AvaSure

Manage customer accounts, drive retention and growth, and ensure customer success through strategic engagement. | Bachelor's degree and 4-6 years in customer success or account management, preferably in healthcare SaaS/technology, with experience managing complex accounts. | AvaSure is revolutionizing healthcare with cutting-edge virtual care solutions that protect patients and empower clinical teams. We’re proud of our collaborative culture where innovation thrives and every team member is valued. Want to be part of something meaningful? Apply today and help us shape the future of healthcare! Position Summary: The Customer Success Manager is responsible for driving customer retention, account growth, and value realization across a portfolio of mid- to high complexity accounts. This role plays a critical part in advancing customer relationships toward greater maturity by identifying opportunities for expansion and preparing accounts for scalable success. Through proactive engagement, strategic guidance, and strong relationship management, the CSM ensures customers are positioned to achieve their business goals while supporting long-term partnership growth. Responsibilities: Own customer outcomes across a portfolio of accounts. Lead strategic planning sessions and business reviews. Lead customer onboarding, adoption, and engagement milestones. Build strong relationships across operational and managerial levels. Track adoption and performance metrics to identify risks and opportunities. Partner across functions to resolve issues and surface enhancements. Promote customer advocacy (references, case studies, etc.). Support growth by identifying upsell or expansion potential. Deliver on performance targets tied to retention, expansion, and CSAT and NPS. Competencies: Strategic Customer Engagement and Relationship Management Retention and Value Realization Business Outcome Framing and ROI Communication Escalation Management and Resolution CRM Tools and CS Technology Platforms (e.g., Dynamics, Gainsight, Salesforce or similar) Strong communication and presentation skills Problem-solving and solution-oriented mindset Ability to manage multiple priorities in a dynamic environment Customer empathy and a proactive approach to value delivery Supervisory Requirements: None Education & Experience: Bachelor’s degree or equivalent professional experience 4–6 years in customer success, account management, or a related role preferably within healthcare SaaS/technology Demonstrated ability to manage moderate-to-complex accounts and deliver measurable results Physical Demands & Working Environment: Must be able to sit for much of the workday with periodic walking and/or standing. Must be able to work in an office environment or remotely within standard business hours. This role requires approximately 30% travel. Compensation & Benefits Base Salary Range: $76,000 - $92,000 per year Bonus Eligibility: Yes, bonus eligible for non-sales roles. Benefits Offered: AvaSure sponsored Medical, Dental & Vision Safe Harbor 401K with Employer Matching up to 4% HSA Employer Contributions, Employer Paid Life, Short-term and Long-term Disability, and AD&D Insurance Plans Flexible Time Off Plan & Paid Holidays Parental Leave Generous Tuition & Continuing Education Reimbursement available Employee Referral Bonus FLSA Classification: Exempt Position Type: Full-time Location: United States | Remote Why AvaSure? As the pioneer and expert in inpatient telehealth, AvaSure has provided safer environments with over 2 million patients monitored and 200 million monitored hours. By continuing to reduce adverse events, and by optimizing workforce efficiencies for the nation's top health systems, AvaSure has consistently lowered the cost of care while providing safer, more efficient healthcare for everyone.​ Diversity creates a healthier work environment: AvaSure is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Leading and managing machine learning systems and teams to develop AI solutions, which is unrelated to your expertise. | Requires extensive experience in machine learning, computer vision, LLMs, and software engineering, which you do not possess. | AvaSure is revolutionizing healthcare with cutting-edge virtual care solutions that protect patients and empower clinical teams. We’re proud of our collaborative culture where innovation thrives and every team member is valued. Want to be part of something meaningful? Apply today and help us shape the future of healthcare! Position Summary: The Machine Learning Manager is a hands-on technical leader and people manager responsible for designing, building, deploying, and scaling production-grade machine learning systems, with a strong emphasis on computer vision, deep learning, and large language models (LLMs). This role leads a team of machine learning engineers while remaining actively involved in architecture decisions, model development, ML Ops, and critical code paths. The Machine Learning Manager partners closely with Product, Engineering, Clinical, and Operations teams to deliver reliable, ethical, and scalable AI solutions that directly impact customer outcomes. The ideal candidate combines strong technical depth, pragmatic leadership, and a bias toward execution, and thrives in environments where strategy and hands-on delivery are equally important. Responsibilities: Lead the end-to-end machine learning lifecycle, including