Attentive

Lead the Journeys team to develop and maintain automated customer communication platforms and foster engineering culture. | 7+ years software engineering and 2+ years management experience with strong technical foundation in distributed systems and scalable backend architectures. | Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights. Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers. With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups, Forbes’ Cloud 100 (five years running!), Inc.’s Best Workplaces, and the Human Rights Campaign Foundation's Corporate Equality Index! About the Role Attentive is looking for an Engineering Manager to lead the Journeys team, which builds the product and systems that enable brands to create, publish, and run automated, event-driven customer communications across SMS, email, and push. You’ll lead engineers working across a visual journey-building experience and the distributed workflow platform behind it. You’ll balance product delivery with the operational rigor required for a customer-facing messaging system—improving reliability, observability, performance, and the ease with which customers and implementation teams can understand and troubleshoot their journeys. You’ll develop a high-performing team, guide technical and architectural decisions, and partner closely with Product, Messaging Platform, Content Tools, and other engineering teams. You’ll create clarity across complex initiatives and dependencies while keeping the team focused on scalable platform capabilities that improve customer outcomes. What You’ll Accomplish Lead the Journeys team’s roadmap, delivery, and technical direction across the journey-building experience and workflow platform Partner with Product, Design, implementation teams, and engineering peers to refine requirements, prioritize investment, negotiate tradeoffs, and resolve dependencies Improve the reliability, observability, performance, and scale of customer-facing journey execution Build a high-performing team through hiring, coaching, actionable feedback, and clear growth opportunities Establish clear operating rhythms, delivery plans, and stakeholder communication; surface risks early and remove blockers Balance immediate customer needs with durable, reusable product and platform capabilities Your Expertise 2+ years of experience managing software engineers and 7+ years of professional software engineering experience Strong technical foundation in distributed, event-driven systems, including workflow orchestration, APIs, data modeling, and scalable customer-facing applications Experience guiding architecture and delivery across user-facing product experiences and high-volume backend systems, balancing customer impact, reliability, performance, and maintainability Proven ability to partner with Product, Design, implementation teams, and engineering peers to refine requirements, prioritize work, negotiate tradeoffs, and deliver complex cross-functional initiatives Experience leading reliable, operationally mature services, including incident response, on-call health, observability, and technical-debt reduction A thoughtful people leader who hires, coaches, gives actionable feedback, manages performance, and builds an inclusive, high-accountability team culture Clear, proactive communicator who manages delivery plans and stakeholder expectations, surfaces risks early, removes blockers, and uses modern—including AI-powered—engineering practices to improve team effectiveness What We Use Java and Spring Boot microservices, built with Gradle React, TypeScript, and GraphQL for the visual journey-building experience PostgreSQL, DynamoDB, and S3 for data and workflow storage Apache Pulsar and gRPC for distributed, event-driven communication Kubernetes on AWS EKS, with Istio, Terraform, Helm, and Datadog Temporal, feature flags, and workflow-orchestration tooling for reliable automation at scale You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work. For US based applicants: The US base salary range for this full-time position is $227,000 - $270,000 annually + equity + benefits Our salary ranges are determined by role, level and location #LI-EF1 By applying for this position, your data will be processed as per Attentive's Privacy Policy. Attentive Company Values Default to Action - Move swiftly and with purpose Be One Unstoppable Team - Rally as each other’s champions Champion the Customer - Our success is defined by our customers' success Act Like an Owner - Take responsibility for Attentive’s success Learn more about AWAKE, Attentive’s collective of employee resource groups. If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience. At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.

