AUTOPAY

Assist in configuring, maintaining, and optimizing contact center systems, troubleshooting issues, and collaborating on workflow improvements. | Requires 3+ years of contact center experience, familiarity with contact center software, and the ability to learn new applications and APIs. | This position can be remote, hybrid or onsite in either the Denver or Austin office. We are currently unable to consider candidates located in the following states: California, Oregon, Pennsylvania, New York, Illinois, and Washington or Outside the United States. ABOUT US: The Savings Group is an innovative FinTech company that is powering finance in the age of mobility. We function as a virtual Finance & Insurance office, finding our customers the perfect lender for their car loan or refinance. This means we're able to solidify our customers' auto loans prior to going to the dealership, and our marketplace of lenders ensures they get the lowest rate available. SUMMARY Contact Center Analyst/Administrator will assist in serving as liaison within the company as well as with external parties with regard to the configuration, customization and efficiency of our contact center environments as assigned by the department director. The Contact Center Analyst/Administrator will be required to assist team members with issues, questions and research related to a broad spectrum of contact center technology and application items. Candidate must have experience working independently and driving the execution of tasks, as well as working with a team to assist in the completion of project deliverables. This position can be remote, hybrid or onsite in either the Denver or Austin office. Responsibilities/Duties/Functions/Tasks • Learn to configure and maintain dialing systems to ensure efficient call flow for inbound and outbound communications. Will require ongoing training and completing certifications. • Provide troubleshooting assistance and technical support to staff using the various communication systems. The contact center to be supported by this position operates weekdays 7 am to 7 pm with occasional Saturday hours. • Collaborate with various departments on all customization and upgrades as assigned by management. • Partially responsible for the configuration and connection of work tools, including troubleshooting bugs in current workflows and integrations. • Help drive optimization by identifying pain points and efficiency opportunities within the Contact Center Engine configuration and implementing those solutions. • Work with stakeholders to develop new workflows and improvements to our Contact Center Engine, scoping and vetting anything that could potentially improve the support experience for our agents or end users. • Aid in the control of access rights, security settings, and user privileges, adjusting the model as necessary as we scale and move to more agent pools. • Assist with the design and implementation of skill-based routing; maintain and scale configuration to handle multiple contact centers and/or campaigns in accordance with business needs. • Continuously investigate anomalies in reported metrics as well as implementing solutions. • Help analyze system performance metrics and provide reporting to various teams. • Suggest adjustments to improve efficiency and compliance with regulation • Assist in implementing disaster recovery responsibilities and procedures. • Document procedures and review with peers to maintain coverage across disciplines. • Provide pre- and post-implementation support on interconnected systems. • Become a SME (product expert) for all contact center systems. • Soft Skills: • * Your able to plan, organize, and prioritize work - this role wears many hats! • You have exceptional customer service and communication skills. • Self-motivated, able to work alone and with others. • Willingness to adapt and learn on-the-fly when changes come down the pipeline ("roll with the punches!") • Organized, detail oriented. • Adept at thinking critically, especially when trying to solve a problem. • You love keeping up with emerging technologies and how you can use them in your daily activities. • You believe we are all on the same team and share a common goal. • You are willing to help and provide insight into issues that pop up, regardless of ownership, until the last person crosses the finish line. • Previous experience working in a fast-paced contact center environment assisting customers in a technical capacity. • Qualification Requirements: • Bachelor's degree in related areas or relevant 5+ years of work-related experience (In lieu of degree, work experience in contact center environment is acceptable). • 3+ years of Contact Center experience required, administration of Ring Central or similar contact center software is a plus • Comfortable working with or learning new applications, software, integrations, and APIs. • Project management Skills desired. COMPENSATION: $75,000 annually. BENEFITS • Paid time off and paid holidays • 401K Savings Plan • Four health insurance plan options • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) • Dental and Vision insurance • Long- and Short-Term Disability and Life insurance NON-PHYSICAL DEMANDS Change of tasks, performing multiple tasks simultaneously, working with others as part of a team, and irregular schedule/overtime may be required at times. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch or crawl; and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. MACHINES, TOOLS, AND EQUIPMENT A person working in this position can be expected to work with a computer workstation and/or laptop, phone, copier, and fax. Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. The Savings Group (including all its subsidiaries: AUTOPAY, RateGenius Loan Services, Inc., and Innovative Funding Services dba Tresl) is an equal opportunity employer. With regard to hiring and promotions, qualified persons will not be denied employment opportunity based on race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, age 40 and over, disability, military status, or genetic information. Any questions or concerns about our EEO policy should be directed to Human Resources

