Aurora Health Care

Coordinate clinical office workflow, assist with HR tasks, perform clerical duties including scheduling and billing, manage supplies and equipment, resolve customer concerns, and support department projects and data analysis. | High school diploma with 5 years of secretarial/clerical support experience, intermediate to advanced Microsoft Office skills, project coordination ability, excellent communication, and customer service skills. | Major Responsibilities • Coordinates operational workflow of clinical office staff. Distributes workload and staff assignments as necessary for optimum efficiency. In collaboration with supervisor, maintains daily clinical office levels. • Assists supervisor with human resource responsibilities which may include: interviewing and selection of new employees, new employee orientation, staff development, providing performance feedback, resolution of employee concerns, and employee morale. • Performs Clinical Office Assistant duties based on department's needs including: reception, answering, screening and triaging telephone calls, scheduling appointments, data entry, billing, medical records, maintaining files, logs and reports, assisting with gathering, organizing, and compiling data for reports, meetings, etc., collecting insurance co-payments, and other general clerical functions. • Serves as a resource for all department personnel and physicians, including problem solving, office policy/procedure development, customer relations, promotion of service management, and implementation of department changes. • May schedule and maintain calendar of appointments, meetings, and travel and coordinate related administrative aspects such as agendas, site selection, food/beverage selections, audio-visual arrangements, and document preparation. May conduct regularly scheduled staff meetings, huddles and/or arrange training and education programs. • Oversees ordering of department supplies and maintains awareness of budget constraints for supplies. Monitors department office equipment and troubleshoots minor problems. Independently arranges for routine equipment maintenance or repairs. • Resolves basic to intermediate customer concerns and complaints. • Identifies and independently plans, develops, and implements additional projects or reports which may be useful to the department. • Gathers, compiles, and summarizes data/information for analysis per supervisor's request. Assists in monitoring, tracking, and analyzing data. Licensure, Registration, And/or Certification Required • None Required. Education Required • High School Graduate. Experience Required • Typically requires 5 years of experience in secretarial/clerical support. Knowledge, Skills & Abilities Required • Intermediate to advanced computer skills with Microsoft office products (i.e. Word, Excel, Access, PowerPoint). • Demonstrated project coordination skills. • Excellent interpersonal, written, and verbal communication skills are essential. • Demonstrated customer service skills including service recovery. Physical Requirements And Working Conditions • Ability to sit, walk, stand, bend, and lift frequently throughout the workday. Occasionally lifts items weighing up to 20 lbs. • Operates all equipment necessary to perform the job. • Exposed to a normal office environment. • Position may require travel, may be exposed to road and weather hazards. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Oversee emergency department nursing services, manage staffing and resources, ensure quality patient care, and lead staff development and retention. | Bachelor's degree in Nursing, RN license, 5 years emergency department experience including 1 year supervisory experience. | • **Relocation allowance offered for this opportunity, for any hired candidate that resides 50 or more miles from the work site.*** Title: RN Manager – Emergency Services Job ID: R181105 Sites: Aurora St Lukes South Shore 5900 S Lake Dr Cudahy, WI 53110 Pay Range: $104,104 - $156,208 Schedule Details/Additional Information: Salaried position, typically Monday – Friday, 8a-5p ABOUT AURORA HEALTH CARE: Aurora Health Care is the largest health system in Wisconsin and a national leader in clinical innovation, health outcomes, consumer experience and value-based care. The state’s largest private employer, the system serves patients across 17 hospitals, more than 70 pharmacies and more than 150 sites of care. Aurora Health Care, in addition to Advocate Health Care in Illinois and Atrium Health in the Carolinas, Georgia and Alabama, is now part of Advocate Health, the third-largest nonprofit, integrated health system in the United States. Committed to providing equitable care for all, Advocate Health provides nearly $5 billion in annual community benefits. With our dynamically inclusive workforce and strong connections to the places where we live and work, we’ll touch more lives and contribute to stronger and more vibrant communities. Our list of accolades includes, but are not limited to, “Top Work Places”, “Top 100 Hospitals”, QUEST Award, “Best Places to work for Women and Diverse Managers”, and System for Change Award. Join us and change lives… including your own. HOW YOU’LL MAKE A DIFFERENCE: Responsible for the overall direction of the emergency department. Directs all patient care services, including nursing, and ensures adequate staffing of nursing and ancillary services personnel for the emergency department. Promotes the philosophy and objectives of the nursing practice by subscribing to and supporting Standards of