Availity

Lead enterprise cybersecurity and risk programs ensuring audit readiness and data protection in a global cloud healthcare environment. | Executive cybersecurity leadership in healthcare with expertise in HITRUST, SOC certifications, and securing PHI in cloud environments. | Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change. At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission. We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding. Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem. Availity is seeking a Chief Information Security Officer to lead the company’s enterprise cybersecurity, security assurance, and technology risk programs. Reporting directly to the Chief Technology Officer, the Chief Information Security Officer is responsible for protecting Availity, its customers, and the highly sensitive healthcare information entrusted to its platforms. The successful candidate must have personally led significant healthcare security audit and assurance programs, including multiple Health Information Trust Alliance assessment or certification cycles, multiple System and Organization Controls examination cycles, major healthcare customer audits, and remediation of significant findings. Sponsorship, in any form, is not available for this position. Location: Remote, US Role qualifications: Significant executive cybersecurity leadership experience, with substantial cybersecurity leadership experience in healthcare. Demonstrated experience protecting PHI and other regulated healthcare data in a large-scale, cloud-based healthcare technology environment. Direct executive accountability for major healthcare security audits, certifications, customer assessments, and regulatory examinations. Personal leadership of multiple HITRUST assessment or certification cycles and multiple SOC examination cycles. Experience leading complex healthcare customer security audits and assessments, including remediation of significant findings and prevention of repeat findings. Experience establishing continuous audit readiness, automating control monitoring, and automating audit evidence collection. Experience operating security programs across multiple cloud providers and securing highly distributed, virtual, and international teams. Experience establishing controls for cross-border access to healthcare information and systems containing PHI or other sensitive healthcare data. Board and executive-level communication experience, including presentation of security posture, audit results, risks, incidents, findings, and remediation status. Strong knowledge of cloud security, software security, identity, data protection, security operations, incident response, and cyber resilience. Proven ability to build and lead high-performing security organizations across multiple countries. Preferred Qualifications: Security leadership experience in a large healthcare technology company serving health plans and healthcare providers. Experience with healthcare transaction networks, regulated healthcare data exchanges, large API ecosystems, and major healthcare customers. Experience consolidating overlapping security frameworks into a common control environment and materially reducing recurring audit time and cost. Experience implementing continuous control monitoring across multiple cloud providers. Experience with AI security and governance, acquisition integration, and security teams distributed across the United States and India. What you will be doing: Enterprise cybersecurity leadership Develop and execute a multi-year cybersecurity strategy aligned to business strategy, customer commitments, technology direction, and risk tolerance. Set the enterprise security vision, priorities, policies, standards, operating model, and accountability across technology, product, engineering, business, and corporate functions. Ensure security is built into application development, cloud architecture, data platforms, APIs, AI capabilities, and other core technology capabilities. Security assurance, audits, and continuous compliance Own Availity’s enterprise security audit and assurance strategy, including continuous readiness for customer, external, regulatory, and internal audits. Lead major healthcare assurance programs, including HITRUST, SOC examinations, customer security audits, and remediation of significant findings. Simplify, standardize, and automate the control environment, including automated control monitoring and reusable audit evidence across cloud environments. Track findings, exceptions, risks, evidence requirements, owners, deadlines, and remediation commitments with clear executive visibility. Board and executive engagement Serve as the principal cybersecurity advisor to the CTO, executive leadership team, and Board of Directors. Translate complex technical risks into business, customer, financial, operational, and reputational impact. Give candid updates on audit posture, material findings, accepted risks, incidents, emerging threats, and areas requiring investment or Board attention. Multi-cloud and global security Establish a consistent security model across multiple cloud providers, including identity, workloads, applications, networks, data, logging, detection, and privileged access. Secure Availity’s highly virtual and international operating model, including teams outside the United States that appropriately access or support systems containing PHI and sensitive healthcare data. Ensure international operations are incorporated into audits, control testing, incident response, training, and risk management. Security operations, incident response, and resilience Ensure Availity can rapidly detect, investigate, contain, communicate, and recover from security incidents. Lead significant cyber incident response when required and coordinate across technology, legal, privacy, compliance, communications, customers, and executive leadership. Regularly test recovery from disruptive events involving cloud services, identities, APIs, software supply chains, third parties, international operations, AI systems, and healthcare platforms. Future security strategy Prepare Availity for the next three to five years of cybersecurity risk, including AI security, machine and workload identity, software supply chain risk, automation, and cyber resilience. Establish AI security standards that protect sensitive healthcare data, control autonomous actions, support auditability, and manage third-party AI platform risk. Build, develop, and retain a high-performing global security leadership team and succession pipeline. Customer and external leadership Represent Availity as a trusted security executive with major health plans, providers, partners, auditors, regulators, and industry forums. Respond credibly and transparently to customer security concerns and strengthen Availity’s reputation as a trusted healthcare technology platform. Availity culture and benefits: Availity is a certified “Great Place to Work”, a “Best Workplaces for Technology Companies”, a “Best Workplaces for Women” and a “Best Workplaces for Millennials”! Culture is important to us and there are many ways for you to make your mark here! We have several Diversity & Inclusion teams and various ways to engage with fellow Availity associates. “AvaiLadies”, “Beyond Black”, “HOLA”, “Availity Pride”, “VetAvaility” a Young Professionals Group and “She Can Code IT” a group for women in tech are some of the groups you can get involved in. Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too! We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one! We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits. Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc. Interested in furthering your education? We offer education reimbursement! Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents. Want to work for an organization that gives back to the community? You’re at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign. Next steps: After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process. Video Camera Usage: Availity fosters a collaborative and open culture where communication and engagement are central to our success. As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role. Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants. Disclaimers: Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify. Click the links below to view Federal Employment Notices. Family & Medical Leave Act Equal Employment Law Poster Pay Transparency Employee Polygraph Protection Act IER Right to Work Poster Important Notice about Employee Rights to Organize and Bargain Collectively with Their Employers

Provide senior technical leadership for data platform design and member-facing application ownership. | Bachelor's degree and 6+ years Agile development experience with expertise in data architecture, Scala, Python, and AWS. | Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change. At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission. We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding. Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem. The Software Engineer IV will provide senior technical leadership for the design, development, and operation of Availity’s data platform processes and services. This role is responsible for building and operating the data processes that support reliable, secure, and scalable data ingestion, storage, processing, and access across the organization, while owning a member-facing membership application end to end. As a leading member of the team, this engineer will drive architecture and design decisions, translate business and platform requirements into technical designs, establish engineering standards, and mentor other engineers through disciplined execution. This individual partners closely with product, application engineering, information management, and analytics teams to ensure the platform and the membership application meet current and future business needs, while keeping a keen eye on overall performance, reliability, and data integrity. Sponsorship, in any form, is not available for this position. Location: Remote, US Role qualifications: 6+ years of progressive work experience developing software products in an Agile and/or iterative development environment. Bachelor’s degree in Computer Science, Information Systems, or Information Management. Master’s degree preferred but not required. Proven commitment to working in a senior engineer role, including mentoring and design guidance. Direct experience with data modeling and data architecture design, with a solid understanding of database technology including SQL and NoSQL databases. Strong experience building and maintaining data pipelines and data processes capable of handling large volumes of data in a stable and observable manner. Experience building and consuming RESTful APIs and web services for both internal and external use. Proficiency with the following languages & frameworks: Scala Python (including NumPy, Pandas, and related data libraries) SQL databases Scripting languages such as SQL, HTML, JavaScript, or Shell A data processing framework such as Spark, Flink, or similar AWS experience or equivalent cloud experience. Experience with automated unit testing and acceptance testing frameworks. Working experience with source code version control (preferably Git and GitHub/GitLab). Working knowledge of the Software Development Lifecycle, building CI/CD pipelines, and practicing Test Driven Development. Experience with Docker and Kubernetes (EKS) is a plus. Experience with Terraform is a plus. Knowledge of the healthcare industry is a plus. What will set you apart: Healthcare industry experience, particularly with membership, eligibility, or benefits data. Experience owning and evolving core data or platform infrastructure at scale. Experience improving engineering productivity through standards, tooling, and automation. Background in reliability, performance optimization, or large-scale distributed systems. Adherence to engineering best practices. What you will be doing: Designing and developing scalable, maintainable, data-driven systems and data processes that demonstrate best practices. Owning a membership application end to end — from detailed design, documentation, and development through unit testing, deployment, and ongoing maintenance. Building and maintaining data pipelines and processes capable of handling large volumes of data in a stable and observable manner. Improving the speed, efficiency, and scalability of the continuous integration environment, automating wherever possible using Python, SQL, RESTful APIs, and other frameworks. Applying modern software architecture patterns (distributed systems, microservices, etc.) to build well-structured, reusable, maintainable, and intentionally designed code. Consulting on the design and development of databases, writing database queries and required table definition modifications. Leveraging CI/CD principles using Git, Jira, and AWS. Creating standards for and documenting the systems you help build. Reviewing code written by other team members and collaborating with software and data engineers in the design and code review process. Coaching and mentoring junior engineers and providing design guidance across the team. Partnering with all stakeholders to determine technical feasibility, estimate work efforts, and identify potential slippage or inter-team dependencies. Innovating and sharing ideas to improve products and processes, big and small. Availity culture and benefits: Availity is a certified “Great Place to Work”, a “Best Workplaces for Technology Companies”, a “Best Workplaces for Women” and a “Best Workplaces for Millennials”! Culture is important to us and there are many ways for you to make your mark here! We have several Diversity & Inclusion teams and various ways to engage with fellow Availity associates. “AvaiLadies”, “Beyond Black”, “HOLA”, “Availity Pride”, “VetAvaility” a Young Professionals Group and “She Can Code IT” a group for women in tech are some of the groups you can get involved in. Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too! We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one! We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits. Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc. Interested in furthering your education? We offer education reimbursement! Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents. Want to work for an organization that gives back to the community? You’re at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign. Next steps: After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process. Interview process: Manager resume review Recruiter video interview Manager video interview Technical assessment Panel video interview Video Camera Usage: Availity fosters a collaborative and open culture where communication and engagement are central to our success. As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role. Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants. Disclaimers: Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify. Click the links below to view Federal Employment Notices. Family & Medical Leave Act Equal Employment Law Poster Pay Transparency Employee Polygraph Protection Act IER Right to Work Poster Important Notice about Employee Rights to Organize and Bargain Collectively with Their Employers

Provide Tier 1 and Tier 2 support for a 24x7x365 production platform, focusing on system health monitoring and incident management. | Requires 2-5 years in application or production support with strong SQL, Linux, monitoring tools, basic cloud knowledge, and scripting skills. | Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change. At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission. We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding. Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem. Provides Tier 1 and Tier 2 support for customers and internal teams while supporting a 24x7x365 production platform. Responsible for monitoring system health, troubleshooting issues, managing incidents, and ensuring reliable application performance. Acts as a key interface with customers and internal stakeholders. Sponsorship, in any form, is not available for this position. Location: Remote, US Key Responsibilities: Platform & Production Support Monitor system health, performance, and alerts using enterprise tools (e.g., Splunk, Grafana, New Relic) Support batch and real-time processing; troubleshoot failures and reprocess as needed Investigate production issues and manage escalations Validate processing results and ensure system stability Perform FTP/file transfer support (including credential updates) Participate in rotating on-call support Customer & Technical Support Provide Tier 1/2 support for customer issues and inquiries Troubleshoot application and technical problems Escalate complex issues appropriately Ensure timely, professional communication with customers Educate users and improve self-service capability Documentation & Collaboration Document incidents, resolutions, and processes Maintain knowledge base and support procedures Follow SLAs and operational standards Collaborate across teams to resolve issues Automation & Problem Solving Automate manual tasks where possible Perform root cause analysis Handle multiple priorities in a fast-paced environment Required Qualifications: Experience & Education Associate degree in Computer Science or related field OR equivalent experience 2–5 years in application/production support (Tier 1/2) Experience supporting high-availability systems Technical Skills SQL and database knowledge (Oracle, PostgreSQL, MongoDB, etc.) Familiarity with Linux/Unix systems Understanding of programming concepts (Java, JavaScript, etc.) Experience with monitoring tools (Splunk, SolarWinds, New Relic) File transfer (FTP) experience Basic cloud knowledge (AWS, Azure, or GCP) Scripting/automation skills Other Skills Strong troubleshooting and analytical ability Ability to multitask and prioritize Strong written and verbal communication Proficiency in Microsoft Office Preferred Qualifications: Bachelor’s degree in related field Experience with Docker/Kubernetes Experience with AWS tools (EC2, S3, IAM) Familiarity with Grafana, Prometheus, Loki Healthcare EDI knowledge (ANSI X12, HL7, C-CDA) Programming experience Work Conditions: Remote or office-based Standard hours with on-call rotation Occasional weekend work Up to 5% travel Availity culture and benefits: Availity is a certified “Great Place to Work”, a “Best Workplaces for Technology Companies”, a “Best Workplaces for Women” and a “Best Workplaces for Millennials”! Culture is important to us and there are many ways for you to make your mark here! We have several Diversity & Inclusion teams and various ways to engage with fellow Availity associates. “AvaiLadies”, “Beyond Black”, “HOLA”, “Availity Pride”, “VetAvaility” a Young Professionals Group and “She Can Code IT” a group for women in tech are some of the groups you can get involved in. Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too! We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one! We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits. Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc. Interested in furthering your education? We offer education reimbursement! Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents. Want to work for an organization that gives back to the community? You’re at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign. Next steps: After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process. Interview process: Recruiter resume review Manager resume review Recruiter video interview Manager video interview Panel video interview Video Camera Usage: Availity fosters a collaborative and open culture where communication and engagement are central to our success. As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role. Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants. Disclaimers: Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify. Click the links below to view Federal Employment Notices. Family & Medical Leave Act Equal Employment Law Poster Pay Transparency Employee Polygraph Protection Act IER Right to Work Poster Important Notice about Employee Rights to Organize and Bargain Collectively with Their Employers

