Axway Software SA

You would create positioning and go-to-market materials for Axway's AI Gateway, build sales enablement and competitive intelligence assets, and support launches through cross-functional collaboration. | The role asks for 8+ years in enterprise technology product marketing, demonstrated software positioning and launch experience, strong technical writing, and hands-on sales enablement and competitive analysis. | Overview Axway's AI Gateway helps enterprises govern AI model interactions and agent access with policy controls, security, observability, and accountability. It is part of a wider Amplify approach that connects enterprise AI with API Management, multi-pattern integration and service engagement in complex hybrid environments. We are hiring a hands-on Senior Product Marketing Professional based in the U.S. to turn Axway's AI Gateway messaging into practical sales enablement, rigorous competitive intelligence, and greater field readiness. You will execute within the global Product Marketing strategy, work autonomously, and personally produce high-quality content rather than primarily coordinate other writers. Responsibilities Core Product Marketing Specialization: Product marketing and positioning execution • Translate the approved positioning for Axway's AI Gateway and the wider Amplify platform into clear product narratives, persona-based messaging, differentiated value propositions and credible customer use cases. • Communicate the role of AI governance alongside API Management, multi-pattern integration and enterprise service discovery without confusing product boundaries or overstating capabilities. • Adapt narratives to technical and business buyers including CIOs, CISOs, architects, AI leaders and integration teams across financial services, manufacturing, healthcare and government. Go-to-market and launch delivery • Own assigned product marketing workstreams for launches and releases: messaging, market-facing assets, FAQs, customer use cases, commercial readiness and coordinated field communications. • Work closely with Product Management, Sales, Field Marketing and partner teams to deliver complete assets on agreed timelines and maintain consistent positioning globally. Hands-on writing and customer proof • Personally research, outline, write, refine and deliver high-quality white papers, solution briefs, product presentations, value decks, articles and campaign source content. This is a writing and creation role, not a content coordination role. • Build evidence-based customer stories and technical proof points from interviews with product experts, field teams and customers. Validate claims and distinguish current capabilities from roadmap. Independent cross-functional delivery • Convert a strategic brief into an actionable plan, collect inputs, resolve routine obstacles, coordinate reviews and ship finished outputs with minimal supervision. • Use field feedback, analyst research, competitor signals and customer insights to recommend practical improvements within the agreed global Product Marketing direction. Role Specialization: Sales and partner enablement • Personally build practical pitch decks, sales plays, competitive talk tracks, demo stories, solution briefs, objection-handling guides, FAQs and value-selling frameworks for global Sales and partners. • Lead enablement workshops and launch-readiness briefings; drive usage of materials with sales leaders and gather feedback from field teams to improve them. Competitive intelligence and commercial differentiation • Own an actionable competitive intelligence program across AI gateways, API Management and integration markets, including vendor profiles, comparison matrices, battlecards, updates and evidence-based strengths and weaknesses. • Use competitor research, customer objections and win/loss discussions to improve positioning, objection responses and deal support; avoid unsupported competitive claims. Field and customer engagement • Work directly with account teams and solution engineering to understand deal friction, buyer priorities and sector requirements, then translate insights into content that helps progress opportunities. • Maintain a current, easy-to-use enablement library, monitor field adoption and retire outdated materials proactively. Qualifications • 8+ years in enterprise B2B product marketing or enterprise technology marketing with substantial direct ownership of Product Marketing deliverables. • Demonstrated experience positioning complex enterprise software in competitive or emerging categories, with clear examples of results and real outputs. • Exceptional professional English writing and editing; ability to show personally authored product marketing assets for executive, business and technical audiences. • Technical depth to collaborate credibly with enterprise architects, product managers and engineers on APIs, AI governance or integration platforms. • Hands-on experience executing product launches and GTM content for enterprise software, including sales or customer-facing materials. • Demonstrated