Axon

Lead complex technical programs, coordinate cross-team efforts, and ensure successful delivery of enterprise solutions. | Requires 5+ years in technical program management, experience with large-scale enterprise software deployments, and strong communication skills. | Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact Axon is a global leader in public safety technology, dedicated to protecting life and making communities safer. We are seeking a Senior Technical Program Manager to lead the delivery of complex, enterprise-grade platform solutions that empower our customers to scale and operate efficiently. As a Technical Program Manager at Axon, you will play a pivotal role in aligning technical solutions with customer needs, ensuring seamless deployment, and enhancing our product impact. This role requires a proactive leader who thrives in dynamic environments, champions cross-team collaboration, and drives meaningful change. If you are passionate about technology, possess excellent program management skills, and seek a purpose-driven career, this is the role for you. What You’ll Do Location: This role is based out of our Seattle, WA office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success. Reports to: Director of Technical Program Management Direct Reports: None Lead complex programs and ensure that the milestones are met and deliverables align with the future vision. Manage multiple medium to large-sized projects with a focus on timelines, scope, and budget control. Collaborate with product and engineering teams to define program requirements, ensuring compliance with national and state standards. Engage with customer, product, and software services leaders to define project vision, scope, and delivery timelines. Support program planning activities through effective work estimation processes. Oversee program-level change management activities, working closely with client partners and internal stakeholders. Develop comprehensive documentation to support customer acceptance and revenue recognition. Act as the primary facilitator for project team members and stakeholders, ensuring effective communication and coordination across teams. Identify project risks, develop mitigation strategies, and proactively address potential issues to ensure successful outcomes. Deliver foundational training to customers both remotely and in person, supporting adoption of Axon solutions. Contribute effectively to strengthen the program management team. What You Bring Bachelor’s Degree in Business, Information Systems, Technical Engineering or equivalent experience. 5+ years of experience leading complex programs with demonstrated success in technical program management. Proven experience delivering large-scale enterprise software deployments, infrastructure programs, or mission-critical application rollouts. Strong proficiency in technical project management tools to track, manage, and deliver on objectives. Ability to manage multiple simultaneous projects while driving alignment among diverse stakeholders. Expertise in guiding internal and client teams through ambiguity, ensuring clarity, alignment, and execution on shared goals. Exceptional communication, organization, and interpersonal skills, with a strong ability to distill technical concepts for varied audiences. Experience identifying process improvements to enhance project delivery outcomes and increase customer satisfaction. Benefits that Benefit You Competitive salary and 401k with employer match Discretionary paid time off Paid parental leave for all Medical, Dental, Vision plans Fitness Programs Emotional & Mental Wellness support Learning & Development programs Employee Resource Groups (ERGs) And yes, we have snacks in our offices Benefits listed herein may vary depending on the nature of your employment and the location where you work. Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits(http://www.axon.com/careers/benefits). Base Pay Range $131,250—$210,000 USD Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Owns financial management and strategic planning for software product P&Ls, providing insights to influence product and company strategy. | Requires 7+ years in finance or accounting, with strong analytical skills, experience in tech or SaaS, and excellent communication abilities. | Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact We are seeking a strategic, data-driven, and hands-on finance leader to join our team as Senior Manager of FP&A – Software Product. This highly visible role serves as the primary finance partner to our software product pillars, shaping financial strategy and driving performance across a growing portfolio of software offerings. You will own the end-to-end financial management of software product P&Ls — from investment planning and resource allocation to revenue recognition, performance analytics, and long-range value creation. Your insights will directly influence product roadmap decisions, pricing strategy, capital allocation, and overall business performance. This role requires deep expertise in software-driven business models (SaaS, subscription, recurring revenue) and a strong ability to translate complex financial data into clear, actionable recommendations for executive stakeholders. You will collaborate cross-functionally with Product, Engineering, Sales, Operations, and Corporate Finance to ensure financial rigor, accountability, and alignment with company strategy. This is an opportunity for a high-impact finance leader who thrives in fast-paced, high-growth environments and enjoys both strategic thinking and rolling up their sleeves to dive into the details. What You’ll Do Strategic Financial Leadership Own full P&L planning, budgeting, and forecasting for software products, including annual planning, quarterly forecasts, and long-range financial models. Partner with Product leadership to evaluate investment opportunities, roadmap prioritization, build-vs-buy decisions, and capital allocation strategies. Lead scenario modeling and sensitivity analysis to inform executive decision-making. Support pricing strategy through financial analysis and market performance insights. Software Performance & Analytics Develop and maintain financial models to assess product performance, investment paybacks, margin profiles, and lifetime value. Design and enhance KPIs and dashboards focused on key software metrics (e.g., ARR, bookings, gross margin, contribution margin). Conduct monthly and quarterly budget vs. actual analyses, variance explanations, and performance reviews for senior leadership. Lead recurring business reviews with product pillars on bookings performance, P&L results, and budget alignment to company targets. Operational Rigor & Governance Drive financial discipline across resource allocation, headcount planning, purchase order management, and spend tracking. Ensure appropriate revenue recognition treatment and alignment with accounting standards for software products. Provide strategic modeling support for significant vendor and technology contract negotiations. Contribute to executive FP&A reviews and corporate forecasting processes. Process & Scale Identify and implement process improvements, systems enhancements, and scalable financial tools to support growth in a dynamic technology environment. Establish best-in-class financial planning practices for software product finance. What You Bring Bachelor’s Degree in Finance, Accounting, Economics, Business Administration or related study; Master’s Degree a plus. Minimum of 7 years of experience in Finance or Accounting, forecasting and business analytics in a dynamic environment, financial modeling, supporting both financial and operational decision makers. Technology sector background is a plus. Excellent analytical, oral and written communication skills are required for frequent interaction with financial and non-financial management. Superb attention to detail, strong planning and organization skills, and the ability to multi-task, prioritize and deliver in a fast-paced, dynamic environment. Self-starter with an entrepreneurial spirit. Concern for quality and deadlines. Work Location This role is based out of our Seattle, WA location and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success. Benefits that Benefit You Competitive salary and 401k with employer match Discretionary paid time off Paid parental leave for all Medical, Dental, Vision plans Fitness Programs Emotional & Mental Wellness support Learning & Development programs Employee Resource Groups (ERGs) And yes, we have snacks in our offices Benefits listed herein may vary depending on the nature of your employment and the location where you work. Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits(http://www.axon.com/careers/benefits). Base Pay Range $141,225—$225,960 USD Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Lead product development and backlog prioritization for digital and cloud-native products, collaborating cross-functionally to deliver customer-focused solutions. | Over 10 years in product management with Agile expertise, experience delivering enterprise software, and skills in stakeholder collaboration and technical product delivery. | Your Impact This position is a founding member and key creator of the team responsible for developing new 0 to 1 products. Our mission is to help businesses of all sizes starting within healthcare, retail and logistics solve their most important operational problems using our vision based AI, cloud applications and connected sensors. You will be voice of the enterprise customer and rapidly work to develop & validate new product concepts in the market, work closely with customers who are believers in the future of Axon AI and help drive the creation of new product pillars that will grow into large product lines in their own right. You have a mix of startup and big tech experience with the fierce heart of a scrappy CEO leading a bold new venture here at Axon. You must bring full-stack product leader experience -equally comfortable working with world-class engineers, negotiating with legal, and pitching C-suite buyers. You thrive in ambiguity, influence without authority, and chase big, mission-driven outcomes with relentless energy. What You'll Do Location: This role is based out of one of our offices (Atlanta, Boston, Scottsdale, or Seattle) and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success. Reports to: Senior Director of Product Management - Axon Enterprise Direct Reports: None • 0 to 1 Thinking: We are building new products to solve operational problems for businesses. Rapid Iteration, scrappy fast mover mindset, systematic invention and validation of key new concepts with real world commercial feedback will be crucial. • Customer Obsession: Form a deep relationship with Enterprise customers want to adopt our technology in the early stages of maturity. Understand their constraints, big problems as well as they do and build a roadmap to solve those problems while growing Axon's business. • Leadership & Vision: Show leadership and vision across all business functions and create rational direction to all business groups. Influence across all functions within the company from engineering, manufacturing to sales and ensure the right things happen for our customers. • Influence & Trust: Build trust with senior leaders through role modeling Axon's leadership principles. Work with all levels of technical staff across software and hardware engineering earning their trust, holding them accountable and problem solving alongside them. Represent your domain with excellence and clarity at key company forums from our annual planning, business reviews, strategy reviews to our public facing conferences. • Deliver Results: Own delivery of the the right roadmap items in their entirety from conception to launch to post-launch measurement and iteration. You will own the "whole" product which includes design, engineering, delivery and across all business functions. As the lead climber of any of our difficult initiatives, you will show ownership of all your dependencies, inventing and simplifying as you face challenges. What You Bring • Bachelor's degree in Computer Science, Software/Electrical Engineering, Data Science, or other analytical field. • 10+ years professional experience within world class software product organizations in a multi-disciplinary role, with at least 2 specifically in a product management leadership role. • Founder experience paired with experience at mature technology companies • 6+ years of industry vertical experience with healthcare, retail or logistics. • 3+ years of experience working with large enterprise customers • Ability to travel 30-50% of the year to embed deeply with the customer, actively participate in trials/evaluations of our products and learn from them first hand. • Strong interpersonal skills including mentoring, coaching, collaborating, influencing and team building #Li-hybrid

