AVI-SPL

Supports sales and marketing efforts for UCC and AV solutions, including partner collaboration, demand creation, and customer lifecycle activities. | Requires 5+ years in UCC, AV, or enterprise tech sales/support, with technical knowledge of collaboration platforms, and relevant certifications. | Essential Duties and Responsibilities • Accelerates demand generation, sales pipeline growth, and marketing programs that enable AVI-SPL Account Managers to win business and expand market share in target markets. • Supports frontline sales managers in executing effective UCC Cloud go to market strategies and establishing a sales coaching program where required. • Supports buying and selling processes at all stages, from lead generation through win/loss as it relates to customer experiences and life-cycle activities. • Actively partners with the focused collaboration solution partners or manufacturer - Microsoft, Cisco, Zoom, and UCaaS and CCaaS providers to promote Cloud sales at AVISPL, and develops co-sell motion activities that drive new opportunities to AVISPL sales teams. • Self-starter with the ability to create leads and support growth in market or territory related to voice, contact center and other related technologies and the ability to execute and meet deadlines. • Ability to hunt for new opportunities and network create relationships with key partner suppliers to drive net new leads for the business. • Business management capabilities, reporting into leadership activities and pipeline management/accuracy within internal AVI SPL systems. • Supports training, content/sales messaging, processes, practices, forms, and tools to support the sales force. • Supports Customers Experience programs for all UCC Platform Products as well as Voice and Phone projects and coordinates Customer Experience activities for promoting adoption, expansion, and renewal throughout the Customer life-cycle. • Understand our global capabilities with UCC Cloud. Support all the global locations through the licensing design, quoting and buying process. • Host regular meeting cadence with necessary internal AVI-SPL stakeholders to ensure alignment with internal/external needs and the overall UCC Practice-strategy • Attend regular meetings with voice collaboration and service sales teams. • Assist the key practice leads in managing opportunities and driving demand for those platforms within AVI SPL and outside AVI SPL with new and current customers. • Provide leadership to ensure that the business outcomes, user experience and ongoing user adoption is consistently attained throughout AVI-SPL and for our customers • Other duties assigned as needed Skills and Abilities • Must have ability to lead and contribute individually, as well as work productively within a team and across functional disciplines • Strong communication skills, both written and oral along with professional, interpersonal and relationship building skills • Strong business acumen and ability to interface credibly at the CxO level • Strong ability to multi-task, prioritize, manage time and work in a self-directed manner • Deep knowledge of the focused collaboration solution partners or manufacturers - Microsoft, Cisco, Zoom - and select UCaaS and CCaaS platforms (Ring Central, Vonage, 8 by 8, Five Nine, Genesys, Nice, Avaya, Mitel), both technical and sales related. • Demonstrate leadership and management skills in a team-oriented, collaborative environment • Exceptional strategic thinking and structured problem-solving skills • Technical aptitude and ability to be a self-driven learner with credible understanding of UCC, IT, Audio/Visual, Collaboration and Meeting space technologies overall • Must have intimate knowledge of regional differences in support of international deployments • Proficient with Microsoft Office (Word, Excel, Outlook), Microsoft Project and Adobe Acrobat Education and/or Experience • Minimum of a 4-year degree or comparable industry experience is required • Experience working with international accounts/program deployments preferred • Relevant Microsoft, Cisco, Zoom and/or Google Certifications preferred. Especially sales focused certifications. • Sales and Sales Support Experience Preferred • 5+ years of experience in UCC, AV technology or Enterprise Technology management preferred Working Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The work environment is generally moderate in noise (inter-office conversations and computers/printers). Physical Requirements The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. • This position regularly requires employees to sit, walk, and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment Work Hours Work hours may vary based on client requirements and may include travel to various locations in support of the account AVI-SPL reserves the right to alter work hours and work location as deems necessary AVI-SPL is an AA/Disabled/Veteran Protected EmployerVEVRAA Federal Contractor AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state or local law. Pay Type Min Base Max Base Salary + Uncapped Commissions $65k $90k This pay range represents the base salary for this position. Actual compensation within the range will depend on a variety of factors including but not limited to experience, skills, and location.