data ingestion, model development, training, evaluation, deployment, monitoring, and iteration. Own and evolve ML Ops architecture, including CI/CD for models, feature pipelines, model versioning, monitoring, and retraining strategies. Serve as a player-coach, contributing directly to design reviews, code reviews, prototyping, and implementation for high-impact initiatives. Architect and deploy computer vision models (e.g., CNNs, transformers, multimodal models) and LLM-based systems (e.g., prompt pipelines, fine-tuning, RAG, evaluation frameworks). Establish and track model performance, reliability, scalability, and ethical AI metrics, ensuring compliance with internal standards and regulatory expectations. Lead project planning, feasibility analysis, and technical scoping for new AI-driven functionality. Identify technical risks early and develop mitigation and contingency plans. Maintain and design software primarily in Python, with the ability to contribute to or review code in C/C++, Java, JavaScript, C#, and mobile frameworks as needed. Ensure strong testing discipline, including unit testing, integration testing, and test-driven development (TDD) practices. Apply and mentor on software design patterns, debugging strategies, and production troubleshooting best practices. Collaborate cross-functionally to align priorities, manage dependencies, and communicate progress, tradeoffs, and outcomes. Write and present technical and executive-level status updates to stakeholders. Oversee software and model releases and communicate release readiness and impact Competencies: Artificial Intelligence (AI) Machine Learning & Deep Learning Computer Vision Large Language Models (LLMs) Data Modeling & Data Science Predictive Analytics ML Ops & DevOps Strategic Planning & Execution Technical Project Management Ethical AI & Model Governance Supervisory Requirements: Directly manage machine learning engineers, including task assignment, performance management, mentoring, and career development. Conduct regular 1:1 meetings, support goal setting, and provide actionable feedback. Identify and remove blockers to keep the team productive and focused. Participate in hiring decisions, technical interviews, and onboarding of new team members. Partner with senior leadership and HR on team growth planning, compensation, and performance calibration. Foster a culture of psychological safety, transparency, accountability, and continuous learning Education & Experience: Bachelor’s degree in Computer Science, Engineering, Data Science, or a related field (Master’s preferred). 7+ years of professional experience in machine learning or related engineering roles. 1–3+ years of people leadership experience, preferably managing ML or data-focused teams. Demonstrated, hands-on experience with: Computer vision frameworks (e.g., PyTorch, TensorFlow, OpenCV). LLMs and modern NLP systems, including prompt engineering, fine-tuning, evaluation, and deployment. At least two machine learning frameworks. Strong proficiency in Python; experience with production-grade ML systems. Proven ability to define, estimate, and deliver complex technical projects on schedule. Experience designing task hierarchies, managing scope across features and epics, and balancing technical debt with delivery. Excellent communication skills with both technical and non-technical stakeholders. Demonstrated initiative in improving systems, processes, and codebases. Strong collaboration skills and a positive, team-first mindset. Physical Demands & Working Environment: Must be able to sit for much of the workday with periodic walking and/or standing. Must be able to work in an office environment. Compensation & Benefits Base Salary Range: $170,000 - $190,000 per year Bonus Eligibility: Yes, bonus eligible for non-sales roles. Benefits Offered: AvaSure sponsored Medical, Dental & Vision Safe Harbor 401K with Employer Matching up to 4% HSA Employer Contributions, Employer Paid Life, Short-term and Long-term Disability, and AD&D Insurance Plans Flexible Time Off Plan & Paid Holidays Parental Leave Generous Tuition & Continuing Education Reimbursement available Employee Referral Bonus FLSA Classification: Exempt Position Type: Full-time Location: United States | Remote Why AvaSure? As the pioneer and expert in inpatient telehealth, AvaSure has provided safer environments with over 2 million patients monitored and 200 million monitored hours. By continuing to reduce adverse events, and by optimizing workforce efficiencies for the nation's top health systems, AvaSure has consistently lowered the cost of care while providing safer, more efficient healthcare for everyone.