ATTAINX INC

Provide Tier 1 and Tier 2 technical support for USDA trade certification systems, resolving user access issues and documenting resolutions. | Requires 5+ years help desk experience, IT degree or equivalent, US citizenship, Public Trust clearance, and strong ITIL knowledge. | Job Title: Help Desk Analyst Location: Remote  Clearance: Must be a US Citizen able to OBTAIN a favorable Public Trust Citizenship: US Citizen AttainX Inc. is seeking a customer-focused Help Desk Analyst to support the U.S. Department of Agriculture (USDA) Animal and Plant Health Inspection Service (APHIS) trade certification systems under an Operations and Maintenance (O&M) and Development, Modernization, and Enhancement (DME) contract. The analyst will provide front-line technical support for the Lacey Act Web Governance System (LAWGS), the Phytosanitary Certificate Issuance and Tracking (PCIT) system, and the Veterinary Export Health Certification System (VEHCS) — web-based applications that enable importers, exporters, brokers, accredited veterinarians, and state and federal officials to file declarations and obtain export health and phytosanitary certificates. The ideal candidate is a strong communicator who can diagnose and resolve user issues, guide users through eAuthentication and account access, document resolutions, and escalate technical defects to the development and O&M teams. This role is central to keeping these mission-critical trade systems available and responsive for a nationwide user community. Qualifications and Education Requirements: * Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field; equivalent professional experience will be considered in lieu of a degree. * 5+ years of experience in a help desk, service desk, or technical support role, preferably supporting web-based enterprise or federal applications. * Hands-on experience with IT service management / ticketing tools (e.g., ServiceNow, SysAid) for logging, triaging, and tracking incidents and service requests. * Working knowledge of ITIL service management principles, including incident, problem, and request management, and support against defined service level agreements (SLAs). * Experience troubleshooting user authentication and account access issues; familiarity with USDA eAuthentication or comparable identity and access management (IdAM) platforms is a strong plus. * Solid understanding of web browsers, PDF workflows, file uploads, and common connectivity and configuration issues affecting web applications. * Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users and to produce clear knowledge base and FAQ content. * Strong customer service orientation, attention to detail, and the ability to manage and prioritize a high volume of concurrent tickets. * US citizenship with the ability to obtain and maintain a favorable Public Trust background investigation. Preferred Qualifications: * Prior experience supporting federal government IT programs, particularly USDA or APHIS trade, import/export, or certification systems (LAWGS, PCIT, VEHCS, or similar). * Familiarity with Agile/SAFe delivery environments and participation in sprint and release activities on an O&M/DME program. * Experience supporting release, regression, and user acceptance testing for application updates and enhancements. * Industry certifications such as HDI Support Center Analyst, CompTIA A+, or ITIL Foundation. Job Duties: * Serve as the Tier 1 / Tier 2 point of contact for LAWGS, PCIT, and VEHCS end users — including exporters, importers, brokers, accredited veterinarians, support staff, and state and federal officials — via phone, email, and the ticketing system. * Log, categorize, prioritize, track, and resolve incidents and service requests in accordance with established SLAs, ensuring accurate and timely status updates to users. * Troubleshoot login, eAuthentication, and account access issues, and assist users with organization setup, roles, and permissions within the systems. * Guide users through certificate and declaration workflows, including phytosanitary certificates (PCIT), veterinary export health certificates (VEHCS), and Lacey Act declarations / PPQ Form 505 submissions (LAWGS). * Diagnose, document, and reproduce reported system defects, and escalate technical issues to the development and O&M engineering teams with clear, actionable detail. * Create and maintain knowledge base articles, FAQs, quick reference guides, and standard operating procedures to promote consistent resolutions and user self-service. * Support DME releases and system enhancements by participating in release verification, regression, and user acceptance testing, and by validating that reported issues are resolved. * Monitor system availability and proactively report outages, performance degradations, and recurring issues to program leadership. * Generate and analyze help desk metrics and reports (ticket volume, resolution times, trends) to support continuous service improvement. * Participate in Agile/SAFe ceremonies and program meetings, and collaborate with cross-functional team members to improve support processes and the overall user experience. Non-Essential Functions: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.   