Axos Bank

Oversee and manage company-wide IT production operations, develop policies, ensure system security and compliance, and lead technical teams. | 7+ years in IT operations, 2+ years in leadership, hands-on technical management experience, familiarity with enterprise infrastructure technologies and monitoring tools. | Axos Bank Target Range: $140,000.00 /Yr. - $175,000.00 /Yr. Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education. Eligible for an Annual Discretionary Cash Bonus Target: 10% Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 10% These discretionary target bonuses may be awarded semi-annually based upon your achievement of performance goals and targets. About This Job This position will be located onsite without the ability for remote or hybrid work locations. Axos Bank has an exciting leadership opportunity seeking a hands-on technical IT Operations Manager to join our team. Under the general direction of the SVP Head of Infrastructure, the IT Operations Manager is responsible for providing leadership and hands-on support for company-wide production operation initiatives. This position emphasizes understanding of critical production and support operations, anticipating the future direction of the Information Technology industry and relating those changes to current IT Operations. Responsibilities: Oversee 24x7 production support teams for Axos Bank and affiliates, user technical support, and production job schedules Assist in the management of policy development and technology planning Evaluate user needs and system functionality to confirm that systems meet the needs of individuals and projects Develops, builds, and sustains a strong working relationship and partnership with IS Customers. Accountable for quality of services and solutions delivered Manages the development, implementation, and maintenance of policies, objectives, short-and long-range planning; develops and implements projects and programs to assist in accomplishment of established goals Develops effective, efficient, and rigorous processes and methodologies which include monitoring and reporting Develops IS plans at tactical levels and then follows through on execution of plans. Develops system and organizational roadmaps that ensure business and service continuity Ensure smooth operations of all IT systems and data security Understand and track applicable regulatory and reporting requirements Conduct periodic audits (based on policies and procedures) to ensure compliance with regulatory, enterprise security requirements Assist in preparing the IT organization’s disaster recovery and business continuity plans, policies, and procedures Work with senior management to enhance monitoring of critical applications and develop operational run books Identify issues, trends, and opportunities to improve efficiency, cost effectiveness, and/or quality; develop recommendations and implement solutions to identified issues and opportunities Establish a stable performance environment by monitoring and analyzing problems Ensure problems are identified and solved as rapidly and efficiently as possible Provide and manage utilization and capacity monitoring of all networks, data storage, servers, and phones for management reporting and planning Provides estimates, forecasting and work planning assistance Establishes SLAs and KPIs aligned to business objectives Oversees procurement of software and hardware and management of IS assets and inventory Provides configuration management and accurately assesses the impact of modifications and vulnerabilities for each information security system Manages annual fiscal planning and budgets for the infrastructure group Performs supervisory functions by interviewing, selecting, and providing training for new staff by approving or disapproving recommendations from subordinate staff on personal actions; by determining the need for and initiating disciplinary action to ensure adequate and competent staffing for the agency, program, division, or institution Requirements: Bachelor’s degree or equivalent in Information Technology, or related field 7+ years' experience working in an IT Operations production support role in an enterprise environment 2+ years' leadership experience Demonstrated experience as a hands-on technical manager, actively involved in designing, developing, and implementing technical solutions, with a proven ability to lead and mentor a team of technical professionals Familiarity working with enterprise project planning and resourcing Internal and external customer-facing production support experience Familiarity with various monitoring solutions like Solarwinds, Dynatrace, and DefenseStorm Knowledgeable with a variety of infrastructure technologies: Windows, VMware Active Directory Ability to support 24x7 operations Detail-oriented, with superior verbal and written communication skills Strong critical thinker with problem solving aptitude Excellent organizational skills with the ability to juggle multiple tasks at once Proactive mindset Preferred: ITSM or ServiceNow experience Licenses/Certification: MCSE, VMWare, Storage, PMP, CCNP, ITIL v3 Certification Axos Employee Benefits May Include: Medical, Dental, Vision, and Life Insurance Paid Sick Leave, 3 weeks’ Vacation, and Holidays (about 11 a year) HSA or FSA account and other voluntary benefits 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading About Axos Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We’re a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers. Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX). Learn more about working at Axos Pre-Employment Background Check and Drug Test: All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana. Axos Bank is a federally regulated banking institution. At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization. Equal Employment Opportunity: Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws. Job Functions and Work Environment: While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc. The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. We’re a team of relentless innovators that are challenging the status quo through smart, pro-consumer financial products and services. We got our start in 2000, as an online bank – when the idea of banking online was almost unthinkable. Since then, we’ve evolved to add commercial banking, commercial lending, investment, clearing, and fiduciary services to our toolbox. As modern life continues to present new challenges for clients, we step up and find creative ways to solve them.

