AuthZed

Design and maintain scalable, highly available infrastructure ensuring system resilience and security. | Requires proven SRE experience with networking, cloud infrastructure, containerization, and multiple programming languages. | About AuthZed: We are the creators and maintainers of SpiceDB and the authorization infrastructure that companies around the world depend on to keep their engineering teams focused on what matters most - their own product. We are a Series A company, fixing broken access control with products that eliminate complex permission management while delivering enterprise-scale performance and consistent access control. AuthZed is a fully remote company with employees across the US, Canada, and Europe. We’re a hardworking and close-knit group with a software-driven culture (yep, even our GTM team understands and loves this technology)! We bring integrity to all our interactions, fostering confidence in decision making - trusting and respecting each voice on our team, every day. Company Values: Agency: Everyone should have the capability, freedom, and confidence to bring about changes to our business and product. Organizational processes exist to clearly define our goals, but not restrict how progress is made. Collaboration: Success is defined in various dimensions and no single person can be an expert in all of them. Without valuing the opinions of others, finding compromises, and sharing mutual trust and respect, you cannot arrive at the best possible solution. Open-mindedness: Without asking questions, testing assumptions, and questioning our pre-existing biases we risk operating within an echo-chamber. We celebrate the representation of diverse perspectives and backgrounds as a catalyst for creating an inclusive work environment that everyone can appreciate. About the Role: As a Site Reliability Engineer, you will play a critical role in ensuring the reliability, availability, and performance of our systems. You will be responsible for designing, implementing, and maintaining scalable infrastructure solutions to support our growing customer base. This is an exciting opportunity to work in a fast-paced environment and contribute to the success of a company bringing a Google-inspired authorization system to companies around the globe. What you’ll own: Design, implement, and maintain highly available and scalable infrastructure solutions for our projects, products, and customers. Monitor and analyze system performance, identifying and resolving bottlenecks and issues to ensure optimal performance and reliability. Automate infrastructure deployment and configuration management processes. Continuously improve system reliability, security, and efficiency through proactive monitoring, capacity planning, and performance tuning. Troubleshoot and resolve complex infrastructure and application issues in production and test environments. Collaborate with software engineering teams to design and implement systems that are resilient, scalable, and secure. Participate in on-call rotation and respond to production incidents in a timely manner. Document system configurations, troubleshooting procedures, and operational guidelines. What you bring: Proven experience as a Site Reliability Engineer or in a similar role. Strong understanding of networking, operating systems, and cloud infrastructure. Experience with Site Reliability Engineering, System Design, and Distributed Computing. Experience in various programming languages — we currently have SDKs for NodeJS, Java, Python, Ruby, and Go. Experience with containerization technologies such as Docker and Kubernetes. Knowledge of infrastructure-as-code tools like Terraform and Pulumi. Familiarity with monitoring and logging tools (e.g., Prometheus, Grafana, ELK stack). Experience with lower-level implementation details of relational databases (bonus if you have have experience with distributed SQL databased like Google Cloud Spanner or CockroachDB). Experience working with Git and GitHub. Experience with continuous integration and deployment systems. Strong problem-solving and troubleshooting skills. Excellent communication and collaboration abilities. Extra shine: Experience with Authorization systems. Life at AuthZed: Opportunity to work with cutting-edge technology in a rapidly growing sector. A supported environment where your ideas lead to real impact. Competitive salary based on experience. Stock options at an early-stage startup. Comprehensive benefits including healthcare (US-based) and other insurance. A full remote and flexible schedule to accommodate different timezones Twice-yearly travel for team offsites focused on team bonding, collaboration, and having fun!