Lead product development and backlog prioritization for cloud-native digital solutions, collaborating cross-functionally to deliver customer-focused experiences. | Over 10 years in product management with expertise in Agile, cloud-native products, and cross-functional collaboration, but no founder experience or explicit large enterprise customer management. | Join Axon and be a Force for Good. At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact This position is a founding member and key creator of the team responsible for developing new 0 to 1 products. Our mission is to help businesses of all sizes starting within healthcare, retail and logistics solve their most important operational problems using our vision based AI, cloud applications and connected sensors. You will be voice of the enterprise customer and rapidly work to develop & validate new product concepts in the market, work closely with customers who are believers in the future of Axon AI and help drive the creation of new product pillars that will grow into large product lines in their own right. You have a mix of startup and big tech experience with the fierce heart of a scrappy CEO leading a bold new venture here at Axon. You must bring full-stack product leader experience -equally comfortable working with world-class engineers, negotiating with legal, and pitching C-suite buyers. You thrive in ambiguity, influence without authority, and chase big, mission-driven outcomes with relentless energy. What You'll Do Location: This role is based out of one of our offices (Atlanta, Boston, Scottsdale, or Seattle) and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success. Reports to: Senior Director of Product Management - Axon Enterprise Direct Reports: None • 0 to 1 Thinking:We are building new products to solve operational problems for businesses. Rapid Iteration, scrappy fast mover mindset, systematic invention and validation of key new concepts with real world commercial feedback will be crucial. • Customer Obsession: Form a deep relationship with Enterprise customers want to adopt our technology in the early stages of maturity. Understand their constraints, big problems as well as they do and build a roadmap to solve those problems while growing Axon's business. • Leadership & Vision: Show leadership and vision across all business functions and create rational direction to all business groups. Influence across all functions within the company from engineering, manufacturing to sales and ensure the right things happen for our customers. • Influence & Trust: Build trust with senior leaders through role modeling Axon's leadership principles. Work with all levels of technical staff across software and hardware engineering earning their trust, holding them accountable and problem solving alongside them. Represent your domain with excellence and clarity at key company forums from our annual planning, business reviews, strategy reviews to our public facing conferences. • Deliver Results: Own delivery of the the right roadmap items in their entirety from conception to launch to post-launch measurement and iteration. You will own the "whole" product which includes design, engineering, delivery and across all business functions. As the lead climber of any of our difficult initiatives, you will show ownership of all your dependencies, inventing and simplifying as you face challenges. What You Bring • Bachelor's degree in Computer Science, Software/Electrical Engineering, Data Science, or other analytical field. • 6+ years professional experience within world class software product organizations in a multi-disciplinary role, with at least 2 specifically in a product management leadership role. • Founder experience paired with experience at mature technology companies • 4+ years of industry vertical experience with healthcare, retail or logistics. • 1+ years of experience working with large enterprise customers • Ability to travel 30-50% of the year to embed deeply with the customer, actively participate in trials/evaluations of our products and learn from them first hand. • Strong interpersonal skills including mentoring, coaching, collaborating, influencing and team building #Li-hybrid Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits(http://www.axon.com/careers/benefits). Base Pay Range $131,250-$210,000 USD Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent - regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances - and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Design and develop complex backend systems supporting law enforcement data integrations and APIs. | Requires 9+ years of experience in software engineering, system design, and API development, with a focus on reliability, compliance, and external integrations. | Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact Today, public safety officers spend up to 2/3 of their time on the job filling out paperwork (sometimes with paper, sometimes with floppy disks). Not only is this tedious for officers, but the never-ending pile of paperwork reduces the amount of time they can spend out in the field, protecting their communities. Axon Records cuts down on paperwork so that officers can spend more time prioritizing the safety of our communities. As a Senior Software Engineer on the 3P Search team, you will lead the design and evolution of the systems that connect Axon Records to external law enforcement databases and third-party partners. This team operates at critical system boundaries. We own secure, compliant integrations with NCIC and other state and federal databases, as well as partner-facing APIs that expose Axon Records data to CAD vendors and internal Axon systems. These systems must be correct, reliable, auditable, and resilient in the face of external dependencies. In this role, you will take ownership of complex backend systems that handle sensitive search workflows and partner integrations. You’ll translate regulatory, operational, and product requirements into well-architected solutions, ensuring that reliability and compliance are built in from the start - not retrofitted later. As a senior engineer, you are expected to raise the technical bar for the team—leading system design, anticipating failure modes, improving observability and operational rigor, and mentoring engineers as we scale Axon Records’ external search and integration capabilities. What You’ll Do Work Location: This role is based out of our Seattle, WA office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success. Reports to: Senior Manager, Software Engineering Direct Reports: None, individual contributor role Own the design and implementation of complex backend systems supporting NCIC search and third-party integrations Design and evolve partner-facing Records APIs, including versioning strategies, data models, authentication, and contract stability Lead system design discussions, clearly articulating tradeoffs across reliability, scalability, compliance, and maintainability Anticipate and mitigate failure modes across distributed systems with external dependencies (timeouts, retries, idempotency, backpressure, etc.) Improve observability, auditability, and operational tooling for search workflows and partner integrations Contribute to and guide frontend implementations that support operational visibility and troubleshooting workflows Coordinate technical work across engineers and partner teams to deliver cohesive, end-to-end integration solutions Set and uphold a high technical standard through thorough code reviews, design reviews, and a focus on correctness and operational excellence Participate in and improve on-call practices; lead incident reviews and drive systemic reliability improvements Mentor engineers through technical guidance, pairing, and constructive feedback Contribute to planning and execution of projects spanning multiple services, APIs, or integration surfaces What You Bring 9+ years of professional software engineering experience A bachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent practical experience) Demonstrated experience owning full stack systems end-to-end in production environments Experience designing and operating complex, cloud-based distributed systems in production Strong system design skills, including the ability to reason clearly about reliability, consistency, compliance, and external integration tradeoffs Experience creating and evolving APIs or services consumed by external partners or other engineering teams Demonstrated ability to operate effectively in ambiguous or high-risk system boundaries and drive clarity through technical leadership Experience leading technical projects and coordinating work across teams Strong collaboration and communication skills, working effectively across engineering, product, compliance, and partner teams Nice to Have Experience building highly reliable, audit-heavy systems with strict correctness requirements Experience integrating with enterprise third-party platforms Experience improving operational tooling, observability, and incident response processes Experience contributing across the full stack when needed Benefits that Benefit You Competitive salary and 401k with employer match Discretionary paid time off Paid parental leave for all Medical, Dental, Vision plans Fitness Programs Emotional & Mental Wellness support Learning & Development programs Employee Resource Groups (ERGs) And yes, we have snacks in our offices Benefits listed herein may vary depending on the nature of your employment and the location where you work. Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits(http://www.axon.com/careers/benefits). Base Pay Range $141,000—$225,600 USD Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Build and operate backend systems for external database integrations and APIs, ensuring security, reliability, and operational excellence. | Basic experience in backend development, understanding of cloud systems, and effective communication skills. | Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact Today, public safety officers spend up to 2/3 of their time on the job filling out paperwork (sometimes with paper, sometimes with floppy disks). Not only is this tedious for officers, but the never-ending pile of paperwork reduces the amount of time they can spend out in the field, protecting their communities. Axon Records cuts down on paperwork so that officers can spend more time prioritizing the safety of our communities. As a Software Engineer II on the 3P Search team, you will build and operate the critical systems that connect Axon Records to external law enforcement databases and third-party partners. This team owns two high-responsibility domains: NCIC & External Search – designing compliant, secure, and reliable backend systems that query NCIC and other state and federal databases, and supporting the workflows that initiate and monitor those searches. Third-Party APIs – exposing first-party Axon Records data to CAD vendors and internal Axon systems through stable, well-versioned, partner-facing APIs. You’ll work on backend systems that sit at key integration boundaries - where correctness, reliability, auditability, and operational rigor matter deeply. While this is a backend-focused full stack role, you’ll also contribute to user-facing workflows and internal tooling that enable search initiation, monitoring, and troubleshooting. As part of this role, you’ll design services, reason about failure modes, operate systems in production, and continuously improve reliability in environments with real-world external dependencies. Join us to work with a passionate, mission-driven group of folks who want to positively impact the lives of first responders and those that they serve. What You’ll Do Work Location: This role is based out of our Seattle, WA office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success. Reports to: Senior Manager, Software Engineering Direct Reports: None, individual contributor role Implement backend services that support NCIC searches and external database integrations Contribute to partner-facing Records APIs, including endpoint development and data modeling Integrate with external systems while ensuring secure, compliant handling of sensitive data Write high-quality, well-tested code that meets reliability and performance standards Improve monitoring, logging, and operational visibility for search and integration workflows Contribute to UI components that support operational workflows where needed Participate in on-call rotations and support incident resolution Collaborate with engineering, product, and partner teams to clarify requirements and deliver features What You Bring 0-2+ years of professional software engineering experience Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent practical experience) Strong programming fundamentals and experience building backend services Basic understanding of cloud-based systems, services, or development workflows Ability to work effectively on well-scoped tasks and ask for help when encountering ambiguity Strong willingness to learn new technologies, tools, and problem domains Collaborative mindset and clear communication skills when working with teammates Nice to Have Familiarity with distributed systems concepts or service-oriented architectures Experience building prototypes quickly leveraging existing APIs, like at Hackathons Experience using AI-assisted development tools Interest in working across the fullstack and using multiple technologies Interest in working directly with customer feedback or real-world use cases Benefits that Benefit You Competitive salary and 401k with employer match Discretionary paid time off Paid parental leave for all Medical, Dental, Vision plans Fitness Programs Emotional & Mental Wellness support Learning & Development programs Employee Resource Groups (ERGs) And yes, we have snacks in our offices Benefits listed herein may vary depending on the nature of your employment and the location where you work. Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits(http://www.axon.com/careers/benefits). Base Pay Range $106,500—$170,400 USD Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Build and operate backend services for external database integrations and partner APIs, ensuring reliability, security, and compliance. | Requires 3+ years of experience in backend engineering, designing distributed systems, and working with external integrations, which you do not meet. | Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact Today, public safety officers spend up to 2/3 of their time on the job filling out paperwork (sometimes with paper, sometimes with floppy disks). Not only is this tedious for officers, but the never-ending pile of paperwork reduces the amount of time they can spend out in the field, protecting their communities. Axon Records cuts down on paperwork so that officers can spend more time prioritizing the safety of our communities. As a Software Engineer II on the 3P Search team, you will build and operate the critical systems that connect Axon Records to external law enforcement databases and third-party partners. This team owns two high-responsibility domains: NCIC & External Search – designing compliant, secure, and reliable backend systems that query NCIC and other state and federal databases, and supporting the workflows that initiate and monitor those searches. Third-Party APIs – exposing first-party Axon Records data to CAD vendors and internal Axon systems through stable, well-versioned, partner-facing APIs. You’ll work on backend systems that sit at key integration boundaries - where correctness, reliability, auditability, and operational rigor matter deeply. While this is a backend-focused full stack role, you’ll also contribute to user-facing workflows and internal tooling that enable search initiation, monitoring, and troubleshooting. This role requires strong ownership: you’ll design services, reason about failure modes, operate systems in production, and continuously improve reliability in environments with real-world external dependencies. Join us to work with a passionate, mission-driven group of folks who want to positively impact the lives of first responders and those that they serve. What You’ll Do Work Location: This role is based out of our Seattle, WA office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success. Reports to: Senior Manager, Software Engineering Direct Reports: None, individual contributor role Design and implement backend services supporting NCIC search and other external database integrations Build and evolve partner-facing Records APIs, including data modeling, authentication/authorization, and versioned contracts Ensure correctness, compliance, and auditability when handling sensitive external queries Design systems that gracefully handle failures, retries, partial responses, and downstream outages Improve observability, monitoring, and operational tooling for external search workflows Contribute to supporting UI components where needed to enable operational visibility and workflow execution Participate in on-call rotations and drive continuous improvements to system resilience and reliability Collaborate with product, compliance, and partner teams to safely evolve integration capabilities What You Bring 3+ years of professional software engineering experience Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent practical experience) Strong backend engineering fundamentals and experience building production services Experience designing and operating distributed systems in cloud environments Solid understanding of APIs, service-oriented architectures, and versioned contracts Experience integrating with external systems or third-party consumers Ability to reason about failure modes, data consistency, and reliability tradeoffs Comfort working at system boundaries where security, compliance, and correctness are non-negotiable Strong collaboration and communication skills across engineering and partner teams Nice to Have Experience working with law enforcement, public safety, or regulated systems Experience building or operating highly reliable, audit-heavy systems Experience designing public or partner-facing APIs with long-term stability requirements Exposure to identity, authentication, and authorization systems Experience contributing to operational tooling or internal workflow UIs Familiarity with CAD systems or other public safety integrations Benefits that Benefit You Competitive salary and 401k with employer match Discretionary paid time off Paid parental leave for all Medical, Dental, Vision plans Fitness Programs Emotional & Mental Wellness support Learning & Development programs Employee Resource Groups (ERGs) And yes, we have snacks in our offices Benefits listed herein may vary depending on the nature of your employment and the location where you work. Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits(http://www.axon.com/careers/benefits). Base Pay Range $120,750—$193,200 USD Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Work on networking aspects of Axon's systems, lead service mesh applications, automate platform maintenance, and advise engineers on networking. | Experience with high-volume, globally diverse systems, networking topics, cloud infrastructure, Kubernetes, and programming in Python, Golang, or Java. | Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact As a contributor in the APX platform engineering organization on the CloudNet team, you are passionate about delivering solutions to the real-time problems our mission-critical cloud native services encounter. You are also obsessed about achieving the high quality and reliability our customers demand. You will work closely with sovereign operations teams that operate Axon systems around the world, and your technical influence will extend to the entire engineering organization because every team needs guidance situating their product in the larger networking reality of the overall Axon ecosystem. Work Location: This role is based out of our Seattle office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success What You'll Do Work on a mixed infrastructure/software team that owns the most important networking-related aspects of Axon systems Lead Axon’s journey into Istio service mesh applications that are still in their infancy at Axon, but form the foundation of Axon’s future strategy to scale over the next few years. Be a builder and operator, advancing new features while simultaneously stewarding existing system components subject to strict regulatory regimes like FedRAMP, managing vulnerabilities with timely precision. Advise software engineers on networking topics through design reviews, ad hoc questions, and pair programming sessions. Automate routine maintenance of the cloud platform with minimal downtime (4x9s availability). Example: TLS certificate management and automation is a sprawling responsibility in large systems, a mine-field of potential unforced errors that can impact availability What You Bring Able to gain CJIS clearance to ensure full US production access Strong experience working on globally diverse 24/7 high volume systems. A demonstrated experience and inclination towards networking topics, anything from infrastructure (e.g. VPNs, TLS cert management, debugging network routing issues) to services (e.g. service mesh applications, rate limiting, public and private ingress and egress) Excellent problem-solving skills, with the ability to debug problems in cloud native distributed systems. Familiarity with the GitOps approach to software delivery. Design and delivery of infrastructure-as-code on public cloud (Axon uses Azure, but other experience is fine) Experience operating components or services in Kubernetes clusters at scale. Experience in one or more of these common languages used at Axon: Python, Golang, Scala/Java. Empathy to support the needs of software engineers with widely varying levels of awareness of networking concepts Benefits that Benefit You Competitive salary and 401k with employer match Discretionary paid time off Paid parental leave for all Medical, Dental, Vision plans Fitness Programs Emotional & Mental Wellness support Learning & Development programs Employee Resource Groups (ERGs) And yes, we have snacks in our offices Benefits listed herein may vary depending on the nature of your employment and the location where you work. Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits(http://www.axon.com/careers/benefits). Base Pay Range $141,000—$180,600 USD Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Lead and optimize the company's sales incentive compensation strategies, ensuring accuracy, transparency, and scalability, while collaborating across departments. | 7+ years in analytical roles related to sales or finance, with experience managing teams and working with incentive compensation systems. | Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact As the Senior Manager, Commissions you will lead all financial aspects of the Company’s commission and sales incentive strategy for a 600+ person global sales organization. This individual will play a key role in ensuring accuracy, transparency, and scalability of commissions and contribute meaningfully to broader Commercial FP&A initiatives. You will have great exposure to problem solving, data analysis, reporting and building trusted partnerships across functions at Axon. What You’ll Do Work with Sales leadership to design and structure incentive compensation plans for our global sales team. Serve as a subject matter expert on all things commissions, diagnosing and solving operational and analytical problems, while collaborating closely with systems and operations teams to ensure accurate calculations and efficient processes. Work cross-functionally with Sales Strategy, IT, Finance and Accounting to analyze, validate and forecast commissions payout and financial statement impact relative to top line bookings and overall company performance. Ensure thorough reconciliations, controls and audit processes that validate data integrity and reduce risk. Develop and lead process improvement initiatives to enhance end user experience and scalability of commissions system, audit controls and operational processes. Periodically report out to executive team on quarterly financial results and sales incentive effectiveness or trend analyses. Support regular forecast updates and communicate early insights into risks or opportunities spanning commissions, bookings and other sales financial metrics. What You Bring Bachelor’s Degree 7+ years of experience in commissions, sales/revenue operations, finance or another highly analytical role 2+ years of experience as a people manager or team lead with positive interest in supporting the professional growth of your colleagues Experience with interpreting and communicating sales performance with data-based insights Advanced Excel skills; experience with data modelling, forecasting and analysis Strong understanding of commission systems and incentive compensation management (ICM) tools such as Spiff, CaptivateIQ, Anaplan and CRM systems (e.g. Salesforce) Highly organized with strong attention to detail and ability to work under tight deadlines Demonstrated ability to identify and lead cross-functional projects or process improvements in a fast-paced, evolving environment Excellent communication skills and the ability to explain complex analytical concepts to non-technical stakeholders Location: Hybrid Presence based near our US Hubs - Boston, San Francisco, Atlanta, Sterling, Denver, Seattle, New York City or Scottsdale. This role follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success. Benefits that Benefit You Competitive salary and 401k with employer match Discretionary paid time off Paid parental leave for all Medical, Dental, Vision plans Fitness Programs Emotional & Mental Wellness support Learning & Development programs Employee Resource Groups (ERGs) And yes, we have snacks in our offices Benefits listed herein may vary depending on the nature of your employment and the location where you work. Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits(http://www.axon.com/careers/benefits). Base Pay Range $141,225—$225,960 USD Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Manage enterprise customer relationships, ensure product adoption, and coordinate cross-functional teams to meet customer goals. | 3-5+ years in customer-facing roles, experience with enterprise clients, strong project management, and data analysis skills. | Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact: The Senior Customer Success Manager will work Axon’s larger customers to build long-term, strategic partnerships. You will work closely with your clients to understand their workflows, organizational structures and overall requirements. As their main point of contact, your customers will lean on you to provide best practices and to help them achieve their operational goals through the use of Axon’s products. You will also work closely with multiple cross-functional teams by providing invaluable insight into customers’ needs and challenges, helping influence and guide internal product road-maps and projects. As someone that wears multiple hats, from project management to product expert to consultant, you will continually be focused on making your customers more efficient and more confident within their daily workflows. What You'll Do Location: Remote, but candidate must reside in the the North or South Carolina Reports to: SR. Manager, Customer Success Travel: 30% • Engage with your customers through regular calls, business reviews and daily needs • Monitor and manage adoption metrics to ensure customers are utilizing the full Axon platform • Create success plans for your customers and document customer progress toward established goals and results • Manage escalations closely, acting as the quarterback for all critical issues and ensuring multiple internal teams are aligned • Communicating major milestones and updates to Sr. Leadership on a regular basis • Work closely with Axon’s marketing and training teams to conduct regular training webinars and calls • Develop a deep understanding of Axon’s product line and ensure proper implementation in every customer’s environment • Learn and share industry best practices in order to solve customer needs What You Bring • Bachelor's degree or equivalent work experience • 3-5+ years’ working in a customer-facing role and 2+ years working with Enterprise-level customers • Strong project management skills with a proven system for tracking multiple customer requests, issues and strategic plans • A proven track record of leading process improvements within large organizations • Previous experience tracking product adoption and customer engagement through data-analysis tools • Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations • Exceptional organizational, presentation, and communication skills, both verbal and written • Demonstrated ability to deal with change and excel in high-stress situations Benefits that Benefit You • Competitive salary and 401k with employer match • Discretionary paid time off • Paid parental leave for all • Medical, Dental, Vision plans • Fitness Programs • Emotional & Mental Wellness support • Learning & Development programs • And yes, we have snacks in our offices Benefits listed herein may vary depending on the nature of your employment and the location where you work Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Leading and developing a team of Technical Account Managers supporting hardware, software, and workflows in high-stakes environments. | Extensive experience in customer-facing technical delivery, program management, hardware/software deployment, and team leadership, with broad technical fluency and ability to operate in fast-paced, high-accountability settings. | About the position Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact As Manager of Technical Account Managers, you lead a team of customer-facing Technical Account Managers operating across embedded, regional, and traveling engagement models, supporting Axon’s most strategic public safety customers. Your team serves as the operational extension of Axon within agency environments—driving successful deployment, stabilization, and adoption of Axon’s hardware, software, digital evidence, and integrated workflows. You are accountable for scaling predictable execution across a diverse portfolio of agencies, solution types, and delivery models. Through strong people leadership, disciplined operational governance, and executive-level engagement, you ensure agencies achieve operational readiness, sustained platform adoption, and measurable outcomes—while strengthening Axon’s long-term strategic partnerships and growth opportunities. This role is designed for a leader who can balance people management, program oversight, and executive stewardship in high-visibility, mission-critical environments. Responsibilities • Lead, coach, and develop a team of Technical Account Managers supporting customers through embedded, regional, and traveling delivery models. • Set clear expectations for execution quality, onsite presence (where applicable), customer engagement, and accountability across varied engagement structures. • Develop talent capable of supporting Axon’s software-centric and hardware-centric products • Drive skills development, performance management, and succession planning aligned to Axon’s evolving ecosystem and customer needs. • Foster a culture of ownership, proactive problem-solving, and continuous improvement across geographically distributed teams. • Own portfolio-level delivery across assigned agencies, ensuring consistent execution of hardware deployments, software implementations, and integrated workflows. • Provide oversight for end-to-end delivery, including deployment planning, risk management, cross-functional coordination, and lifecycle support. • Ensure TAMs effectively manage dependencies across hardware provisioning, installation readiness, network requirements, software configuration, and agency workflows. • Establish and enforce standards, playbooks, and best practices for both hardware and software execution across all TAM engagement models. • Serve as the leadership escalation point for agency command staff, IT leadership, and internal Axon stakeholders. • Coach TAMs on executive communication, value articulation, and change leadership—particularly in complex or high-stakes hardware and platform deployments. • Partner closely with Sales, Professional Services, Support, and Product teams to align delivery with customer commitments and future-state strategy. • Act as a senior customer advocate within Axon, ensuring agency risks, needs, and expansion opportunities are clearly surfaced and addressed. • Own performance management across your portfolio, including: Hardware and software deployment timelines Issue resolution SLAs and escalation trends Platform adoption and utilization metrics CSAT, NPS, and overall program health indicators • Identify systemic delivery risks or friction points across hardware, software, or support models and drive corrective action. • Use data and operational insights to continuously refine delivery models and improve customer outcomes at scale. • Provide leadership-level escalation support during critical incidents, complex hardware deployments, or agency-impacting events. • Ensure