Axis Communications Inc

Provide bilingual technical support for network cameras and security solutions via phone, chat, and helpdesk, troubleshoot network and software issues, escalate complex problems, and mentor others. | Minimum 2 years call center experience with excellent customer service, bilingual Portuguese and English, knowledge of network protocols and device configuration, strong troubleshooting and communication skills. | Job Title Technical Services Engineer - Bilingual - Portuguese + English Job Description Looking for a new start? Think bigger. Think Axis! At Axis Communications we believe in innovating for a smarter, safer world. We just happen to provide cutting-edge security solutions across the globe. While each ‘Axian’ has his or her own motivators, we all share the same core values. The Technical Services Engineer - Bilingual (Portuguese with English) - (Hybrid position) troubleshoots and resolves configuration, network and software issues for our IP network cameras, physical access control, and security solutions while utilizing resources of peers, knowledgebase, and software development engineering teams. This is a Hybrid position (one week onsite in the office and one week remote/work from home) based out of our Chelmsford, MA headquarters (after completing initial training and meeting desired KPI's). This gives our employees the much needed flexibility and helps us maintain contact with our culture and fellow Axians. Employees are welcome to work full time in the office if they prefer. Salary: $75,000 annually (English only role) $79,500 annually (Bilingual - English with Portuguese/Spanish/French) Shift and Language Requirement: 11:30 a.m. to 8:00 p.m. shift, and Portuguese (A must have!) Spanish / French language is always a plus! What You’ll Do Here… Provide world-class technical support for partners and end customers via inbound telephone, online helpdesk, and live chat cases Manage a high work volume with time-bound constraints Analyze problems and identify solutions by utilizing databases of existing issues, debugging tools and simple or moderate lab simulations Ensure escalations and handoffs are efficient by documenting cases clearly and completely Escalate and collaborate with Software and/or Hardware Engineering to see the problem through to resolution Develop subject matter expertise and train/mentor others Use troubleshooting skills to: perform lab replications, research more difficult problems, test engineering provided fixes to ensure the solution resolves the customer’s problem What We Are Looking For… Minimum 2 years’ experience in a call center-type environment with an excellent customer service background Secondary language skill: Portuguese with English - A Must! Knowledge of network routing and switching protocols Experience configuring PCs, installing various operating systems and software applications Experience configuring switches, routers, and other network-related components Ability to resolve issues and troubleshoot in an unscripted manner Excellent communication and interpersonal skills Self-motivated and energetic with a positive approach to problem solving Eye for details with good time management skills - must be able to handle multiple issues in an organized manner Valued, But Not Required … Fundamental understanding of physical access control and security systems Experience with Salesforce Service Cloud CRM system/help desk applications CCTV/IP Camera installation/configuration Basic understanding of electricity concepts Professional degrees/certifications: CompTIA, Cisco, Microsoft, PSP etc. Physical Demands and Travel… Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee is occasionally required to lift 20-25 lbs. Expected travel time for this position is 10% (domestic and international) What we offer... Axis is a company that puts our employees first. Here is just a glimpse of what we do for our ‘Axians’: Inspire you to grow and develop through employer-offered training as well as tuition reimbursement Take care of more than just the ‘work you’, but rather the ‘whole you’ through our health, dental, vision, and fitness/health and wellness programs Support parents and children through paid parental leave and help alleviate costs through a dependent care reimbursement account Encourage work/life balance with generous vacation benefit, plus a 3-week sabbatical on your 5-year anniversary (and every 5 years after!) Help prepare for your life after retirement through our 401(k) program and employer matching Ready to Act Taking the first step to become an Axian is easy - all you have to do is apply! Want to know more about Axis? Visit our web site at www.axis.com. Certain roles at Axis require background checks, which means applicable verifications will be done in these recruitments. Notice will be provided before we take any action. About Axis Communications We enable a smarter, safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader, we offer solutions in video surveillance, access control, intercom, and audio systems, enhanced by intelligent analytics applications. With around 5000 committed employees in over 50 countries, we collaborate with partners worldwide. Together, we thrive in our friendly, open, and collaborative culture and inspire each other to think beyond the expected. United by our commitment to inclusion, diversity, and sustainability, we consistently seek to develop our skills and way of working. Let´s create a smarter, safer world For more information about Axis, please visit our website www.axis.com. Listen to Get To Know Axis – Podcast We enable a smarter, safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader, we offer solutions in video surveillance, access control, intercom, and audio systems, enhanced by intelligent analytics applications. Axis for cities Axis podcast playlist