​ Diversity creates a healthier work environment: AvaSure is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Lead enterprise-wide business systems and analytics initiatives, develop strategic roadmaps, and foster cross-departmental collaboration to optimize technology and data-driven decision-making. | Proven experience in managing enterprise ERP and BI projects, strong leadership skills, and expertise in business systems integration and analytics. | AvaSure is revolutionizing healthcare with cutting-edge virtual care solutions that protect patients and empower clinical teams. We’re proud of our collaborative culture where innovation thrives and every team member is valued. Want to be part of something meaningful? Apply today and help us shape the future of healthcare! Position Summary: The Director of Business Systems is a strategic, enterprise-level leader responsible for shaping and executing the organization’s vision for business systems, data analytics, and technology‑enabled decision support. This role ensures that platforms, including ERP and CRM systems (NetSuite and Dynamics), budgeting tools, business intelligence solutions (Power BI), and integrated workflows, are aligned with organizational priorities and operational excellence. Functioning as a player-coach, the Director leads cross-functional initiatives, builds strong partnerships across departments, and drives a cohesive technology strategy that enhances scalability, process optimization, and data-driven decision-making. This role serves as a translator between business needs and technical solutions, fostering a culture of collaboration, continuous improvement, and innovation. Responsibilities: Strategic Leadership Develop, communicate, and execute a comprehensive strategy and multi-year roadmap for enterprise business systems and analytics. Serve as the primary strategic partner and liaison between business units, senior leadership, and IT teams to ensure alignment of technology capabilities with enterprise goals. Lead and facilitate cross-functional steering committees and working groups to identify, prioritize, and implement systems and data initiatives. Influence organizational direction by providing strategic insights and recommendations supported by data trends and system capabilities. Business Systems Management Oversee the architecture, governance, optimization, and ongoing integration of NetSuite ERP and Microsoft Dynamics CRM. Build strong, collaborative relationships with external vendors and partners to ensure delivery of high-quality enhancements and timely project execution. Ensure system design and configuration practices reflect business requirements, regulatory standards, and scalable best practices. Data Analytics & Business Intelligence Lead the development and communication of actionable Power BI dashboards, reports, and data models tailored to business stakeholder needs. Establish and champion data governance frameworks that ensure reliability, consistency, and secure access across the organization. Partner with business leaders to deliver KPIs, industry trends, and customer insights that enable informed decision-making and strategic planning. Process Improvements & Change Management Collaborate with stakeholders to analyze existing workflows, diagnose inefficiencies, and define opportunities for cross-departmental process improvements. Lead organizational change initiatives through strong communication, facilitation of stakeholder engagement, and alignment on business outcomes. Develop business cases that evaluate system alternatives, tool selection, and resource needs. Project & Team Management Direct complex, enterprise-wide business systems and analytics projects from strategy through implementation. Communicate project progress, risks, and outcomes to stakeholders and executives with clarity and transparency. Allocate resources, guide team members and partners, and ensure commitments are met with a focus on collaboration and quality. Training & Support Oversee the creation and delivery of user training programs, documentation, and communication plans to ensure successful system adoption. Provide leadership in troubleshooting and resolving business system and analytics challenges, ensuring users have clear pathways to support. Competencies: Strategic thinking with an ability to develop and articulate an enterprise-wide vision. Strong collaboration skills, with experience leading cross-functional teams and influencing without authority. Expertise in business systems integration (e.g., NetSuite, Dynamics, Adaptive Insights). Advanced proficiency in business intelligence tools, data modeling, and interpreting complex data for non-technical audiences. Exceptional communication skills, with the ability to translate technology concepts into business terms and present to leadership. Strong leadership and team-building capabilities in a dynamic, change-oriented environment. Familiarity with Agile, Waterfall, and hybrid project methodologies. Ability to manage multiple priorities, projects, and stakeholders simultaneously. Supervisory Requirements: Oversight of company-wide CRM and ERP strategy and performance. Management of external support service vendors and partners. Education & Experience: Bachelor’s degree required; Master’s degree in Business, Information Systems, Finance, Statistics, or a related field preferred. 7–10 years of experience in business systems management, analytics, or related fields is required. Proven experience leading enterprise-wide ERP and BI initiatives is required. Proficiency in Microsoft Office, Visio, SQL, and project management (e.g., JIRA, Trello, Asana) and AI tools. Physical Demands & Working Environment: Must be able to sit for much of the workday with periodic walking and/or standing. Must be able to work in an office environment. This role requires some travel. Compensation & Benefits Base Salary Range: $140,000 - $180,000 per year Bonus/Commission Eligibility: Yes, bonus eligible for non-sales roles. Benefits Offered: AvaSure sponsored Medical, Dental & Vision Safe Harbor 401K with Employer Matching up to 4% HSA Employer Contributions, Employer Paid Life, Short-term and Long-term Disability, and AD&D Insurance Plans Flexible Time Off Plan & Paid Holidays Parental Leave Generous Tuition & Continuing Education Reimbursement available Employee Referral Bonus FLSA Classification: Exempt Position Type: Full-time Location: United States (Remote) Why AvaSure? As the pioneer and expert in inpatient telehealth, AvaSure has provided safer environments with over 2 million patients monitored and 200 million monitored hours. By continuing to reduce adverse events, and by optimizing workforce efficiencies for the nation's top health systems, AvaSure has consistently lowered the cost of care while providing safer, more efficient healthcare for everyone.