appropriate coverage and continuity across embedded, regional, and traveling TAM models. • Maintain situational awareness across the portfolio without functioning as a primary individual contributor. Requirements • Bachelor’s degree in Business, Technology, Engineering, or a related field, or equivalent professional experience • 8+ years of experience in customer-facing technical delivery, program management, hardware/software deployments, or complex technology environments. • 5+ years of experience leading senior individual contributors in high-accountability, customer-facing roles. • Demonstrated ability to scale execution through teams operating across multiple delivery models. • Strong executive presence, with experience engaging command-level or senior customer stakeholders in mission-critical contexts. • Proven experience leading hardware and software deployments, including coordination across infrastructure, networking, and field operations. • Broad technical fluency across SaaS platforms, cloud services, networking, hardware systems, and integrated workflows. • Data-driven leadership approach with experience managing performance through KPIs, dashboards, and structured operational reviews. • Ability to operate effectively in ambiguous, fast-moving environments while maintaining clarity, discipline, and accountability. • Ability to obtain and maintain CJIS compliance and handle confidential and highly sensitive information. Nice-to-haves • Experience building custom Microsoft Power BI dashboards, visualizations, and interfaces with Microsoft SSRS to deliver meaningful and actionable insights is preferred • Experience building views, writing & optimizing queries, and creating reports in SQL Server is preferred • Experience working and supporting law enforcement software systems such as Computer Aided Dispatch (CAD), Records Management Systems (RMS) is preferred Benefits • Competitive salary and 401k with employer match • Discretionary paid time off • Paid parental leave for all • Medical, Dental, Vision plans • Fitness Programs • Emotional & Mental Wellness support • Learning & Development programs • And yes, we have snacks in our offices

Lead and develop a team of Technical Account Managers supporting hardware and software deployments, ensuring operational excellence and strategic customer engagement. | Extensive experience in customer-facing technical delivery, program management, and leading teams in complex technology environments, with broad technical fluency and ability to operate in fast-paced settings. | Join Axon and be a Force for Good. At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact As Manager of Technical Account Managers, you lead a team of customer-facing Technical Account Managers operating across embedded, regional, and traveling engagement models, supporting Axon's most strategic public safety customers. Your team serves as the operational extension of Axon within agency environments-driving successful deployment, stabilization, and adoption of Axon's hardware, software, digital evidence, and integrated workflows. You are accountable for scaling predictable execution across a diverse portfolio of agencies, solution types, and delivery models. Through strong people leadership, disciplined operational governance, and executive-level engagement, you ensure agencies achieve operational readiness, sustained platform adoption, and measurable outcomes-while strengthening Axon's long-term strategic partnerships and growth opportunities. This role is designed for a leader who can balance people management, program oversight, and executive stewardship in high-visibility, mission-critical environments. What You'll Do Location: Remote within the US. Travel up to 40% Reports to: Senior Director, Customer Deployment & Technical Account Management Direct Reports: Up to 15 • Team & People Leadership • Lead, coach, and develop a team of Technical Account Managers supporting customers through embedded, regional, and traveling delivery models. • Set clear expectations for execution quality, onsite presence (where applicable), customer engagement, and accountability across varied engagement structures. • Develop talent capable of supporting Axon's software-centric and hardware-centric products • Drive skills development, performance management, and succession planning aligned to Axon's evolving ecosystem and customer needs. • Foster a culture of ownership, proactive problem-solving, and continuous improvement across geographically distributed teams. • Operational, Program & Hardware Oversight • Own portfolio-level delivery across assigned agencies, ensuring consistent execution of hardware deployments, software implementations, and integrated workflows. • Provide oversight for end-to-end delivery, including deployment planning, risk management, cross-functional coordination, and lifecycle support. • Ensure TAMs effectively manage dependencies across hardware provisioning, installation readiness, network requirements, software configuration, and agency workflows. • Establish and enforce standards, playbooks, and best practices for both hardware and software execution across all TAM engagement models. • Executive & Customer Engagement • Serve as the leadership escalation point for agency command staff, IT leadership, and internal Axon stakeholders. • Coach TAMs on executive communication, value articulation, and change leadership-particularly in complex or high-stakes hardware and platform deployments. • Partner closely with Sales, Professional Services, Support, and Product teams to align delivery with customer commitments and future-state strategy. • Act as a senior customer advocate within Axon, ensuring agency risks, needs, and expansion opportunities are clearly surfaced and addressed. • Metrics, Performance & Continuous Improvement • Own performance management across your portfolio, including: • Hardware and software deployment timelines • Issue resolution SLAs and escalation trends • Platform adoption and utilization metrics • CSAT, NPS, and overall program health indicators • Identify systemic delivery risks or friction points across hardware, software, or support models and drive corrective action. • Use data and operational insights to continuously refine delivery models and improve customer outcomes at scale. • Escalation & Coverage • Provide leadership-level escalation support during critical incidents, complex hardware deployments, or agency-impacting events. • Ensure appropriate coverage and continuity across embedded, regional, and traveling TAM models. • Maintain situational awareness across the portfolio without functioning as a primary individual contributor. What You Bring • Bachelor's degree in Business, Technology, Engineering, or a related field, or equivalent professional experience • 8+ years of experience in customer-facing technical delivery, program management, hardware/software deployments, or complex technology environments. • 5+ years of experience leading senior individual contributors in high-accountability, customer-facing roles. • Demonstrated ability to scale execution through teams operating across multiple delivery models. • Strong executive presence, with experience engaging command-level or senior customer stakeholders in mission-critical contexts. • Proven experience leading hardware and software deployments, including coordination across infrastructure, networking, and field operations. • Broad technical fluency across SaaS platforms, cloud services, networking, hardware systems, and integrated workflows. • Data-driven leadership approach with experience managing performance through KPIs, dashboards, and structured operational reviews. • Ability to operate effectively in ambiguous, fast-moving environments while maintaining clarity, discipline, and accountability. • Experience building custom Microsoft Power BI dashboards, visualizations, and interfaces with Microsoft SSRS to deliver meaningful and actionable insights is preferred • Experience building views, writing & optimizing queries, and creating reports in SQL Server is preferred • Experience working and supporting law enforcement software systems such as Computer Aided Dispatch (CAD), Records Management Systems (RMS) is preferred • Ability to obtain and maintain CJIS compliance and handle confidential and highly sensitive information. Benefits that Benefit You • Competitive salary and 401k with employer match • Discretionary paid time off • Paid parental leave for all • Medical, Dental, Vision plans • Fitness Programs • Emotional & Mental Wellness support • Learning & Development programs • And yes, we have snacks in our offices Benefits listed herein may vary depending on the nature of your employment and the location where you work. Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent - regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances - and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Leading strategic planning, operational excellence, and cross-team initiatives to improve organizational performance. | Requires 12+ years of experience in business operations or related fields, with strong leadership, analytical, and communication skills, and experience in fast-paced, high-growth environments. | Your Impact The Director, Enterprise Business Operations is a strategic and operational leader responsible for driving cross-functional execution, improving organizational efficiency, and enabling high-impact decision-making. This role partners closely with senior leadership across Product, Engineering, Finance, GTM, and Operations to define priorities, streamline processes, measure performance, and accelerate the business toward its long-term objectives. The ideal candidate is analytical, resourceful, highly organized, and comfortable operating at both strategic and tactical levels. They excel in ambiguous environments, influence without authority, and thrive in solving complex business problems. What You'll Do Location: This role is based out of one of our hub locations (Scottsdale AZ, Atlanta GA, Denver CO, Boston MA, Seattle WA, Washington DC, San Francisco CA) and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success. • Strategic Planning & Execution • Lead annual and quarterly strategic planning, partnering with executives to define goals, success metrics, and execution plans. • Translate high-level strategy into operational roadmaps, business cases, and actionable workstreams. • Drive cross-functional alignment and ensure teams are progressing against key initiatives. Operational Excellence • Identify inefficiencies and implement scalable processes, tools, and systems that improve productivity across the organization. • Develop and optimize operating rhythms (QBRs, weekly reviews, cross-functional standups, OKR tracking). • Build dashboards and frameworks to measure performance and support data-driven decision-making. Business Insights & Analytics • Conduct deep-dive analyses on operational performance, customer behavior, product usage, and financial metrics. • Partner with Finance to support forecasting, headcount planning, and resource allocation. • Create executive-level presentations that synthesize insights and recommendations. Program & Project Leadership • Lead mission-critical cross-company initiatives from concept through delivery. • Establish timelines, identify dependencies, mitigate risks, and ensure accountability. • Communicate progress, blockers, and outcomes to senior leadership. Cross-Functional Partnership • Serve as a connective tissue between Sales, Marketing, Customer Success, Professional Services, and Finance. • Build