Astreya

Providing technical support and operational management for IBM i systems, including troubleshooting, system monitoring, and incident escalation. | Extensive experience with IBM i systems, system monitoring, and support, but lacks specific experience with Windows, macOS, or executive support environments. | What This Job Entails This role combines deep technical expertise with exceptional customer service and communication skills to deliver a seamless and reliable technology experience for executive users. The ideal candidate is proactive, personable, and thrives in fast-paced environments where professionalism, discretion, and attention to detail are paramount. You’ll collaborate closely with executives, executive assistants, IT infrastructure, and other technology teams to anticipate needs, resolve issues, and maintain high satisfaction and trust. Scope ·Applies professional expertise and organizational objectives to creatively resolve complex technical and service-related issues. ·Handles multifaceted situations requiring in-depth evaluation and sound judgment to determine the best solutions. Your Roles and Responsibilities ●Deliver outstanding customer service and personalized support for all aspects of executive technology. ●Provide responsive, professional technical assistance to executives and their teams across hardware, software, networking, printing, mobile devices, and collaboration tools. ●Proactively monitor, maintain, and troubleshoot desktop systems, mobile devices, and network connectivity in a diverse environment to prevent disruptions. ●Offer onsite and remote support for executive-level clients and their assistants, ensuring clear, confident, and courteous communication at all times. May require occasional off hours support and on-call availability is required. ●Translate complex technical issues into simple, actionable explanations for both technical and non-technical audiences. ●Recommend and implement tailored technology solutions that align with executive needs and preferences. ●Build and maintain trusted relationships with executives, exercising discretion and professionalism with all sensitive information. ●Partner with global and regional teams to support executives during travel and off-site events. ●Provide on-site event support to ensure seamless technology integration during meetings, presentations, and special engagements. ●Manage incidents and requests in an ITSM platform (e.g., Zendesk), demonstrating accountability, follow-through, and proactive communication. Required Qualifications / Skills ●5+ years of experience in service desk or desktop support, preferably in a fast-paced enterprise or executive environment. ●Advanced proficiency in Windows 11, macOS, Microsoft Suite, Microsoft Exchange, Active Directory, wireless and printing technologies, and mobile device management. ●Strong commitment to exceptional customer service and service delivery excellence. ●Demonstrated ability to communicate effectively, both verbally and in writing, with diverse audiences. ●Professional presence and demeanor, with the ability to remain calm and composed under pressure. ●Meticulous attention to detail, strong follow-through, and the ability to prioritize effectively. ●Proven problem-solving and decision-making skills. ●Industry certification (CompTIA+ or equivalent experience) preferred. Physical Demands & Work Environment ●Ability to perform office-related tasks, including extended periods of sitting or standing. ●Mobility to move throughout an office environment and perform in-person support. ●Ability to use a computer and other standard office technology. ●Strong communication skills, both in-person and virtual. ●Some positions may require occasional repetitive motion involving wrists, hands, or fingers.

Lead and manage large-scale AWS programs end-to-end, ensuring delivery on-time, within scope, and budget while partnering with technical and business stakeholders. | Bachelor’s degree, 10+ years managing large IT/data programs with 5+ years AWS experience, expertise in data governance, analytics, multi-million-dollar budgets, Agile methodologies, and utilities/energy sector experience. | Description: • Manage complex and major projects of $50m+ in budget • Lead and manage end-to-end AWS programs (design, deployment, adoption, and scaling) ensuring delivery on-time, within scope, and within budget. • Develop and maintain complex, cross-functional and technical program plans including schedules, budgets, resourcing, risks/issues, and interdependencies across workstreams. • Partner with AWS engineers, data scientists, business stakeholders, and enterprise architects to align technical delivery with organizational priorities. • Champion AWS governance and security frameworks, ensuring compliance with enterprise standards and regulatory requirements. • Implement agile/iterative methodologies to accelerate delivery and maximize adoption while minimizing business disruption. • Provide executive-level communications, including status updates, dashboards, financial tracking, and risk escalations. • Manage relationships with vendors, implementation partners, and internal PMO teams to ensure alignment and successful execution. • Serve as a subject matter expert in AWS project delivery, mentoring PMs and shaping enterprise PM best practices. Requirements: • Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field. • 10+ years of experience managing large-scale IT and data programs, with 5+ years specific to AWS. • Demonstrated expertise in data integration, analytics, and operational application delivery. • Strong knowledge of data governance, access control, and compliance frameworks. • Proven track record managing multi-million-dollar budgets and multi-phase programs. • Skilled in Agile, Hybrid, and Waterfall methodologies, with the ability to tailor to project needs. • Exceptional change management, communication and stakeholder engagement skills, with proven ability to influence senior executives. • Capable of managing high pressure, shifting priorities and short timelines. • Prior experience in the utilities or energy sector delivering data transformation or analytics programs. Benefits: • Medical provided through Cigna (PPO, HSA, EPO options) • Medical provided through Kaiser (HMO option only) for California employees only • Dental provided through Cigna (DPPO & DHMO options) • Nationwide Vision provided through VSP • Flexible Spending Account for Health & Dependent Care • Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific) • Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera • Corporate Wellness Program • Employee Assistance Program • Wellness Days • 401k Plan • Basic Life, Accidental Life, Supplemental Life Insurance • Short Term & Long Term Disability • Critical Illness, Critical Hospital, and Voluntary Accident Insurance • Tuition Reimbursement (available 6 months after start date, capped) • Paid Time Off (accrued and prorated, maximum of 120 hours annually) • Paid Holidays • Any other statutory leaves, paid time, or other fringe benefits required under state and federal law