Lead and scale product operations to improve planning, governance, and execution across product teams. | 8+ years in product operations or related fields with leadership experience and strong operational and analytical skills. | We are seeking a strategic and execution-oriented Director of Product Operations to build and scale operational excellence across the product organization. This leader will drive cross-functional alignment, optimize product development processes, improve planning and governance, and enable product teams to operate efficiently at scale. The ideal candidate will bring a rare blend of strategic thinking, operational excellence, and cross-functional leadership to help scale how Availity's product organization operates. This person will have the opportunity to shape planning, prioritization, governance, and execution across a complex healthcare technology environment-driving clarity, speed, and alignment at scale. The strongest candidates will thrive in ambiguity, influence at the executive level, use data to improve decision-making, and build operating models that help teams deliver better product outcomes for the market. Sponsorship, in any form, is not available for this position. Location: Remote, US Why you want to work on this team: • Passionate about shaping how product organizations operate, scale, prioritize, and execute, which provides broad influence across the business. • Enjoys using data, process discipline, and stakeholder management to unlock better outcomes. • If you are seeking mission driven work that is tied to real healthcare outcomes. To be qualified for this position you have: • Bachelor's degree in Business, Engineering, Computer Science, or related field; MBA preferred. • 8+ years of experience in Product Operations, Product Management, Program Management, Strategy & Operations, or related functions. • 3+ years of people leadership experience managing high-performing teams. • Strong understanding of product development methodologies including Agile, Scrum, and Lean practices. • Proven experience implementing operational processes and scaling cross-functional organizations. • Advanced analytical and problem-solving skills with experience using data visualization and reporting tools. • Excellent communication, facilitation, and executive stakeholder management skills. • Experience with product management and collaboration tools such as Jira, Aha!, Productboard, Confluence, Asana, or similar platforms. • Ability to balance strategic thinking with hands-on execution in a fast-paced environment. • Experience supporting SaaS, technology, or digital product organizations. • Familiarity with OKRs, product analytics, and customer feedback systems. • Experience leading organizational change initiatives or PMO transformations. • Strong financial, forecasting, and resource planning capabilities. You will set yourself apart with: • Healthcare Technology and/or Technology experience • Proven track record in influencing decisions, surface risks, and driving alignment across competing priorities • Ability to scale in a high-growth environment What you will be doing: • Developing and leading the Product Operations function to support product strategy, planning, execution, and measurement. • Establishing scalable processes, frameworks, and operating rhythms across Product, Engineering, Design, Customer Success, Sales, and Marketing. • Driving product portfolio planning, roadmap governance, prioritization frameworks, and quarterly business reviews. • Building reporting systems and dashboards to track product performance, delivery metrics, customer outcomes, and operational KPIs. • Partnering with Product leadership to improve decision-making through data analysis, insights, and business intelligence. • Optimizing product development lifecycle processes including intake, prioritization, release management, and post-launch reviews. • Leading tooling and systems strategy for product management platforms, workflows, and documentation standards. • Facilitating cross-functional communication and alignment to ensure organizational transparency and execution consistency. • Identifying operational bottlenecks and implement continuous improvement initiatives across teams. • Supporting strategic initiatives including organizational scaling, change management, and process transformation. • Managing and mentoring Product Operations team members and foster a culture of accountability and continuous improvement. Availity culture and benefits: • Availity is a certified "Great Place to Work"! Culture is important to us and there are many ways for you to make your mark here! • We have several Culture teams, a Young Professionals Group, and various ways to engage with fellow Availity associates - if you're near Jacksonville, we have lots of pop up lunches where lunch is provided for everyone when we can see meetings are taking place and we've got teams in the office. • Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too! • Don't feel like wearing business attire? Cool, you can wear jeans - we are a casual place. • We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one! • We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits. • Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc. • Interested in furthering your education? We offer education reimbursement! • Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents. • Want to work for an organization that gives back to the community? You're at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign. Next steps: After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process. Interview process: • Recruiter Recorded Video Pre-Screen • Video Panel Interview with Product and Engineering Leaders • Final Video Interview with Chief Product Officer Video Camera Usage: Availity fosters a collaborative and open culture where communication and engagement are central to our success. As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role. Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.

