AXON-Networks

You would translate enterprise security requirements into controls for production networks and cloud infrastructure, coordinate vulnerability remediation, manage incidents, and support secure operational readiness. | The role requires 5+ years in network or infrastructure security engineering, production networking and cloud security knowledge, vulnerability assessment, incident response, and cross-functional communication. | AXON Networks delivers a robust AI-driven, analytics-based orchestration platform and a wide portfolio of next-gen high-speed routers that leverage the newest Wi-Fi technologies. Together, these technologies give ISPs the ability to manage and troubleshoot their networks in real time, and to deliver an outstanding customer experience. AXON Networks is a trusted strategic partner for its customers, helping them evaluate their current technologies and business models, and creating and executing strategies that enable them to innovate faster, accelerate their digital transformations, and strengthen their relationships with consumers. AXON Networks is headquartered in Irvine, CA USA with Asia HQ in Singapore and also operating in Denmark, Spain and Vietnam. The Network Operations Security Engineer serves as the designated Security Champion for Network Operations. The role translates enterprise security requirements, vulnerabilities, and threat information into actionable operational controls and coordinated remediation across production networks, cloud infrastructure, Kubernetes-based services, and device-management environments. The engineer partners with centralized Information Security, Engineering, DevOps, NOC, and Support to reduce operational security risk without compromising service reliability or customer availability. This is an embedded, production-focused security engineering role—not ownership of the enterprise information security program, not a general compliance analyst position, and not a replacement for Engineering or system-owner responsibility to implement technical fixes. Responsibilities Security Champion and Information Security Partnership Act as the designated Network Operations representative in the Security Champions Council; communicate security requirements, emerging threats, standards, and priorities to operational teams. Coordinate with centralized InfoSec on risk classification, remediation deadlines, escalations, exceptions, evidence, and technical guidance. Promote security awareness, practical controls, and repeatable secure operating practices within NOC, Support, and Operational Excellence. Production Vulnerability Remediation Assess how reported CVEs, scanner findings, misconfigurations, and exposures affect production network and infrastructure services; work with asset and service owners to confirm applicability and customer impact. Coordinate remediation plans with Engineering, DevOps, Cloud Operations, and system owners; identify maintenance windows, dependencies, service risks, rollback requirements, and validation steps. Track operational execution and provide verified closure evidence to InfoSec; escalate overdue or high-risk remediation while avoiding a duplicate enterprise vulnerability tracking program. Operational Security and Change Readiness Review production-impacting designs, releases, and changes for operational security readiness, including access, network exposure, segmentation, logging, monitoring, recovery, and rollback. Identify negative/failure scenarios and security-sensitive operational dependencies; recommend controls and document residual risks for the appropriate approval authority. Partner with Change Management and Operational Readiness functions to ensure secure deployment and post-change validation. Network, Cloud and Infrastructure Security Assess operational security posture of network devices, connectivity, management interfaces, cloud workloads, containers, Kubernetes, IAM, secrets, and service-to-service access within the supported environment. Work with platform and network engineering owners to improve configuration baselines, privileged access, patching, network segmentation, telemetry, and resilience. Help identify and reduce risk in CPE/device-management workflows, remote management, firmware rollouts, and associated production services where applicable. Security Incident Readiness and Response Participate in security-related production incidents, supporting scoping, triage, containment, recovery, customer-impact analysis, and evidence preservation under the enterprise incident response framework. Coordinate NOC/Support/Engineering response and operational communications with InfoSec; support post-incident reviews and ensure operational corrective actions are completed. Improve security-relevant alerts, runbooks, escalation paths, and operational response exercises. Automation, Metrics and Continuous Improvement Partner with Operational Excellence and automation engineers to reduce manual