Oversee enterprise-wide IT production support, develop policies, and ensure system stability and security. | 7+ years in IT operations, leadership experience, technical expertise in infrastructure technologies, and relevant certifications. | Axos Bank Target Range: $140,000.00 /Yr. - $175,000.00 /Yr. Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education. Eligible for an Annual Discretionary Cash Bonus Target: 10% Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 10% These discretionary target bonuses may be awarded semi-annually based upon your achievement of performance goals and targets. About This Job This position will be located onsite without the ability for remote or hybrid work locations. Axos Bank has an exciting leadership opportunity seeking a hands-on technical IT Operations Manager to join our team. Under the general direction of the SVP Head of Infrastructure, the IT Operations Manager is responsible for providing leadership and hands-on support for company-wide production operation initiatives. This position emphasizes understanding of critical production and support operations, anticipating the future direction of the Information Technology industry and relating those changes to current IT Operations. Responsibilities: Oversee 24x7 production support teams for Axos Bank and affiliates, user technical support, and production job schedules Assist in the management of policy development and technology planning Evaluate user needs and system functionality to confirm that systems meet the needs of individuals and projects Develops, builds, and sustains a strong working relationship and partnership with IS Customers. Accountable for quality of services and solutions delivered Manages the development, implementation, and maintenance of policies, objectives, short-and long-range planning; develops and implements projects and programs to assist in accomplishment of established goals Develops effective, efficient, and rigorous processes and methodologies which include monitoring and reporting Develops IS plans at tactical levels and then follows through on execution of plans. Develops system and organizational roadmaps that ensure business and service continuity Ensure smooth operations of all IT systems and data security Understand and track applicable regulatory and reporting requirements Conduct periodic audits (based on policies and procedures) to ensure compliance with regulatory, enterprise security requirements Assist in preparing the IT organization’s disaster recovery and business continuity plans, policies, and procedures Work with senior management to enhance monitoring of critical applications and develop operational run books Identify issues, trends, and opportunities to improve efficiency, cost effectiveness, and/or quality; develop recommendations and implement solutions to identified issues and opportunities Establish a stable performance environment by monitoring and analyzing problems Ensure problems are identified and solved as rapidly and efficiently as possible Provide and manage utilization and capacity monitoring of all networks, data storage, servers, and phones for management reporting and planning Provides estimates, forecasting and work planning assistance Establishes SLAs and KPIs aligned to business objectives Oversees procurement of software and hardware and management of IS assets and inventory Provides configuration management and accurately assesses the impact of modifications and vulnerabilities for each information security system Manages annual fiscal planning and budgets for the infrastructure group Performs supervisory functions by interviewing, selecting, and providing training for new staff by approving or disapproving recommendations from subordinate staff on personal actions; by determining the need for and initiating disciplinary action to ensure adequate and competent staffing for the agency, program, division, or institution Requirements: Bachelor’s degree or equivalent in Information Technology, or related field 7+ years' experience working in an IT Operations production support role in an enterprise environment 2+ years' leadership experience Demonstrated experience as a hands-on technical manager, actively involved in designing, developing, and implementing technical solutions, with a proven ability to lead and mentor a team of technical professionals Familiarity working with enterprise project planning and resourcing Internal and external customer-facing production support experience Familiarity with various monitoring solutions like Solarwinds, Dynatrace, and DefenseStorm Knowledgeable with a variety of infrastructure technologies: Windows, VMware Active Directory Ability to support 24x7 operations Detail-oriented, with superior verbal and written communication skills Strong critical thinker with problem solving aptitude Excellent organizational skills with the ability to juggle multiple tasks at once Proactive mindset Preferred: ITSM or ServiceNow experience Licenses/Certification: MCSE, VMWare, Storage, PMP, CCNP, ITIL v3 Certification Axos Employee Benefits May Include: Medical, Dental, Vision, and Life Insurance Paid Sick Leave, 3 weeks’ Vacation, and Holidays (about 11 a year) HSA or FSA account and other voluntary benefits 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading About Axos Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We’re a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers. Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX). Learn more about working at Axos Pre-Employment Background Check and Drug Test: All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana. Axos Bank is a federally regulated banking institution. At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization. Equal Employment Opportunity: Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws. Job Functions and Work Environment: While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc. The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. We’re a team of relentless innovators that are challenging the status quo through smart, pro-consumer financial products and services. We got our start in 2000, as an online bank – when the idea of banking online was almost unthinkable. Since then, we’ve evolved to add commercial banking, commercial lending, investment, clearing, and fiduciary services to our toolbox. As modern life continues to present new challenges for clients, we step up and find creative ways to solve them.

