Axonius

Lead partner services ecosystem development and technical enablement initiatives to drive customer value and retention. | 15+ years IT experience with strong SaaS, Cloud, or Cybersecurity background and proven partner-led services scaling and technical team leadership. | The Role The Senior Director of Partner Services & Technical Enablement will lead the development and scaling of our Partner Services ecosystem and technical enablement initiatives, reporting directly to the SVP of Customer Success. Your mission involves defining how services are delivered through a curated ecosystem of specialized services partners to protect customer retention, drive platform expansion, and deliver measurable post-sales value. You will also be responsible for GTM technical enablement. By bridging the gap between product, field execution, and partner delivery, you will ensure customers reach value quickly while building the technical academy programs necessary to support this motion. This is a hands-on leadership role where you will operate, build, and execute to set the standard for partner delivery and technical enablement. Key Responsibilities Define and execute the partner-led services strategy, transitioning partners through maturity levels from standard implementation and integration to advanced advisory offerings. Identify, recruit, and develop a specialized ecosystem of services partners (focusing on boutique, execution-focused cybersecurity and ITSM firms) to handle post-sales deployments and complex integrations. Define and build a virtual bench program utilizing the Partner Services ecosystem to jump-start Partner Services delivery. Lead and build the Customer & Partner Academy (including on-demand and instructor-led training), defining learning paths and certifications aligned to real-world customer journey stages and use cases rather than just product features. Oversee and manage the team responsible for maintaining the Sales Engineer demo and proof-of-value labs. Create and refine repeatable delivery frameworks, including SOW templates, scoping questionnaires, delivery playbooks, and service packages to enable partners to deliver successful deployments independently. Develop and iterate on a strategy to build, test, and refine technical training labs, content, and delivery models, getting directly involved in early partner co-delivery engagements and critical customer scenarios. Drive measurable programmatic outcomes, focusing on reducing customer time-to-value, increasing partner-delivered CSAT, and improving adoption and renewal rates for partner-attached accounts. Minimum Qualifications 15+ years in the IT industry with recent experience in SaaS, Cloud, and/or Cybersecurity. 4+ years leading teams of technical engineers and architects. 2+ years of proven experience building or scaling partner-led services or post-sales delivery models. Strong technical background with the ability to go deep when needed, and a proven ability to turn ambiguous problems into structured, repeatable programs. Experience working closely with customers, partners, and internal technical teams (such as Product, Field Engineering, and Customer Success). Demonstrated capability to operate effectively across both high-level strategy and hands-on execution. Preferred Qualifications Experience developing and managing technical academies, training labs, and multi-tiered certification/accreditation programs. Deep understanding of the post-sales customer lifecycle, with experience tying enablement and partner services directly to adoption, retention, and expansion (NDE) metrics. Knowledge of the cybersecurity landscape, enterprise IT operations, or IT Service Management (ITSM) to effectively evaluate and guide specialized partner capabilities. A strong bias toward action and ownership, with a track record of ensuring training content translates into real platform usage and customer outcomes. #LI-REMOTE, #LI-AC1 Axonius is committed to fair and equitable compensation packages. A candidate’s salary will be based on qualifications and relevant experience. In addition to a competitive salary, our packages include stock options, attractive benefits, and an annual bonus. Annual Salary Range (bonus and equity included in addition to the below numbers) $240,000—$280,000 USD About Axonius: Axonius transforms cyber asset intelligence into actionability. With the Axonius Asset Cloud, customers preemptively tackle high-risk and hard-to-spot threat exposures, misconfigurations, and overspending. The integrated platform brings together data from every system in an organization’s IT infrastructure to optimize mission-critical risk, performance, and cost measures via actionable intelligence. Covering cyber assets, software, SaaS applications, identities, vulnerabilities, infrastructure, and more, Axonius is the one place to go for Security, IT, and GRC teams to continuously drive actionability across the organization. Cited as one of the fastest-growing cybersecurity startups, with accolades from CNBC, Forbes, and Fortune, Axonius supports millions of assets for leading customers across industries and around the world. Axonius makes it a priority to invest in our people with competitive compensation and benefits, growth opportunities, community-building, and so much more. Learn more about benefits at Axonius. At Axonius we support a diverse and inclusive workplace and believe in equal employment opportunity. We welcome people of different backgrounds, experiences, abilities and perspectives to apply. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, gender identity, national origin, sexual orientation, citizenship, marital status, disability, or Veteran status. By submitting your application to us, you acknowledge that your personal data will be processed in accordance with our Global Job Candidate Privacy Notice.