security checks and improve security-related monitoring and response workflows. Maintain operational metrics for remediation execution, overdue actions, security change readiness, control coverage, and recurring security incidents; feed authoritative data into InfoSec reporting. Drive lessons learned into monitoring, documentation, change procedures, and production Required qualifications 5+ years in network/infrastructure security engineering, production operations, cloud infrastructure, SRE, or a closely related technical role. Strong understanding of TCP/IP, routing, DNS, TLS, firewalls, segmentation, access controls, and troubleshooting in production environments. Practical experience assessing vulnerabilities, CVEs, exposure, risk, remediation planning, and validation; familiarity with vulnerability and cloud security tools. Experience with production incidents, change management, rollback planning, operational readiness, and cross-functional engineering coordination. Working knowledge of cloud environments, containers/Kubernetes, monitoring/logging, and infrastructure security concepts. Ability to communicate technical risk and operational tradeoffs clearly to Engineering, Operations, and Information Security. Preferred Qualifications Telecom/broadband/ISP, CPE, gateways, routers, ONTs, Wi-Fi, ACS, TR-069, TR-369/USP, or fleet/device-management environments. GCP or OCI experience; Kubernetes workload security; IAM, infrastructure-as-code, CI/CD, or DevSecOps collaboration. Familiarity with Tenable, Qualys, Rapid7, Wiz, Orca, Prisma Cloud, Trivy, SIEM, or comparable tools. Automation/scripting experience (Python, Bash, APIs); relevant certifications such as Security+, CISSP, CCSP, or GIAC. Success Measures Timely remediation of Network Operations-owned security actions within InfoSec-defined targets. Fewer repeat security-related production incidents and unresolved operational exposures. Security requirements consistently incorporated into production change and operational readiness reviews. Improved security telemetry, runbooks, escalation readiness, and remediation validation. Effective participation in the Security Champions Council and clear cross-team accountability. This position is fully remote within North America. Please note that we are unable to offer visa sponsorship for this role. Annual salary range: $120,000 - $175,000 USD Join AXON Networks! At AXON Networks, we promote equal opportunities in all our recruitment processes, ensuring non-discrimination on the basis of gender, age, origin, disability, or any other personal circumstances. We assess talent based on objective criteria and foster an inclusive and diverse working environment. axon-networks.com axon-networks.hire.trakstar.com

Build and lead the network operational excellence function, setting standards, automation strategies, and governance while improving service reliability and operational readiness. | Requires a bachelor's degree, 8+ years in large-scale production environments, leadership experience, and expertise in networking, cloud infrastructure, service-provider solutions, incident management, observability, and automation. | AXON Networks delivers a robust AI-driven, analytics-based orchestration platform and a wide portfolio of next-gen high-speed routers that leverage the newest Wi-Fi technologies. Together, these technologies give ISPs the ability to manage and troubleshoot their networks in real time, and to deliver an outstanding customer experience. AXON Networks is a trusted strategic partner for its customers, helping them evaluate their current technologies and business models, and creating and executing strategies that enable them to innovate faster, accelerate their digital transformations, and strengthen their relationships with consumers. AXON Networks is headquartered in Irvine, CA USA with Asia HQ in Singapore and also operating in Denmark, Spain and Vietnam. The Network Operations Manager will establish and lead the management system that enables Network Operations to deliver reliable, predictable and continuously improving production services. This leader converts operational data into action, turns repeatable work into automation, strengthens cross-functional production governance and ensures that new products, services and releases are operationally ready before they enter steady-state support.  This is a highly technical role that requires hands-on involvement in day-to-day operations, debugging, and execution. The successful candidate will create practical standards, operating rhythms and measurable controls while developing a small, high-impact team. The role partners closely with Support, Operations, SRE, Engineering, DevOps, QA, Database Engineering, Product and Security.    ROLE MANDATE  * Build and lead the Operational Excellence function, including its operating model, roadmap, governance and talent.  * Own the automation and tooling strategy for Network Operations, prioritizing work that reduces manual effort, repeat incidents and operational risk.  * Define and govern operational-readiness criteria for new products, services and significant changes before production handoff.  * Create the metrics, management reviews and continuous-improvement mechanisms that improve reliability, efficiency and customer outcomes.    RESPONSIBILITES OPERATIONAL MANAGEMENT SYSTEM  * Design and run the operational cadence: service reviews, reliability reviews, action tracking, risk reviews and executive reporting.  * Define standards, procedures, controls and ownership models across Support, Operations and Operational Excellence.  * Develop a maturity roadmap and prioritize improvements using service performance, operational risk and business impact.  * Lead root-cause-driven improvement programs and ensure corrective actions produce durable outcomes.  AUTOMATION AND TOOLS  * Own the Network Operations automation and tools roadmap, intake process and value measurement.  * Guide Automation & Tools Engineers in building self-service workflows, integrations, observability enhancements and safe operational automation.  * Measure automation impact through toil reduction, faster recovery, fewer errors and improved service consistency.  OPERATIONAL READINESS AND SERVICE TRANSITION  * Define production-readiness standards covering observability, alerting, support model, runbooks, SLOs, capacity, resilience, security, recovery, ownership and escalation.  * Review and govern operational readiness for designs created by Engineering; identify gaps, risks and acceptance conditions before launch or handoff.  * Ensure the support and operations teams receive the knowledge, access, documentation, tooling and training required to support new services.  * Track readiness exceptions and post-launch stabilization commitments to closure.  METRICS, INSIGHTS AND CONTINUOUS IMPROVEMENT  * Build dashboards and scorecards for availability, reliability, incident performance, change health, support quality, toil, automation value and improvement delivery.  * Translate operational data into clear priorities and decision-ready reporting for the Director of Network Operations and executive stakeholders.  * Create mechanisms to capture lessons, standardize effective practices and sustain gains over time.  LEADERSHIP AND PARTNERSHIP  * Set clear outcomes, coach team members and build a culture of accountability, curiosity, service and continuous improvement.  * Influence across organizational boundaries and resolve competing priorities using data, customer impact and operational risk.  * Act as a trusted delegate to the Director of Network Operations for operational-excellence initiatives and governance forums.    REQUIREMENTS * 8+ years of experience supporting or operating large-scale production environments.  * 8+ years of experience across technology operations, production operations, reliability, service management, operational excellence or related disciplines, including 3+ years leading people or major cross-functional programs.  * Experience supporting broadband, telecommunications, networking, or service provider solutions.  * Strong understanding of customer-premises equipment (CPE) including: Broadband Gateways, Residential Gateways, Router, ONTs (Optical Network Terminals), Wi-Fi access points, Mesh networking solutions  * Experience working with Internet Service Providers (ISPs) or telecommunications operators as customers.  * Experience partnering with Software Engineering teams responsible for embedded software, firmware, networking platforms, or cloud services.  * Strong understanding of cloud infrastructure including: Google Cloud Platform (GCP) and Oracle Cloud Infrastructure (OCI)  * Experience working closely with DevOps and Platform Engineering teams supporting CI/CD pipelines and production deployments.  *  Experience supporting distributed microservice-based applications running in Kubernetes or containerized environments.  * Strong understanding of production monitoring and observability platforms such as: Grafana, Prometheus, Datadog, Splunk, ELK/OpenSearch  * Experience leading production incident response for customer-facing services.  * Strong understanding of production networking concepts including: TCP/IP, DNS, DHCP, Routing, VPN, Load Balancing, Firewalls  * Experience coordinating production changes across Engineering, DevOps, QA, Database Engineering, Cloud Engineering, and Security teams.  * Demonstrated success building or materially improving operational practices in a complex, customer-facing production environment.  * Strong knowledge of incident, problem, change, service transition, observability, reliability and continuous-improvement practices.  * Experience creating automation or tooling roadmaps and partnering with engineers to deliver measurable operational outcomes.  * Ability to define useful metrics, analyze trends and communicate decisions and risks clearly to technical and executive audiences.  * Bachelor’s degree in engineering, computer science, information systems, operations or equivalent practical experience.    PREFERRED QUALIFICATIONS  * Hands-on familiarity with APIs, scripting and modern delivery practices.  * Experience scaling operations across multiple customers, regions or a 24×7 support model.  * Familiarity with TR-069, TR-369 (USP), or similar remote device management protocols.  * Experience supporting ACS or cloud-based device management platforms.  * Understanding of DOCSIS, GPON/XGS-PON, or Fiber-to-the-Home (FTTH) environments.  * Experience building operational readiness programs for firmware or cloud service releases.  * Experience working with large service providers such as cable operators, telecommunications companies, or broadband providers.    This position is fully remote within North America. Please note that we are unable to offer visa sponsorship for this role. Annual salary range: $110,000 - $160,000   Join AXON Networks! At AXON Networks, we promote equal opportunities in all our recruitment processes, ensuring non-discrimination on the basis of gender, age, origin, disability, or any other personal circumstances. We assess talent based on objective criteria and foster an inclusive and diverse working environment. axon-networks.com [http://www.axon-networks.com/] axon-networks.hire.trakstar.com [../jobs/jobs/]

Design, build, and operate OSS tools, dashboards, and automations to support network operations and service assurance. | Requires 5+ years OSS engineering or related experience, strong programming skills, telecom OSS knowledge, cloud and container experience, and ability to work with NOC and operations teams. | AXON Networks delivers a robust AI-driven, analytics-based orchestration platform and a wide portfolio of next-gen high-speed routers that leverage the newest Wi-Fi technologies. Together, these technologies give ISPs the ability to manage and troubleshoot their networks in real time, and to deliver an outstanding customer experience. AXON Networks is a trusted strategic partner for its customers, helping them evaluate their current technologies and business models, and creating and executing strategies that enable them to innovate faster, accelerate their digital transformations, and strengthen their relationships with consumers. AXON Networks is headquartered in Irvine, CA USA with Asia HQ in Singapore and also operating in Denmark, Spain and Vietnam. The OSS Engineer will design, build and operate the Operations Support Systems (OSS), dashboards, data products and workflow automations that enable Network Operations to support cloud solutions and large fleets of customer-premises equipment (CPE), including broadband gateways, routers, ONTs and connected-home devices. This is a hands-on software and systems role for an engineer who understands how NOCs, service assurance, fault and performance management, device operations and service-provider support work in practice. Reporting to the Network Operations Manager, you will turn repetitive work and fragmented operational data into secure, maintainable capabilities used by the NOC, Support and Operational Excellence teams. You will partner with cloud, DevOps, firmware, QA, Database Engineering, Product and Security, while remaining close to the operators who use the tools every day. Role mandate - Own the engineering lifecycle for internal OSS tools, operational dashboards, workflow automations and integrations assigned to the role. - Translate the team’s pain points, controls and support needs into reusable, product-like capabilities—not disconnected one-off scripts. - Unify cloud, application, network, customer and CPE data into trusted operational views and actionable workflows. - Automate high-volume diagnosis, enrichment, notification, remediation, reporting and evidence-collection activities with safe controls and auditability. - Increase the capacity and consistency of Network Operations so customer and managed-device growth does not require equivalent growth in manual effort. What You Will Own OSS platform and tool engineering - Design, develop, test, deploy and maintain internal web applications, APIs, command-line tools and services for fault, performance, configuration, inventory and service-assurance use cases. - Build tool capabilities around service-provider tenants, cloud services, CPE inventory, topology and dependencies, device reachability, firmware versions, alarms, incidents and customer impact. - Apply sound software engineering practices: modular design, code review, automated tests, version control, CI/CD, release notes, rollback, telemetry and lifecycle ownership. - Assess whether to build, buy or integrate a capability; integrate commercial and open-source OSS components without creating avoidable operational complexity. Operational dashboards and data products - Create role-based dashboards for executives, the NOC, Support and service owners covering service