trusted relationships at all levels, influencing decisions through data, clarity, and strategic reasoning. • Facilitate collaboration and ensure information flows efficiently across teams. What You Bring • 8+ years (Senior Manager) or 12+ years (Director) of experience in Business Operations, Strategy, Management Consulting, Program Management, or similar fields. • Demonstrated success leading cross-functional initiatives in a high-growth or fast-paced environment. • Strong analytical skills with the ability to build models, interpret data, and create clear recommendations. • Excellent communication and storytelling abilities, including executive-level presentation skills. • Proven ability to operate autonomously, manage multiple workstreams, and navigate ambiguity. Preferred Qualifications • Experience in SaaS, hardware/software, technology, or product-driven organizations. • Familiarity with operational frameworks (OKRs, Lean, Agile, Six Sigma, etc.). • Strong business acumen with the ability to understand both market dynamics and internal operations. • Experience in both big tech and start-up environments Benefits that Benefit You • Competitive salary and 401k with employer match • Discretionary paid time off • Paid parental leave for all • Medical, Dental, Vision plans • Fitness Programs • Emotional & Mental Wellness support • Learning & Development programs • And yes, we have snacks in our offices Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Manage complex customer relationships, lead multi-stakeholder projects, and act as a strategic consultant to drive customer outcomes. | Requires 5+ years in customer success or related roles, experience with law enforcement or public safety preferred, strong communication and project management skills. | Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact: • We are seeking a Customer Success Manager (CSM) who thrives in high-stakes environments, builds trust with executive-level stakeholders, and drives meaningful outcomes for our clients. This individual will serve as the primary partner for our law enforcement and public safety customers, guiding them through onboarding, adoption, and ongoing success while balancing strategic relationship management with tactical project execution. The ideal candidate is consultative, assertive when needed, and unafraid to engage with difficult personalities. They bring curiosity, resilience, and executive presence to every interaction, ensuring they deliver results even under pressure. You will also work closely with multiple cross-functional teams by providing invaluable insight into customers’ needs and challenges, helping influence and guide internal product roadmaps and projects. As someone that wears multiple hats, from strategic advisor to project management to product expert to consultant, you will continually be focused on making your customers more efficient and more confident within their daily workflows. Location: Remote- Ideally, prefer to have this person located in California. Travel: 30-40% Reports to: Director of Customer Success, Major Accounts What You'll Do: • Lead customers through discovery sessions to uncover true needs, challenges, and opportunities for success. • Manage complex, multi-stakeholder projects from kickoff to completion, applying strategic project discipline to keep initiatives on track and within scope. • Navigate and resolve challenging personalities and situations with professionalism, confidence, and diplomacy. • Act as a strategic consultant, providing data-driven recommendations and guiding customers toward best practices in adoption and outcomes. • Build and maintain relationships at the executive level, demonstrating credibility, confidence, and the ability to influence. • Drive retention and growth by identifying expansion opportunities and ensuring customers realize the full value of our solutions. • Collaborate cross-functionally with internal teams (Product, Engineering, Support, Sales) to advocate for customer needs. What We Need: • Tenacity and Urgency – relentless focus on driving customer outcomes and overcoming obstacles. • Consultative Mindset – ability to ask the right questions, uncover true needs, and provide strategic guidance. • Assertiveness – confidence to set boundaries, influence stakeholders, and steer conversations toward solutions. • Executive Presence – polished, confident communicator capable of engaging senior leaders with credibility. • Project Management Expertise – strong organizational skills with proven ability to manage complex projects and competing priorities. • People Wrangler – emotional intelligence and resilience to navigate high-pressure, challenging interactions with professionalism. • Curiosity – natural drive to learn, understand, and explore new solutions for customers. • Law Enforcement Knowledge – understanding of public safety workflows, challenges, and operational environments. • Formal CSM Background – proven experience in a customer success role with measurable impact on retention and growth. • Discovery Skills – ability to uncover hidden pain points and opportunities through structured conversations. • Confidence – poised, adaptable, and effective in high-stakes, executive-level discussions. • * 5+ years in Customer Success, Account Management, or a related client-facing role. • Experience working with law enforcement, public safety, or highly regulated industries strongly preferred. • Some Sales experience preferred. • Formal training or certification in Customer Success, Account Management, or Project Management a plus. • Excellent communication, negotiation, and presentation skills. • Ability to travel as needed to support customer engagements. Benefits that Benefit You: • Competitive salary and 401k with employer match • Discretionary paid time off • Paid parental leave for all • Medical, Dental, Vision plans • Fitness Programs • Emotional & Mental Wellness support • Learning & Development programs • And yes, we have snacks in our offices Axon is a total compensation company, meaning compensation is made up of base pay and commission targets. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits(http://www.axon.com/careers/benefits). Base Pay Range $130,500—$208,800 USD Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Own electrical feasibility, design review, and scope definition for Vehicle Intelligence deployments, ensuring compliance and risk management. | Must have an active North Carolina Electrical Contractor license, 7+ years of electrical experience, and deep knowledge of AC electrical systems and NEC. | This a Full Remote job, the offer is available from: North Carolina (USA) Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact We are hiring a senior, licensed electrical professional to serve as the electrical subject matter expert (SME) within Axon’s Vehicle Intelligence Professional Services organization. This role is responsible for owning the AC electrical infrastructure scope for a growing portfolio of fixed, pole-mounted, and roadside technology deployments, including Automated License Plate Reader and related Vehicle Intelligence solutions. This Professional Services Manager will partner closely with customers, vendors, Sales, Product, and Deployment teams to ensure electrical feasibility, accurate scoping, and compliant execution. The role blends hands-on electrical expertise with program leadership, acting as the authority on power, infrastructure readiness, and electrical risk across complex deployments. This is not a traditional field electrician role — it is a strategic technical leadership position designed to de-risk delivery, control cost, accelerate deal velocity, and scale deployment throughout. Vehicle Intelligence deployments increasingly depend on reliable, compliant AC infrastructure. This role ensures Axon scales faster, delivers with confidence, and avoids unnecessary cost and risk by embedding licensed electrical expertise directly into Professional Services. This position directly supports revenue and deal velocity by enabling Axon to self-qualify for deployments that require licensed electrical oversight, accelerating permitting and inspections, and reducing late-stage electrical risk. This is a high-impact role with visibility across Sales, Product, Engineering, and Operations — ideal for a senior electrical professional who wants to influence strategy, not just installations. What You'll Do Location: Remote in the US, with 25% US-based travel Electrical & Infrastructure Ownership • Own electrical feasibility, design review, and scope definition for AC‑powered Vehicle Intelligence deployments. • Evaluate existing infrastructure (utility power, poles, cabinets, metering, grounding) and determine required electrical work. • Define compliant electrical approaches aligned with NEC, local AHJs, and utility requirements. • Serve as final authority on electrical assumptions used in proposals, SOWs, and deployment plans. Subject Matter Expertise (Internal & External) • Act as the primary electrical SME for customers, vendors, and internal teams. • Support Sales and Pre-Sales by validating electrical scope, risk, and cost during deal qualification. • Advise Product and Engineering on electrical design constraints, installation standards, and field realities. • Represent Axon credibly with inspectors, utilities, and permitting authorities when required. • Serve as Axon’s qualifying individual for electrical contractor licensing requirements where applicable. • Act as QA authority for projects that require an Electrical Contractor’s license. Vendor & Partner Management • Review vendor proposals, pricing, and scope for accuracy and compliance. • Identify and mitigate over‑scoping, under‑scoping, and non‑compliant vendor practices. • Establish repeatable electrical standards and playbooks for partners. Program & Delivery Leadership • Lead electrical risk management for deployments, identifying issues early and driving resolution. • Support Professional Services Managers and Deployment Managers with electrical decision-making. • Create and maintain electrical SOPs, scoping templates, and training materials. • Drive consistency and scalability across regions as Vehicle Intelligence deployments grow. • Participate in selective site walks, inspections, and field validations to de-risk complex deployments (travel ~25%). What You Bring • Must have an active North Carolina Electrical Contractor (EC) license, in good standing. • 7+ years of experience in electrical infrastructure, commercial power systems, or related fields. • Deep knowledge of AC electrical systems, including services, panels, grounding, conduit, and outdoor installations. • Strong working knowledge of the National Electrical Code (NEC). • Demonstrated experience scoping, estimating, or overseeing electrical work for commercial or municipal projects. • Ability to translate technical electrical requirements into clear business and delivery decisions. • Comfortable engaging with customers, inspectors, utilities, and executive stakeholders. • Bachelor’s degree in Engineering, Construction Management, or related field or equivalent professional experience. Preferred Qualifications • North Carolina Alarm Systems Licensing Board license. • Master Electrician license or equivalent advanced credential. • Experience supporting camera, ALPR, ITS, EVSE, security, or smart‑city deployments. • Experience working with utilities, pole owners, and public‑sector customers. Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes. This offer from "Axon" has been enriched by Jobgether.com and got a 74% flex score.

