients with empathy, and making aytm an incredible place to work. We were awarded 2024 Inc 5000 Fastest-Growing Private Company and 2025 Inc Best Places to Work. We’re also fully virtually, which means you’ll be working remotely from the location of your choosing (home, coffee house, library). While being a Zero-commute company and providing you with an amazing level of freedom, convenience, and flexibility, it requires a certain inner discipline and capacity to be effective at a distance. Remote work experience is preferred, but not required.. Benefits would include: • Unlimited, responsible PTO - With a recommended minimum number of days taken each year • Affordable Insurance -$0 deductible Health plans plus dental, vision, and more! • 401k retirement - Account with automatic company contributions • Dependent Care - a pre-tax benefit account that you can fund to pay for eligible dependent care services • Professional Development - Bring your professional Development needs to the table and get your career nourished • In-Home Snack allowance - Who doesn’t love some yummies to get you through the day? • Cellphone/Internet credits - Get tax-free credits to use toward your cell phone and internet utilities. • Equipment and Structured Onboarding - We will provide you with the equipment and tools you need, along with great onboarding courses to set you up for success. • Paid Volunteer Time - We support you helping others • Great colleagues and an opportunity to sail into uncharted waters with a profitable company that is changing its industry! • *aytm is an Equal Opportunity Employer and committed to a diverse, equitable and inclusive culture and workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

Manage a portfolio of high-value customers to drive onboarding, adoption, retention, upsell, and customer satisfaction through strategic partnership and collaboration. | Requires 5+ years in customer success/account management with strategic accounts, strong communication and organizational skills, technical aptitude, proficiency in Salesforce and analytics tools, and ability to travel ~10%. | At aytm, we believe that building meaningful relationships with our customers is the cornerstone of lasting success. We’re seeking a full time Sr Customer Success Manager who is passionate about empowering customers to achieve their outcomes, solve their business challenges, and help them unlock the full potential of our technology. About Us aytm delivers state-of-the-art insights automation technology and expert guidance that’s focused on providing answers for the customers of today, while evolving a platform that supports those curious about tomorrow. Advancing research with transparency and flexibility, aytm helps you connect to a community of people, optimize your products, positioning, and concepts, and get from idea to market faster. We have a world-class platform, top-tier customers, and a creative and energetic team. Position Overview: The Senior Customer Success Manager will be responsible for enabling customers to get maximum value from their aytm subscription and realize their long-term objectives through: • Effective onboarding and implementation. • Ongoing coaching and training. • Expanding use cases and driving uptake of new features and offerings. • Ensuring subscription consumption velocity stays on pace. The Customer Success team serves as the strategic, day-to-day partner for users within each account, coordinating additional resources when needed, including paid research and consulting services, custom product development, and advanced training delivered through our Customer Engagement and Learning teams. In this exciting, high-impact role you’ll serve as a strategic partner and catalyst to customer outcomes – accelerating time-to-value, driving platform adoption alongside usage, managing retention, and nurturing long-term success. Responsibilities • Serve as a strategic point of contact for a portfolio of high value customers, cultivating trusted, long-term partnerships that fuel mutual success. • Drive time-to-value through seamless onboarding, smooth implementation, and deep platform engagement, ensuring that every customer is set up to successfully use the platform in ways that best serve their insight needs. • Design Success Plans that drive consistent value delivery and scalable impact across customers. • Maximize customer value and business impact (ROI) by helping them conduct research effectively and partnering on new use cases that drive subscription consumption and adoption. • Advocate for customer needs across teams and orchestrate collaboration both at an account and project level to deliver a seamless, frictionless customer experience at every stage. • Gather customer feedback to inform product development and identify opportunities for improvement. • Partner seamlessly with Customer Engagement, Professional Services, and Solution Strategy for ad hoc project work and streamlined customer experience. • Leverage Gainsight as a power user: • Proactively monitor customer usage and health to identify opportunities, address risks, and drive customer satisfaction and retention. • Utilize playbooks to prioritize and manage accounts, ensuring the right level of engagement for each customer. • Manage regular QBRs and other touchpoints for the portfolio to gather insights and drive expanded usage through regular introduction of new features/ platform enhancements. • Work in partnership with Account Management on the renewal cycle by contributing insights, aligning customer success initiatives, and strengthening client relationships. • Identify upsell opportunities, collaborate with Account Management on project-level cross-selling, and generate organic leads by soliciting referrals. • Mentor junior CSMs, share best practices, and influence internal processes, playbooks, and customer success strategies. Required qualifications • Bachelor’s degree in Business, Marketing, Information Technology, or a related field. • 5+ years of experience in Customer Success/Account Management managing Strategic/Enterprise accounts. • Demonstrated track record of developing client relationships and creating account/success plans. Ability to see the big picture and align activities with long-term goals. • Experience working in technical environments, with the ability to adapt to complex systems, troubleshoot issues, and collaborate with cross-functional teams to deliver effective solutions. • Exceptional organizational skills with the ability to prioritize and meet deadlines. • Exceptional interpersonal and communication skills with a passion for customer success. • Strong analytical and problem-solving skills, with the ability to leverage data to drive decisions. • Proficiency in Microsoft Office Suite and tools like Salesforce, Tableau, and Gong. • Energetic, self-starter, comfortable engaging with new people, learning new things, and prioritizing responsibilities. • Must be able to travel (~10%) as relationship building with customers is critical to position success. Preferred qualifications • Experience with a CSP like Gainsight, Totango, ChurnZero, Catalyst, Planhat etc. • Strong understanding of market research methodologies and technologies. • Advanced survey creation skills with prior experience working with self-services or DIY survey technology (Qualtrics, Decipher, Sawtooth, Alchemer etc.). What we offer: A work environment built around empathy, creativity, curiosity, organic growth and an abundance mindset. We’re a fun and vibrant group of people, dedicated to putting in the hard work to make a platform we are proud of, serving the needs of our clients with empathy, and making aytm an incredible place to work. We were recently awarded 2024 Inc 5000 Fastest-Growing Private Company and 2024 Inc Best Places to Work. We’re also fully virtually, which means you’ll be working remotely from the location of your choosing (home, coffee house, library). While being a Zero-commute company and providing you with an amazing level of freedom, convenience, and flexibility, it requires a certain inner discipline and capacity to be effective at a distance. Remote work experience is preferred, but not required.. Benefits would include: • Unlimited, responsible PTO - With a recommended minimum number of days taken each year • Affordable Insurance -$0 deductible Health plans plus dental, vision, and more! • 401k retirement - Account with automatic company contributions • Dependent Care - a pre-tax benefit account that you can fund to pay for eligible dependent care services • Professional Development - Bring your professional Development needs to the table and get your career nourished • In-Home Snack allowance - Who doesn’t love some yummies to get you through the day? • Cellphone/Internet credits - Get tax-free credits to use toward your cell phone and internet utilities. • Equipment and Structured Onboarding - We will provide you with the equipment and tools you need, along with great onboarding courses to set you up for success. • Paid Volunteer Time - We support you helping others • Great colleagues and an opportunity to sail into uncharted waters with a profitable company that is changing its industry! • *aytm is an Equal Opportunity Employer and committed to a diverse, equitable and inclusive culture and workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.