health, incident performance, alert quality, SLA/SLO attainment, customer impact and managed-CPE fleet health. - Correlate metrics, logs, traces, events, tickets, changes, customer/tenant data and device telemetry so operators can move from alarm to scope, likely cause and next action quickly. Workflow automation and orchestration - Automate alert enrichment, deduplication, correlation, ticket creation, routing, escalation, stakeholder notification, evidence collection and operational reporting. - Measure adoption, success rate, time saved, error reduction and operator outcomes; retire fragile manual steps and low-value automations. Cloud, CPE and service-provider integrations - Integrate with cloud APIs, Kubernetes, observability platforms, ITSM systems, collaboration channels, CI/CD systems, databases, messaging platforms and customer-facing operational systems. - Use APIs, webhooks, event streams and device-management data to support onboarding, provisioning, inventory, telemetry, command execution and firmware operations across managed CPE fleets. - Understand and model the cloud-to-device service path sufficiently to distinguish application, infrastructure, network, protocol, firmware, device and customer-environment signals. - Partner with Engineering on supported interfaces and data contracts; avoid unsupported direct changes to customer-facing product systems. Operational intelligence and continuous improvement - Convert incident reviews, ticket trends, alert noise, escalations and operator feedback into a prioritized automation and tooling backlog managed with the Operations Manager. - Develop analytics for repeat incidents, chronic customers or device cohorts, change-related failures, capacity trends, knowledge gaps and automation opportunities. - Prototype anomaly detection, correlation and assisted-diagnosis approaches where they provide measurable value, while preserving explainability and human control. - Demonstrate improvements in mean time to detect, acknowledge, diagnose and recover; first-contact resolution; escalation quality; SLA performance; and hours of toil removed. Reliability, security and supportability - Operate internal OSS capabilities as production systems with availability targets, monitoring, alerting, capacity planning, backup, recovery and dependency documentation. - Implement authentication, role-based access control, least privilege, secrets management, certificate handling, audit logging, secure coding and vulnerability remediation. - Create runbooks, user guidance, support models and ownership records; train NOC and Support users and incorporate their feedback into the roadmap. - Provide escalation support for critical tool failures and automation defects, including occasional approved maintenance or incident work outside normal hours. Required Qualifications - 5+ years of experience in OSS engineering, network automation, NOC tooling, software engineering for operations or a closely related role. - Experience building OSS capabilities for service providers, broadband operators, managed-network providers or telecom equipment/software vendors. - Demonstrated experience with telecom Operations Support Systems—fault, performance, configuration, inventory, topology, service assurance or network/service orchestration—not solely open-source software. - Strong programming skills in Python, Go, Java, TypeScript/JavaScript or a comparable language, with experience delivering maintainable production applications, services or automation frameworks. - Experience building APIs, event-driven integrations, data pipelines, databases and user-facing operational dashboards. - Hands-on experience with Linux, containers, Kubernetes and a public cloud platform - Experience integrating observability, ITSM, collaboration and operational platforms using REST APIs, webhooks, message queues or event streams. - Strong understanding of software delivery practices including Git, code review, automated testing, CI/CD, release management and rollback. - Working networking knowledge including TCP/IP, DNS, DHCP, TLS, routing, APIs and systematic troubleshooting across distributed systems. - Ability to work directly with NOC , support and operations engineers , convert ambiguous operational problems into clear requirements, and measure whether the delivered capability improved the outcome. - Bachelor’s degree in computer science, engineering or equivalent practical experience. Preferred Qualifications - Experience with cloud-managed CPE such as broadband gateways, routers, ONTs, Wi-Fi/mesh systems or similar edge devices. - Familiarity with TR-069/CWMP, TR-369/USP, TR-181 data models, ACS/USP controllers, device telemetry and remote lifecycle management. - Experience with Google Cloud Platform, Kubernetes, Terraform, Helm and Git-based CI/CD. - Experience with Grafana, Prometheus, OpenTelemetry, Elasticsearch or comparable observability and visualization platforms. - Experience with Apache Pulsar, Kafka