Manage call center team operations, support customers with auto loan applications, monitor agent performance, and ensure timely processing of loan documents. | High school diploma, 3+ years operations experience, call center team management, automotive customer service experience preferred, strong organizational and communication skills, proficiency with multiple software platforms. | Description: • Manage all direct reports and provide support to customers in completing and processing loan applications in a timely manner. • Assist customers in meeting their auto loan financing needs. • Respond to customer inquiries and obtain outstanding loan documents via phone, email, text and chat. • Manage daily operations focusing on customer service, production and other key objectives; including inbound/outbound calls, assisting workflow of CSR agents, agent call monitoring and queue monitoring, mentoring, and maintaining dialer, manual call, text, e-mail and chat activity levels. • Ensure ACP leads are completed in a timely manner and review leads returned by UW to ensure proper process and application criteria. • Coach staff to improve quality, productivity, and efficiency of team members. • Submit relevant and appropriate documentation to the funding department. • Maintain thorough knowledge of all policies and procedures as they change. • Assist Manager, Customer Success Level I with dialer activity, monthly team goals and ensuring all staff is active. • Meet deadlines, requirements, and take appropriate actions; proactively adjust priorities in response to business changes. • Ensure communications are distributed to correct departments such as titles, escalations, and sales. • Conduct weekly team meetings with staff. • Additional duties as needed. Requirements: • High school diploma or equivalent required. • Minimum of three (3) years of operations experience required. • Must have experience managing a team in a call center environment. • At least one (1) year as a customer service agent in the automotive industry experience preferred. • Excellent organizational skills. • Ability and desire to motivate a team around a common goal or purpose. • Ability to maintain strong verbal and written communication skills. • Ability to read and comprehend simple instructions, short correspondence, and memos. • Ability to write simple correspondence. • Ability to effectively present information in one-on-one and small group situations. • Ability to stay detailed-oriented with exceptional organizational skills. • Ability to prioritize and work independently and in a team when required. • Strong reasoning and critical thinking skills. • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. • Intermediate experience working with multiple software programs/platforms in a dual monitor workstation including being proficient in Microsoft Office, keyboarding/computer skills, with heavy computer and phone usage. • Must be process-oriented and possess a high level of personal motivation, professionalism, and integrity. Benefits: •

Manage a customer success team supporting auto loan applications, ensuring timely processing, coaching staff, and maintaining operational metrics. | Requires 3+ years operations experience, call center team management, customer service skills, and preferably automotive industry experience. | ​​​​ We are currently hiring for Customer Success Assistant Manager position located in all States EXCEPT we are not able to move forward with candidates that live in: CA, NY, WA, IL, OR and MUST BE LOCATED WITHIN THE UNITED STATES. This position is 100% remote. The hours are 10am-7pm MST and includes one Saturday a month from 8-5 MST. ABOUT US The Savings Group is an innovative FinTech company that is powering finance in the age of mobility. We function as a virtual Finance & Insurance office, finding our customers the perfect lender for their car loan or refinance. This means we're able to solidify our customers' auto loans prior to going to the dealership, and our marketplace of lenders ensures they get the lowest rate available. SUMMARY The Customer Success Assistant Manager will manage all direct reports and is responsible for providing support to customers in completing and processing loan applications in a timely manner. This includes assisting customers in meeting their auto loan financing needs. This position will also respond to customer inquiries and obtain outstanding loan documents. This requires excellent speaking and customer service skills, and the ability to make professional and productive calls throughout the workday. Base Salary: $58,656.00 ESSENTIAL DUTIES AND RESPONSIBILITIES include achieving positive results in the following key areas: Understand and demonstrate the principles of The Savings Group Mission, Vision and Values. Ensures consistent delivery of The Savings Group product offerings. Manage daily operations of the department focusing on customer service, production and other key objectives; including but not limited to inbound calls, outbound calls, assisting workflow of CSR agents, agent call monitoring and queue monitoring, mentoring, and maintaining dialer, manual call, text, e-mail and chat activity levels. Ensure that ACP leads are completed in a timely manner and review leads that have been returned by UW to ensure the proper process and application criteria are being collected by the customer success level I staff. Respond to customer inquiries via phone, email, text and chat. Coach Staff to improve quality, productivity, and efficiency of team members. Submit relevant and appropriate documentation to the funding department. Maintain thorough knowledge of all policies and procedures as they change due to company needs. Assist Manager, Customer Success Level I with dialer activity, monthly team goals and ensuring all staff is active. Meet deadlines, requirements, and takes appropriate actions; proactively adjusts priorities in response to business changes. Ensuring that all communications sent that need to be distributed to other departments such as titles, escalations, and sales are sent to the correct corresponding department to be taken care of as needed. Conduct weekly team meetings with staff. Additional duties as needed. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Knowledge, Skills and Abilities Education: High school diploma or equivalent experience required. Experience: A minimum of three (3) years of operations experience required. Must have experience managing a team in a call center environment. At least one (1) year as a customer service agent in the automotive industry experience preferred. Language/Communication/Interpersonal: Excellent organizational skills. Ability and desire to motivate a team around a common goal or purpose. Ability to maintain strong verbal and written communication skills and utilize these skills to build consensus and relationships among managers, partners, and employees. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and all levels of management. Analytical: Ability to stay detailed-oriented with exceptional organizational skills. Ability to prioritize and work independently and in a team when required. Strong reasoning and critical thinking skills. Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving concrete variables in standardized situations. Technical: Intermediate experience working with multiple software programs/platforms in a dual monitor workstation including being proficient in Microsoft Office, keyboarding/computer skills, with heavy computer and phone usage. Other: Must be process-oriented and possess a high level of personal motivation, professionalism, and integrity. Must also have the ability to exercise discretion and judgment. NON-PHYSICAL DEMANDS: Change of tasks, performing multiple tasks simultaneously, working with others as part of a team, and irregular schedule/overtime may be required at times. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch or crawl; and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. MACHINES, TOOLS, AND EQUIPMENT: A person working in this position can be expected to work with a computer workstation and/or laptop, and phone. The Savings Group (including all its subsidiaries: AUTOPAY, RateGenius Loan Services, Inc., and Innovative Funding Services dba Tresl) is an equal opportunity employer. With regard to hiring and promotions, qualified persons will not be denied employment opportunity based on race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, age 40 and over, disability, military status, or genetic information. Any questions or concerns about our EEO policy should be directed to Human Resources. Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. The Savings Group (including all its subsidiaries: AUTOPAY, RateGenius Loan Services, Inc., and Innovative Funding Services dba Tresl) is an equal opportunity employer. With regard to hiring and promotions, qualified persons will not be denied employment opportunity based on race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, age 40 and over, disability, military status, or genetic information. Any questions or concerns about our EEO policy should be directed to Human Resources