​ Diversity creates a healthier work environment: AvaSure is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Managing logistics, supplier performance, and operational improvements in high-tech manufacturing environments. | Extensive experience in supply chain, logistics, and operational leadership, with strong analytical skills and cross-functional collaboration. | AvaSure is revolutionizing healthcare with cutting-edge virtual care solutions that protect patients and empower clinical teams. We’re proud of our collaborative culture where innovation thrives and every team member is valued. Want to be part of something meaningful? Apply today and help us shape the future of healthcare! Position Summary: The Director of Revenue Operations is a strategic, forward‑thinking leader responsible for optimizing the entire revenue ecosystem at AvaSure. In this high‑impact role, you will unify processes, technology, and teams across marketing, sales, product, and customer success to accelerate revenue growth and drive operational excellence. You will build scalable systems, unlock insights through data, and ensure our go‑to‑market engine runs with precision. If you thrive at the intersection of strategy, analytics, and cross-functional leadership, this is your opportunity to shape the future of virtual care. Responsibilities: Revenue Strategy & Growth Develop and execute cross‑functional strategies that expand revenue across new and existing markets. Identify growth levers, emerging opportunities, and operational gaps to increase revenue yield and business scalability. Cross-Functional Alignment Partner with marketing, product development, finance, and customer success to build integrated go‑to‑market plans. Create a seamless customer journey from lead generation to long‑term retention. Sales Operations Lead sales operations, including forecasting, pipeline governance, territory planning, and process optimization. Implement best‑in‑class tools, playbooks, and workflows to increase sales productivity and efficiency Data-Driven Decision Making Build analytical frameworks to evaluate market trends, pricing models, and revenue performance. Track KPIs and operational metrics, identifying trends and driving action plans to improve results Market Research & Pricing Conduct competitive and market research to strengthen pricing strategies and value positioning. Stay current on industry trends to help AvaSure maintain a leadership edge in virtual care innovation. Competencies: Exceptional interpersonal, written, and verbal communication skills Highly organized with strong attention to detail Self‑motivated and able to manage multiple priorities Thrives under deadlines and shifting business needs Strong critical thinker and confident decision‑maker Excellent customer service mindset Ability to collaborate with and influence cross-functional teams Supervisory Requirements: Leads the Revenue Operations team, including internal staff and external contractors. Education & Experience: Bachelor’s degree in business, marketing, analytics, or related field; MBA preferred 8+ years of experience in revenue operations, sales operations, or similar leadership roles Experience with CRMs: Dynamics or Salesforce preferred. Proven success leading cross-functional teams and large-scale initiatives Strong analytical skills with expertise in forecasting, data modeling, and market research Exceptional communication, executive presence, and change management abilities Physical Demands & Working Environment: Must be able to sit for much of the workday with periodic walking and/or standing. Must be able to work in an office environment. This role may require some travel. Compensation & Benefits Base Salary Range: $150,000 - $175,000 per year Bonus Eligibility: Yes, bonus eligible. Benefits Offered: AvaSure sponsored Medical, Dental & Vision Safe Harbor 401K with Employer Matching up to 4% HSA Employer Contributions, Employer Paid Life, Short-term and Long-term Disability, and AD&D Insurance Plans Flexible Time Off Plan & Paid Holidays Parental Leave Generous Tuition & Continuing Education Reimbursement available Employee Referral Bonus FLSA Classification: Exempt Position Type: Full-time Location: United States | Remote Why AvaSure? As the pioneer and expert in inpatient telehealth, AvaSure has provided safer environments with over 2 million patients monitored and 200 million monitored hours. By continuing to reduce adverse events, and by optimizing workforce efficiencies for the nation's top health systems, AvaSure has consistently lowered the cost of care while providing safer, more efficient healthcare for everyone.​ Diversity creates a healthier work environment: AvaSure is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.