or another messaging/streaming platform and relational or NoSQL operational data stores. - Experience integrating Jira Service Management or comparable ITSM tooling and collaboration platforms through APIs and webhooks. - Familiarity with TM Forum Open APIs, YANG, NETCONF, RESTCONF, gNMI, SNMP or other telecom/network-management interfaces. - Experience with workflow engines, low-code orchestration or event correlation, combined with the judgment to know when custom software is the better choice. - Experience applying RBAC, secrets management, certificate handling, audit logging and data-protection controls to operational tooling. - Front-end development or UX experience creating efficient interfaces for operators under time pressure. This position is fully remote within North America. Please note that we are unable to offer visa sponsorship for this role. Annual salary range: $90,000 - $150,000 Join AXON Networks! At AXON Networks, we promote equal opportunities in all our recruitment processes, ensuring non-discrimination on the basis of gender, age, origin, disability, or any other personal circumstances. We assess talent based on objective criteria and foster an inclusive and diverse working environment. axon-networks.com axon-networks.hire.trakstar.com

Improve availability, performance, scalability, and recoverability of cloud services through software engineering and NOC operations. | 5+ years SRE or related experience, strong software automation skills, hands-on cloud and Kubernetes experience, networking knowledge, and on-call rotation participation. | AXON Networks delivers a robust AI-driven, analytics-based orchestration platform and a wide portfolio of next-gen high-speed routers that leverage the newest Wi-Fi technologies. Together, these technologies give ISPs the ability to manage and troubleshoot their networks in real time, and to deliver an outstanding customer experience. AXON Networks is a trusted strategic partner for its customers, helping them evaluate their current technologies and business models, and creating and executing strategies that enable them to innovate faster, accelerate their digital transformations, and strengthen their relationships with consumers. AXON Networks is headquartered in Irvine, CA USA with Asia HQ in Singapore and also operating in Denmark, Spain and Vietnam. The Site Reliability Engineer will improve the availability, performance, scalability and recoverability of AXON Networks cloud solutions. You will combine software engineering with hands-on NOC operations to make the complete cloud-to-device service path observable, supportable and resilient at fleet scale. You will help establish practical SRE capabilities inside the NOC while partnering closely with Support, Operations, cloud and DevOps Engineering. You will participate in a sustainable on-call rotation and improve the NOC’s ability to diagnose customer-impacting issues. Role mandate - Own reliability outcomes for assigned cloud services - Improve observability, capacity, resilience and recovery - Define and operationalize service-level indicators, service-level objectives and actionable alerting. - Automate repetitive NOC work and create safe, testable mechanisms for diagnosis, recovery, device operations and routine production changes. - Lead technically during incidents, drive evidence-based learning and ensure high-value corrective actions are completed. What you will own - Establish reliability baselines, SLIs, SLOs and error budgets for cloud services and critical device-management workflows such as onboarding, provisioning, configuration, telemetry collection, command execution and firmware delivery. - Trace failures across the end-to-end service path: cloud APIs and microservices, Kubernetes and infrastructure, databases and messaging, internet and access-network dependencies, device-management protocols and the devices - Identify fleet-wide and customer-specific failure patterns involving device reachability, session stability, configuration drift, command latency, telemetry gaps, firmware behavior and cloud capacity. - Contribute operability requirements and production evidence during design and readiness reviews - Maintain NOC dashboards for service health, device reachability, provisioning success, command and telemetry performance, firmware adoption and customer impact. - Participate in the NOC production on-call rotation and serve as a technical incident lead or senior troubleshooter when appropriate. - Diagnose complex failures across applications, cloud infrastructure, Kubernetes, APIs, networking, DNS/TLS, databases, messaging platforms, device-management sessions and CPE behavior. - Coordinate evidence gathering and technical escalation with service-provider customers, Engineering, firmware, DevOps and vendors while maintaining clear mitigation, recovery and handoff. - Lead or contribute to post-incident reviews; convert recurring device, platform and process failures into