Manage a diverse portfolio of non-real estate lender finance clients, ensuring risk monitoring, covenant compliance, and performance reporting, while leading a team and collaborating with various internal units. | Requires over 10 years of experience in commercial lending or structured finance, proven leadership, strong analytical skills, and familiarity with regulatory frameworks and capital markets. | Job Description: • Lead the management of a diverse portfolio of non-real estate lender finance clients, including specialty finance companies, consumer lending platforms, and other non-bank financial institutions • Ensure timely and accurate risk monitoring, covenant compliance, and performance reporting • Conduct in-depth credit analysis and stress testing on underlying collateral and borrower performance • Identify emerging risks and recommend proactive mitigation strategies. • Manage and mentor a team of portfolio managers and analysts, fostering a culture of accountability and continuous improvement • Allocate resources effectively to meet portfolio objectives and deadlines • Serve as a key point of contact for clients regarding portfolio performance and risk-related matters • Collaborate with credit, underwriting, and syndications teams to support new transactions and amendments • Ensure adherence to regulatory requirements, internal credit policies, and audit standards • Prepare and present portfolio reviews to senior management and risk committees Requirements: • Bachelor's degree • 10+ years in commercial lending, structured finance, or portfolio management, with a focus on non-real estate lender finance • Proven leadership experience managing teams and complex portfolios • Strong analytical and quantitative skills, including proficiency in financial modeling and risk assessment • Excellent communication and presentation abilities • Familiarity with regulatory frameworks and capital markets Benefits: • Medical, Dental, Vision, and Life Insurance • Paid Sick Leave, 3 weeks’ Vacation, and Holidays (about 11 a year) • HSA or FSA account and other voluntary benefits • 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan • Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading

Manage and supervise onshore and offshore staff in banking operations including account processing, quality control, and regulatory compliance. | 3+ years in commercial banking operations with supervisory experience, knowledge of banking products and regulatory compliance (AML, BSA, KYC), and strong communication skills. | Axos Bank Target Range: $68,640.00/Yr. - $75,000.00/Yr. Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education. Eligible for an Annual Discretionary Cash Bonus Target: 5% Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 5% These discretionary target bonuses may be awarded semi-annually based upon your achievement of performance goals and targets. About This Job The AVP, Relationship Onboarding Operations Manager will be responsible for the day-to-day supervision and oversight of both onshore and offshore staff supporting back-office operations. This role manages critical functions, including new account openings, account maintenance, check deposits, official check printing, and other assigned operational activities. The AVP, Relationship Onboarding Operations Manager will also oversee the quality control (QC) team, ensuring timely identification, remediation, and resolution of processing errors while maintaining adherence to department service level agreements (SLAs). The ideal candidate will provide mentorship and guidance to junior staff, contribute hands-on support to account onboarding and processing functions, and act as a key partner with leadership to promote a culture of operational excellence, accuracy, and regulatory compliance. Responsibilities: • Supervise onshore and offshore staff responsible for new account processing, maintenance, deposits, and official check printing • Oversee the quality control team, ensuring effective review processes and timely remediation of findings • Mentor and coach junior team members, fostering professional growth and strong performance • Ensure departmental SLAs are consistently achieved across onboarding, servicing, and processing functions • Monitor workflow, quality, and productivity for both onshore and offshore units • Support the VP with oversight of day-to-day operations and escalation management • Perform new account processing tasks, including onboarding, file maintenance, and review of vesting changes • Respond to servicing tickets and client research requests, ensuring timely and accurate resolution • Execute manual check deposits and official check printing as required • Lead quality control reviews for the processing unit and oversee remediation activities • Maintain compliance with regulatory standards, including AML, BSA, and KYC requirements • Promote risk awareness and reinforce adherence to bank policies, procedures, and operational controls Qualifications: • High school degree or equivalent • 3+ years of prior experience providing operational support in a commercial banking environment • 1+ year's of supervisory experience managing operations staff, including offshore teams preferred • Strong knowledge of banking products, account onboarding, and back-office operations • Familiarity with regulatory requirements, including AML, BSA, and KYC • Excellent interpersonal and communication skills with the ability to collaborate across teams • Demonstrated ability to manage multiple priorities in a fast-paced, deadline-driven environment • Analytical and problem-solving skills with the ability to remediate issues effectively Axos Employee Benefits May Include: • Medical, Dental, Vision, and Life Insurance • Paid Sick Leave, 3 weeks’ Vacation, and Holidays (about 11 a year) • HSA or FSA account and other voluntary benefits • 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan • Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading About Axos Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We’re a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers. Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX). Learn more about working at Axos Pre-Employment Background Check and Drug Test: All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana. Axos Bank is a federally regulated banking institution. At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization. Equal Employment Opportunity: Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws. Job Functions and Work Environment: While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc. The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Manage day-to-day supervision of onshore and offshore staff handling account processing and quality control while ensuring SLA adherence and regulatory compliance. | 3+ years operational support experience in commercial banking with at least 1 year supervisory experience, knowledge of banking products, and familiarity with AML, BSA, and KYC regulations. | Axos Bank Target Range: $68,640.00/Yr. - $75,000.00/Yr. Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education. Eligible for an Annual Discretionary Cash Bonus Target: 5% Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 5% These discretionary target bonuses may be awarded semi-annually based upon your achievement of performance goals and targets. About This Job The AVP, Relationship Onboarding Operations Manager will be responsible for the day-to-day supervision and oversight of both onshore and offshore staff supporting back-office operations. This role manages critical functions, including new account openings, account maintenance, check deposits, official check printing, and other assigned operational activities. The AVP, Relationship Onboarding Operations Manager will also oversee the quality control (QC) team, ensuring timely identification, remediation, and resolution of processing errors while maintaining adherence to department service level agreements (SLAs). The ideal candidate will provide mentorship and guidance to junior staff, contribute hands-on support to account onboarding and processing functions, and act as a key partner with leadership to promote a culture of operational excellence, accuracy, and regulatory compliance. Responsibilities: Supervise onshore and offshore staff responsible for new account processing, maintenance, deposits, and official check printing Oversee the quality control team, ensuring effective review processes and timely remediation of findings Mentor and coach junior team members, fostering professional growth and strong performance Ensure departmental SLAs are consistently achieved across onboarding, servicing, and processing functions Monitor workflow, quality, and productivity for both onshore and offshore units Support the VP with oversight of day-to-day operations and escalation management Perform new account processing tasks, including onboarding, file maintenance, and review of vesting changes Respond to servicing tickets and client research requests, ensuring timely and accurate resolution Execute manual check deposits and official check printing as required Lead quality control reviews for the processing unit and oversee remediation activities Maintain compliance with regulatory standards, including AML, BSA, and KYC requirements Promote risk awareness and reinforce adherence to bank policies, procedures, and operational controls Qualifications: High school degree or equivalent 3+ years of prior experience providing operational support in a commercial banking environment 1+ year's of supervisory experience managing operations staff, including offshore teams preferred Strong knowledge of banking products, account onboarding, and back-office operations Familiarity with regulatory requirements, including AML, BSA, and KYC Excellent interpersonal and communication skills with the ability to collaborate across teams Demonstrated ability to manage multiple priorities in a fast-paced, deadline-driven environment Analytical and problem-solving skills with the ability to remediate issues effectively Axos Employee Benefits May Include: Medical, Dental, Vision, and Life Insurance Paid Sick Leave, 3 weeks’ Vacation, and Holidays (about 11 a year) HSA or FSA account and other voluntary benefits 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading About Axos Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We’re a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers. Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX). Learn more about working at Axos Pre-Employment Background Check and Drug Test: All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana. Axos Bank is a federally regulated banking institution. At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization. Equal Employment Opportunity: Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws. Job Functions and Work Environment: While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc. The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. We’re a team of relentless innovators that are challenging the status quo through smart, pro-consumer financial products and services. We got our start in 2000, as an online bank – when the idea of banking online was almost unthinkable. Since then, we’ve evolved to add commercial banking, commercial lending, investment, clearing, and fiduciary services to our toolbox. As modern life continues to present new challenges for clients, we step up and find creative ways to solve them.