Lead and manage a technical support team, handle escalations, coach team members, improve service processes, and collaborate cross-functionally. | 5+ years in service/support environment, 2+ years leadership, bachelor’s or equivalent in computer science or related IT field, strong coaching and problem-solving skills. | Job Title Team Lead, Technical Services Job Description Looking for a new start? Think bigger. Think Axis! The Americas Technical Services Team is looking for a highly motivated and experienced Team Lead to join our high-performing team in delivering world-class technical support to both internal and external customers. In this role, you will lead a team responsible for providing exceptional service through telephone, online helpdesk, and live chat, while fostering a culture of innovation and continuous improvement. As a champion of creative problem-solving, you will empower your team to deliver outstanding support solutions that enhance customer and employee satisfaction, contributing to a smarter, safer world and upholding the high standards of Axis Technical Services. Daily operations involve managing technical escalations, collaborating with sales teams, and ensuring customer success. Beyond the core responsibilities of coaching, conflict resolution, and team engagement, expect fun activities like team travel, kickoff events, introductory day trips for lunch, and opportunities to build strong relationships with your colleagues. The position is based in our Chelmsford, MA corporate headquarters. What you’ll do here as a Team Lead, Technical Services? Lead, coach, and mentor team members, emphasizing continuous learning to enhance skills and performance Manage team performance, including conflict resolution, daily direction, and communication to maintain a high level of service Ensure timely and efficient handling of service requests and evaluate processes for improvement Conduct performance assessments and use them to identify training needs and create individual development plans Gather, present, and analyze metrics to improve operational efficiency and service delivery Assign/coordinate work projects and create team member schedules Act as the main point of contact for escalations and assist in resolving complex inquiries Manage training materials and initiatives, ensuring alignment with team development needs Recruit and onboard new staff, focusing on candidates with high potential Promote a positive, collaborative, and growth-oriented team culture What/Who are we looking for? Proven coaching-oriented leadership style including leading through periods of change Ability to be a leader who empowers others, holds them accountable, and gains satisfaction from others’ success High level of emotional intelligence, self-awareness, and resiliency Ability to solve problems and work cross-functionally with other departments to meet team objectives Proven self-starter with the ability to think strategically We'd love to hear that you have/are: Bachelor’s degree or equivalent experience in computer science or related IT field 5+ years of professional experience in a service or support environment 2+ years of people leadership experience Valued but not Required: Experience within the IT and/or security industry Experience with Salesforce and other Support Ticketing Systems Presentation and People Engagement Skills Data Analysis and Interpretation Understanding proactive customer engagement Physical demands: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands: Employee is occasionally required to lift 20-25 lbs. Expected travel time for this position is up to 10% annually. Pay range: The approximate pay range for this location and position is $85-95K. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual's qualifications, experience, knowledge, skills, and abilities as well as physical work location within the state. What Axis has to offer: Axis is a company that puts our employees first. Here is just a glimpse of what we do for our ‘Axians’: Inspire you to grow and develop through employer-offered training as well as tuition reimbursement Take care of more than just the ‘work you’, but rather the ‘whole you’ through our health, dental, vision, and fitness/health and wellness programs Support parents and children through paid parental leave and help alleviate costs through a dependent care reimbursement account Encourage work/life balance with generous vacation benefit, plus a 3-week sabbatical on your 5-year anniversary (and every 5 years after!) Help prepare for your life after retirement through our 401(k) program and employer matching Ready to Act? Join us in this exciting challenge by clicking the apply button! Type of Employment Permanent Employment Posting End Date 2025-10-02 Certain roles at Axis require background checks, which means applicable verifications will be done in these recruitments. Notice will be provided before we take any action. About Axis Communications We enable a smarter, safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader, we offer solutions in video surveillance, access control, intercom, and audio systems, enhanced by intelligent analytics applications. With around 5000 committed employees in over 50 countries, we collaborate with partners worldwide. Together, we thrive in our friendly, open, and collaborative culture and inspire each other to think beyond the expected. United by our commitment to inclusion, diversity, and sustainability, we consistently seek to develop our skills and way of working. Let´s create a smarter, safer world For more information about Axis, please visit our website www.axis.com. Listen to Get To Know Axis – Podcast We enable a smarter, safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader, we offer solutions in video surveillance, access control, intercom, and audio systems, enhanced by intelligent analytics applications. Axis for cities Axis podcast playlist

