AVI-SPL

As a Proposal Specialist, you will oversee all organizational aspects of daily proposals, ensuring the security and integrity of all documents. You will coordinate the internal flow and review of proposal outputs and manage the overall proposal process to ensure compliance with deadlines and quality standards. | The ideal candidate must possess excellent analytical and structured problem-solving skills, along with strong attention to detail and organizational skills. Fluency in Spanish, both spoken and written, is required, in addition to proficiency in English. | Description WHO WE ARE AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward. WHAT YOU’LL DO As a Proposal Specialist you will be responsible for overseeing all organizational aspects of daily proposals, ensuring the security and integrity of all documents. Key duties include coordinating the internal flow and review of proposal outputs, scheduling tasks and meetings, and creating detailed proposal plans with defined milestones, templates, and writing assignments. This role provides case studies, references, and project team bios, while managing the overall proposal process to ensure compliance with deadlines and quality standards. This position assists with proposal delivery, contributes to performance improvements, manages collateral in a centralized database, and builds relationships with sales personnel. Day-To-Day Responsibilities: Responsible for all organizational aspects and required response materials for day-to-day proposals ensuring security and integrity of all proposal documents Lead for coordinating internal flow and review of all proposal outputs Coordinates schedules and all associated meetings Creates proposal plan, schedules: tasks, internal milestones, defines SMEs required, compliance matrix, tailored template/outline, writing assignments, defines required collateral Provides case study, references (tracks usage) and project team bios Manages overall process of proposal work to ensure compliance and timelines Assists with proposal delivery in portal, etc. as applicable Contributes to continuous performance and quality improvements Helps to manage collateral in centralized data base and ensures deadlines and quality standards are met Establish professional relationships with sales personnel This role requires strong Spanish language skills, both verbal and written, to support communication with customers and teams across Spanish-speaking regions. WHAT WE’RE LOOKING FOR Must-Haves: Excellent analytical and structured problem-solving skills Excellent capability to switch tasks while adapting to changing priorities Energized self-starter capable of working and thinking independently and ensuring to meet deadlines Excellent attention to detail and organizational skills Must have clear and professional communication skills (written and oral) both internally and externally Proficient with Microsoft Office (Word, Excel, Outlook) Effective communication and interaction with employees, clients, and colleagues and the ability to work effectively with all levels of the organization Demonstrated Seller focus and client communication skills Fluency in Spanish (spoken and written) is required for this position, in addition to proficiency in English WHY YOU’LL LIKE WORKING HERE Medical benefits, including vision and dental Paid holidays, sick days, and personal days Enjoyable and dynamic company culture Training and professional development opportunities MORE ABOUT US AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor. AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account. Pay Type Min Base Max Base Hourly $24.04/hr $28.85/hr This pay range represents the base salary for this position. Actual compensation within the range will depend on a variety of factors including but not limited to experience, skills, and location.

The Technical Support Engineer is responsible for delivering remote technical support of Pro A/V and Video Teleconferencing solutions to customers. They serve as an escalation point for other technical and non-technical team members, ensuring prompt and efficient support. | A High School Diploma or equivalent is required, with a preference for formal education in Electronics or a related field. Candidates should have a minimum of 2-3 years of AV/Teleconferencing experience and 2 years of customer service experience. | Description Job Summary The Technical Support Engineer is responsible for delivering remote technical support of Pro A/V and Video Teleconferencing solutions to customers and serving as an escalation point for other technical and non-technical team members alike. The Technical Support Engineer (TSE) Level 2 can be either the initial or secondary contact point for AVI-SPL customers both internal and external. Essential Duties and Responsibilities Ensure customers are receiving prompt and efficient technical support of ProAV and Video Conferencing solutions. Handle and respond to inbound phone calls, email inquiries, and escalations from Technical Support Representatives. Participate in On-site dispatching, technical troubleshooting and case remediation Maintain the TSE case load while managing other common tasks including but not limited to: Triage/root cause analysis, Dispatching field technicians, ordering parts/ issuing RMA’s Troubleshoot, document and issue remediation methodologies for contracted and T&M-based clients Provide client support to users in the operations and configuration of videoconferencing systems Participate as needed in prescribed training curriculum Follow up on open issues with escalation groups to provide feedback to customer May need to travel to various job sites Obtain/maintain industry/manufacturer hardware certifications as required Other duties assigned as needed Skills and Abilities Communicate and interact with internal employees, clients and colleagues in a professional and timely manner Self-starter capable of working independently and ensuring to meet deadlines Excellent communication and interpersonal skills, both verbal and written Ability to balance multiple tasks with changing priorities Excellent structured problem-solving skills Demonstrate time management skills with attention to detail Ability to troubleshoot basic AV and Video Teleconferencing issues Education and/or Experience High School Diploma or equivalent is required Formal education in Electronics or related field preferred Minimum 2-3 years AV/Teleconferencing experience Minimum 2 years customer service experience Demonstrated knowledge of Video Teleconferencing endpoints and infrastructure Demonstrated knowledge of AV Control systems and integrated room peripherals is desired This position requires the applicant to hold industry-recognized certifications as prescribed Working Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The work environment is generally moderate in noise (inter-office conversations and computers/printers). Physical Requirements The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. This position regularly requires employees to sit, walk, and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment Direct Reports None Work Hours AVI-SPL reserves the right to alter work hours and work location as deems necessary AVI-SPL is an Equal Opportunity Employer/AA/Disabled/Veteran ProtectedVEVRAA Federal Contractor Pay Type Min Base Max Base Hourly $24.30/hr $32.60/hr This pay range represents the base salary for this position. Actual compensation within the range will depend on a variety of factors including but not limited to experience, skills, and location.