Avinode Group

Lead onboarding and implementation of Avinode’s payment platform, guide customers through setup and integration, collaborate cross-functionally, and improve onboarding processes. | 3+ years in customer-facing implementation or technical consulting, strong payment systems knowledge, API integration experience, excellent communication, and familiarity with Salesforce or Jira. | Description: • As a Payment Implementation Specialist, deliver a seamless onboarding experience for customers adopting Avinode’s integrated payment platform. • Lead the implementation and onboarding of Avinode’s payment platform for new and existing customers globally. • Guide customers through the setup, configuration, and integration of our third-party payment provider, including API-related steps. • Consult with customers on best practices, compliance requirements, and payment workflows to ensure a smooth go-live. • Proactively reinforce the value proposition of the payment platform throughout implementation to drive adoption and engagement. • Act as the technical point of contact during the onboarding phase, partnering with the Payment Solutions Manager for larger or more complex customers. • Collaborate with Payment Operations, Product, Engineering, and Customer Success to escalate issues, manage dependencies, and drive resolution. • Maintain detailed documentation of implementation steps, configurations, and customer needs for transition to support and success teams. • Identify opportunities to improve onboarding processes, sales enablement, and self-service resources (Help Center/Academy) to improve adoption. Requirements: • 3+ years of experience in a customer-facing implementation, onboarding, or technical consulting role, ideally in fintech or payment platforms. • Strong understanding of payment systems, including credit card processing, ACH, Fedwire, SEPA, and cross-border transactions. • Hands-on experience with onboarding platforms that include APIs, integrations, or third-party vendor configurations. • Excellent problem-solving skills and the ability to manage multiple implementations simultaneously. • Strong communication skills with the ability to explain technical concepts to both technical and non-technical stakeholders. • Comfortable working with finance teams and executives (e.g. Controllers, CFO’s), with the ability to understand their priorities, speak their language, and align implementation to financial processes and compliance needs. • Highly organized and detail-oriented, with a proactive and collaborative mindset. • Familiarity with tools like Salesforce, Jira, or implementation project tools is a plus. • Able to role model Avinode Group core values. Benefits: • We are proud to offer you a workplace where we have high engagement and where creativity and curiosity is always much appreciated. Your ideas will be heard. • Ability to schedule your calendar with flexible work locations. • Competitive salary and benefits • Synergy events where all Noders across meet each other to collaborate on a professional level as well as having fun which is equally as important. • Great opportunities to develop certain skill or to learn new things with trainings. We want to support your development and dreams.