Own and execute global customer advocacy and lifecycle marketing programs to drive customer engagement, retention, and revenue growth. | 8+ years in customer marketing with experience in global program execution, project management skills, and familiarity with customer data platforms, preferably in cybersecurity. | About the Team The Product Marketing and Go-to-Market Strategy team at Axonius brings together the key messaging experts across the company, including product marketing, brand, content marketing, customer marketing, and communications to build, enable, and deliver the core Axonius mission, vision, and differentiation to our customers and prospects through collaboration with the broader marketing, sales, and product teams. We are a distributed team of highly passionate and results-driven individuals that work hard, collaborate like professionals, and enjoy winning together. About the Role As the Senior Customer Marketing Programs Manager, you will be a highly strategic and execution-driven individual contributor responsible for owning and executing scaled customer marketing programs. You will play a pivotal role in turning strategy into action — driving advocacy, storytelling, and engagement programs that amplify our customers’ voices and fuel business growth. Your focus on customer success, retention, and advocacy, will closely rely on the strength of your cross functional relationships with GTM and Product teams. Roles & Responsibilities Advocacy Programs Own our global customer advocacy programs, including customer reference activities, case studies, testimonials, and speaking opportunities Execute strategies to identify, engage, and grow a community of customer champions across segments and regions Collaborate with Content, Public Relations, Analyst Relations and GTM to drive customer story activation across digital, social, and field channels Manage customer award programs and recognition initiatives that highlight customer success, innovation, and impact Build and maintain strong relationships with customers to elevate their voice in the market and strengthen brand credibility Lifecycle Programs (Retention, Up-Sell, Cross-Sell) Manage customer nurture campaigns that increase engagement, satisfaction, adoption, and long-term loyalty Partner with Marketing Ops, Customer Success, and Sales to identify at-risk accounts and deploy “always-on” retention campaigns and playbooks Collaborate with GTM and Product Marketing teams to develop campaigns that encourage upsell and cross-sell opportunities Integrate customer success stories and proof points into expansion campaigns to demonstrate ROI and accelerate growth Program & Project Management Drive disciplined program and project management for customer marketing initiatives, ensuring deliverables are completed on time, within scope, and at the highest quality Partner with regional marketing teams to align global communication strategies with localized execution Support the design and execution of customer advisory boards (CABs), user groups, and strategic customer events, including program management and follow-up communications Track and report on key program KPIs, including advocacy impact, retention effectiveness, and expansion-related revenue contribution Continuously evaluate program performance and make data-driven recommendations to optimize for scalability and business impact Qualifications Bachelor’s degree in Marketing, Business Administration, or a related field 8+ years of experience in customer marketing, with a strong preference for experience in the cybersecurity industry Proven experience developing customer-centric programs that drive business outcomes and a track record of driving pipeline from existing customer accounts Demonstrated success in creating and executing global customer marketing programs that drive new ARR (new, up, cross) and protect existing ARR (retention) Experience with tools such as Salesforce, HubSpot, ReferenceEdge, Pendo, and similar customer data/communication platforms Strong project management skills and a proven ability to execute programs from start to finish Highly self-motivated, accountable, and proactive with strong attention to detail What We’re Looking For Sense of Urgency & Adaptability: Someone who thrives in a fast-paced, evolving environment and executes cross-functionally with precision Scalability & Innovation: A proven track record of creating, automating, and scaling global customer marketing programs that deliver measurable business impact Strong Communicator: Exceptional written and verbal skills with the ability to craft compelling messaging for both internal and partner audiences Detail-oriented & organized: Able to manage multiple initiatives simultaneously while delivering high-quality outputs Collaborative mindset: A strong relationship builder across departments, regions, and partner organizations Cybersecurity expertise: Familiarity with the cybersecurity industry, its partner ecosystem, and channel dynamics #LI-LN1 #LI-REMOTE Axonius is committed to fair and equitable compensation packages. A candidate’s salary will be based on qualifications and relevant experience. In addition to a competitive salary, our packages include stock options, attractive benefits, and an annual bonus. Annual Salary Range (bonus and equity included in addition to the below numbers) $137,000—$152,000 USD A little more about Axonius: Axonius transforms cyber asset intelligence into actionability. With the Axonius Asset Cloud, customers preemptively tackle high-risk and hard-to-spot threat exposures, misconfigurations, and overspending. The integrated platform brings together data from every system in an organization’s IT infrastructure to optimize mission-critical risk, performance, and cost measures via actionable intelligence. Covering cyber assets, software, SaaS applications, identities, vulnerabilities, infrastructure, and more, Axonius is the one place to go for Security, IT, and GRC teams to continuously drive actionability across the organization. Cited as one of the fastest-growing cybersecurity startups, with accolades from CNBC, Forbes, and Fortune, Axonius supports millions of assets for leading customers across industries and around the world. At Axonius we support a diverse and inclusive workplace and believe in equal employment opportunity. We welcome people of different backgrounds, experiences, abilities and perspectives, regardless of race, color, ancestry, religion, age, sex, gender identity, national origin, sexual orientation, citizenship, marital status, disability, or Veteran status. By submitting your application to us, you acknowledge that your personal data will be processed in accordance with our Global Job Candidate Privacy Notice.