Atrius Health

Receive and manage incoming patient calls, assist with appointment and care management, and provide excellent customer service in a healthcare call center. | High school diploma or equivalent, minimum one year clinical or customer service experience, computer proficiency, EMR experience or aptitude, and strong communication skills. | Explore opportunities at Atrius Health, part of the Optum family of businesses. We’re an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, AP/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together. Summary This part-time rotating weekend position that is looking for skilled call center candidates at our site in Watertown, MA. Applicants must live in Massachusetts, have EPIC/ registration system experience (please list on resume as applicable), and have reliable high-speed home internet. This role is fully remote after training is complete (training is around 2-6 weeks, depending on previous experience) and should be located close enough to our site for on-site training as needed. This is a great opportunity to grow within the call center field to make a positive difference for our patients within a great company! Under direct supervision, receives incoming calls and inquires and assists patients in the management of appointments/care. Through a variety of support duties that facilitate the work of an interdisciplinary coordinated care delivery model, plays an integral role in the support of our patients. Provides extraordinary customer service and strong problem solving skills to strengthen the patient/clinician relationship. Must have clear verbal and written communication skills to ensure improve patient access and understanding. EDUCATION/LICENSES/CERTIFICATIONS • High School diploma or equivalency certificate (e.g. GED, HiSET, TASC Test) from an accredited institution or governmental unit required. • A bachelor’s or other non-clinical degree combined with an interest in healthcare is preferred. Experience • A minimum of one year in a clinical or customer service setting preferred. • Computer experience required with the ability to use word processing and spreadsheet programs. • Electronic medical record (EMR) experience and/or aptitude to master the EMR based on other technology experience required. • High- volume call center experience preferred. Skills • Able to communicate in a professional and appropriate manner. • Strong interpersonal, customer service, time management, and organizational skills required. • Working knowledge of patient related documents preferred. Benefits Include • Up to 8% company retirement contribution, • Generous Paid Time Off • 10 paid holidays, • Paid professional development, • Generous health and welfare benefit package. Atrius Health is committed to a policy of non-discrimination and equal employment opportunity. All patients, employees, applicants, and other constituents of Atrius Health will be treated with respect and dignity regardless of race, national origin, gender, age, religion, disability, veteran status, marital/domestic partner status, parental status, sexual orientation and gender identity and/or expression, or other dimensions of diversity. Organization Internal Medicine Primary Location Watertown MA Schedule Every other Saturday and Sunday 7:30a-4p Job Practice Support Staff Job Level Entry Level Job Type Limited Part Time - Less than 20 Hrs (not benefit eligible)

Perform a wide range of routine and complex administrative duties in support of clinical operations. Manage and process prescription renewal requests for a designated clinical department or practice site. | High School diploma or equivalent is required, with pharmacy technician certification preferred. At least three years of pharmacy experience or clinical support function is necessary, along with knowledge of medication abbreviations and pharmacy regulations. | Explore opportunities at Atrius Health, part of the Optum family of businesses. We’re an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, AP/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together. SUMMARY Under the direct supervision of the Clinical Supervisor and guidance of a Clinical Pharmacist, performs a wide range of routine and complex administrative duties in support of clinical operations. Assumes a lead role among clinical support staff in the management and processing of prescription renewal requests for a designated clinical department or practice site. This position is to be used in the Clinical Operations when the volume of prescription renewals warrants a dedicated role. EDUCATION/LICENSES/CERTIFICATIONS High School diploma or equivalency certificate (e.g. GED, HiSET, TASC Test) from an accredited institution or governmental unit required. Certification from of an approved pharmacy technician program, or equivalent institutional/retail pharmacy experience with appropriate registration as required by Massachusetts Pharmacy Board of Registration, as well as National Pharmacy Training Certification strongly preferred. Bachelor’s or Associate’s degree in medical assisting or graduate of certificate program preferred with commensurate pharmacy experience and pharmacy knowledge may be substituted for pharmacy certification EXPERIENCE Skills and experience typically acquired through at least three years of institutional/retail pharmacy experience or a clinical support function that is responsible for prescription renewal coordination. Requires knowledge of medication abbreviation and symbols as well as common drug dosage calculations. Requires knowledge of and previous experience implementing laws and regulations related to pharmacy practice and patient confidentiality. SKILLS Excellent attention to detail and strong organizational skills required. Must demonstrate excellent customer service and communication skills as well as problem-solving abilities. Strong computer skills required using Microsoft systems and previous electronic medical record experience strongly preferred. Atrius Health is committed to a policy of non-discrimination and equal employment opportunity. Applicants will receive consideration for employment without regard to race, national origin, gender, age, color, sex, religion, disability, veteran status, sexual orientation and gender identity and/or expression, or any other characteristic protected by local, state, or federal laws, rules, or regulations. BENEFITS INCLUDE: · Up to 8%25 company retirement contribution · Generous Paid Time Off · 10 paid holidays · Paid professional development · Generous health and welfare benefit package