Lead product operations to support strategy, planning, and execution by establishing scalable processes across departments. | Bachelor's degree and 8+ years in product operations or related functions with strong leadership and product development methodology knowledge. | Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change. At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission. We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 12 billion transactions annually, our influence is continually expanding. Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem. We are seeking a strategic and execution-oriented Director of Product Operations to build and scale operational excellence across the product organization. This leader will drive cross-functional alignment, optimize product development processes, improve planning and governance, and enable product teams to operate efficiently at scale. The ideal candidate will bring a rare blend of strategic thinking, operational excellence, and cross-functional leadership to help scale how Availity’s product organization operates. This person will have the opportunity to shape planning, prioritization, governance, and execution across a complex healthcare technology environment—driving clarity, speed, and alignment at scale. The strongest candidates will thrive in ambiguity, influence at the executive level, use data to improve decision-making, and build operating models that help teams deliver better product outcomes for the market. Sponsorship, in any form, is not available for this position. Location: Remote, US Why you want to work on this team: Passionate about shaping how product organizations operate, scale, prioritize, and execute, which provides broad influence across the business. Enjoys using data, process discipline, and stakeholder management to unlock better outcomes. If you are seeking mission driven work that is tied to real healthcare outcomes. To be qualified for this position you have: Bachelor’s degree in Business, Engineering, Computer Science, or related field; MBA preferred. 8+ years of experience in Product Operations, Product Management, Program Management, Strategy & Operations, or related functions. 3+ years of people leadership experience managing high-performing teams. Strong understanding of product development methodologies including Agile, Scrum, and Lean practices. Proven experience implementing operational processes and scaling cross-functional organizations. Advanced analytical and problem-solving skills with experience using data visualization and reporting tools. Excellent communication, facilitation, and executive stakeholder management skills. Experience with product management and collaboration tools such as Jira, Aha!, Productboard, Confluence, Asana, or similar platforms. Ability to balance strategic thinking with hands-on execution in a fast-paced environment. Experience supporting SaaS, technology, or digital product organizations. Familiarity with OKRs, product analytics, and customer feedback systems. Experience leading organizational change initiatives or PMO transformations. Strong financial, forecasting, and resource planning capabilities. You will set yourself apart with: Healthcare Technology and/or Technology experience Proven track record in influencing decisions, surface risks, and driving alignment across competing priorities Ability to scale in a high-growth environment What you will be doing: Developing and leading the Product Operations function to support product strategy, planning, execution, and measurement. Establishing scalable processes, frameworks, and operating rhythms across Product, Engineering, Design, Customer Success, Sales, and Marketing. Driving product portfolio planning, roadmap governance, prioritization frameworks, and quarterly business reviews. Building reporting systems and dashboards to track product performance, delivery metrics, customer outcomes, and operational KPIs. Partnering with Product leadership to improve decision-making through data analysis, insights, and business intelligence. Optimizing product development lifecycle processes including intake, prioritization, release management, and post-launch reviews. Leading tooling and systems strategy for product management platforms, workflows, and documentation standards. Facilitating cross-functional communication and alignment to ensure organizational transparency and execution consistency. Identifying operational bottlenecks and implement continuous improvement initiatives across teams. Supporting strategic initiatives including organizational scaling, change management, and process transformation. Managing and mentoring Product Operations team members and foster a culture of accountability and continuous improvement. Availity culture and benefits: Availity is a certified “Great Place to Work”! Culture is important to us and there are many ways for you to make your mark here! We have several Culture teams, a Young Professionals Group, and various ways to engage with fellow Availity associates – if you’re near Jacksonville, we have lots of pop up lunches where lunch is provided for everyone when we can see meetings are taking place and we’ve got teams in the office. Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too! Don’t feel like wearing business attire? Cool, you can wear jeans – we are a casual place. We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one! We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits. Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc. Interested in furthering your education? We offer education reimbursement! Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents. Want to work for an organization that gives back to the community? You’re at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign. Next steps: After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process. Interview process: Recruiter Recorded Video Pre-Screen Video Panel Interview with Product and Engineering Leaders Final Video Interview with Chief Product Officer Video Camera Usage: Availity fosters a collaborative and open culture where communication and engagement are central to our success. As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role. Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants. Disclaimers: Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify. Click the links below to view Federal Employment Notices. Family & Medical Leave Act Equal Employment Law Poster Pay Transparency Employee Polygraph Protection Act IER Right to Work Poster Important Notice about Employee Rights to Organize and Bargain Collectively with Their Employers We love what we do. More importantly, we love where we do it. If you enjoy talented, positive people who are dedicated to working together to create awesome products and solutions, then Availity is the place for you. The work is challenging but the rewards run deep, as do the opportunities for growth. Come make your mark in a place where you will love what you do.