Lead enterprise-wide digital product strategy and execution for consumer and securities platforms, managing teams, driving innovation, and aligning product and marketing efforts. | Senior executive with extensive fintech product leadership experience, ability to manage large teams, define digital strategy, and deliver complex financial services products. | Axos Bank Target Range: $250,000.00/Yr. - $275,000.00/Yr. Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education. Eligible for an Annual Discretionary Cash Bonus Target: 20% Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 20% These discretionary target bonuses may be awarded semi-annually based upon your achievement of performance goals and targets. About This Job The SVP, Head of Product Management at Axos is a senior executive responsible for defining and executing the company’s digital vision, product strategy, and customer experience across its consumer financial services platform and securities professional workstation for RIAs and Broker-Dealers. This role oversees all consumer and securities digital initiatives, including stock trading, lending, deposit products, robo-advising, and professional workstation products. The Head of Product drives innovation, harnesses technology and data, and leads cross-functional teams to deliver world-class digital products that serve both retail investors and financial professionals. Responsibilities: Digital Strategy & Leadership Define and lead the enterprise-wide digital product strategy for both consumer and securities platform at Axos, ensuring all initiatives are customer-centric and deliver measurable value. Anticipate competitive and market trends in fintech, wealth management, deposit products, robo-advising, and securities trading. Champion a customer-first, digital-first, product-driven culture across Axos. Ensure that customer insights, feedback, and behavioral data inform strategic decisions and product roadmaps. Product Strategy & Roadmap Own the product vision and roadmap for Axos’ consumer trading, lending, deposit products, robo-advising offerings, and RIA/broker-dealer professional workstation. Align product development with customer, advisor, and institutional needs. Prioritize features based on insights, analytics, competitive analysis, and market demand. Customer & Advisor Experience Deliver secure, intuitive, and differentiated digital experiences across Axos’ consumer, advisor, and broker-dealer platforms. Integrate advanced tools for RIAs and broker-dealers, including portfolio management, trading execution, compliance monitoring, and client reporting. Enhance consumer financial literacy, transparency, and trust through retail-facing product features. Ensure a customer-centric approach across all Axos products, placing user needs, feedback, and experience at the core of design and decision-making. Digital Personalization & Marketing Collaboration Drive personalized digital experiences across consumer and professional platforms using data insights, behavioral analytics, and AI-driven recommendations. Work closely with Axos’ digital marketing teams to align product features with acquisition, engagement, and retention strategies. Collaborate on targeted campaigns, customer segmentation and data, and personalization initiatives to increase adoption and satisfaction. Use analytics to continuously refine personalization strategies, ensuring relevance and value for both retail users and financial professionals. Ensure product and marketing efforts are fully integrated, delivering a cohesive and seamless customer journey. Go-to-Market Strategy & Cross-Functional Collaboration Collaborate closely with marketing, sales, and business unit leaders at Axos to define go-to-market (GTM) strategies for all digital products, including trading, lending, deposit, robo-advising, and advisor workstation platforms. Align product launches, feature rollouts, and enhancements with marketing campaigns, sales enablement, and customer engagement initiatives. Ensure that GTM plans integrate customer insights, regulatory requirements, and business objectives. Monitor and measure the success of product launches and marketing initiatives, adjusting strategies based on performance metrics and feedback. Foster ongoing communication and alignment between product, marketing, and business teams to maximize adoption, revenue, and customer satisfaction. Performance Metrics & Analytics Define, implement, and continuously monitor key performance indicators (KPIs) for both consumer and professional platforms, including adoption, engagement, retention, trading activity, lending and deposit performance, robo-advising outcomes, and advisor productivity. Establish data-driven dashboards and reporting tools to provide actionable insights for executive leadership and product teams. Use analytics to guide product decisions, prioritize feature development, and optimize user experience. Set measurable goals for digital product initiatives and track progress against them to ensure alignment with business objectives. Foster a culture of data-driven decision-making across product, engineering, and marketing teams. Growth & Market Differentiation Drive adoption, engagement, and retention across both retail and institutional channels. Develop strategic partnerships where appropriate with fintechs, custodians, and other technology providers. Position Axos competitively against fintechs, trading platforms, robo-advisors, deposit platforms, and advisor workstation providers. Leadership & Organizational Development Directly manage user experience designers Build and lead high-performing product teams serving both B2C and B2B consumer market and securities professionals. Mentor teams to embrace experimentation, rapid iteration, and innovation. Report platform strategy, progress, risks, and growth opportunities to the board and executive leadership. Work collaboratively with software development and project management to refine delivery model from a project to a product centric focus Axos Employee Benefits May Include: Medical, Dental, Vision, and Life Insurance Paid Sick Leave, 3 weeks’ Vacation, and Holidays (about 11 a year) HSA or FSA account and other voluntary benefits 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading About Axos Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We’re a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers. Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX). Learn more about working at Axos Pre-Employment Background Check and Drug Test: All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana. Axos Bank is a federally regulated banking institution. At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization. Equal Employment Opportunity: Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws. Job Functions and Work Environment: While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc. The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. We’re a team of relentless innovators that are challenging the status quo through smart, pro-consumer financial products and services. We got our start in 2000, as an online bank – when the idea of banking online was almost unthinkable. Since then, we’ve evolved to add commercial banking, commercial lending, investment, clearing, and fiduciary services to our toolbox. As modern life continues to present new challenges for clients, we step up and find creative ways to solve them.

