Atrium Health

Oversee patient service operations ensuring compliance, staff management, and exceptional customer service. | Requires 2+ years in patient access or related healthcare administrative roles with strong organizational, communication, and technical skills. | Major Responsibilities - Oversee daily operations of patient service areas to ensure departmental standards and efficiency are met. - Educate and update staff on changes relevant to their roles, policies, and procedures. - Manage supplies by ordering within budget guidelines and departmental needs. - Assess staffing needs and communicate requirements to leadership; ensure compliance with personnel policies. - Provide leadership and support to patient services staff, including training, orientation, work direction, and performance input. - Create and adjust staff schedules for optimal efficiency and patient throughput, including breaks, meetings, and peak volume coverage. - Assist with financial processes, including point-of-service collections, cash reconciliation, and bank deposits; monitor department work queues. - Support HR functions, such as interviewing, onboarding, staff development, and resolving employee concerns. - Ensure accurate patient registration, including demographic, insurance, and financial information; maintain HIPAA compliance and confidentiality. - Verify insurance coverage and financial responsibility, explain obligations to patients, and refer to Financial Advocates when needed. - Maintain regulatory compliance with HIPAA, EMTALA, Medicare notices, consent forms, and other required documentation; obtain signatures as needed. - Deliver exceptional customer service, including greeting patients, answering inquiries, scheduling appointments, coordinating assistance, and fostering a welcoming environment. Minimum Job Requirements Education - High school diploma or GED. Certification / Registration / License - None Experience - Two years of experience in either Patient Access or any of the following related experience; general physician office support or billing office, insurance office, customer service/hospitality, or call center (any industry).     Knowledge / Skills / Abilities - Demonstrates organizational values and behaviors, serving as a role model for Advocate Health’s purpose and standards. Effective leadership and team-building skills, including delegation, motivating staff, managing priorities, and decision-making. - Strong communication and interpersonal abilities, capable of explaining policies, procedures, and financial responsibilities to staff and patients. - Analytical and problem-solving skills, including data collection and interpretation for operational improvements and planning. - Ability to thrive in high-pressure environments, multitasking, prioritizing, and meeting deadlines independently in fast-paced settings. - Exceptional attention to detail and accuracy, ensuring compliance and quality in all processes. - Outstanding customer service and service recovery skills, maintaining professionalism and empathy in diverse situations. - Technical proficiency with healthcare systems, including EPIC, insurance verification tools, patient liability estimation, Microsoft Office, and related technologies. - Knowledge of medical terminology, insurance processes, and regulatory compliance, including HIPAA and applicable state/federal requirements. - Ability to collaborate effectively with physicians, clinical teams, and patients, resolving issues and supporting patient care needs.   Physical Requirements And Working Conditions - May require travel, with exposure to weather and road conditions. - Respond promptly to patient emergencies occurring in clerical areas; CPR certification may be required based on location. - Notary licensure/training may be required depending on service line or facility. - Operate necessary equipment to perform job duties safely and effectively. - Work environment includes office and patient contact, with possible exposure to ill or contagious individuals. - Physical mobility and stamina, including frequent sitting/standing transitions, extended periods of standing or sitting, and ability to move throughout the workday. - Ability to lift and push/pull: frequently up to 10 lbs., occasionally 20 lbs. or more, and push/pull up to 50 lbs. with assistance. - Sensory and motor requirements, including clear speech, vision, hearing, touch, and fine motor skills for keyboard data entry; flexible scheduling and on-call availability may be required. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Manage residency program operations, support program director and residents, coordinate accreditation and recruitment processes. | Requires bachelor's degree or equivalent experience, knowledge of accreditation standards, strong organizational and communication skills. | Under general direction, oversees the administration and scheduling of physician residents in a medical environment. Ensures that the activities of the physician residents meet the needs for training and accreditation in accordance with the Accreditation Council for Graduate Medical Education (ACGME). Relies on experience and judgment to plan and accomplish goals. May lead and direct the work of others. Education/Experience Bachelor's degree with one year experience in the field or related area; or, an equivalent combination of education and experience required. Essential Functions - Manages daily operations of a Medical Center residency program. Assists program director by serving as a liaison for the program trainees and ongoing program activities. - Provides administrative support to program director and residents including program policies and procedures. Represents program director in meetings and other administrative affairs as needed. - Understands the Accreditation Council for Graduate Medical Education (ACGME) requirements for program requirements. Analyzes and suggests specific changes and modifications. - Coordinates completion of Program Information Form (PIF) for ACGME site review and Internal Graduate Medical Education (GME) Program Review. Prepares and maintains program records for program accreditation. - Coordinates the recruitment, orientation, and graduation processes in the residency/fellowship training program. This includes the interview process, ranking, and post-match administration. Utilizes the Electronic Resident Application Service (ERAS) process and submits rank list to National Resident Matching Program (NRMP) and/or San Francisco Match. - May be required to conduct resident orientations, provide Medical Center process training, and oversee or coordinate resident rotation schedules. - Develops and maintains current resident and alumni educational records. - Conducts annual compliance training for all residents and maintains records. Administers educational and residency performance evaluations as required by ACGME. - Coordinates various human resources activities, including resident promotions, training verifications, vacation, sick leave, and leave of absence documentation. Initiates contracts and necessary documentation to Medical Staff office for incoming and outgoing residents. - Schedules, coordinates, and participates in educational conferences and committee meetings. - Monitors and reconciles residency program budget. - Serves as contact for various planning committees. Skills/Qualifications - Solid oral and written communication skills - Superior organizational skills Ability to prioritize work independently and meet important deadlines - Problem-solving and decision-making skills - Goal-setting and long-range planning - Knowledge of medical terminology - Familiar with a variety of programs concepts, practices, and procedures