Nursing Care through management of staff and resources, which is accomplished by planning, organizing, coordinating, controlling, evaluating and directing in designated patient care areas. Allocates available resources to promote efficient, effective and compassionate nursing care. Accountabilities: • Coordinates and manages all resources necessary to provide optimal nursing care. This includes the availability of staff resources, patient care supplies and automated patient care systems. Also responsible for effectively managing resources through systems management, carefully coordinating system issues to assure optimal patient care. • Responsible for using innovative and effective recruitment and retention strategies and coaching staff in recruitment and retention behaviors. Also responsible for establishing successful relationships and links with nursing instructors and students. Responsible for optimizing the work environment by effective use of all data, which includes but is not limited to employee feedback and the employee engagement index to enhance the retention of staff. Responsible for maintaining an optimal level of productivity based on the coordination of efficient staffing and scheduling patterns and labor management standards 24 hours a day/7 days a week. • Responsible for providing input, direction and expertise in the development, application, and evaluation of orientation and continuing education programs. Coaches staff to assist in identification of their goals to advance practice and career advancement. Develops a plan with employees for achievement of identified goals. Assists staff in areas where deficits are identified and in the identification of areas for growth. • Responsible for evaluating the quality of nursing care provided by all department staff by using the Standards of Practice and patient outcomes and other quality indicators to include peer review, incident reports, use of policy and procedures, evaluation of equipment, supplies and products. Responsible to ensure that appropriate resources are available for performance improvement initiatives on the department. • Develops service strategies and monitors service levels against indicators to demonstrate improvement in customer and patient satisfaction. Coordinates and integrates services with other areas. Holds employees accountable for meeting department, facility, and Aurora Service Standards. • Maintains and promotes effective relationships with and between patients, families, department staff, other departments, medical staff and their support staff, other health care facilities and vendors. Participates in problem resolution as needed. Acts as a liaison between medical and nursing staff as necessary. • Facilitates evidence-based nursing by creating an environment that encourages the utilization of evidence in practice; uses evidence in decision-making to maintain quality, cost and customer service; and ensures the integration of evidence in congruence with departmental, organizational, regional and Aurora strategic goals. • Responsible for making recommendations for changes in nursing practice to shared governance councils and promotes new approaches and concepts. Responsible for participating in shared governance councils as a management representative, as a work group member, or by providing feedback as requested to the councils. Responsible for supporting shared governance in the department by holding staff accountable and by monitoring and counseling the department representative(s) to ensure role compliance. • Responsible for achieving care management targets, patient loyalty targets, and employee engagement targets in area(s) of responsibility. • Assists physicians and other departments with development of new services, identifying potential new sources of revenue and/or assisting in the marketing of existing and new programs. Responsible for developing and communicating change initiatives. • Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale. • Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives. • Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business. WHAT YOU WILL NEED Education: • Bachelor's Degree in Nursing. Certification/License: • Registered Nurse license issued by the state in which the team member practices. Experience: Typically requires 5 years of experience in emergency departments. Includes 1 year of supervisory experience in multiple areas of nursing. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation within the position’s pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate’s job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program WHAT WE BELIEVE: Advocate Health is committed to diversity and inclusion every single day and in everything we do. Diversity lives in the differences, great and small, that matter to us and make each of us unique – from our age and the color of our skin to our abilities and the things we believe in. We know that empowering our differences inspires creativity that leads to innovative solutions – for our team members, consumers, and communities. And because health care is built upon relationships, it’s important for the people we serve to be able to trust us to meet their unique needs. By cultivating an atmosphere of acceptance and compassion, we create a welcoming environment where our patients can heal, our team members can thrive, and our business can grow. As a team member, working in a diverse setting allows you the chance to grow in ways that will broaden your perspective to deliver the best possible patient care.