Lead enterprise cybersecurity and technology risk programs to protect healthcare information and advise CTO and Board. | Requires executive cybersecurity leadership in healthcare, cloud environments, and proven HITRUST and SOC certification management. | Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change. At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission. We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding. Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem. Availity is seeking a Chief Information Security Officer to lead the company’s enterprise cybersecurity, security assurance, and technology risk programs. Reporting directly to the Chief Technology Officer, the Chief Information Security Officer is responsible for protecting Availity, its customers, and the highly sensitive healthcare information entrusted to its platforms. The successful candidate must have personally led significant healthcare security audit and assurance programs, including multiple Health Information Trust Alliance assessment or certification cycles, multiple System and Organization Controls examination cycles, major healthcare customer audits, and remediation of significant findings. Sponsorship, in any form, is not available for this position. Location: Remote, US Role qualifications: Significant executive cybersecurity leadership experience, with substantial cybersecurity leadership experience in healthcare. Demonstrated experience protecting PHI and other regulated healthcare data in a large-scale, cloud-based healthcare technology environment. Direct executive accountability for major healthcare security audits, certifications, customer assessments, and regulatory examinations. Personal leadership of multiple HITRUST assessment or certification cycles and multiple SOC examination cycles. Experience leading complex healthcare customer security audits and assessments, including remediation of significant findings and prevention of repeat findings. Experience establishing continuous audit readiness, automating control monitoring, and automating audit evidence collection. Experience operating security programs across multiple cloud providers and securing highly distributed, virtual, and international teams. Experience establishing controls for cross-border access to healthcare information and systems containing PHI or other sensitive healthcare data. Board and executive-level communication experience, including presentation of security posture, audit results, risks, incidents, findings, and remediation status. Strong knowledge of cloud security, software security, identity, data protection, security operations, incident response, and cyber resilience. Proven ability to build and lead high-performing security organizations across multiple countries. Preferred Qualifications: Security leadership experience in a large healthcare technology company serving health plans and healthcare providers. Experience with healthcare transaction networks, regulated healthcare data exchanges, large API ecosystems, and major healthcare customers. Experience consolidating overlapping security frameworks into a common control environment and materially reducing recurring audit time and cost. Experience implementing continuous control monitoring across multiple cloud providers. Experience with AI security and governance, acquisition integration, and security teams distributed across the United States and India. What you will be doing: Enterprise cybersecurity leadership Develop and execute a multi-year cybersecurity strategy aligned to business strategy, customer commitments, technology direction, and risk tolerance. Set the enterprise security vision, priorities, policies, standards, operating model, and accountability across technology, product, engineering, business, and corporate functions. Ensure security is built into application development, cloud architecture, data platforms, APIs, AI capabilities, and other core technology capabilities. Security assurance, audits, and continuous compliance Own Availity’s enterprise security audit and assurance strategy, including continuous readiness for customer, external, regulatory, and internal audits. Lead major healthcare assurance programs, including HITRUST, SOC examinations, customer security audits, and remediation of significant findings. Simplify, standardize, and automate the control environment, including automated control monitoring and reusable audit evidence across cloud environments. Track findings, exceptions, risks, evidence requirements, owners, deadlines, and remediation commitments with clear executive visibility. Board and executive engagement Serve as the principal cybersecurity advisor to the CTO, executive leadership team, and Board of Directors. Translate complex technical risks into business, customer, financial, operational, and reputational impact. Give candid updates on audit posture, material findings, accepted risks, incidents, emerging threats, and areas requiring investment or Board attention. Multi-cloud and global security Establish a consistent security model across multiple cloud providers, including identity, workloads, applications, networks, data, logging, detection, and privileged access. Secure Availity’s highly virtual and international operating model, including teams outside the United States that appropriately access or support systems containing PHI and sensitive healthcare data. Ensure international operations are incorporated into audits, control testing, incident response, training, and risk management. Security operations, incident response, and resilience Ensure Availity can rapidly detect, investigate, contain, communicate, and recover from security incidents. Lead significant cyber incident response when required and coordinate across technology, legal, privacy, compliance, communications, customers, and executive leadership. Regularly test recovery from disruptive events involving cloud services, identities, APIs, software supply chains, third parties, international operations, AI systems, and healthcare platforms. Future security strategy Prepare Availity for the next three to five years of cybersecurity risk, including AI security, machine and workload identity, software supply chain risk, automation, and cyber resilience. Establish AI security standards that protect sensitive healthcare data, control autonomous actions, support auditability, and manage third-party AI platform risk. Build, develop, and retain a high-performing global security leadership team and succession pipeline. Customer and external leadership Represent Availity as a trusted security executive with major health plans, providers, partners, auditors, regulators, and industry forums. Respond credibly and transparently to customer security concerns and strengthen Availity’s reputation as a trusted healthcare technology platform. Availity culture and benefits: Availity is a certified “Great Place to Work”, a “Best Workplaces for Technology Companies”, a “Best Workplaces for Women” and a “Best Workplaces for Millennials”! Culture is important to us and there are many ways for you to make your mark here! We have several Diversity & Inclusion teams and various ways to engage with fellow Availity associates. “AvaiLadies”, “Beyond Black”, “HOLA”, “Availity Pride”, “VetAvaility” a Young Professionals Group and “She Can Code IT” a group for women in tech are some of the groups you can get involved in. Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too! We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one! We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits. Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc. Interested in furthering your education? We offer education reimbursement! Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents. Want to work for an organization that gives back to the community? You’re at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign. Next steps: After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process. Video Camera Usage: Availity fosters a collaborative and open culture where communication and engagement are central to our success. As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role. Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants. Disclaimers: Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify. Click the links below to view Federal Employment Notices. Family & Medical Leave Act Equal Employment Law Poster Pay Transparency Employee Polygraph Protection Act IER Right to Work Poster Important Notice about Employee Rights to Organize and Bargain Collectively with Their Employers We love what we do. More importantly, we love where we do it. If you enjoy talented, positive people who are dedicated to working together to create awesome products and solutions, then Availity is the place for you. The work is challenging but the rewards run deep, as do the opportunities for growth. Come make your mark in a place where you will love what you do.