Oversees residency program administration, scheduling, accreditation compliance, and coordination of residents' activities. | Requires bachelor's degree with one year related experience or equivalent, strong organizational and communication skills, and knowledge of medical terminology. | Under general direction, oversees the administration and scheduling of physician residents in a medical environment. Ensures that the activities of the physician residents meet the needs for training and accreditation in accordance with the Accreditation Council for Graduate Medical Education (ACGME). Relies on experience and judgment to plan and accomplish goals. May lead and direct the work of others. EDUCATION/EXPERIENCE: Bachelor's degree with one year experience in the field or related area; or, an equivalent combination of education and experience required. Essential Functions - Manages daily operations of a Medical Center residency program. Assists program director by serving as a liaison for the program trainees and ongoing program activities. - Provides administrative support to program director and residents including program policies and procedures. Represents program director in meetings and other administrative affairs as needed. - Understands the Accreditation Council for Graduate Medical Education (ACGME) requirements for program requirements. Analyzes and suggests specific changes and modifications. - Coordinates completion of Program Information Form (PIF) for ACGME site review and Internal Graduate Medical Education (GME) Program Review. Prepares and maintains program records for program accreditation. - Coordinates the recruitment, orientation, and graduation processes in the residency/fellowship training program. This includes the interview process, ranking, and post-match administration. Utilizes the Electronic Resident Application Service (ERAS) process and submits rank list to National Resident Matching Program (NRMP) and/or San Francisco Match. - May be required to conduct resident orientations, provide Medical Center process training, and oversee or coordinate resident rotation schedules. - Develops and maintains current resident and alumni educational records. - Conducts annual compliance training for all residents and maintains records. Administers educational and residency performance evaluations as required by ACGME. - Coordinates various human resources activities, including resident promotions, training verifications, vacation, sick leave, and leave of absence documentation. Initiates contracts and necessary documentation to Medical Staff office for incoming and outgoing residents. - Schedules, coordinates, and participates in educational conferences and committee meetings. - Monitors and reconciles residency program budget. - Serves as contact for various planning committees. Skills/Qualifications - Solid oral and written communication skills - Superior organizational skills Ability to prioritize work independently and meet important deadlines - Problem-solving and decision-making skills - Goal-setting and long-range planning - Knowledge of medical terminology - Familiar with a variety of programs concepts, practices, and procedures

Oversee residency program operations, ensure accreditation compliance, and support program director and residents. | Requires bachelor's degree with experience or equivalent, strong organizational and communication skills, and knowledge of medical terminology. | Under general direction, oversees the administration and scheduling of physician residents in a medical environment. Ensures that the activities of the physician residents meet the needs for training and accreditation in accordance with the Accreditation Council for Graduate Medical Education (ACGME). Relies on experience and judgment to plan and accomplish goals. May lead and direct the work of others. EDUCATION/EXPERIENCE: Bachelor's degree with one year experience in the field or related area; or, an equivalent combination of education and experience required. Essential Functions - Manages daily operations of a Medical Center residency program. Assists program director by serving as a liaison for the program trainees and ongoing program activities. - Provides administrative support to program director and residents including program policies and procedures. Represents program director in meetings and other administrative affairs as needed. - Understands the Accreditation Council for Graduate Medical Education (ACGME) requirements for program requirements. Analyzes and suggests specific changes and modifications. - Coordinates completion of Program Information Form (PIF) for ACGME site review and Internal Graduate Medical Education (GME) Program Review. Prepares and maintains program records for program accreditation. - Coordinates the recruitment, orientation, and graduation processes in the residency/fellowship training program. This includes the interview process, ranking, and post-match administration. Utilizes the Electronic Resident Application Service (ERAS) process and submits rank list to National Resident Matching Program (NRMP) and/or San Francisco Match. - May be required to conduct resident orientations, provide Medical Center process training, and oversee or coordinate resident rotation schedules. - Develops and maintains current resident and alumni educational records. - Conducts annual compliance training for all residents and maintains records. Administers educational and residency performance evaluations as required by ACGME. - Coordinates various human resources activities, including resident promotions, training verifications, vacation, sick leave, and leave of absence documentation. Initiates contracts and necessary documentation to Medical Staff office for incoming and outgoing residents. - Schedules, coordinates, and participates in educational conferences and committee meetings. - Monitors and reconciles residency program budget. - Serves as contact for various planning committees. SKILLS/QUALIFICATIONS: Solid oral and written communication skills Superior organizational skills Ability to prioritize work independently and meet important deadlines Problem-solving and decision-making skills Goal-setting and long-range planning Knowledge of medical terminology Familiar with a variety of programs concepts, practices, and procedures WORK ENVIRONMENT: Clean, comfortable office environment PHYSICAL REQUIREMENTS: 0% 35% 65% to to to 35% 65% 100% N/A Activity X Standing X Walking X Sitting X Bending X Reaching with arms X Finger and hand dexterity X Talking X Hearing X Seeing Lifting, carrying, pushing and or pulling: X 20 lbs. maximum X 50 lbs. maximum X 100 lbs. maximum