Design and build AI-driven products, contribute to system architecture and code quality, collaborate with teams to deliver scalable solutions. | Bachelor's degree and 3+ years experience in software engineering with backend, frontend, cloud, and Agile experience. | Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights. Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers. With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups, Forbes’ Cloud 100 (five years running!), Inc.’s Best Workplaces, and the Human Rights Campaign Foundation's Corporate Equality Index! Design and build AI-driven products that empower marketers to acquire subscribers and drive sustainable revenue growth Contribute to overall code quality and system architecture, providing both direct code contributions, code-reviews, and long-term technical leadership to support scalable, maintainable solutions. Develop high-quality consumer experiences, ensuring software meets standards of performance, scalability, reliability, and usability. Collaborate cross-functionally with Product Management and Design teams to deliver user-focused solutions while maintaining quality and minimizing technical debt Implement robust testing and quality assurance practices, proactively preventing regressions through unit, integration, and automated testing strategies Apply advanced software engineering and computer science principles to design, develop, and enhance complex software systems Architect and integrate distributed and large-scale systems, leveraging system engineering, software engineering, and system integration best practices to deliver secure and reliable platforms Partial telecommuting is permitted; onsite at 136 Madison Avenue, 8th Floor, New York, New York 10016 when not telecommuting MINIMUM REQUIREMENTS: Bachelor’s degree or U.S. equivalent in Computer Science, Computer Engineering or related field plus 3 years of professional experience as a Software Engineer or any occupation, job title, position performing design, development, testing, deployment, and maintenance of scalable software applications. Must also have the following: 3 years of professional experience developing backend services and high-scale, data-driven applications using programming languages including Java, Python, and Go 3 years of professional experience building and maintaining modern, responsive, and scalable web user interfaces using React and TypeScript 3 years of professional experience using modern frontend development tools including ESBuild, and Playwright to build optimized interfaces and implement automated UI testing 3 years of professional experience working in Agile development environments, collaborating with cross-functional teams of engineers, product managers, and designers to deliver high-quality, user-focused software solutions 1 year of professional experience implementing Operational Excellence frameworks in cloud environments, focusing on proactive monitoring, incident management, automation, and cost optimization to maintain scalable, secure, and efficient systems 1 year of professional experience designing and working with scalable micro-services and modular front-end systems 1 year of professional experience deploying and managing cloud-based applications on modern cloud platforms, including AWS, leveraging managed Kubernetes services for scalable and resilient infrastructure. Please submit resume online at: www.attentivemobile.com/careers#jobs or via email to careers@attentivemobile.com. Must specify Ad Code HSJG You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work. For US based applicants: The US base salary range for this full-time position is $131,997 - $230,000 per year. annually + equity + benefits Our salary ranges are determined by role, level and location #LI-DNI By applying for this position, your data will be processed as per Attentive's Privacy Policy. Attentive Company Values Default to Action - Move swiftly and with purpose Be One Unstoppable Team - Rally as each other’s champions Champion the Customer - Our success is defined by our customers' success Act Like an Owner - Take responsibility for Attentive’s success Learn more about AWAKE, Attentive’s collective of employee resource groups. If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience. At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.

Design and implement scalable, reliable infrastructure systems, lead cross-team collaborations, establish production standards, mentor staff, and advocate reliability metrics. | 7+ years in Production Engineering, SRE, or Backend Engineering with strong coding in Golang, Python, or Java, strategic mindset, knowledge of SLIs/SLOs, and excellent communication. | Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights. Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers. With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups, Forbes’ Cloud 100 (five years running!), Inc.’s Best Workplaces, and the Human Rights Campaign Foundation's Corporate Equality Index! About the Role Our Platform Infrastructure team is the backbone of everything we do at Attentive, providing a resilient and cost-effective platform that seamlessly handles billions of events from over 100 million customers daily. We own everything from compute, persistence, and networking to observability and deployments. Joining our team offers a high-growth career opportunity to collaborate with some of the world’s most talented engineers in a high-performance, high-impact culture. As part of the Infrastructure and Platform organization, the Production Engineering Team is focused on delivering a fast and reliable platform that empowers Attentive engineers to deliver solutions quickly and safely. We build scalable systems that automate routine tasks so we can focus on other impactful efforts. Reliability, scalability, and security are our areas of expertise. We focus on release, observability, and cost optimization. Our mission is to create robust platforms and tools that allow stakeholders to concentrate on delivering exceptional products. As a Staff Engineer, you will take a strategic role in designing and implementing solutions that enhance the reliability and scalability of our systems, while mentoring others and influencing technical roadmaps across the organization. What You’ll Accomplish Design and Deliver High-Impact Solutions: Design and implement systems that enhance reliability, observability, traceability, and incident management, ensuring the platform scales effectively Lead Strategic Initiatives: Take ownership of cross-team collaborations and drive impactful projects by providing technical leadership and guidance Partner Across Teams: Collaborate with engineers from AI/ML, Data, Platform, and Product teams to develop best-in-class services Partner with engineers from AI/ML, Data, Platform, Product, and other groups to deliver best-in-class services Establish Standards and Best Practices: Define and enforce production standards, processes, and tools to ensure operational excellence Champion Reliability Goals: Advocate for and implement SLIs, SLOs, and other reliability-focused metrics across the engineering organization Mentorship and Knowledge Sharing: Guide and mentor team members, fostering technical growth and helping to develop the next generation of engineering leaders Innovate and Inspire: Drive continuous improvement by bringing creative ideas and challenging the status quo Your Expertise 7+ years of experience in Production Engineering, Backend Engineering, SRE, DevOps or similar role Strategic visionary: Your strong technical background enables you to look beyond solving the immediate problem, planning for the future. Proficient Problem-Solver: Strong coding ability in at least one language (e.g., Golang, Python, Java, Typescript) with the capability to solve complex issues through code Track Record of Success: Demonstrated experience delivering medium to large-scale projects that drive meaningful improvements in platform reliability and scalability Reliability Expertise: Deep understanding of production reliability concepts, including SLIs, SLOs, and incident management Strong Communicator: Excellent verbal and written communication skills with the ability to influence and collaborate across technical and non-technical teams Fast-Paced Experience: Familiarity with working in dynamic, reliability-focused production environments (preferred) You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work. For US based applicants: The US base salary range for this full-time position is $180,000 - $240,000 annually + equity + benefits Our salary ranges are determined by role, level and location #LI-HB1 By applying for this position, your data will be processed as per Attentive's Privacy Policy. Attentive Company Values Default to Action - Move swiftly and with purpose Be One Unstoppable Team - Rally as each other’s champions Champion the Customer - Our success is defined by our customers' success Act Like an Owner - Take responsibility for Attentive’s success Learn more about AWAKE, Attentive’s collective of employee resource groups. If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience. At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.

