AVI-SPL

Support pre-sales and post-sales AV system design, validation, and client communication, including creating diagrams, system descriptions, and technical support. | Extensive experience in AV design and implementation, proficiency in networking and AVoIP, strong communication skills, and ability to travel internationally. | Description WHO WE ARE AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward. XTG is a global team that develops, designs, and supports experiential projects in partnership with AVI-SPL regional offices. As part of XTG (Experience Technology Group), Design Engineers provide proposal details and pre-sales coordination for creative AV designs to enable experiential storytelling. This customer-facing, senior design role supports pre-sales creative engineering and provides on-going post-sales project support. WHAT YOU’LL DO A Senior Design Engineer’s main function is to provide presales support by acting as a technical consultant to the sale force with generating functional system descriptions, block flow diagrams, estimating hours, highlighting logistical challenges for the sales team to consider while pricing the opportunity, and equipment lists to enable generation of customer proposals. A Senior Design Engineer is also leveraged by the post sales team for project engineering and or on going project consultation. In addition, this role is expected to review and validate the work of a Design Engineer 1 and 2. This position will be a part of an Experiential COE and will work collaboratively with an XTG Technologist and XTG Program Manager to support work in a variety of verticals with an emphasis on human-centric design to transform spaces through the application of experiential technology. Day-to-Day Responsibilities: Provide creative technology design support, in partnership with XTG Creative Technologists, for XTG and their partners Translate customer requirements of XTG Creative Technologist or Creative Partner vision into functional system designs and proposals Communicate design intent with hand sketches, electronic drawings, renderings, diagrams, outlines, storyboards, and/or narratives Take ownership of problem-solving Develop engineering and architectural (RCP/Floor Plan) drawings, calculations, and facilitate coordination with other disciplines and trades Review pre-construction design and documentation Assist with technical design pricing and identify any logistical challenges Generate functional system descriptions and block diagrams Provide engineering support to project installation team when needed Serve as Customer liaison for engineering inquiries Meet with vendors/prospective vendors to help evaluate products and identify new creative technologies Post sales project consultation Review and validate the work of lower-level Design Engineers Support of meetings outside of local time zones is required (approximately 20 times per year) Other duties as needed WHAT WE’RE LOOKING FOR Must Haves: Excellent customer-facing and communication skills Ability to communicate and interact with internal employees, clients, and colleagues in a professional and timely manner Track record of designing and implementing experiential AV solutions Advanced proficiency in Networking and AVoIP solutions Ability to work and think creatively and independently with a "how can it be done" mentality to ensure deadlines are met and problems are solved Ability to diagnose complex system problems Proficiency with test and calibration equipment Support user acceptance testing Advanced computer skills as required for the design, configuration, and operation of AV equipment Ability to travel internationally is required Valid Driver's License and a Motor Vehicle Record that meets AVI-SPL driving standards Nice-to-Haves: Formal education in Systems Engineering, Networking, Electronics or related field preferred Previous work with a consultancy, creative agency, production house, or creative fabricator preferred At least 10 years of AV experience is preferred CTS-I and CTS-D preferred A minimum of 6 *years of AV experience plus a four-year degree or military experience may be considered in place of job experience WHY YOU’LL LIKE WORKING HERE Medical benefits, including vision and dental Paid holidays, sick days, and personal days Enjoyable and dynamic company culture Training and professional development opportunities MORE ABOUT US AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor. AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account. Pay Type Min Base Max Base Salary $99k $125k This pay range represents the base salary for this position. Actual compensation within the range will depend on a variety of factors including but not limited to experience, skills, and location.

Generate sales for audiovisual systems by developing client relationships, preparing bids and contracts, and meeting sales quotas. | High school diploma minimum, 5-7 years direct selling experience in AV/VTC preferred, strong communication and organizational skills. | Description Job Summary Generate sales for Audio Visual systems through developing and maintaining client relationships and expanding the company's current client base. Essential Duties and Responsibilities Identify sales prospects within assigned territory and provide accurate forecasts and activity reports to management Analyze cross-selling and up-selling opportunities ensuring that all company products and services have been thoroughly presented and the sales cycle successfully executed Exhibit a consultative sales approach to determine a customer's visual collaboration needs. Develop price quotations and bid responses that are complete accurate and profitable. Prepare contracts and pricing strategies for targets accounts and submit all required documentation  Work with the installation team to ensure a smooth transition from sale to installation  Responsible for developing and executing quarterly sales plans to expand existing client base and generate new business to meet established quota Attend and participate in weekly office sales meetings Meet or exceed aggressive monthly GP quota Design and implement focused prospecting tools such as webinars seminars and email campaigns to increase sales and expand our customer base in the designated territory Establish professional relationships with manufacturer sales and sales engineering personnel. Actively use internal databases to complete client contact information provide detailed notes and track pending activities Follow up on leads within 24 hours of client inquiry Represent company at technological briefings and trade shows as assigned Participate in training and professional development activities as prescribed by management  Monitor non-installed product commissions on a weekly basis to ensure timely completion by the end of the month Other duties assigned as neededSkills and Abilities  Ability to understand present and demonstrate visual collaboration products and services to end user customers Ability to balance multiple tasks with changing priorities  Ability to work and think independently and ensuring to meet deadlines Demonstrated ability to maintain strict confidentiality and handle sensitive matters with discretion Excellent attention to detail and organizational skills  Must have clear and professional communication skills (written and oral) both internally and externally Proficient with Microsoft Office (Word Excel Outlook) Effective communication and interaction with employees clients and colleagues and the ability to work effectively with all levels of the organizationEducation and/or Experience  Minimum High school diploma or equivalent  A four year degree is preferred  At least 5-7 years' experience of direct selling in the AV/VTC area is a preferred Working Envi