Translate customer needs into detailed AV system designs, collaborate with stakeholders, and support project implementation. | Requires experience in AV system design, industry standards knowledge, and relevant certifications, which are not present in your profile. | Description WHO WE ARE AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward. WHAT YOU’LL DO The Design Engineer transforms customer needs into actionable solutions through system design and detailed documentation. You will work closely with sales team members, including Account Managers, to understand client requirements, identify potential risks and communicate with stakeholders. This role involves presenting solutions and explaining complex technical designs in a simple way that helps customers clearly see how the solutions meet their needs. By creating accurate, comprehensive design packages, you ensure the project team has the details needed for successful execution. Strong problem-solving skills that balance addressing customer desires and satisfaction with internal business needs are essential. The Design Engineer takes ownership and responsibility for accuracy and feasibility of designs ensuring successful project execution through collaboration and support. Day-To-Day Responsibilities: Pre-Sales Design and Proposal Efforts Collaborate with Account Managers to understand customer requirements and translate them into functional system designs. Participate in client discussions to explain design concepts and demonstrate how proposed systems meet their needs. Provide labor estimates and material requirements to support the sales proposal creation. Develop and maintain comprehensive design standards packages tailored for large and repeat customer accounts. Design Responsibilities Develop detailed system documentation, including a bill of materials, conceptual block diagrams, infrastructure plans, and scopes of work. Determine infrastructure requirements, such as power, data, and conduit, during pre-sales efforts and coordinate with general contractors. Assess project risks and account for site conditions, scheduling requirements, and dependencies in the design. Review pre-construction documentation to ensure clarity and alignment with project objectives. Coordinate with vendors, architects, consultants and contractors to align designs with project constraints during design development. Project Responsibilities Support project teams during implementation and provide technical input as the “design authority” as needed. Perform additional tasks, responsibilities, and projects as needed to support the team and organization, ensuring flexibility in adapting to evolving priorities and objectives. WHAT WE’RE LOOKING FOR Must-Haves: Core Competencies and Skills Strong problem-solving skills and the ability to identify and address risks effectively. Customer-focused mindset with a commitment to delivering solutions that exceed expectations Effective Stakeholder Communication: Experience conveying technical concepts to both technical and non-technical audiences, including clients, project managers, and field teams. Detail-Oriented: knows the difference between “good enough” and “perfect” and strives for accuracy in work. Experience working in cross-functional teams, including sales, project managers, and vendors. Ability to meet deadlines and manage priorities independently in a fast-paced environment. Self-directed learning habits to stay current with emerging AV technologies, industry standards, and best practices through ongoing education or certifications. Technical Expertise and Knowledge Proficiency in design and configuration of AV systems, including software tools and standards. A working understanding of IP networking, including topologies, AVoIP, and network design architecture. Familiarity with AV/IT industry standards such as AVIXA, ANSI/TIA, or other relevant guidelines. Familiarity with tools such as CAD (e.g., AutoCAD, Bluebeam Revu) Familiarity with common infrastructure requirements, including power, data, and conduit, and how they integrate into AV systems. Two (2) or more relevant audio/DSP certifications (Biamp, Q-SYS, BSS, Extron, Shure, etc.) Valid driver’s license and a motor vehicle record meeting company standards. Minimum of a high school diploma or equivalent. Nice-To-Haves: Formal education in Electronics, Engineering, or a related field preferred. Three (3) years of experience in audiovisual system design or integration. AVIXIA General CTS (Certified Technical Specialist) is preferred. Experience with Enterprise VC solutions (Zoom, Microsoft Teams, Google Meet, Cisco Webex/Telepresence)-both hardware and software. Field Knowledge: Prior exposure to on-site project work, including installation oversight or field troubleshooting to bridge design and implementation. WHY YOU’LL LIKE WORKING HERE Medical benefits, including vision and dental Paid holidays and PTO Enjoyable and dynamic company culture Training and professional development opportunities MORE ABOUT US AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor. AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.