About Us: AttainX Inc. is a Women Owned Small Business (WOSB), Economically Disadvantaged WOSB (EDWOSB), CMMC Level 2, CMMI Level 3, ISO 9001:2015 certified QMS and Silver Level SAFe Partner. For more than 15 years, AttainX, Inc. has delivered emergent technologies, software products, and high-quality services that meet the needs of our Federal Government customers. The last 4 years have shown significant company growth as we have increased our contracts portfolio and hold the “Best in Class” contract vehicles, GSA MAS and OASIS Small Business and 8(a) Pools 1, 2 and 3. In addition, we are prime on several Agency Specific IDIQs and BPAs with the National Oceanic and Atmospheric Administration, Department of Energy, Navy, Health and Human Service, USCIS and the Defense Intelligence Agency. AttainX is dedicated to quality and best practices for the services we provide. We understand our people are the key ingredient to ensuring our customers Mission and Goals are met with excellence. Benefits: Competitive compensation and benefits packages including paid vacation, medical, dental, vision, matching 401K plan, tuition/training reimbursement, and Long & Short-Term Disability.  EEO Commitment: AttainX is an equal employment opportunity employer, committed to providing a workplace free from discrimination based on Title VII of the Civil Rights Act, VEVRAA and Section 503, or other status protected by applicable federal, state, local, or international law. These protections also extend to applicants. Accommodations: Individuals with a disability who would like to request a reasonable workplace accommodation may send an email to Human Resources indicating the specifics of the assistance needed. Physical Demands: Sitting and working on a computer for long, continuous periods each day; effective communications by telephone, email, and face-to-face; standing, walking, and sitting; handling and feeling objects or controls; reaching; talking and hearing; lifting and/or moving up to 10 pounds; and specific vision abilities including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust and focus. Work Environment: The noise level in the work environment is usually moderate.

Lead and oversee full lifecycle of Security Assessment and Authorization activities for federal systems and cloud environments, coordinating with stakeholders for risk analyses and ATO decisions. | Bachelor's degree, 5+ years IT security and RMF assessments experience, professional certification (CISSP/CISA/CISM), and US Citizenship for Public Trust clearance. | Position Title: Cybersecurity / Assessment and Authorization (A&A) Team Lead  Location: Hybrid-Remote / Silver Spring, MD (2 days on-site per week)  Clearance: Public Trust / US Citizenship Required POSITION OVERVIEW AttainX, Inc. is seeking an experienced and highly motivated Cybersecurity / Assessment and Authorization (A&A) Team Lead to support a federal cybersecurity program. This position provides leadership and technical oversight for Security Assessment and Authorization (SA&A) activities across multiple federal information systems and cloud environments.    The successful candidate will lead teams performing Risk Management Framework (RMF) assessments, coordinate assessment activities with government stakeholders, evaluate security controls, develop authorization packages, and provide recommendations to support Authorization to Operate (ATO) decisions. REQUIRED QUALIFICATIONS * Bachelor’s degree or higher in Information Systems, Cybersecurity, Information Technology, Computer Science, or related field. * Four (4) years of combined relevant education and experience will be accepted in lieu of a degree. * Knowledge of DOC, NOAA, and NWS IT security policies and implementation standards or similar organizations. * Comprehensive understanding of NIST guidance, including NIST Special Publications and FIPS. * Experience leading teams of IT Security Specialists or Security Assessors. * At least 5 years of recent experience applying IT security concepts, methodologies, principles, procedures, and