As a Proposal Specialist, you will oversee all organizational aspects of daily proposals, ensuring the security and integrity of all documents. You will coordinate the internal flow and review of proposal outputs and manage the overall proposal process to ensure compliance with deadlines and quality standards. | The ideal candidate must possess excellent analytical and structured problem-solving skills, along with strong attention to detail and organizational skills. Fluency in Spanish, both spoken and written, is required, in addition to proficiency in English. | Description WHO WE ARE AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward. WHAT YOU’LL DO As a Proposal Specialist you will be responsible for overseeing all organizational aspects of daily proposals, ensuring the security and integrity of all documents. Key duties include coordinating the internal flow and review of proposal outputs, scheduling tasks and meetings, and creating detailed proposal plans with defined milestones, templates, and writing assignments. This role provides case studies, references, and project team bios, while managing the overall proposal process to ensure compliance with deadlines and quality standards. This position assists with proposal delivery, contributes to performance improvements, manages collateral in a centralized database, and builds relationships with sales personnel. Day-To-Day Responsibilities: Responsible for all organizational aspects and required response materials for day-to-day proposals ensuring security and integrity of all proposal documents Lead for coordinating internal flow and review of all proposal outputs Coordinates schedules and all associated meetings Creates proposal plan, schedules: tasks, internal milestones, defines SMEs required, compliance matrix, tailored template/outline, writing assignments, defines required collateral Provides case study, references (tracks usage) and project team bios Manages overall process of proposal work to ensure compliance and timelines Assists with proposal delivery in portal, etc. as applicable Contributes to continuous performance and quality improvements Helps to manage collateral in centralized data base and ensures deadlines and quality standards are met Establish professional relationships with sales personnel This role requires strong Spanish language skills, both verbal and written, to support communication with customers and teams across Spanish-speaking regions. WHAT WE’RE LOOKING FOR Must-Haves: Excellent analytical and structured problem-solving skills Excellent capability to switch tasks while adapting to changing priorities Energized self-starter capable of working and thinking independently and ensuring to meet deadlines Excellent attention to detail and organizational skills Must have clear and professional communication skills (written and oral) both internally and externally Proficient with Microsoft Office (Word, Excel, Outlook) Effective communication and interaction with employees, clients, and colleagues and the ability to work effectively with all levels of the organization Demonstrated Seller focus and client communication skills Fluency in Spanish (spoken and written) is required for this position, in addition to proficiency in English WHY YOU’LL LIKE WORKING HERE Medical benefits, including vision and dental Paid holidays, sick days, and personal days Enjoyable and dynamic company culture Training and professional development opportunities MORE ABOUT US AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor. AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account. Pay Type Min Base Max Base Hourly $24.04/hr $28.85/hr This pay range represents the base salary for this position. Actual compensation within the range will depend on a variety of factors including but not limited to experience, skills, and location.