Conduct demos, design Proof of Concepts, collaborate with sales, and document customer requirements to drive technical wins. | 3+ years technical customer-facing experience, proficiency in backend languages like Go, Python, Java, or Node, and cloud/Kubernetes experience. | About AuthZed: We are the creators and maintainers of SpiceDB and the authorization infrastructure that companies around the world depend on to keep their engineering teams focused on what matters most - their own product. We are a Series A company, fixing broken access control with products that eliminate complex permission management while delivering enterprise-scale performance and consistent access control. AuthZed is a fully remote company with employees across the US, Canada, and Europe. We’re a hardworking and close-knit group with a software-driven culture! We bring integrity to all our interactions, fostering confidence in decision making - trusting and respecting each voice on our team, every day. Company Values: Agency: Everyone should have the capability, freedom, and confidence to bring about changes to our business and product. Organizational processes exist to clearly define our goals, but not restrict how progress is made. Collaboration: Success is defined in various dimensions and no single person can be an expert in all of them. Without valuing the opinions of others, finding compromises, and sharing mutual trust and respect, you cannot arrive at the best possible solution. Open-mindedness: Without asking questions, testing assumptions, and questioning our pre-existing biases we risk operating within an echo-chamber. We celebrate the representation of diverse perspectives and backgrounds as a catalyst for creating an inclusive work environment that everyone can appreciate. About the Role: As a Solutions Engineer, you will help qualify and close opportunities with customers and provide technical expertise through supporting technical evaluations, sales presentations, and product demonstrations. What you’ll own: The technical win in deals by demonstrating that AuthZed meets the prospect's requirements Daily collaboration with Account Executives in a pre-sales role to understand and document customer technical requirements, performance Service Level Objectives (SLOs), consistency requirements, and software architecture Building live permissions schema design sessions, tailored solutions leveraging our products, and designing Proof of Concepts (PoCs) to validate solutions with prospects Leading virtual and in-person demos and deep-dive technical sessions Identifying product gaps and communicating these to our product team to help shape the future of our offerings Creation, improvement, and maintenance of dynamic customer demos, troubleshooting technical issues to ensure customer success What you bring: Experience: Minimum 3 years in a solutions engineering role or similar technical position, preferably in a customer-facing capacity Education: Bachelor’s or Master’s degree in Computer Science, Information Technology, Software Engineering, or a relevant field. Directly related work experience will also be considered in lieu of formal education Technical Proficiency: Working proficiency in a modern backend language (Go, Python, Java, or Node preferred) Hands-on experience with relational databases (e.g., Postgres) Proficient in designing and deploying solutions in cloud environments (AWS, GCP, Azure) and managing Kubernetes clusters Experience integrating against APIs, including handling streams and pagination Communication and Analytical Skills: Strong abilities to diagnose and solve complex technical issues, recommend solutions based on customer requirements, and effectively communicate both technical and business requirements to diverse audiences, including internal engineering and product teams Client Interaction: Proven track record of conducting training sessions, demos, and presentations to stakeholders of various technical levels Flexibility and Adaptability: Comfortable with ambiguous and changing requirements, with a rapid ability to learn new technical concepts Extra shine: Open Source Involvement: Experience working with and contributing to open-source software projects Advanced Architecture and Software Knowledge: Experience building and maintaining authorization for an app that you or you and your team built Experience integrating against gRPC APIs Experience with graph databases Understanding of distributed systems concepts, including committing data to multiple databases using patterns like change data capture (CDC), message queues, two-phase commit protocol (2PC), and workflow engines like Temporal Hands-on experience building agents or retrieval-augmented generation (RAG) systems CRM: Experience with CRM systems Travel Expectations: Typically 3 to 4 days per month, mostly domestic travel to customer sites or internal team offsites Life at AuthZed: Opportunity to work with cutting-edge technology in a rapidly growing sector A supported environment where your ideas lead to real impact Competitive salary based on experience Stock options at an early-stage startup Comprehensive benefits including healthcare (US-based) and other insurance Fully remote Twice-yearly travel for team offsites focused on team bonding, collaboration, and having fun!