As a Proposal Specialist, you will oversee all organizational aspects of daily proposals, ensuring the security and integrity of all documents. You will coordinate the internal flow and review of proposal outputs and manage the overall proposal process to ensure compliance with deadlines and quality standards. | The ideal candidate must possess excellent analytical and structured problem-solving skills, along with strong attention to detail and organizational skills. Fluency in Spanish, both spoken and written, is required, in addition to proficiency in English. | Description WHO WE ARE AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward. WHAT YOU’LL DO As a Proposal Specialist you will be responsible for overseeing all organizational aspects of daily proposals, ensuring the security and integrity of all documents. Key duties include coordinating the internal flow and review of proposal outputs, scheduling tasks and meetings, and creating detailed proposal plans with defined milestones, templates, and writing assignments. This role provides case studies, references, and project team bios, while managing the overall proposal process to ensure compliance with deadlines and quality standards. This position assists with proposal delivery, contributes to performance improvements, manages collateral in a centralized database, and builds relationships with sales personnel. Day-To-Day Responsibilities: Responsible for all organizational aspects and required response materials for day-to-day proposals ensuring security and integrity of all proposal documents Lead for coordinating internal flow and review of all proposal outputs Coordinates schedules and all associated meetings Creates proposal plan, schedules: tasks, internal milestones, defines SMEs required, compliance matrix, tailored template/outline, writing assignments, defines required collateral Provides case study, references (tracks usage) and project team bios Manages overall process of proposal work to ensure compliance and timelines Assists with proposal delivery in portal, etc. as applicable Contributes to continuous performance and quality improvements Helps to manage collateral in centralized data base and ensures deadlines and quality standards are met Establish professional relationships with sales personnel This role requires strong Spanish language skills, both verbal and written, to support communication with customers and teams across Spanish-speaking regions. WHAT WE’RE LOOKING FOR Must-Haves: Excellent analytical and structured problem-solving skills Excellent capability to switch tasks while adapting to changing priorities Energized self-starter capable of working and thinking independently and ensuring to meet deadlines Excellent attention to detail and organizational skills Must have clear and professional communication skills (written and oral) both internally and externally Proficient with Microsoft Office (Word, Excel, Outlook) Effective communication and interaction with employees, clients, and colleagues and the ability to work effectively with all levels of the organization Demonstrated Seller focus and client communication skills Fluency in Spanish (spoken and written) is required for this position, in addition to proficiency in English WHY YOU’LL LIKE WORKING HERE Medical benefits, including vision and dental Paid holidays, sick days, and personal days Enjoyable and dynamic company culture Training and professional development opportunities MORE ABOUT US AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor. AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account. Pay Type Min Base Max Base Hourly $24.04/hr $28.85/hr This pay range represents the base salary for this position. Actual compensation within the range will depend on a variety of factors including but not limited to experience, skills, and location.

The Technical Support Engineer is responsible for delivering remote technical support of Pro A/V and Video Teleconferencing solutions to customers. They serve as an escalation point for other technical and non-technical team members, ensuring prompt and efficient support. | A High School Diploma or equivalent is required, with a preference for formal education in Electronics or a related field. Candidates should have a minimum of 2-3 years of AV/Teleconferencing experience and 2 years of customer service experience. | Description Job Summary The Technical Support Engineer is responsible for delivering remote technical support of Pro A/V and Video Teleconferencing solutions to customers and serving as an escalation point for other technical and non-technical team members alike. The Technical Support Engineer (TSE) Level 2 can be either the initial or secondary contact point for AVI-SPL customers both internal and external. Essential Duties and Responsibilities Ensure customers are receiving prompt and efficient technical support of ProAV and Video Conferencing solutions. Handle and respond to inbound phone calls, email inquiries, and escalations from Technical Support Representatives. Participate in On-site dispatching, technical troubleshooting and case remediation Maintain the TSE case load while managing other common tasks including but not limited to: Triage/root cause analysis, Dispatching field technicians, ordering parts/ issuing RMA’s Troubleshoot, document and issue remediation methodologies for contracted and T&M-based clients Provide client support to users in the operations and configuration of videoconferencing systems Participate as needed in prescribed training curriculum Follow up on open issues with escalation groups to provide feedback to customer May need to travel to various job sites Obtain/maintain industry/manufacturer hardware certifications as required Other duties assigned as needed Skills and Abilities Communicate and interact with internal employees, clients and colleagues in a professional and timely manner Self-starter capable of working independently and ensuring to meet deadlines Excellent communication and interpersonal skills, both verbal and written Ability to balance multiple tasks with changing priorities Excellent structured problem-solving skills Demonstrate time management skills with attention to detail Ability to troubleshoot basic AV and Video Teleconferencing issues Education and/or Experience High School Diploma or equivalent is required Formal education in Electronics or related field preferred Minimum 2-3 years AV/Teleconferencing experience Minimum 2 years customer service experience Demonstrated knowledge of Video Teleconferencing endpoints and infrastructure Demonstrated knowledge of AV Control systems and integrated room peripherals is desired This position requires the applicant to hold industry-recognized certifications as prescribed Working Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The work environment is generally moderate in noise (inter-office conversations and computers/printers). Physical Requirements The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. This position regularly requires employees to sit, walk, and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment Direct Reports None Work Hours AVI-SPL reserves the right to alter work hours and work location as deems necessary AVI-SPL is an Equal Opportunity Employer/AA/Disabled/Veteran ProtectedVEVRAA Federal Contractor Pay Type Min Base Max Base Hourly $24.30/hr $32.60/hr This pay range represents the base salary for this position. Actual compensation within the range will depend on a variety of factors including but not limited to experience, skills, and location.