Own and maintain full-stack data collection platform including browser, edge, and backend services, and lead AI system development for data quality automation. | 6+ years professional experience with Java/Kotlin and JavaScript/TypeScript, strong backend and edge compute experience. | Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights. Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers. With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups, Forbes’ Cloud 100 (five years running!), Inc.’s Best Workplaces, and the Human Rights Campaign Foundation's Corporate Equality Index! About the Role The Identity team owns Attentive's first-party data collection platform: the systems that capture ecommerce and user behavior events from customer storefronts, which form the core data that Attentive's marketing tools are built on. The surface area spans a JavaScript tag embedded on thousands of sites serving millions of consumers daily, Cloudflare Workers handling server-side tracking and edge compute, and backend ingestion services. The team is also heavily leaning into AI to improve the quality and volume of data collected on customer sites, with the goal of evergreen first-party data collection that can automatically measure its own performance, identify improvements, and ship them. This is a small team (3-4 engineers) with high autonomy and broad ownership. You'll work across the full stack as an AI-first generalist who moves between browser-side code, edge runtimes, and backend services depending on what the problem demands. This role is remote, based in the United States. What You’ll Accomplish Own data collection across the full stack. Work across the JS tag, Cloudflare Workers, and Java backend services to deliver reliable first-party data collection at scale. Expand what we do at the edge with Cloudflare Workers. Extend our Workers infrastructure beyond server-side tracking and proxy endpoints into tag serving, A/B configuration, and compute for agentic systems and data analysis. Build agentic AI systems for data collection quality. Use heuristics and models from the ML team to identify poor data collection for specific customers. Build workflows that automatically diagnose and fix gaps, reducing the manual work that eats up engineering time today. Improve the event ingestion pipeline. Strengthen the backend services that receive, validate, and route events from the tag. Make the pipeline more reliable and observable so engineers can trace data from collection through ingestion without guesswork. Help lead technical direction on a small, autonomous team. Write proposals, run design reviews, and mentor teammates. With a team this size, your judgment directly shapes what gets built and how. Your Expertise 6+ years of professional software engineering experience, with a track record of working across multiple layers of a system, not just frontend or backend alone. Backend experience building and operating services in Java, Kotlin, or a similar typed language, including API design, data modeling, and testing. Comfortable with JavaScript/TypeScript beyond casual use. You can reason about browser runtime behavior, async patterns, and performance in production. Experience with edge compute or serverless runtimes (Cloudflare Workers, Lambda@Edge, Fastly), or the ability to ramp quickly. You've led projects from scoping through shipping, not just contributed to them. Good debugging instincts across service boundaries. You design systems so issues surface clearly rather than hiding. Active use of AI-assisted development tools (Claude Code, Cursor, Codex, or similar) in your day-to-day workflow. You've used them to build and ship production features, not just experiment. Willingness to work across unfamiliar parts of the stack. What We Use Our backend is Java / Kotlin / Spring Boot microservices, built with Gradle, coupled with things like DynamoDB, Aurora, AirFlow, Postgres, and Redis, hosted via AWS Our infrastructure runs primarily in Kubernetes hosted in AWS’s EKS, using tooling like Istio, Datadog, Terraform, CloudFlare, and Helm Our frontend is built with React and TypeScript, and uses best practices like GraphQL, Storybook, Radix UI, Vite, esbuild, and Playwright Our automation is driven by custom and open source machine learning models, industry-leading LLMs, lots of data and tech like Python, Metaflow, HuggingFace, PyTorch, TensorFlow, and Pandas You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work. For US based applicants: The US base salary range for this full-time position is $170,000 - $205,000 annually + equity + benefits Our salary ranges are determined by role, level and location #LI-MN1 By applying for this position, your data will be processed as per Attentive's Privacy Policy. Attentive Company Values Default to Action - Move swiftly and with purpose Be One Unstoppable Team - Rally as each other’s champions Champion the Customer - Our success is defined by our customers' success Act Like an Owner - Take responsibility for Attentive’s success Learn more about AWAKE, Attentive’s collective of employee resource groups. If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience. At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.