prioritized and measurable corrective actions. - Develop production-grade software, scripts and workflows for diagnosis, remediation, deployment safety, fleet analysis, scaling, maintenance and recovery. - Improve CI/CD and GitOps practices for operational software and infrastructure, including automated testing, release validation, progressive delivery and rollback readiness. - Manage or contribute to infrastructure as code, configuration as code and reusable self-service patterns for cloud and NOC operations. - Measure NOC toil and partner with Automation & Tools Engineers to prioritize durable platform capabilities instead of fragmented one-off scripts. - Develop capacity models for service-provider growth, managed-device populations, telemetry volume, messaging throughput, API demand and rollout events. - Create and maintain runbooks, troubleshooting decision trees, service maps, device and cloud dependency records, known-error guidance and operational knowledge. - Coach NOC and Support personnel on diagnosis, safe mitigation, evidence capture and escalation across cloud, network and CPE layers. - Build self-service diagnostic views and tools that help the NOC determine scope, affected customers, device cohorts, likely fault domain and next action. - Share reliability insights with Engineering and Product and contribute to reliability reviews, operational-readiness reviews and continuous-improvement priorities. Required qualifications - 5+ years of experience in site reliability engineering, production engineering, DevOps, cloud infrastructure, systems engineering or a closely related role. - Strong software or automation skills in Python, Go, Java, Bash or a comparable language, with experience producing maintainable operational code. - Hands-on experience operating distributed production systems in a public cloud environment and troubleshooting across application, infrastructure, network and device-integration layers. - Experience with Google Cloud Platform, Oracle Cloud Infrastructure and production Kubernetes environments. - Experience with infrastructure as code and delivery tooling such as Terraform, Helm, Git-based CI/CD and policy-as-code. - Strong Linux, containers and Kubernetes fundamentals, including deployment behavior, resource management, networking and failure diagnosis. - Strong troubleshooting & debugging skills in Kubernetes platforms. - Experience with modern observability practices and tools across metrics, logs, traces, alerting, dashboards and synthetic monitoring. - Familiarity with Prometheus, Grafana, OpenTelemetry or equivalent observability ecosystems. - Familiarity with Apache Pulsar or similar distributed messaging and streaming platforms handling requests from millions of devices. - Experience participating in an on-call rotation and responding effectively to high-severity, customer-impacting production incidents. - Working knowledge of SLOs, error budgets, capacity planning, resilience engineering, change safety and blameless incident learning. - Strong networking knowledge, including TCP/IP, DNS, DHCP, TLS, routing, NAT, load balancing and systematic packet- or session-level troubleshooting. - Clear communication, disciplined documentation and the ability to collaborate across NOC, cloud, DevOps, firmware and service-provider teams. - Bachelor’s degree in computer science, engineering or equivalent practical experience. Preferred qualifications - Experience supporting cloud-managed CPEs such as broadband gateways, routers, ONTs, Wi-Fi/mesh systems or similar edge devices in a service-provider environment. - Familiarity with TR-069/CWMP, TR-369/USP, TR-181 data models, ACS or USP controller platforms, device telemetry and remote lifecycle management. - Experience supporting messaging and streaming platforms such as Apache Pulsar or Kafka, APIs and highly available databases used in device-management control planes. - Understanding of access technologies such as GPON/XGS-PON, DOCSIS, Ethernet or fixed wireless and how CPE, ONTs and provider networks interact. - Experience with firmware rollout automation, canary or cohort deployments, fleet health analysis and safe rollback practices. - Experience building auto-remediation, safe self-service operations or internal reliability platforms. - Experience supporting multiple service-provider customers in a 24×7 telecommunications, broadband or managed-network environment. This position is fully remote within North America. Please note that we are unable to offer visa sponsorship for this role. Annual salary range: $160,000 - $200,000 Join AXON Networks! At AXON Networks, we promote equal opportunities in all our recruitment processes, ensuring non-discrimination on the basis of gender, age, origin, disability, or any other personal circumstances. We assess talent based on objective criteria and foster an inclusive and diverse working environment. axon-networks.com axon-networks.hire.trakstar.com Employment Type: FULL_TIME