industry-standard security tools. * At least 5 years of recent experience with enterprise architecture methodologies, contingency planning, backup/recovery best practices, technical testing tools, and RMF assessments. * Robust verbal and written communication skills. * Effective interpersonal, project management, and organizational skills * Ability to work effectively in a team-oriented environment. REQUIRED CERTIFICATION Must possess at least one (1) of the following: * CISSP * CISA * GSNA * CEH * ISC2 CGRC * CISM PREFERRED QUALIFICATIONS * Bachelor’s degree or higher in Information Systems, Cybersecurity, Information Technology, Computer Science, or related field. * Experience assessing cloud-hosted systems in AWS, Azure, or GCP. * Experience supporting federal ATO decisions and Continuous Authorization programs. * Knowledge of High Value Asset (HVA) requirements. * Clear-cut attention to detail and ability to manage multiple priorities. JOB DUTIES AND RESPONSIBILITIES * Lead and oversee full lifecycle Security Assessment and Authorization activities. * Plan, coordinate, and manage assessment schedules, resources, and deliverables. * Conduct security control assessments in accordance with NIST RMF and NIST SP 800-53. * Review SAPs, SARs, VARs, POA&M recommendations, and ATO briefing materials. * Conduct risk analyses and evaluate security control effectiveness. * Assess cloud-hosted environments against federal cybersecurity requirements. * Serve as the primary liaison between assessment teams and government stakeholders. * Present assessment findings, risk determinations, and remediation recommendations. * Support executive-level briefings and ATO decision activities. * Mentor and guide cybersecurity personnel and assessment teams. * Recommend security measures to protect organizational information assets. * Implement process improvements that enhance assessment quality and efficiency. About Us  AttainX Inc. is SBA Certified 8(a), Women Owned Small Business (WOSB), Economically Disadvantaged WOSB (EDWOSB), CMMI Level 3, ISO 9001:2015 certified QMS, and a Gold Level SAFe Partner. For over 14 years, AttainX has delivered innovative IT and cloud-based solutions for a broad portfolio of federal clients, including USDA, NOAA, DOE, DHS, and DIA. Benefits: * Paid vacation * Medical, dental, and vision coverage * Matching 401(k) plan * Tuition/training reimbursement * Long & Short-Term Disability Accommodations:  Individuals with disabilities may request reasonable workplace accommodations by contacting AttainX Human Resources directly and specifying the nature of the support needed. EEO Commitment:  AttainX is an Equal Employment Opportunity employer and prohibits discrimination in the workplace based on Title VII of the Civil Rights Act, VEVRAA, Section 503, and other applicable laws. These protections extend to all applicants and employees. Physical Demands:  This position requires extended periods of sitting, computer use, and communication via phone or email. Occasional lifting of up to 10 pounds may be necessary. Vision abilities required include close, distance, and peripheral vision as well as depth perception. Work Environment:  The work environment is typically moderate in noise and may require onsite presence during standard business hours.  AttainX Inc. is SBA Certified 8(a), Women Owned Small Business (WOSB), Economically Disadvantaged WOSB (EDWOSB), CMMI Level 3, ISO 9001:2015 certified QMS, and a Gold Level SAFe Partner. For over 14 years, AttainX has delivered innovative IT and cloud-based solutions for a broad portfolio of federal clients, including USDA, NOAA, DOE, DHS, and DIA. Benefits: * Paid vacation * Medical, dental, and vision coverage * Matching 401(k) plan * Tuition/training reimbursement * Long & Short-Term Disability Accommodations:  Individuals with disabilities may request reasonable workplace accommodations by contacting AttainX Human Resources directly and specifying the nature of the support needed. EEO Commitment:  AttainX is an Equal Employment Opportunity employer and prohibits discrimination in the workplace based on Title VII of the Civil Rights Act, VEVRAA, Section 503, and other applicable laws. These protections extend to all applicants and employees. Physical Demands:  This position requires extended periods of sitting, computer use, and communication via phone or email. Occasional lifting of up to 10 pounds may be necessary. Vision abilities required include close, distance, and peripheral vision as well as depth perception. Work Environment:  The work environment is typically moderate in noise and may require onsite presence during standard business hours.