Lead enterprise-wide transformation initiatives aligning people, process, and technology to improve operational efficiency and execution. | 8-12+ years in organizational transformation or related leadership roles with strong technical fluency and executive presence. | The Senior Director of Organizational Transformation is a senior operational leader who will shape how we work-driving enterprise-wide transformation that strengthens how we deliver, scale, and operate. Reporting to the Chief Operating Officer, you will partner across technology, operations, product, and delivery to turn strategy into durable operating models, streamlined processes, and measurable results. This is a hands-on, technically fluent role for a leader who can operate in the details and at the enterprise level-aligning people, process, and technology to lead complex, cross-functional change in a fast-moving healthcare technology environment. You will be fully focused on internal transformation, operational excellence, and execution rigor-building momentum, driving accountability, and making change stick. Sponsorship, in any form, is not available for this position. Location: Remote, US Why you want to work in this team: • You will join a mission-driven organization at meaningful scale-where transformation work directly improves how the healthcare ecosystem connects, collaborates, and serves patients. • Operate with real enterprise leverage: reporting to the COO gives you sponsorship, decision velocity, and the ability to drive adoption across functions. • Solve the hard problems of scale: help modernize operating models, simplify processes, and strengthen execution across a fast-moving healthcare technology environment. To be qualified for this position you: • 8-12+ years of experience in organizational transformation, strategy execution, operations, or technology-enabled change leadership • Bachelor's degree in Business, Organizational Development, Industrial Engineering, Information Systems, or a related field; Master's degree (MBA, MHA, MS) preferred. • Proven delivery of cross-functional programs (Ops + Product + Tech) with measurable outcomes (cost, cycle time, quality, reliability, NPS). • Strong background in technology-driven organizations, healthcare technology preferred. • Technical fluency sufficient to engage deeply with engineering, data, platform, and architecture leaders. • Comfort translating technical complexity into clear execution and operational decisions. • Strong analytical capability with a focus on outcomes, metrics, and continuous improvement. • Strong capability in process excellence. • Executive presence and ability to drive alignment across senior leaders, especially when priorities conflict. You will set yourself apart: • Proven track record in leading enterprise transformation initiatives end-to-end with measurable results. • Deep expertise within the healthcare technology space. You will be: Enterprise Transformation & Execution • Leading enterprise-level transformational initiatives that improve operating efficiency, delivery velocity, scalability, and customer impact. • Translating strategic priorities into clear execution roadmaps, milestones, and success metrics. • Driving transformation initiatives that span technology enablement, operating model evolution, and process modernization. Technical & Operational Partnership • Partnering closely with Technology, Product, and Operations leaders to ensure transformation initiatives are technically feasible, operationally sound, and scalable. • Apply systems thinking to modernize workflows, platforms, and delivery models. • Serve as a bridge between business strategy and technical execution, ensuring alignment across domains. Operating Model & Organizational Effectiveness • Designing and implementing future-state operating models that improve accountability, decision-making, and cross-functional collaboration. • Improving enterprise execution through clearer roles, interfaces, governance, and performance management. • Identifying bottlenecks and designing solutions that enable teams to operate more effectively at scale. Program Leadership & Delivery Discipline • Leading a high-impact, cross-functional initiatives with enterprise scope. • Establishing strong program management discipline including prioritization, dependency management, risk mitigation, and outcome tracking. Availity culture and benefits: • Availity is a certified "Great Place to Work"! Culture is important to us and there are many ways for you to make your mark here! • We have several Culture teams, a Young Professionals Group, and various ways to engage with fellow Availity associates - if you're near Jacksonville, we have lots of • pop up lunches where lunch is provided for everyone when we can see meetings are taking place and we've got teams in the office. • Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too! • Don't feel like wearing business attire? Cool, you can wear jeans - we are a casual place. • We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one! • We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits. • Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc. • Interested in furthering your education? We offer education reimbursement! • Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents. • Want to work for an organization that gives back to the community? You're at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign. Next steps: After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process. Interview process: • Recruiter Recorded Video Pre-Screen • Video Interview with Chief Human Resources Officer • Video Interview with Chief Operating Officer • Video Interview with Chief Executive Officer Video Camera Usage: Availity fosters a collaborative and open culture where communication and engagement are central to our success. As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role. Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants. Disclaimers:

Lead go-to-market strategies and partner cross-functionally to translate market intelligence into narratives and sales tools. | Bachelor's degree with 10+ years B2B or healthcare marketing experience including 5 years leadership and proven product positioning and GTM execution. | Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change. A technology company on a mission to take on the craziness and complexity of the US healthcare system and make it work better for everyone it touches, Availity is one of the best kept secrets in American healthcare. Enabling real-time collaborations between millions of providers and 95% of US health plans, our scale is humbling. Every year, we manage half of all provider-payer interactions, move about 10% of US GDP through our network, and mine our unmatched body of healthcare data for insight into what’s going right and wrong at each step in the patient journey – then shape innovations that unlock new ease and value for everyone in the system. Availity is no longer content to be one of healthcare’s best-kept secrets. The