Manage customer relationships, advocate for customer needs, ensure product adoption, and collaborate with technical teams to resolve issues. | 5-7+ years in customer success or account management, SaaS or public safety experience preferred, strong communication and analytical skills, proactive and empathetic approach. | Note: The job is a remote job and is open to candidates in USA. Axon is on a mission to Protect Life, focusing on critical safety and justice issues with their ecosystem of devices and cloud software. The Senior Customer Success Manager will ensure customer satisfaction and drive long-term success by acting as the primary point of contact, helping customers maximize the value of Axon's solutions and services. Responsibilities • Customer Relationship Management: Maintain and nurture strong, long-term relationships with customers by understanding their unique needs, challenges, and goals • Advocate for Customers: Serve as the voice of the customer within the organization, collaborating with product, support, and engineering teams to ensure customer feedback is integrated into future development • Proactive Engagement: Regularly check in with open customers to anticipate their needs, identify challenges, opportunities for expansion, and offer solutions to improve their experience • Product Expertise: Become a Prepared platform subject matter expert educating customers on the best ways to fully leverage all features to meet their operational needs • Customer Retention & Growth: Focus on customer retention by ensuring high satisfaction and identify opportunities for upselling or cross-selling additional solutions that can further enhance their outcomes • Performance Tracking & Reporting: Monitor customer usage metrics and proactively address any areas for improvement, ensuring customers are achieving their goals and adhering to best practices • Issue Resolution: Triage and resolve customer issues in collaboration with the technical support team, providing prompt solutions and maintaining a positive customer experience • Customer Success Strategy: Assist in refining and implementing the customer success strategy, tailoring Skills • 5-7+ years in customer success, account management, or a related field responsible for customer retention and expansion, preferably in the SaaS or public safety industries • Excellent written and verbal communication, with the ability to translate complex concepts into clear, actionable insights • Strong analytical skills and the ability to creatively solve customer needs and drive product adoption • Proven track record of fostering relationships with key decision-makers and stakeholders • Comfortable working in a fast-paced startup environment with a willingness to adapt and grow alongside the company • Ability to quickly learn and become proficient in new technologies and systems • Passion for helping customers succeed, with a proactive and empathetic approach to addressing their needs • Direct experience in the 911 space or at a company that supports 911 services (e.g., emergency call handling, dispatch technology, or related public safety communications systems) Benefits • Competitive salary and 401k with employer match • Discretionary paid time off • Paid parental leave for all • Medical, Dental, Vision plans • Fitness Programs • Emotional & Mental Wellness support • Learning & Development programs • And yes, we have snacks in our offices Company Overview • Axon provides electronic control devices to law enforcement and corrections agencies. It was founded in 1993, and is headquartered in Scottsdale, Arizona, USA, with a workforce of 1001-5000 employees. Its website is https://www.axon.com. Company H1B Sponsorship • Axon has a track record of offering H1B sponsorships, with 3 in 2025, 3 in 2024, 7 in 2023, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.

Manage and grow strategic accounts within the public safety sector, building multi-stakeholder relationships, coordinating cross-functional teams, and driving revenue growth. | 3+ years in enterprise SaaS or complex B2B sales, experience managing large multi-stakeholder accounts, proficiency with CRM tools like Salesforce, and ability to travel extensively. | This a Full Remote job, the offer is available from: United States Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact: As an Account Manager focused on Major Law Enforcement Accounts, you’ll play a key role in driving strategic growth and supporting public safety transformation across some of the largest city police departments and county sheriff’s offices in the Western U.S. Working in close partnership with a Key Account Leader, you’ll co-own revenue goals, deepen customer relationships, coordinate resources, and help ensure our solutions drive measurable outcomes. You are a relationship builder, a proactive closer, and an expert at orchestrating cross-functional success — from initial discovery to long-term adoption. You thrive in complexity, have deep customer empathy, and can navigate the nuance of major government agency environments. Your work will directly support our mission: to protect life through transformative technology. What You'll Do: Location: Remote in territory Travel: 60%+ Reports to: Director of Sales Drive Revenue & Growth • Close new business and expansions across a territory of major city police departments and county sheriff’s offices. • Build and manage a long-term growth pipeline; maintain accurate forecasts in Salesforce (stage, close date, next steps). • Co-own a quota alongside a Key Account Leader; all closed revenue is team-attributed. Lead Strategic Customer Engagement • Build and expand multi-threaded relationships with senior agency stakeholders. • Identify whitespace, align Axon solutions to customer priorities, and execute on territory growth plans. • Participate in executive meetings and QBRs to reinforce value, gather feedback, and uncover new opportunities. Coordinate Cross-Functional Execution • Act as the primary liaison between the customer and internal teams (CSMs, Solutions, Legal, Services). • Scope clean, aligned deals and ensure seamless handoff and execution for post-sale success. • Monitor service fulfillment and escalate risks to ensure customer outcomes stay on track. Operate with Excellence • Use Salesforce and AI tools (like ChatGPT) to enhance productivity, insights, and communication. • Deliver with clarity, urgency, and a high level of ownership from pipeline to post-sale success. What You'll Bring: • 3+ years in enterprise SaaS, strategic account management, or complex B2B sales • Proven success managing large, multi-stakeholder accounts — preferably in the public sector or public safety • Experience with sales forecasting, pipeline management, and CRM tools (Salesforce) • Comfortable owning a quota and aligning deeply with cross-functional partners to deliver outcomes • Exceptional communication skills, with the ability to influence across roles and levels • High ownership mentality — you treat your accounts like your business • Must be able to travel 60-80% within territory Benefits that Benefit You: • Competitive salary and 401k with employer match • Discretionary paid time off • Paid parental leave for all • Medical, Dental, Vision plans • Fitness Programs • Emotional & Mental Wellness support • Learning & Development programs • And yes, we have snacks in our offices Benefits listed herein may vary depending on the nature of your employment and the location where you work Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes. This offer from "Axon" has been enriched by Jobgether.com and got a 74% flex score.