Manage and supervise onshore and offshore staff handling account onboarding, maintenance, deposits, and quality control while ensuring compliance with banking regulations and departmental SLAs. | 3+ years operational support experience in commercial banking, 1+ year supervisory experience, knowledge of banking products and regulatory requirements, and strong communication skills. | Axos Bank Target Range: $68,640.00/Yr. - $75,000.00/Yr. Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education. Eligible for an Annual Discretionary Cash Bonus Target: 5% Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 5% These discretionary target bonuses may be awarded semi-annually based upon your achievement of performance goals and targets. About This Job The AVP, Relationship Onboarding Operations Manager will be responsible for the day-to-day supervision and oversight of both onshore and offshore staff supporting back-office operations. This role manages critical functions, including new account openings, account maintenance, check deposits, official check printing, and other assigned operational activities. The AVP, Relationship Onboarding Operations Manager will also oversee the quality control (QC) team, ensuring timely identification, remediation, and resolution of processing errors while maintaining adherence to department service level agreements (SLAs). The ideal candidate will provide mentorship and guidance to junior staff, contribute hands-on support to account onboarding and processing functions, and act as a key partner with leadership to promote a culture of operational excellence, accuracy, and regulatory compliance. Responsibilities: Supervise onshore and offshore staff responsible for new account processing, maintenance, deposits, and official check printing Oversee the quality control team, ensuring effective review processes and timely remediation of findings Mentor and coach junior team members, fostering professional growth and strong performance Ensure departmental SLAs are consistently achieved across onboarding, servicing, and processing functions Monitor workflow, quality, and productivity for both onshore and offshore units Support the VP with oversight of day-to-day operations and escalation management Perform new account processing tasks, including onboarding, file maintenance, and review of vesting changes Respond to servicing tickets and client research requests, ensuring timely and accurate resolution Execute manual check deposits and official check printing as required Lead quality control reviews for the processing unit and oversee remediation activities Maintain compliance with regulatory standards, including AML, BSA, and KYC requirements Promote risk awareness and reinforce adherence to bank policies, procedures, and operational controls Qualifications: High school degree or equivalent 3+ years of prior experience providing operational support in a commercial banking environment 1+ year's of supervisory experience managing operations staff, including offshore teams preferred Strong knowledge of banking products, account onboarding, and back-office operations Familiarity with regulatory requirements, including AML, BSA, and KYC Excellent interpersonal and communication skills with the ability to collaborate across teams Demonstrated ability to manage multiple priorities in a fast-paced, deadline-driven environment Analytical and problem-solving skills with the ability to remediate issues effectively Axos Employee Benefits May Include: Medical, Dental, Vision, and Life Insurance Paid Sick Leave, 3 weeks’ Vacation, and Holidays (about 11 a year) HSA or FSA account and other voluntary benefits 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading About Axos Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We’re a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers. Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX). Learn more about working at Axos Pre-Employment Background Check and Drug Test: All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana. Axos Bank is a federally regulated banking institution. At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization. Equal Employment Opportunity: Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws. Job Functions and Work Environment: While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc. The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. We’re a team of relentless innovators that are challenging the status quo through smart, pro-consumer financial products and services. We got our start in 2000, as an online bank – when the idea of banking online was almost unthinkable. Since then, we’ve evolved to add commercial banking, commercial lending, investment, clearing, and fiduciary services to our toolbox. As modern life continues to present new challenges for clients, we step up and find creative ways to solve them.