industry needs a louder champion—a provocative advocate and a voice of clarity in a system overdue for change. While new entrants chase valuations, we remain focused on something more meaningful: making the healthcare system work better for everyone it touches. Availity is seeking a strategic, market-savvy Director, Product Marketing to shape how our products are positioned, launched, and brought to life in the market. This is a high-impact leadership role for someone who thrives at the intersection of product, customer insight, storytelling, and growth. In this role, you will partner closely with leaders across product management, sales, customer success, and marketing to define go-to-market strategies that drive awareness, adoption, and revenue. You will translate market intelligence and customer needs into compelling positioning, differentiated messaging, and launch strategies that help our products stand out. This is an exciting opportunity for a leader who enjoys influencing strategy, building strong cross-functional partnerships, and turning complex ideas into clear, persuasive stories. You will also help shape how data, AI, and modern marketing tools are used to accelerate results, improve decision-making, and create better customer experiences. If you are equal parts strategist, storyteller, and operator—and you are energized by the chance to build market momentum and business impact—this role offers a unique opportunity to lead from the front. Sponsorship, in any form, is not available for this position. Location: Remote, US Why you want to work on this team: You will have the opportunity to shape the voice, market presence, and growth trajectory of a company transforming healthcare at massive scale. You will have the chance to shape strategy at a company with extraordinary scale, deep market reach, and one of the most powerful healthcare networks in the country. Passionate about driving transformation for a fast-growing healthcare technology company. To be qualified for this position you have: Bachelor’s degree in marketing, business, computer science, engineering, or a related field; MBA preferred. 10+ years of B2B technology or healthcare technology marketing experience, with at least 5 years in marketing leadership or management roles. Proven success developing and executing go-to-market strategies that drive awareness, pipeline, and revenue impact. Strong experience in product marketing, including positioning, messaging, launches, market research, competitive intelligence, and sales enablement. Ability to translate complex products and market insights into clear, compelling narratives for buyers, customers, and internal stakeholders. Demonstrated success partnering cross-functionally with product management, sales, customer success, engineering, and demand generation teams. Strong analytical skills with experience using data, KPIs, and market insights to guide strategy and measure performance. Familiarity with AI-enabled tools, marketing technology, analytics platforms, CRM, and automation tools to improve decision-making and scale impact. Excellent written, verbal, and presentation skills, with the ability to influence executives and serve as a compelling storyteller. Experience leading teams, managing budgets, and developing talent in a fast-paced, evolving environment. You will set yourself apart with: Proven track-record in helping an established company stand out more boldly and credibly in the market. Strong healthcare technology or B2B technology experience. Demonstrated success modernizing product marketing through AI, automation, and data. What you will be doing: Leading the development and execution of go-to-market strategies for products and solutions. Partnering cross-functionally with product, sales, customer success, and marketing teams to drive alignment and business impact. Conducting market, buyer, and competitive research to inform strategy, positioning, and growth opportunities. Defining clear, differentiated positioning, messaging, and storytelling that resonates with target audiences. Planning and supporting product launches, including communications, enablement, and cross-functional coordination. Creating and guiding content that supports the buyer journey, sales conversations, and market awareness. Partnering with demand generation and account-based marketing teams to drive pipeline and campaign effectiveness. Enabling sales and partner teams with tools, training, and content that strengthen customer engagement. Using data, analytics, and AI-enabled tools to improve decision-making, scale programs, and increase marketing effectiveness. Leading team performance, prioritize resources, and drive measurable outcomes across product marketing initiatives. Availity culture and benefits: Availity is a certified “Great Place to Work”! Culture is important to us and there are many ways for you to make your mark here! We have several Culture teams, a Young Professionals Group, and various ways to engage with fellow Availity associates – if you’re near Jacksonville, we have lots of pop up lunches where lunch is provided for everyone when we can see meetings are taking place and we’ve got teams in the office. Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too! Don’t feel like wearing business attire? Cool, you can wear jeans – we are a casual place. We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one! We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits. Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc. Interested in furthering your education? We offer education reimbursement! Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents. Want to work for an organization that gives back to the community? You’re at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign. Next steps: After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process. Interview process: Recruiter Recorded Video Pre-Screen Video Interview with the Chief Growth Officer Video Panel Interview Video Interview with Vice President, Go to Market Video Interview with Chief Product Officer Video Camera Usage: Availity fosters a collaborative and open culture where communication and engagement are central to our success. As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role. Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants. Disclaimers: Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify. Click the links below to view Federal Employment Notices. Family & Medical Leave Act Equal Employment Law Poster Pay Transparency Employee Polygraph Protection Act IER Right to Work Poster Important Notice about Employee Rights to Organize and Bargain Collectively with Their Employers We love what we do. More importantly, we love where we do it. If you enjoy talented, positive people who are dedicated to working together to create awesome products and solutions, then Availity is the place for you. The work is challenging but the rewards run deep, as do the opportunities for growth. Come make your mark in a place where you will love what you do.