Manage complex deployments of SaaS solutions, provide technical support, and foster strong customer relationships within law enforcement agencies. | Requires 4+ years in technical account management, experience with SaaS deployment, data reporting skills, and familiarity with law enforcement systems. | Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact As a Technical Account Manager, you will be a key player in deploying and supporting Axon’s software solutions directly within law enforcement agencies. You will leverage your expertise in Axon products and services to provide high-level technical support, manage complex deployments, and foster strong customer relationships. You will serve as the primary point of contact for your assigned agencies, handling major technical issues, driving software adoption, and acting as an advocate for the customer within Axon. Your work will contribute to enhancing public safety and saving lives by ensuring our technology is effectively utilized by those who need it most. What You’ll Do Location: On-site in Philadelphia, PA with Philadelphia PD, minimum 4 days per week Reports To: Manager of Technical Account Management Services Lead Technical Support: Act as the main technical liaison for assigned agencies, diagnosing and resolving complex technical issues with Axon's products and services. Drive Deployments: Collaborate with deployment teams to design, configure, test, and implement Axon software solutions, ensuring successful rollouts. Manage Crisis Situations: Respond quickly to critical technical issues, acting as a crisis manager to restore functionality and minimize impact on agency operations. Advocate for Customers: Represent agency needs and feedback internally at Axon, influencing product development and service improvements. Promote Best Practices: Guide agencies through change management processes, identifying pain points and providing solutions to optimize software usage and adoption. Collaborate Across Teams: Work closely with cross-functional teams, including engineering, product management, and sales, to ensure a seamless customer experience. Data Management and Reporting: Utilize tools like Microsoft Power BI, SQL Server, and Form Builder/JSON to build custom dashboards, manage data integrations, and support reporting needs. Training and Education: Provide advanced training and training documentation to agency staff on Axon’s products and services, ensuring they are well-equipped to use the tools effectively. Provide Onsite Support: Work onsite with customers to resolve issues, provide training, and ensure the agency's needs are met promptly. What You Bring Education: Bachelor’s degree in business administration, computer science, or a related field, or equivalent experience. Experience: 4+ years of experience in a technical account management or similar customer-facing role, preferably within the public safety or software sectors. Technical Expertise: Demonstrated experience in deploying SaaS solutions, including configuring, testing, and troubleshooting complex software applications. Customer Relationship Management: Proven ability to build and maintain relationships with diverse stakeholders, acting as a trusted advisor and advocate for customers. Cross-Functional Collaboration: Experience working with cross-functional teams (engineering, marketing, sales, customer support) to deliver high-quality support and product improvements. Problem Solving: Strong skills in root cause analysis, troubleshooting, and the use of tools like Splunk, JIRA, and Salesforce. Technical Skills: Advanced knowledge of Windows OS, networking (routing, switching, Wi-Fi), cloud solutions, virtualization, and storage. Data Analytics and Reporting: Experience with data management and reporting tools (Microsoft Power BI, SQL Server) and creating meaningful insights. Flexibility: Willingness to work onsite with customers and be available outside of normal business hours for critical issues. Compliance: Ability to pass a Criminal Justice Information Services (CJIS) background check and handle confidential information with discretion. Advanced Technical Skills: Experience building custom dashboards, writing SQL queries, and using advanced analytics tools. Experience in Public Safety: Previous experience supporting or working with public safety or law enforcement agencies. Certifications: Relevant technical certifications (e.g., Microsoft, Cisco, ITIL) are a plus. Law Enforcement Systems: Familiarity with law enforcement software systems such as RMS, CAD, and CJIS standards is highly desirable. Benefits that Benefit You Competitive salary and 401k with employer match Discretionary paid time off Paid parental leave for all Medical, Dental, Vision plans Fitness Programs Emotional & Mental Wellness support Learning & Development programs Benefits listed herein may vary depending on the nature of your employment and the location where you work. Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Manage and grow relationships with major law enforcement agencies, coordinate cross-functional teams, and drive revenue growth in public safety accounts. | 3+ years in enterprise SaaS or complex B2B sales, experience with public sector or safety accounts, CRM proficiency, and strong communication skills. | Join Axon and be a Force for Good. At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact: As an Account Manager focused on Major Law Enforcement Accounts, you'll play a key role in driving strategic growth and supporting public safety transformation across some of the largest city police departments and county sheriff's offices in the Western U.S. Working in close partnership with a Key Account Leader, you'll co-own revenue goals, deepen customer relationships, coordinate resources, and help ensure our solutions drive measurable outcomes. You are a relationship builder, a proactive closer, and an expert at orchestrating cross-functional success - from initial discovery to long-term adoption. You thrive in complexity, have deep customer empathy, and can navigate the nuance of major government agency environments. Your work will directly support our mission: to protect life through transformative technology. What You'll Do: Location: Remote in territory Travel: 60%+ Reports to: Director of Sales Drive Revenue & Growth • Close new business and expansions across a territory of major city police departments and county sheriff's offices. • Build and manage a long-term growth pipeline; maintain accurate forecasts in Salesforce (stage, close date, next steps). • Co-own a quota alongside a Key Account Leader; all closed revenue is team-attributed. Lead Strategic Customer Engagement • Build and expand multi-threaded relationships with senior agency stakeholders. • Identify whitespace, align Axon solutions to customer priorities, and execute on territory growth plans. • Participate in executive meetings and QBRs to reinforce value, gather feedback, and uncover new opportunities. Coordinate Cross-Functional Execution • Act as the primary liaison between the customer and internal teams (CSMs, Solutions, Legal, Services). • Scope clean, aligned deals and ensure seamless handoff and execution for post-sale success. • Monitor service fulfillment and escalate risks to ensure customer outcomes stay on track. Operate with Excellence • Use Salesforce and AI tools (like ChatGPT) to enhance productivity, insights, and communication. • Deliver with clarity, urgency, and a high level of ownership from pipeline to post-sale success. What You'll Bring: • 3+ years in enterprise SaaS, strategic account management, or complex B2B sales • Proven success managing large, multi-stakeholder accounts - preferably in the public sector or public safety • Experience with sales forecasting, pipeline management, and CRM tools (Salesforce) • Comfortable owning a quota and aligning deeply with cross-functional partners to deliver outcomes • Exceptional communication skills, with the ability to influence across roles and levels • High ownership mentality - you treat your accounts like your business • Must be able to travel 60-80% within territory Benefits that Benefit You: • Competitive salary and 401k with employer match • Discretionary paid time off • Paid parental leave for all • Medical, Dental, Vision plans • Fitness Programs • Emotional & Mental Wellness support • Learning & Development programs • And yes, we have snacks in our offices Benefits listed herein may vary depending on the nature of your employment and the location where you work Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent - regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances - and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Manage technical support, deployments, and customer relationships for law enforcement agencies using Axon products. | Requires 4+ years in technical account management, experience with SaaS deployment, data reporting tools, and familiarity with law enforcement systems. | Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact As a Technical Account Manager, you will be a key player in deploying and supporting Axon’s software solutions directly within law enforcement agencies. You will leverage your expertise in Axon products and services to provide high-level technical support, manage complex deployments, and foster strong customer relationships. You will serve as the primary point of contact for your assigned agencies, handling major technical issues, driving software adoption, and acting as an advocate for the customer within Axon. Your work will contribute to enhancing public safety and saving lives by ensuring our technology is effectively utilized by those who need it most. What You’ll Do Location: On-site in Philadelphia, PA with Philadelphia PD, minimum 4 days per week Reports To: Manager of Technical Account Management Services • Lead Technical Support: Act as the main technical liaison for assigned agencies, diagnosing and resolving complex technical issues with Axon's products and services. • Drive Deployments: Collaborate with deployment teams to design, configure, test, and implement Axon software solutions, ensuring successful rollouts. • Manage Crisis Situations: Respond quickly to critical technical issues, acting as a crisis manager to restore functionality and minimize impact on agency operations. • Advocate for Customers: Represent agency needs and feedback internally at Axon, influencing product development and service improvements. • Promote Best Practices: Guide agencies through change management processes, identifying pain points and providing solutions to optimize software usage and adoption. • Collaborate Across Teams: Work closely with cross-functional teams, including engineering, product management, and sales, to ensure a seamless customer experience. • Data Management and Reporting: Utilize tools like Microsoft Power BI, SQL Server, and Form Builder/JSON to build custom dashboards, manage data integrations, and support reporting needs. • Training and Education: Provide advanced training and training documentation to agency staff on Axon’s products and services, ensuring they are well-equipped to use the tools effectively. • Provide Onsite Support: Work onsite with customers to resolve issues, provide training, and ensure the agency's needs are met promptly. What You Bring • Education: Bachelor’s degree in business administration, computer science, or a related field, or equivalent experience. • Experience: 4+ years of experience in a technical account management or similar customer-facing role, preferably within the public safety or software sectors. • Technical Expertise: Demonstrated experience in deploying SaaS solutions, including configuring, testing, and troubleshooting complex software applications. • Customer Relationship Management: Proven ability to build and maintain relationships with diverse stakeholders, acting as a trusted advisor and advocate for customers. • Cross-Functional Collaboration: Experience working with cross-functional teams (engineering, marketing, sales, customer support) to deliver high-quality support and product improvements. • Problem Solving: Strong skills in root cause analysis, troubleshooting, and the use of tools like Splunk, JIRA, and Salesforce. • Technical Skills: Advanced knowledge of Windows OS, networking (routing, switching, Wi-Fi), cloud solutions, virtualization, and storage. • Data Analytics and Reporting: Experience with data management and reporting tools (Microsoft Power BI, SQL Server) and creating meaningful insights. • Flexibility: Willingness to work onsite with customers and be available outside of normal business hours for critical issues. • Compliance: Ability to pass a Criminal Justice Information Services (CJIS) background check and handle confidential information with discretion. • Advanced Technical Skills: Experience building custom dashboards, writing SQL queries, and using advanced analytics tools. • Experience in Public Safety: Previous experience supporting or working with public safety or law enforcement agencies. • Certifications: Relevant technical certifications (e.g., Microsoft, Cisco, ITIL) are a plus. • Law Enforcement Systems: Familiarity with law enforcement software systems such as RMS, CAD, and CJIS standards is highly desirable. Benefits that Benefit You • Competitive salary and 401k with employer match • Discretionary paid time off • Paid parental leave for all • Medical, Dental, Vision plans • Fitness Programs • Emotional & Mental Wellness support • Learning & Development programs Benefits listed herein may vary depending on the nature of your employment and the location where you work. Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.