autonomy, prioritisation and delivery reliability across multiple concurrent workstreams. • Proven experience personally building field enablement assets and delivering effective training or workshops for enterprise Sales, pre-sales or channel teams. • Practical competitive intelligence experience producing battlecards, vendor differentiation and objection guidance informed by deal or win/loss insights. Company Overview Axway has been shaping the future of enterprise integration for over 25 years. We are recognized as global industry leaders, helping organizations drive digital transformation with secure, mission-critical software that powers impactful business outcomes. As part of 74Software, we're backed by a group of leading software companies delivering mission-critical solutions worldwide. Our focus is on delivering long-term value, leveraging cutting-edge technology, and fostering strong client partnerships. Join us and be part of a collaborative, forward-thinking team shaping the future of enterprise integration solutions. Why Axway? At Axway, we believe we're better together. We celebrate diverse perspectives and experiences, knowing our people are our greatest strength. Join us and be part of a team where you can thrive, grow, and make an impact. We offer benefits that support your health, growth, and lifestyle, so you can thrive at work and beyond, including health coverage, retirement plans, paid time off, flexible work, career development, competitive pay, and global culture perks. Equal Opportunity Employer We are committed to providing equal opportunities and ensuring a fair and inclusive recruitment process. We do not discriminate on the basis of age, disability, gender, sexual orientation, race, religion, or any other protected characteristic. #LI-KJ1 #LI-Remote

Provide L2/L3 production support for integration platforms, manage incidents and changes, administer platforms, plan disaster recovery, and improve reliability through monitoring and automation. | Requires 8+ years in enterprise B2B integration, managed file transfer, or middleware operations, a technical bachelor's or postgraduate degree, and strong analytical and customer-facing communication skills. | Overview We are seeking our new Senior Services Engineer (B2Bi/CFT) to join the Axway team! Axway is currently seeking a Senior Services Engineer with strong hands-on experience in enterprise B2B Integration, Managed File Transfer, and production operations. The ideal candidate will have a proven track record of helping organizations implement and operate mission-critical production systems, ensuring reliability and performance at scale. A commitment to excellence in customer support and service delivery is essential to succeed in this role. Location: U.S., Eastern Time Zone-based Remote: Limited annual travel Responsibilities You will be expected to operate at multiple levels, including: · Operations & Service Management Provide L2/L3 RUN support for production and non-production integration platforms and services; manage incidents, problems, changes, service requests, monitoring events, health checks, and operational activities in alignment with SLA/KPI commitments. Lead critical incident restoration, technical escalations, post-incident reviews, and proactive monitoring of failures and alerts. Major incident handling. Familiar with ITIL concepts and experienced in the use of service management tools like ServiceNow, etc · Integration Engineering & BUILD Support Design, configure, deploy, test, and support B2B and managed file transfer integrations using industry-standard protocols. Support partner onboarding, connectivity validation, certificate exchanges, route configuration, end-to-end testing, file reprocessing, and maintain implementation standards, procedures, and operational runbooks. · Platform Administration & Security Administer and support enterprise integration, managed file transfer, monitoring, gateway, and event management platforms. Perform upgrades, patching, deployments, configuration changes, smoke testing, and lifecycle management of certificates, keys, trust stores, secrets, tokens, and related security components. Support underlying operating systems, databases, messaging platforms, and hybrid infrastructure dependencies. · Reliability, Recovery & Continuous Improvement Plan and execute Disaster Recovery (DR), High Availability (HA), failover, recovery validation, and maintenance activities. Drive root cause analysis, implement corrective and preventive actions, enhance monitoring and automation, improve capacity planning and platform reliability, and proactively identify and resolve recurring operational issues. · Audit, Compliance & Stakeholder Engagement Support audit and compliance activities through accurate operational evidence, documentation, and traceability. Partner with customers, vendors, suppliers, hosted platform teams, and internal stakeholders; communicate effectively during incidents, changes, maintenance, and service reviews; mentor junior engineers and contribute to operational