The Technical Support Engineer is responsible for delivering remote technical support of Pro A/V and Video Teleconferencing solutions to customers. They serve as an escalation point for other technical and non-technical team members, ensuring prompt and efficient support. | A High School Diploma or equivalent is required, with a preference for formal education in Electronics or a related field. Candidates should have a minimum of 2-3 years of AV/Teleconferencing experience and 2 years of customer service experience. | Description Job Summary The Technical Support Engineer is responsible for delivering remote technical support of Pro A/V and Video Teleconferencing solutions to customers and serving as an escalation point for other technical and non-technical team members alike. The Technical Support Engineer (TSE) Level 2 can be either the initial or secondary contact point for AVI-SPL customers both internal and external. Essential Duties and Responsibilities Ensure customers are receiving prompt and efficient technical support of ProAV and Video Conferencing solutions. Handle and respond to inbound phone calls, email inquiries, and escalations from Technical Support Representatives. Participate in On-site dispatching, technical troubleshooting and case remediation Maintain the TSE case load while managing other common tasks including but not limited to: Triage/root cause analysis, Dispatching field technicians, ordering parts/ issuing RMA’s Troubleshoot, document and issue remediation methodologies for contracted and T&M-based clients Provide client support to users in the operations and configuration of videoconferencing systems Participate as needed in prescribed training curriculum Follow up on open issues with escalation groups to provide feedback to customer May need to travel to various job sites Obtain/maintain industry/manufacturer hardware certifications as required Other duties assigned as needed Skills and Abilities Communicate and interact with internal employees, clients and colleagues in a professional and timely manner Self-starter capable of working independently and ensuring to meet deadlines Excellent communication and interpersonal skills, both verbal and written Ability to balance multiple tasks with changing priorities Excellent structured problem-solving skills Demonstrate time management skills with attention to detail Ability to troubleshoot basic AV and Video Teleconferencing issues Education and/or Experience High School Diploma or equivalent is required Formal education in Electronics or related field preferred Minimum 2-3 years AV/Teleconferencing experience Minimum 2 years customer service experience Demonstrated knowledge of Video Teleconferencing endpoints and infrastructure Demonstrated knowledge of AV Control systems and integrated room peripherals is desired This position requires the applicant to hold industry-recognized certifications as prescribed Working Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The work environment is generally moderate in noise (inter-office conversations and computers/printers). Physical Requirements The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. This position regularly requires employees to sit, walk, and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment Direct Reports None Work Hours AVI-SPL reserves the right to alter work hours and work location as deems necessary AVI-SPL is an Equal Opportunity Employer/AA/Disabled/Veteran ProtectedVEVRAA Federal Contractor Pay Type Min Base Max Base Hourly $24.30/hr $32.60/hr This pay range represents the base salary for this position. Actual compensation within the range will depend on a variety of factors including but not limited to experience, skills, and location.

The Software Engineer will develop and maintain libraries for internal use and provide support and training to field programmers. This role also involves generating documentation and ensuring global standards are defined. | Candidates should have a minimum of 4 years of experience with Object Oriented programming languages and familiarity with video conferencing services. A formal education in Computer Science or a related field is preferred. | Description Job Summary A Systems Integration Software Engineer stives to enhance the full stack possibilities of control system programming. This function applies traditional software engineering tools, languages, and principles to the AV integration process of embedded control system programming. This role will be developing new technologies and working with our partners to improve products and applications. This role will also enable production programmers to leverage these tools and technologies though seamless integrations, knowledge transfer, and supporting others leveraging these technologies directly. Providing leadership and guidance to a wide range of programmers with varying skill sets is required. Essential Duties and Responsibilities Develop and maintain libraries for major platforms for internal AVI-SPL use. Develop and maintain unit, integration, and regression tests for those libraries. Generate development documentation for field programmers to implement. Provide support of those libraries to the field programmers. Provide support and training to the field programmers to ensure global standards are defined. Train others on new and upcoming technologies and tools Other duties assigned as needed Skills and Abilities Ability to work in a team in an Agile manor Communicate and interact with internal employees, clients, and colleagues in a professional and timely manner Ability to diagnose complex system problems Advanced computer skills as required for the design, configuration, and operation of platform development Ability to balance multiple tasks with changing priorities Ability to work and think independently and ensuring to meet deadlines Strong organizational skills and excellent attention to detail Effective communication and interaction with employees, clients, and colleagues and the ability to work effectively with all levels of the organization Demonstrated customer service focus and client communication skills Education and/or Experience Minimum high school diploma or equivalent Formal education in Computer Science, Electronics, or related field preferred Minimum 4 years’ experience with Object Oriented programming languages Demonstrated experience with video conferencing services/devices and deploying 3rd party control systems Demonstrated experience with C#, Javascript, Lua, HTML, CSS, Powershell Scripting Demonstrated experience with CI/CD pipelines and automated build processes Understanding of agile software development methodologies Working Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The work environment is generally moderate in noise (inter-office conversations and computers/printers). Physical Requirements The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. This position regularly requires employees to sit, walk, and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment Direct Reports This position does not have any direct reports Work Hours AVI-SPL reserves the right to alter work hours and work location as deems necessary AVI-SPL is an Equal Opportunity Employer/AA/Disabled/Veteran ProtectedVEVRAA Federal Contractor Pay Type Min Base Max Base Salary $95k $120k This pay range represents the base salary for this position. Actual compensation within the range will depend on a variety of factors including but not limited to experience, skills, and location.