Plan and execute regional digital and channel marketing campaigns, coordinate with partners, optimize marketing funnels, manage social media, and report on campaign performance. | Bachelor’s degree, 2-4 years B2B marketing experience, digital marketing skills, channel marketing knowledge, strong project management, communication skills, and proficiency with CRM/marketing automation tools. | Job Title Field Marketing Coordinator, West Job Description About Axis Communications At Axis Communications, we enable a smarter, safer world by creating network solutions that provide insights for improving security and business efficiencies. Our culture is rooted in collaboration, innovation, and a passion for excellence. As a leader in network video and surveillance, we’re constantly pushing boundaries—and we need people who are ready to grow with us. Summary Axis Communications is seeking a detail-oriented and creative Field Marketing Coordinator to join our dynamic marketing team. In this office-based role, you will support and execute regional marketing initiatives with a strong focus on digital and B2B channel marketing. Reporting to the Field Marketing Manager, you will collaborate closely with sales, marketing, and partner teams to develop and implement strategies that drive brand awareness, generate demand, and support business growth across the West region. The ideal candidate thrives in a high-energy team and collaborative environment, brings strategic thinking and hands-on execution to every project, and should live within driving distance of Irvine, CA. Responsibilities Plan, execute, and measure digital marketing campaigns (email, newsletters, social, webinars, landing pages, paid media) tailored to regional goals and partner priorities Support partner/channel marketing efforts by coordinating with resellers, distributors, and technology partners to co-develop campaigns, collateral, and joint events Optimize marketing funnels by improving the user experience on websites and landing pages, and optimizing campaigns for conversions Manage social media presence and create engaging content, run paid social media campaigns, and monitor social media analytics Plan and create successful marketing initiatives within the business area and execute content creation, including flyers, brochures, ads, giveaways, etc. Plan and execute the local Academy marketing strategy to drive fill rates Help execute centrally planned marketing initiatives in the field with the right “local flare” Keep detailed reports on all business area marketing expenses to ensure finances are in line with the yearly budget Analyze campaign performance by tracking key metrics, reporting on campaign performance, and identifying areas for improvement Own regional marketing reporting to provide monthly highlights to the Field Marketing Manager Support the local Axis Experience Center and Experience Center Coordinator with coverage as needed Other duties as assigned Required Skills & Qualifications Bachelor’s degree in Marketing, Communications, Business, or related field 2–4 years of marketing experience, preferably in B2B technology, security, or channel-driven industries Proven experience in digital marketing tactics: email marketing, paid search/social, content creation, and analytics Understanding of channel marketing models and experience working with resellers and distribution partners Highly detailed and strong project management skills with the ability to manage multiple initiatives and deadlines Excellent communication skills—both written and verbal Data-driven mindset with the ability to translate analytics into insights and action Proficient with CRM and marketing automation tools (Salesforce, Marketing Cloud – formerly Pardot, etc.) and social media Self-starter with a collaborative attitude and a passion for marketing innovation Physical Demands: The physical demands and work environment characteristics described here represent those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. Employee is occasionally required to lift 20-25 lbs. Expected travel time for this position is 10% Salary Range: $72,000 - $80,000 annually Type of Employment Permanent Employment Posting End Date 2025-08-27 Certain roles at Axis require background checks, which means applicable verifications will be done in these recruitments. Notice will be provided before we take any action. About Axis Communications We enable a smarter, safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader, we offer solutions in video surveillance, access control, intercom, and audio systems, enhanced by intelligent analytics applications. With around 5000 committed employees in over 50 countries, we collaborate with partners worldwide. Together, we thrive in our friendly, open, and collaborative culture and inspire each other to think beyond the expected. United by our commitment to inclusion, diversity, and sustainability, we consistently seek to develop our skills and way of working. Let´s create a smarter, safer world For more information about Axis, please visit our website www.axis.com. Listen to Get To Know Axis – Podcast We enable a smarter, safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader, we offer solutions in video surveillance, access control, intercom, and audio systems, enhanced by intelligent analytics applications. Axis for cities Axis podcast playlist