standards, knowledge sharing, and best practices Scope and Coverage Work primarily in alignment with US Eastern Time business and operational needs. Participate in a mandatory 24x7x365 on-call rotation, including nights, weekends, and holidays. Respond promptly to P1/P2 major incident notifications and participate immediately in P1/P2/P3 Service Restoration Team calls involving supported services. Support Axway applications as well as other application maintenance windows, releases, application upgrades, DR exercises Work independently with minimal supervision, maintain ownership, communicate progress, and drive assigned issues through closure. Qualifications 8+ years of relevant experience in enterprise B2B integration, managed file transfer, middleware operations, or application production support. Highly self-motivated, detail-oriented, and organized, with a strong commitment to excellence. Strong hands-on experience operating and troubleshooting mission-critical production applications at L2/L3 level. Ability to clearly articulate the value of technical capabilities to diverse audiences. Proven ability to manage multiple workstreams while maintaining high levels of customer satisfaction. Experience engaging with customers in a consultative capacity and building strong internal and external relationships. Experience with incident, problem, change, request, release, and major incident management processes. Strong analytical, troubleshooting, root cause analysis, documentation, and customer-facing communication skills. Experience supporting large, distributed, multi-platform environments with high transaction volumes is preferred. Bachelor’s or master’s degree in computer science, Computer Engineering, Information Technology, or equivalent practical experience. Soft Skills Required Strong communication (both written and verbal) and client interfacing skills. Customer/Front Office engagement experience. Able to coordinate with Multiple Onshore and Offshore teams during day-to-day activities and maintenance. Quick learner with an ability to acquire new skills in a short time Flexible to work with and a good team player. Technical Skills Required Enterprise B2B and MFT: Hands-on experience administering and supporting enterprise file transfer, B2B integration, partner connectivity, secure gateway, monitoring, and event management platforms in large-scale production environments Axway Products (Preferred): B2Bi, TransferCFT, Sentinel, Secure Relay, Event Router Protocols: AS2, SFTP, FTPS, HTTPS, MQ, PeSIT, SSH Platforms: Linux/Unix, Windows, Oracle, SQL, PostgreSQL, and Kafka (preferred) Networking & Connectivity: Experience with enterprise networking concepts and troubleshooting, including TCP/IP, DNS, firewalls, VPNs, load balancers, proxies/reverse proxies, secure connectivity, network traffic analysis, and application integration communications. Security: Strong understanding of secure communications, public key infrastructure (PKI), certificate lifecycle management, ciphers, identity and access controls, authentication and authorization frameworks, API security, encryption technologies, and secrets management. Cloud Awareness: Azure, AWS, and GCP fundamentals; object storage and hybrid connectivity Monitoring, Observability & IT Service Management: Experience with enterprise monitoring, observability, event management, incident management, service management, collaboration, governance, and reporting platforms used to support mission-critical applications and infrastructure Automation: Shell scripting, Python, PowerShell AI Awareness: LLMs, Model Context Protocol, AI integrations, security boundaries, and access controls Company Overview Axway has been shaping the future of enterprise integration for over 25 years. We are recognized as global industry leaders, helping organizations drive digital transformation with secure, mission-critical software that powers impactful business outcomes. As part of 74Software, we're backed by a group of leading software companies delivering mission-critical solutions worldwide. Our focus is on delivering long-term value, leveraging cutting-edge technology, and fostering strong client partnerships. Join us and be part of a collaborative, forward-thinking team shaping the future of enterprise integration solutions. Why Axway? At Axway, we believe we're better together. We celebrate diverse perspectives and experiences, knowing our people are our greatest strength. Join us and be part of a team where you can thrive, grow, and make an impact. We offer benefits that support your health, growth, and lifestyle, so you can thrive at work and beyond, including health coverage, retirement plans, paid time off, flexible work, career development, competitive pay, and global culture perks. Equal Opportunity Employer We are committed to providing equal opportunities and ensuring a fair and inclusive recruitment process. We do not discriminate on the basis of age, disability, gender, sexual orientation, race, religion, or any other protected characteristic. #LI-KJ1 #LI-Remote