| About AuthZed: We’re pioneering open-source authorization solutions for scaling businesses tackling complex end-user permissions in zero-trust architectures. Our focus is on providing SpiceDB—the most mature open-source permissions database inspired by Google’s Zanzibar system—and building managed services that enable planet-scale production authorization services. Our strategic approach to capital-raising has empowered us to efficiently utilize our $3.9M seed fund. We’ve developed SpiceDB, now the open source standard in authorization database technology, fortified our reputation as authorization experts, accelerated our open-source community growth, and are scaling revenue with robust enterprise products. AuthZed is a fully remote company with employees across the US and Europe. We’re a hardworking group with a software-driven culture; even our sales team understands and loves our technology! We bring integrity to all our interactions, fostering confidence in decision making - trusting and respecting each voice on our team, every day. What You'll Own: Platform & Technology Management Manage and own the complete GTM operational stack and workflows as a product owner for internal stakeholders across sales, marketing, and customer success. Ensure cross-functional GTM team alignment, revenue growth, and efficiency Build out, maintain, and streamline platforms and tools as needed to reach GTM goals Own and optimize HubSpot CRM platform, ensuring stakeholders practice proper hygiene across all touchpoints in the customer lifecycle Lead Management & Data Operations Build and maintain flows related to lead scoring and routing, lifecycle stages, and sequences spanning inbound, outbound, and product-led motions Unify ICP and target account definitions and reflect/maintain in the sales and marketing systems of record in partnership with sales and marketing, supporting marketing with attribution across various marketing channels Ensure integrity and synchronization of all GTM data Sales Operations & Pipeline Management Support sales with pipeline reporting and associated metrics to support operational cadence such as pipeline calls, deal reviews, and the like Enforce seller discipline and track/improve pipeline accuracy and deal rigor to continuously improve forecast accuracy Assist leadership in driving quarterly business reviews, forecasts, annual budgeting, and planning Customer Success Operations Support CS with automated alerts concerning account usage and expansion signals and renewal/expansion forecasting Performance Analytics & Strategic Insights Own end-to-end GTM metrics and observability to track and assess performance of all revenue-generating functions, drive improvements to KPIs, and inform GTM strategy decisions for audiences spanning leadership, board, and investors Measure effectiveness of collaboration between key GTM functions - sales, marketing, and CS Process Management & Continuous Improvement Develop, document, maintain, and implement a comprehensive GTM operations strategy Document and maintain GTM wiki detailing your work and processes Triage and proactively gather feedback from GTM and finance teams to assess efficiency and gaps in our GTM operations Team Experience Administer GTM team compensation plans Attend twice yearly full team off-sites (typically U.S.-based) What You Bring: The Essentials: Experience: 3 to 5+ years in revenue operations within the B2B software space Experience with Technical integrations and Data Analysis: Able to build BI applications, analyze and query data with SQL (as needed), and integrate APIs across platforms and databases Sales Experience: 1-2 years experience working in a customer-facing role either as a seller or in a sales support role and have first-hand experience of the operational requirements Expert-level Knowledge of GTM Tooling: You are deeply skilled with the key CRM products and related tools required in an effective B2B software GTM stack and how to integrate, maintain and automate them Sales and Marketing Methodologies: Deep understanding of B2B SaaS sales and marketing concepts, e.g. SLG, PLG, Pipeline, etc Hands on Experience: You have built and maintained a GTM stack from the ground up as the first revenue operations hire Flexibility and Adaptability: Comfortable with ambiguous and changing requirements, with a rapid ability to learn new technical concepts Communication: Excellent communication, presentation, and collaboration skills, with a keen eye for using data to back your proposals and ideas for GTM leadership team’s consideration Extra Shine: Sales Team Design: Experience planning and building sales territories and incentive plans. Open source + commercial GTM model experience a strong plus PLG SaaS experience Benefits: Opportunities to work with cutting-edge technology in a growing sector A supportive environment where your ideas lead to real impacts Competitive salary based on experience Stock options at an early-stage startup Comprehensive benefits including healthcare (in the US) and other insurance 401(k) + 401(k) company contribution (3% of your annual salary) This role is fully remote, with flexible working hours to accommodate different time zones You’ll also get to enjoy periodic travel for bi-yearly team on-sites, where we focus on team bonding, collaboration, and having fun together! Join a supportive and innovative team with a remote-first culture, where your contributions directly impact our growth and success.